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Where to go for information, advice, or help with grievances
United NationsEducational, Scientific and
Cultural Organization
Addressing Grievances
in UNESCO
February 2010
Confidentiality
The services mentioned in this leaflet appreciate that grievances are a sensitive
issue, and they will do their utmost to provide a secure and confidential environment for staff to seek advice
and support.
The Ethics Office will ensure that all UNESCO personnel receive protection
against retaliation for reporting misconduct or cooperating with
an official authority.
Office of Mediators
The mediators provide a channel for dialogue and conciliation between staff members, or between staff members and the administration, without entailing recourse to legal action.
The mediator will provide informal assistance, without the involvement of IOS, HRM or the Ethics Office, on the following:
Work-related problems, such as relationshipsin conflict
Further information:
Website: http://intranet.unesco.org/hrm/index.php?id=srs_office_mediators Tel.: +33 (0) 1 45 68 09 84Email: [email protected]
Additional resources for seeking assistance and/or advice on grievances
International Staff Association of UNESCO
(ISAU)
Website: http://www.aipu-unesco.org/quoideneuf
Tel: (33 1 456) 849 61 or 849 62
Email: [email protected]
UNESCO Staff Union
(STU)
Website: http://intranet.unesco.org/unions/stu/en
Tel: (33 1 456) 825 85 or 825 86
Email:[email protected]
The Ethics Office
The Ethics Office is responsible for providing confidential advice about ethics and standards of conduct to the Organization and its staff. It manages the general conflict of interest policy including the Financial Disclosure Programme and the gifts policy. The Office also manages referrals concerning allegations of unethical behaviour.
The Ethics Office supports staff in resolving conflicts and workplace problems.
The Ethics Office will provide informal assistance on the following issues:
Confidential advice on standards of conduct, conflicts of interest, and on abuse of power or authority, harassment and discrimination
The Ethics Office is the contact point for receiving formal complaints on the following issues:
Conflicts of interest Abuse of power or authority Harassment (moral and sexual) Discrimination Retaliation for reporting misconduct or
cooperating with authorities
Further information:
Ethics Advisor: Jean-Paul Proulx
Website: http://intranet.unesco.org/ethics-office Tel.: +33 (0) 1 45 68 13 90Fax: +33 (0) 1 45 68 55 51Email: [email protected]
Bureau of Human Resources
Management (HRM)
HRM is responsible for developing and implementing HR strategies, policies and tools to support the goals and objectives of UNESCO. It provides advice and services to managers and staff in the areas of recruitment, training and career development, administration of entitlements and benefits, and staff relations, which are essential for the efficient delivery of the Organization’s programmes and staff well-being on the whole.
HRM, in particular the Staff Relations Section, provides advice to staff and management on the overall application of the Staff Regulations and Staff Rules, is responsible for disciplinary and appeal cases, as well as liaising with the Representatives of the Staff Associations (see penultimate page for further information).
HRM will provide advice and assistance on the following HR matters:
Entitlements, contracts, performance appraisal issues, administrative reviews, medical concerns and HR policy matters
HRM is the contact point for receiving formal complaints on the following issues:
Misconduct Recourses and appeals of decisions on postings,
contracts, non-granting of promotion, disciplinary measures and performance appraisal rebuttals
Further information:
Director a.i.: Ana Luiza Thompson-FloresChief Staff Relations Section: Cvetan Cvetkovski
Website: http://intranet.unesco.org/hrm/index.php?id=4Tel.: +33 (0) 1 45 68 12 50Fax: +33 (0) 1 45 68 56 70
Internal Oversight Service
(IOS)
IOS is responsible for achieving a systematic and disciplined approach to evaluating and improving the effectiveness results-based management, control and governance processes.
IOS is the only office allowed to conduct investigations, and only at the request of the Director-General
IOS is also the control contact point for receiving and examining allegations of a financial nature in the regard of the following:
Corruption Fraud Waste Misappropriation Misuse of assets
Further information:
Director: Bert E. KeuppensInvestigator: Patrice Sam
Website: http://myintranet.hq.int.unesco.org/en/ios/Pages/default.aspxTel.: +33 (0) 1 45 68 14 48Fax: +33 (0) 1 45 68 55 71Email: [email protected]
The Ethics Office
The Ethics Office is responsible for providing confidential advice about ethics and standards of conduct to the Organization and its staff. It manages the general conflict of interest policy including the Financial Disclosure Programme and the gifts policy. The Office also manages referrals concerning allegations of unethical behaviour.
The Ethics Office supports staff in resolving conflicts and workplace problems.
The Ethics Office will provide informal assistance on the following issues:
Confidential advice on standards of conduct, conflicts of interest, and on abuse of power or authority, harassment and discrimination
The Ethics Office is the contact point for receiving formal complaints on the following issues:
Conflicts of interest Abuse of power or authority Harassment (moral and sexual) Discrimination Retaliation for reporting misconduct or
cooperating with authorities
Further information:
Ethics Advisor: Jean-Paul Proulx
Website: http://intranet.unesco.org/ethics-office Tel.: +33 (0) 1 45 68 13 90Fax: +33 (0) 1 45 68 55 51Email: [email protected]
Bureau of Human Resources
Management (HRM)
HRM is responsible for developing and implementing HR strategies, policies and tools to support the goals and objectives of UNESCO. It provides advice and services to managers and staff in the areas of recruitment, training and career development, administration of entitlements and benefits, and staff relations, which are essential for the efficient delivery of the Organization’s programmes and staff well-being on the whole.
HRM, in particular the Staff Relations Section, provides advice to staff and management on the overall application of the Staff Regulations and Staff Rules, is responsible for disciplinary and appeal cases, as well as liaising with the Representatives of the Staff Associations (see penultimate page for further information).
HRM will provide advice and assistance on the following HR matters:
Entitlements, contracts, performance appraisal issues, administrative reviews, medical concerns and HR policy matters
HRM is the contact point for receiving formal complaints on the following issues:
Misconduct Recourses and appeals of decisions on postings,
contracts, non-granting of promotion, disciplinary measures and performance appraisal rebuttals
Further information:
Director a.i.: Ana Luiza Thompson-FloresChief Staff Relations Section: Cvetan Cvetkovski
Website: http://intranet.unesco.org/hrm/index.php?id=4Tel.: +33 (0) 1 45 68 12 50Fax: +33 (0) 1 45 68 56 70
Internal Oversight Service
(IOS)
IOS is responsible for achieving a systematic and disciplined approach to evaluating and improving the effectiveness results-based management, control and governance processes.
IOS is the only office allowed to conduct investigations, and only at the request of the Director-General
IOS is also the control contact point for receiving and examining allegations of a financial nature in the regard of the following:
Corruption Fraud Waste Misappropriation Misuse of assets
Further information:
Director: Bert E. KeuppensInvestigator: Patrice Sam
Website: http://myintranet.hq.int.unesco.org/en/ios/Pages/default.aspxTel.: +33 (0) 1 45 68 14 48Fax: +33 (0) 1 45 68 55 71Email: [email protected]
The Ethics Office
The Ethics Office is responsible for providing confidential advice about ethics and standards of conduct to the Organization and its staff. It manages the general conflict of interest policy including the Financial Disclosure Programme and the gifts policy. The Office also manages referrals concerning allegations of unethical behaviour.
The Ethics Office supports staff in resolving conflicts and workplace problems.
The Ethics Office will provide informal assistance on the following issues:
Confidential advice on standards of conduct, conflicts of interest, and on abuse of power or authority, harassment and discrimination
The Ethics Office is the contact point for receiving formal complaints on the following issues:
Conflicts of interest Abuse of power or authority Harassment (moral and sexual) Discrimination Retaliation for reporting misconduct or
cooperating with authorities
Further information:
Ethics Advisor: Jean-Paul Proulx
Website: http://intranet.unesco.org/ethics-office Tel.: +33 (0) 1 45 68 13 90Fax: +33 (0) 1 45 68 55 51Email: [email protected]
Bureau of Human Resources
Management (HRM)
HRM is responsible for developing and implementing HR strategies, policies and tools to support the goals and objectives of UNESCO. It provides advice and services to managers and staff in the areas of recruitment, training and career development, administration of entitlements and benefits, and staff relations, which are essential for the efficient delivery of the Organization’s programmes and staff well-being on the whole.
HRM, in particular the Staff Relations Section, provides advice to staff and management on the overall application of the Staff Regulations and Staff Rules, is responsible for disciplinary and appeal cases, as well as liaising with the Representatives of the Staff Associations (see penultimate page for further information).
HRM will provide advice and assistance on the following HR matters:
Entitlements, contracts, performance appraisal issues, administrative reviews, medical concerns and HR policy matters
HRM is the contact point for receiving formal complaints on the following issues:
Misconduct Recourses and appeals of decisions on postings,
contracts, non-granting of promotion, disciplinary measures and performance appraisal rebuttals
Further information:
Director a.i.: Ana Luiza Thompson-FloresChief Staff Relations Section: Cvetan Cvetkovski
Website: http://intranet.unesco.org/hrm/index.php?id=4Tel.: +33 (0) 1 45 68 12 50Fax: +33 (0) 1 45 68 56 70
Internal Oversight Service
(IOS)
IOS is responsible for achieving a systematic and disciplined approach to evaluating and improving the effectiveness results-based management, control and governance processes.
IOS is the only office allowed to conduct investigations, and only at the request of the Director-General
IOS is also the control contact point for receiving and examining allegations of a financial nature in the regard of the following:
Corruption Fraud Waste Misappropriation Misuse of assets
Further information:
Director: Bert E. KeuppensInvestigator: Patrice Sam
Website: http://myintranet.hq.int.unesco.org/en/ios/Pages/default.aspxTel.: +33 (0) 1 45 68 14 48Fax: +33 (0) 1 45 68 55 71Email: [email protected]
Where to go for information, advice, or help with grievances
United NationsEducational, Scientific and
Cultural Organization
Addressing Grievances
in UNESCO
February 2010
Confidentiality
The services mentioned in this leaflet appreciate that grievances are a sensitive
issue, and they will do their utmost to provide a secure and confidential environment for staff to seek advice
and support.
The Ethics Office will ensure that all UNESCO personnel receive protection
against retaliation for reporting misconduct or cooperating with
an official authority.
Office of Mediators
The mediators provide a channel for dialogue and conciliation between staff members, or between staff members and the administration, without entailing recourse to legal action.
The mediator will provide informal assistance, without the involvement of IOS, HRM or the Ethics Office, on the following:
Work-related problems, such as relationshipsin conflict
Further information:
Website: http://intranet.unesco.org/hrm/index.php?id=srs_office_mediators Tel.: +33 (0) 1 45 68 09 84Email: [email protected]
Additional resources for seeking assistance and/or advice on grievances
International Staff Association of UNESCO
(ISAU)
Website: http://www.aipu-unesco.org/quoideneuf
Tel: (33 1 456) 849 61 or 849 62
Email: [email protected]
UNESCO Staff Union
(STU)
Website: http://intranet.unesco.org/unions/stu/en
Tel: (33 1 456) 825 85 or 825 86
Email:[email protected]
Where to go for information, advice, or help with grievances
United NationsEducational, Scientific and
Cultural Organization
Addressing Grievances
in UNESCO
February 2010
Confidentiality
The services mentioned in this leaflet appreciate that grievances are a sensitive
issue, and they will do their utmost to provide a secure and confidential environment for staff to seek advice
and support.
The Ethics Office will ensure that all UNESCO personnel receive protection
against retaliation for reporting misconduct or cooperating with
an official authority.
Office of Mediators
The mediators provide a channel for dialogue and conciliation between staff members, or between staff members and the administration, without entailing recourse to legal action.
The mediator will provide informal assistance, without the involvement of IOS, HRM or the Ethics Office, on the following:
Work-related problems, such as relationshipsin conflict
Further information:
Website: http://intranet.unesco.org/hrm/index.php?id=srs_office_mediators Tel.: +33 (0) 1 45 68 09 84Email: [email protected]
Additional resources for seeking assistance and/or advice on grievances
International Staff Association of UNESCO
(ISAU)
Website: http://www.aipu-unesco.org/quoideneuf
Tel: (33 1 456) 849 61 or 849 62
Email: [email protected]
UNESCO Staff Union
(STU)
Website: http://intranet.unesco.org/unions/stu/en
Tel: (33 1 456) 825 85 or 825 86
Email:[email protected]
