CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 1 Measuring ICT in Singapore Global Event on Measuring the Information Society Presented by Ng

CONFIDENTIAL© 2008 IDA Singapore. All Rights Reserved. 1

Measuring ICT in Singapore

Global Event on Measuring the Information Society

Presented by Ng Cher KengDirector, Strategic Planning DivisionInfocomm Development Authority of Singapore (IDA)

29 May 2008


Contents

> Background

> Data Sources / Data Collection and Analysis

> Indicators Generated - Examples

> Data Dissemination

> Measuring ICT Our Commitment Challenges faced Our Strategy

> Concluding Remarks


Background - Decentralised Statistical System

National Statistical Authority

Singapore Department of Statistics

(DOS)

Labour, Employment and Wages

Ministry of Manpower

Money & Banking

Monetary Authority of Singapore

Manufacturing

Economic Development Board

ICT

Infocomm Development Authority of Singapore (IDA)

Others

Tourism

Singapore Tourism Board


Background - Division of Work

>Official statistics are collected / compiled by:

National Statistical Authority (Singapore Department of Statistics or DOS)

Research and Statistics Units (or RSUs) in ministries and various other public sector agencies

>RSUs can better focus on data / statistics in their respective sectors, based on domain expertise

Resulting in closer contact / greater interaction between statistical personnel / data users, leading to more relevant statistics being collected / analysed for policy-making / reference


Background – Purpose>Policy Objective

Working towards IDA’s strategic goal of cultivating a vibrant and competitive ICT industry; and an ICT-savvy workforce and society

> Indicators are needed to help: Monitor and analyse trends / development in the Singapore ICT

landscape, contributing to: Policy formulation / review; and target-setting / progress review for

Singapore’s latest ICT masterplan “Intelligent Nation 2015”(iN2015)

International benchmarking of Singapore’s progress / developments in the ICT landscape Identify gaps / weaknesses for improvement and opportunities for

development

Assess IDA’s corporate Key Performance Indicators (KPIs)


IDA’s Vision, Mission & Strategic Goal

>Vision:

Singapore: An Intelligent Nation, A Global City, powered by ICT

>Mission:

To develop the ICT cluster as a major engine of growth and to leverage ICT for economic and social development

>Strategic Goal:

To cultivate a vibrant and competitive ICT sector in Singapore - one that attracts foreign investment and sustains long-term GDP growth thru’ innovative

ICT technology development, deployment and usage in Singapore - in order to enhance the global economic competitiveness of Singapore


2006 - 2015

Intelligent Nation

… Creation

Singapore’s ICT Masterplans2003 - 2006

Connected Singapore

… Connectedness… Convergence

Infocomm 21

2000 - 2003

1992 - 1999

… Connectivityand Content

IT2000

… Communications

1986 - 1991

National IT Plan

Singapore National IT Plan 1986

Computerisation

National Computerisation Plan

1981 - 1985


iN2015 Vision: “Singapore: An Intelligent Nation, A Global City, powered by ICT” iN2015 Desired Outcomes

> Enriched lives thru’ ICT

> Enhanced economic competitiveness and innovation thru’ ICT

> Increased growth and competitiveness of the ICT industry


#1 in the world in harnessing ICT to add value to the economy and society

2 -fold increase in VA of ICT sector to S$26Bn

3 -fold increase in ICT export revenue to S$60Bn

80 ,000 additional jobs

90% of homes using broadband

100% PC ownership in homes withschool-going children

iN2015’s goals…


Background: Mapping IDA’s corporate outcomes to iN2015 goals

IDA Corporate Outcomes

iN2015 Goals

Outcome 1: Enhanced economic competitiveness of

Singapore thru’ exploitation of ICT

# 1 in the world in harnessing ICT to add value to the economy and society 90% household broadband penetration 100% PC-ownership in homes with school-going children

Outcome 2: Growth and

competitiveness of the ICT industry

2-fold increase in VA of the ICT industry to S$26Bn 3-fold increase in ICT export revenue to S$60Bn 80,000 additional jobs in the ICT industry

Outcome 3: Impactful and effective

organisation


Data Sources

>Administrative data - Primarily telecom-related

>Stand-alone ICT surveys

Admin Data (Provided Monthly)

Unit Size Indicators Generated (examples)

Telecom Subscriptions and Volume / Usage

Telecom Licensees 300 Fixed Line Household Penetration; Mobile Penetration; Household Broadband Penetration

Annual Surveys Sampling Unit Sample Size

Indicators Generated (examples)

ICT Usage by Households and Individuals

Residential Addresses

10,000 Household PC/Internet penetration; HH with school-going children

ICT Usage by Enterprises Enterprises 14,000 Business PC/Internet penetration; Internet Activities; ICT Security Practices; Barriers to ICT Adoption

ICT Manpower Enterprises 14,000 ICT manpower profile

ICT Industry Enterprises 6,000 ICT industry profile


Data Collection / Analysis (Survey)

>Questionnaire formulation Considers international best practices and approaches

recommended by Eurostat, ITU, OECD, UNCTAD etc Internal validation by relevant line functions in IDA External validation thru’ pilots with businesses / individuals

>Data Collection Other than HH survey, self-administered questionnaires for all

other surveys submitted online or via postal system supported by: Telephone clarification Face-to-face interviews

HH survey fieldwork outsourced

>Analysis Data analysis and interpretation by IDA


ICT Indicators (Examples) - Fixed Line / Mobile Penetration

Source: IDA Admin Data

50.7

129.1

58.3

40.6

118.9

95.4

0

20

40

60

80

100

120

140

Mar

00

Mar

01

Mar

02

Mar

03

Mar

04

Mar

05

Mar

06

Mar

-07

Mar

-08

Pe

ne

tra

tio

n (

%)


ICT Indicators (Examples) - Dial-up / Broadband Penetration


59.5

7.1

77.181.1

23.0 22.50.0

10.020.0

30.040.0

50.060.0

70.080.0

90.0

Dec 00 Dec 01 Dec 02 Dec 03 Dec 04 Dec 05 Dec 06 Dec 07 Mar-08

Pe

ne

tra

tio

n (

%)

Household Broadband Penetration (%) Internet Dial-up Penetration (%)


…with higher broadband speeds’ take-up



88% 92%

72% 69%

12% 8%

28% 31%

2006 2007 2006 2007

With school-goingchildren

Without school-going children

No computer access

Has computer access

ICT Indicators Generated - Examples

> At the household levelAccess to Internet by housing typePC penetration by households with school-going children

72% 74%

82%88% 86%

90% 87% 90%

69%66%

59%60%60%54%52%

46%

2000 2001 2002 2003 2004 2005 2006 2007

Private Housing Public Housing

Household Access to the Internet by Housing Type

•Home computer penetration by households with school-going

children


ICT Indicators Generated - Examples

> At the individual levelComputer UsersInternet Users

49%

48%

53%

57%

66%

65%

65%

70%

2000

2001

2002

2003

2004

2005

2006

2007

Computer Users

36%

43%

47%

53%

62%

61%

59%

67%

2000

2001

2002

2003

2004

2005

2006

2007

Internet Users


Indicators Generated - Examples> At the enterprise level

ICT usage by Industries; Type of online activities

Internet Applications / Services

Proportion of Enterprises

2007 2006

1 For sending or receiving mails 96% 95%

2 For information search 92% 91%

3 For obtaining information from government organisations (e.g. from web sites or via e-mail) 77% 70%

4 For downloading or requesting government forms 74% 68%

5 For completing government forms online or sending 69% 60%

6 For making online payments to government organisations 48% 42%

7 For banking and financial services 48% 44%

8 For placing orders for goods/services 37% 35%

9 For receiving orders for goods/services 37% 34%

10 For marketing/promotion activities 35% 33%

11 For monitoring purposes 33% 29%

12 As a platform to deliver contents/services 33% 31%

13 Other communications (e.g. instant messaging) 27% 24%

14 For finding information about employment opportunities (recruitment and search) 27% 24%

15 For payment of goods/services 26% 27%

16 To access collaborative tools (e.g. file sharing) 20% 21%

17 For telephoning over the Internet (VoIP) 20% 21%

18 For telecommuting/remote access 18% 17%

19 For managing inventory and supplies with others 12% N.A.

20 For formal education or training activities 12% 13%

21 Track and manage customer relationship (CRM) 11% N.A.

22 Video-streaming 8% 10%

23 Video-conferencing 6% 11%

24 For rich media creations 5% 9%

25 Internet Data Centre (IDC) services 5% 8%

44%

33%

28%

17%

29%

45%

25%

17%

33%

35%

31%

40%

54%

44%

70%

59%

27%

30%

37%

49%

47%

44%

46%

54%

52%

46%

63%

72%

73%

85%

78%

41%

42%

48%

56%

59%

58%

66%

70%

70%

68%

83%

83%

91%

95%

78%

48%

49%

55%

61%

64%

64%

74%

75%

76%

78%

87%

87%

94%

96%

Others

Hotels and Restaurants

Other Service Activities

Real Estate, Rental and Leasing Activities

Financial and Insurance Activities

Arts, Entertainment and Recreation

Transport and Storage

Construction

Wholesale and Retail Trade

Manufacturing

Health and Social Work

Administrative and Support ServiceActivities

Education

Professional, Scientif ic and TechnicalActivities

Information and Communication

Computer

Internet

Broadband

Web Presence

3%

18%

26%

16%

26%

28%

26%

11%

30%

29%

21%

44%

50%

44%

68%

17%

29%

42%

29%

46%

32%

47%

36%

49%

48%

32%

70%

52%

74%

83%

32%

40%

45%

37%

51%

44%

58%

51%

64%

61%

63%

85%

70%

90%

89%

54%

46%

45%

42%

54%

57%

65%

63%

70%

68%

74%

88%

78%

93%

91%

Others

Hotels and Restaurants

Other Service Activities

Real Estate, Rental and LeasingActivities

Financial and Insurance Activities

Arts, Entertainment and Recreation

Transport and Storage

Construction

Wholesale and Retail Trade

Manufacturing

Health and Social Work

Administrative and Support ServiceActivities

Education

Professional, Scientif ic and TechnicalActivities

Information and Communication

ICT Usage by Industry Online Activities


Indicators Generated - Examples> ICT Industry Revenue; Domestic/Export Revenue


Indicators Generated - Examples

> ICT manpower profile

Employed ICT Manpower

32%

33%

30%

30%

68%

67%

70%

70%

2004

2005

2006

2007

Yea

r

Female Male

ICT Manpower by Gender

30%

27%

25%

29%

43%

45%

49%

43%

22%

22%

20%

21%

5%

6%

6%

7%

2004

2005

2006

2007

Yea

r29 years and below 30-39 years 40-49 years 50 years and above

ICT Manpower by Age


Tracking iN2015 Progress

Value Added

6.2%6.4%

0.0%

2.0%

4.0%

6.0%

8.0%

2006 2007(Est)% g

row

th f

rom

pre

v y

r

CAGR (2005-2015) needed = 7.6%

Infocomm Jobs

4.0%

10.9%

0.0%

5.0%

10.0%

2006 2007% g

row

th f

rom

pre

v y

r

CAGR (2005-2015) needed = 3.9%

10.3%

16.0%

0.0%

5.0%

10.0%

15.0%

2006 2007

Pe

rce

nta

ge

po

ints

inc

rea

se Avg. Percentage Points Increase (2005-

2015) needed = 3.9%

Household Broadband Penetration

Infocomm Export Revenue

31.0%

0.0%

10.0%

20.0%

30.0%

2006 2007 (Avail. in May 08)%

gro

wth

fro

m p

rev

yr

CAGR (2005-2015) needed = 10.5%


Tracking iN2015 Progress - Some ICT Rankings

Rankings 2005 2006 2007 2008

WEF Global IT Report 1st 2nd 3rd 5th

EIU e-Readiness Rankings 11th 13th 6th 6th

IMD World Competitiveness Yearbook - Tech Infrastructure sub-factor 3rd 2nd 2nd 2nd

Accenture e-Gov 3rd - 1st -

UN e-Gov Survey- e-Readiness Index- e-Participation Index

7th 2nd

--

23rd 10th

--


Data Dissemination

> Internal audience: Detailed management report

>External audience: Key indicators and survey reports are posted on the IDA

Internet website


Measuring ICT - Our Commitment

>Reliability and Accuracy We seek to benchmark ourselves against international best

practices in statistical activities and adopt quality assurance standards

>Timeliness and Accessibility We strive for the earliest possible release of survey findings,

and widest dissemination to various stakeholder groups, taking into account resources considerations

>Sustainability and Relevance We aim to improve the focus of survey work and enhance the

relevance of survey findings, which meet the needs of various stakeholder groups, including reducing respondent fatigue


Measuring ICT - Challenges Faced>Usefulness / Value of Surveys

How to ensure continued relevance of survey findings?

>Accuracy / Timeliness How to enhance accuracy and ensure timely availability of survey

findings as inputs for policy formulation / review?

>Costs / Sustainability How to weigh between scale / scope of surveys, fieldwork period

and timeliness / accuracy of survey findings against survey costs and balance stakeholders’ / respondents’ needs?

>Respondent fatigue How to manage requirements from other departments / agencies

and distinguish between ‘good-to-have’ / “must-have” data items?

>Decentralised statistical system How to better co-ordinate activities and align common concepts and

methodology (e.g. common imputation approach)?


Measuring ICT - Our Strategy

> Manage expectations of stakeholders Growing demand for all kinds of statistics places increasing strain on our

resources and survey respondents and licensees Balance needs and consider resource constraints => focus and prioritise

> Leverage on IDA’s various roles As the ICT industry promoter / developer, including as the telecom

regulator As the Government CIO As Cluster Developer using ICT

> Promote data sharing amongst agencies, where possible Data sharing based on whole-of-government focus with appropriate

safeguards on data privacy, handling and security

> Explore alternatives, where appropriate Outsource data collection Consider biennial coverage in surveys Consider private sector survey findings


Visualising IDA’s 3 Roles

1. ICT Industry Developer Developing vibrant and competitive

ICT industry

2. Government CIO Masterplanning, project-managing,

implementing ICT systems and capabilities for Government

3. Cluster Developer using ICT Spearheading transformation of key

economic sectors, Government and society thru’ more sophisticated and innovative use of ICT

ICT

Industry

Developer

Technology

Cluster

Developer

using

ICT

Government

CIO

ICT Infrastructure

ICT Manpower Development

ICT Security

International Engagement

ICT Policy

Corporate Functions

Singapore: An Intelligent Nation, a Global City, Powered by ICT


Concluding Remarks

>ICT measurement is tool / “means to an end”

>Support / Inputs of stakeholders is critical:

Stakeholder / User demand-driven survey work ensures continued value, relevance of scope and clarity in focus

Also helps to raise staff morale and motivation when work is meaningful, useful and appreciated


SINGAPORE: AN INTELLIGENT NATION, A GLOBAL CITY POWERED BY INFOCOMM

www.ida.gov.sg

www.infocommsingapore.sg

Documents

CONFIDENTIAL © 2008 IDA Singapore. All Rights Reserved. 1 Measuring ICT in Singapore Global Event on Measuring the Information Society Presented by Ng