CompTIA AMM Conference Guide 2012

www.comptia.org/amm

2012 CONFERENCE GUIDE

T H E C O L L E C T I V E P O W E R O F

C O M M U N I T Y

ANTITRUST STATEMENTTo be included on all meeting agendas and read at the beginning of meetings involving 2 or more competitors or potential competitors.

CompTIA has a policy of strict compliance with federal and state antitrust laws. The antitrust laws prohibit competitors from

engaging in actions that could result in an unreasonable restraint of trade. Consequently, you agree to avoid discussing certain

topics in participating at any CompTIA events or activities, including, without limitation, any discussions relating to prices, fees,

rates, profit margins, or other terms or conditions of sale (including allowances, credit terms, and warranties); allocation of

markets or customers or division of territories; or refusals to deal with or boycotts of suppliers, customers or other third parties,

or topics that may lead participants not to deal with a particular supplier, customer or third party.

Welcome to the third CompTIA Annual Member Meeting (AMM). Thank you for taking the time out of your busy schedule to support CompTIA and help us drive industry-wide programming—we value your input.

CompTIA educates the IT community, certifies the technology workforce and advocates on their behalf, and gives back to the industry through philanthropy. We’ll touch on each of those principles during AMM.

Over the next two days, you’ll: • View our new online community roadmaps, • Learn from your peers and industry thought-leaders, • Hear fresh ways to grow your business, • Get in-depth market intelligence, and • Learn how to forecast possible business opportunities.

During Wednesday’s luncheon, we’ll celebrate the “game-changers” of the IT industry as we induct the 2012 class of the IT Hall of Fame. We’ll also present a special Lifetime Achievement Award to Gary Gillam, vice president of channel operations under North American Reseller Sales (NARS) at Xerox Corp. Wrapping up the day will be an insightful evening keynote by Stephen M.R. Covey, author of The Speed of Trust and Smart Trust.

Whether you’re already actively involved in CompTIA or taking that first step to become more involved, we’re happy you’re here! AMM is the place to connect and participate with the more than 200 industry leaders we’re expecting this year. This is the time to build relationships with your peers, share best practices and address specific issues related to your business.

To maximize your networking and learning experience, we’ve provided a variety of resources, including the Annual Member Meeting Conference Guide. This document includes speaker bios, information on new member communities, CompTIA research and other tools to help you get the most from your AMM— and your CompTIA membership.

Sincerely,Todd ThibodeauxPresident & CEOCompTIA, Inc.

WELCOME

4

Special Recognition CompTIA would like to recognize the following members for their service within the association.

Bob Godgart—Chairman

Founder and CEO, ChannelEyes

Chuck Lennon—Vice Chair

President, TeamLogic IT

Robert Stegner—Vice Chair

Senior Vice President, Marketing, North America,

SYNNEX

Todd Thibodeaux

President and CEO, CompTIA

Dan Liutikas—Secretary

Chief Legal Officer, CompTIA

David Sommer—Treasurer

Chief Financial Officer, CompTIA

Don Bentz

Co-founder, Preferred IT Group

Mike Brogan

President, CEO & Principal, Erb’s Technology Solutions

Paul Cronin

Senior Vice President, Atrion Networking

Nancy K. Hedrick

President and CEO, CSI Technology Outfitters

Linda Lynch

President, KI Technology Group

Mike Parrottino

Vice President, Personal Systems Group Sales and

Business Management, Hewlett-Packard

Fernando Quintero

Vice President, Channel Sales and Operations, Americas,

McAfee

Janet Schijns

Vice President, Business Solutions Group, Verizon

MJ Shoer

Founder, President and Virtual Chief Technology Officer,

Jenaly Technology Group

Frank Vitagliano

Senior Vice President, Worldwide Channels, Juniper

Networks, Inc.

Dan Wensley

Vice President, Partner Development and Marketing,

Level Platforms

CompTIA Board of Directors

SpeCIAl ReCognITIon

www.comptia.org

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Sandy Ashworth, Unisys Corporation

Advancing Women in IT Community

Pam Avila

Sierra Summit Group

Unified Communications Community

Jacob Braun

Waka Digital Media Corporation

MSP Partners Community

Chris Johnson

Untangled Solutions

Healthcare IT Community

Dale Johnson

Technology Assurance Group

IT Business Growth Professionals

Community

Susan Krautbauer

Jabil Global Services

US IT Services & Support Community

Jay McBain

ChannelEyes

MSP Partners Community

Charlie O’Shaughnessy

Intel Ireland Ltd.

EMEA IT Services & Support Community

Frank Picarello

CMIT Solutions

Small Business Owners Community

Jeff Priestman

CompuCom Canada Co.

Canadian IT Services & Support

Community

John Rice

Intermedia

Cloud/SaaS Community

Mike Schuler

Product Support Services

US IT Services & Support Community

Mike Semel

Business Continuity Technologies

IT Security Community

Richard Tubb

Independent IT Consultant

UK Channel Community

Greg VanDeWalker

GreatAmerica Leasing Corporation

Managed Print Services Community

Lisa Wright-Finnegan

IBM

Canadian IT Services & Support

Community

CompTIA Communities executive Board (CeB)

SpeCIAl ReCognITIon SpeCIAl ReCognITIon

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Lifetime Achievement AwardGary GillamVice President, North American Channel Operations, Xerox

CompTIA thanks Gary Gillam for his years of service and

contribution to the association.

CompTIA partner500

Toni Clayton-Hine—Co-ChairCA Technologies

Roger Egan—Co-ChairRed Hat

Jay McBain—Vice ChairChannelEyes

Ted ColeAdtran

Len DiCostanzoAutotask

Mike HainesMicrosoft

Lester KeizerXiloCore

Betsy Larson NEC Display

Sheila O’NeilPanasonic

Frank RaimondiIntel

Paul ShafferDell

Susan UnderhillHewlett-Packard

Frank VitaglianoJuniper Networks

Kirby WadsworthF5

Stephanie YoungXerox

Jere BrownDimension Data

Paul CroninAtrion

Rick LewisNetwork Dynamics

Mont Phelps NWN Corporation

Gordon Shevlin Allgress

Paul Whalley Whalley Computer Associates

Pat ZimmerITDM

Paul ZozBizco Technologies

CompTIA Vendor Advisory Council (VAC)

www.comptia.org

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CompTIA Ambassadors

Kevin AckerPanasonic Computer Solutions Company (PCSC)

Doriana Allyn Brother International Corp.

Levy AntalImage Microsystems

Sandy AshworthUnisys Corporation

Pam AvilaSierra Summit Group

Ron BassettISS Solutions

Ian BergerParts Now! LLC

Jacob Braun Waka Digital Media Corporation

David CarlosDavid Carlos Managed Information Architects

Justin CrottyNetEnrich

Howard CunninghamMacro Systems LLC

Brian Deeley Teracat Data Solutions

Brad DeSent Apex Consulting Group

Norbert DoeberleinNetzbahn Inc.

Mariano Dy-LiaccoInsight

Brian Gatke Insight

Bob Godgart ChannelEyes

Wayne GoldsteinGlobal Mentoring Solutions

Lance GrayLexmark

Nancy HedrickCSI Technology Outfitters

Chris JohnsonUntangled Solutions

Lester KeizerXiloCore

Susan KrautbauerJabil Global Services

Chuck LennonTeamLogic IT

Luis LimaCompugen Services Limited

Linda LynchKI Technology Group

Kerry McDonoughCisco Systems Inc.

Matthew McLeishParts Now! LLC

John MehrmannZylog Systems Ltd

Michael MenegayMobile Armor Inc. (a wholly owned subsidiary of Trend Micro)

Terry MorrisonLenovo

Kirk NesbitSYNNEX Information Technologies Inc.

John NohaMcAfee Inc.

Mike ParrottinoHewlett-Packard

Gordon PelosseHewlett-Packard

Frank PicarelloCMIT Solutions

Jeff PriestmanCompuCom Canada Co.

Michael ProperClear Inc.

Fernando QuinteroMcAfee

Ted RollerIntronis Inc

Anton RuighaverTECHLINQ

Janet SchijnsVerizon

Michael SchulerProduct Support Services

Stuart Selbst Stuart Selbst Consulting

Mike SemelBusiness Continuity Technologies

Dan Shapero ClikCloud

MJ ShoerJenaly Technology Group

David SmithCompuCom

Gerry SolisBarrister Global Services Network

Ron SouthallOki Data Americas Inc.

Bob StegnerSYNNEX

Scott StormStorm Computer

Vijay ThadaniNIIT Ltd.

Oli ThordarsonAlvaka Networks

Ken ThoresonAcumen Management Group Ltd

John Tippett EDTS LLC

Greg VanDeWalkerGreatAmerica Leasing Corporation

Dan Wensley Level Platforms

Norman WilsonAlteva

Patrick WilsonVital Signs Technology Inc.

Aaron WoodsXerox

SpeCIAl ReCognITIon

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Conference Floor Maps

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Conference Floor Maps Conference Floor Maps

AstorKitchen

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AstorCourt

GrantPark

LincolnPark

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JULY 30 – AUGUST 2, 2012ARIA RESORT & CASINO, LAS VEGAS

Share Your Ideas for theBreakaway 2012 Wild Card Sessions

Stop by the Wild Card kiosk and submit

your ideas for a Breakaway general

session topic. All Wild Card participants

will be eligible to win free airfare to Breakaway 2012.

© 2012 CompTIA Properties, LLC, used under license by CompTIA Member Services, LLC. All rights reserved.

Jacob “Jack” GoldmanAs Xerox’s chief scientist, Jack Goldman was instrumental in founding the company’s

distinguished Palo Alto Research Center (PARC), which cultivated a number of the

industry’s most celebrated innovators and inventions. He proposed the West coast

facility so Xerox could gain dominance in the up-and-coming computer technologies,

campaigned vigorously to get it built and championed its mission for many years.

Special Thanks to the IT Hall of Fame Selection Committee

Congratulations to the IT Hall of Fame Inductees

Steve Burke, CRN (UBM Channel)

Timothy J. Curran, Global Technology

Distribution Council

Arlin Sorensen, Heartland Technology

Solutions & HTG Peer Groups

Todd Thibodeaux, Computing Technology Industry

Association (CompTIA)

Kelley Damore, CRN (UBM Channel)

Gary Gillam, Xerox Corporation

Jane Cage Steve Harper Ted Warner

VTN Founders*

The Ingram Micro VentureTech Network started in 1992 with Intelligent Electronics and a small group

of its solution provider franchise owners. Jane Cage, Steve Harper, Myles Schacter and Ted Warner

helped design and build BTC (Business Technology Centers), a peer community that gave SMB

resellers a greater voice in the industry. That successful organization was acquired by Ingram Micro

several years later and renamed the VentureTech Network.

*VTN Founder Myles Schacter not shown.

JULY 30 – AUGUST 2, 2012ARIA RESORT & CASINO, LAS VEGAS

Share Your Ideas for theBreakaway 2012 Wild Card Sessions

Stop by the Wild Card kiosk and submit

your ideas for a Breakaway general

session topic. All Wild Card participants

will be eligible to win free airfare to Breakaway 2012.


HoF AdJacob “Jack” GoldmanAs Xerox’s chief scientist, Jack Goldman was instrumental in founding the company’s

distinguished Palo Alto Research Center (PARC), which cultivated a number of the

industry’s most celebrated innovators and inventions. He proposed the West coast

facility so Xerox could gain dominance in the up-and-coming computer technologies,

campaigned vigorously to get it built and championed its mission for many years.

Special Thanks to the IT Hall of Fame Selection Committee

Congratulations to the IT Hall of Fame Inductees

Steve Burke, CRN (UBM Channel)

Timothy J. Curran, Global Technology

Distribution Council

Arlin Sorensen, Heartland Technology

Solutions & HTG Peer Groups

Todd Thibodeaux, Computing Technology Industry

Association (CompTIA)

Kelley Damore, CRN (UBM Channel)

Gary Gillam, Xerox Corporation

Jane Cage Steve Harper Ted Warner

VTN Founders*

The Ingram Micro VentureTech Network started in 1992 with Intelligent Electronics and a small group

of its solution provider franchise owners. Jane Cage, Steve Harper, Myles Schacter and Ted Warner

helped design and build BTC (Business Technology Centers), a peer community that gave SMB

resellers a greater voice in the industry. That successful organization was acquired by Ingram Micro

several years later and renamed the VentureTech Network.

*VTN Founder Myles Schacter not shown.

12

Monday, April 9, 2012

10:00—11:00 a.m. CompTIA Audit and Investment Committee Meeting INVITATION ONLY

11:00 a.m.—Noon CompTIA Executive Committee Meeting INVITATION ONLY

Noon—1:00 p.m. CompTIA Board of Directors Lunch INVITATION ONLY

1 :00—6:00 p.m. CompTIA Board of Directors Meeting INVITATION ONLY

3:00—6:00 p.m. Registration and CompTIA Lounge

6:30—9:00 p.m. CompTIA Board of Directors Dinner INVITATION ONLY

6:30—9:00 p.m. CompTIA Partner500/CompTIA Vendor Advisory Council (VAC) Joint Dinner INVITATION ONLY

Tuesday, April 10, 2012

7:30 a.m.—7:00 p.m. Registration and CompTIA Lounge

8:00—10:00 a.m. CompTIA Community Executive Board (CEB) Meeting INVITATION ONLY

8:00—10:15 a.m. CompTIA Partner500 Meeting INVITATION ONLY

10:00 a.m.—Noon CompTIA A+ Certification Advisory Committee Meeting INVITATION ONLY

10:00 a.m.—Noon CompTIA Ambassador Meeting INVITATION ONLY

10:00 a.m.—Noon CompTIA Governance Committee Meeting INVITATION ONLY

10:30 a.m.—12:45 p.m. CompTIA Vendor Advisory Council (VAC) Meeting INVITATION ONLY

11:00 a.m.—Noon CompTIA PAC Steering Committee Meeting INVITATION ONLY

11:30 a.m.—12:30 p.m. Annual Member Meeting Lunch

Noon—5:00 p.m. CompTIA Cloud/SaaS Community Meeting

Noon—5:00 p.m. CompTIA IT Services and Support Community Meeting

1:00– 4:00 p.m. CompTIA Partner500/CompTIA Vendor Advisory Council (VAC) Joint Meeting INVITATION ONLY

AGENDA

www.comptia.org

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2:00—5:00 p.m. CompTIA IT Business Growth Professionals Community Meeting INVITATION ONLY

5:15—6:30 p.m.

Annual Member Meeting State of the Industry Address • Todd Thibodeaux, President and CEO, CompTIA

CompTIA Communities Panel:• Sandy Ashworth, Advancing Women in IT Community

• Jacob Braun, MSP Partners Community

• Chris Johnson, Healthcare IT Community

• Dale Johnson, IT Business Growth Professionals Community

• Susan Krautbauer, US IT Services & Support Community

• Bryan L’Esperance, Canadian IT Services & Support Community

• William Linard, UK Channel Community

• Frank Picarello, Small Business Owners Community

• John Rice, Cloud/SaaS Community

• Joe Schurman, Unified Communications Community

• Mike Semel, IT Security Community

• Greg VanDeWalker, Managed Print Services Community

6:30—8:00 p.m. Welcome Reception and Dinner

Wednesday, April 11, 2012

7:30—9:00 A.M. CompTIA Advancing Women in IT Community Meeting

7:30 a.m.—6:30 p.m. Registration and CompTIA Lounge

8:00—9:00 a.m. Annual Member Meeting Breakfast

8:30 a.m.—12:30 p.m. CompTIA Healthcare IT Community Meeting

8:30 a.m.—12:30 p.m. CompTIA MSP Partners Community Meeting

9:00—10:00 a.m. CompTIA Public Policy: Predictions for the 2012 Elections and Impact on the IT Industry

John Zogby, Pollster, Author and Opinion Leader

Want to have a head start on handicapping the results of the 2012 Presidential election?

Renowned U.S. political pollster, author and opinion leader John Zogby will present insights

and polling data at AMM particularly pertinent to the IT industry. In November 1996, Mr. Zogby

stood alone in calling that presidential election with pinpoint accuracy. In the controversial 2000

elections, daily national tracking polls conducted by Zogby International in the last few weeks

foretold a tightening of the race for president while nearly all other polling firms projected

an easy victory for Gov. George W. Bush. This 2012 election cycle presents interesting new

currents—stronger partisan strains, the emergence of Tea Partiers, Libertarians and Occupy Wall

Streeters. What does it all mean? The IT Industry is a crucial engine in our nation’s economy

and the balance of political power could influence what sort of priorities are set to advance

innovation, workforce development, the interests of small and medium sized IT firms and more.

Be informed and join us for this very special presentation.

AgenDA

14

10:00—11:00 a.m. Mobility Trends in 2012 and Beyond Panel: Will Mobility Kill the Desktop?An increasing number of organizations are shifting their focus toward mobility and the availabili-

ty of information in real-time. But many are ill-prepared to handle the challenges it presents. And

in some cases, the consumerization of IT is forcing them to ensure all devices accessing com-

pany data are secure. Join us to hear about the latest trends in enterprise mobility. Will it really

kill the desktop? What are some strategies for dealing with the BYOD (bring your own device)

environment? And what’s the impact, if any, of the iGeneration workforce?

Moderator: Tim Herbert, Vice President, Market Research, CompTIA

Panelists:• Charles Kriete, President, ActivateIT• Vince Plaza, Vice President of Information Technology, TeamLogic IT • Dan Wensley, Vice President, Partner Development and Marketing, Level Platforms, Inc.

12:30—2:00 p.m. IT Hall of Fame Lunch

2:00—5:00 p.m. CompTIA IT Security Community Meeting

2:00—5:00 p.m. CompTIA Small Business Owners Community Meeting

3:00—4:00 p.m. Partner Business Model Transformation: Are You Ready?

A Panel Discussion with Solution Providers and Vendors

The business of being an IT solution provider has changed substantially over the past

10 years. The formerly technically-oriented organization that used to specify, install and

support technology systems has become more service-oriented; identifying, addressing, and

resolving it customers’ business challenges. Join us to find out which trends are impacting

this transformation and the strategies used to take advantage of the opportunities these

changes present. We’ll also discuss how solution providers can respond to the cloud,

including changes to the pricing model, margins, business structures, vendor programs and

customer adoption rates. Learn how to map your business plan to the “new channel,” during

this interactive panel discussion.

Moderator: Carolyn April, Director, Industry Analysis, CompTIA

Panelists:

• Toni Clayton-Hine, Vice President, Global Channel Marketing, CA Technologies

• Ryan Morris, Principal Consultant, Morris Management Partners, Inc.

• Mont Phelps, President and CEO, NWN Corporation

• John Rice, Senior Director, Partner Community, Intermedia

4:00—5:00 p.m. CompTIA Vendor & Distributor Benefits Meeting

AgenDA

www.comptia.org

15

5:15—6:15 p.m. Keynote: Leadership at the Speed of Trust

Stephen M.R. Covey, author of The Speed of Trust and the recent follow-up book Smart Trust.

Trust is hard, real, and quantifiable. It measurably affects both speed and cost. A function of

character and competence, trust can be created and destroyed, effectively taught and learned.

In most cases, lost trust can even be restored. This fast-paced and engaging presentation

dramatically reveals TRUST as the hidden variable that will become your most leverageable tool,

giving you a distinct strategic advantage.

By framing trust in a new light this presentation will:

• Make the business and economic case for trust.

• Show how the ability to generate trust is the critical leadership competency in this new, global

economy.

• Demonstrate how to master the skill of engendering trust both personally and in your

organization.

6:15—7:00 p.m. Annual Member Meeting Reception and Book Signing with Stephen M.R. Covey

After two full days of meetings and sessions, please join us for one final opportunity to network

with your industry peers and meet the renowned author and AMM keynote speaker, Stephen

M.R. Covey.

Thursday, April 12, 2012

8:00—9:00 a.m. Annual Member Meeting Breakfast

8:00—10:00 a.m. Registration and CompTIA Lounge

9:00 a.m.—1:00 p.m. CompTIA Unified Communications Community Meeting

9:00 a.m.—3:00 p.m. CompTIA Managed Print Services Community Meeting

AgenDA AgenDA

16 AgenDA

“How would YOU deal with that?”CompTIA Members who have valuable experience can advise someone who is new to IT.

Be a mentor, either online or in person, to an IT-Ready Apprentice in 2012!

Learn more and apply at www.ITready.com.

Questions? Contact Colleen Robbins, Director of Development, at 630-678-8335 or [email protected].

The IT-Ready Apprentice Program is an initiative of the Creating IT Futures Foundation, established in 1998 as the philanthropic arm of

The Creating IT Futures Foundation is a 501(c)(3) non-profit charitable organization.© 2012 Creating IT Futures Foundation, Inc. (“CITFF”). All rights reserved. Creating IT Futures is a trademark of CITFF in the U.S. and internationally. Other brands and company names mentioned herein may be trademarks or service marks of CITFF, CompTIA Properties, LLC or of their respective owners. Reproduction or dissemination prohibited without written consent of CITFF or CompTIA Properties, LLC respectively. Printed in the U.S. March 2011 2611-US

A Career in IT Changes Everything

www.comptia.org

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Carolyn April

Director, Industry Analysis, CompTIA

Carolyn April joined CompTIA in April 2010 as director of industry analysis after

serving as editor for Ziff Davis Enterprise, a leading digital media company

specializing in the technology market, and Channel Insider, its Web site focused on

news and resources for IT resellers and system integrators.

Prior to that role, April was a principal analyst for Institute for the Partner Education

& Development (IPED), a division of Everything Channel that provides IT channel

consulting, research and education analysis. She was responsible for a wide range of

research projects for IT vendors, distributors and other clients.

April has also served as executive editor of VARBusiness, an award-winning IT

channel print and online publication focused on the IT channel and distribution

industry, and of Redmond Magazine, which covers Microsoft technologies and the

Microsoft user ecosystem. In addition, she held editorial positions at InfoWorld, a

business-to-business focused publication, and for daily and weekly newspapers in

Massachusetts.

April is a graduate of the Medill School of Journalism at Northwestern University in

Evanston, IL, where she earned both Bachelor’s and Master’s degrees in journalism.

SPEAKERS

AgenDA

18

Stephen M. R. Covey

Stephen M. R. Covey is co-founder and CEO of CoveyLink Worldwide. A sought-after and

compelling keynote speaker and advisor on trust, leadership, ethics, and high performance,

he speaks to audiences around the world. He is the author of The SPEED of Trust, a

groundbreaking and paradigm-shifting book that challenges our age-old assumption

that trust is merely a soft, social virtue and instead demonstrates that trust is a hard-

edged, economic driver—a learnable and measurable skill that makes organizations more

profitable, people more promotable, and relationships more energizing. He advocates that

nothing is as fast as the speed of trust and that the ability to establish, grow, extend, and

restore trust with all stakeholders is the critical leadership competency of the new global

economy. Covey passionately delivers that message and is dedicated to enabling individuals

and organizations to reap the dividends of high trust. Audiences and organizations

alike resonate with his informed, practical approach to real-time issues that affect their

immediate and long-term performance.

He is the former CEO of Covey Leadership Center, which, under his stewardship, became the

largest leadership development company in the world. Covey personally led the strategy that

propelled his father’s book, Dr. Stephen R. Covey’s The 7 Habits of Highly Effective People,

to one of the two most influential business books of the 20th Century, according to CEO

Magazine. A Harvard MBA, he joined Covey Leadership Center as a Client Developer and

later became National Sales Manager and then President & CEO. Under Covey’s direction, the

company grew rapidly and profitably, achieving Inc. 500 status. As President & CEO, he nearly

doubled revenues to over $110 million while increasing profits by 12 times. During that period,

both customer and employee trust reached new highs and the company expanded throughout

the world into over 40 countries. This greatly increased the value of the brand and company.

The company was valued at only $2.4 million when Covey was named CEO, and, within three

years, he grew shareholder value to $160 million in a merger he orchestrated with then Franklin

Quest to form FranklinCovey.

Over the years, Covey has gained considerable respect and influence with executives and

leaders of Fortune 500 companies as well as with mid- and small-sized private sector and

public sector organizations he’s consulted. Clients recognize his unique perspective on real-

world organizational issues based on his practical experience as a former CEO.

Covey currently serves on the board/advisory board of several entities, including the Human

Performance Institute—the leader in energy management technology—where he serves as

Advisory Board Chairman.

Covey resides with his wife and children in the shadows of the Rocky Mountains.

SpeAKeRS

www.comptia.org

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Tim Herbert

Vice President, Market Research, CompTIA

Tim Herbert serves as vice president of market research for CompTIA, where he directs market

research studies and analysis to promote the growth of the IT industry. He is a data junky who

works to “connect the dots” and make sense of the ever-changing technology landscape.

Herbert regularly pens articles for industry publications, presents at industry conferences and

has been cited in numerous media outlets, including The New York Times, Los Angeles Times,

Chicago Tribune and The Wall Street Journal.

Prior to joining CompTIA, he directed the research department of a prominent technology trade

association. During his nearly 13-year tenure, he helped build a world-class research function,

renowned for its innovative use of methodologies and analysis techniques to produce game-

changing research for the consumer technology industry. Herbert has also served as managing

director for a boutique custom research and analysis firm.

Mr. Herbert holds a Bachelor’s degree in economics from John Carroll University and an MBA

from George Mason University.

Toni Clayton-Hine

Vice President, Global Channel Marketing, CA Technologies

Toni Clayton-Hine is the Vice President of Global Channel Marketing for CA Technologies,

responsible for developing indirect channel programs, driving consistency across the partner

experience, partner recruitment, communications, and demand generation for all indirect routes

to market, including MSPs, Solution Providers, Service Providers, Integrators and Alliances that

service midmarket and enterprise customers.

Charles Kriete

President and Co-Founder, ActivateIT

Charles Kriete is President and Co-Founder of ActivateIT. He is responsible for the company’s

growth strategy, sales, marketing, and business development.

Prior to his role at ActivateIT, Kriete was President, CEO and Co-Founder of OTBT, where he

was responsible for the company’s growth from the start-up phase to becoming the leading

master distributor in the IT channel. He also held various positions with CDW Corporation.

Charles holds a Bachelor of Arts degree from Lake Forest College.

SpeAKeRS SpeAKeRS

20

Ryan Morris

Principal Consultant, MMP, Inc.

Ryan has more than 19 years of experience in marketing, sales, and management in the

technology industry. Prior to joining MMP, Ryan was the WW Practice Director for Channel

Development and Consulting at IPED (a division of Everything Channel). Through the

unparalleled research assets of IPED, Ryan worked to identify and implement best practices for

business development, marketing, and sales for vendors, distributors, and solution providers.

Through face-to-face experience with literally thousands of solution providers, Ryan has gained

a detailed understanding of the business issues facing IT channel companies, and how to

maximize their growth and profitability. Ryan has a unique ability to crystallize the business

implications of complex technologies and implement strategic sales and marketing programs

that communicate a compelling reason to buy -- based on clear business benefits, not

convoluted speeds-and-feeds. For solution providers, Ryan has become the most compelling

source of strategy and tactics in the areas of building profitable business models, establishing

successful service practices, and selling in a competitive market.

On the vendor side of the technology business, Ryan has been a leading voice on building the

channel of the future, and uncovering best practices for translating channel strategy into actual

sales results through effective execution. Ryan has designed and delivered widely adopted

principles for engaging all aspects of the vendor machine in the channel execution strategy:

product management, sales teams, business leadership, financial teams, etc. He is uniquely able

to connect the interests of various vendor functions to gain commitment around the critical role

of sales channels.

Ryan is also a nationally recognized sales trainer and business management speaker. His

services are in demand by Fortune 500 firms and savvy startups alike. Over the years, Ryan

has delivered a message of consultative selling, dynamic differentiation, and visionary business

leadership to thousands of sales, marketing, and business leaders. His presentations are

delivered in public and private venues from conferences to seminars, sales meetings to annual

meetings, for audiences ranging from 10s to 1000s.

SpeAKeRS

www.comptia.org

21

David C. Munn

President and CEO, ITSMA

Munn oversees all ITSMA strategy, partnerships, and international operations. He also

moderates a number of the association’s conferences and speaks at a variety of industry and

client events.

Since joining ITSMA in 1995 (a year after its formation) Munn has played a central role in

expanding the organization’s offerings to include: best-practice, benchmarking, and customer

research; custom consulting and training; and a wide range of member services to help

companies improve marketing, sales, and business results. The organization now has operations

in the U.S., Europe, and Japan, serving more than 100 member companies—representing

approximately half of the total technology and telecom services revenue generated worldwide.

Prior to joining ITSMA, Munn held senior-level field positions with Oracle Corporation and Apple

Computer, responsible for marketing products and services to commercial and government

accounts. He was also served as a senior analyst with The Ledgeway Group, where he authored

Ledgeway’s first “Service Trends and Forecast” study and launched the company’s inquiry

hotline service.

Munn holds a Bachelor’s degree in Economics from Denison University and a Master’s degree in

Business Administration from Northwestern University’s Kellogg School, where he concentrated

in marketing and corporate strategy. He is a former president of the Alcott Toastmasters Club

and an alumni interviewer for Kellogg’s MBA program.

Mont phelps

President and CEO, NWN Corporation

Under Mont Phelps’ leadership, NWN has established a national footprint focused on serving

the commercial and public sector markets with advanced IT infrastructure, consulting,

application development and managed services. CRN recognizes the company as one of the

fastest growing companies in the IT services industry and Phelps as one of the most innovative

executives. NWN continues to gain broad industry recognition for excellence both in technical

competence and customer satisfaction.

In his early career, Phelps spent 18 years as a DuPont fast-tracker, progressing quickly through

assignments in finance, logistics, marketing and sales. He held senior management positions

with the AGFA Division of Bayer Corp, ultimately leading the North American sales and

marketing organization. He also served as the Vice President and General Manager of the

Pitman Company, the largest US distributor of equipment and consumables to the printing and

publishing industries.

Phelps holds a Bachelor’s degree in Economics from Randolph Macon College and a Master’s

degree in Business Administration from Widener University. He lives in Charlestown, MA and

Narragansett, RI with his wife and partner, Jane Linder.

SpeAKeRS SpeAKeRS

22

Vince plaza

Vice President of Information Technology, TeamLogic IT

Vince Plaza joined TeamLogic IT in 2004 as Director of IT, responsible for all maintenance and

enhancements of the Business Management Software System (BMSS) and Managed Services

platform used by the organization’s network of providers. He was promoted to Vice President

in 2008. In addition to his corporate responsibilities, Plaza is responsible for technology training

with new TeamLogic IT franchisees.

Before joining TeamLogic IT, he served as Director of IT for the national franchisor of Marie

Calendar Pie Shops and the Westwind Group, one of Burger King’s largest franchisees (with

more than100 restaurants nationwide). Plaza also served as the Manager of Corporate Systems

for CKE Restaurants, franchisor of Carl’s Jr. restaurants.

John Rice

Senior Director, Partner Community, Intermedia

John Rice is senior director of the partner community at Intermedia. He is a computer industry

channel sales and marketing executive with more than 25 years of experience in distribution,

technology sales, channel management and professional services.

From 1982 to 1993, he owned and managed Business Systems Management, a value-added

reseller business. Rice also has served as director of channel sales and marketing for Intelligent

Electronics and vice president of SMB sales and marketing at MicroAge. At Intelligent

Electronics, he helped found the industry’s first VAR community, Business Technology

Centers, which later became The VentureTech Network. He is a member of the Ingram Micro

VentureTech Hall of Fame.

On the manufacturer side, Rice held the position of national channel sales and marketing

manager at Gateway Computers. Most recently, he served as a partner and vice president of

channel sales and marketing at Zlago a cloud computing services provider that was acquired

by Intermedia in 2011. He has been active in CompTIA during his entire career and participated

in the IT Services and Support Community for a number of years before turning his attention to

the Cloud Community.

Rice is a U.S. Army Corp of Engineers reserve officer and a Vietnam veteran. He is a Rotary

International Paul Harris Fellow and has been involved in community service throughout his career.

SpeAKeRS

www.comptia.org

23

Todd Thibodeaux

President and CEO, CompTIA

Todd Thibodeaux is the president and chief executive officer of the Computing Technology

Industry Association (CompTIA), the leading trade association representing the business

interests of the global information technology (IT) industry. He is responsible for leading

strategy, development and growth efforts for the association.

Before joining CompTIA in July 2008, Thibodeaux spent more than 17 years with the Consumer

Electronics Association (CEA), where he served in a wide range of roles culminating as its

senior vice president of industry relations.

Thibodeaux is a life-long IT and tech enthusiast dating back to his very early years. The son

of an electrical and mechanical engineer, Thibodeaux’s love of technology continues to this

day and he has infused CompTIA with a renewed sense of enthusiasm for the industry the

organization represents.

He is a graduate of the University of North Carolina at Wilmington (Bachelor’s in economics,

1988) and George Mason University (Master’s degree in economics, 1997).

Dan Wensley

Vice President, Partner Development, Level Platforms

Dan Wensley is vice president of partner development and marketing at Level Platforms,

Inc. He is responsible for driving the continued growth and success of the Level Platforms’

global partner community, including solution providers, managed services providers and the

expanding network of corporations adopting Level Platforms as the SaaS platform of choice for

managed services.

Prior to Level Platforms, Wensley served as vice president, channel development with Net

Integration Technologies, where he spearheaded the rapid growth and adoption of NITIX

prior to its sale to IBM. He previously launched MCI WorldCom Canada’s highly successful first

channel and vendor partnership program.

SpeAKeRS SpeAKeRS

24 SpeAKeRS

John Zogby

Pollster, Author and Opinion Leader

John Zogby, founder of the “Zogby Poll” and the Zogby companies, is an internationally

respected pollster, opinion leader and best-selling author. He currently serves as Senior Analyst

at JZ Analytics, a political and public opinion polling firm founded by his son, Jonathan Zogby.

For three decades, the Zogby companies have produced polls with an unparalleled record

of accuracy, reliability and insight. An early pioneer in the practice of online polling, Zogby’s

interactive methodology is a leader in the industry. Fortune Magazine, The New Yorker and

Investor’s Business Daily have all profiled John Zogby. He has appeared on every major U.S.

television network, the BBC and scores of U.S. and international cable news programs. Zogby

has been spoofed on National Public Radio’s “All Things Considered”, The Tonight Show with

Jay Leno, and the Late Show with David Letterman. His appearances on The Daily Show with

Jon Stewart are among his favorites.

Zogby writes weekly columns on Forbes.com and U.S. News and World Report and contributes

monthly to Politics magazine and News Corp’s The Daily. He is also a founding contributor to

The Huffington Post. In 2008, Zogby authored the New York Times best-seller, The Way We’ll

Be: The Zogby Report on the Transformation of the American Dream. His analytical expertise

has also been published on the opinion pages of the New York Times, Wall Street Journal and

Financial Times.

Zogby has polled and consulted for a wide spectrum of business, media, government and

political groups including Coca-Cola, Microsoft, CISCO Systems, St. Jude’s Children’s Research

Hospital and the US Census Bureau. A senior advisor at the Kennedy School of Government

at Harvard University, Zogby also serves as Commissioner for the Center for Strategic and

International Studies (CSIS) Commission on Smart Power and is a senior fellow of the Catholic

University Life Cycle Institute. As Chairman of Sudan Sunrise, Zogby works to continue the

vision of NBA player Manute Bol to bring peace to Sudan through education.

SpeAKeRS

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SpeAKeRS

COMMUNITIES

28

The Advancing Women in IT Community is dedicated to empowering

women with the knowledge and skills necessary to help their pursuit of

successful IT careers, as well as to inspire women to enter the IT field as

a career choice.

The community is a vital information resource, provides mentorship

and networking opportunities, develops member-driven initiatives and

programs, is active in legislation involving women and careers, and is

actively involved in pursing the overall objectives of the CompTIA—

ECAP (education, certification, advocacy and philanthropy).

Members of this group are women who are currently in or aspire to be in

IT careers and men who support this mission.

The group has members in the United States, Canada, UK and South Africa.

The 2012 community leadership:

Group Chair: Sandy Ashworth, Unisys Corporation

Vice Chair: Jean Mork Bredeson, Service 800

Current Member-driven projects and Initiatives:

• Create an Advancing Women in IT video

• Develop educational speakers and webinars

• Design a mentoring program

Upcoming Community events

The Advancing Women in IT Community has several face-to-face

meetings each year. The group meets at the CompTIA Annual

Member Meeting and Breakaway. The group also holds community

meeting via conference call between the live meetings and hosts

educational webinars.

If you are interested in attending the meeting or joining Advancing

Women in IT Community, please contact Cathy Alper at

[email protected].

CompTIA Advancing Women in IT Meeting Agenda Topics

Wednesday, April 11, 7:30—9:00 a.m.

• Breakfast&Introductions

• EffectiveNetworkingPractices

• RoundtableTopics(tobeconfirmed)

–Networkingtools(socialmedia,live,networkinggroups):Whathasworkedforyou?

–Personalbrandingfornetworking—do’sanddon’ts

–Careerplanning/pathing:Howtomovefromoneleveltothenext

–Creatingamarketingplanforyourself

–Howdoesbeingavirtualworkerimpactyourcareerpath

–Mentoring:theimportance,andhowtofindandconnectwithmentors

–Howtodisengagefromanetworkinggroupwithoutcausingarift

CoMMUnITIeS

www.comptia.org

29

The Cloud/SaaS Community addresses the challenges and opportunities in

the emerging field of cloud computing, and specifically software as a service

(SaaS) and delivery. The group provides networking opportunities for

independent software vendors, solution providers, and other related industry

thought leaders. Goals include identifying leading practices, developing

foundational training and continuing education programs, validating industry

standards, and creating industry business and individual credentials and

certifications. Other Cloud/SaaS Community objectives include conducting

impactful research, addressing industry specific issues, working on member-

driven initiatives, and offering professional networking opportunities.

Community Membership

Members of the group include managed service providers, value-added

resellers, solution providers, and independent software vendors offering

cloud services and/or applications. Community contributors include C-level

executives of small and medium sized companies and mid-level executives

of larger companies with authority over their cloud-related business.

Current Community Chair

John Rice, Intermedia

Current Member-Driven Initiatives

• Education and training content for the IT channel to aid in the transition

to cloud-centric business and delivery models - the community will help

vet and shape the second iteration of the CompTIA cloud education

program

• Continue promoting the adoption of cloud computing within the IT

channel and the development of associated business tools and resources

• Narrow the focus for studies and research projects including the

following issues: private cloud vs. public cloud, cost, security, policies, and

applications

Upcoming Community-Related events

The Cloud/SaaS Community will meet on a

regular basis via web conference to foster

initiative development and community outreach.

In addition, the group will meet face-to-face

at the CompTIA Annual Member Meeting and

at CompTIA Breakaway, with networking and

workshop sessions included in the agendas.

If you are interested joining the CompTIA

Cloud/SaaS Community, participating in

upcoming virtual meetings, and/or attending

a face-to-face meeting, please contact Kate

Hunt, at [email protected].

Cloud/SaaS Community Meeting Agenda Topics

Tuesday,April10,12:00–5:00p.m.

• Welcome&CommunityIntroductions

• “SecurityintheCloud”(WendyFrank)

• CompTIACloudTrustmark(JohnRice& MilesJobgen)

• CompTIAChannelEducation:Cloud200Initiative(TeresaSears)

• CompTIACloudIndustryRoadmapWorkshop

• CommunityVision,FutureandInitiatives

CoMMUnITIeSCoMMUnITIeS

30

The Healthcare IT Community addresses the challenges and

opportunities in the creation, delivery and service of healthcare-

related technologies. The HITECH (Health Information Technology

for Economic and Clinical Health) Act, EMR (electronic medical

records), HIPAA (Health Insurance Portability and Accountability

Act), and other public policy initiatives are key focus areas for this

collaborative group. The community is focused on creating standards,

best practices and educational resources for IT businesses developing

a health solutions practice. Networking opportunities among vendors,

solution providers, distributors, and other channel-related thought

leaders help to stimulate the collaboration process.

Target members for this community are providers, resellers, and

solution providers in the healthcare IT marketplace who are willing

to act collaboratively on initiatives addressing a number of common

objectives and goals. This specifically includes C-level executives of

smaller companies and executive management for larger companies.

The current group leadership includes:

Chair: Chris Johnson, Untangled Solutions

Vice-chair: Patrick Wilson, Vital Signs Technology, Inc.

Current Member-Driven Initiatives:

• Create a healthcare IT guide/blueprint detailing system design,

installation best practices, and industry vendors/solutions

• Research and track public policy opportunities locally and in the

federal system, and develop specific actions in the industry’s best

interest

• Promote “Value Selling” in the healthcare IT market with the

development of sales and operational best practices

• Continue to update HIT Education tools and resources (10-Week

Guide to HIT and HIT Foundations Workshops) to meet evolving

market and regulatory changes.

• Develop a “handbook” outlining critical regulatory requirements

around compliance, security and privacy.

• Outline unique workflow requirements across medical specialty

practices

• Develop an HIT Credential/Certificate Program with ongoing

coursework and benchmarks

interested in attending the meeting or joining

the CompTIA Healthcare IT Community, please

contact Robert Bergquist at

[email protected].

Healthcare IT Community Meeting Agenda Topics

Wednesday,April11,8:30a.m.—12:30p.m.

• “So,youWanttobeaHealthcareITProvider”,aninteractivesession

• 2012HITResearchWorkshop

• 2012HealthcareITRoadmapSession

• CommunityToolReviewWorkshop(ValueSellingPlaybookandComplianceSecurityWorkbook)

• 2012CommunityCharitySelection(10minutes)

• HITCertification&EducationOverview

CoMMUnITIeS

www.comptia.org

31

IT Business Growth Professionals can be a critical component of the

success of solution providers as well as vendors and distributors. This is

especially true with small entrepreneurs, who are typically technology

focused and have a great need for industry and business knowledge that

can help them address the challenges they face on the path to growth

and success. The IT Business Growth Professionals Community focuses

on creating more awareness of BGPs, advancing the professionalism of

BGPs, and creating best practices and tools for working with clients.

Members Include:

IT Consultants committed to becoming business growth professionals

The ITBgp Community chairs are:

Chair: Dale Johnson, Technology Assurance Group

Vice-Chair: George Sierchio, Action Business Partners


• Creation of best practices and standards of professionalism for

business growth professionals to work with clients

• Development of customer expectations guidelines and a client

qualification tool

• Design and completion of a directory on the CompTIA website

for end users to locate business growth professional solution and

service providers


The IT Business Growth Professionals

Community will also meet on a monthly basis via

web conference to foster initiative development

and community outreach. In addition, the group

will meet during the CompTIA Annual Member

Meeting and at Breakaway, with networking and

workshop sessions included in the agenda.

If you are interested in attending the conference,

upcoming meetings, or joining the CompTIA IT

Business Growth Professionals, please contact

Kirk Smallwood, at [email protected].

TheITBusinessGrowthProfessionalsCommunity

meetsonTuesday,April10th,from2:00—5:00

p.m.,andisaninvitationonlymeeting.


32

The IT Security Community addresses the challenges and

opportunities in the IT security field. The IT security community

was created to provide networking opportunities among

vendors, solution providers, and other security technology-

focused thought leaders. Goals of this group include the

development of security-specific leading practices, education

programs, industry standards, and member-driven initiatives.

This group created the CompTIA Security Trustmark, and

continues to promote its awareness and adoption.

Community Membership

Members of this community include IT security vendors and

solution providers in the security marketplace, specifically CEOs or

C-level executives of smaller companies and mid-level executives of

larger companies.

Current Community leadership:

Chair: Mike Semel, Business Continuity Technologies

Vice-Chair: Scott Barlow, Reflexion Networks, Inc.

Current Member-Driven Initiatives

• Develop industry standard security code of ethics

• Create compliance and regulation education materials for

end users

• Identify security issues related to new technologies

• Develop educational track related to:

– Password protection

– Back-up planning and implementation

– Disaster recovery

• Develop and implement plan to build awareness of CompTIA

Security Trustmark and CompTIA Security+

• Establish continuing professional education requirements


The IT Security Community will meet on a

regular basis via web conference to foster

initiative development and community outreach.

In addition, the group will meet face-to-face

at the CompTIA Annual Member Meeting and

at CompTIA Breakaway, with networking and

workshop sessions included in the agendas.

If you are interested joining the IT Security

Community, participating in upcoming virtual

meetings, and/or attending a face-to-face

meeting, please contact Robert Bergquist, at

[email protected].

IT Security Community Meeting Agenda Topics

Wednesday,April11,2:00—5:00p.m.

• Welcome&CommunityIntroductions

• Chairman’sComments

• ITSecurityIndustryRoadmap,Research&Implications(LarryWalsh,SethRobinson)

• KnowledgeExchangeWorkshop

• CommunityActionItems

• Trustmarks&CertificationUpdate(MilesJobgen&CarolBalkcom)

CoMMUnITIeS

www.comptia.org

33

The IT Services and Support Community is the most tenured

CompTIA Community; the springboard for several organization

groups and industry initiatives, including the IT security

community and CompTIA A+ Certification. The group provides

networking opportunities for technology services industry thought

leaders, receives and creates services-related education, fosters

best practices discussions, and develops member-driven initiatives

and programs.

Members of this group are executives and other professional involved

with technology service and support. The group has branches in the

United States, Canada, and EMEA.

The community chairs are:

U.S. Chair: Sue Krautbauer, Jabil Global Services

U.S. Vice Chair: Michael Schuler, Product Support Services Inc.

CAN Chair: Jeff Priestman, Compucom Canada

CAN Vice Chair: Lisa Wright–Finnegan, IBM

EMEA Chair: Charlie O’Shaughnessy, Intel Ireland Ltd.

Current Member-driven projects and Initiatives:

• Industry leading executive forum

• Warranty fraud and service abuse guidelines

• Adapting to changing service delivery models

• Sales force IT training


The IT Services and Support Community has several face-to-face

meetings each year. The group meets at the CompTIA Annual Member

Meeting, Breakaway, and the EMEA Member Conference. The group

also schedules several meetings each year that are dedicated to the IT

Services and Support Community. These events include educational

opportunities, networking, and workshop sessions. Meetings are held in

the United States, Canada, and in EMEA.

If you are interested in attending the meeting or joining the CompTIA

IT Services and Support Community, please contact Cathy Alper at

[email protected].

IT Services & Support Community Meeting Agenda Topics

Tuesday,April10,12:00—5:00p.m.

• Opening,InitiativeUpdates,PhilanthropyVoting,RoadmapLaunch

• PanelPresentation:StateoftheServicesIndustrywithLeadingServicesExecutives

• BreakoutWorkSessions

–WarrantyIssues

–SalesSolutionTraining

–ChangingServicesDeliveryModels

• Speaker:DaveMunn—TheJourneyUnfolds,theSolutionsTaxonomy

• RoundtableEducationalDiscussions

–WorkforceTransformation

–Stayingontopofindustrytrends

–Whathityourbusinesshardestlastyear

–Bestpracticesinreverselogistics


34

The CompTIA Managed Print Services Community focuses on

initiatives that accelerate the successful adoption of Managed Print

Services for both end users and solution providers. The group

was created to provide networking opportunities among thought

leaders, develop managed print services specific programs and

tools, and generate member-driven initiatives.

Members of the Managed Print Services Community include

executives of companies involved in the creation and delivery of

this technology. Contributors include CEOs, owners, presidents or

other C-level executives of small to mid-size organizations, and VPs

or directors (with a services responsibility) of larger companies.

Chair: Greg VanDeWalker, GreatAmerica Leasing Corporation


• Establish CompTIA organizational standards for MPS resellers

• Develop educational content and tools that solution providers

can use to improve MPS sales

• Develop and refine foundational and advanced educational

tracks for MPS providers

• Form an online collaborative community for the MPS channel

• Develop an Industry Roadmap that provides visibility into

managed print services trends


The Managed Print Services Community will also meet regularly via

web conference to foster initiative development and community

outreach. In addition, the group will meet face-to-face during

the first quarter, CompTIA Annual Member Meeting, Breakaway,

and fourth quarter, with networking opportunities and workshop

sessions included in the agenda.

If you are interested in attending the meeting or joining the

CompTIA Managed Print Services Community, please contact Corey

Simpson at [email protected].

Managed print Services Community Meeting Agenda Topics

Thursday,April12,9:00a.m.—3:00p.m.

• CommunityOverview

• IndustryEducationLandingPage

• ManagedPrintServicesJobCompetencyEvaluation

• CredentialWorkshopOverview

• NetworkingRoundtables

• ManagedPrintServicesTrustmarkPlanning

CoMMUnITIeS

www.comptia.org

35

The CompTIA MSP Partners Community focuses on best practices,

business fundamental education and resources for managed IT services.

The group provides networking opportunities among industry leaders,

develops managed IT services-specific education programs, and creates

member-driven initiatives. The primary goal of this community is to create

industry standards and resources for managed services growth.

Members of this group include executives of managed IT service-related

companies. The community consists of CEOs, owners, presidents or other

C-level executives of small to mid-size organizations, and SVPs or directors

(with a services responsibility) of larger companies.

The 2012 Community leadership:

Chair: Jacob Braun, Waka Digital Media Corporation

Vice-Chair: Jay McBain, ChannelEyes


• Develop and promote organizational standards for managed services

• Define appropriate managed services market segmentation and core

competencies, processes, and best practices within each section

• Continue to develop and refine foundational educational tracks for MSPs

• Maintain a dedicated managed services resource center for

templates, tools, lists (e.g. service level agreements, formats for

pricing)

• Foster an online collaborative community for MSPs

• Develop marketing collateral to educate managed services end users

• Create MSP Benchmarks

• Develop an Industry Roadmap that provides visibility into managed IT

services trends


The MSP Partners Community meets on a

monthly basis via web conference or gathers

at live events to foster initiative development

and community outreach. The group will

also meet face-to-face during the CompTIA

Annual Member Meeting and at Breakaway,

with networking opportunities and workshop

sessions added to the agenda. The group will

also hold working sessions on a variety of

related topics.

If you are interested in attending the meeting or

joining the CompTIA MSP Partners Community,

please contact Corey Simpson at

[email protected].

MSp partners Community Meeting Agenda Topics

Wednesday,April11,8:30a.m.—12:30p.m.


• MSPPartnersTrustmarkUpdate

• MarginStrategiesDiscussions

• CharitySelection


36

The Small Business Owners Community focuses on best practices,

business fundamental education and resources for emerging IT

business owners (i.e. VARs, MSPs with fewer than 20 employees).

This group was created to provide networking opportunities

among thought leaders from technology segment, to develop

small business specific education programs, and to create

member-driven initiatives. A focal point is training employees in

critical organizational disciplines, including business development,

customer services, human resources, technical services, time

management and business documentation.

Members of the Small Business Owner Community are owners of

technology businesses with 20 employees or less (exceptions may be

made).

Chair: Frank Picarello, CMIT Solutions


• Expand the Member Resource Center with new online

business tools

• Provide input into the educational needs of CompTIA’s

members

• Determine the focus and content for future CompTIA monthly

educational webinars

• Develop an Industry Roadmap that provides visibility into

SMB trends

Upcoming Community Meetings and events

The Small Business Owners Community will meet via web conference

to foster initiative development and community outreach. The group

will also meet face-to-face during the CompTIA Annual Member

Meeting and at Breakaway, with networking opportunities and

workshop sessions added to the agenda.


CompTIA Small Business Owners Community, please contact

Corey Simpson at [email protected].

Small Business owners Community Meeting Agenda Topics

Wednesday,April11,2:00—5:00p.m.


• BusinessOwnersPanelDiscussion

• SalesandCost-effectiveGrowth

CoMMUnITIeS

www.comptia.org

37

The CompTIA UK Channel Community was formed in early 2011

following the acquisition of Technology Channels Association (TCA).

The community was formed in an effort to provide a platform for

resellers, distributors, and vendors to focus on developing best

practices, business education and resources for companies engaged

in the delivery of IT services in the UK. This group provides members

and industry participants with an opportunity to pursue common

goals for the industry through the development of CompTIA funded

or managed initiatives; such as building business specific education

programs and fostering best practices. Networking opportunities are

available for technology services industry thought leaders to share

ideas and concerns and create future initiatives to achieve their goals.

Members of the UK Channel Community include executives of IT

services and solutions companies, vendors, distributors and other

industry thought leaders from the United Kingdom. This includes

CEOs, owners, presidents or other C-level executives of small

to mid-size organizations, and VPs or directors (with a services

responsibility) of larger companies.

Chair: Richard Tubb, independent consultant and founding member

of Heartland Technology Groups in the UK

potential Member-Driven Initiatives:

• Development of an IT Quality Mark

• Development of a Vendor Marketing Resources Portal

• Localization of the CompTIA Legal Templates in the Member

Resource Centre


The UK Channel Community meets face-to-face four times a year, and

monthly conference calls keep the members up-to-date in between

meetings. The group also communicates with each other through

the LinkedIn forum. Non-members are also welcome to participate in

the online forum, access a selection of free CompTIA education and

attend events without having the right to vote.

Join the UK Community linkedIn Forum

http://www.linkedin.com/

groups?mostPopular=&gid=2099212

Ifyouareinterestedinattendinganupcoming

meetingorjoiningtheCompTIAUKChannel

Community,pleasecontactWilliamLinardat

[email protected].

TheUKChannelCommunitywillnotconveneat

theAnnualMemberMeeting.


38

The Unified Communications Community focuses on best

practices, business fundamental education and resources

for companies engaged in the creation and delivery of this

rapidly-developing technology. The group provides networking

opportunities for thought leaders from this segment of the

industry, and focuses on building business specific education

programs and creating member-driven initiatives to reach their

overall objectives.

Members of the Unified Communications Community include

executives of companies with a focus in this technology. This

includes CEOs, owners, presidents or other C-level executives

of small to mid-size organizations, and VPs or directors (with a

services responsibility) of larger companies.

Chair: Pam Avila, Sierra Summit Group

Vice-Chair: Joe Schurman, independent UC consultant

potential Member-Driven Initiatives:

• Develop UC research to highlight the best potential business

opportunities and demystify the technology.

• Develop a common understanding/definition of UC to include

descriptive business models and technology clarification

• Create channel and partnership enablement education

• Design sales process and best practice education, as well as

prescriptive models to aid in business transformation

• Provide guidance to the UC Solution Provider on the

industry standards landscape so they can make informed

solutions decisions.


The Unified Communications Community meets via web

conference on a regular basis to foster initiative development and

community outreach. The group plans to hold at least one face-

to-face meeting in addition to the scheduled gathering during the

CompTIA Annual Member Meeting and at Breakaway to jump start

best practice development.


CompTIA Unified Communications Community, please contact

Kate Hunt at [email protected].

Unified Communications Community

Meeting Agenda Topics

Thursday,April12,9:00a.m.-1:00p.m.

• WelcomeandCommunityOverview

• KeynoteSession

• UCResearchOverview

• UCRoadmapDiscussion

• InitiativesWorkshop

CoMMUnITIeS

www.comptia.org

39CoMMUnITIeS

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© 2012 CompTIA Properties, LLC, used under license by CompTIA Member Services, LLC. All rights reserved. All membership activities and offerings to members of CompTIA, Inc. are operated exclusively by CompTIA Member Services, LLC. CompTIA and Breakaway are registered trademarks of CompTIA Properties, LLC in the U.S. and internationally. Other brands and company names mentioned herein may be trademarks or service marks of CompTIA Proper-ties, LLC or of their respective owners. Reproduction or dissemination prohibited without written consent of CompTIA Properties, LLC. Printed in the U.S. March 2012 1741-US-A

Documents

CompTIA AMM Conference Guide 2012