This is a word that causes most of us a great degree of discomfort, anger, frustration, sadness and pain.

The dictionary defines “conflict” as a struggle to resist or overcome, contest of opposing forces or powers, strife, battle. A state or condition of opposition, antagonism, discord. A painful tension set up by a clash between opposed and contradictory impulses.

A simple disagreement between team members, if unresolved may escalate into avoidance, inability to work together, verbal assaults, and resentment.

In the worst cases, it may also lead to hostility and eventual separation from the organization. Therefore, it is important that the confict be resolved as soon as possible.

Disagreeing with another Complaints about our performance Criticism of our behavior or attitude Fighting with another Stress inducing event in which we are confronted in a

negative way A threat to our control An anger producing event A threat to our security Taking a risk Risking the loss of acceptance. A time when no one is communicating Defending our rights when they are being ignored.

Time of growth for the parties involved. Timey which problems can be solved creatively

by looking together at a variety of alternatives. Chance to evaluate our performance objectively. Time for us to increase our knowledge of one

another. Chance to reveal our unique ways of thinking,

acting and feeling. Chance to show understanding, respect and

acceptance of the unique ways in which others think, act and feel.

Chance to be the “Devil’s advocate” in regard to our position, attitudes, and beliefs.

Opportunity to clarify our roles and functions in certain situations.

Process by which feelings ultimately can be aired openly and freely.

Compromise that will leave all parties involved in a winning situation.

Moment of honesty, which can result in a lifetime of improved communication.

Way in which we recognize our deficiencies and brainstorm alternatives to correct them.

Time to clarify our expectations of others.