Conference Program Book

ExtraordinaryExtraordinary

ActionSActionS SululttSSReReS

ConferenCe Program

2011 national Training and achievement Conference

Hilton Bonnet Creek Hotelmay 23-25, 2011

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n I S H n aT I o n a L T r a I n I n g a n D a C H I e V e m e n T C o n f e r e n C e o r L a n D o 2 0 1 1 3w w w . n I S H . o r g / C o n f e r e n C e

welcome to orlando and the nISH national Training & achievement Conference.

On behalf of everyone at NISH, welcome to the 2011 conference! We are especially pleased to welcome members of Workability International who, for the first time, are holding their conference in conjunction with the NISH conference.

Members of the AbilityOne family have grown to expect an exceptional conference experience. This year will be no different. From the opening session through the awards banquet, you will have the opportunity for networking with your colleagues and to choose among sixty training sessions. What an incredible time to learn and share.

Orlando is the perfect place and 2011 is the perfect time to introduce this year’s conference theme, Extraordinary Actions, Extraordinary Results. Everyone attending the conference has a shared interest in employing people with disabilities. This is our common bond. With millions of people with disabilities in the U.S. without jobs, we have a great challenge before us. With that challenge and opportunity in mind, NISH is in the first year of a five year strategic plan that has as its first goal – doubling the number of jobs for people with disabilities. Extraordinary actions will indeed be required if we are to achieve these extraordinary results.

This conference is a time for everyone in the AbilityOne Program – the Federal government, community rehabilitation programs, the Committee for Purchase,

NISH and other partners and friends – to learn from each other and address how we can achieve extraordinary results for those we serve.

In closing we would like to thank this year’s conference host, Goodwill Industries of Central Florida, for their outstanding conference support. And speaking of support, the NISH team is here to assist you in any way we can to make this conference both enjoyable and productive. So please call on us if we can be of assistance. It’s good to have you with us. We hope you have an extraordinary experience here in Orlando!

Bob ChamberlinPresident and CEONISH

gregory BenderChairman of the BoardNISH

WelcomeWelcome

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workability Internationalwelcome Letter

Extraordinary Actions, Extraordinary Results are witnessed each and every day in those organizations which exist primarily to provide employment opportunities for people with disability the world over.

Workability International members, not unlike AbilityOne producing organizations, achieve extraordinary things. Whether it is through the Rehab Groups’ International Disability Employment Fund which created over 400 sustainable jobs for people with disability in Nepal, India, Panama and Mauritius; the support given to Workability Asia in representations to the International Labor Office (ILO) addressing Japan’s violation of ILO Convention 159; assisting National Disability Services (NDS) in Australia to get the Federal Government as well as every state government to implement a Procurement Program; or participating in the development of the UN Convention—the role of Non-governmental Organizations (NGOs) from across the world working together under the banner of Workability International truly does change the lives of people with disability. Extraordinary Actions, Extraordinary Results!

But we have just scratched the surface of our potential.

Partnering with NISH and their National Conference provides the Workability International World Conference with its biggest platform ever to give more NGO’s the opportunity to share their wisdom with each other, to learn from each other and to look outwards and see what can be achieved.

Workability International is ready for its next big step forward and it is appropriate that discussions and planning in this regard should occur in the USA.

The last two international meetings of Workability International held in the US were in Washington DC in 2007 and prior to that in San Diego in 2002. Both of these meetings were at a time when Workability International needed to take a stand on issues of concern to NGO’s across the world.

This year we welcome NGO’s from all employment models and we celebrate the expansion of the “open employment” model throughout the world. People with disability must be given employment opportunities in all types of work settings. Dignity through employment is a common bond that draws us together. NISH is at the forefront in helping its producing organizations to empower people with disability and provide opportunity, options and choice.

I welcome all of the Workability International Delegates from many countries and encourage you to meet with and share your experiences with the more than 1000 other delegates who, from my experience, love to share and to learn.

Let’s together make Orlando the place for Extraordinary Actions to deliver Extraordinary Results in the evolution of Workability International and AbilityOne to the benefit of people with a disability all over the world.

Patrick maherPresidentWorkability International Board of Directors

Letter from The governor


KeynoTeSPeaKerS

Dean Kamen is an inventor, an entrepreneur and a tireless advocate for science and technology. His roles as inventor and advocate are intertwined — his own passion for technology and its practical uses has driven his personal determination to spread the word about technology’s virtues and by so doing to change the culture of the United States.

As an inventor, he holds more than 440 U.S. and foreign patents, many of them for innovative medical devices that have expanded the frontiers of health care worldwide. While still a college undergraduate, he invented the first wearable infusion pump, which rapidly gained acceptance from such diverse medical specialties as chemotherapy, neonatology and endocrinology. In 1976 he founded his first medical device company, AutoSyringe, Inc., to manufacture and market the pumps. At age 30, he sold that company to Baxter International Corporation. By then, he had

added a number of other infusion devices, including the first insulin pump for diabetics. Following the sale of AutoSyringe, Inc., he founded DEKA Research & Development Corporation to develop internally generated inventions as well as to provide R&D for major corporate clients.

In the year 2000, Dean was awarded the National Medal of Technology. Presented by President Clinton, this award was in recognition for inventions that have advanced medical care worldwide, and for innovative and imaginative leadership in awakening America to the excitement of science and technology. He was also awarded the Lemelson-MIT Prize in 2002, and was inducted into the National Inventors Hall of Fame in May 2005.

In addition to DEKA, one of Dean's proudest accomplishments is founding FIRST (For Inspiration and Recognition of Science and Technology), an organization dedicated to motivating the next generation to understand, use and enjoy science and technology.

Dan Clark is CEO of a multi-million dollar corporation, an internationally recognized Speaker, Songwriter/ Recording Artist and a New York Times Best Selling Author. He serves on the International Board of Governors of Operation Smile and on the National Advisory Board for OK Kids Charities.

In the last 25 years, Mr. Clark has spoken to more than 4,000 audiences, to over 3½ million people, in all 50 states and 35 countries. “Achievers North America” and “Achievers Europe” named him one of the “Top Ten Speakers in the World.” In 2005, he was inducted into the National Speakers Association Hall of Fame!

Dan Clark is the primary contributing author to the Chicken Soup for the Soul series and author of twenty of his own best selling books, including the life changing business management book, Best or Right. His story Puppies for Sale was made into a film at Paramount Studios starring the late Jack Lemmon. As a master storyteller, he has been published in more than 30 million books in 30 languages worldwide!

Dan Clark’s inspiring life includes fighting his way back from a paralyzing injury that cut short his football career, flying in fighter jets twice the speed of sound, carrying the Olympic Torch in the 2002 Winter Games, and speaking for Fortune 500 companies, NASA, Super Bowl champions, Mayo Clinic, the United Nations and to our combat troops in Iraq and Afghanistan.

general Information ................................................................................................................................. 8 – 11

Schedule-at-a-glance ............................................................................................................................12 – 13

Daily Schedule ...........................................................................................................................................14 – 31

nISH Board of Directors List ........................................................................................................................ 33

Speakers List ..............................................................................................................................................34 – 38

award winners ..........................................................................................................................................40 – 41

wHen SeSSIonS BegInPlease turn off all cell phones, PDAs, pagers/beepers, and alarm watches while you are attending a session, roundtable discussion, or any event where fellow participants and conference speakers may be affected by the distraction. Thank you in advance for your courtesy and cooperation.

TaBLe of ConTenTS


Badge ColorThe color of the badge identifies an individual’s specific involvement with the AbilityOne Program. Look for the region name on the bottom of each name badge to identify attendees from your area. A “#1” appliqué on the badge indicates a person who is attending the NISH National Training and Achievement Conference for the first time. #1s, we welcome you!

generaL InformaTIon

registrationConference registration is open on:

• Monday, May 23 from 7:00 a.m. to 2:00 p.m. • Tuesday, May 24 from 7:00 a.m. to 5:00 p.m. • Wednesday, May 25 from 7:00 a.m. to 5:00 p.m.

Please pick up your badge and conference information at Registration located in the Bonnet Creek Ballroom Foyer North.

Information DeskA representative will be at the Information Desk to provide information on local activities and answer your questions about the conference. The desk is open at the following times:

• Monday, May 23 from 7:00 a.m. to 2:00 p.m. • Tuesday, May 24 from 7:00 a.m. to 5:00 p.m. • Wednesday, May 25 from 7:00 a.m. to 5:00 p.m.

The Information Desk is located next to the Registration area.

meeting roomsThe Conference Opening Session begins on Monday at 2:00 p.m. in the Bonnet Creek Ballroom located in the Conference Center. The breakout sessions on Tuesday and Wednesday are also located in the Conference Center. Detailed information on individual sessions is on pages 14 to 31.

wifi and Internet CaféWiFi will be available in the lobbies of the Hilton and Waldof Hotels. If you need access to a computer the Internet Café is located in the Duval Room (ground level) and will be open Monday, May 23 at 7 a.m. and close on Wednesday, May 25 at 5 p.m.

Conference Tote BagsIncluded in your tote bag this year is a Flash Drive that has conference session presentations, handouts, an accessible PDF of the Program Guide and other information that you may find useful.

nISH would like to thank mt. rogers Training Center wytheville, Va., for providing the commemorative tote bags for this year’s conference.

name Badges and Lead retrievalNISH uses a lead retrieval system to track registration and session attendance. This system provides valuable information that helps NISH develop sessions for future conferences that provide the most value to participants. Your name badge includes a barcode with your information. When you enter conference sessions, your name badge will be scanned to record your attendance.

Please take your badge with you to all conference events and ensure it is scanned as you enter sessions.

Training Voucher reimbursement NISH will once again authorize AbilityOne-producing NPAs to use their training vouchers to assist with covering the cost of attending the conference. The lead retrieval system enables NISH to track session attendance necessary for obtaining the Verification of Attendance form (goldenrod form), required for voucher requests. Please make sure you take your badge with you to all conference sessions to track your attendance. You need to attend at least four conference sessions to receive a goldenrod form. Goldenrod forms may be picked up in the Registration area on Wednesday, May 25, from 2:30 to 5:00 p.m.

workability International ConferenceWorkability International, the world's largest body representing providers of work and employment services to people with a disability, is holding its 2011 Annual Conference in conjunction with the NISH Conference. Over three million people with disabilities are engaged in work programs delivered by Workability International's 135 member organizations in 41 countries. Workability International seeks to establish the highest possible standards internationally in the delivery of work programs and support services for people with disabilities.

We welcome all Workability International attendees to Orlando and the NISH National Training and Achievement Conference. We are excited to have you and look forward to sharing best practices and networking with you during our time together.

NISH Board of Directors and NCWC WHIte

Committee for Purchase and Federal employees YelloW

CRPs and CRP Speakers GReeN

Guests and Contracted Speakers taN

NISH Staff Blue

Workability International GRaY

Sponsors, Complimentary, and others PuRPle

generaL InformaTIon

Conference Host – goodwill Industries of Central florida, Inc.

NISH extends a heartfelt welcome and a sincere thank you to goodwill Industries of Central florida, Inc. for serving as the official host for the 2011 Annual Training and Achievement Conference.

Staff members from Goodwill Industries are operating the conference Information Desk, providing you with information about the training conference and the local area. Goodwill employees are also scanning session attendees’ badges and assisting with the general logistics of the conference. In addition, Goodwill employees provided support by receiving and storing conference materials, stuffing tote bags, and delivering materials to the conference hotel site.

goodwill Industries of Central florida, Inc. is a Central Florida-based not-for-profit Community Rehabilitation Program that has been providing vocational rehabilitation and employment services to people with disabilities in Central Florida since 1959. While headquartered in Orlando, its programs and services reach people throughout a six-county territory in Central Florida. Personalized program planning, dedicated staff, and the availability of a wide variety of programs with a focus on outcomes are the essence of Goodwill’s service delivery and reputation.

Conference TracksabilityoneThe AbilityOne track provides the opportunity to hear first hand from the Committee for Purchase and NISH as well as obtain updates from regulatory bodies involved in the Program. Our Federal customers and those newcomers to AbilityOne will find this track helpful.

abilityone Business DevelopmentThe sessions in this track emphasis line of business and growth opportunities for CRPs participating in the AbilityOne Program. They also showcase AbilityOne capability and capacity for government attendees.

CrP Business StrategyThis track highlights smart business strategies that will help CRPs be successful inside and outside the AbilityOne Program.

operations for Services and ProductsThis track is a must for products and services producers as it spotlights what is happening in the AbilityOne products and services arena.

LeadershipThe Leadership track is designed with the CEO and executive level staff in mind. It targets critical issues impacting both the worlds of business and rehabilitation.

governmental affairsThe Government Affairs track focuses on current public policy issues associated with the AbilityOne Program and CRPs.

workforce DevelopmentThe Workforce Development track addresses issues specific to the field of rehabilitation and featured sessions with the NISH Institute for Economic Empowerment.

QualityThe Quality track is back by popular demand and emphasizes NISH’s commitment to quality and performance excellence.

federalFederal customers and those newcomers to AbilityOne will find this track of most interest. Two of the sessions feature CEUs provided through ESI.

Conference accessibility and TransportationThe Hilton Bonnet Creek is fully-accessible to people with disabilities. The hotel staff members are happy to assist you and have participated in NISH-sponsored disability awareness training in preparation for our conference. If you have a question, a special need, or concern please ask a hotel employee for assistance.

For convenient and comfortable shuttle service all around Orlando and the greater Central Florida region, contact Mears Transportation Group at (407) 423-5566. Mears Transportation operates more than 11 passenger shuttle vans, including seven that are wheelchair accessible.

If you need additional assistance, please see the hotel concierge for more information.

Disney world® TicketsIf you have not purchased your tickets for Disney World®, the Concierge is a great resource. You can also call 407-566-5600, Monday through Friday between 8:30 a.m. and 6:00 p.m. You can also use the following link to purchase online tickets for pick up at Will Call. www.disneyconventionear.com/hobc2011

Walt Disney World® Resort, Magic Kingdom® – Cinderella Castle

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emergenCy 911ambulance fire Department Police Orlando Police Department 407-246-2470

Orange County Sheriff’s Department 407-836-4357

Florida Highway Patrol 407-303-4000

Non-Emergency 24 Hours 407-737-2440

Orange County Fire Rescue 407-836-9100

Florida Poison Control 800-282-3171 Hospitals Celebration Hospital 407-303-4000 Dr. Philips 407-351-8500 Orlando Regional Hospital 407-841-5111 Arnold Palmer Hospital 407-649-9111 Osceola Regional Hospital 407-846-2266

eastCoast medical network 407-648-5252This organization has board certified, Florida licensed physicians available 24 hours a day, 7 days a week, 365 days a year to provide thorough, compassionate, and personalized care for guests in the comfort of their suites. The EastCoast Medical Network also can refer medical clinics in the nearby area. This location 407-597-3600Hilton Orlando Bonnet Creek14100 Bonnet Creek Resort LaneOrlando, Florida 32821

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2011 C o n f e r e n C e S e S S I o n S

monDay, may 23

7:00 a.m. Registration Opens (Bonnet Creek Ballroom Foyer North)

7:30 a.m. – 9:30 a.m. Goodwill Breakfast (Floridian Ballroom B - C)

8:00 a.m. - 10:30 a.m. I Was Just Awarded My First AbilityOne Contract…Now What? (Floridian Ballroom B - C)

8:00 a.m. – 1:30 p.m. Financial Leadership Forum (Bonnet Creek XI - XII)

9:30 a.m. – 10:30 a.m. Business Development Focus Group on Training Needs (Floridian H - I)

12:00 p.m. – 1:45 p.m. NCWC Annual Meeting (Floridian A- C)

2:00 p.m. - 4:30 p.m. Opening Session (Bonnet Creek Ballroom)

4:30 - 6:30 p.m. CRPs Connecting: Big Ideas Exchange (Floridian Ballroom)

6:30 p.m. Dinner on your own

TueSDay, may 24

TraCKS abilityone (Bonnet Creek I - III)

abilityone Business Development (Bonnet Creek IV - VI)

CrP Business Strategy (Floridian A - C)

operations for Services & Products (Bonnet Creek VII - IX)

Leadership (Floridian D - F)

government affairs (Bonnet Creek X - XI)

Quality (Bonnet Creek XII)

7:00 a.m. Registration Opens

7:00 – 8:45 a.m.Breakfasts

Welcome to AbilityOne for Newcomers (Floridian G - I) NCWC (Flordian J - L) General Breakfast (Foyer between Bonnet Creek and Floridian Ballrooms) Workability International (Orange)

9:00 – 10:30 a.m. NISH Strategy Execution Update Funding, Budgets, & Market Pricing for New Opportunities

Growing Business by Leveraging Your Capabilities and Capacity

Customer Portal - Agency Info, Project Tracking, and QER Training

High Reliability Organizations, Part 1 Public Policy Update from Around the World

Quality Tools Showcase: What Should You Know About ISO 9001?, Part 1

10:30 – 10:45 a.m. Break

10:45 a.m. – 12:15 p.m. Assessing Readiness for Employment Business Development Update, Part 1 Business Growth: A Success Story from Down Under Taking the Second Step: Actions and Reactions to Support our AbilityOne Partners

High Reliability Organizations, Part 2 Overview of the 112th Congress - Maximizing Grassroots Advocacy

Quality Tools Showcase: Remove waste with Lean, Part 2

12:15 – 1:30 p.m. regional Lunches: South (Floridian K - L), Pacific West (Floridian J), and North Central (Floridian H - I) general Lunch (Foyer between Bonnet Creek and Floridian Ballrooms)

1:30 – 2:45 p.m. Department of Labor Update: How Do You Measure Up? Committee Meeting (12:30 - 2:30 p.m.)

Business Development Update, Part 2 Business Growth Strategies, Part 1 Creative Collaborations and Partnerships

Current Environment of the DLA Clothing and Textiles Procurement

What Makes a High Quality Environment for People with Disabilities

Building a Self Advocacy Group The Value of Line of Business Certifications

2:45 – 3:00 p.m. Break

3:00 – 4:30 p.m. "Speed Dating" II with the Committee for Purchase

Building Your Business Development Toolkit

Business Growth Strategies, Part 2 Mergers, Acquisitions & Planned Expansion

Legal Aspects for Products & Services Risk Management Approaches to Enhance CRP Effectiveness

Establishing a Speaker’s Bureau of People with Disabilities

Managing the Customer Experience

4:30 - 4:45 p.m. Break

4:45 – 6:00 p.m. Roundtables

Legal Issues Update Meet the Business Development Team Strategic Partnering: USAF Air Combat Command Installations and Mission Support

Army Manufacturing & Development Meet the Voices: Speaker Bureau Success Stories

CRP Management Focus Group on the AbilityOne Employee Satisfaction Survey

weDneSDay, may 25

TraCKS abilityone (Bonnet Creek I - III)

abilityone Business Development (Bonnet Creek IV - VI)

CrP Business Strategy (Floridian A - C)

operations for Services & Products (Bonnet Creek VII - IX)

Leadership (Floridian D - F)

workforce Development (Bonnet Creek X - XI)

federal (Bonnet Creek XII)

7:00 a.m. Registration Opens

7:00 – 7:45 a.m.Breakfasts

Products Breakfast: Some Days You Eat the Bear...How to Ensure Organizational Resilience (Flordiain J - L) Workability International (Orange) General Breakfast (Foyer between Bonnet Creek and Floridiain Ballrooms)

8:00 – 9:15 a.m. Workability International: Employment Model Showcase

Best Practices in Nonprofit Management

8:00 – 10:30 a.m. Acquisition Keynote: Procurement & Small Business Leaders’ Panel

9:00 – 10:30 a.m.

10:30 – 11:00 a.m. Break

11:00 a.m. – 12:15 p.m. Committee for Purchase CEO Forums Update

Contact Center Services Update Managing Relationships with Contracting Partners NISH Support to the DLA Land and Maritime Mission

Social Enterprise Strategies: Implications for CRPs

Key Initiatives of NISH’s Institute for Economic Empowerment, Part 1

Doing Business with the AbilityOne Program

12:15 – 1:30 p.m. regional Lunches: East (Floridian K - L), South Central (Floridian H - I), and Northwest (Floridian J) general Lunch (Foyer between Bonnet Creek and Floridian Ballrooms)

1:30 – 2:45 p.m. NISH B1 Process Prime Contractor Program Overview Smart Business Growth, Part 1 What Customers Want: Lessons from CRPs and Federal Customers

Social Return on Investment Key Initiatives of NISH’s Institute forEconomic Empowerment, Part 2

Trends in Procurement, Part 1*

2:45 – 3:00 p.m. Break

3:00 – 4:30 p.m. Sources Sought Best Practices Total Facilities Management Program Update and CRP Panel Discussion

Smart Business Growth for CRPs, Part 2 Product Processing and Packaging: An Exciting New Market for AbilityOne!

Sustaining Social Impact What's New in Assistive Technology Trends in Procurement, Part 2

5:30 – 6:30 p.m. Award Winner Reception – By Invitation Only (Bonnet Creek XII)

6:00 – 6:45 p.m. Awards Banquet Reception/Cash Bar (Bonnet Creek Ballroom Foyer West)

7:00 – 9:30 p.m. Awards Banquet (Bonnet Creek Ballroom)

Federal participants recommended sessions Sessions with international focus and speakers CRPS new to NISH and the AbilityOne Program recommended sessions


DaILy SCHeDuLe

monDay, may 237:00 A.M. – 2:00 P.M.Conference registration open

7:30 A.M. – 9:30 A.M.goodwill International BreakfastGoodwill Industries International once again invites Goodwill affiliates to breakfast. This session, open to Goodwill members, is a great way to obtain updates on Goodwill-related issues and connect with colleagues.

ModeratorSteve KrotonskyChief Operating OfficerGoodwill Industries International, Inc.Rockville, MD

8:00 A.M – 10:30 A.M.I was Just awarded my first abilityone Contract…now what?Obtaining your first Federal contract can be overwhelming if you are new to the AbilityOne Program. In this session, you learn how you can arm yourself with the right tools to be best prepared to embark on your first AbilityOne contract. NISH Regulatory, Business Development, Contract Management, and Training staff will give you tips and tools to get you started.

Moderatornicole HansmaSenior Project ManagerNISH National Business DevelopmentNISH North Central Region

SpeakersKathi DuTillySenior Regulatory SpecialistNISH National Office

ana rodriguezDirector, TrainingNISH National Office

fil TellezSenior Program ManagerNISH National Office

Becky wright-BrizeeDirector, Business DevelopmentNISH East Region

8:00 A.M. – 1:30 P.M.financial executives forumThis session, geared toward those in CRP finance leadership positions, provides you a chance to network with other CRP finance leaders and to participate in presentations and roundtable discussions on a variety of topics, such as. • The way DCAA audits might affect

your agency and some steps to prepare for them

• T he reason you should read contracts before your contract department signs them

• The who, what, where and how of data collection and reporting

• The Financial Assistance Programs that NISH offers and the way your agency can use them

In addition to these topics, you will have discussions at your tables and time to provide ideas and feedback on topics for future sessions or webinar-based training on the NISH Financial Assistance Programs.

Moderator elizabeth goodmanChief Financial OfficerNISH National Office

Speakers Tim yamauchiExecutive Vice President and Chief Financial OfficerPRIDE IndustriesRoseville, CA

m. allison Hill, CPaVice President of Finance and Chief Financial OfficerLakeview Center, Inc.Gulf Coast EnterprisesPensacola, FL

russell gibsonVice President and Chief Financial Officer ReadyOne IndustriesEl Paso, TX

9:30 A.M. – 10:30 A.M.Business Development focus group on Training needsNISH would like to know your training needs. How can we help you? NISH’s Strategic Plan calls for doubling the number of jobs for people with disabilities. We know that business development is one of the greatest needs expressed by our CRPs. We are committed to building CRP capability and capacity in various lines of business, and welcome your input.

Moderators Joel PagliarelloDirector, Customer RelationsNISH National Office

ana rodriguezDirector, TrainingNISH National Office

12:00 P.M. – 1:45 P.M.nCwC annual meetingThe NCWC is an independent network of executives representing CRPs that provide services or manufacture products through the AbilityOne Program. Each CRP with an AbilityOne contract is a member of the NCWC. The NCWC addresses issues relevant to CRPs and their participation in the AbilityOne Program and assists NISH with research and data collection necessary to advance the Program. During the meeting, the NCWC will report on 2010 accomplishments; as well as hold an open forum for NCWC members to share their concerns with NISH and the NCWC. You are also invited to an NCWC roundtable

breakfast on Tuesday, May 24 at 7:00 a.m. to discuss a wide range of topics impacting the CRP community.

Moderator Jerry BettenhausenPresidentNCWC Executive CommitteeWichita Falls, TX

Speakersother members of the nCwC executive Committee

2:00 P.M. – 4:30 P.M.opening Session

4:30 P.M. – 6:30 P.M.CrPs Connecting: Big Ideas exchangeBack by popular demand! NISH is offering the Big Idea Exchange again to provide more networking time and opportunities to interact with other CRPs. CRPs bring their innovative ideas, lessons learned, and best practices to the Big Idea Exchange to share with peers and the AbilityOne community. Cash bar and light appetizers will be provided.

TueSDay, may 247:00 A.M. – 5:00 P.M.Conference registration open

7:00 A.M. – 8:45 A.M.general Breakfast

7:00 A.M. – 8:45 A.M.workability International Breakfast

welcome to abilityone for newcomers BreakfastIs this your first NISH National Conference? Are you new to the Program and looking for some guidance to help you navigate through the next few days to get the most out of your conference experience? Then this session is a must for you because it includes an AbilityOne Program overview, discussion of program participation requirement, general

information about NISH’s structure and tools and resources provided to you through your NISH affiliation. You learn about products and services offered through the Program and obtain regulatory information to help you navigate through the world of Federal contracting.

Moderator micky gazawayExecutive DirectorNISH South Region

SpeakersVic DennisAssistant Vice President, RegulatoryNISH National Office

nicole HansmaSenior Project ManagerNISH National Business DevelopmentNISH North Central Region

nCwC BreakfastThe NCWC is a leader and advocate for CRPs that serve people with significant disabilities and participate in the AbilityOne Program. The NCWC executive committee is committed to representing the needs and interests of its membership and maintaining communication with all of its stakeholders. The NCWC executive committee will speak and solicit input from CRPs during this roundtable breakfast.

Moderator Jerry BettenhausenPresidentNCWC Executive CommitteeWichita Falls, TX

Speakers members of the nCwC executive Committee

9:00 A.M. – 10:30 A.M.Concurrent Sessions

aBILITyone®nISH Strategy execution updateTo grow even more jobs for those we serve, NISH has developed an innovated job-growth strategy to include state and local governments, as well as commercial opportunities. Panelist review the opportunities, challenges, and assistance NISH provides in collaborating with NPAs.

Moderator Bob ChamberlinPresident and Chief Executive OfficerNISH National Office

Speakersgregg BenderChairpersonNISH Board of Directors

rhett LinkeExecutive Director, Strategic Business Development UnitNISH National Business DevelopmentNISH National Office

Steve SchwalbDeputy Executive DirectorNISH Northwest Regional Office

martin williamsVice President, Regional OperationsNISH National Office

aBILITyone® BuSIneSS DeVeLoPmenTfunding, Budgets, and market Pricing for new opportunitiesWe face a challenging and critical time for the AbilityOne Program and the CRP community. Many government departments and agencies will experience budget cuts that will place great importance on market pricing for CRPs. The competition for funding and grant money from local, state, federal, and private sources is greater than ever. This session focuses on how two CRP organizations met the realities of funding, budgets, and market-pricing


9:00 A.M. – 10:30 A.M.Concurrent Sessions (continued)

challenges while they entered into a new and complex line of business. This session provides you the opportunity to learn how each CRP met the challenges and what processes they used to make a “go” or “no-go” decision to proceed with the opportunity to create employment for those they serve. These two CRPs provide you with a road map to proceed from your go or no-go decision to successfully implementing your decision.

ModeratorKen ShipmanSenior Program ManagerNISH National Office

Speakersace BurtPresident and Chief Executive OfficerEnterprise Service SolutionsAustin, TX

roy HungVice President, OperationsGoodwill Industries of Hawaii, Inc.Honolulu, HI

CrP BuSIneSS STraTegIeSgrowing Business by Leveraging your Capabilities and CapacityThis session focuses on how CRPs can leverage their capabilities and capacity to expand business. Knowing what you do well and understanding how to capitalize on your strengths is the greatest asset in a growing business. Fleet, contact center, and digital document services business line managers offer tips on how you can grow into these lines of business with a low cost of entry and build a footprint in the marketplace to enable you to expand employment opportunities for persons with significant disabilities.

Moderator nicole HansmaSenior Project ManagerNISH National Business DevelopmentNISH North Central RegionSpeakersPeggy grittSenior Program ManagerNISH National Office

Paul KoepfingerSenior Program ManagerNISH National OfficeSusan retterSenior Team LeaderNISH Northwest Region

oPeraTIonS for SerVICeS anD ProDuCTSCustomer Portal – agency Info, Project Tracking, and Qer TrainingThis session provides demonstrations of three modules of the NISH Customer Portal: Agency Info, Project Tracking, and QER/404.

The Agency Info module captures partner agency information and points-of-contact for NISH. You learn ways to update agency information, eligibility requirements, and points-of-contact. The Project Tracking module captures direct labor hours and ratios for new PL additions and transfers. You learn ways to input AbilityOne project tracking information and submit this tracking data directly to the NISH Regulatory team. The QER module facilitates the process of collecting direct labor data from Agencies throughout the federal fiscal year. You learn ways to input direct labor data in the QER module and submit the Annual Certification Form 404.

Moderator Howard CookeAssistant Vice President, National OperationsNISH National Office

SpeakerValerie SmithTraining ManagerNISH National Office

LeaDerSHIPHigh-reliability organizations, Part 1CRPs frequently work in demanding and time-sensitive environments. This session focuses on the way organizations in high-risk industries approach quality and reliability. You learn processes and tips on techniques to excel and deliver quality to customers. Topics include developing innovative process improvements and helping people make the right decision at the right time.

Moderator Sabrina HarmonSenior Training Program ManagerNISH National Office

SpeakerSpence ByrumChief Executive OfficerConvergent HRSWeston, FL

goVernmenT affaIrS/worKforCe DeVeLoPmenTPublic Policy update from around the worldMany challenges and issues the United States faces in its efforts to impact public policy for people with disabilities are shared throughout the world. Speakers present solutions to some critical problems facing the disability communities in their respective countries and the world. Ireland, which is facing a severe economic crisis, has implemented a national disability strategy to monitor service processes and effectiveness that is now internationally known as a “best practice.” In Australia, recent recommendations call for a national disability insurance plan that fully-funds supports needed by people with disabilities and their families.

Moderators rebecca fletcherChief Executive OfficerSunshine HomeNew South Wales, Australia

rich gilmartin Chief Executive OfficerLakeview CenterPensacola, FL

Speakers angela KerinsWorkability International Board Member Chief Executive OfficerRehab GroupDublin, Ireland

Patrick maherPresident, Board of DirectorsWorkability InternationalSydney, Australia

QuaLITyQuality Tools Showcase: what Should you Know about ISo 9001?, Part 1 ISO 9001 provides one of the best models for business excellence imaginable because it can save you money, get you more customers, and increase your profits. The only trick is understanding what the standard says. Providing examples and illustrations from his book ISO 9001 in Plain English, Craig Cochran presents the requirements of ISO 9001 in plain English. Speakers from two CRPs, present examples of the ways ISO has helped their organizations.

Moderator Polly wesselSenior Quality Manager, ProductsNISH National Office

Speakersed BoerstCorporate Quality DirectorProfessional Contract Services, Inc. (PCSI)Austin, TX

Craig CochranProject ManagerGeorgia Tech UniversityKennesaw, GA

richie ybarraISO CoordinatorReadyOne IndustriesEl Paso, TX

10:30 A.M. – 10:45 A.M.Break

10:45 A.M. – 12:15 P.M. Concurrent Sessions

aBILITyone®assessing readiness for employmentThis session provides guidance on documenting a person's readiness for competitive employment. For those employees with a disability to be counted as severely disabled for ratio purposes in the AbilityOne Program, their file must include medical documentation of a severe disability and an annual evaluation of being competitively unemployable. In 2007, the Committee staff developed the Committee Staff Nonprofit Agency Review Manual, which provides guidance on how to document a person’s functional limitations and the accommodations and supports that are being used. Speakers review information in the manual and provide updates on what the Committee expects to see in a CRP’s files when they visit the agency.

Moderator Patty PappasSenior Manager Regulatory AffairsNISH National Office

SpeakersLouis BartalotDirector, Compliance Committee for Purchase From People Who Are Blind or Severely Disabled Arlington, VA

Selected CrP Chief executive officers

DaILy SCHeDuLeTueSDay, may 24

aBILITyone® BuSIneSS DeVeLoPmenTBusiness Development update,Part 1This session provides an overview and update on business development highlights for NISH’s National Business Development team and each of the strategic lines of business. You learn about the latest events in each one of NISH’s strategic business lines. After the presentations, you can speak with each of the line of business Program Managers.

Moderator rhett LinkeExecutive Director, Strategic Business Development UnitNISH National Business DevelopmentNISH National Office

SpeakersnISH Business Development Line-of-Business managers

CrP BuSIneSS STraTegIeSBusiness growth: a Success Story from “Down under”A successful community service organization in Australia shares its formula for success. Growth doesn’t happen without willingness to change, a solid strategy, careful planning and successful implementation of actions that drive the growth. Identifying opportunities, building relationships, and building capacity are only parts of the formula that the Bedford Group uses. You may want to incorporate some of their strategies and create your own success.

Moderator rick SebastianChief Executive OfficerHuman Technologies CorporationUtica, NY

SpeakersSteve JonesChief Operating OfficerBedford GroupPanorama, Australia


10:45 A.M. – 12:15 P.M. Concurrent Sessions (continued)

Sally PowellExecutive Manager Strategy and Organisational DevelopmentBedford GroupPanorama, Australia

oPeraTIonS for SerVICeS anD ProDuCTSTaking the Second Step: actions and reactions to Support our abilityone PartnersThe panel discusses innovative initiatives within the AbilityOne Program that offer support to AbilityOne partners in sustainability and CRP to CRP purchasing. The first step is to find out what the partners need; the second step is to find ways to supply the needs. Sometimes the solutions supplied are things the partners do not realize they need.

Moderator Blaine robinsonSenior Training Program ManagerNISH National Office

SpeakersCathy CookeDirector AbilityOne Program SupportNISH National Office

rachel oseroProject ManagerNISH North Central Region

Curt Salter, rBSmChief Operations OfficerChimes DCBaltimore, MD

Shawn SpenglerDirector of Product PlacementNational Industries for the Blind (NIB)Alexandria, VA

LeaDerSHIPHigh-reliability organizations, Part 2This session is a continuation from Part I. You learn ways organizations in high-risk industries approach quality and reliability. CRPs frequently work in demanding and time-sensitive environments. This session offers processes and tips to help CRPs excel and deliver quality to customers. Topics include developing innovative process improvements and helping people make the right decision at the right time.


SpeakerSpence ByrumChief Executive OfficerConvergent HRSWeston, FL

goVernmenT affaIrS/worKforCe DeVeLoPmenToverview of the 112th Congress: maximizing grassroots advocacyJoin us for a briefing on the 112th Congress. You receive an update on legislative initiatives that leverage employment opportunities for people with significant disabilities and maximize grassroots advocacy efforts to strengthen the AbilityOne Program. This session covers best practices for developing a successful grassroots network and for building relationships with members of the 112th Congress. In this panel discussion, experts discuss the importance of cultivating relationships with members of Congress and share best practices for building and using a local grassroots team.

Moderator John KellyDirector, Government AffairsNISH National Office

Speakersalicia epsteinDisability Policy ManagerNISH National Office

Debbie IgnatzManager, State RelationsNISH National Office

Bill JeffersonArmed Services LiaisonNISH National Office

QuaLITyQuality Tools Showcase: remove waste with Lean, Part 2Ask your company three questions. Do we have waste in our processes? Doour customers sometimes experience delays when they deal with us? Are our costs drifting upwards? If you said “yes” to any of these questions, then you need Lean. This presentation provides an overview of Lean tools and techniques, specifically designed to remove waste, delays and non-value-added tasks. Speakers from two CRPs present examples of successes using Lean principles in their organizations.

Moderator Polly wesselSenior Quality Manager, ProductsNISH National Office

SpeakersCraig CochranProject ManagerGeorgia Institute of TechnologyKennesaw, GA

Juan BezanillaEngineering ManagerReadyOne IndustriesEl Paso, TX

Kent a. waltersExecutive Director, Goodwill Great LakesGoodwill Industries of Southeastern WI, Inc.Milwaukee, WI


Joseph J. nikolausDirector, Black BeltGoodwill Industries of Southeastern WI, Inc.Milwaukee, WI

12:15 P.M. – 1:30 P.M.general Lunch

12:15 P.M. – 1:30 P.M.regional Lunches North Central Pacific West South

1:30 P.M. – 2:45 P.M.Concurrent Sessions

aBILITyone®Department of Labor update: How Do you measure up?Three DOL-Wage and Hour compliance surveys conducted during 2010 revealed several enforcement issues. How does your CRP compare to the national average? This session provides you with tools that are simple, yet effective, to assist AbilityOne affiliates in understanding and maintaining compliance with the Fair Labor Standards Act, the Service Contracts Act and your Special Minimum Wage Certificate. As in past years, a representative from DOL–Service Contract Wage Determinations will discuss changes to the health and welfare rate.

Moderator Patty PappasManager, Regulatory AssistanceNISH National Office

Speakers Department of Labor, Wage and Hour Division, Employment Standards Administration Washington, DC

Sandra HamlettBranch Chief

arthur m. Kerschner, Jr.Chief, Branch of Child Labor and Special Employment Enforcement

aBILITyone® BuSIneSS DeVeLoPmenTBusiness Development update, Part 2This session, Part 2 of the Business Development Update, offers updates on business development highlights for NISH Products; including the actions we have taken to assist our CRPs in their quest to grow their business operations and a continuation of services strategic lines of business. You learn about the business development highlights across the nation in both products and services. After the presentation, you will have the opportunity to ask questions.

Moderator ryan BlackmanSenior Deputy DirectorNISH National Business DevelopmentNISH National Office

Speakers Bill allen, Jr.Director, Business Development ProductsNISH National Office

nISH Business Development Line-of-Business managers

CrP BuSIneSS STraTegIeSBusiness growth Strategies, Part 1: Creative Collaborations and PartnershipsYou can grow your CRP in two ways: (1) through collaboration with other CRPs and (2) with businesses and other entities. A panel of U.S. and Workability CRPs discuss their experiences using these important growth strategies.

Moderator Peter BrinkerhoffFounder, PresidentCorporate Alternative, Inc.Union Hall, VA

Speakers Bradley CollingsPresidentSecure Document AllianceSalt Lake City, UT

Jeff DolvenPresident and Chief Executive OfficerSkookum Educational ProgramsBremerton, WA

george marshallPresidentHaywood Vocational Opportunities, Inc.Waynesville, NC

oPeraTIonS for SerVICeS anD ProDuCTSCurrent environment of the DLa Clothing and Textiles ProcurementThis session focuses on opportunities and challenges in the Clothing and Textiles Supply Chain.

ModeratorJack LondonKey Program ManagerNISH ProductsNISH National Office

SpeakersColonel Jeanne Hardrath, uSafDirector, Clothing and Textiles Supply ChainDLA Troop SupportPhiladelphia, PA

LeaDerSHIPwhat makes a High-Quality environment for People with Disabilities A quality work environment, the type of supervision desired, and a connection to resources that support advancement are some of the key elements important to people with disabilities served through AbilityOne CRPs. The panel discusses results from a recent survey of AbilityOne employees and other research findings. This session is critical for executives who want to create a quality work environment in their CRP.


1:30 P.M. – 2:45 P.M.Concurrent Sessions (continued)


Speakers Leejay achamSenior Quality ManagerNISH National Office

Therese SteinResearch ManagerNISH Institute for Economic Empowerment/Workforce DevelopmentNISH National Office

goVernmenT affaIrS/worKforCe DeVeLoPmenTBuilding a Self-advocacy groupCreating or joining a self-advocacy group can present an array of opportunities for individuals with significant disabilities to act or speak on issues that affect them or their community. Self-advocacy groups offer individuals with disabilities the opportunity to find support among friends and colleagues in advocating disability rights and other public policy issues. A panel relates real stories from CRPs and self-advocacy groups. You learn techniques for building and maintaining a self-advocacy group.

Moderator alicia epsteinDisability Policy ManagerNISH Government Affairs

Speakers marvette HumphryAdvocateEggleston ServicesNorfolk, VA

Pam LillibridgePresident and Chief Executive OfficerTresco, Inc.Las Cruces, NM

Brandon macsataManaging PartnerThe Macsata-Kornegay Group, Inc.Washington, DC

Barbara riggsDisability Services ManagerEggleston ServicesNorfolk, VA

QuaLITyThe Value of Line-of-Business CertificationsCertifications…..are they really worthwhile? If so, which ones? Navigating the many certification options for organizations and individuals can be challenging. This session provides you information on different types of certifications for several different lines of business. This information will help you make decisions on certification for your organization or for individuals.

Moderator Karen SchrammSenior Team ManagerNISH South Region

Speaker mickey CroweSenior Project ManagerNISH South Region

2:45 P.M. – 3:00 P.M.Break

3:00 P.M.– 4:30 P.M.Concurrent Sessions

aBILITyone®“Speed Dating” II with the Committee Building on the success of the “Speed Date with the Committee” session at the 2010 NISH Conference, this session provides opportunities for

direct dialogue with the Presidential appointees and other senior officials who administer and advocate for the AbilityOne Program. Members and staff of the Committee for Purchase From People Who Are Blind or Severely Disabled will host roundtable discussions and seek your input. Please come prepared to exchange best practices, ideas and positive experiences regarding outreach to wounded warriors, growing job opportunities for the AbilityOne workforce, providing exceptional customer service and/or delivering a quality work environment. To provide context for the discussion, a recap of the 2010 session and an overview of current events will be provided.

Moderator Tina BallardExecutive Director and Chief Executive OfficerCommittee for Purchase From People Who Are Blind or Severely Disabled

Speakers Members of the Committee for Purchase From People Who Are Blind or Severely Disabled

andrew HoughtonChairperson

James omvigVice Chairperson

James KestelootPrivate Citizen

robert Kelly, Jr.Private Citizen

Staff members from the Committee for Purchase From People Who Are Blind or Severely DisabledArlington, VA

Kim ZeichDeputy Executive Director

Louis BartalotDirector, Compliance


Barry LinebackDirector, Business Operations

Dennis LockardCommittee Counsel

nancy myrickDirector, Policy and Programs

aBILITyone® BuSIneSS DeVeLoPmenTBuilding your Business Development ToolkitUnderstanding the Federal marketplace is essential for developing your business and expanding your footprint. During this session you learn tips and tools to help you market yourself to Federal customers and highlight your capabilities. You also learn techniques to create capability statements for marketing to potential customers.

Moderator martin williamsVice President, Regional OperationsNISH National Office

Speaker nicole HansmaSenior Program ManagerNISH National Business DevelopmentNISH North Central Region

CrP BuSIneSS STraTegIeSBusiness growth Strategies, Part 2: mergers, acquisitions, and Planned expansionIn this session, a panel of American and International CEOs discuss their experiences, lessons learned, and their ultimate success. Some business gurus say that significant business growth cannot be achieved unless organizations look at partnerships, mergers, and acquisitions as part of their business strategies. Mergers and acquisitions, in particular, are huge steps for any organization including CRPs because they can occur as part of a thoughtful and planned expansion. Significant expansion can also transpire through other various

methods. However, the results may lead to overnight growth as well as increased risks.

Moderator Peter BrinckerhoffFounder, PresidentCorporate Alternatives, IncUnion Hall, VA

Speakers anne BryceChief Executive OfficerAC Foundation LimitedNew South Wales, Australia

angela KerinsWorkability International Board Member Chief Executive OfficerRehab GroupDublin, Ireland

Janet SamuelsonPresident and Chief Executive OfficerServiceSource NetworkAlexandria, VA

oPeraTIonS for SerVICeS anD ProDuCTSLegal aspects for Products and ServicesThis session covers the basics of contracting and requirements for purchase orders to suppliers, an overview of Federal Prison Industries contract rights and the way Berry provisions impact your contracts. This session addresses these areas as they apply to NISH Services and NISH Products.

Moderator Jack LondonKey Program ManagerNISH ProductsNISH National Office

Speaker ruth ganister, esq.Founding Partner Rosenthal and GanisterWest Chester, PA

LeaDerSHIPrisk management approaches to enhance CrP effectivenessThe effective assessment and mitigation of the wide array of risks that the CRP community is exposed to a critical component to the ongoing success of all organizations, regardless of size or scope of operations. This session provides a fundamental understanding of the practice of risk management and presents some practical, structured approaches to risk-management methods used to identify, evaluate, and manage risks that affect NISH and the CRP community.

Moderator elizabeth goodmanChief Financial OfficerNISH National Office

Speakers Scott KueblerVice President, Safety, Security & Risk Management ServiceSource NetworkClearwater, FL

Jo SinhaCorporate Vice PresidentPeckham, Inc.Lansing, MI

goVernmenT affaIrS/worKforCe DeVeLoPmenTestablishing a Speakers Bureau of People with DisabilitiesIn this session, you learn the steps for starting a Speakers Bureau in your organization. NISH founded its Speakers Bureau in 2006 with one speaker. Today, the Speakers Bureau includes more than 12 speakers who have been invited to speak at venues all over the country; including the Pentagon and the White House Old Executive Office. You learn tips and tricks for overcoming a speaker’s weaknesses and hear some real-life examples. You learn how any organization—with any size budget—can have its own Speakers Bureau.




Ms. Gray discusses the four things every speaker needs, the ways to use technology to save money, and the process to book your first speakers conference.

Moderator Dave TheimerAssistant Vice President, MarketingNISH National Business DevelopmentNISH National Office

Speaker Sarah grayMarketing ManagerNISH National Business DevelopmentNISH National Office

QuaLITymanaging the Customer experienceThis presentation addresses specific tools and techniques that will help you manage the customer experience from start to finish. The business challenge for the new millennia is managing the customer experience. This means creating a memorable and positive experience that outlasts the transaction of money for services. You have to engage customers on a number of levels and create the desire for them to become your advocate. You learn the importance of careful planning and execution.

Moderator Leejay achamSenior Quality ManagerNISH National Office

Speaker Craig CochranProject ManagerGeorgia Institute of TechnologyKennesaw, GA

4:45 P.M. – 6:00 P.M.roundtables

LegaL ISSueS uPDaTeWe live in an ever changing world. Our environment and the challenges we face continue to be more complex. The legal environment is no different. Changes and complexities are all around us, and are sometimes hard to navigate. Come hear directly from NISH’s legal counsel about the hot issues facing CRPs.

Moderator and SpeakerJean robinson, esq.General CounselNISH National Office

meeT THe BuSIneSS DeVeLoPmenT TeamThis interactive roundtable offers you the opportunity to meet and interact with NISH National Business Development Line of Business Managers, Products, and Regional BD Directors. The open format allows you to talk with the NISH Business Development staff.

Moderator ryan BlackmanSenior Deputy DirectorNISH National Business DevelopmentNISH National Office

Speaker rhett LinkeExecutive Director, Strategic Business Development UnitNISH National Business DevelopmentNISH National Office

members of the nISH Business Development Team

STraTegIC ParTnerIng: uSaf aIr ComBaT CommanD InSTaLLaTIonS anD mISSIon SuPPorTThe USAF ACC Installation and Mission Support Directorate and NISH have written a Memorandum of Understanding that develops a strategic business relationship. The Strategic Alliance Team has recently completed Partnering and Pricing Process Models that will be used at all ACC installations and the beta test of those models has been initiated at Offutt AFB.

This session relates the genesis of this critical alliance and discusses the way its goals and models will be implemented at six remaining installations throughout the command. You hear about the schedule of implementation. The nonprofit agencies affected have been invited to attend. Although this session is targeted to USAF ACC and NPA producing ACC custodial contracts, you are welcome to attend this open session if you are interested in this top priority for NISH and the USAF ACC.

Moderatorfil TellezSenior Program ManagerNISH National Office

Speakers Tom DeagenSenior Quality ManagerNISH Pacific West Region

John friskProject ManagerNISH Northwest Region

michael Kevin CloudVice President of Administration and ITProfessional Contract Services, Inc. (PCSI)Austin, TX

John HollanService Contract Manager Headquarters Air Combat Command Contracting DivisionDirectorate of Installations and Mission SupportCivil Engineer Operations BranchLangley Air Force Base Hampton, VA

robert e. michaelProcurement AnalystHeadquarters Air Combat Command Contracting DivisionDirectorate of Installations and Mission SupportCivil Engineer Operations BranchLangley Air Force BaseHampton, VA

army manufaCTurIng anD DeVeLoPmenTThis session features a panel consisting of Army officials who are subject matter experts on a myriad of Products for the Army. They discuss the current environment of the Army Program Executive Office Soldier and opportunities available for AbilityOne agencies.

Moderator Chris StearnsSenior Business Development ManagerNISH ProductsNISH National Office

SpeakersTom BouchardBusiness Operations Manager/Supervisory Contracting OfficerUS Army RDECOMNatick Contracting DivisionNatick, MA

Sean murphyUS Army RDECOMNatick Contracting DivisionNatick, MA

Jeffrey myhreAssistant Product ManagerPM SCIEPEO SoldierFort Belvoir, VA

Daniel J PurcellProgram Acquisition Logistics SupportU.S. Army RDECOMNatick Soldier Center WarPADDNatick, MA

meeT THe VoICeS: SPeaKerS Bureau SuCCeSS STorIeSIn this session, you have the opportunity to meet some of the most established members of the AbilityOne Speakers Bureau. You talk with the speakers one-on-one and learn how becoming a spokesperson for the AbilityOne Program has changed their lives.

Moderator Sarah grayMarketing ManagerNISH National Business DevelopmentNISH National Office

SpeakersBelinda PorrasProject Manager, Employment SourceNISH Board of Director, MemberFayetteville, NC

nathan ShortQuality Assurance Manager, Professional Contract Services, Inc. (PCSI)Kyle, TX

frederick “will” williamsNISH Board of Directors, MemberKilleen, TX

CrP managemenT foCuS grouP on THe aBILITyone emPLoyee SaTISfaCTIon SurVeyNISH staff needs you to help develop a multilevel approach to respond to survey answers. NISH recently conducted a satisfaction survey to over 1,700 AbilityOne employees, who provided opinions and feedback on issues related to coworkers, supervisors, training/advancement, compensation/recognition, and overall satisfaction. In addition, they offered over 4,000 written comments. NISH staff is seeking input from CRPs. Space is limited to 40 CRP participants.

ModeratorLeejay achamSenior Quality ManagerNISH National Office

SpeakersSpeakers from the Institute for Economic Empowerment and Workforce DevelopmentNISH National Office

Brian DeatleyResearch Manager

Denise PerkaResearch Manager

Therese SteinResearch Manager

Larissa TimmerbergDirector, Workforce Development

weDneSDay, may 257:00 A.M. – 5:00 P.M.Conference registration is open

7:00 A.M. – 7:45 A.M.general Breakfast

7:00 A.M. – 7:45 A.M.workability International Breakfast

7:00 A.M. – 7:45 A.M.

ProDuCTSProducts Breakfast: Some Days you eat the Bear…How to ensure organizational resilienceIn Some Days, You Eat the Bear… Joe Williams presents a model that CRPs can use to help build organizational resilience. At 20, Mr. Williams was attacked by a grizzly bear during an evening hike in Glacier National Park. This terrifying encounter consisted of over 45 minutes of direct, unarmed confrontation with one of nature's most feared predators.


As Joe went on with his life and faced additional significant challenges, he realized his exceptional ability to survive hardship stemmed directly from the lessons he learned through his encounter with the bear. That ability to bounce back from adversity is a critical attribute of successful organizations, as well as for individuals. One company will weather the storm of disaster and emerge stronger than ever, while another firm facing the same challenges will fail. The difference between the two can be summarized in one word – resilience.

Moderator Jill JohnsonExecutive Director, ProductsNISH National Office

SpeakerJoseph williamsJordon Marketing Associates, LtdO'Fallon, MO

8:00 A.M. – 9:15 A.M.

aBILITyone® BuSIneSS DeVeLoPmenTworkability International: employment model Showcase Workability International showcases several of its members from around the globe. Presenters provide an overview of their organizations and share best practices, challenges, and successes in the context of their local environment. Services provided to people with disabilities and in particular, employment and training are the focus of these diverse presentations. You learn from sector leaders in Brazil, Nepal and Taiwan.

Moderatormeg mallDirector, International RelationsGoodwill Industries InternationalRockville, MD

SpeakersSylvia CuryExecutive Director of FENAVAPE National Federation of the AVAPESPresident of AVAPE Association for Valuing Persons with DisabilitiesSão Paulo, Brazil

ram Prasad DhunganaPresidentNational Rehabilitation Centre for the DisabledKathmandu, Nepal

mariana LorcaDirector of International ProjectsAVAPESão Paulo, Brazil

eileen LuDirector General OfficeEden Social Welfare FoundationTaipei, Taiwan

8:00 A.M. – 10:30 A.M.

aBILITyone®acquisition Keynote and Procurement and Small Business Leaders’ PanelThe acquisition keynote address will focus on Department of Defense procurement policy trends, Secretary Gates' Efficiency Initiatives, budget challenges and highlight the role the AbilityOne Program is serving to support DoD mission critical needs. The Procurement Panel will address government-wide procurement changes, trends and the current acquisition budget challenges facing federal agencies. Learn best practices from a Panel of Small Business Leaders on creating and leveraging innovative small business partnerships; including subcontracting to grow jobs for people with significant disabilities.

Moderator Tina BallardExecutive Director and Chief Executive OfficerCommittee for Purchase From People Who Are Blind or Severely DisabledArlington, VA

Seán f. Crean Director, Office of Small Business ProgramsOffice of the Secretary of the NavyWashington Navy Yard, DC

SpeakersJoseph adamczykPresidentSDV Command Source, LLCSpring Lake, NC

Shay D. assadDirector, Defense Procurement and Acquisition Policy (DPAP)Office of the Secretary of DefenseWashington, DC

Thomas green Deputy Associate Administrator, Office of Small Business UtilizationGeneral Services AdministrationWashington, DC

Sheila guarderasPresidentSuperior Services, Inc.Fresno, CA

Helen Hurcombe Senior Strategic Acquisition AdvisorDepartment of CommerceWashington, DC

Carol Lowman Deputy DirectorU.S. Army - Army Contracting CommandFort Belvoir, VA

william mcnally Assistant Administrator, Office of ProcurementNational Space and Aeronautics AdministrationWashington, DC

Susan PollackSenior Procurement AnalystDefense Procurement and Acquisition PolicyWashington, DC

ronald Poussard Director, Small Business ProgramsU.S. Air ForceAir Force PentagonWashington, DC

Colonel roger westermeyer Director of Contracting Ogden Air Logistics CenterHill Air Force Base, UT

8:00 A.M. – 10:30 A.M.

LeaDerSHIPBest Practices in nonprofit managementThis session highlights some of the key ways to make your CRP more mission capable and provides you with hands-on ideas to put into practice. Whether you are a new CEO or have been in your position for 20 years, this session can help you keep up with the current best-practice thinking.

Moderatorana rodriguezDirector, TrainingNISH National Office

SpeakerPeter BrinckerhoffPresident and FounderCorporate AlternativesUnion Hall, VA

9:30 A.M - 10:45 A.M.

worKaBILITy InTernaTIonaL memBerSHIP meeTIngWorkability International members will gather for their annual general membership (AGM) meeting. This meeting is open to workability International members only.

Moderator Patrick maherPresident, Chief Executive OfficerWorkability InternationalSydney, Australia

10:30 A.M. – 11:00 A.M.Break

11:00 A.M. – 12:15 P.M.Concurrent Sessions

aBILITyone® Committee for Purchase Ceo forums updateIn the spirit of collaboration and participation and through a synergy of effort, the Committee, NIB, and NISH organized three CEO Forums: Definition Implementation, Business Rules and AbilityOne Enterprise. CEOs representing a diverse array of AbilityOne CRPs, met in June 2010 to participate in the forums to research and identify promising business concepts for the AbilityOne Program. They focused on key issues impacting the future of the Program as identified during NPA site visits and discussions held the previous year. In this panel presentation, you learn about the process, approach, concepts, and recommendations from participants of each of the forums.

ModeratorTina BallardExecutive Director and Chief Executive OfficerCommittee for Purchase From People Who Are Blind or Severely DisabledArlington, VA

SpeakersKimberly ZeichDeputy Executive DirectorCommittee for PurchaseFrom People Who Are Blind or Severely DisabledArlington, VA

Jerry BettenhausenPresidentNCWC Executive CommitteeWichita Falls, TX

DaILy SCHeDuLeweDneSDay, may 25

Continued Kirk adamsPresident and Chief Executive OfficerThe Lighthouse for the BlindSeattle, WA

ace BurtPresident and CEOEnterprise Service SolutionsAustin, TX

mitch TomlinsonPresident and CEOPeckham, IncLansing, MI

aBILITyone® BuSIneSS DeVeLoPmenTContact Center Services updateContact Center Services and Information Technology (IT) industry sectors are experiencing job growth despite the economy. Many corporations are moving their contact centers and IT help desks back to the United States from overseas and are, thus, creating thousands of job opportunities. In this session you learn about NISH programs that assist you to serve persons with significant disabilities and to help our returning war wounded warriors to obtain jobs that offer career growth and technical certifications. You learn how “cloud” technologies are changing the game for service offerings – making it easier to start and easier to reach persons with significant disabilities. NISH offers training courses, technical assistance, best practices, and a formal grant program. This session is for all audiences from beginner to contact center services providers.

Moderator Peggy grittSenior Program Manager, Contact Center ServicesNISH National Office

Speaker Dan woodsProgram Manager, Contact Center ServicesNISH National Office



10:45 A.M. – 12:15 P.M.Concurrent Sessions (continued)

CrP BuSIneSS STraTegIeSmanaging relationships with Contracting PartnersIn this session, this speaker brings his nearly 40 years of experience and unique perspectives in dealing effectively with both legal and practical challenges of managing relationships with contracting partners. These include Federal Government contracts from prime contractor to government, between prime contractor and subcontractor and among teaming partners. This session presents common pitfalls in such relationships and strategies for avoiding problems and for minimizing them when they arise. The presentation summarizes key ethics rules that can trap the unsuspecting on government contracts; including how violations of government rules and statutes flow down to subcontractors and how prime contractors can be responsible for the acts and omissions of subcontractors. This is true even when the prime contractor knows nothing about the subcontractor’s conduct at the time and even if the conduct is actually prohibited under the terms of the subcontract.

Moderator rhett LinkeExecutive Director, Strategic Business Development UnitNISH National Business DevelopmentNISH National Office

Speakerwilliam r. PurdySenior Partner in Government Contracts GroupBradley, Arant, Boult, Cummings, LLPJackson, MS

oPeraTIonS for SerVICeS anD ProDuCTSnISH Support to the DLa Land and maritime missionThis session provides an overview of the Hardware Line of Business (LOB) and details of the progress of this LOB with strong emphasis on what the government is seeking to enhance customer loyalty and to establish models of quality performance that will enable NISH CRPs to grow their business in the Hardware LOB.

The presentation will be given by the highest ranking procurement official who is the Chief of Procurement Acquisition at DLA Land and Maritime.

He will share his thoughts what CRPs should be doing to increase their market share at DLA Land and Maritime and how CRPs should position themselves for diversity of product manufacturing and future growth.

Moderator Bill allen, Jr.Business Development Director, Products NISH National Business DevelopmentNISH National Office

Speakermilton LewisExecutive Director, Contracting and Acquisition Management DLA Land and MaritimeColumbus, OH

LeaDerSHIPSocial enterprise Strategies: Implications for CrPsThis session describes the rapidly growing field of social enterprise in the United States and presents several case studies showing ways in which social enterprise has enabled organizations to increase sustainability and achieve scale. You learn about the challenges associated with creating and growing social enterprises and best practices for overcoming them. In addition, you learn about ways successful social enterprises partner

with other social and economic stakeholders in communities; such as corporations, government, and universities, to achieve leverage.

Moderator Deborah atkinsonExecutive Director, Learning and Performance ExcellenceNISH National Office

SpeakerLisa nitzePresident and Chief Executive OfficerSocial Enterprise AllianceWashington, DC

InSTITuTeKey Initiatives of the Institute for economic empowerment, Part 1During this session, you participate in a discussion on the current metrics in place to collect and analyze information about the AbilityOne workforce. CRP and Institute staff members provide updates on demographic and statistical data from the Employee Research System and the AbilityOne Employee Satisfaction survey.

Hear how the information collected is linked to the Quality Work Environment Initiative and other ongoing workforce development activities for employees with disabilities.

Moderator martin gerryExecutive Managing DirectorNISH Institute for Economic EmpowermentNISH National Office

Speakersron ColavitoComptrollerOccupations/New DynamicsMiddletown, NY

mike IdoniDirector Information ServicesLakeview Center, Inc.Pensacola, FL

Speakers from the Institute for Economic Empowerment, NISH National Office

Jan williamsDirector of QWE

Peta LeonardDirector of Information

Therese SteinResearch Manager

feDeraLDoing Business with the abilityone ProgramThis session offers an overview of the AbilityOne Program, building relationships, and personal interaction with Program officials. This session focuses on the information contracting officers need to satisfy their procurement requirements, the way the Committee for Purchase executes its mission, NISH’s new lines of business, partnering with small business, and performance-based service acquisitions. After the presentation, you have the opportunity to ask questions.

Moderator Dave TheimerAssistant Vice President, MarketingNISH National Business DevelopmentNISH National Office

SpeakersBarry LinebackDirector, Business OperationsCommittee for Purchase From People Who Are Blind or Severely DisabledArlington, VA

william mcnallyAssistant Administrator, Office of ProcurementNational Space and Aeronautics AdministrationWashington, DC

12:15 P.M. – 1:30 P.M.general Lunch

12:15 P.M. – 1:30 P.M.regional Lunches East Northwest South Central


aBILITyone®nISH B-1 ProcessNISH staff educates the audience on the B-1 Process, to include how the B-1 Procedure has changed and how the changes will impact CRPs.

Moderatormartin williamsVice President, Regional OperationsNISH National Office

Speakersmicky gazawayExecutive DirectorNISH South Region

nicole HansmaSenior Program ManagerNISH National Business DevelopmentNISH North Central Region

Joel PagliarelloDirector, Customer RelationsRegional OperationsNISH National Office

Jean robinson, esq.General CounselNISH National Office

nancy yoderBusiness Development DirectorNISH North Central Region

aBILITyone® BuSIneSS DeVeLoPmenTPrime Contractor Program overviewThis informational session provides an overview of the Prime Contractor Programs business area within NISH National Business Development. Prime Contractor Programs is a new strategic focus for NISH and the

AbilityOne Program. The presentation provides a program overview and answer the questions: What do prime contractors expect of CRPs? and What should CRPs expect of Prime contractors? Additionally, the session provides highlights of the first AbilityOne DOD mentor protégé agreement.

ModeratorDiane murrayAssistant Vice President, Prime Contractor ProgramsNISH National Office

SpeakersTizoc S. LozaCorporate Program ManagerSocio-Economic Business Programs/Government Relations Northrop GrummanArlington, VA

melissa mcKenzieSenior Program Manager, Prime Contractor ProgramsNISH National Office

april Pinch-KeelerPresidentMVLESpringfield, VA

Ken rushVice President of Contracts and Business DevelopmentMVLESpringfield, VA

CrP BuSIneSS STraTegIeSSmart growth for CrPs, Part 1If you are going to grow your CRP, grow smart. This session shows you the key tenets of smart growth, the starting place, and what things to consider. You will leave with many hands-on ideas to use with your organization; including a decision tree to help you and your board make the best possible decisions about how to grow your CRP.




ModeratorDeborah atkinsonExecutive Director, Learning and Performance ExcellenceNISH National Office

SpeakerPeter BrinkerhoffFounder, PresidentCorporate Alternatives, Inc.Union Hall, VA

oPeraTIonS for SerVICeS anD ProDuCTSwhat Customers want: Lessons from CrPs and federal CustomersThe economy has not rebounded; government requirements are shrinking and becoming more rigid. The panel discusses what the customer wants in this tough procurement environment by sharing best practices and approaches to promote business growth. A panel of government and CRP executives share their challenges, successes, and failures in this turbulent procurement season. Having this information can be the difference in your CRP obtaining or maintaining your existing contracts.

ModeratorBill allen, Jr.Business Development Director, ProductsNISH National Office

Speakers Deborah aultChief, Contracts DivisionMICC Center - Fort KnoxFort Knox, KY

James aynes Executive DirectorEmployment SourceFayetteville, NC

Pamela munozDirectorMission and Installation Contracting Command (MICC) Joint Base Lewis-McChord, WA

Sherri Scyphers-Hungate Vice President Goodwill Industries of South Florida, Inc. Miami, FL

LeaDerSHIPSocial return on InvestmentThe concept of Return on Investment is familiar to anyone who has invested in a for-profit. But what is Social Return on Investment (SROI)? How does one “invest” in a nonprofit, and what are the “returns”? REDF, a California venture philanthropy organization, pioneered the concept of SROI over 10 years ago. Since then, REDF has refined a framework that identifies cost savings and revenue contributions associated with an individual’s employment in a social purpose enterprise. You learn about the concept of SROI, ways in which SROI can apply to organizations, the benefits of understanding SROI, and REDF’s latest thinking: a system (currently in development) to help nonprofit agencies track SROI in an easy and integrated way.

Moderator Dave DubinskyRegional Executive DirectorNISH Pacific West Region

Speakeresther KimPortfolio DirectorThe Roberts Enterprise Development Fund (REDF)San Francisco, CA

InSTITuTeKey Initiatives of the Institute for economic empowerment, Part 2You hear about the status of the Institute research and demonstration projects related to increasing economic empowerment and expanding opportunities for choice for

individuals with disabilities. Panelists provide information on the current outcomes from Veterans workforce research, the results and current status of the financial/benefits counseling program for CRP employees, and an update on the Institute/ARC of the US partnership to provide expanded choice for employees with intellectual and developmental disabilities. All of these initiatives are reaching key milestones. You learn about opportunities for employees with disabilities and/or their nonprofit organization to participate.

Moderatormartin gerryExecutive Managing DirectorNISH Institute for Economic EmpowermentNISH National Office

SpeakersDavid HenningerExecutive DirectorBayaud Enterprises, Inc.Denver, CO

Denise PerkaResearch ManagerNISH Institute for Economic EmpowermentNISH National Office

feDeraLTrends in Procurement, Part 1Acquisition reform has been on every administration’s agenda for the last 30 years, yet government programs consistently run over budget, deliver past deadline, and fall short of expectations. Over the past 2 years, a spate of new mandates and guidelines, the passage of GPRA Reform, and the CIO’s IT Procurement Reform Plan have all put the spotlight on the performance of programs, projects, and their acquisitions. These developments signal a major shift in the acquisition environment: from a focus on regulations to a focus on results. With every dollar out of six spent by the Federal Government

going to contractors, minimizing waste and maximizing value for the taxpayer have become a priority across all levels of government. The question is, what can and should acquisition professionals do to prepare for the changes ahead?This interactive seminar walks you through key guidelines and mandates, their implications for agencies, and the actions acquisition professionals need to take.

This session offers Federal CEUs.

Moderator ana rodriguezDirector, TrainingNISH National Office

SpeakerKathleen DawnBusiness Development ManagerESIArlington, VA

2:45 P.M. – 3:00 P.M.Break


aBILITyone®Sources Sought Best PracticesNISH Business Development Directors educate the audience on the NISH Sources Sought Process. They will discuss and share best practices for CRPs to use when responding to NISH Sources Sought Notices.

ModeratorSheila SandfordDirector, Special ProjectsNISH National Office

Speakers from NISH National Business Development Team

Bill allen, Jr.Business Development Director, Products NISH National Office

ryan BlackmanSenior Deputy DirectorNISH National Office

Polly ColbyBusiness Development DirectorNISH Northwest Regionmark HessBusiness Development DirectorNISH South Region

Trudy JonesBusiness Development DirectorNISH South Central Region

Craig LawrenceBusiness Development DirectorNISH Pacific West Region

Becky wright-BrizeeBusiness Development DirectorNISH East Region

nancy yoderBusiness Development DirectorNISH North Central Region

aBILITyone® BuSIneSS DeVeLoPmenTTotal facility management Program update and CrP Panel DiscussionThis session provides CRPs with a high-level overview of the Total Facility Management (TFM) line of business along with a Q&A panel discussion with customers and CRPs providers in AbilityOne TFM. The session includes updates on NISH’s efforts to support TFM that include the launch of a new TFM Program Office, FY11 and FY12 TFM growth potential, TFM training concepts, and AbilityOne Program successes in this rapidly growing line of business.

Moderatormark KesslerSenior Team ManagerNISH National Business DevelopmentNISH National Office

Speakers Deborah aultChief, Contracts DivisionMICC, Fort KnoxFort Knox, KY

Steven D. CoonsDirector, Fedcap Building ServicesNew York, NY

Jeff DolvenPresident and Chief Executive OfficerSkookum Educational ProgramsBremerton, WA

Paul HueningVice PresidentHuman Technologies CorporationUtica, NY

Keith walkerVice President, Marketing and OperationsProfessional Contract Services, Inc. (PCSI)Austin, TX

Curt Salter, rBSmChief Operations OfficerChimes DCBaltimore, MD

CrP BuSIneSS STraTegIeSSmart Business growth for CrPs, Part 2You receive some hands-on ideas to fuel your smart growth. A panel of US and Workability International CEOs discuss their growth strategies, “how and why” their growth-related decisions were made by their organizations and their lessons learned. Sometimes the smart decision is to grow and sometimes it is not! You hear their candid and revealing stories.

ModeratorPeter BrinkerhoffFounder, PresidentCorporate Alternatives, Inc.Union Hall, VA




SpeakersSteve JonesChief Operating OfficerBedford GroupPanorama, Australia

Jim mcClellandPresidentGoodwill Industries of Central Indiana, Inc.Indianapolis, IN

Sally PowellExecutive Manager Strategy and Organisational DevelopmentBedford GroupPanorama, Australia

mitch TomlinsonChief Executive OfficerPeckham, Inc.Lansing, MI

oPeraTIonS for SerVICeS anD ProDuCTSProduct Processing and Packaging: an exciting new market for abilityone!The retail grocery industry in the United States has passed $600 billion dollars in annual sales. Some CRPs are already successfully competing in this market. A panel of experts from industry, CRPs, and NISH share success stories and answer your questions about the potential employment opportunities that these types of projects may provide.

Moderatorrose TallantBusiness Development ManagerNISH ProductsNISH National Office

SpeakersJoseph williamsJordon Marketing Associates, LtdO'Fallon, MO

John m. ScottDirector, Quality AssuranceHE Grocery CompanySan Antonio Retail Support Center (SARSC)San Antonio, TX

Dean StearmanVice President, Chief Innovation OfficerDePaul IndustriesPortland, OR

nancy B. StrickerChief Executive OfficerTransylvania Vocational Services, Inc.Brevard, NC

LeaDerSHIPSustaining Social ImpactWe are all motivated by our mission to create employment opportunities for individuals with significant barriers to work. But how do we ensure that our social impact can be sustained? REDF’s own experience working with a network of San Francisco Bay Area nonprofits has yielded some important lessons learned and has identified areas where more experimentation is needed. You learn how REDF’s portfolio organizations leveraged REDF’s initial investment to secure long-term business relationships and community partnerships. You are introduced to REDF’s tools to assist organizations in capacity assessment, business planning, and performance management. You hear about REDF’s latest thinking and early experience attempting to embed the social enterprise concept in the mainstream of small business development and nonprofit strategy.

Moderator Dave DubinskyRegional Executive DirectorNISH Pacific West Region SpeakerJason TrimiewDirector, Business Development and Government RelationsREDFSan Francisco, CA

InSTITuTewhat’s new in assistive TechnologyAssistive technology for the workplace and for activities of daily living are in the midst of a major revolution. Technologies developed for mainstream phones, games, and computers make levels of independence and productivity never thought possible easily and inexpensively available to all. In this session, you learn about new developments like the Global and National Public Inclusive Infrastructures (GPII and NPII Projects) and what they mean for people with disabilities. You hear about existing and upcoming applications and technologies and the way you can use them to help people with disabilities lead more independent and productive lives.

ModeratorDenise DriverDirector, ResearchNISH Institute for Economic EmpowermentNISH National Office

SpeakerPaul nishmanRehabilitation EngineerNISH Northwest Regional Office feDeraLTrends in Procurement, Part 2This session is a continuation of the Trends in Procurement training.

This session offers Federal CEUs.

Moderatorana rodriguezDirector, TrainingNISH National Office

SpeakerKathleen DawnBusiness Development ManagerESIArlington, VA

5:30 P.M. – 6:30 P.M.award winner reception by invitation

6:00 P.M. – 6:45 P.M.awards Banquet reception/Cash Bar

7:00 P.M. – 9:30 P.M.awards Banquet

3 3w w w . n I S H . o r g / C o n f e r e n C en I S H n aT I o n a L T r a I n I n g a n D a C H I e V e m e n T C o n f e r e n C e o r L a n D o 2 0 1 1

Paul atkinson TreasurerPresident and CEOEggleston ServicesNorfolk, VA

James C. Barone Immediate Past ChairWest Chester, OH

frederick Beaman IIIMontclair, VA

gregory D. Bender ChairpersonDirector Of Business OperationsChautauqua County Chapter, NYSARC Inc.Jamestown, NY

Stephen BennettPresident and CEOUnited Cerebral PalsyWashington, DC

Peter BernsCEOThe ARC of the United StatesWashington, DC

Jerry Bettenhausen PresidentWork Services, Inc.Wichita Falls, TX

robert Chamberlin President and CEONISHVienna, VA

william S. Coleman, Jr. Chair-ElectProcurement ConsultantIndianapolis, IN

Dean Kenneth emersonVice President of OperationsSVRC Industries, Inc.Saginaw, MI

frederick J. freseHudson, OH

Jim gibbonsPresident and CEOGoodwill Industries International, Inc.Rockville, MD

David gonzalesExecutive DirectorPORTCO, Inc.Portsmouth, VA

Steven KingPresident and CEOBeacon Group SW, Inc.Tucson, Az

mike KivitzPresident and CEOAdelante Development Center, Inc.Albuquerque, NM

frank Lopez PresidentTaino Group, LLCPotomac Falls, VA

amy LuttrellPresidentEaster Seals Miami Valley, Inc.Dayton, OH

wayne mcmillanPresident and CEOBobby Dodd IndustriesAtlanta, GA

Thomas millerTeam LeaderBH Services, Inc.Ellsworth Air Force Base, SD

rhea nelsonExecutive Director and CEONew Leaf, Inc.Oak Harbor, WA

Barbara nurenbergPresident and CEOJVS – DetroitSouthfield, MI

Steve PerduePresidentGrand Traverse IndustriesTraverse City, MI

Belinda PorrasProject ManagerEmployment SourceFayetteville, NC

frederick ”will” williams,Killeen, TX

Brenda L. yarnell SecretaryExecutive DirectorUCP Land Of LincolnSpringfield, IL

2011 Sessions with the Committee

At this year’s NISH National Training and Achievement Conference: observe the May Committee meeting, interact with Committee members and staff, and learn about initiatives and procurement policy trends. Hope to see you at these exciting and informative sessions:

• Committee Meeting Tuesday, May 24, 12:30 P.M. – 2:30 P.M.

• “Speed Dating” II with the Committee Tuesday, May 24, 3:00 P.M. – 4:30 P.M.

• Acquisition Keynote and Procurement and Small Business Leaders’ Panel Wednesday, May 25, 8:00 A.M. – 10:30 A.M.

• CEO Forum Update Wednesday, May 25, 11:00 A.M. – 12:15 P.M. AbilityOne.gov

nISH BoarD of DIreCTorS


Joseph adamczykPresidentSDV Command Source, LLC21 Shining Water Lane Spring Lake, NC [email protected]

Kirk adamsPresident and CEOThe Lighthouse for the Blind, Inc.2501 South Plum StreetSeattle, WA [email protected]

Becky aldermanChief Operating OfficerTransylvania Vocational Services, Inc.P.O. Box 1115Brevard, NC 28712-0115828-884-3195, ext: [email protected]

Deborah aultContracting OfficerMission and Installation Contracting Command (MICC) Center, Fort Knox199 6th AvenueBuilding 1109B, Suite 250Fort Knox, KY [email protected]

James aynes Executive DirectorEmployment Source600 Ames StreetFayetteville, NC [email protected]

Tina BallardExecutive DirectorCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

Louis BartalotDirector, Program Analysis and EvaluationCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

Jerry BettenhausenPresidentWork Services Corporation3401-B Armory RoadWichita Falls, TX [email protected]

Juan BezanillaEngineering ManagerReadyOne Industries1414 Ability DriveEl Paso, TX [email protected]

ed BoerstQuality DirectorProfessional Contract Services, Inc. (PCSI)718 FM 1626, WestAustin, TX [email protected]

Tom BouchardDeputy ChiefACC-APG (SCRT)-NatickKansas StreetNatick, MA [email protected]

Peter BrinkerhoffPresident and CEOCorporate Alternatives, Inc.125 Sailboat LaneUnion Hall, VA [email protected]

anne BryceChief Executive OfficerAchieve Australia LtdP.O. Box 1029New South Wales, Australia+61 2 9034 [email protected]

ace BurtPresident and CEOEnterprise Service Solutions3755 Capitol of Texas Highway SouthSuite 301Austin TX [email protected]

Spencer ByrumChief Executive OfficerHRS Consulting, Inc2645 Executive Park DriveSuite 420Weston, FL [email protected]

Craig CochranProject ManagerProject ManagerGeorgia Tech4705 Norman Drive, N.W.Kennesaw, GA [email protected]

michael Kevin CloudVice President of Administration and ITProfessional Contract Services, Inc. (PCSI)718 FM 1626 West, Bldg. 100Austin, TX [email protected]

ron ColavitoComptrollerOccupations, Inc.15 Fini DriveSuite DMiddletown, NY [email protected]

Bradley CollingsPresidentSecure Document Alliance1850 South 3230, WestSalt Lake City, UT [email protected]

Steven D. CoonsDirector, Building ServicesFedcap Rehabilitation Services211 West 14th StreetNew York, NY [email protected]

ConferenCe PreSenTerS

Sylvia CuryExecutive Director, FENAVAPE and President, AVAPEAVAPE/FENAVAPEAvenida Brasil726Jardim América, São Paulo Brazil 01430-000+55 11 [email protected]

Kathleen DawnBusiness Development ManagerESI901 North Glebe RoadSuite 200Arlington, VA [email protected]

ram Prasad DhunganaPresidentNational Rehabilitation Centre of the Disabled (NRCD) NepalAruchour VDC 2SyangjaGandaki zone, Nepal (00977) 01-4358304nrcd @ntc.net.np

Jeff DolvenPresident and Chief Executive OfficerSkookum Educational Programs4525 Auto Center WayBremerton, WA [email protected]

ruth ganister, esq.Founding Partner Rosenthal and Ganister31 Turner LaneWest Chester, PA [email protected]

russell gibsonVice President and Chief Financial Officer ReadyOne Industries1414 Ability DriveEl Paso, TX [email protected]

Thomas green Deputy Associate Administrator, Office of Small Business UtilizationGeneral Services Administration1275 3rd Street, NE, Room 1218AWashington, DC [email protected]

Sheila guarderasPresidentSuperior Services, Inc.4688 West Jennifer Avenue, Suite 104Fresno, CA [email protected]

Sandra HamlettBranch ChiefU.S. Department of LaborBranch of Service Contract Wage Determinations Wage and Hour Division200 Constitution Avenue, NWWashington, DC [email protected]

Colonel Jeanne Hardrath, uSafDirector, Clothing and Textiles Supply ChainDLA Troop Support700 Robbins AvenuePhiladelphia, PA [email protected]

David HenningerExecutive DirectorBayaud Industries, Inc.333 West Bayaud AvenueDenver, CO [email protected]

John C. Hollan IIIService Contract Manager Directorate of Installations and Mission SupportHeadquarters Air Combat Command Contracting DivisionCivil Engineer Operations BranchHQ ACC/A7OO129 Andrews Suite 206Langley Air Force BaseHampton, VA 23665 [email protected]

m. allison Hill, CPaVice President of Finance and Chief Financial OfficerLakeview Center, Inc.Gulf Coast Enterprises1221 West Lakeview AvenuePensacola, FL 32501-1922850 [email protected]

andrew HoughtonChairpersonCommittee for Purchase From People Who Are Blind or Severly Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA 22202-3259

Paul HueningVice President, Business Services and Governmental AffairsHuman Technologies Corporation2260 Dwyer AvenueUtica, NY [email protected]

marvette Humphry AdvocateEggleston Services914 Fauquier Street, #BNorfolk, VA [email protected]

roy HungVice President, Business DevelopmentGoodwill Contract Services Hawaii, Inc.2610 Kilihau StreetHonolulu, HI [email protected]

Helen Hurcombe Senior Strategic Acquisition AdvisorDepartment of Commerce1401 Constitution Avenue, NW, Rm 5830Washington, DC [email protected]

mike IdoniDirector, Information ServicesLakeview Center, Inc.1221 West Lakeview AvenuePensacola, FL [email protected]

Steve JonesChief Operating OfficerThe Bedford Group615 Goodwood RoadPanorama, SA Australia 5039+61 [email protected]


robert Kelly, Jr.Private CitizenCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA 22202-3259

angela KerinsChief Executive OfficerRehab GroupRoslyn ParkSandymountDublin 4, Ireland +353 1 [email protected]

arthur m. Kerschner, Jr.Director, Business OperationsCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

James KestelootPrivate CitizenCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA 22202-3259

esther KimPortfolio DirectorREDF631 Howard StreetSuite 320San Francisco, CA [email protected]

Scott KueblerVice President, Safety, Security and Risk ManagementServiceSource Network2735 Whitney RoadClearwater, FL [email protected]

milton LewisExecutive Director, Contracting and Acquisition ManagementDLA Land and Maritime3990 East Broad StreetColumbus, OH [email protected]

Pam LillibridgePresident and CEOTresco, Inc.P.O. Box Drawer 2469Las Cruces, NM [email protected]

Barry LinebackDirector, Business OperationsCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

Dennis LockardCommittee CounselCommittee for Purchase from People Who Are Blind or Severly Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

mariana LorcaDirector of International Relations and ProjectsAVAPE / FENAVAPEAvenida Brasil726Jardim América, São Paulo Brazil 01430-000+55 11 [email protected]

Carol Lowman Deputy DirectorU.S. Army - Army Contracting Command9301 Chapek RoadFort Belvoir, VA [email protected]

Tizoc S. LozaCorporate Program Manager, Socio-Economic Business Programs/ Government RelationsNorthrop Grumman Corporation1000 Wilson BoulevardSuite 2300Arlington, VA [email protected]

eileen LuDirector General OfficeEden Social Welfare Foundation3F. No.55, Wanmei StreetSection 1Taipei, Taiwan R.O.C #[email protected]

Brandon macsataManaging PartnerThe Macsata-Kornegay GroupP.O. Box 15275Washington, DC [email protected]

Patrick maherPresident, Chief Operating OfficerWorkability InternationalLevel 181 Castlereagh StreetSydney, NSW Australia 200002-9256 [email protected]

george marshallPresidentHaywood Vocational Opportunities, Inc.172 Riverbend StreetWaynesville, NC [email protected]

Jim mcClellandPresident and CEOGoodwill Industries of Central Indiana, Inc.1635 West Michigan StreetIndianapolis, IN [email protected]


william mcnally Assistant Administrator, Office of ProcurementNational Space and Aeronautics AdministrationSuite 5F82300 E Street, SWWashington, DC [email protected]

robert e. michaelProcurement AnalystHeadquarters, Air Combat Command Contracting DivisionDirectorate of Installations and Mission SupportCivil Engineer Operations BranchHQ ACC/A7KALangley AFBHampton, VA 23665 [email protected]

Pamela munozDirector, MICC JBLMMission and Installation Contracting CommandBuilding 2015, MS-19, Box339500Joint Base Lewis-McChord, WA [email protected]

Sean murphyBranch ChiefArmy Contracting Command - NCD, NESSIE100 Medway RoadMilford, MA [email protected]

Jeffrey myhreAssistant Product Manager, Flame Resistant ClothingPM SCIE, Fort Belvoir VirginiaPM-SCIE5981 13th StreetFort Belvoir, VA [email protected]

nancy myrickDirector, Policy and ProgramsCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

Joseph J. nikolausDirector, Black BeltGoodwill Industries of Southeastern WI, Inc.5300 North 118th CourtP.O. Box 250973Milwaukee, WI [email protected]

Lisa nitzePresident and CEOSocial Enterprise AllianceP.O. Box 10475Uniondale, NY [email protected]

James omvigVice ChairpersonCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA 22202-3259

april Pinch-KeelerPresidentMVLE, Inc.7420 Fullerton RoadSuite 110Springfield, VA [email protected]

Belinda PorrasNISH Board MemberEmployment Source3308-3 Harbour Pointe PlaceFayetteville, NC [email protected]

ronald Poussard Director, Small Business ProgramsU.S. Air ForceSAF/SB1060 Air Force PentagonWashington, DC [email protected]

Sally PowellExecutive Manager, StrategyThe Bedford Group615 Goodwood RoadPanorama, SA Australia 5039+61 [email protected]

Daniel J PurcellProgram Management SupportPM SCIE, US ARMY RDECOMU.S. Army RDECOM13 Kansas StreetNatick, MA [email protected]

william r. PurdySenior Partner in Government Contracts GroupBradley Arant Boult Cummings LLPP.O. Box 1789Jackson, MS [email protected]

Barbara riggsDisability Services ManagerEggleston Services1161 Ingleside RoadNorfolk, VA [email protected]

Ken rushVice President, Contracts and Business DevelopmentMVLE, Inc.7420 Fullerton RoadSuite 110Springfield, VA [email protected]

Curt Salter, rBSmChief Operating OfficerChimes DC4815 Seton DriveBaltimore, MD [email protected]

Janet SamuelsonPresident and CEOServiceSource Network6295 Edsall RoadSuite 175Alexandria, VA [email protected]

3 9w w w . n I S H . o r g / C o n f e r e n C en I S H n aT I o n a L T r a I n I n g a n D a C H I e V e m e n T C o n f e r e n C e o r L a n D o 2 0 1 1


John m. ScottDirector, Quality AssuranceHE Grocery CompanySan Antonio Retail Support Center (SARSC)Administration Building, Ste. 20004710 Pan Am ExpresswaySan Antonio, TX 78218-0200210-938-4621 [email protected]

Sherri Scyphers-Hungate Vice PresidentGoodwill Industries of South Florida, Inc.2121 Northwest 21st StreetMiami, FL [email protected]

nathan ShortQuality Assurance ManagerProfessional Contract Services, Inc. (PCSI)718 FM 1626 WestAustin, TX [email protected]

Jo SinhaCorporate Vice PresidentPeckham, Inc.3510 Capital City BoulevardLansing, MI [email protected]

Shawn SpenglerDirector of Product PlacementNational Industries for the Blind (NIB)1310 Braddock PlaceAlexandria VA 703-310-0559 [email protected]

Dean StearmanVice President, Chief Innovation OfficerDePaul Industries4950 NE Martin Luther King Jr BlvdPortland, OR 97211503 [email protected]

mitch TomlinsonPresident, Chief Executive OfficerPeckham, Inc.3510 Capital City BoulevardLansing, MI [email protected]

Jason TrimiewDirector, Business Development and Government RelationsRoberts Enterprise Development Fund (REDF)631 Howard Street, Suite 320San Francisco, CA [email protected]

Keith walkerVice President, Operations and MarketingProfessional Contract Services, Inc. (PCSI)718 FM 1626 WestAustin, TX [email protected] Kent a. waltersExecutive Director, Goodwill Great LakesDirector, Support ServicesGoodwill Industries of Southeastern Wisconsin, Inc.P.O. Box 88-7210Great Lakes, IL [email protected]

Colonel roger westermeyer Director of Contracting Ogden Air Logistics CenterHill AFB, [email protected]

frederick “will” williamsNISH Board of Directors, Member6000 Lolly LoopKilleen, TX [email protected]

Joseph williamsPresidentJordan Marketing Associates, LTD3023 Highway KSuite 510O'Fallon, MO [email protected]

Tim yamauchiExecutive Vice President / CFOPRIDE Industries10030 Foothills Boulevard Roseville, CA [email protected]

richie ybarraISO CoordinatorReadyOne Industries1414 Ability DriveEl Paso, TX [email protected]

Kim ZeichDeputy Executive DirectorCommittee for Purchase From People Who Are Blind or Severely Disabled1421 Jefferson Davis HighwayJefferson Plaza 2, Suite 10800Arlington, VA [email protected]

Mark Your Calendar

We are Indiana Bound in 2012!

Join us in Indianapolis at the JW Marriott for the 2012 NISH National

Training and Achievement Conference. It’s never too early to start

making your plans. We’ll look forward to seeing you in Indianapolis.

SAVE THE DATE: May 21 – 23, 2012 • www.nish.org/conference


on Wednesday, May 25, 2011, the NISH National training and achievement Conference awards Banquet will honor these highly successful individuals, nonprofit agencies, government agencies, and businesses with their stories.

2010 nISH naTIonaLawarD reCIPIenTS

ParTICIPanT awarDS

william m. usdane

naTIonaL wInner and norTH CenTraL regIonDavid ogletree Vocational Guidance ServicesCleveland, OH

evelyne Villines

naTIonaL wInner and SouTH CenTraL regIonLloyd ColeThe Helping Hand of Goodwill Industries Extended Employment Sheltered WorkshopKansas City, MO

abilityone Honor roll for Veterans with DisabilitiesBret DifrancescoPCSIFt. Lewis, WA

CuSTomer awarDS

goVernmenT awarD for SerVICeS – mILITaryJoint Base Lewis-mcChord mission & Installation CommandJoint Base Lewis-McChord, WA

goVernmenT awarD for SerVICeS – CIVILIangSa great Lakes region/ohio Chicago, IL

goVernmenT awarD for ProDuCTSCombat Clothing & equipment Team u.S. army Soldier rD&e CenterNatick, MA

aBILITyone neTworK awarDS

PerformanCe exCeLLenCe In goVernmenT ConTraCTSBobby Dodd InstituteAtlanta, GA

PerformanCe exCeLLenCe In uSIng THe aBILITyone Program To furTHer ITS mISSIonadelante Development CenterAlbuquerque, NM

PerformanCe exCeLLenCe In HIrIng VeTeranS wITH DISaBILITIeSSkookumBremerton, WA

PerformanCe exCeLLenCe In graSSrooTS aDVoCaCyCottonwood, Inc.Lawrence, KS

PerformanCe exCeLLenCe In QuaLITy worK enVIronmenTwork Services CorporationWichita Falls, TX

CommunITy awarDS

CommerCIaL BuSIneSS ParTnerSHIP (In SuPPorT of THe aBILITyone Program)Kaiser Permanente Pasadena, CA

SmaLL BuSIneSS ParTnerSHIP Summit Treestands, LLCDecatur, AL

meDIa/rePorTerwashington Postnicole norfleetWashington, DC

goVernmenT awarD for STaTe/LoCaL offICIaLSrosanne renauerMichigan Rehabilitation ServicesLansing, MI

regIonaL wInnerS

william m. usdanePACIFIC WEST REGIONrosamaria SantanaJob Options, Inc.San Diego, CA

NORTHWEST REGIONJames SpencerWitco, Inc.Caldwell, ID

SOUTH CENTRAL REGIONJohn D. LockeBayaud EnterprisesDenver, CO

SOUTH REGIONorrette SmithBridges BTC, Inc.Melbourne, FL

EAST REGIONJulius PowellLakeview Center, Inc.Washington, DC

nCwC awarD

mILTon CoHen LeaDerSHIP awarDJohn L. millerGoodwill of Southeastern WisconsinMilwaukee, WI

evelyne VillinesPACIFIC WEST REGIONJon CunninghamPARCRoy, UT

NORTHWEST REGIONranale wisemanBH ServicesEllsworth Air Force Base, SD

SOUTH REGIONramona HibbertDublin VA Medical CenterDublin, GA

EAST REGIONmarlon wilkinsSOC EnterprisesArlington, VA

Please Note: Awards for regional winners will be given at the regional lunches or in their hometown.

4 3w w w . n I S H . o r g / C o n f e r e n C e

Quality work environment (Qwe)Bronze level CrPs

the following agencies achieved the bronze level of recognition for their progress in implementing QWe. Bronze level CRPs completed the QWe self-assessment and submitted their Strategic action Plan. Keep up the good work!

anthony wayne rehabilitation Ctr. for Handicapped and Blind, Inc.Fort Wayne, IN

Beacon group, Inc.Tucson, Az

BH Services, Inc.Ellsworth AFB, SD

Center Industries CorporationWichita, KS

Crossroads rehabilitation Center, Inc. Indianapolis, IN

goodwill Commercial Services, IncPittsburgh, PA

goodwill easter Seals of the miami ValleyDayton, OH

goodwill Industries of Southeastern wisconsin, Inc.Milwaukee, WI

goodwill Services, Inc.Richmond, VA

grand Traverse Industries, Inc.Traverse City, MI

gw Commercial Services, Inc.Indianapolis, IN

Huntsville rehabilitation foundation Huntsville, AL

Job options, Inc.San Diego, CA

Lakeview Center, Inc.Pensacola, FL

Louise w. eggleston Center, Inc.Norfolk, VA

mount rogers Community Services BoardAtkins, VA

mVLeSpringfield, VA

new Dynamics CorporationMiddletown, NY

new Leaf, Inc.Oak Harbor, WA

occupations, Inc.Middletown, NY

PaCeMorgantown, WV

ParCClearfield, UT

resource Center Jamestown, NY

richmond area arCRichmond, VA

SoCArlington, VA

Tommy nobis enterprises, Inc.Marietta, GA

work, Inc.Dorchester, MA

work Services CorporationWichita Falls, TX

Documents

Conference Program Book