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1 ©International Graduate Insight Group Ltd 2014

CONFIDENTIAL – NOT FOR DISTRIBUTION

THE STUDENT BAROMETER AUTUMN 2014 - UK TEMPLATE –

Welcome to <Institution Name> Student Barometer! This is your chance to tell us what you think about your experience at <Institution Name> in terms of learning, support and student life in general. Please answer all questions based on the course you are currently studying. Your feedback will be used to improve the student experience for you and others who follow in your footsteps - and you could win a £1,000 cash prize! In addition, <Institution Name> is also offering you the opportunity to win XXXX (insert institution specific prize(s)) To begin, click "Start Survey". Please click here to find out more about the survey and our privacy policy.

Which of these best describes how you are studying? (compulsory) Your location On campus/On site Off campus/Off site Your course status Full-time Part-time Your current study type (prompted if ‘On campus/On Site’ is selected) On campus/On site study (full-time) (only display for on campus full-time) On campus/On site study (part-time) (only display for on campus part-time) Student Exchange/Erasmus Study Abroad course Other, please specify____________

(prompted if ‘Off campus/Off Site’ is selected) Placement (incl. in a hospital or other industry) Sandwich year Distance Learning course/Multi-modal Study/Online Study (route to DE Barometer – see separate questionnaire document) Other, please specify____________ What is the level of your current course of study? (compulsory) Please select whichever is most appropriate Research Postgraduate (PhD, MPhil, MRes etc.) (PGR) Postgraduate Professional Doctorate (DBA, Ed D etc.) (PGR) Postgraduate Taught/Postgraduate Coursework/Master’s Degree (MA, MSc, LLM, MBA etc.) (PGT) Postgraduate Diploma: Graduate Diploma (PGT) Undergraduate: Bachelor Degree (BA, BSc, B Bus, etc.) (UG) Foundation course (FC) Other non-degree level studies (non-degree) Other, please specify____________ (other)

YOUR COURSE OF STUDY: What is your main area/field of study? English Language Preparation course (close survey) Architecture, Building and Planning Biological Sciences (Psychology, Sports Science) Business and Administrative Studies Creative Arts and Design (including Performing Arts, Music) Eastern, Asiatic, African, American and Australasian Languages, Literature and related

subjects Education Engineering European Languages, Literature and related subjects Historical and Philosophical Studies (Archaeology, Theology) Law Linguistics, Classics and related subjects (Latin Studies, Classical Greek Studies) Mass Communications (Media Studies, Journalism) Mathematical and Computer Sciences Medicine and Dentistry Physical Sciences (including Geography)

Start Survey



Social Studies (Economics, Politics) Subjects allied to medicine (includes Pharmacy, Nursing, Optometry) Technologies Tourism and Hospitality Veterinary Sciences, Agriculture and related subjects Joint honours or multi - subject degree Other, please specify___________________ What is your course title/the theme of your research (or closest to it)? (drop down list – JACS2) Don’t know What is your school/faculty/department? (opportunity for institution to add schools/faculties/departments) (drop down list) Don’t know At which campus/location are you based? (opportunity for institutions to add campuses or colleges for collegiate institutions) Where are you in your course of study? (compulsory) First year or single year course (routes to ‘application/arrivals’ section) Other year Last/final year Short course (less than 1 year) (routes to ‘application/arrivals’ section) When did you start your course? (compulsory) (prompted if ‘first year’ or’ short course’ selected only – routes to ‘application/arrivals’ section) Jan – Dec (drop down list) What is your nationality as stated in your passport or other official documentation? (compulsory) If you have dual or multiple nationalities, please select your principal country of residence (drop down list) Which state/city/region do you come from? (drop down list)

Where are you living now? (opportunity for institution to add named accommodation) Institution halls of residence Private halls or a student hostel Student house or flat controlled by the institution Private rented house/flat/room Staying with a host family Living with friends or relatives Living at home (domestic students only) Other, please specify____________

Overall, how satisfied are you with all aspects of your institution experience? (compulsory) Very dissatisfied Dissatisfied Satisfied Very satisfied

APPLICATION AND ARRIVAL SECTION (prompted if ‘first year’ or’ short course’

selected)

How important were the following factors when deciding where to study? (prompted if ‘first year’ or’ short course’ selected)

Very unimportant

Unimportant Important Very

important Not

applicable

Proximity to home (domestic students only)

Proximity to my home country (international students only)

Personal safety and security



Specific course title (UG, PGT, FC, non-degree & other students only)

Quality of research

Cost of education (tuition fees)

Cost of living

Scholarship/bursary/fee waiver from this institution

Social life

City/Location

Opportunities to work while studying

Opportunities for further study in this country following my studies (international students only)

Opportunities for full-time work in this country following my studies (international students only)

Opportunity for permanent residence in this country (international students only)

Reputation of this institution

Reputation of an

Very unimportant

Unimportant Important Very

important Not

applicable

individual academic supervisor or professor (PGT & PGR students only)

Ease of getting a visa to study in this country (international students only)

Earning potential of my chosen degree from this institution

Which of the following HELPED your decision to CHOOSE this institution? (prompted if ‘first year’ or’ short course’ selected) Please tick all that apply Education agent/consultant (a recruitment company or specialist professional) (international students only) (routes to agent questions) Alumni of the institution (someone who has already studied here) Your employer Careers adviser where you studied previously Current student(s) studying at this institution Friend(s) Family Home country government advisory service (international students only) Host country government advisory service (e.g. British Council, Education UK) Independent website (routes to text box below) A visit to the institution League tables or rankings (routes to text box below) Social Networking site (e.g. Orkut, Facebook etc.) Staff of this institution Education exhibition/fair (routes to text box below) Teacher/tutor/lecturer where you studied previously Prospectus from this institution The institution website An advert for this institution (TV, radio, poster)



Other media or press Other, please specify____________ (prompted by previous question) Website Please tell us which website helped you to decide where to study. 1_____________________________ 4_____________________________ 2_____________________________ 5_____________________________ 3_____________________________ Education fair Please tell us which education fair helped you to decide where to study. 1_____________________________ 4_____________________________ 2_____________________________ 5_____________________________ 3_____________________________ League tables or rankings Please tell us which league tables or rankings helped you to decide where to study. 1_____________________________ 4_____________________________ 2_____________________________ 5_____________________________ 3_____________________________ How long did you wait between applying and receiving your offer from this institution?

(prompted if ‘first year’ or’ short course’ selected) Please indicate the approximate number of days

How satisfied were you with this response time? (prompted if ‘first year’ or’ short course’ selected) Very dissatisfied Dissatisfied Satisfied Very satisfied How did you apply to your current course at this institution? (compulsory) (prompted if ‘first year’ or’ short course’ selected) Choose one only Direct online application

Direct paper application Via an education agent (international students only) (routes to agent questions) Via another institution/university/college Via a supervisor/tutor UCAS application (change to central application body depending on host country) Institution representative office overseas (international students only) (routes to agent questions) Other (The following agent-related questions are only asked of students that select ‘Via an education agent’ or ‘Institution representative office overseas’ or selected ‘Education agent/consultant’ in the ‘helped to choose’ question) Please rate the service you received from the agent/representative office: (international students only) Very poor Poor Good Very good

ARRIVAL SECTION (prompted if ‘first year’ or’ short course’ selected) Overall, how satisfied were you with the ARRIVAL EXPERIENCE? (prompted if ‘first year’ or’ short course’ selected) Very dissatisfied Dissatisfied Satisfied Very satisfied

Arrival Rating Please rate the following statements regarding when you first arrived at the institution: (prompted if ‘first year’ or’ short course’ selected)

Very dissatisfied

Dissatisfied Satisfied Very

satisfied Not

applicable

Welcome/pickup at airport, railway, coach station (international students only)



Very dissatisfied


satisfied Not

applicable

Academic registration

First night - getting to where I would stay (excludes ‘living at home’/’living with friends or relatives’)

Formal welcome at the institution

Institution orientation

Orientation (finding my way around the local area)

Setting up a bank account

Meeting academic staff

Understanding how my course of study would work

Condition of accommodation on arrival (excludes ‘living at home’/’living with friends or relatives’)

Arrival Comment (prompted if ‘first year’ or’ short course’ selected) If you would like to comment on the Arrival and Orientation experience, please do so here.

LEARNING SECTION Overall, how satisfied are you with the LEARNING EXPERIENCE at this stage in the year? Very dissatisfied Dissatisfied Satisfied Very satisfied

Learning Satisfaction Please say how SATISFIED you are AT THIS STAGE IN THE YEAR with the following:

Very dissatisfied


satisfied Not

applicable

TEACHING

The quality of lectures (UG, PGT, FC, non-degree & other students only)

The subject area expertise of lecturers/supervisors

The teaching ability of lecturers/supervisors

The academic content of my course/studies

The organisation and smooth running of the course (UG, PGT, FC, non-degree & other students only)

The level of research activity

Academic staff whose English I can understand

Getting time from academic staff when I need it/personal support with learning

Feedback on coursework/formal written submissions

Explanation of marking/assessment criteria

Fair and transparent assessment of my work

STUDIES



Guidance in topic selection and refinement by my supervisor (PGT & PGR students only)

Confidence about managing a research project as a result of my experience so far (PGR students only)

Advice and guidance on long-term job opportunities and careers from academic staff

Learning that will help me to get a good job

Opportunities for work experience/work placements as a part of my studies

Studying with people from other cultures

Help to improve my English language skills (if applicable) (international students only)

Opportunities to teach (PGR students only)

The size of the classes (UG, PGT, FC, non-degree & other students only)

FACILITIES

The quality of the lecture theatres and classrooms

The quality of laboratories (if applicable)

The physical library facilities

The online library facilities

(access to journals etc.)

The learning technology (PCs, networking, etc.)

Virtual Learning Environment (Blackboard/WebCT/WebLearn/Stream/Moodle)

In a normal 7 day week, how many hours do you spend on the following? Please give an approximate estimate

Attending formal lectures or classroom teaching

Supervised small groups, practical work or tutorials

Individual time with a member of academic staff

Unsupervised study

Thinking back over this academic year, to what extent has your course challenged you to: (UG, PGT, FC, non-degree & other students only)

Never Sometimes Often

Very often

Not applicable

Analyse ideas or concepts in greater depth

Use information, ideas or concepts from different topics to solve problems

Do your best work

To what extent do you agree or disagree with the following statements: (UG, PGT, FC, non-degree & other students only)

Disagree strongly

Disagree Agree Agree

strongly Not

applicable

I feel part of a student community committed to learning

Student feedback on my course is taken seriously and acted upon



Learning Comment If you would like to comment on the LEARNING experience please do so here:

LIVING SECTION Overall, how satisfied are you with the LIVING EXPERIENCE at this stage in the year? Very dissatisfied Dissatisfied Satisfied Very satisfied

Living Satisfaction Please say how SATISFIED you are AT THIS STAGE IN THE YEAR with the following:

Very dissatisfied


satisfied Not

applicable

ACCOMMODATION and LIVING COSTS The quality of accommodation (excludes ‘living at home’/’living with friends or relatives’)

The cost of accommodation (excludes ‘living at home’/’living with friends or relatives’)

The cost of living (food, drink, transport and social)

The opportunity to earn money while studying

The availability of financial support/bursaries, etc.

Internet access at my accommodation

SOCIAL

Making friends from my

Very dissatisfied


satisfied Not

applicable

home country (international students only)

Making friends from this country

Making friends from other countries

Opportunities to experience the culture of this country (international students only)

The sports facilities

The social facilities (common room etc.)

The social activities (organised events)

Making good contacts for the future

DAY TO DAY LIFE

Feeling safe and secure

The surroundings outside the institution

Transport between institution locations

The transport links to other places

The facilities for religious worship (quiet room/prayer room, etc.)

Immigration and visa advice from the institution (international students only)

The institution’s eco-friendly attitude to the environment (e.g.



Very dissatisfied


satisfied Not

applicable

recycling/energy etc.)

The design and quality of the campus buildings (what they look like, internal quality, functionality and beauty)

The quality of the external campus environment (landscaping, street furniture, litter, trees, bicycle parking, signposting)

Living Comment If you would like to comment on the LIVING experience please do so here:

SUPPORT SERVICES Overall, how satisfied are you with the SUPPORT SERVICES at this stage in the year? Very dissatisfied Dissatisfied Satisfied Very satisfied Please indicate your USE/KNOWLEDGE of the following?

Not applicable/not relevant to me

May be useful to me but I don’t know where to find it

I am aware of this service is but I haven’t

used it

I have used this service

same as list below

Support Services Satisfaction Please say how SATISFIED you are AT THIS STAGE IN THE YEAR with the following: (prompted if ‘I have used this service’ selected for any elements above)

Very dissatisfied


satisfied

Institution accounts/finance department

International Office (international students only)

IT and system support

Student Advisory Service

Counselling Service

Careers Advisory Service

Chaplaincy or multi-faith provision

Accommodation Office

Students’ Union

Health Centre

Residential Assistants

Graduate School (PGT & PGR students only)

Campus eating places

Institution Clubs/Societies

Disability Support

Personal Tutors

Support Comment If you would like to comment on the SUPPORT SERVICES please do so here:

Recommendation (compulsory) Based on your impressions AT THIS STAGE IN THE YEAR, would you recommend the institution to other students thinking of applying here? I would actively encourage people to apply If asked, I would encourage people to apply I would neither encourage nor discourage people to apply If asked, I would discourage people from applying I would actively discourage people from applying Please tell us why:



This question is optional, so if you don’t have any comment to add, please click ’continue’.

What do you plan to do after your current course of study? Employment Short term employment in this country (up to two years) Long term employment in this country Migration/Permanent residence (international students only) Employment in my home country (international students only) Employment in a different country Start a business/Self-employment (routes to ‘where are you planning’ question below) Study Further study at <Institution Name> Further study at another institution in this country Further study in my home country (international students only) Further study at another institution in a different country Other Travel/time off for more than three months Undecided Other, please specify____________ Where are you planning to start a new business/be self-employed? (prompted if ‘Start a business/Self-employment’ is selected) This country My home country (international students only) In a different country

Additional Information You have completed the core survey. Completing the following section allows us to understand how different groups of people feel about different issues. Only averaged results will be reported and you will not be identified as an individual respondent. Please click here to find out more about the survey and our privacy policy.

What is your year of birth? (drop down list) Are you? Male Female Please specify your course title/the theme of your research

Postcode (domestic students only) Please enter your HOME postcode. Your home postcode will be the same home postcode you entered on your institution’s enrolment form. If you don’t know this, please leave blank. e.g. RH2 1RJ ____________________________ How are you funding your studies? Please select all that apply Own funds (e.g. savings) Loan Family Employer Employment while studying Government/State funding Scholarship, bursary or grant Other financial assistance Other____________ Please specify which scholarship(s)/bursary or fee reduction you received (prompted by response to scholarship questions)

Previous Education: Before commencing your studies, where did you study previously (most recently)? Previous study at this institution State-funded (non-fee paying) secondary education Private (fee-paying) secondary education International School



Foundation or preparatory course (routes to text box below) Another university or college Other, please specify____________ Please specify the name of your foundation/preparatory course provider (prompted if ‘Foundation/preparatory course’ selected)

Are either of your parents educated to a degree level? Yes No As you have recently arrived at this institution, we would like to hear more about your decision on where to study and your arrival process. Where were you studying or working before you began this current course of study? (international students only) (prompted if ‘first year’ or’ short course’ selected) This country (routes to ‘Before commencing’ question below) My home country Another country (please specify)____________

Before commencing your current course of study, how long were you in this country? (international students only) (prompted if ‘This country’ is selected above) Up to 6 months Up to 1 year Up to 2 years Up to 3 years Up to 4 years More than 4 years Which was more important in your decision of where to study? (international students only) (prompted if ‘first year’ or’ short course’ selected) The institution The country Don’t know

Was this country your first choice for your international study? (international students only) (prompted if ‘first year’ or’ short course’ selected) Yes No If you considered studying in other countries, which countries did you consider? (international students only) (prompted if ‘first year’ or’ short course’ selected) Please tick all that apply No other countries considered Australia Austria Belgium Canada China Denmark England Estonia Finland France Germany Hong Kong SAR Ireland Italy Japan Malaysia Netherlands New Zealand Northern Ireland Scotland Singapore South Africa South Korea Spain Sweden Switzerland UAE (incl. Dubai) USA



Wales Other EU____________ Other, please specify____________

Visa Satisfaction: During the visa application process, how satisfied were you with the following: (international students only) (prompted if ‘first year’ or’ short course’ selected)

Very dissatisfied


satisfied

Not applicable/Don’t know

Time taken to process your visa

Service levels from visa office staff in your home country

Support from the institution with your visa application process

Immigration service on arrival at the border

Earlier, you indicated an education agent helped to you apply or choose this institution. Please answer the following questions based on your experience with the agent. To what extent do you agree or disagree with the following statements: (international students only)

Disagree strongly


strongly Not

applicable

The agent was well informed about higher education in this country

The agent was knowledgeable about the institution’s application processes

The agent reduced time and effort needed to complete my application

The agent described the

Disagree strongly


strongly Not

applicable

institution accurately

The agent was not pushy or forceful with me during the application/enrolment process

The agent provided helpful services for my visa application

The agent provided helpful pre-departure orientation services

The agent reduced my overall costs (application fee waivers, money exchange discounts, etc.)

Please tell us the name of your agent (international students only) (Please give the company name. Only give an individual’s name if the agent/consultant worked on their own and were not part of a company)

Please tell us the city your agent is based in (international students only) (This information will be useful for your institution to see where these services are working best)

If you wish to add comments on your Agent/Representative Office, please do so here: (international students only)

The last word…. If you could give one piece of advice to future students with a similar background to you what would it be?



Prize Draw Finally, if you would like to be entered into the prize draw, please indicate your preferred reward and then enter your name and email address. If you win a prize, i-graduate will pass your email address to your institution so your prize token can be emailed to you. (Please note: The institution will not be able to identify you from responses).

Selecting one of the prize options below will also enter you in the institution draw for XXXX (insert institution specific prize(s)) Prizes (compulsory) £1,000 cash prize £1,000 donation to a welfare charity £1,000 donation to a human rights charity £1,000 donation to a wildlife charity £1,000 donation to a children’s charity £1,000 donation to a charity of your choice (please specify)____________ I don’t want to enter the prize draw Follow up (compulsory) Your institution – or i-graduate – may want to ask you more questions (by email) about your student experience. Would this be OK? Yes No Name:

Email:

THANK YOU! Thank you the survey is now completed. Your feedback is important. It will help the

institution to improve services to current and future students.

Click here to find out more about i-graduate

http://www.i-graduate.org/

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CONFIDENTIAL NOT FOR DISTRIBUTION - Newcastle … · CONFIDENTIAL – NOT FOR DISTRIBUTION ... Medicine and Dentistry ... Social Networking site (e.g. Orkut, Facebook etc.)