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ITNW 2335 Network Troubleshooting and Support

And INEW 2332 Comprehensive Software Project:

Coding, Testing, and Implementation

Course Syllabus – Fall 2015

Instructor Name: Getachew Haile Tel: 713-718-5294 Office: West Loop by appointment only Email: getachew.haile@hccs.edu

Website: http://learning.hccs.edu/faculty/getachew.haile

Course Reference Number (CRN)

INEW 2332 - 81925 ITNW 2335 - 74367

Course Level: Advanced

Course Description: INEW 2332 Comprehensive Software Project: Coding, Testing, and Implementation: Coding, Testing, and Implementation: A comprehensive application of skills learned in previous

semesters in a simulated workplace. Includes coding, testing, maintenance, and documentation of a complete software and/or hardware solution. This course may be used as a capstone course for a certificate or degree.

ITNW 2335 Network Troubleshooting and Support: Troubleshoot and support networks with emphasis on solving real world problems in a hands-on environment. Topics include troubleshooting and research techniques, available resources, and network management hard/software.

Course Prerequisite(s)

Completion of 75 to 80% of course work within the major and department approval

Course Semester Credit Hours (SCH) (Lecture, Lab)

3 credit hours per week career-related independent study under the supervisor of a professor in the field.

Course Location/Times

West Loop Campus Room: 155 10-12am alternate Saturdays. See bi-weekly schedule below

Total Course Contact Hours: 16 hours with Coop professor and as needed with Course professor

Computer Science Technology Department Houston Community College Department Phone Number: 713-718-6776

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Instructional Materials (Textbook)

No textbook Required.

Instructional Methods (select one)

Face to Face

Type of Instruction (Lecture, Lecture/Lab, COOP,

COOP

Course Length (number of weeks) 16

Course Requirement, Policy, and Course Calendar

Instructor's Requirements

All assignments, homework, and project(s) are required to be submitted in a manner appropriate for college-graduating students. Check your grammar, spelling, etc.

Late work submitted will NOT be accepted and will be recorded as zero. Course Requirements and Expectations:

Each student is required to have HCC email address. Your email correspondence must be written in formal English

The student is required to keep a daily work journal in MS Word.

The daily journals at the end of the week will become your WEEKLY REPORT. Attached file name should be lastname_firstnameWk01.doc. For the second week use lastname_firstnameWk02.doc and so on.

Your weekly report should be attached to email and sent to me on or before Monday of the following week.

Your supervisor/Professor will be contacted to verify your report. Each student is expected to participate in at least three of the following face-to-face and/or webinar workshops/events provided by HCC and IT organizations. Sites to visit:

http://www.intelligentedu.com/blogs/

http://www.lynda.com/member.aspx http://swc2.hccs.edu/gust0101 (HCC workshops – Check for availability)

https://www.microsoft.com/learning/en-us/default.aspx

http://www.w3schools.com/

https://www.coursera.org/course/programming1

Please print seminar registration forms to show you attended. Google for jobs in your field and report your findings. Prepare a resume for the job.

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EGLS3 Evaluation for Greater Learning Student Survey System At Houston Community College, professors believe that thoughtful student feedback is necessary to improve teaching and learning. During a designated time, you will be asked to answer a short online survey of research-based questions related to instruction. The anonymous results of the survey will be made available to your professors and division chairs for continual improvement of instruction. Look for the EGLS3 as part of the Houston Community College Student System online near the end of the term.

Approved Seminars/Workshops

Substitute to Approved Seminars

Student Success Note Taking Time Management Career Awareness Transfer Success Tips

Similar topics at another college, workplace, webinar, etc. OR Topics related to your field of study: Networking, Programming, or PC Support-Help Desk

For each of the above completed seminars/workshops, write a summary report and submit on/or before November 28, 2015. Each student is required to write a-two–page work experience report (Power Point presentation) and present it in class on or before May 5, 2015. You will be expected to speak for five+ minutes about your experience on the same day. Bring your presentation in Flash memory.

Instructor Grading Criteria

Weekly Reports …………………………………………...30% Seminar Attendance……………………………….….…10% Semester Project…………………………………………..40% Presentation, Attendance, participation………..20%

COURSE Time Allocation ITSC-ITSE-ITMT 1380 COOPERATIVE EDUCATION

Classroom with COOP Instructor………………………16 hours during the semester

With Project Professor……………………………………320 hours Total hours……………………………………………………..336

Course Calendar

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TENTATIVE WEEKLY SCHEDULE

ITNW, ITSE 1380 Cooperative Education

Week Date Description

1. 8/29 Course Introduction IN CLASS

2. 9/5 Weekly Report attached to email

3. 9/12

Weekly Report attached to email. Submit a road map to your workplace from

West Loop campus 5601 West Loop South, Houston, Texas 77081 IN CLASS

4. 9/19

Weekly Report attached to email

5. 9/26

Technology trends IN CLASS

Weekly Report attached to email

6. 10/3

Weekly Report attached to email

7. 10/10

Work experience – Discussion – IN CLASS

Weekly Report attached to email

8. 10/17

Weekly Report attached to email

9.

10/24

Work experience – Discussion – IN CLASS

Weekly Report attached to email

March 30 Last day for withdrawal from the course

10. 10/31 Weekly Report attached to email

11. 11/7

Work Experience IN CLASS presentation

Weekly Report attached to email. Job Site Visit WEEK

12. 11/14 Weekly Report attached to email

13. 11/21

Work experience – Discussion – IN CLASS

Weekly Report attached to email

Remind your Professor to evaluate your work and send me your grade

14. 11/28 Thanksgiving Holiday Thursday - Sunday

15. 12/5 Final Exam – Presentation – IN CLASS 4 hours

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Learning Objective, Students Learning Outcome, and

Program Spec

Note: This section of the syllabus provides the general course learning objectives, the expected students learning outcome, the course scope in terms of the department program, and the instrument used to evaluate the course. If you have any question, contact the instructor or the department.

HCC Grading Scale

Grade GPA Points

A = 100- 90 4 points per semester hour

B = 89 - 80: 3 points per semester hour

C = 79 - 70: 2 points per semester hour

D = 69 - 60: 1 points per semester hour

59 and below = F 0 points per semester hour

FX Grade after Withdrawal date is past

0 points per semester hour

IP (In Progress) 0 points per semester hour

W(Withdrawn) 0 points per semester hour

I (Incomplete) 0 points per semester hour

AUD (Audit) 0 points per semester hour

IP (In Progress) is given only in certain developmental courses. The student must re-enroll to receive credit. COM (Completed) is given in non-credit and continuing education courses. To compute grade point average (GPA), divide the total grade points by the total number of semester hours attempted. The grades "IP," "COM" and "I" do not affect GPA.

Course Student Learning Outcomes (SLOs):

ITNW 2335: Utilize research tools to assist in network support; `create or revise documentation of network physical layouts, software installations, licensing, and network operation logs; demonstrate capability to identify and resolve network problems.

INEW 2332 Implement a designed solution for a business problem; apply individual programming skills while working as part of a team; apply troubleshooting and debugging skills; and implement program changes. 1. As outlined in the learning plan, apply the theory, concepts, and skills involving

specialized materials, tools, equipment, procedures, regulations, laws, and 2. Interactions within and among political, economic, environmental, social, and legal

systems associated with the occupation and the business/industry and will 3. Demonstrate legal and ethical behavior, safety practices, interpersonal and teamwork

skills, and appropriate written and verbal communication skills using the terminology of the occupation and the business/industry.

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Learning Objectives

Student Assignments Refer to the course calendar

Student Assessment(s) A. Creative Thinking & Problem Solving Skills 1. Seeks to comprehend and understand issues in their larger context 1 2 3 4 5 NA 2. Breaks down complex tasks/problems into manageable pieces 1 2 3 4 5 NA 3. Brainstorms/develops options and ideas 1 2 3 4 5 NA 4. Respects input and ideas from other sources and people 1 2 3 4 5 NA 5. Demonstrates an analytical capacity 1 2 3 4 5 NA Comments: B. Professional & Career Development Skills 1. Seeks to understand personal strengths and weaknesses 1 2 3 4 5 NA 2. Exhibits self-motivated approach to work 1 2 3 4 5 NA 3. Demonstrates ability to set appropriate priorities/goals 1 2 3 4 5 NA 4. Exhibits professional behavior and attitude 1 2 3 4 5 NA 5. Shows interest in determining career direction 1 2 3 4 5 NA Comments: C. Interpersonal & Teamwork Skills 1. Relates to co-workers effectively 1 2 3 4 5 NA 2. Manages and resolves conflict in an effective manner 1 2 3 4 5 NA 3. Supports and contributes to a team atmosphere 1 2 3 4 5 NA 4. Controls emotions in a manner appropriate for work 1 2 3 4 5 NA 5. Demonstrates assertive but appropriate behavior 1 2 3 4 5 NA Comments: D. Organizational Effectiveness Skills 1. Seeks to understand and support the organization’s mission/goals 1 2 3 4 5 NA 2. Works within the norms and expectations of the organization 1 2 3 4 5 NA 3. Works within appropriate authority and decision-making channels 1 2 3 4 5 NA 4. Demonstrates confidentiality 1 2 3 4 5 NA 5. Interacts effectively and appropriately with supervisor 1 2 3 4 5 NA Comments: E. Basic Work Habits 1. Reports to work as scheduled 1 2 3 4 5 NA 2. Is prompt in showing up to work and meetings 1 2 3 4 5 NA 3. Exhibits a positive and constructive attitude 1 2 3 4 5 NA 4. Dress and appearance are appropriate for this organization 1 2 3 4 5 NA

Program/Discipline Requirements:

Instructors will use standard syllabus that will satisfy CurricuUNET requirements and improve on-going assessment of student-centered learning and teaching.

Academic Discipline/CTE Program Student Learning Outcomes (PSLOs)

1. Develop essential operating systems skills including how to use, setup, configure, troubleshoot and maintain a current microcomputer operating system

2. Use and configure essential office applications and 3. Help other technology users, develop training and maintenance plans and to translate new

technical knowledge so that others can use it 4. Install, configure, and administer Linux/UNIX and other systems. 5. Document work log, write clearly and appropriately in an Information Technology context,

respect user’s data, including backup and security

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SCANS and/or Core Curriculum Competencies: If applicable

Secretary’s Commission on Achieving Necessary Skills (SCANS) C1: Allocates Time The cooperative education experience provides the opportunity to have a real world working experience with an employer, who will expect that the student allocate time appropriately to perform the assigned work. There will be many tasks which the student must rank and prioritize, and learn through on the job experience how to accomplish the assigned work within a reasonable allocation of their time. C3: Allocates Material and Facility Resources Students in a cooperative work setting with an employer will be given assets and materials with which to accomplish their assigned tasks. This real life working experience will force the student to use these resources wisely, making the right use of the hosting company’s facilities and provided resources in order to accomplish the assigned work to the expected performance standard of that company. C4: Allocates Human Resources In a cooperative work setting, the student will often be in a working connection with others, who are full time employees of the host company. The student will at times be allocated to various tasks by others, and the student will find opportunities to allocate their own time to various tasks. Because the time is limited in a cooperative relationship, the best use of that time and human resource is a key decision which the student must make and how to accomplish this is a key lesson which must be learned. C11: Serves Clients/Customers In this course, the student will treat the hosting organization as his or her client, giving that client what is asked. As a working member of that organization in every real sense, the student will simultaneously be treating the customers of that company as his or her own customers. In these two ways the student will gain the most realistic appreciation for the client/customer service concerns of that organization, and feel they are a part of that relationship. F16: Self-Management In a cooperative work setting, the student needs to acquire a “self-starting” attitude towards work.

HCC Policy Statement

Access Student Services

Policies on their Web site:

http://www.hccs.edu/district/students/student-handbook/

http://www.hccs.edu/district/students/disability-services/

Distance Education and/or Continuing Education Policies

Access DE Policies on their Web site:

http://de.hccs.edu/course-resources/

Access CE Policies on their website for non-credit classes

http://www.hccs.edu/continuing-education/students/financialaid/continuing-education/

Competencies: If applicable

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EGLS3 - Evaluation for Greater Learning Student Survey System: At Houston Community College, professors

believe that thoughtful student feedback is necessary to improve teaching and learning. During a designated time, you will be asked to answer a short online survey of research-based questions related to instruction. The anonymous results of the survey will be made available to your professors and Division chairs for continual improvement of instruction. Look for the survey as part of the Houston Community College Student System online near the end of the term

Regular 16 Weeks Fall 2015 Calendar Date Events 8/24/2015 Classes Begin 9/7/2015 Offices Closed- Labor Day Holiday - Monday

9/8/2015 Official Day of Record

9/9/2015 Last Day for 70% refund

9/15/2015 Last Day for 25% refund

10/15/2015 Priority Deadline for Fall Completion of Degrees or Certificates

10/30/2015 Last Day to withdraw

11/25/2015 No Night Classes on Wednesday before Thanksgiving

11/26/2015 4 Days Thanksgiving Holiday

12/6/2015 Instruction Ends

12/7/2015 Final Examinations

12/13/2015 Semester Ends

12/14/2015 Grades Due by- 12:00 Noon

AMERICANS WITH DISABILITIES ACT (ADA) COMPLIANCE Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, etc.) who needs to arrange reasonable accommodations must contact the Disability Support Services Office (DSSO) of the respective College at the beginning of each semester. Faculty is authorized to provide only the accommodation(s) requested by the DSSO. If you have any questions, please contact Disability Counselor at your college

Central: 713.718.6164 & 713.718.2548

Northeast: 713.718.8322

Northwest: 713.718.5422 & 713-718-5408

Southeast: 713.718.77144

Southwest 713.718.7909

District Office: 713/718-7544.

Discrimination Students should be aware that discrimination and/or other harassment based on race, sex, gender identity and gender expression, national origin, religion, age, disability, sexual orientation, color or veteran status is prohibited by HCC Policy G.1 Discrimination and Harassment and D.1.1 Equal Educational Opportunities. Any student who feels they have been discriminated against or harassed on the basis of race, sex, gender identity, gender expression, national origin, religion, age, disability, sexual orientation, color or veteran status including sexual harassment, has the opportunity to seek informal or formal resolution of the matter. All complaints/concerns should be directed to the Office of Institutional Equity, 713 718-8271 or oie@hccs.edu. Additional information may be obtained online. Visit http://www.hccs.edu/district/departments/institutionalequity/

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Complaints involving sexual misconduct to include but not limited to: sexual assault, stalking, dating violence, sexual harassment or domestic violence should be directed to the HCC Title IX Coordinator, Renée Mack at 713 718-8272 or renee.mack@hccs.edu ACADEMIC HONESTY Students are expected to complete all materials (exams & exercises) on their own. This does not prevent the student from seeking assistance from the instructor or other students. Copying/Modifying of assignments or cheating on exams will result in dismissal from this course and the student may be expelled from HCCS. Please refer to the current HCCS Student Handbook, Scholastic Dishonesty and Violations for further information. SEXUAL HARASSMENT It is a violation of HCC policy for an employee, agent, or student of the college to engage in sexual harassment as defined in the Equal Employment Opportunity Commission (EEOC) guidelines. Any student who has a complaint concerning this policy has the opportunity to seek resolution of such a complaint in accordance with procedures set forth in the student handbook. Report any complaints immediately to College Administration or call the institution Equity & Compliance Office 713.718.8271 ATTENDANCE AND WITHDRAWAL POLICIES The State of Texas imposes penalties on students who drop courses excessively. Students are limited to no more than SIX total course withdrawals throughout their educational career at a Texas public college or university. To help students avoid having to drop/withdraw from any class, HCC has instituted an Early Alert process by which your professor will “alert” you and Distance Education (DE) counselors that you might fail a class because of excessive absences and/or poor academic performance. Contact your DE professor regarding your academic performance or a DE counselor to learn about helpful HCC resources (e.g. online tutoring, child care, financial aid, job placement, etc.). In order to withdraw from your DE class, you MUST first contact your DE professor, PRIOR to the withdrawal deadline to receive a “W” on your transcript. After the withdrawal deadline has passed, you will receive the grade that you would have earned. Zeros averaged in for required coursework not submitted will lower your semester average significantly, most likely resulting in a failing grade of an “F”. It is the responsibility of the student to withdraw from the class; however, your professor reserves the right to withdraw you without your request due to excessive absences. If you do not feel comfortable contacting your professor to withdraw, you may contact a DE counselor. However, please do not contact both a DE counselor and your DE professor to request a withdrawal; either one is sufficient. The final withdrawal deadline should be listed in your syllabus (or can be found on the distance education website under the Academic Calendar link in the Current Student area). Classes of other duration (mini-term, flex-entry, 8-weeks, etc.) may have different final withdrawal deadlines. Please review HCC’s online “Academic Calendar by Term” or contact HCC Registrar’s Office at 713.718.8500 to determine mini-term class withdrawal deadlines. If the student is unable to complete the course, official withdrawal is required by the drop date as indicated on the calendar contained in the syllabus. Withdrawing from the course is a formal procedure, which YOU, the student, MUST initiate; the Instructor should not do it.