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Confidential
Introduction to BizXpertBackground, overview and tools
Kartik Khandwala
March 2013
© 2013 SAP AG. All rights reserved. 2Confidential
Session Objectives
Understand how we got here and the importance for the change
Provide you with enough knowledge to explain the benefits of BizXpert to your customers
Understand the key project activities and the concept of project checkpoints for succesful projects
Know where to go to get additional information and support and how to provide essential feedback
© 2013 SAP AG. All rights reserved. 3Confidential © 2013 SAP AG. All rights reserved. 3Confidential
AG
EN
DA
Agenda
Background Methodology Overview Tools
© 2013 SAP AG. All rights reserved. 4Confidential
BackgroundDrivers for the new methodology and how it evolved
© 2013 SAP AG. All rights reserved. 5Confidential
PS is a large component in NPS
Net Promoter Score (NPS)
32% or one in three responses mentioned PS or Implementation Process as an area of improvement.
The other areas were:Product / OpsSupport Sales
© 2013 SAP AG. All rights reserved. 6Confidential
What is the need for a new methodology?
1. No common framework (BizX Core, EC, LMS, RMK and WFA/P all are differently implemented)
2. No centralised Project Management Office (PMO) function for all products
3. Tools and Accelerators that are either outdated or not used consistently
4. No centralised knowledge repository for existing and new consultants
5. To streamline and/or improve current implementation processes
6. To unify with and learn from SAP Cloud methodology
7. To SIMPLIFY the current methodologies
© 2013 SAP AG. All rights reserved. 7Confidential
Big Wins
SF Consultants and all projectdocumentation will reference the same methodology phases and tasks – consistent framework
The new methodology will be maintained and owned by the PMO
MySP Methodology site, Customer Project Sites, Project Dashboard, Customer Community - Tools
Revised / New Accelerators and automation of Consultant tasks
Benefit Consistent customer experience, single storyline and no confusion
Accountability for Consistent Updates as the Business Evolves
Improved knowledge management for Consultants and Customers and robust reporting for Management
Reduction in Consultant Effort
Benefit
Benefit
Benefit
© 2013 SAP AG. All rights reserved. 8Confidential
Methodology – “result of our collective experience”
1. PS 2.0 feedback2. Feedback from the previous town hall meetings and surveys3. PEPS team4. Interviews with key PS personnel5. Industry standards such as PMP, PRINCE2, and Agile6. Detailed analysis of the strengths of the current methodologies7. Reviews with key PS personnel8. Leveraging SAP Cloud PMO experience9. Guidance from SAP Cloud 10. Reviews with our senior leadership team: Shelly + Regional Vice Presidents
© 2013 SAP AG. All rights reserved. 9Confidential
Executive Approval
“This new methodology merges the current four methodologies into one unified methodology combined with new features from SAP's Cloud methodology. This will be a key component for our success in 2013. We will be able to deliver all our services based on the same methodology, reduce effort and simplify the ramp-up of new hires, all of which will help improve the Net Promotor Score.”
Shelly Heiden Vice President, Global Professional Services
13 February 2013
© 2013 SAP AG. All rights reserved. 10Confidential
Methodology OverviewFive phases of the methodology
© 2013 SAP AG. All rights reserved. 11Confidential
BizXpert Phases
Sales Prepare Realize Verify Launch
Sales is not an official customer facing BizXpert phase. It is included because it is important for Consultants to understand how Sales impacts the
success of a project.
© 2013 SAP AG. All rights reserved. 12Confidential
BizXpert Methodology Map (Overview)
Lead determinationSet Scope & PricingSOW Process – Functional and Technical scopeTransition from Sales to PSProvisioning
Scope & Project Readiness
Project Team OrientationInternal Kick-offProject Planning & Resource bookingKickoff MeetingRequirements Gathering Workshops
Config / Req RefinementData MigrationExtensions / Technical developmentsData imports/exports [integrations]Unit Testing / Config Verification
Integration Testing Acceptance
Go-Live PlanningCut over planCustomer Success TransitionGo-Live SupportProject Closeout and Lessons learnt
Production Readiness Acceptance
Sales Prepare Realize Verify Launch
Integration TestingUser Acceptance TestingGo-Live Training
Phase
Tasks
Checkpoints
Configuration Acceptance
Sales to PS Transition
[Checkpoints are milestones where all stakeholders of the implementation project agree that specific deliverables meet the requirements and consequently that the project can continue.]
© 2013 SAP AG. All rights reserved. 13Confidential
BizXpert - Sales
The Sales phase lays the foundation for a successful implementation, creating a joint understanding of the project scope, project goals and how to achieve them.
Goals and Objectives• Understand customer needs and
expectations• Determine implementation scope and
pricing• Initiate provisioning• Sales to Professional Services transition
Accelerators• Implementation Scoping
Questionnaire• Implementation Estimator• SOW template• Schedule A template• Sales to PS transition checklist ***• Customer Welcome kit• Module Readiness Checklists
***Sales to PS Transition Checkpoint
© 2013 SAP AG. All rights reserved. 14Confidential
BizXpert - Prepare
The Prepare phase readies the project team for implementation through project planning, training the Customer on the core functionality, and making configuration decisions.
Goals and Objectives• Project Team Mobilization• Project Planning• Familiarize Customer with Baseline
Functionality via PTO• Kickoff Meeting• Requirements Gathering Workshops• Technical Workshops
Accelerators• Internal kick-off checklist ***• Project Plan (Excel)• PTO Training Curriculum• Kickoff Meeting Deck• Configuration Workbooks• Technical Workbooks
***Scope & Project Readiness Checkpoint
© 2013 SAP AG. All rights reserved. 15Confidential
BizXpert - Realize
The Realize phase encompasses taking the plans and requirements determined in the Prepare phase and applying them to the system.
Goals and Objectives• Configuration refinement• Data migration• Data imports/exports [integrations]• Technical developments
Accelerators• Customer Data Migration Training• Configuration sign-off document***• Technical Workbooks
***Configuration Sign Off Checkpoint
© 2013 SAP AG. All rights reserved. 16Confidential
BizXpert - Verify
The Verify phase is Customer driven and includes assessing the system readiness as well as the Customer user base readiness.
Goals and Objectives• Integration Testing• User Acceptance Testing• Go-Live Training
Accelerators• Integration Testing Guide• UAT Guide• Sample Test scenarios• Training Curriculum
Integration Testing Sign Off Checkpoint
© 2013 SAP AG. All rights reserved. 17Confidential
BizXpert - Launch
During the Launch phase the team prepares for go-live. The production environment is prepared, the Customer Success transition occurs, and the Customer is supported through go-live.
Goals and Objectives• Go-Live Planning and Readiness• Migrate to production environment• Transition to Customer Success• Formal Production Sign Off
Accelerators• Go-Live Checklist• Cut-over checklist• CS Transition Document• Project Closeout and Lessons
Learnt
Production Readiness Sign Off
© 2013 SAP AG. All rights reserved. 18Confidential
BizXpert Methodology Map (Overview)
Scope & Project Readiness
Project Team OrientationInternal Kick-offProject Planning & Resource bookingKickoff MeetingRequirements Gathering Workshops
Config / Req RefinementData MigrationExtensions / Technical developmentsCustom ReportsData imports/exports [integrations]
Integration Testing Acceptance
Go-Live PlanningCut over planCustomer Success TransitionGo-Live SupportProject Closeout
Production Readiness Acceptance
Prepare Realize Verify Launch
Integration TestingUser Acceptance TestingGo-Live Training
Phase
Tasks
Checkpoints
Configuration Acceptance
[Checkpoints are milestones where all stakeholders of the implementation project agree that specific deliverables meet the requirements and consequently that the project can continue.]
© 2013 SAP AG. All rights reserved. 19Confidential
Typical Project Timelines
1 2 3 4 5 6 7 8 9 10 11 12Week
SalesPrepare
Realize
Verify
Go-Live
8 – 12 weeks typical for PM, GM, EP, CDP, 360, Calibration14 – 18 weeks typical for Succession, Compensation, Analytics & Planning, LMS20 – 24+ weeks typical for Recruiting, Variable Pay, Employee Central
13 14 15 16
Launch
© 2013 SAP AG. All rights reserved. 20Confidential
What are the major changes with BizXpert? (March 2013)
Sales:
• Estimation is done pre-SOW
• SSM handles scoping and pricing
• Soft handover between Customer, SSM and PS team
• Formal transition between SSM and project team
• Product specific readiness checklists
Prepare:
• System overview training (PTO) which can be taken
anytime, any number of times
• Project Dashboard maintained
Realize:
• Success Academy recorded training on data migraton
(coming in April)
Verify:
• Customer driven phase
• Step for testing multi-module integration
Launch (Go-Live):
• Project closeout process and documentation
Continuous support structure in place for BizXpert process, accelerators and tools + Checkpoints for all phases
© 2013 SAP AG. All rights reserved. 21Confidential
Feedback, Tools and SupportEvolution and maturity
© 2013 SAP AG. All rights reserved. 22Confidential
Methodology Champions (Official feedback channel)
o Provide feedback and input on the methodology and review the updates
prior to the rollouto Provide feedback and input on the accelerators and review the updates prior
to the rollouto Consolidate regional feedback and lessons learned that are shared in regional
meetingso Participate in a bi-weekly 1 hour Global PMO meeting to discuss progress
and share regional approaches between the regions to promote standardization
of service delivery globallyo Participate in a BizXpert discussion boardo Drive adoption of BizXpert within regions
© 2013 SAP AG. All rights reserved. 23Confidential
Who are our Methodology Champions?
• EMEA• Richard Ighodaro• Strausie Markham• Nathan Wilkinson
• APAC• Pankaj Rusia• Jigger Galvez• Jo Morrow
• NOAM East• Kimberly Kestle• Dan Howarth• Adrienne Johnson
• NOAM Central• Trina Page• Troy Billings• Molly Swenson
• NOAM West• Shujie Loedolff • Amy Sletten
© 2013 SAP AG. All rights reserved. 24Confidential
New Tools
Business Need Solution
Single source of methodology guidance BizXpert MySP Site
Consistent way to gather and rollup project status Project Dashboard
Venue to share process and templates with Customers Customer Community Welcome Kit
Process to review project activities post launch Project Closeout
Solution for storing and sharing Customer documentation Customer SitesComing
Soon
© 2013 SAP AG. All rights reserved. 25Confidential
New Tools
• Site that contains the Customer Welcome Kit and access to PS resources available to Customers, SF and Partners.
• Site available to Customers and Consultants. Single storage location for project documents and issues.
• Dashboard that contains project data from ByD and allows for Consultants to add additional status data.
• Internal only.
• Site dedicated to BizXpert content.
• Gateway to process information and accelerators.
• Internal only. BizXpert MySP
Project Dashboard
Customer Communit
y
Customer Site
Intranet
Extranet
Coming Soon
© 2013 SAP AG. All rights reserved. 26Confidential
Ramping Up on New Tools
Visit the BizXpert MySP site for one
pagers and recorded training
on the tools
How do I access and use the new tools?
© 2013 SAP AG. All rights reserved. 27Confidential
Where Do We Go From Here?
Provide Feedback:• BizXpert will continue to evolve• Have an idea on a new approach or is there a
template or process that needs tweaking? Tell us about it in the Submit Feedback form.
• To be reviewed bi-weekly by the PMO and Methodology Champions
Ask Questions:• Submit questions to the BizXpert Methodology
Discussion Board• Call into the weekly BizXpert Open Session
(details on MySP BizXpert site)
© 2013 SAP AG. All rights reserved. 28Confidential
Next Phase
Future roll-outs
• Customer Project Sites
• Recorded Data Migration Training *
• Intro to Mastery Course on BizXpert *
• Go-Live Announcements for GTM1/2
• Prefilled configuration workbooks to reduce consultant hours !
• Collaboration with PEPS to build Best Practice Guide (per module) !
• Integration with BizXpress!
• Product innovations to support customer self-service model. Example: backups and reinstate, easy front-end config (powerful admin tools), doing away with XML etc !
*Dates dependent on Success Academy, !Dates dependent on available of PEPS, DCOPs and other PS resources
© 2013 SAP AG. All rights reserved. 29Confidential
Ramping up
Thank You!
Contact Information:Kartik [email protected]+44 782 7915534
© 2013 SAP AG. All rights reserved. 31Confidential
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