Compuware Confidential. Do Not Duplicate Deep Transaction Management

Compuware Confidential. Do Not DuplicateCompuware Confidential. Do Not Duplicate

Deep Transaction Management

Compuware Confidential. Do Not Duplicate

Application Evolution Demands A New Generation of APM

1995

IT F

ocu

s

2000 2005 2010+

1st Gen. APM

New Gen. APM

Application-CentricWorld

Network-Centric• Network speed = app

speed

Component-Centric• Component health

monitoring• Infrastructure

availability

Application-Centric• Highly complex• Transaction-centric • User perspective• Lifecycle mgmt.

2nd Gen. APM

Ap

plic

atio

n C

han

ge

Business Demands Increasing

Do More With Less

Complexity Explosion

User Expectations Continue to Rise

Macro Trends Demand A New Approach To APM

More features!Faster delivery!

Faster performance!

Workload

Staff and budget


dynaTrace APM: A New Generation of Business Value

1,800% Traffic Spike

40% Increase In Load

Less Than 1% OverheadJim Houska, Enterprise Architect




5

Crystal Clear Visibility80% Back-Office Performance Improvement30% Faster Check-OutRene NEUBACHER, B2C eBusiness Sr Tech ConsultantCompuware Confidential. Do Not Duplicate



66% Hardware Savings

4x Faster Card Load TimeDavid Snyder, Enterprise Architect




10xPerformance Improvement End To EndKevin Charlton, Dir., Performance



95%Reduced Problem

Determination Time

Jim Nichols, System Architect

Get More From Energy




90%

Faster Business

TransactionsPatrick Progin, CEO





49%Increase In

Revenue Konrad Plankensteiner, CEO

Peter Starzacher, Technology

Director



The dynaTrace Difference - Real Business Impact

Business AwareAuto business transaction mappingReal-time revenue & conversion ratesTrending & reporting

Align IT With BusinessReal-time facts = smarter decisionsAccelerate business, not just ITTransparency

4

Lifecycle By DesignPurpose built for Prod, Test, DevCollaboration system built-inIntegrated with IDEs- Eclipse, VStudio

One System For EveryoneStop issues before production2x Faster time to market10x faster transactions

5

User PerspectiveKnow user experience & behaviorAll devices, all browsers, all clicksExtensible to native mobile apps

More Revenue & LoyaltyAssure optimal performanceUnderstand impact Delight customers & partners

3

Zero ConfigurationSmart Application MonitoringAuto-discovery, auto-adaptive

Auto-diagnostics, Auto-BTs & more

Fastest Time To Value10x the apps in 1/10th the time

Meaningful alerts on abnormalities Lowest TCO available

1dynaTrace Technology Business Impact

All Transaction, 24x7True trace and capture, across tiersLess than 2% overheadDeep visibility, to code-level

Proactive See issues before they impact users10x-100x faster time to resolve Give dev. a production view

2


dynaTrace: How It Works

Synthetics

Web ServerBrowser / Rich-Client Java .NET Other Database

PerformanceWarehouse

PurePathCollector

dynaTraceServer

dynaTraceClient

SessionsStore

ExportedSession

OfflineSession Analysis

Lowest overhead with externalized data processing. No app.-side data processing

Only 24x7 heterogeneousalways-on, distributed, deep, end-to-end trace – for all transactions. No after-the-fact tracing

CPU, RT, Mem., Method arguments / returns, SQLs, Remoting, Msgs., Logs Exceptions, Sync. No statistical guesses

Shared full-depth transaction, context info. – lifecycleNo guesswork

Smart Application Monitoring. Auto., Self-learning. Low maintenance

Real-time transaction analysis, business transaction mapping, alerting. No averages

Globally scalable collector architecture, secure. For cloud, virtual environments

Real user experience, Web 2.0 page actions, clicks paths - all users. Transparent in production

Zero-config. Deploy w/ single file.No config. files

Trace & compare real & synthetic transactions.One system


A Common Language Cross Lifecycle

End-to-End Transaction Execution Path

• Across tiers: browser –servers - database

• Remoting

• Web Services

• External services

• Code-level depth

• Heterogeneous- .NET, Java and more

Contextual Transaction Information

• Method arguments

• SQL bind variables

• Synchronization

• Exceptions

• Logs

+ +

Environmental Data• Memory Dumps

• Thread Dumps

• Monitoring data

• PMI, JMX, CLR

• Win, Unix, DB, VMWare, ETC

=


=

Production ArchitectureTest/QA

DevelopmentBusiness

dynaTrace Session

Synthetics


Visualize All Users’ Experience & Behavior


How are my customers doing?

Don’t wait to hear if they are happy, tolerating or frustrated?

“Instantly visualize your users’ experience.”


DevelopmentBusiness

Synthetics


Capture Revenue, Conversion & More


Conversion rates up or down? Revenue meeting plan?

Why wait till tomorrow or next week?

“View business performance in real-time.”


DevelopmentBusiness

Synthetics


Maps Transaction Flows & Dependencies


Still waiting for problems to happen?

Don’t be reactive, be proactive.

“Have the facts at your fingertips, fully

drillable.”


DevelopmentBusiness

Synthetics


Monitor Cloud, Big Data Environments


Which cloud instances are deployed? Where’s

the issue?

Don’t lose visibility & control.

“Auto-detect clouds, apps. & instances.

Automatically pinpoint issues.”


DevelopmentBusiness

Synthetics


Maintains A Precisely Accurate UML Diagram


How does my app. really work?

Don’t guess.

“Validate architecture, end to end.”


DevelopmentBusiness

Synthetics


Handoff “Facts” to Architects & Development


Production Alert !!!

Failed Test !!!

Don’t gather logs or re-create the issue.

“Just send the PurePath.”


DevelopmentBusiness

Synthetics


ONE APM System: 5 Modern APM Solutions

Application-CentricWorld


dynaTrace: A New Generation of APM Value

Lifecycle

Proactive

Service Level Eng.

Focused Tuning

Business

User Experience

Service Level Mgmt.

Impact Analysis

Transaction Types

Conversions

Deep

Code-Level

Context

Automated

Actionable

Full Coverage

24x7 Transaction Tracing

All Transactions & Users

End-to-end

All Tiers

Transaction-Pure

Open

Painless POCTypically 1-2 DaysWebEx Implementation (1hr)Your Criteria, Processes, BTsYour Data and DashboardsDynaTrace Server NeededNo Developer Cycles Required


Over 500 World-class CustomersFinancial Services eCommerceSaaS & Cloud

OtherISV Government

Telco

Insurance

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Thank You


Do More With Less





Faster performance!

Workload

Staff and budget

Simplify

Automate

Time to Market

Business Transactions

User Experience

Faster Transactions

Lifecycle Efficiency

Consolidate Tools


Do More With Less





Faster performance!

Workload

Staff and budget

Simplify

Automate

Time to Market

Business Transactions

User Experience

Faster Transactions

Lifecycle Efficiency

Consolidate Tools


dynaTrace APM - A New Generation of Business Value

100,000+ users

No overhead

Rahmi TURHAN, Group CIO Office




Simply Amazing: Results In Days!

Julian JOHN, Pre-Paid Operations Manager

Compuware Confidential – Do Not Duplicate


30%

Improvement

In Overall

Application

PerformanceAndrew Turner, Group IT Director





2%Overhead In

ProductionJean-Michel TEXIER – CTO | David BOSSARD – Senior Architect





3xPerformance Test Throughput

Mike DemastrieLucy Monahan

Quality Assurance



80 % Faster Time to Market

Frank NAUMANN, Head of IT




100% Lifecycle VisibilityThomas RENNER, Director Global IT Solutions




System Across The Lifecycle

Eric Nordmann, Project Leader

Production Development

€

1

Test





More Power,

Less Efforts.

Simple!

Dr. Carsten Schinzer




100% Visibility“esure had previously been using CA Wily Introscope for more than five years, but it is a very component-

centric and it did not provide an end-to-end view of the company's

infrastructure.”Darren Edwards, IT Service Manager



Solution Adoption Journey

Phase 1

Loadtest TroubleshootingDev Team Collaboration

Basic Reporting

Production

Pre-production

Phase 3

Build integrationRegression Mgmt.

Advanced SLAsMulti-layer view

Phase 2

Browser TestAutomation

User behaviorBusiness Impact

Phase 4

Business dashboardsConversions

Transaction Optimization

24x7 TroubleshootingDevOps collaboration

Basic reporting

Compuware Confidential. Do Not Duplicate37

Compuware APM Evolution “Our Performance Journey”

Network Performance

Troubleshooting and

Predictive Analysis

SyntheticEnd-user

ExperienceJ2EE and .NET

PerformanceBusiness Service

Management

1993 1995 1999 2004 2009

Server Performance

1998

RealEnd-user

Experience

SaaS InternetEnd-user

Experience

2005 2007

2011

Cross Lifecycle Java and .NETPerformance

PredictiveAnalytics

Documents

Compuware Confidential. Do Not Duplicate Deep Transaction Management