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Speaker BioRyan Mandell

Ryan works closely with insurance executives and material damage leaders to provide actionable insights and consultative direction for their claims organizations. Having spent his career in the automotive industry , Ryan has received the Accredited Automotive Manager designation from the Automotive Management Institute in 2016 and maintains ASE Certifications as both a collision damage estimator and parts specialist. In 2015, he was selected as one of the top 40 Business and Community Leaders in the South Puget Sound under the age of 40 by Washington’s Business Examiner Magazine.

Director, Performance Consulting, Mitchell Auto Physical Damage

Nate Raskin

Nate joined Mitchell as a Senior Business Consultant in Mitchell’s Auto Physical Damage division, performing workflow visioning, SaaS solution design, and ad hoc efficiency studies for partner carriers across North America. With over 17 years of experience in the Auto Physical Damage industry, Nate now uses his expertise to lead the APD Analytics team, simplifying data and making analytics accessible for everyday business leaders.

Senior Manager, Analytics, Mitchell Auto Physical Damage

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Analytics Provide Us with Shorthand

20 Completions24 Attempts4 Touchdowns220 Yards2 Interceptions14 Carries2 Fumble

YESTERDAY: At least 7 different numbers to understand player effectiveness

Average quarterback?Good quarterback?Not so good quarterback?How does he compare to other quarterbacks?

=

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Analytics Provide Us with Shorthand

QBRQuarterback Rating

50 = AVERAGE

ABOVE AVERAGE

BELOW AVERAGE

TODAY: 1 number to understand player effectiveness

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QBRFICO

CSIP.E.R.

W.A.R.

S&P 500GPA

NPS

We Use Analytics “Shorthand” Every Day

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Understand Analytics: All About Finding the Opportunity

Thorough analysis of Key Performance Indicators (KPIs), focusing primarily on

behavior-driven metrics

Through identification of areas of opportunity that produce the greatest value

proposition for the organization

Through the development of

customized action plansand strategies to capitalize

on these opportunities

Annual executive collaborative planning sessions to identify goals for the upcoming year using the right tools, the right data and the right insights for your business.

1 2 3

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Averages gleaned from population data are not an apples-to-apples comparison of your claims performance

Relevant benchmarking compares equivalent business, not every business

Mitchell has developed a benchmarking solution for Auto Physical Damage claims to help you understand your claims by using RELEVANT BENCHMARKING DATA that ACCURATELY REFLECTS YOUR BUSINESS

Identifying KPIs: Accurate Benchmarking

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Mitchell measures your performance against your “SYNTHETIC PEER”providing a NEW AND BETTER APPROACH to claims performance

benchmarking for the P&C industry.

Using Modern Data Science to make The RIGHT comparisonPatent Pending Mitchell Methodology

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We apply a statistical technique known as bootstrap aggregation or “bagging”

Your “Synthetic Peer” is a data set that looks just like your book of business, including year, make, model, geography, etc.

Synthetic Peer Benchmarking

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Synthetic Peer Validation

= Carrier

= Synthetic Peer

= Industry

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Synthetic Peer Validation

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Apples-to-Apples Uncovers Actionable Insights

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q3 2017

Percentage of Repair Labor Hours

Carrier Industry Synthetic Peer

ABC Insurance Inc.

At first glance, we see a close correlation between ABC Insurance Inc.’s repair percentages and that of the industry at large.

By comparing the data to that of the synthetic peer, we are able to identify an area of opportunity in Repair Labor Hours.

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2012 Infiniti G37

Step 1:Identification of specific claims that illustrate the area of opportunity.

The Opportunity:Originally written for $407 remanufactured front bumper cover, could have been a front bumper repair for 5 hours at $50/hour.

Repair Labor Hours Example:

Actionable Insights: Identifying the Opportunity

A potential accuracy improvement of $157

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Potential Recommendation: Use of Assisted Review

Implementing artificial intelligence and data analytics to address opportunity in real-time

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APD Insights & Analytics Products, Ecosystem

16

Mitchell Expertise & Experience

Analytics & Reporting

Smart Product Data Generation

Claims Performance Consulting

Editorial Data

Visualizations• Templates• Customizations

Data Feeds

Scorecards

APD Claims Consulting

CSG Claims Consulting

Synthetic Peer Benchmarking

Built on a solid foundation of rich data from multiple sources, APD insights are developed, informed and interpreted by decades of experience.

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Over 15 customizable workbooks and counting…

Analytics Solutions: Finding Opportunities

Today: Custom Visualizations& Synthetic Peer Benchmarking

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Analytics Solutions:Finding Opportunities

Scorecard 2.0

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Real-time use of data starts today, so that we can prepare for tomorrow

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SUSTAINED, MUTUAL SUCCESS.

Insights & Analytics Innovation with Experience

Partnerships are not created based on transactions, but rather on the collaborative achievement of COMMON GOALS. Our insights and analytics tools, combined with our consulting services and data innovation are built on this foundation and a commitment to

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The latest technology and business trends transforming the

P&C industry

STAY CONNECTED

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