CompTIA Education Catalog

www.comptia.org

2011EDUCATION CATALOG

IT SERVICES IT SECURITY UNIFIED COMMUNICATIONS CLOUD/SAAS MANAGED PRINT SERVICES SALES OPERATIONS

IT SERVICES IT SECURITY UNIFIED COMMUNICATIONS CLOUD/SAAS MANAGED PRINT SERVICES SALES OPERATIONS

FALL

Education catalog Fall 2011 3

www.comptia.org

TABLE OF CONTENTS

LivE TrAiNiNg 4

ChannelTrainingCourses 4

TrustmarkPrepCourses 7

QuickStartSessions 8

Webinars 9

VideoOnDemand 9

EduCATiON guidES 10

10-WeekGuides 10

QuickStartGuides 11

FastFacts 12

WhitePapers 12

MArkET iNTELLigENCE & rESEArCh 13

HotTopicsataGlance 13

ResearchStudies 13

BuSiNESS CrEdENTiALS 15

CompTIAAuthorizedServiceCenter 15

CompTIACustomerServiceExcellenceProgram 15

CompTIAMSPPartnersTrustmark™ 15

CompTIASecurityTrustmark™ 15

gETTiNg ThE MOST OuT OF CompTiA EduCATiON 16

SolutionProviders 16

VendorsandDistributors 17

CompTiA MEMBErShip BENEFiTS 19


www.comptia.org

CLOud ChANNEL TrAiNiNg COurSE TheCloudChannelTrainingCourseallowssolutionproviderstotakeadvantageofthesubstantialbusinessopportunitiesin

deliveringcloudsolutionstocustomers,andhelpsthemrecognizethedifferencesfromsellingtraditionalsoftwarelicenses.

Workshopattendeeslearnhowtodevelopasuccessfulcloudservicespracticebyleveragingbestpracticesformarketing

andsellingcloudsolutionsandmanagingongoingcustomerrelationships.

CompTiA Channel Training Courses

Channel Training Courses by CompTIA are industry leader-conducted. Each module is intended to help IT solution providers enhance their current businesses with successful niche practices.

Solution providers walk away with new strategies for building their businesses, learn best practices from an expert instructor, and experience ample opportunities for interacting with, and learning from their peers. Attendees who complete all aspects of the course will be issued a CompTIA Certificate of Completion (COC).

MOduLE dESCripTiONS Module #1: Transforming Your Business to the Cloud-Executive Overview Theexecutiveoverviewprovidesasummaryofthetraining

requiredtohelpsolutionproviderstransformtheirbusinessto

thecloud.Thismoduleprovideshigh-levelinformation,including:

marketopportunities,aglossaryofterms,customerdemand

(whytheywantcloudsolutions),keyaspectstotransforming

atraditionalsolutionproviderbusiness,potentialbusiness

challengesandovercomingobstacles.

Module #2: Marketing Thisoverviewhelpssolutionprovidersunderstandtheimplications

ofcloudcomputingontheirmarketingstrategyandhelpsthem

alignmarketinggoals,tacticsandinvestmentswithanewcloud

servicessalesmodel.Attendeesexploreavarietyofmarketing

approachestocloudsolutions,discussmessaging,learnhowto

targetnewbuyers,reviewtacticsandwalkawaywithamarketing

readinesschecklist.

Module #3: Sales Execution Thesalesexecutionmodulehelpssolutionprovidersgainabetter

understandingofhowtobuildasuccessfulcloudbusinesspractice

andtorecognizethedifferencesfromsellingtraditionalsoftware

licenses.Thissessionprovidesthefoundationneededtomake

decisionsonthebestapproachtosalesinthecloudenvironment,as

wellasbestpracticesfromexperiencedcloudsolutionproviders.

Module #4: Services delivery Theservicesdeliverymodulehelpssolutionprovidersunderstand

howtoaligntheircloudserviceofferings,needsandpricepoints,

aswellasdevelopinsightsintostaffing,pricingandorganizational

considerations.Fivefocalpointsinclude:serviceteamstructure,

theserviceslifecycle,on-goingservicesopportunities,developing

operatingservicesandtheimplementationprocess,andlong-term

clientrelationships.

Module #5: Operations Management Theoperationsmanagementmodulehelpssolutionproviders

recognizetheoperationalelementsoftheirbusinessthatrequire

modificationwhenbuildingacloudbusiness.Thefundamental

topicsinclude:dealeconomics,cash/revenueflow,creating

effectivesalescompensationsplans,andestablishingoperating

metricsandevaluators.

WhO ShOuLd ATTENd •Businessowners,functionalmanagers,andsalesexecutivesof

VARs,MSPsandothersolutionproviderswhoselltosmalland

mid-sizedbusinesses

•Thoseintheprocessofdevelopingstrategiesforincorporating

thecloudintotheirbusinessofferings

ATTENdEE TAkEAWAYS •QuickStartGuidetoCloudComputing

•CompTIA10-WeekGuidetoCloudComputing

•Threecloudwhitepapers

•AccesstotheVideo-on-Demandseriesofcloudeducation.

LivE TrAiNiNg

SOLuTiON prOvidErS:

Tofindacoursenearyou,gotowww.comptia.org/courselocator.

CompTIA Members enrollforFREE.

Not a Member? Youcanstillenroll.Findalocationnearyou!

vENdOrS ANd diSTriBuTOrS: Deliverthesechanneltrainingcoursesatyournextpartner

conference—FREE ofcharge!

CompTIA Members–Coursedeliveryisincludedinyour

annualmembership.

Not a Member? Findouthowtodeliverthesecourses

FREEofcharge!Contactustoday.

FilloutaForm:www.comptia.org/scheduletraining

ContactUsDirectly:Tom Zimnoski at [email protected] or (630) 678-8508.


www.comptia.org

hEALThCArE iT ChANNEL TrAiNiNg COurSETheHealthcareITChannelTrainingCourseiscomprisedofthreemodulesandisintendedtohelpVARsandMSPsidentifythetoolsand

knowledgeneededtorunasuccessfulhealthcareIT(HIT)practice.Participantslearnhowpeersovercamebarriersanddiscoverhow

(andwhere)tolocateHIT-relatedresources,understandnewregulationsandfindpotentialcustomers.

iT SECuriTY ChANNEL TrAiNiNg COurSEAlltoooftenITsecurityisviewedasanecessaryevil,ifnotasanoutrightbarriertodoingbusiness.Changingthatperceptionrequires

certainfinesseindesigningandimplementingthesetypesofsolutions.Itmeansapplyinggranular,ratherthancrudesecuritycontrols.

Thegoaloftheworkshopistofacilitateasolutionprovider’stransformationintoatrustedITsecurityadvisor.Attendeeslearntogauge

theimpactofemergingtrendsontheircustomers’businesses,toexplorewaystofacilitatemeaningfulconversationsaroundsecurity

andtoleveragethoseconversationsinthedesignandimplementationofappropriateITsolutions.

MOduLE dESCripTiONSModule #1: The healthcare iT LandscapeTheworldofhealthcareITiscomplex,broad,deep,heavilyregulated

andrapidlychanging.Thefederalgovernmentrecentlymade

significantalterationsintheregulatoryenvironmentrelatingto

healthcare.Someofthesechangescreateanenormousopportunity

forsolutionproviderswithconsultativesalesskillswhocanbecome

truepartnerstohealthcareprofessionalsmakingthetransitionto

electronichealthrecords.Inthisfirstmodule,solutionproviders

examinethecurrenthealthcarelandscapeasregulatorychangesset

thestageforfutureopportunities.

Module #2: The Ambulatory Care WorkflowThismoduleallowssolutionproviderstoexperiencefirsthand

thecomplexityofdocumentingtheworkflowwithinaphysician’s

practice.Inthissession,participantswalkthroughtheentire

process;frompatientintaketoresultsandfollow-up.To

accomplishthisgoal,attendeeswillneedtoidentifythemajor

technologies(orsystemtypes)withineveryphysicianpracticeand

identifytheusersofeach.

Module #3: Consultative Selling to the hiT MarketThegoalofthismoduleistohelpsolutionprovidersprepareforface-

to-faceencounterswithhealthcareprofessionalsandtogainHIT

consultativesellingskillsthroughrepetition.Participantslearnhow

toovercomeobjectionsandidentifythecrucialneedsofprospective

clients.Inaddition,theyreviewtheCompTIAPhysicianPractice

AssessmentTool,workthroughacasestudyandcraftasample

quote/proposalthatdoublesasatemplateforactualclients.

Module #4: go-To-Market planThismoduleteachesattendeestoformulateanactionplan

usingtheirenhancedhealthcareITknowledge,understanding

andsalesskills.

WhO ShOuLd ATTENd•Businessowners,functionalmanagers,andsalesexecutivesof

smalltomid-sizedVARs,MSPsandothersolutionproviders

•ThosewithastrategicgoalofenteringthehealthcareITmarket

withafocusonambulatorycarepractices,suchasdoctors’

offices,dentalpractices,ophthalmologyclinicsandphysical

therapyclinics

ATTENdEE TAkE-AWAYS•CompTIAQuickStartGuidetoHealthcareIT

•CompTIA10-WeekGuidetoHealthcareIT

•PhysiciansPracticeAssessmentTool

•AmbulatoryWorkflowdocument

•InformationabouttheVideo-on-DemandseriesofHITeducation

MOduLE dESCripTiONSModule #1: Transforming Your Business Through iT SecuritySecurityisacorecomponenttoeverytechnologyproviderbusiness.

Inthismodule,solutionprovidersdiscoverwhatittakestobecomea

trustedsecurityadvisor,explorewhatcomprehensiveITprotection

lookslikeandscrutinizetheinvestmentsrequiredtobesuccessful.

Module #2: Assessing and Managing riskInthismodule,solutionprovidersexploretheprocessforcompleting

ariskanalysis,includinghowtoassesstheemergingrisksandtrends

intheITindustry.Thosecompletingthecoursereceiveariskanalysis

tooltheycanusetoassesstheirclients’securityneeds.

Module #3: Solution Selling StrategiesForsolutionsproviderswithasolidITsecuritybusiness,thismodule

buildsontheirsuccessbyquicklyadaptingtochangeswithin

theindustry.Attendeeslearntodevelopsecuritystrategiesthat

accountfortheircustomers’businessneedsaswellasthecurrent

ITlandscape.Inaddition,thesessionexploresstrategiestoaddress

currentITtrends,including:unifiedthreatmanagement,cloud

security,andtheimpactofamobileandsocialworkforce.

WhO ShOuLd ATTENdOwnersandsalesexecutivesofsmalltomid-sizesolutionprovider

businessesinterestedinfillingtheroleoftrustedsecurityadvisor

ATTENdEE TAkE-AWAYS•10-WeekGuidetoAcceleratingYourITSecurityBusiness

•RiskAssessmentTool

•TheCompTIA8thAnnualGlobalSecurityTrendsResearchStudy


www.comptia.org

LEgAL iT SErviCES ChANNEL TrAiNiNg COurSETechnologyplaysanessentialroleinthelifeoflawfirmsandcorporatelegaldepartmentsaroundtheworld.Accordingtoa

CompTIAstudyof400lawfirms,thelegalservicesindustryiswellpositionedtoembracearangeofemergingtechnologiesbut

willincreasinglyseekmorefromtheirITinvestments,suchasreliability,easeofuse,mobility,andlowertotalcostofownership.

TheLegalITServicesworkshopisaone-dayclassintendedtohelpsolutionprovidersbuildlucrativelegalITpractices.

Attendeeslearnaboutthecultureofalegalpractice,commonITchallengesinthelawfirmandlegaldataflow.Theyexplore

thebusinessneedsthatdrivelawfirmstoinvestintechnologyanddevelopactionplanstopositiontheirproductand

serviceofferingsinthelegalmarket.

uNiFiEd COMMuNiCATiONS ChANNEL TrAiNiNg COurSEUnifiedcommunications(UC)ismorethanvoiceequipmentandsoftware;it’sacomprehensivesolutionthataddresseseach

customer’sindividualbusinessproblems.Itcanalsobeacomplexandchallengingtechnologyforsolutionproviderstomaster

anddeliver,butwhatworthwhilechannelofferingisn’t?TosimplifyUCeducationforVARsandMSPs,CompTIAdesignedand

constructedacomprehensivethree-partcoursethatprovidestheknowledgeandskilltrainingneededtostartthistypeof

practice—andmakeitprofitable.

MOduLE dESCripTiONS Module #1: Legal industry 101 Thisclassoffersattendeesanintroductiontothelegalindustry.

SolutionproviderswilllearnthebasicsoflegalITandassess

whetherthistypeoftechnologypracticeprovidestheright

opportunityforthem.

Module #2: Building a Law Firm iT practice Thissessiondivesdeeperintothecultureandworkprocesses

ofalawfirm.Duringthismodule,solutionprovidersexplorea

smalltomid-sizelegalpractice,including:theprimarybusiness

concerns,culturalelementsthatimpactworkflow,potentialIT

solutions,andmore.Attendeesexaminetheirexistingproduct

andserviceportfoliostodeterminehowtheycanbestservethe

legaltechnologymarket.Theyalsoexplorestrategiesforadding

servicesinordertofullyleveragethelegalITopportunity.

Module #3: designing Your Blueprint Inthissession,solutionproviderslearnhowtomovefromworkflow

analysisandcustomerneedsassessmenttoprovidingsolutions.

Theylearntechniquesforidentifyingthedecision-makersand

uncoveringthepainpointsinalawfirm.Attendeesexplore

theconsultativesalesprocesswithinthecontextofalawfirm,

includinghowITserviceshelpthemaccomplishtheirbusiness

goals.

WhO ShOuLd ATTENd•Businessownersandsalesexecutivesofsmalltomid-size

solutionproviderswithastrategicgoalofbuildingalegalIT

servicespracticethattargetslawfirmswithupto75employees.

•ChannelmanagersfromITdistributorsthatofferproductsand

servicesforthelegalindustry

ATTENdEE TAkEAWAYS•10-WeekGuidetoLegalITServices

•QuickStartGuidetoLegalITServices

•LegalITSolutionProviderSelf-Assessment

•ITOpportunitiesintheLegalServicesMarketResearchStudy

MOduLE dESCripTiONS Module #1: The uC ContinuumWhatdounifiedcommunicationsmeantoyourbusinessclients?

Inthissection,participantsexplorethescopeofUC,includinghow

itbenefitsemployeeproductivityandworkgroupcollaboration,as

wellasitsabilitytoenhanceandintegrateanumberofsignificant

businesssystemsandprocesses.Participantsbeginbyidentifying

andevaluatingtheirreadinesstodeliverthesesolutionstotheir

customers.Thissessiontouchesonfourkeycomponents,including:

identifyingend-userpainpoints,developingsolutionstoaddress

suchpainpoints,discussingthebenefitsandchallengesofUC

solutions,anddeterminingthebestmarket/segmentopportunities.

Module #2: Consultative SellingInthissection,solutionprovidersworkondevelopingtheir

consultativesalesapproachforunifiedcommunications.Each

participantwalksawaywithadeeperunderstandingofsolution-

basedsellingandtheROImetricsrequiredforUCsalesproposals.

Thismodulecovers:establishingtheskillsandknowledgeneededfor

asuccessfulUCconsultativesalesteam,discussingthedifferences

betweentraditionalandconsultativesalesprocesses,andidentifying

therequiredelementsofasolution-focusedproposal.

Module #3: uC Channel readinessInthefinalinstallmentofmodules,participantsbeginby

definingtheirstrategicpositionintheUCmarket—theirunique

qualificationsforsuccess.Solutionprovidersanalyzetheindustry,

identifytheirtargetmarket,evaluatethecompetition,andoutline

theirspecificbusiness’risks.Inaddition,attendeesdevelop:

•Marketingstrategiestotargettheproperprospects

•Salesstrategies

•Ongoingsalesteamtrainingprocesses

•Technologyplansthatidentifythebestoptionsandsupport

needsfortheirbusinessandclients.

WhO ShOuLd ATTENd•Businessowners,functionalmanagers,andsalesexecutivesof

smalltomid-sizedVARs,MSPsandothersolutionproviders

•Individualswhoarenewertomanagedservicesandsolutionselling

•Thosewhoareintheplanningstagesofbuildingaunified

communicationsserviceoffering

ATTENdEE TAkEAWAYS•CompTIAQuickStartGuidetoUnifiedCommunications

•CompTIA10-WeekGuidetoUnifiedCommunications

•UnifiedCommunicationsChannelReadinessAssessmentTool


www.comptia.org

CompTiA MSp pArTNErS TruSTMArk™ WOrkShOpSolutionproviderswhohavemadeacommitmenttothemanagedservicesmodeloffermanybenefitstotheircustomers,

buthowcantheydemonstratethiscommitment?TheCompTIAMSPPartnersTrustmark™credentialofferssolutionproviders

akeydifferentiator.ThiscredentialillustratesanMSP’scommitmenttoqualityservicebyrequiringthemtoagreetoacode

ofconduct,providecustomerreferences,andmeetcriteriaidentifiedinthecredential’scontrolframework.

Thetwo-hourMSPPartnersTrustmark™workshopgivessolutionprovidersacomprehensiveoverviewofthebenefitsoffered

bythecredential.Attendeesreviewthecomponentsofthecontrolframeworkanddiscusstherelatedbestpractices.Case

studiesandtestimonialsarealsopresentedtohelpparticipantsunderstandhowthecredentialcanbeleveragedintheir

salesandmarketingprocesses.Attheconclusionoftheworkshop,attendeeswillhavetheoptionofenrollingintheMSP

Trustmark™program.

CompTiA SECuriTY TruSTMArk™ WOrkShOpHowdobusinessesknowthattheirITsolutionproviderscandeliversolutionsthataresecurewithinaconstantlychangingIT

landscape?HowcanaVARorMSPprovidetheircustomerswiththeconfidenceandassurancethattheirsecurityexpertisewillserve

theirbusinessandsupportneeds?

TheCompTIASecurityTrustmark™providessolutionsprovidersandbusinesseswithabadgeofassurance.Thiscredentialidentifies

organizationsthatconsistentlyfollowsecuritybestpracticesinordertoprotecttheirclients’confidentialdata.Thisvendor-neutral,

business-levelcredentialhelpscompaniessetthemselvesapartfromthecompetitionbyadheringtotheindustry’shigheststandards

ofsecuritypoliciesandprocesses.Italsoprovidesafoundationforstrategicbusinesspartnerships.

This2.5hourworkshophelpssolutionproviderspreparetheirorganizationstoearntheCompTIASecurityTrustmark™.Attendees

reviewtheCompTIASecurityTrustmark™Workbook,discussingspecificexamplesandgainingagreaterunderstandingofthe

credentialrequirements—aswellaslearningthereasonsforeachcondition.Participantswalkawaywithahigh-levelplanfortheir

businesstosuccessfullyearntheCompTIASecurityTrustmark™andtheresourcesneededtoaccomplishthatgoal.

CompTiA Trustmark™ prep Courses

WhO ShOuLd ATTENd Businessownersandfunctionalmanagersofmanagedservice

providerswhowanttoshowtheirclientsandprospectsthatthey

abidebytheindustrybestpractices.

ATTENdEE TAkEAWAYS MSPPartnersTrustmark™ControlFramework

WhO ShOuLd ATTENd VARandMSPbusinessowners,functionalmanagerswho:

•Needtocomplywithdataprotectionregulationsorcurrently(or

intendto)dobusinesswitharegulatedcustomer

•Wanttoshowclientsandprospectstheypassedanindependent

assessmentoftheprocessesusedtoprotectconfidential

information

•Desiretodifferentiatetheirbusinessfromcompetitorsby

showingadherencetothepoliciesandprocessesidentifiedasthe

industry’shigheststandardsbysecurityexperts

Otherindividualswhoshouldattend:

•ITmanagers/CTOsresponsibleforsecuritypolicyfortheir

businesses

•ThoseinterestedinimplementinganddocumentingITsecurity

bestpracticesintheirbusiness

ATTENdEE TAkEAWAYS •CompTIASecurityTrustmark™Workbook

•SampleSecurityPolicies

•CompTIASecurityTrustmark™RoadmapTool


www.comptia.org

QuiCk STArT SESSiON TO CLOud/SAASThecloudisnotoneofferingorservice,butanumberofweb-basedapplicationsandplatformsthatofferagreatopportunityforsolution

providers.This45-60minutepresentationprovidesabasiceducationoncloudcomputingandoffersactionablestepsforITchannelleaders

attractedtothisemergingtechnologydeliverymodel.SessionattendeesalsoreceivetheCompTIAQuickStartGuidetoCloudComputing.

CompTiA QuiCk STArT SESSiON TO WiNNiNg iT BuSiNESS FrOM STATE ANd LOCAL gOvErNMENTSDespitethewell-publicizedeconomicstrugglesfacedbygovernmentsatalllevels,stateandlocalgovernmentspendingonITin2011

isexpectedtotop$54billion.Targetingtheneedsofthisverticalcanmeansignificantrevenueforyourbusiness.Duringthistwo-hour

quickstartsession,you’llexploresomeofthefactorsforsuccessinfindingopportunitiesandwinningnewbusinessforthegovernment

market.SessionattendeeswillwalkawaywiththeCompTIAQuickStartGuidetoBuildingaGovernmentBusinessStartingattheLocal

LevelandtheCompTIA2ndAnnualU.SGovernmentITPurchasePlansResearchStudy.

QuiCk STArT SESSiON TO hEALThCArE iTThehealthcareITmarketoffersoneofthegreatestprofitandpracticeopportunitiesinthechannel,butonlyforproviderswiththe

abilitytodelivervaluedsolutionsandservice.This45-60minutepresentationdiscussestheneedsandbusinesscasefordevelopinga

healthcareITpractice,aswellasthebestpracticesandstepsrequiredtomakeitaprofitableeffort.Sessionattendeesalsoreceivethe

CompTIAQuickStartGuidetoHealthcareIT.

QuiCk STArT SESSiON TO iT SECuriTYInthis45-60minutepresentation,solutionproviderslearnsimplestepstohelpbuildandgrowtheirITsecuritypractice.Attendeeslearn

aboutcomplianceregulations,cloudintegration,howtoweavesecurityintoeachopportunity,adherencetobestpracticesandre-educating

customers.SessionparticipantswalkawaywithalistofcontactsandbusinessestheyneedtoknowtobuildtheirITsecuritypractice,aswell

asreceivetheCompTIAQuickStartGuidetoITSecurity.

QuiCk STArT SESSiON TO LEgAL iT SErviCESGainasolidunderstandingoflegalculturesandcommonITchallengesandworkprocessesinthelegalenvironmentinthis45-60minute

presentation.Attendeeswilltakeawaytipsthatwillhelpthemidentifythebestopportunitiesfortheirtypeofbusinessandhelpdeliverbest-

in-classservicestotheirlegalclients.SessionattendeeswillalsoreceivetheCompTIAQuickStarttoLegalITServices.

QuiCk STArT SESSiON TO MANAgEd iT SErviCESThis45-60minutepresentationhelpssolutionprovidersbetterunderstandhowtoestablishasolidcustomerbase,expandtheirmanaged

servicesofferingsandfindtherightpricingmodelsfortheircompany.Thissessiondivesintocustomercollaborationtechniquesandhow

topartnereffectively.Whetherjuststartingoutoriftheyhavebeenofferingmanagedservicesforyears,solutionproviderswalkawaywith

easy-to-implementstepsthatelevatetheirbusinesstothenextlevel.SessionattendeesalsoreceivetheCompTIAQuickStartGuideto

ManagedITServices.

QuiCk STArT SESSiON TO MANAgEd priNT SErviCESSolutionproviderslearnhowtobuildtheformulaformanagedprintsuccessinthis45-60minutepresentation.Enterpriseorganizations

arereducingprint-relatedexpensesbycontractingwithoutsidesupplierstoprovideandmanagetheirprinter,copier,scannerandother

relatedequipmentneeds.Thispresentationshowssolutionprovidershowtogetapieceoftheactionbyexploringthecurrentmarket

andidentifyinghowtoovercomepotentialchallengesandwhattheacceptablemaintenanceratiosare.Attendeesalsoreceivethe

CompTIAQuickStartGuidetoManagedPrintServices.

QuiCk STArT SESSiON TO uNiFiEd COMMuNiCATiONSDoyouhaveasolidplanfordeliveringUCsolutionstoyourcustomers?Ifnot,this45-60minutepresentationwalksyouthroughthe

requirementsforgettingaunifiedcommunicationspracticeofftheground.Learntheactionablestepsandbestpracticesdevelopedby

experiencedindustryprofessionals.SessionattendeesalsoreceivetheCompTIAQuickStartGuidetoUnifiedCommunications.

Quick Start Sessions

CompTIA Quick Start Sessions are 45-60 minute expert-led presentations that offer solution providers a simple, how-to approach to starting a new business model or practice. These sessions are based on content from the CompTIA Quick Start Guides.

SOLuTiON prOvidErS:

Findacoursenearyou,gotowww.comptia.org/courselocator.

CompTIA Members enrollforFREE.

Not a Member? Youcanstillenroll.Findalocationnearyou!

vENdOrS ANd diSTriBuTOrS: Deliverthesechannel-trainingcoursesatyournextpartner

conference—FREE ofcharge!

CompTIA Members–Coursedeliveryisincludedinyour

annualmembership.

Not a Member? FindouthowtodeliverthesesessionsFREE

ofcharge!Contactustoday.

Members & Non-Members cancontactustoday!Simplyfill

outathisformwww.comptia.org/scheduletrainingorcontact

Tom Zimnoski at [email protected] or (630) 678-8508.


www.comptia.org

Live Webinars

Don’t miss Wednesday Webinars from CompTIA! CompTIA webinars provide valuable information on business strategy, new opportunities and how to overcome business challenges. Live and on-demand webinars are available free of charge to the industry. Register today: www.comptia.org/webinars.

WEBiNArS ON-dEMANd—Watch today!•PatentReformandTechSMB

•QuickStarttoManagedPrintServices

•ResearchRoundup:ChannelPartnerProgramTrends

•BusinessTransformationtoCloud

•MeetingCustomers’GreenITNeedswithEPEAT

video On-demand Series

These pre-recorded online education sessions cover a number of vertical market and business topics. CompTIA Videos On-Demand are designed to help solution providers boost their revenue, improve business practices, and meet a number of other organizational goals. Members Only-Visit the Member Resource Center and search by your area of interest.

vidEOS ON-dEMANd—MeMbers only!• Cloud: Where,WhenandHowtoCapitalizeonSaaSandCloudComputingMarketOpportunities

• Security: HowtoCommunicatetheValueofSecuritytoYourStaffandCustomers

• Managed Services:BestPracticesforMSOperations

• HIT: The Fundamentals of Healthcare: APrimerforSolutionProviders

On-demand webinars are available for 90 days after the original recording date. Go to www.comptia.org/events/webinars/ondemand for a current list of on-demand webinars. Members have access to the entire archive via the CompTIA Member Resource Center.

vENdOrS ANd diSTriBuTOrS: Looking for more FREE content to help educate your partners? Find out how to get involved with Wednesday Webinars from CompTIA. Contact Blythe Girnus at (630) 678-8356 or [email protected].


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CompTIA’s portfolio of printed and downloadable education for the IT Channel includes a library of valuable business resources. These range from fast-fact information to advanced, self-guided workbooks designed to help solution providers enter a new business market in ten weeks.

EduCATiON guidES

CompTiA 10-Week guides—Members onlyWhen a solution provider is about to start a new business practice or implement a new service offering, one of the most crucial steps is to build a comprehensive plan. CompTIA 10-Week Guides lead solution providers through a series of steps designed to get that part of their business up and running. Using best practices from industry experts and leaving room for their own value-added elements, these self-study guides provide actionable steps and a course of action that help ensure success!

SOLuTiON prOvidErS: CompTIA – Members Accessanddownloadyourresources

24/7.GototheCompTIAMemberResourceCenterat

www.comptia.org/members.

Not a Member? DownloadfromourlibraryofFREEresources.

Gotowww.comptia.org/education.Forunlimitedaccessto

educationguides,jointodayforjust$20/month.

vENdOrS ANd diSTriBuTOrS: Orderyourchanneleducationlandingpagetoday,FREE

ofcharge!Toreceiveaco-brandedlandingpageand

promotionaltoolsorforfurtherinquiries,contactBlythe Girnus at (630) 678-8356 or [email protected].

CompTIA Members—Getstartedtodaygoto

www.comptia.org/ChannelEducation/educationguides.aspx.

Not a Member? FindouthowtoreceiveFREEchannel

educationresourcesandguidesforyourpartners.Contact

Tom Zimnoski at [email protected] or (630) 678-8508.

CompTiA 10-WEEk guidE TO CLOud COMpuTiNgThisguidewillhelpsolutionprovidersbringstructuretotheprocessofaddingcloudofferingsintotheirbusiness.Whetherplanning

anend-to-endcloudpracticeorthinkingaboutsupplementingyourexistingtechnologysolutionsandserviceswithcloud-based

options,youwillbenefitbyconsultingthisguide.Itisdesignedtohelpsolutionprovidersexaminetheirorganization’suniquedeal

economicsandbeginexploringthefinancialandoperationalimplicationsthattheadditionofcloudservicesandsolutionswillhaveon

pricingstrategy,marketingpractices,salesprocesses,andcompensationpolicies.Aself-studyworkbookisalsoprovided.

CompTiA 10-WEEk guidE TO hEALThCArE iTThisguideequipsITsolutionproviderswithasolidpathtobuildingahealthcareITpractice.Thisincludesdetailedstep-by-step

informationonhealthcareITaffiliations,governmentsources,topblogsandwebsitestointerpretregulations,areviewofhealthcare

termsandacronyms,andmuchmore.Aself-studyworkbookisalsoprovided.

CompTiA 10-WEEk guidE TO ACCELErATiNg YOur iT SECuriTY BuSiNESSHowdoyoumeasuretheROIofafireextinguisher?Establishinga“return”onsecurityinvestmentscanbeequallydifficulttomeasure.

Tobesuccessfulatpositioningthebenefitsofnetworkanddataprotection,solutionprovidersmustunderstandhowtheircustomers

measurethevalueofsecurity.The10-WeekGuidetoAcceleratingyourITSecurityBusinessprovidesaroadmaptooffering

comprehensiveITsecuritysolutions.Itoutlinesthecurrentsecuritythreatscape,offersguidanceonmeasuringthecostofasecurity

breachandprovidesinsightsintoacustomer’ssecurityconcerns.Thisguidealsointroducestheprocessofriskevaluationand

managementandpointstoresourcesavailabletofurtherrefineskills.

CompTiA 10-WEEk guidE TO MANAgEd SErviCESManagedservicescanhelpsolutionprovidersenhancetheirbusinessesthroughthecreationofrecurringrevenuestreamsandimproved

profitability.Butthepathwayintothemanagedservicesspaceisn’talwayssmooth.This10-WeekGuideprovidessmalltomid-sized

solutionproviderswithastructuredapproachfortransitioningtoamanagedservicesmodel.Itoffersawalk-throughofsomeofthekey

businessdevelopment,marketing,sales,andmanagementissuesthatsurroundthecreationofamanagedservicesoperation.

CompTiA 10-WEEk guidE TO BuiLdiNg A LEgAL iT SErviCES prACTiCE ThisguidepresentsapathwayfortechnologysolutionproviderstobuildasuccessfullegalITpractice.Itprovidesastep-by-step

approachforlearningaboutthelegalverticalmarketandoutlineslawpracticeprocesses,aswellasthetechnologysolutionsthat

supportthem.Thisguidehelpssolutionprovidersdiscoverhowtoenterthelegalmarketandcreateaplantoensurecontinued

growthandsuccess.

CompTiA 10-WEEk guidE TO uNiFiEd COMMuNiCATiONSThisguidegivesITsolutionprovidersprescriptiveguidanceandbestpracticestobuildtheirUCofferingsandmasterthelonger,

moreinvolvedsalesprocess.Itincludesactionablebusinesstemplatesandtoolsthatcoversales,marketing,impactontechnical

staff,andadjustingbusinessplanstofittheUCmodel.Aself-studyworkbookisalsoprovided.


www.comptia.org

CompTiA QuiCk STArT guidE TO CLOud COMpuTiNgThecloudisnotoneofferingorservice,butanumberofweb-basedapplicationsandplatformsthatofferagreat

opportunityforsolutionproviders.Thisguideoffersabasiceducationoncloudcomputingandprovidesactionablestepsfor

ITchannelleadersattractedtothisemergingtechnologydeliverymodel.

CompTiA QuiCk STArT guidE TO hEALThCArE iTThehealthcareITmarketoffersoneofthegreatestgrowthopportunitiesinthechannel,butonlyforproviderswiththe

abilitytodelivervaluedsolutionsandservice.Thisguidediscussestheneedsandbusinesscasefordevelopingahealthcare

ITpractice,aswellasthebestpracticesandstepsrequiredtomakeitaprofitableeffort.

CompTiA QuiCk STArT guidE TO iT SECuriTYThisguideprovidessimplestepstohelpbuildandgrowyourITsecuritypractice,includingcomplianceregulations,cloud

integration,howtoweavesecurityintoeachopportunity,adherencetobestpractices,andre-educatingyourcustomers.It

alsoprovidesachecklistofusefulorganizationsandthenamesyouneedtoknowasyoubuildyourownITsecuritybusiness.

CompTiA QuiCk STArT guidE TO ThE CompTiA SECuriTY TruSTMArk™TheCompTIASecurityTrustmark™identifiessolutionprovidersthatconsistentlyfollowsecuritybestpractices.This

business-levelcredentialisbasedonasecurityframeworkagreeduponbykeyvendors,solutionproviders,andendusers

intheITindustry.Thisguiderevealsthetwelvespecificsecuritysectionsthatapplicantsmustaddressandoutlinesthe

processforearningthecredential.

CompTiA QuiCk STArT guidE TO LEgAL iT SErviCESGainasolidunderstandingoflegalculturesandcommonITchallengesandworkprocessesinthelegalenvironment.Youwill

takeawaytipsthatwillhelpyouidentifythebestopportunitiesforyourbusinessandhelpyoudeliverbest-in-classservicesto

yourlegalclients.

CompTiA QuiCk STArT guidE TO MANAgEd iT SErviCESThisguideisyoursinglesourcetoanswerfundamentalquestionsaroundbuildingasuccessfulmanagedITservicesbusiness.

Identifynewandrecurringrevenueopportunities,learnwhichquestionstoaskyourcustomersandprospects,andgaininsights

intoinvestinginpeopleandprocesses.Theresourcehelpsyouunderstandhowtoextendservices,theimportanceofcreating

‘stickiness,’andprovidesachecklistofusefulorganizationsandnameseverysolutionproviderneedstoknow.

CompTiA QuiCk STArT guidE TO MANAgEd priNT SErviCESManagedprintservices(MPS)requiresyoutoeffectively(andprofitably)supportyourclient’sprinters.Thisguideprovides

valuableadviceanddetailedinformationfromindustryexperts,alongwithaquick-startplanforbuildingasuccessful

MPSpractice.Solutionproviderslearntheimportanceofbeingcertifiedindocumentimaging,howtouncovermarket

opportunitiesandidentifynewrecurringrevenuestreams.Thisguidealsoincludesachecklistoforganizationsandnames

thatwillbeusefulinthedevelopmentofamanagedprintservicespractice.

CompTiA QuiCk STArT guidE TO uNiFiEd COMMuNiCATiONSDoyouhaveasolidplanfordeliveringUCsolutionstoyourcustomers?Ifnot,thisguidewalksyouthroughtherequirements

forgettingaunifiedcommunicationspracticeofftheground.Findactionablestepsandbestpracticesasdevelopedby

experiencedindustryprofessionals.

CompTiA QuiCk STArT guidE TO virTuALizATiONVirtualizationisacriticaltechnologyunderlyingtherapidgrowthofcloud-basedsolutions.Despitethismovementtothecloud,

CompTIAresearchhasuncoveredasurprisinglylowlevelofadoptionandfamiliaritywithvirtualization.Thisguideprovidesan

overviewofthebenefitsandissuesassociatedwiththisimportanttechnologyandofferssixkeytipsforgettingstarted.

CompTiA QuiCk STArT guidE TO WiNNiNg iT BuSiNESS FrOM STATE ANd LOCAL gOvErNMENTSWhatseparatesthosewhosucceedasgovernmentcontractorsfromthosewhoinvesttheirenergiesincompletingthemany

stepsrequiredtoworkwithgovernmententities—onlytoneverwinabid?Thisguidedelvesintosomeofthesuccessfactors

forwinninggovernmentbusinessbyfocusingonlocalandstateagencies.Solutionproviderslearntipsfordifferentiating

theirproductsandservicesforagovernmentaudience,strategiesforovercomingundercapitalizationandtacticsforusing

teamingandsubcontractingtoexpandtheirreach.

CompTiA Quick Start guides—Free

If you want to develop or improve knowledge and skills in a particular technology area, CompTIA Quick Start Guides fit the bill. These guides offer IT solution providers step-by-step instructions in a particular technology or market. Each version provides a comprehensive overview of specific market opportunities, industry best practices, actionable advice from those who have been successful in that particular business segment, and a valuable checklist of resources you need to build that type of IT practice.


www.comptia.org

CompTiA Fast Facts—Free

Fast Facts are brief, informational flyers providing the reader with basic, but significant, knowledge about the topics most important to the IT industry. Need a quick briefing? Find the CompTIA Fast Facts and be ready for action.

•FiveConsiderationsWhenSellingEMRSolutions

•FiveHealthcareITOpportunitiesBeyondEMR

•SixCharacteristicsoftheU.S.HealthcareMarket

•SevenThingstoLearnfromITFirmsWorkingintheHealthcareSpace

•SocialMediaFastFacts

For the most up-to-date list of Fast Facts available, visit www.comptia.org/fastfacts.

CompTiA White papers—Free

CompTIA provides a number of white papers on a variety of technical and topical issues. Our white papers are intended to help educate readers and enable them to make quick decisions.

OuTLiNiNg CLOud COMpuTiNg FOr ThE ChANNELAreyouunclearaboutwhatcloudcomputingis,letalonetheopportunitiesthetechnologydeliverysystemoffersforsolution

providers?ThisreportclarifiesdefinitionsneededfortheITchannel,withadetailedexplanationoftheservicedeliverymodels

andapplicationoptionsforyourportfolio.

dEFiNiNg CLOud COMpuTiNg BuSiNESS MOdELS FOr ThE ChANNELAddingcloudcomputingtoasolutionprovider’sserviceportfoliorequiresaparadigmshiftinmanyaspectsofthebusiness,

includingsalesandsupport.Thisin-depthwhitepaperdiscussestheeffectsthisservicedeliverymodelhasonachannel

organization’ssalescycle,theirshiftingroleintheclientecosystem,andothercriticalchanges.


www.comptia.org

CompTIA provides a steady stream of market intelligence and research designed to keep your company “in the know” on industry trends, customer needs and pain points, technology adoption drivers and channel developments.

Every year, at least 15 new CompTIA market intelligence and research studies provide members with timely, relevant data and assessments that can be immediately incorporated into business and marketing plans, education, and sales strategies. CompTIA studies typically include the dual perspective of end-users and IT firms, providing the most comprehensive picture of the present situation as well as what to expect in the future.

Market intelligence and research Topics at a glance

Market intelligence and research Studies—Members only

2Nd ANNuAL hEALThCArE iT MArkET: iNSighTS ANd OppOrTuNiTiES STudYDon’tguessatwhatphysicianswantfromtechnology.CompTIAconductedaseriesofstudiestoprovidekeyinsightsintothe

factorsinfluencingpurchasedecisions,technologypainpoints,theirrelationshipwithvendorsandsolutionproviders,andtheall

importanttopicofEMR/EHRimplementation.

Thisstudyalsoprovidesthechannelperspective–learnfirsthandhowsolutionprovidershavetackledthehealthcaremarket.

Members can download the study today! www.comptia.org/members/research/KeyTopics/healthcareit.aspx

uNiFiEd COMMuNiCATiONS ANd COLLABOrATiON MArkET TrENdSUnifiedcommunications(UC)ismorethanatechnologydeployment.Itoftenentailsaseismicshiftinhowemployeesinteract

withoneanotherandcustomers,aswellashowtheyshareinformation,manageprocesses,andbalanceworkandhomelife.

CompTIAdivesintothisquicklyevolvingmarkettoprovideadeepunderstandingintohowcustomersuseaudio,video,dataand

collaborationtechnologiestoday—andtheirexpectationsforthefuture.

Thisstudyalsoprovidesthechannelperspective;providinginsightsintohowthechanneldefinesUC,thechallengestheyfacein

sellingUCsolutions,vendorpartnerprogramsandmore.

Members can download the study today! www.comptia.org/members/research/KeyTopics/unifiedcommunications.aspx

CompTiA rESEArCh & MArkET iNTELLigENCE

NEW CompTIA 2011 Research Booklet! Providesexecutiveresearchbriefsonour

mostpopularhottopicstudies.Members

DOWNLOADTODAY!

www.comptia.org/members

Not A Member? Jointodayforaslittleas$20

permonth!

TEChNOLOgY•CloudComputing

•UnifiedCommunications

•GreenIT

•Security

•Mobility

•IPv6(freewhitepaper)

MArkET vErTiCALS•Healthcare

•SMB

•Government

•Education

•LegalServices

BuSiNESS MOdELS ANd iNduSTrY TrENdS•ManagedITServices

•ManagedPrintServices

•ChannelPartnerPrograms

•ITIndustryBusinessConfidence

Index


www.comptia.org

CLOud COMpuTiNg: puLLiNg BACk ThE CurTAiNAlothashappenedinthecloudspaceoverthepastyear.WheredoendusersstandwiththeirunderstandingofIaaS,PaaS

andSaaS?Howhavecompaniesfaredinintegratingcloudapplicationswithlegacysystems?Wherewillthenextwaveofcloud

opportunitiesoccur?CompTIAresearchaddressesthesequestionsandmorethroughtheon-goingevaluationofenduser

practicesandopinions.

Thisstudyalsoprovidesthechannelperspective,includinginsightsintohowthechanneldefinesthecloudcomputing

ecosystem,perceptionsofmarketopportunities,resolvingpartnerprogramchallengeswithvendorsandmuchmore.

Members can download the study today!www.comptia.org/members/research/KeyTopics/cloudcomputing.aspx.

MANAgEd iT SErviCES / MANAgEd priNT SErviCESWhenpresentedwiththemanagedservicesvalueproposition,manyendusersexpressstronginterestinthemodel,andyet,

adoptionisstillbelowexpectations.CompTIAresearchlooksatthebroadissueofIToutsourcingfromtheenduserperspective,

includingspecificdetailsofmanagedservices.

Aseparate,detailedstudyof“allthingsprint”uncoversthekeytrendsinhowcustomerscurrentlyhandletheirprinting,scanning

anddocumentfunctions,aswellastheemerginguseoftablets.Afteryearsofhype,isthepaperlessofficefinallyhere?

Bothstudiescontainthechannelperspective,providingvaluablelessonssharedbysolutionproviderswhomadethetransitionto

themanagedservicesmodel.

Members can download the study today!www.comptia.org/members/research/KeyTopics/managedservices.aspx

8Th ANNuAL gLOBAL iNFOrMATiON SECuriTY TrENdSInanincreasinglydigital,interconnectedworld,informationsecurityaffectsmoreorganizationsonanumberoflevels.Astechnology

permeateseveryfunctionalareaofabusinessandadditionalstaffmembersassumetheroleofknowledgeworker,organizationsmust

contendwithnewthreatsandvulnerabilities.

Thisbroad-basedstudyconfirmsanumberofon-goingsecuritychallenges,aswellasprovidesinsightsintonewthreats;alsoknown

aspotentialbusinessopportunitiesforsolutionproviders.

Countriescoveredinthisstudyinclude:Brazil,Canada,China,France,Germany,India,Mexico,SouthAfrica,UnitedKingdomandthe

UnitedStates.

Members can download the study today!Note:the2011updatetothesestudieswillbepublishedQ42011.

www.comptia.org/members/research/KeyTopics/Security.aspx


www.comptia.org

Business Credentials for the iT ChannelA CompTIA business credential demonstrates that a solution provider adheres to industry best practices in a number of IT fields and disciplines. Earning this designation shows existing and potential end-user customers that your business has the dedication, knowledge, and resources to perform quality service.

CompTiA AuThOrizEd SErviCE CENTEr (ASC)ThiscredentialdesignatesbusinessesthathaveacertainpercentageofCompTIA-

certifiedservicetechniciansonstaffintheareasofPCrepair,networkinganddocument

imaging.Asaglobal,vendor-neutralcredential,theCompTIAAuthorizedServiceCenter

designationauthenticatesthatthebusinessemploysknowledgeableandcapableITservice

professionals.Majorhardwareandsoftwarevendors,distributorsandsolutionproviders

acceptCompTIAcertificationsastheindustrystandardinfoundation-level,vendor-neutral

accreditationsforservicetechnicians.

CompTiA CuSTOMEr SErviCE ExCELLENCE prOgrAMThisprogramistheindustrystandardformeasuringandrecognizingqualitycustomer

serviceskills.ThroughCompTIAtraining,ITtechnicianswillimprovetheircustomerservice

techniquesandprovideacompetitiveedgetotheiremployers.Theprogramintegrates

communicationandsupportskillswithtechnicalabilitiesforbothmanagersandtechnicians.

Businessesthathavecompletedthisprogramclaimincreasedcustomersatisfactionand

loyalty,aswellasmoreefficientandeffectiveemployees.Participantsmustcompleteoneof

threetrainingprograms:FieldService,HelpDeskorDiagnosticTroubleshooting.

CompTiA MSp pArTNErS TruSTMArk™ThisbusinesscredentialidentifiesManagedServicesProviderswhohavemadea

commitmenttofollowindustrybestpracticesandadheretothestandardofservice

deliveryexcellence.CompaniesearningtheCompTIAMSPPartnersTrustmark™

demonstrateexpertiseintheareasofoperations,managementandfinance,andservices.

GainingtheMSPPartnersTrustmarkincreasesasolutionprovider’sstandinginthe

industryandmarketplace,whilehelpingthemaddbusinesscompetenciesandimprove

overallproductivity.

Ifyou’reinterestedinthisbusinesscredential,signupfortheCompTIAMSPPartners

Trustmark™PrepCourseatwww.comptia.org/courselocator.

CompTiA SECuriTY TruSTMArk™Thisbusinesscredentialidentifiessolutionproviderswhoconsistentlyfollowsecuritybest

practices.Itisavendor-neutral,business-levelcredentialdesignedtohelpidentifyand

resolveproblemswithsecuritypolicy,processesandplanning.Solutionprovidersearning

theCompTIASecurityTrustmark™increasetheirmarketability,efficiencyandproductivity.

Clientsunderstandthatbusinesseswiththiscredentialfollowindustrybestpracticesin

personnelsecurity,securitytrainingandinfrastructure.

Ifyou’reinterestedinthisbusinesscredential,signupfortheCompTIASecurityTrustmark™

PrepCourseatwww.comptia.org/courselocator.

BuSiNESS CrEdENTiALS

SOLuTiON prOvidErS: CompTIA Members: Memberdiscountsfor

alldesignations

Non-Members:Pricingforalldesignations

Gotowww.comptia.org/ascforpricingand

toapplytoday.


alldesignations


Gotowww.comptia.org/businesscred/

excellenceprogramforpricingandto

applytoday..


alldesignations


Gotowww.comptia.org/businesscred/msp

forpricingandtoapplytoday..

SOLuTiON prOvidErS: CompTIA Members: $199

Non-Members:$349

Gotowww.comptia.org/securitytrustmark

toapplytoday.

vENdOrS ANd diSTriBuTOrSReceivediscountvouchersforyour

partnersandreceiveapromotionaltoolkit

tohelpspreadthewordthroughthe

channel.Formoreinformationcontact

Robert Henry at 630-678-8338 or [email protected].

vENdOrS ANd diSTriBuTOrSReceivediscountvouchersandbundle

pricingforyourpartnersandreceivea

promotionaltoolkittohelpspreadthe

wordthroughthechannel.Formore

informationcontact Robert Henry at 630-678-8338 or [email protected]


www.comptia.org

FOr SOLuTiON prOvidErS

getting the Most Out of CompTiA Education

CompTIA Members: All members receive full access to our portfolio of education and resources. These are available 24/7 through the CompTIA Member Resource Center. Log on today at www.comptia.org/members.

Non-Members: Non-members have access to a limited number of education and resources. To download our FREE offerings or to sign-up for a training session, go to www.comptia.org/education.

here is how to sign-up for workshops and how to download content today:

LivE EduCATiON ChannelTrainingCourses–www.comptia.org/courselocator

QuickStartSessions–www.comptia.org/courselocator

FreeWebinars–www.comptia.org/webinars

EduCATiON guidES FreeFastFacts–www.comptia.org/education

FreeQuickStartGuides–www.comptia.org/education

MeMbers only10-WeekGuides–www.comptia.org/education

FreeWhitePapers–www.comptia.org/education

FreeOn-DemandWebinars–www.comptia.org/webinars

rESEArCh & MArkET iNTELLigENCE MeMbers only2ndAnnualHealthcareITMarket:InsightsandOpportunitiesStudy–www.comptia.org/members

MeMbers onlyUnifiedCommunicationsandCollaborationMarketTrends–www.comptia.org/members

MeMbers onlyCloudComputing:PullingBacktheCurtain–www.comptia.org/members

MeMbers onlyManagedITServices/ManagedPrintServices–www.comptia.org/members

MeMbers only8thAnnualGlobalInformationSecurityTrends–www.comptia.org/members

BuSiNESS CrEdENTiALS Pricingforsolutionprovidersisavailableatwww.comptia.org/businesscred


www.comptia.org

FOr vENdOrS & diSTriBuTOrS

getting the Most Out of CompTiA Education

CompTIA Vendor and Distributor Members have the opportunity to offer our portfolio of channel education and resources to their partners. Whether you deliver a live course or push out resources from our library of downloadable IT business guides, CompTIA will provide you with promotional tools to spread the word!

This is a great way to educate your existing reseller channel, recruit new partners, and build your own education resources while reducing your training expenses. For information on how to receive these member benefits, that are included in your annual dues, contact Blythe Girnus at (630) 678-8356 or [email protected] or visit www.comptia.org/scheduletraining to complete the request form.

Co-BRaNdEd EduCatioN LaNdiNg PagEs-REquEst YouRs todaY!Choosefromourlibraryofpre-packagedlandingpagesthatincludeFreedownloadableeducationguidesfromthehot

topicslistedbelow.Asabenefitofyourcompany’sCompTIAmembership,yourcompanyreceivesalandingpage,lead

captureformandanumberofpromotionaltoolstohelpyouspreadthewordtoyourpartnersandprospects.Request

yourlandingpagetoday!

hOT TOpiC Co-Branded Education Landing pages •CloudComputing

•HealthcareIT

•ITSecurity

•ManagedServices

•ManagedPrintServices

•UnifiedCommunications

LivE EduCatioN—Book YouR tRaiNiNg CouRsEs todaY!ChANNEL TrAiNiNg COurSES CompTIAVendorandDistributorMemberscanofferlivechanneltrainingcoursesandmodules,Freeofcharge,attheirpartnerconferences

andevents.Theseface-to-faceclassesamounttoasmanyaseighthoursofinstructor-lededucationandmaybeusedasafull-daysessionor

facilitatedinseveralshortermodulesdependingonyoureventormeetingschedulerequirements.

COurSE dELivErABLESParticipatingmemberswhooffertheLiveChannelTrainingCourseswillreceivethefollowingatnocost:

•CompTIA-approvedinstructor

•Workshopmaterials

•Promotionaltoolkit

•CompTIAEducationCreditsforyourchannelpartners

•ListingontheCompTIAEducationCourseLocatorandmastercalendarofevents

dELivErY priCiNgCompTIA Members: Free(includedinyourannualmemberdues)TrainingCoursedeliveryisvaluedat$6,000andincludesaCompTIA-approved

instructor(aswellastheirtravelexpensesandworkshopmaterials),participantworkshopmaterialsandcredittracking,andofficialCompTIA

completioncertificates.*

BOOk YOur ChANNEL TrAiNiNg COurSES TOdAYSimplyfilloutanonlinerequestformatwww.comptia.org/scheduletrainingorcontactBlythe Girnus at (630) 678-8356 or [email protected].

*Certificates of Completion are provided to participants upon completion of all modules of a Channel Training topic. For those members unable to offer a complete full-day workshop of all modules, your partners will receive a partial credit and have the opportunity to complete the training at a future date. All courses are offered once or twice a year at CompTIA conferences and/or our headquarters office in the Chicago area.


www.comptia.org

QuiCk STArT SESSiONSCompTIAVendorandDistributorMemberscanofferthese45-60minutepresentations,FREEofcharge,attheirpartnerconferencesandevents.

COurSE dELivErABLESParticipatingmemberswhooffertheQuickStartSessionswillreceivethefollowingatnocost:

•PowerPointpresentation

•CompTIA-approvedinstructor

•QuickStartGuidesforeachsessionattendee

dELivErY priCiNgFreetoCompTIAMembers(includedintheannualmemberdues):IncludesaCompTIA-approvedinstructor(aswellastheirtravelexpenses)andall

coursematerials.

BOOk YOur QuiCk STArT SESSiON TOdAYSimplyfilloutanonlinerequestformatwww.comptia.org/scheduletrainingorcontactBlythe Girnus at (630) 678-8356 or [email protected].

WEBiNArSForinformationonhowtogetinvolvedwithWednesdayWebinarsfromCompTIA,contactBlythe Girnus at (630) 678-8356 or [email protected].


www.comptia.org

SOLUTION PROVIDER

VENDOR / DISTRIBUTOR

ASSOCIATE

EDUCATIONCHANNEL EDUCATION

Unlimited access to CompTIA's portfolio of printed and downloadable education resources √ √ √

FREE registration to CompTIA's Live Channel Training Courses √ √ √

FREE registration to CompTIA's Live Quick Start Sessions √ √ √FREE delivery of CompTIA’s Channel Training Courses (valued at $ 6,000) √FREE delivery of live CompTIA Quick Start Sessions √Co-branded education landing page √Promotional tools to help market Live Channel Training Courses √EVENTS

FREE booth at CompTIA Breakaway ($5,000 value) √Participation at the CompTIA Annual Member Meeting √ √ √Unlimited CompTIA Breakaway registration passes for your staff. √ √Unlimited VIP CompTIA Breakaway Invitations for your channel partners √FREE registrations for the CompTIA webinar series √ √ √RESEARCH

Unlimited access to a minimum of 15 new research studies annually √ √ √Unlimited access to the archive bank of CompTIA Research √ √ √Ability to reference research in business plans, reports, presentations and collateral √ √ √Research topics include: Business and Economics, Channel Intelligence, Cloud/SaaS, Emerging Technologies, Green IT, Healthcare IT, IT Security, IT Workforce, Managed IT Services, and SMB Market Research √ √ √

CERTIFICATIONS & BUSINESS CREDENTIALSCERTIFICATIONS

80% discount on first certification voucher purchase** √

15% discount on additional certification voucher purchases** √ √ √BUSINESS CREDENTIALS

Discounts on CompTIA Authorized Service Center business credential vouchers √ √

Discounts on CompTIA MSP Partners Trustmark™ and CompTIA Security Trustmark™ business credential vouchers √ √ √

ADVOCACYParticipation in CompTIA Advocacy initiatives. Ongoing issues include cybersecurity, green IT, healthcare IT, and economic issues √ √ √Learn how Capitol Hill is affecting your business. Sign up for TechVoice Alerts-www.techvoice.org √ √ √

PHILANTHROPYInvolvement in the philanthropic efforts of CompTIA: Go to www.creatingITfutures.org √ √ √

COMMUNITIESParticipate as a thought leader in CompTIA Communities which include: Cloud/SaaS, Healthcare IT, IT Business Growth Professionals, IT Security, IT Services and Support, Managed IT Services, Managed Print Services, Small Business Owners, UK Channel, and Unified Communications*

√ √ √

Access to the online CompTIA Community Network to connect with like-minded people √ √ √

MEMBER RESOURCESUnlimited access to the CompTIA Member Resource Center at www.comptia.org/members √ √ √Unlimited advertisement in the CompTIA Connect5 newsletter—over 40K subscribers √ √ √Listing in the CompTIA Member Directory on the Member Resource Center √ √ √Live CompTIA Welcome Webinar √ √ √Dedicated Member Services Team √ √ √Discounts on business products and professional services including insurance, office supplies, automation, travel, and more √ √ √Logo listed on CompTIA's Member web page—Coming in 2011 √ √ √* Associate members have no voting rights. ** To purchase your discounted vouchers visit the Member Benefits tab of the online Member Resource Center and click on CompTIA Discounts.

CompTiA Membership Benefits

www.comptia.org

©2011CompTIAProperties,LLC,usedunderlicensebyCompTIAMemberServices,LLC.Allrightsreserved.Allmembershipactivitiesand

offeringstomembersofCompTIA,Inc.areoperatedexclusivelybyCompTIAMemberServices,LLC.CompTIAisaregisteredtrademarkof

CompTIAProperties,LLCintheU.S.andinternationally.Otherbrandsandcompanynamesmentionedhereinmaybetrademarksorservice

marksofCompTIAProperties,LLCoroftheirrespectiveowners.Reproductionordisseminationprohibitedwithoutwrittenconsentof

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Documents

CompTIA Education Catalog