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Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age
Conference Program11-14 FEBRUARY 2019
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
2
CONFERENCE CONVENORProfessor Bruce PrideauxDirector – Centre for Tourism and Regional OpportunitiesSchool of Business & LawCQUniversity AustraliaCairns QLD 4870
CONFERENCE HOSTS
Central Queensland UniversityThe School of Business and Law, CQUniversity is proud to host the 2019 CAUTHE Conference in Cairns.
In recent years CQUniversity has experienced significant growth in student numbers, new courses, new campuses, infrastructure and reputation has seen it emerge as one of Australia’s truly great regional universities.
Originally founded in Rockhampton in 1967 as the Queensland Institute of Technology (QIT) Capricornia, it was granted full University status in 1992 as the University of Central Queensland. The University rebranded to CQUniversity in 2009 and now has more than 30,000 students. It has established itself as one of the largest universities based in regional Australia, with campuses in Adelaide, Brisbane, Bundaberg, Cairns, Emerald, Gladstone, Mackay, Melbourne, Noosa, Perth, Rockhampton, Sydney and Townsville and a network of study hubs and universities centre partnerships throughout mainland Australia.
Delivering more than 300 courses from Certificate to PhD level, CQUniversity’s unique vision for diversity, outreach, engagement, research, learning and teaching, and inclusiveness have led to it being recognised among the world’s top 600 universities by the prestigious Times Higher Education World University Rankings. A strong history of engagement and social innovation has also led to CQUniversity being recognised as Australia’s only Changemaker Campus by global social innovation group Ashoka U.
Centre for Tourism and Regional OpportunityThe Centre for Tourism and Regional Opportunities (CTRO) headed by Professor Bruce Prideaux is a joint partnership between the School of Business and Law and the Office of Indigenous Engagement at Central Queensland University. Research undertaken by the CTRO is applied and multidisciplinary with a specific focus on tourism, resource activity, Indigenous development, service industry innovation and regional development. The Centre draws its members from a wide range of disciplines including tourism, management, marketing, regional economics and indigenous studies. The Centre operates principally from the Cairns and Rockhampton campuses.
CONFERENCE ORGANISING COMMITTEEProfessor Bruce Prideaux (Chair)
Dr Michelle Thompson
Dr Anja Pabel
Dr Elena Konovalov
Dr Kylie Radel
Dr Wendy Hillman
Professor Lee Di Milia
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
3
FULL PROGRAM OVERVIEWMONDAY 11 FEBRUARY: BILL FAULKNER PHD/ECR WORKSHOP8.00am Workshop Registration and Coffee
Venue: Pullman Cairns International, Grand Ballroom Foyer 8.45am – 5.30pm Bill Faulkner Annual PhD/ECR Workshops
Venue: Tully Rooms4.00pm – 6.00pm Registration Venue: Grand Ballroom Foyer6.00pm Networking Function – Venue: Wharf One Café
TUESDAY 12 FEBRUARY: CONFERENCE (DAY 1)8.00am Registration Opens, Welcome Coffee
Venue: Pullman Cairns International, Grand Ballroom Foyer8.45am Welcome and Opening Ceremony
Venue: Grand Ballroom9.30am Keynote Speaker 1 - Ms Pip Close, CEO, Tourism Tropical North Queensland
Creating Emotional Connection through Digital ChannelsVenue: Grand Ballroom
10.30am Morning Tea – Grand Ballroom Foyer, kindly sponsored by Cairns Regional Council11.00am Concurrent Paper Session 1
• Interpretation and education – Room: Tully 1• Critical approaches focusing on culture – Room: Tully 2• Indigenous and cultural tourism I – Room: Tully 3• Pedagogical issues – Room: Bluewater 1• Destination development perspectives – Room: Bluewater 2• Managing risks perceptions and reputation – Room: Rosser
12.00pm Lunch – Grand Ballroom FoyerBook launch – Coral Reef Tourism
1.00pm Concurrent Paper Session 2• Visitor satisfaction in an age of disruption – Room: Tully 1• Contemporary hospitality issues – Room: Tully 2• Entrepreneurial perspectives in tourism – Room: Tully 3• New approaches to educating tomorrow’s tourism managers – Room: Bluewater 1• Special interest tourism I – Room: Bluewater 2
2.00pm Concurrent Paper Session 3• Food marketing and management I – Room: Tully 1• Service and destination recovery – Room: Tully 2• Consumer behaviour in the digital age – Room: Tully 3• The sharing economy – Room: Bluewater 1• Sustainability online – Room: Bluewater 2• Enhancing tourism management I – Room: Rosser
3.30pm Afternoon Tea – Grand Ballroom Foyer4.00pm CAUTHE Annual General Meeting – Grand Ballroom5.30pm CAUTHE Chapter Directors’ Meeting – Grand Ballroom6.00pm Welcome Reception – Pool Deck, Pullman Cairns International
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
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WEDNESDAY 13 FEBRUARY: CONFERENCE (DAY 2)7.15am CAUTHE Chapter Directors’ Breakfast Boardroom 2, 2nd Floor, Pullman International8.00am Registration Opens, Welcome Coffee
Venue: Grand Ballroom Foyer9.00am Keynote Speaker 2 - Professor Dimitrios Buhalis
Smart Tourism and the Revolution on the Emerging Tourism EcosystemVenue: Grand Ballroom
10.00am Morning Tea – Grand Ballroom FoyerSponsored by the Centre for Tourism and Regional Opportunities (CTRO)
10.30am Concurrent Paper Session 4• Hotel workforce issues – Room: Tully 1• Destination aspects of well-being – Room: Tully 2• Early career employability – Room: Tully 3• Special interest tourism II – Room: Bluewater 1• Issues in applied learning – Room: Bluewater 2
11.30am Concurrent Paper Session 5• Digital disruption – Room: Tully 1• Enhancing tourism management II – Room: Tully 2• Popular hallmark events – Room: Tully 3• Management implications of the digital economy – Room: Bluewater 1• Indigenous and cultural tourism II – Room: Bluewater 2
12.30pm Lunch – Grand Ballroom FoyerIdeas Factory Poster Presentations and Voting – 1st Floor, Pullman Cairns International
1.30pm Concurrent Paper Session 6• Chinese tourists’ experiences – Room: Tully 1• Emerging tourism trends – Room: Tully 2• Critical learning and teaching approaches – Room: Tully 3• Contemporary issues in tourism I – Room: Bluewater 1• Tourism development and management in Africa – Room: Bluewater 2• Emotions and psychology in ICT – Room: Rosser
2.30pm Concurrent Paper Session 7• Tourism research directions – Room: Tully 1• Dark tourism – Room: Tully 2• Creative industries – Room: Tully 3• Wining and dining in context – Room: Bluewater 1• Contemporary issues in tourism II – Room: Bluewater 2• Well-being of tourists and communities – Room: Rosser
3.30pm Afternoon Tea – Grand Ballroom Foyer4.00pm Discussion Panel: Chaired by Professor Perry Hobson – Grand Ballroom
Swimming Between the Flags: An Editor’s View on how to Navigate the Increasingly Treacherous Waters of PublishingMeet the Academics (session for regional tourism industry): Professor Dimitrios BuhalisSmart Tourism and Hospitality towards 2030 – Tully Rooms
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
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THURSDAY 14 FEBRUARY: CONFERENCE (DAY 3)
8.00am Registration Opens, Welcome CoffeeVenue: Pullman Cairns International, Grand Ballroom foyer
8.00am Elsevier JHTM Editorial Board MeetingVenue: Boardroom 2, 2nd Floor, Pullman Cairns International
9.00am Keynote Speaker 3 - Professor Regina ScheyvensDesperately Seeking Sustainable Tourism: Possibilities and Challenges in a Disruptive Digital AgeVenue: Grand Ballroom
10.00am Keynote Speaker 4 - Mr Russell BoswellTourism Industry Research Needs in Changing TimesVenue: Grand Ballroom
11.00am Morning Tea – Grand Ballroom Foyer11.30am Concurrent Session 8
• Regional and remote area tourism – Venue: Tully 1• Perspectives of well-being – Venue: Tully 2• Food marketing and management II – Venue: Tully 3• Marie tourism – Venue: Bluewater 1• Events – Venue: Bluewater 2• Perceptions of belonging – Venue: Rosser
1.00pm Lunch – Grand Ballroom Foyer2.00pm CAUTHE Great Debate: Sustainable tourism–well protected but impossible to enjoy
Venue: Grand Ballroom3.30pm Conference Close and Handover
Venue: Grand Ballroom4.00pm Afternoon Tea – Grand Ballroom Foyer6.00pm Conference Gala Dinner ‘Simply Red’ at Tjapukai Dance Theatre
Buses depart Pullman Cairns International from 6pm
5.00pm Special Interest Group Meetings at Pullman Cairns InternationalVenue: Breakout rooms and Grand Ballroom (S2IG)Critical Approaches in tourism and hospitality – Tully 1Event Studies – RosserInformation and Communication Technologies – Bluewater 2Risk Crises and Recovery Management – Tully 3Teaching and Learning – Bluewater 1
6.00pm Free night / Special Interest Group Dinner Meetings
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
6
KEYNOTE SPEAKER PROFILESMs Pip Close is a senior practitioner with over 35 years’ experience in tourism andhospitality businesses. Pip is a Graduate of the Australian Institute of Company Directors, is a past Board member of RDA, current Board member of the Australian Association of Convention Bureaux and is currently CEO of Tourism Tropical North Queensland, the lead Regional Tourism Organisation in Far North Queensland.
Key positions include Chief Executive Officer of Regional Tourism Organisations inFraser Coast and Margaret River Regions, Regional Manager & General Manager of numerous hotels including Global & National brands such as Marriott, Ritz Carlton, Hyatt, Mirvac and Peppers resorts. These roles have enabled a broad management background to develop at a senior level along with an in-depth knowledge of tourism practices and marketing strategies.
The title of Ms Close’s address is “Creating Emotional Connection through Digital Channels”.
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is the Head of Department of Tourism and Hospitality, Director of the eTourism Lab and Deputy Director of theInternational Centre for Tourism and Hospitality Research, at Bournemouth University, United Kingdom. He remains the First Vice President of the International Academy for the Study of Tourism, an Executive Board Member of the United Nations World Tourism Organisation, affiliate Members and the Editor in Chief of Tourism Review. Dimitrios is a Founding Member and past President of theInternational Federation for Information Technologies in Travel and Tourism. Professor Buhalis’ work is referenced widely. His research field infiltrates a numberof disciplines and concerns the adoption of added value innovation for consumers and organisations.
The title of Professor Buhalis’s keynote presentation is “Smart Tourism and the Revolution on the Emerging Tourism Ecosystem”.
Professor Regina Scheyvens is Professor of Development Studies at Massey University and co-director of the Pacific Research and Policy Centre, where she combines a passion for teaching about international development with research on tourism, sustainable development and poverty alleviation. A second, underlying thread examines how research in countries of the global south can be more ethical and empowering. Two sole-authored books have emerged from this research: Tourism for Development: Empowering Communities (Pearson, 2002), and Tourism and Poverty (Routledge, 2011). Regina has published articles on a wide range of themes including backpacker tourism, ecotourism, sustainable tourism and tourism in small island states.She serves on the editorial board of 3 journals and her most recent research examines the Sustainable Development Goals, the concept of ‘inclusive tourism’, and corporate social responsibility in tourism. In addition, Regina is the recipient of a national award for sustained excellence in tertiary teaching and enjoys teaching about topics close to her heart including sustainable development, gender and development, and theories of empowerment for marginalised peoples.
The title of Professor Scheyvens’ keynote address is “Desperately Seeking Sustainable Tourism: Possibilities and Challenges in a Disruptive Digital Age”.’
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
7
Mr Russell Boswell is the current Manager of Savannah Guides and a regional tourism development and marketing professional. He has delivered various regional ecotourism initiatives in Australia, the Pacific and China, created and delivered varied soft adventure and interpretive products, and run the Ecotourism Program at TNQ TAFE College. Russell is also the Manager of Savannah Way Limited, promoting the drive route from Cairns to Broome. Savannah Guides is a not-for-profit organisation delivering professional development for Tour Guides across Australia, including training, field schools and accreditation.
The title of Mr Boswell’s talk is “Tourism Industry Research Needs in Changing Times”.
Professor Perry Hobson, PhD is the Pro Vice-Chancellor for Global Engagement at Sunway University in Malaysia. His academic background is in hospitality/tourism and he holds a Bachelor’s degree from the UK, a Masters from the USA, and completed his PhD in Australia. He has been the Editor-in-Chief of the SSCI indexed Journal of Vacation Marketing for over 20-years, and sits on the Board of Directors of The International Centre of Excellence in Hospitality & Tourism Education (THE-ICE) accreditation body. He has been made a Fellow of CAUTHE, the Council of Australasian Universities for Tourism & Hospitality Education, and an Honorary Fellow of CHME, the Council for Hospitality Management Education, in the UK. He joined Sunway University, which is a not-for-profit Foundation, in 2019.
Professor Hobson will lead an interactive panel titled “Swimming Between the Flags: An Editors View on How to Navigate the Increasingly Treacherous Waters of Publishing”.
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
8
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allr
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CAUT
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SUST
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OF T
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SM, H
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TALI
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Prof
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ism
tre
nds
Crit
ical
lear
ning
and
te
achi
ng a
ppro
ache
sC
onte
mpo
rary
issu
es
in to
uris
m I
Tour
ism
dev
elop
men
t an
d m
anag
emen
t in
Afr
ica
Emot
ions
and
ps
ycho
logy
in IC
T
2.30
to 3
.30
PMC
ON
CU
RR
EN
T P
APE
R S
ESS
ION
7
TO
PIC
Tour
ism
rese
arch
di
rect
ions
Dar
k to
uris
mC
reat
ive
indu
strie
sW
inin
g an
d di
ning
in
cont
ext
Con
tem
pora
ry is
sues
in
tour
ism
IIW
ell-b
eing
of t
ouris
ts
and
com
mun
ities
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
12
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
NS
F
ull p
aper
s [FP
], w
orki
ng p
aper
s [W
P] a
nd a
bstr
acts
onl
y [A
]C
ON
CU
RR
EN
T P
APE
R S
ESS
ION
1–
TU
ESD
AY
12
FEB
RU
AR
Y,1
1:00
AM
TO
12:
00PM
Roo
m:T
ully
1R
oom
:Tul
ly 2
Roo
m:T
ully
3R
oom
:Blu
ewat
er 1
Roo
m:B
luew
ater
2R
oom
:Ros
ser
Inte
rpre
tatio
n an
d ed
ucat
ion
Cri
tical
app
roac
hes
focu
sing
on
cultu
reIn
dige
nous
and
cu
ltura
l tou
rism
IPe
dago
gica
l iss
ues
Des
tinat
ion
deve
lopm
ent
pers
pect
ives
Man
agin
g ri
sk
perc
eptio
ns a
nd
repu
tatio
n C
hair
: Tho
mas
Bau
erC
hair
: Ina
Rei
chen
berg
erC
hair
: Lis
a R
uhan
enC
hair
: C
harl
es A
rcod
iaC
hair
: Sa
lly D
riml
Cha
ir: D
avid
Bei
rman
Vir
tual
Rea
lity,
Gam
es a
nd
Tou
rism
: an
inte
rdis
cipl
inar
y ap
proa
ch
to e
ngag
ing
and
fun
reef
in
terp
reta
tion
[A]
Ale
xand
ra C
oghl
an a
nd
Lew
is C
arte
r
Do
Nat
iona
l Cul
tura
l V
alue
s Diff
er b
y D
estin
atio
n C
hoic
e [A
]B
ob M
cKer
cher
, Vin
cent
Tu
ng a
nd M
icha
el A
hn
The
inte
rpla
y be
twee
n au
then
ticity
and
co
mm
erci
aliz
atio
n in
cu
ltura
l fes
tival
s [W
P]M
ontir
a In
taso
n, W
illem
C
oetz
ee a
nd C
raig
Lee
Hos
pita
lity
Stud
ents
, Aca
dem
ic
Inte
grity
, and
Pra
ctic
al
App
licat
ion
[A]
Tany
a H
arro
wel
l and
Mer
edith
B
eard
mor
e
Tou
rism
scap
es fo
r su
stai
nabl
e de
velo
pmen
t: A
case
st
udy
in D
a N
ang,
V
ietn
am [F
P]Th
i Quy
nh T
rang
N
guye
n, T
amar
a Y
oung
and
Pat
ricia
Jo
hnso
n
The
rel
atio
nshi
p be
twee
n to
uris
m a
nd e
vent
s and
so
cial
coh
esio
n: a
n A
ustr
alia
n ca
se st
udy
[WP]
Joan
ne P
yke
and
Faith
Ong
Exp
lori
ng th
e ed
ucat
ive
Rol
e of
Eco
tour
ism
Gui
des
in V
ietn
am [F
P]H
ai L
ong
Duo
ng, J
oann
a Fo
unta
in, E
mm
a St
ewar
t, St
ephe
n Es
pine
r and
Mic
hael
Sh
one
Push
/pul
l fac
tors
in c
ross
-cu
ltura
l mot
ivat
iona
l st
udie
s: A
con
tent
ana
lysi
s [F
P]D
aria
Sol
date
nko
and
Elis
a B
acke
r
Glo
balis
atio
n an
d C
ultu
ral C
hang
e in
the
Paci
fic Is
land
Cou
ntri
es:
Rol
e of
Tou
rism
[A]
Den
is T
olka
ch a
nd
Step
hen
Prat
t
Em
bedd
ing
Indi
geno
us
know
ledg
e in
to fe
stiv
als a
nd
even
ts’ c
urri
culu
m –
wha
t do
we
know
?[W
P]Tr
inid
ad E
spin
osa
Aba
scal
, Pau
l W
hite
law
, Am
anda
For
d an
d M
elan
ie W
illia
ms
Scop
e an
d L
imits
of
Des
tinat
ion
Des
ign:
T
he C
ase
of th
e M
arga
ret R
iver
R
egio
n, W
este
rn
Aus
tral
ia [A
]C
hris
toff
Pfo
rr,
Mic
hael
Vol
gger
and
H
aral
d Pe
chla
ner
Ris
k id
entif
icat
ion
and
risk
per
cept
ion
of fa
mily
bu
sine
sses
in to
uris
m in
th
e T
irol
[A]
Gun
dula
Glo
wka
and
Ani
ta
Zehr
er
Lou
der
Tha
n W
ords
: The
un
derr
epre
sent
ed v
oice
s an
d pe
rspe
ctiv
es o
f tou
r gu
ides
’ in
tour
ism
res
earc
h [A
]K
arun
Raw
at, N
eil C
arr a
nd
Susa
n H
ouge
Mac
kenz
ie
Bac
k to
Indi
a ag
ain:
M
otiv
atio
nal i
nsig
hts f
rom
th
etr
avel
car
eer
patt
ern
appr
oach
[FP]
Man
isha
Aga
rwal
and
Phi
lip
L. P
earc
e
Inve
stig
atin
g en
viro
nmen
tal
sust
aina
bilit
y ed
ucat
ion
in
unde
rgra
duat
e ho
spita
lity
man
agem
ent c
urri
cula
with
in
New
Sou
th W
ales
,Aus
tral
ia [F
P]Ta
ghre
ed A
ljaffa
l, K
arin
a W
ardl
e,
Pher
oza
Dar
uwal
lah
and
Terr
y Sl
oan
Sust
aina
ble
Tou
rism
in
Cub
a [A
]M
onyq
San
Tro
pez
How
to m
easu
re a
nd h
ow
not t
o m
easu
re r
isk
perc
eptio
ns –
The
eff
ect o
f ite
m w
ordi
ng [A
]K
atha
rina
Wol
ff an
d Sv
ein
Lars
en
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
13
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 2
–T
UE
SDA
Y 1
2FE
BR
UA
RY
,1:0
0PM
TO
12:
00PM
Roo
m:T
ully
1R
oom
:Tul
ly 2
Roo
m:T
ully
3R
oom
:Blu
ewat
er 1
Roo
m:B
luew
ater
2V
isito
r sa
tisfa
ctio
n in
an
age
of
disr
uptio
nC
onte
mpo
rary
hos
pita
lity
issu
esE
ntre
pren
euri
al p
ersp
ectiv
es
in to
uris
mN
ew a
ppro
ache
s to
educ
atin
g to
mor
row
’s to
uris
m
man
ager
s
Spec
ial i
nter
est t
ouri
sm I
Cha
ir: K
irst
en H
olm
esC
hair
: Dav
id S
olne
tC
hair
: Per
ry H
obso
nC
hair
: Pie
rre
Ben
cken
dorf
fC
hair
: Tra
cey
Dic
kson
Tow
ards
cha
lleng
ing
the
use
of
the
NPS
in p
ract
ice
as a
mea
sure
of
vis
itor
satis
fact
ion
[WP]
Clif
ford
Law
renc
e Le
wis
and
Dav
id
Don
nelly
Plea
se D
ON
’T c
hang
e m
y to
wel
: em
ploy
ee su
stai
nabi
lity
actio
ns
in h
otel
s [A
]A
ntje
Mar
tins,
Ric
hard
Rob
inso
n an
d D
avid
Sol
net
The
bes
t of b
oth
wor
lds?
E
xplo
ring
the
busi
ness
and
lif
esty
le g
oals
of d
igita
l en
trep
rene
urs i
n to
uris
t loc
atio
ns
[FP]
Ang
ela
Ban
cilh
on, G
eoff
ey
Cha
pman
, Ste
phan
ie M
acht
and
Ju
lian
Teic
her
Tow
ards
an
AQ
F-ba
sed
tem
plat
e fo
r th
e de
sign
and
de
velo
pmen
t of s
yste
m d
ynam
ics
T&
L si
mul
atio
ns a
nd g
ames
[WP]
G. M
cGra
th, M
adel
ene
McW
ha,
Leon
ie L
ocks
tone
-Bin
ney,
Fai
th
Ong
, Elis
abet
h W
ilson
-Eve
red
and
Paul
Whi
tela
w
Exp
erie
nce
valu
e cr
eatio
n in
to
uris
m: A
syst
emat
ic
quan
titat
ive
liter
atur
e re
view
and
agen
da fo
r fu
ture
res
earc
h [F
P]H
ongb
ing
Zhu,
Noe
l Sco
tt,
Ale
xand
ra C
oghl
an a
nd X
in Ji
n
Rec
once
ptua
lisin
g V
alue
Co-
crea
tion
in T
ouri
sm [A
]Sh
asha
Liu
, Pie
rre
Ben
cken
dorf
f an
d Ju
dith
Mai
r
Co-
cons
truc
tion
of H
otel
R
ecep
tion
Exp
erie
nces
in a
D
evel
opin
g C
ount
ry C
onte
xt
[FP]
Yaa
Maw
ufem
or A
kubi
a, Jo
anna
Fo
unta
in a
nd A
ntho
ny B
rien
Unp
acki
ng th
e ha
bitu
s of
info
rmal
tour
ism
ent
repr
eneu
rs
[A]
Erdi
nçÇ
akm
ak
Dev
elop
ing
a T
ouri
sm L
abou
r B
arom
eter
for
the
Asi
a-Pa
cific
R
egio
n [W
P]Sa
lly D
riml,
Ant
je M
artin
s, Fi
lip
Milo
savl
jevi
c, S
tew
art M
oore
, C
laud
ia M
oren
o Si
lva,
Ric
hard
R
obin
son
and
Dav
id S
olne
t
Perc
eptio
ns o
f Aut
hent
icity
: A
ustr
alia
n lu
xury
spec
ialis
t ac
com
mod
atio
n ex
peri
ence
s[FP
]
Ani
ta M
anfr
eda,
Raj
ka P
resb
ury
and
Scot
t Ric
hard
son
Rob
otic
cus
tom
er se
rvic
e ac
cept
ance
in th
e ho
tel
envi
ronm
ent:
Wha
t are
hot
el
gues
ts’ p
ersp
ectiv
es o
n ro
botic
cu
stom
er se
rvic
e ex
peri
ence
s?[W
P]St
ephe
n R
odw
ell,
Mad
alyn
Sce
rri
and
Just
in B
eilb
y
The
cam
pus h
otel
: Com
mer
cial
ho
spita
lity
spac
e on
a U
K p
ublic
un
iver
sity
and
som
e in
sigh
ts fo
r A
ustr
alia
n un
iver
sitie
s [FP
]B
rian
Hay
Tra
vel P
rofe
ssor
s: A
You
Tub
e C
hann
el a
bout
Tou
rism
E
duca
tion
& R
esea
rch
[A]
Den
is T
olka
ch a
nd S
teph
en P
ratt
Exp
lori
ng to
uris
t act
iviti
es a
cros
s cu
lture
s bas
edon
ven
ue c
heck
-in
data
[WP]
Huy
Qua
n V
u
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
14
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 3
–T
UE
SDA
Y 1
2FE
BR
UA
RY
,2:0
0PM
TO
3:3
0PM
Roo
m:T
ully
1R
oom
:Tul
ly 2
Roo
m:T
ully
3R
oom
:Blu
ewat
er 1
Roo
m:B
luew
ater
2R
oom
:Ros
ser
Food
mar
ketin
g an
d m
anag
emen
t I
Serv
ice
and
dest
inat
ion
reco
very
C
onsu
mer
beh
avio
ur in
th
e di
gita
l age
The
shar
ing
econ
omy
Sust
aina
bilit
y on
line
Enh
anci
ng to
uris
m
man
agem
ent I
Cha
ir:M
iche
lle T
hom
pson
Cha
ir: B
rent
Ritc
hie
Cha
ir: M
aria
nna
Siga
la
Cha
ir: S
ara
Dol
nica
rC
hair
: Alis
on M
orri
son
Cha
ir: D
enis
Tol
kach
The
Util
izat
ion
of E
vent
s in
the
Cre
atio
n of
Pos
itive
D
estin
atio
n Im
ages
for
Reg
iona
l Tou
rism
D
estin
atio
ns –
A C
ase
Stud
y of
the
Seas
ide
Food
Fe
stiv
al, F
rank
s ton
[FP]
Yel
yzav
eta
Ture
nko
and
Paul
Rus
sell
The
influ
ence
of s
ervi
ce
reco
very
stra
tegi
es o
n to
uris
t beh
avio
ur fo
llow
ing
a na
tura
l dis
aste
r [A
]C
silla
Dem
eter
, Gab
rielle
W
alte
rs a
nd Ju
dith
Mai
r
Info
rmat
ion
sour
ces a
nd
cons
umer
beh
avio
urin
tr
avel
: An
inve
stig
atio
n of
de
stin
atio
n ac
tivity
cho
ice
in a
mul
ti-ch
anne
l dig
ital
age
[A]
Rhi
anno
n Ly
nne
Ree
s
The
spill
over
eff
ect o
f ac
com
mod
atio
n sh
arin
g se
rvic
es o
n ne
ighb
ouri
ng
tour
ist a
ttra
ctio
ns [A
]H
aiya
n So
ng, J
inah
Par
k,
Kar
en X
ie a
nd W
ei C
hen
How
hun
ters
fram
e an
d ra
tiona
lise
trop
hy h
untin
g in
dig
ital m
edia
[A]
Muc
ha M
kono
Nea
r an
d fa
r –
part
icip
atio
n of
twee
ps in
to
uris
m d
estin
atio
n bo
ycot
t ca
lls [A
]Is
mai
l Sha
heer
Of c
ours
e, I
can
cook
! I’v
e se
en it
on
telly
?[W
P]D
avid
She
rlock
and
Sco
tt W
right
The
Dev
elop
men
t of a
D
estin
atio
n R
esili
ence
and
T
ouri
sm R
ecov
ery
Stra
tegy
: Tat
hra'
s R
espo
nse
toth
e B
ushf
ires
of
Mar
ch 2
018
[WP]
Dav
id B
eirm
an
Dev
ice
use
in th
e tr
avel
pl
anni
ng st
age:
A c
ultu
ral
pers
pect
ive
[WP]
Leon
ie C
assi
dy a
nd A
nja
Pabe
l
Tal
k an
d in
tera
ctio
n in
the
com
mer
cial
Aus
tral
ian
hom
e: A
mul
tiple
cas
e st
udy
of A
irbn
b ho
st
beha
viou
r[A
]M
adal
yn S
cerr
i and
Raj
ka
Pres
bury
Vol
unte
er g
aze:
Exp
lori
ng
phot
ogra
phs s
hare
d by
vo
lunt
eer
tour
ists
on
Inst
agra
m [A
]Sa
man
tha
Mur
dy a
nd
Kon
stan
tinos
Tom
azos
Will
a so
cial
lice
nce
to
oper
ate
bene
fit to
uris
m?
The
cas
e of
snow
spor
ts
[WP]
Trac
ey D
icks
on
Cas
e St
udy:
Eva
luat
ion
of
ICC
Syd
ney
‘Fee
ding
You
r Pe
rfor
man
ce P
rogr
am’[
A]
Car
mel
Fol
ey, D
ebor
ah
Edw
ards
, Bro
n H
arris
on a
nd
Anj
a H
erge
sell
How
tour
ist p
ower
in so
cial
m
edia
eff
ect t
ouri
sm
mar
ket r
egul
atio
n af
ter
unet
hica
l des
tinat
ion
inci
dent
: An
evid
ence
from
C
hina
[A]
Yix
ue L
iu a
nd Y
anbo
Yao
Mea
suri
ng h
otel
web
site
qu
ality
and
its i
mpa
ct o
n co
nsum
ers’
att
itudi
nal a
nd
beha
viou
ral r
espo
nses
: Afo
rmat
ive
mea
sure
men
t ap
proa
ch [F
P]D
anie
l Leu
ng a
nd R
ob L
aw
Air
bnb
–ba
ne o
r bl
essi
ng?
Key
info
rman
ts’ v
iew
s on
impa
cts o
n co
mm
unity
in
the
Byr
on sh
ire,
Aus
tral
ia
[WP]
Tani
a vo
n de
r Hei
dt, S
abin
e M
usch
ter,
Rod
ney
Cal
dico
tt an
d D
ebor
ah C
he
Onl
ine
popu
lari
ty o
f de
stin
atio
ns in
Aus
tral
ia:
The
Pol
ya U
rn p
roce
ss
mod
el o
f sea
rch
volu
me
in
sear
ch e
ngin
e [F
P]Po
ng L
ung
Lau
and
Tay
T.R
. Koo
A c
lust
er a
ppro
ach
to
sust
aina
bilit
y fo
r sm
all
tour
ism
acc
omm
odat
ions
[A
]Ja
nine
Ash
wel
l and
Naj
meh
H
assa
nli
Gro
win
g ca
nari
um n
ut
agri
-bus
ines
ses i
n V
anua
tu
thro
ugh
loca
l foo
d to
uris
m: A
fiel
d st
udy
[FP]
Mar
ia R
aciti
and
Ror
y M
ulca
hy
Putt
ing
Kai
kōur
a ba
ck o
n th
e m
ap: A
n an
alys
is o
f to
uris
m r
ecov
ery
in th
e af
term
ath
of a
nat
ural
di
sast
er [W
P]Jo
anna
Fou
ntai
n an
d N
icho
las C
rado
ck-H
enry
Cho
osin
g th
e ri
ght g
ift:
Gift
ing
adve
ntur
es o
nlin
e[A
]Sa
rah
Gar
dine
r and
A
lexa
ndra
Bec
Intr
insi
c an
d ex
trin
sic
mot
ives
to e
ngag
ing
in
shar
ing
econ
omy
in
tour
ism
[WP]
Cat
herin
e Pr
entic
e, S
hane
M
athe
ws a
nd Y
ing
Che
n
Bac
kpac
ker
tour
ism
: So
cial
med
ia in
fluen
ces
and
sust
aina
bilit
y as
pect
s[W
P]C
hris
tian
Pers
son,
Joha
nna
Fern
holm
and
Ala
n Po
mer
ing
Asp
ects
of t
he
unsu
stai
nabi
lity
of c
ruis
e to
uris
m [W
P]Sv
ein
Lars
en a
nd K
atha
rina
Wol
ff
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
15
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 4
–W
ED
NE
SDA
Y 1
3FE
BR
UA
RY
,10:
30A
MT
O 1
1:30
AM
Roo
m:T
ully
1R
oom
:Tul
ly 2
Roo
m:T
ully
3R
oom
:Blu
ewat
er 1
Roo
m:B
luew
ater
2
Hot
el w
orkf
orce
issu
esD
estin
atio
n as
pect
s of w
ell-
bein
gE
arly
car
eer
empl
oyab
ility
Spec
ial i
nter
est t
ouri
sm II
Issu
es in
app
lied
lear
ning
Cha
ir: P
aul W
hite
law
Cha
ir: C
hris
tof P
forr
Cha
ir: T
hom
as B
auer
Cha
ir: N
oel S
cott
Cha
ir: E
rica
Wils
onC
once
ptua
lisin
g w
orka
roun
d pr
actic
es in
the
hote
l ind
ustr
y[W
P]
Leo
Yuk
Lun
Kw
ong
Org
aniz
atio
nal s
usta
inab
le
actio
ns in
isla
nd to
uris
m
dest
inat
ions
: An
inst
itutio
nal
logi
cs p
ersp
ectiv
e [A
]
Hie
n N
guye
n, L
aura
Cos
tanz
o an
d M
ine
Kar
atas
-Ozk
an
Ado
ptio
n of
pre
-em
ploy
men
t te
stin
g in
Aus
tral
ia a
nd th
e U
nite
d St
ates
[A]
Swat
hi R
avic
hand
ran,
Kel
ly P
hela
n an
d K
ara
Kirb
y
Tou
rism
mob
ilitie
s res
earc
h in
A
ustr
alia
: New
dir
ectio
ns a
nd
emer
ging
con
cern
s [A
]
Ben
jam
in Ia
quin
to
Eng
agin
g St
uden
ts in
the
Inte
rnsh
ip E
xper
ienc
e: A
C
onve
rsat
ion
[WP]
Elsp
eth
Frew
and
Kar
en S
mith
A M
icro
-Eco
nom
ic O
utlo
ok o
n C
ultu
ral V
alue
s and
Per
ceiv
ed
Org
anis
atio
nal P
erfo
rman
ce in
In
tern
atio
nal H
otel
s in
the
ASE
AN
Reg
ion
[A]
Pete
r Hyd
e an
d A
vina
sh
Shan
kara
nara
yana
n
Doe
s res
iden
t inv
olve
men
t with
to
uris
m m
atte
r? T
he r
ole
of
repe
titiv
e ex
chan
ge a
nd e
mot
ion
on r
esid
ent c
omm
itmen
t tow
ard
tour
ism
per
form
ing
arts
de
velo
pmen
t[W
P]
Dan
ni Z
heng
, Bre
nt R
itchi
e an
d Pi
erre
Ben
cken
dorf
f
Exp
lori
ng in
nova
tive
wor
k m
otiv
atio
n st
rate
gies
from
a
mill
enni
al's
per
spec
tive
[WP]
Jaco
bus V
orst
er, B
ruce
Prid
eaux
an
d Li
nda
Col
ley
Wea
lth, p
ower
, mob
ility
and
co
nsum
ptio
n: a
cri
tical
res
earc
h ag
enda
for
luxu
ry to
uris
m [F
P]
Tiffa
ny L
ow
Inte
grat
ing
stud
ent r
esea
rch
proj
ect w
ith w
ork-
inte
grat
ed
lear
ning
: The
indu
stry
pe
rspe
ctiv
e [W
P]
Iris
Ngu
yen
and
Kel
lie L
umsd
en
Com
mun
ity-b
ased
eco
tour
ism
an
d th
e bl
ue e
cono
my
[WP]
Ann
a Ph
elan
, Lis
a R
uhan
en a
nd
Judi
th M
air
The
impa
ct o
f edu
catio
nal
bran
ding
on
grad
uate
stud
ent
empl
oyab
ility
[WP]
Cris
tina
Rod
rigue
s, A
nush
a A
tchi
amith
and
Jani
ne A
shw
ell
The
impo
rtan
ce o
f str
ateg
ic
inte
nt a
nd st
rate
gic
alig
nmen
t fo
r te
chno
logy
use
in to
uris
m
indu
stry
[FP]
Rag
have
ndra
Kan
kana
dy
Edu
catio
nal t
ouri
sm a
nd th
e N
ew C
olom
bo P
lan:
ena
blin
g pa
ram
edic
clin
ical
pla
cem
ent i
n V
anua
tu [W
P]
And
rew
Hod
getts
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
16
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 5
–W
ED
NE
SDA
Y 1
3FE
BR
UA
RY
,11:
30A
MT
O 1
2:30
PMR
oom
:Tul
ly 1
Roo
m:T
ully
2R
oom
:Tul
ly 3
Roo
m:B
luew
ater
1R
oom
:Blu
ewat
er 2
Dig
ital d
isru
ptio
nE
nhan
cing
tour
ism
m
anag
emen
t II
Popu
lar
hallm
ark
even
tsM
anag
emen
t im
plic
atio
ns o
f th
e di
gita
l eco
nom
y In
dige
nous
and
cul
tura
l to
uris
mII
Cha
ir: R
ob L
awC
hair
: Osw
in M
aure
rC
hair
: Sue
Bee
ton
Cha
ir:
Huy
Qua
n Vu
Cha
ir: B
ruce
Pri
deau
xPr
even
ting
disr
uptio
n in
the
tour
ism
, eve
nts a
nd h
ospi
talit
y in
dust
ry c
ause
d by
mis
lead
ing
or
dece
ptiv
e co
nduc
t via
the
inte
rnet
[FP]
Lanc
e R
undl
e
An
expl
orat
ory
pilo
t stu
dy o
n ai
r pa
ssen
gers
’ per
ceiv
ed b
enef
its o
f av
iatio
n vo
lunt
ary
carb
on
offs
ettin
g pr
ogra
ms [
WP]
Bei
le Z
hang
, Bre
nt R
itchi
e, Ju
dith
M
air a
nd S
ally
Drim
l
Intr
oduc
tion
to P
opul
ar C
ultu
re
Tou
rism
in A
ustr
alia
: the
rol
e of
ev
ents
in d
estin
atio
n pr
omot
ion
[FP]
Val
eriy
a R
adom
skay
a
The
rol
e of
smar
tpho
ne
expe
rien
ce sa
mpl
ing
met
hodo
logy
in c
aptu
ring
to
uris
t’s e
xper
ienc
es [W
P]
Pare
sh P
ant,
Sara
h G
ardi
ner a
nd
Yin
g W
ang
Nor
th Q
ueen
slan
d In
dige
nous
ar
t cen
tres
& c
ultu
ral t
ouri
sm
netw
orks
[WP]
Susa
n C
arso
n an
d Sa
lly B
utle
r
Cro
wdf
undi
ng in
win
e to
uris
m: a
di
srup
tion
or a
new
m
arke
ting/
finan
cing
pra
ctic
e?[A
]
Mar
iann
a Si
gala
Dea
ling
with
inap
prop
riat
e re
crea
tiona
l beh
avio
urs o
f vi
sito
rs a
t lei
sure
farm
s fro
m th
e vi
ew o
f CSR
per
spec
tives
[FP]
Chi
en-W
en Z
oe T
sai
Cus
tom
er p
erce
ived
val
ue in
pe
riod
ic h
allm
ark
even
ts:
Con
cept
ualis
atio
n an
d im
pact
s [F
P]
Lize
tte O
livie
r and
Jam
ie C
arls
on
Dyn
amic
fore
cast
ing
mod
els o
f vi
sito
rs’ t
hem
e pa
rk c
hoic
es v
ia
agen
t-ba
sed
mod
ellin
g [F
P]
Yin
gsha
Zha
ng a
nd X
iang
Li
Dev
elop
ing
a m
odel
for
the
use
of
trad
ition
al c
ultu
ral k
now
ledg
e fo
r to
uris
m p
rodu
ct [W
P]
Joan
n Sc
hmid
er a
nd B
ruce
Pr
idea
ux
Har
dly
disr
uptiv
e! A
irlin
e re
pres
enta
tions
and
Fac
eboo
k [A
]
Jenn
ie S
mal
l and
Can
dice
Har
ris
Tou
rism
and
tran
sien
t co
mm
uniti
es: A
fram
ewor
kfo
r re
silie
nce
asse
ssm
ent [
A]
Dav
id S
imm
ons a
nd Ju
de W
ilson
Ent
repr
eneu
rial
leve
ragi
ng in
lim
inal
Oly
mpi
c sp
ace
[A]
Mik
e D
uign
an, S
imon
Dow
n an
d D
anny
O'B
rien
New
cyb
er la
ws:
A p
laus
ible
di
scus
sion
reg
ardi
ng th
e po
tent
ial i
mpa
ct o
n to
uris
ts in
th
e So
cial
ist R
epub
lic o
f Vie
tnam
[A
]
Paul
Stri
ckla
nd
Com
mod
ifyin
g Y
ushu
Tib
etan
da
nce:
Eco
logi
cal m
igra
nt
perf
orm
ers’
per
spec
tive
[WP]
Xia
ozhe
n Y
e, Jo
anna
Fou
ntai
n an
d M
icha
el M
acka
y
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
17
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 6
-WE
DN
ESD
AY
13
FEB
RU
AR
Y,1
:30P
MTO
2:3
0PM
Roo
m:T
ully
1R
oom
:Tul
ly 2
Roo
m:T
ully
3R
oom
:Blu
ewat
er 1
Roo
m:B
luew
ater
2R
oom
:Ros
ser
Chi
nese
tour
ists
’ ex
peri
ence
s E
mer
ging
tour
ism
tr
ends
Cri
tical
Lea
rnin
g an
d T
each
ing
appr
oach
esC
onte
mpo
rary
issu
es in
to
uris
m I
Tou
rism
dev
elop
men
t an
d m
anag
emen
t in
Afr
ica
Em
otio
ns a
nd
psyc
holo
gy in
ICT
Cha
ir: H
aiya
n So
ngC
hair
: Deb
orah
Edw
ards
Cha
ir: B
en Ia
quin
toC
hair
: Per
ry H
obso
nC
hair
: Car
olin
e W
inte
rC
hair
: Anj
a Pa
bel
Fest
ival
-spe
cific
di
men
sion
ality
of t
he
perc
eptio
ns a
bout
reg
iona
l tr
aditi
onal
fest
ival
s: A
n ex
plor
ator
y st
udy
and
a lo
ngitu
dina
l rep
licat
ion
in
a C
hine
se c
onte
xt [F
P]Su
h-H
ee C
hoi,
Uba
ldin
o C
outo
and
Sha
rif S
ham
s Im
on
Des
tinat
ion
Com
petit
iven
ess:
An
emer
ging
eco
nom
y [W
P]Y
vette
Rei
sing
er a
nd N
oela
M
icha
el
Indi
geni
satio
n of
sc
hola
rshi
p: G
o na
tive
but
don’
t be
naïv
e [A
]C
an-S
eng
Ooi
Mar
ketin
g ‘G
ay-f
rien
dly’
Sp
aces
: Mot
ivat
ions
and
O
utco
mes
for
Smal
l H
ospi
talit
y an
d R
etai
l B
usin
esse
s [A
]O
skar
as V
orob
jova
s-Pi
nta
and
Loui
se G
rimm
er
Reg
iona
l tou
rism
de
velo
pmen
t in
sout
h-ea
ster
n N
iger
ia: i
ssue
s and
ch
alle
nges
[FP]
Afa
mef
una
Eyis
i, D
iane
Lee
an
d K
athr
yn T
rees
Phys
iolo
gica
l and
self-
repo
rt m
easu
rem
ents
of
emot
ions
in to
uris
m [W
P]A
rgha
van
Had
inej
ad, N
oel
Scot
t, A
nna
Kra
lj an
d B
rent
M
oyle
Lan
guag
e, a
bar
rier
to th
e to
uris
t exp
erie
nce
of
Chi
nese
tour
ists
to
Aus
tral
ia?
[FP]
Julia
Bru
nke,
Rut
h R
ents
chle
r and
Insu
n Su
nny
Lee
Stup
id T
ouri
sm [A
]St
ephe
n Pr
att a
nd D
enis
To
lkac
h
Tra
nsfo
rmat
ion,
In
nova
tion
and
Ren
ewal
:ed
ucat
ion
in th
e 21
st
cent
ury
[A]
Alis
on M
orris
on a
nd S
ue
Bee
ton
Ove
rtou
rism
in c
oast
al
com
mun
ities
: Gro
win
g up
in
Byr
on B
ay, A
ustr
alia
[A
]A
nton
ia C
anos
a, E
rica
Wils
on a
nd A
nne
Gra
ham
Bui
lt at
trac
tions
: D
evel
opin
g ta
ngib
le
cultu
ral h
erita
ge r
esou
rces
fo
r to
uris
m d
evel
opm
ent i
n Su
kur
Kin
gdom
, Nig
eria
[F
P]Em
eka
Oko
nkw
o
Los
ing
touc
h:
Unc
omfo
rtab
le e
ncou
nter
sw
ith to
uris
m te
chno
logy
[F
P]H
era
Okt
adia
na a
nd P
hilip
Pe
arce
Com
e w
alk
with
me:
E
xplo
ring
land
scap
e pe
rcep
tions
of C
hine
se
visi
tors
atU
luru
Kat
a-T
juta
Nat
iona
l Par
k [A
]Is
abel
la Q
ing
Ye,
Kar
en
Hug
hes,
Gab
by W
alte
rs a
nd
Muc
ha M
kono
A d
iffer
ent k
ind
of e
scap
e?
The
pro
mot
ion
of e
scap
e ro
oms w
ithin
the
urba
n to
uris
m in
dust
ry [A
]G
eoff
Cha
pman
and
St
epha
nie
Mac
ht
Fash
ion
as a
mea
ns o
f m
anag
ing
over
tour
ism
[W
P]C
liffo
rd L
ewis
and
Cel
este
R
osse
tto
Do
emot
ions
dri
ve g
uest
s’
satis
fact
ion
with
hot
el
stay
? R
evis
iting
cog
nitiv
e di
sson
ance
theo
ry b
y te
xt
min
ing
onlin
e ho
tel r
evie
ws
[FP]
Anj
ali C
hhet
ri, A
chin
i A
dika
rib, S
u N
guye
n an
d D
amm
inda
Ala
hako
ond
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
18
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 7
–W
ED
NE
SDA
Y 1
3FE
BR
UA
RY
,2:3
0PM
TO 3
:30P
MR
oom
:Tul
ly 1
Roo
m:T
ully
2R
oom
:Tul
ly 3
Roo
m:B
luew
ater
1R
oom
:Blu
ewat
er 2
Roo
m:R
osse
rT
ouri
sm r
esea
rch
dire
ctio
nsD
ark
tour
ism
C
reat
ive
indu
stri
esW
inin
g an
d di
ning
in
cont
ext
Con
tem
pora
ry is
sues
in
tour
ism
IIW
ell-b
eing
of t
ouri
sts
and
com
mun
ities
Cha
ir: B
rian
Hay
Cha
ir: N
oel S
cott
Cha
ir: J
udith
Mai
r C
hair
: Car
mel
Fol
eyC
hair
: Yve
tte R
eisi
nger
Cha
ir: D
avid
Sim
mon
sL
earn
ing
from
the
Past
: A
retr
ospe
ctiv
e an
alys
is o
f th
e co
nflic
t bet
wee
n so
ns o
f se
cond
hom
e ow
ners
and
lo
cal y
outh
. The
cas
e of
V
all d
e L
ord
[A]
Jord
i Dat
zira
-Mas
ip a
nd S
ue
Bee
ton
Exp
erie
ncin
g ba
ttle
field
s:
Tyn
e C
ot in
thre
e w
ords
[W
P]C
arol
ine
Win
ter
Dev
elop
ing
digi
tal a
pps t
o co
-cre
ate
tour
ist’
s ex
peri
ence
: Inc
reas
ing
cust
omer
exp
erie
nce
in
Lis
bon
Met
ropo
litan
Are
a [W
P]N
uno
Gus
tavo
, Ped
ro
Trin
dade
, Gra
ça Jo
aqui
m
and
Raq
uel M
orei
ra
Japa
nese
res
taur
ants
to
uris
m r
esou
rces
abr
oad:
a
focu
s on
the
curr
ent
stat
us o
f Jap
anes
e R
esta
uran
ts in
Ital
y [W
P]M
ihw
a Le
e
Exp
erie
nces
of g
roup
to
uris
ts a
nd to
ur le
ader
s w
ithve
iling
in M
uslim
de
stin
atio
ns [W
P]D
aria
Tik
hono
va, G
aret
h B
utle
r and
San
gkyu
n K
im
Inco
min
g in
tern
atio
nal
tour
ists
and
wel
l-bei
ng:
empi
rica
l ana
lysi
s and
in
terp
reta
tion
[FP]
Oks
ana
Toka
rchu
k, R
ober
to
Gab
riele
and
Osw
in M
aure
r
Dis
empo
wer
ed: A
cri
tical
co
rpor
atis
t his
tory
of
wom
en in
the
post
-war
N
ew Z
eala
nd h
otel
w
orke
rs u
nion
[WP]
Dav
id W
illia
mso
n, C
andi
ce
Har
ris a
nd T
racy
Har
kiso
n
A r
esea
rche
r’s l
ived
ex
peri
ence
. A c
ase
stud
y of
da
rk si
tes i
n U
SA [A
]Ef
fie L
agos
Fana
tic B
east
s and
Whe
re
to F
ind
The
m -
Fand
om
Com
mun
ity B
uild
ing
in
Tou
rism
Spa
ces [
FP]
Ina
Rei
chen
berg
er a
nd
Kar
en A
Sm
ith
Perc
eptio
ns o
f mill
enni
als
on st
reet
food
in H
ong
Kon
g [W
P]Ti
ngzh
en C
hen
and
Der
rick
Lee
Exp
lori
ng d
omes
tic
trav
elle
rs’ p
erce
ptio
ns o
f T
rang
An
Lan
dsca
pe
Com
plex
, Vie
tnam
[WP]
And
rew
Le
and
Huo
ng T
. B
ui
Exp
lori
ng th
e ro
le o
f ge
nder
in tr
ansf
orm
ativ
e tr
avel
exp
erie
nces
for
youn
g tr
avel
lers
thro
ugh
duoe
thno
grap
hy [A
]Je
ssic
a M
ei P
ung,
Cat
hery
n K
hoo-
Latti
mor
e, G
iaco
mo
Del
Chi
appa
and
Rya
n Y
ung
The
fogg
y le
ns o
f hot
el
hist
ory
[WP]
Paul
Wee
ks
Cul
inar
y ex
peri
ence
s and
th
eir
spat
ial s
ettin
gs in
to
uris
m a
nd h
ospi
talit
y [A
]Ju
lia N
ina
Alb
rech
t
Ass
essi
ng T
ouri
st
Ster
eoty
pes:
Impl
icit
and
Exp
licit
App
roac
h [F
P]Se
rene
Tse
and
Vin
cent
Tu
ng
Do
stat
e le
vel o
rgan
isat
ions
(S
LO
s) c
reat
e po
sitiv
e sp
ort c
omm
uniti
es in
re
mot
e ar
eas?
A c
ase
revi
ew o
fope
ratio
nsin
ru
ral Q
ueen
slan
d [W
P]O
livie
r Ore
n an
d Sh
ane
Pegg
CAUT
HE
SUST
AIN
ABIL
ITY
OF T
OURI
SM, H
OSPI
TALI
TY &
EVE
NTS
IN A
DIS
RUPT
IVE
DIGI
TAL
AGE
19
CO
NC
UR
RE
NT
PA
PER
SE
SSIO
N 8
–T
HU
RSD
AY
14
FEB
RU
AR
Y,1
1:30
AM
TO 1
:00P
MR
oom
:Tul
ly 1
Roo
m:T
ully
2R
oom
:Tul
ly 3
Roo
m:B
luew
ater
1R
oom
:Blu
ewat
er 2
Roo
m:R
osse
rR
egio
nal a
nd r
emot
e ar
ea
tour
ismPe
rspe
ctiv
es o
f wel
l-bei
ng
Food
mar
ketin
g an
d m
anag
emen
t II
Mar
ine
tour
ism
Eve
nts
Perc
eptio
ns o
f bel
ongi
ng
Cha
ir: G
abby
Wal
ters
Cha
ir: S
arah
Gar
dine
rC
hair:
Tho
mas
Bau
erC
hair:
Anj
a Pa
bel
Cha
ir: K
aren
Sm
ithC
hair:
Phi
lip P
earc
eT
ouri
sm a
nd ju
mps
rac
ing
even
ts: A
ris
ky
rela
tions
hip?
[WP]
Car
olin
e W
inte
r and
Els
peth
Fr
ew
RU
OK
Che
f? W
hat e
lse
is
‘coo
king
’ in
the
kitc
hen?
[A
]R
icha
rd R
obin
son,
Leo
nie
Lock
ston
e-B
inne
y, P
aul
Whi
tela
w a
nd M
ark
Agi
us
The
Mor
ning
ton
Peni
nsul
a B
rand
: Doe
s it r
eson
ate
with
tour
ists
? [A
]A
nn M
itsis
, Saa
lem
Sa
dequ
e, M
iche
lle
Thom
pson
and
Bru
ce
Prid
eaux
Stak
ehol
ders
’ per
spec
tives
of
fact
ors i
mpa
ctin
g lo
ng–t
erm
su
stai
nabi
lity
of th
e re
crea
tiona
l scu
ba d
ivin
g to
uris
m se
ctor
in C
airn
s A
ustr
alia
[FP]
Terr
ence
Cum
min
s, A
nja
Pabe
l an
d B
ruce
Prid
eaux
Iden
tifyi
ng c
ampe
r “s
hade
s of g
reen
” se
gmen
ts a
t an
envi
ronm
enta
l fes
tival
[A
]M
aria
Rac
iti, D
avid
G
ratio
n an
d D
avid
W
eave
r
Let
me
tell
you
a qu
ick
stor
y; c
onne
ctin
g m
unda
ne
auth
entic
ity a
nd
know
ledg
e em
otio
ns [F
P]Ph
ilip
Pear
ce a
nd S
amira
Za
re
Vis
itor
loya
lty a
nd n
atur
e-ba
sed
tour
ism
exp
erie
nces
: T
he c
ase
of Q
ueen
slan
d po
pula
r pa
rks [
WP]
Ray
mon
d R
aste
gar
#Met
oo in
the
larg
est
gam
ing
hub
in th
e w
orld
[F
P]Fe
rnan
do L
oure
nço,
Yen
N
ee N
g, C
hing
Chi
Lam
and
W
eng
Si L
ei
Lev
erag
ing
loca
l foo
d fo
r re
gion
al to
uris
m
deve
lopm
ent:
O
ppor
tuni
ties a
nd
chal
leng
es [W
P]Jo
anna
Fou
ntai
n, N
icho
las
Cra
dock
-Hen
ry a
nd M
icha
el
Mac
kay
Res
earc
hing
old
er w
omen
w
ho sc
uba
dive
: Kee
n to
go,
ab
ove
and
belo
w [W
P]Sa
lly G
rego
ry
Why
are
ther
e no
kid
s'
club
s at C
AU
TH
E
conf
eren
ces?
[WP]
Bria
n H
ay
Rei
mag
inin
g se
lves
, lim
inal
to
uris
m sp
aces
as s
ites f
or
lifes
tyle
mig
ratio
n. A
n ex
plor
atio
n of
the
refle
xive
na
rrat
ives
of t
ouri
sm
busi
ness
ow
ners
in N
isek
o,
Japa
n [W
P]K
im N
elso
n, R
osem
ary
Bla
ck, L
aris
sa B
ambe
rry
and
Ang
ela.
T R
agus
aT
he im
port
ance
of
stor
ytel
ling
in a
reg
iona
l dr
ive
tour
ism
con
text
: A
com
pari
son
of tw
o sm
all
Sout
h A
ustr
alia
n co
untr
y to
wn
[WP]
Bru
ce P
ridea
ux, M
iche
lle
Thom
pson
and
Hei
di H
odge
Tra
ckin
g T
ouri
st S
patia
l-T
empo
ral B
ehav
iour
usi
ng
Bik
e Sh
are
and
Big
Dat
a [A
]R
icha
rd B
unin
g an
d V
ijay
Lulla
“Eat
that
last
pie
ce o
f cak
e,
Fred
die!
” –
Red
ucin
g pl
ate
was
te a
mon
g fa
mili
es [A
]Sa
ra D
olni
car,
Emil
Juva
n,
Bet
tina
Grü
n an
d G
race
O
'Con
nor
Gre
at B
arri
er R
eef
Indi
geno
us T
ouri
sm:
Indi
geno
us In
visi
bilit
y in
R
egio
nal T
ouri
smO
rgan
isat
ion
Des
tinat
ion
Tou
rism
Pla
ns [W
P]A
dria
n M
arrie
and
Bru
ce
Prid
eaux
The
med
iatin
g ro
le o
f se
rvic
e ex
peri
ence
in th
e re
latio
nshi
p be
twee
n re
ligio
us se
rvic
esca
pe
and
inte
ntio
n to
rev
isit
[A]
Gha
da A
lhot
hali,
Isla
m
Elga
mm
al a
nd F
elix
M
avon
do
The
hos
pita
blen
ess o
f kn
ittin
g [W
P]Tr
acy
Har
kiso
n
A sy
stem
atic
qua
ntita
tive
liter
atur
e re
view
of r
ail
trai
ls r
esea
rch
[A]
Kay
Dim
moc
k, M
atth
ew
Lam
ont,
Pasc
al S
cher
rer a
nd
Jo M
acke
llar
New
con
nect
ions
from
be
ing
disc
onne
cted
; dig
ital
free
tour
ism
and
re
war
ding
exp
erie
nces
[F
P]Ji
ng L
i, Ph
ilip
L. P
earc
e an
d Ti
ngzh
en C
hen
Inte
grat
ing
loca
l cui
sine
in
to M
alay
sian
gov
ernm
ent
dest
inat
ion
mar
ketin
g st
rate
gies
[WP]
Deb
orah
Che
and
Moh
d H
airi
Jalis
Eve
nt le
vera
ging
pr
actic
es o
f Sou
th
Aus
tral
ian
tour
ism
and
ho
spita
lity
busi
ness
es
[WP]
In
sun
Sunn
y Le
e,
Song
shan
Sam
Hua
ng a
nd
Dan
iel P
adov
an
Cou
nter
urba
nise
rs’ r
ural
pe
rcep
tions
and
pla
ce
iden
tity
[A]
Nin
g C
hris
Che
n, G
ary
Bos
wor
th a
nd Ja
ne D
evill
e
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
20
IDEAS FACTORY – POSTER SESSION AND VOTING
IDEAS FACTORY – POSTER SESSION AND VOTINGWEDNESDAY 13 FEBRUARY, 2:30PM TO 3:30PMVenue: 1st Floor, Pullman Cairns InternationalChair: Thomas Bauer
Exploring the implementation of events within the Adelaide Hills wine tourism life-cycle [A]Eliza Kitchen
Easier said than done: Strategic planning for tourism-led regeneration in small town New Zealand [WP]Michael Mackay, Harvey Perkins, Deborah Levy, Raewyn Hills, Malcolm Campbell and Laura Dance
Developing students’ capabilities in the digital age [A]Janine Ashwell and Hillaria Juliana
Comparing Chinese and American tourists’ spatial-temporal behaviour by GPS tracking in Osaka [WP]Kaede Sano, Hiroki Sano and Tatsuo Oi
Managing social media presence or employability: an initial investigation [A]Zelko Livaic, Mandi Baker and Lacey Hodgert
Activity uniqueness development for creative tourism: Tourist perspective: Chiang Mai, Thailand case study[FP]Suwaree Ann Ashton, Vongvipha Thosuwonchinda and Suppacha Phetsome
The uses and abuses of Grounded Theory: Discovery of method and theory [A]Wendy Hillman and Kylie Radel
Contemporary dining experiences: An evaluation using the experience economy [WP]Clare Lade
A study on the ideal form of tourism education at elementary schools: The case of Wakayama Prefecture, Japan [A]Saeka Mori
Constraints and challenges of event tourism development in Abia State, Nigeria [FP]Nneoma Grace Ololo, Peter Dieke and Pamela Eze-Uzomaka
Social media in travel planning process: A proposed research strategy into investigating differences by types of visitors [A]Elena Konovalov
Assessment challenges in vocational education: The role of judgement [A]Rajiv Gulshan
Re-conceptualising the memorable wine tourism experience: A conceptual model and implications for wineries [WP]Ester Napolitano, Aise Kim and Giacomo Del Chiappa
The awakening of the ‘Other’: The ‘growing’ voice of the subaltern tourism research bricoleur [FP]John Amoo-Bediako
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
21
SPONSORS
GOLD
CENTRE FOR TOURISM AND REGIONAL OPPORTUNITIES
SILVER
CORPORATE
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
22
CONFERENCE VENUESCAUTHE 2019 is being hosted in Cairns, with the majority of the conference program delivered at the Pullman Cairns International. Social venues include Wharf ONE, located on Trinity Wharf, Wharf Street, Cairns CBD and Three Wolves located on 32 Abbott Street, Cairns CBD. The annual Gala Dinner will be held at Cairns’ very own Tjapukai Dance Theatre located approximately 20 minutes north of Cairns CBD. Coach transport will be provided from Pullman Cairns International departing from 6PM.
SOCIAL EVENT VENUES
Networking function Monday 11 February 2019 from 6.00 PMWharf One Café, Trinity Wharf, Cairns CBD
Welcome Reception Tuesday 12 February 2019, from 6.00 PMPool Deck, Pullman Cairns International
Gala Dinner
Conference meeting spot
Thursday 14 February from 6.00 PM‘Simply Red’ at Tjapukai Dance Theatre
Buses depart Pullman Cairns International at 6.00PM
3 Wolves, located at 33 Abbott Street, Cairns, just down the laneway. Discount vouchers for this venue are included in your conference satchel.
Wharf ONE CAFE
CAUTHE SUSTAINABILITY OF TOURISM, HOSPITALITY & EVENTS IN A DISRUPTIVE DIGITAL AGE
23
Thank you for your participation in CAUTHE 2019
HEALTH AND SAFETYConference Emergency Evacuation Point In the event of an emergency at the conference venue, exits are located in front of the Piccolo Italian Restaurant on Abbott Street (Emergency Assembly Area 1) and in front of the Corporate Tower on Lake Street (Emergency Assembly Area 2). Do not use the lifts in the event of an emergency, please use the fire stairs provided. First Aid and Emergency Procedures If you need assistance with minor injuries, please contact the registration desk or hotel reception. The hotel has a number of staff who are trained as first aid officers. The hotel maintains 24 hour surveillance and the reception is staffed 24 hours.
Lanyards Conference delegates are requested to wear their conference lanyards when attending conference events. The lanyard is your ticket for entry. Venue Security Security is present at the hotel 24 hours a day, should you need their assistance please call reception. Water Water stations will be available for delegates. Weather February falls in the wet season, but there may be hot and sunny days, so remember to bring an umbrella and to apply sunscreen if outside.
WI-FI
Complementary WIFI is available at the Pullman Cairns International for conference delegates.
Username: Pullman Cairns Public
Password: CAUTHE19
SOCIAL MEDIA
Please use hashtag #CAUTHE2019 if you want to share material on social media platforms.
You can also share on CAUTHE's Facebook page:
CAUTHE - Council for Australasian Tourism and Hospitality Education
@cauthe.org
Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age
Conference Program11-14 FEBRUARY 2019
