CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CONFIDENTIAL AND PROPRIETARY This presentation, including

CONFIDENTIAL AND PROPRIETARY

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.


This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Jack SantosTwitter: @CIOanalyst

Reshaping IT



Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.

2



Nontechnical Skills Are Important, Maybe More Important Than Technical Skills

Mostly Organiza-tional Skills but Partly Technical

Skills, 59%

Technical Skills and Organiza-

tional Skills Equally, 21%

Organizational Skills, 19%

Mostly Technical Skills but Partly Organizational

Skills, 1%

Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)

Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing.



What Is Professional Effectiveness?

It Is More Than Just About Employee Development or Individual Contribution



An Opportunity to Reshape Yourself, Your Staff, and IT

• Understand the impact of trends upon the future of IT and IT professionals:

- How IT careers are evolving

- Address organizational and individual mindsets, beliefs, and actions that impact their future

• Practice cross-competency effectiveness

• Hone your non-technical skills:

- Business acumen, communication, and influence

- Developing buy-in

- Collaboration and innovation



Top 3 Focus Areas for Improvement

1. Collaboration and Sharing

2. Engaging Business Peers

3. Innovation and Creativity


© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 7

Individualization

The Power of The Individual





Case Study

8





The hypothetical Market Basket board conversation

10

Pluses:Profitability – Up

Reputation – High

Customer Loyalty – High

Employee Loyalty & Retention - High

Minuses:Margins - Low

Market Share Growth – Low

Working Capital Investment - Low

Use of Technology – Low

Threats/Opportunities:Not ready for New Entrants. Not an attractive acquisition/sale target.

Recommendation:Increase marketing $ - grow share

Invest working capital into new store expansion

Invest in technology – inventory management, digital marketing

Improve margins, Increase profits



Step 1: Hire a New CEO







Meanwhile, at the board…

14

http://www.whdh.com/story/26112437/video-interview-with-market-basket-president





Pay/Comp

Working Conditions

Ethical Concerns

They want to save their Boss!





Is Social Media the New Union?

Two Choices:

• This too shall pass

• There is something fundamentally different going on here about - the employee-employer relationship

- worker motivations

- communication

18



If this is happening with grocery store workers…

What does it mean for IT professionals?

To BYOD

To careers

To Mobile Device Management

To policies and standards

To Work/Life balance ?

To how managers manage?

To how employees contribute?

19



Where Did You Come From, Where Are You Now and Where Do You Want to Be?

BuildPlan/Manage RunA

rchi

tect

s, P

lann

ers,

P

rocu

rem

ent,

IT

Fin

ance

Fut

ure

(10

Yea

rs)

C

urre

nt

To B

usin

ess

Uni

ts

To Third-parties

Captive Developers and

Programming Support

CaptiveIT&O,

Help Desk

To Third-parties, C

loud

Tim

e







"Classic IT" Is Redefined

• IT is increasingly not done by IT …- IT decisions made outside the IT organization.

- Application development outside the IT organization.

- Own technical support and maintenance by business areas.

- Each seen to increase innovation.

• IT is becoming a business skill.

• Surgical outsourcing and ecosystem of players.

• Remote work and mobile drives technology needs.

• Customer experience rules.



Top 3 Focus Areas for Improvement

1. Collaboration and Sharing

2. Engaging Business Peers

3. Innovation and Creativity



Individualization

The Power of The Individual

Frameworks to think about…



The 7S Framework 2.0

• Strategy

• Structure

• Systems

• Shared Values

• Skills

• Style

• Staff

• Serendipity

• Swarming

• Spontaneity

• Simulation

• Social

• Stimulation

• Skillfulness

McKinsey Circa 1980s: Today:



SCARF

27

David Rock: “Your Brain at Work”

From: http://www.psychologyafrica.com/2013/05/when-leaders-use-their-brain/



Bottom Line?

28

1. How you hire: Soft skills vs. technical skills

2. How employees do their job

3. How you engage your employees



Recommended Gartner Research

Redefining "Marketing IT" From Telling to EngagementMike Rollings (G00228616)

Marketing IT: Avoiding the Road to Disenfranchisement and DisempowermentJack Santos (G00226590)

Employment Practices That Undermine IT's EvolutionMike Rollings (G00252357)

Mastering Influence and CommunicationsMike Rollings (G00211567)

Managing Your CareerJack Santos (G00227981) Becoming a Contextual Strategist

Mike Rollings (G00214561)

For more information, stop by Gartner Research Zone.

http://www.gartner.com/document/2021816


















Documents

CONFIDENTIAL AND PROPRIETARY © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CONFIDENTIAL AND PROPRIETARY This presentation, including