CONFLICT MANAGEMENT AND TEAMWORKOr “How to handle others” succesfully

CONTENT

CONFLICTS• Definition• Conflict cycle• Simulation• Strategies

TEAMWORK• Definition• Team roles• Simulation• Strategies

What conflicts have you experienced?

The conflict as a form of energy

The conflict cycle

Advocacy

Argument ethics

Perception

SIMULATION

Handling conflict-potencial conversation

1. Setting appropriate atmosphere2. Mutual analysis of tension points (no judgement of positions)3. Mutual solution seeking. All steps are made clear to the parties.4. Arriving at a solution. No rush. If needed go back to 2.

TEAMWORK

TEAM: A group of people united by a common purpose, conciously engaged in mutual activities, having some form of organisation.

TEAM ROlES

Belbin suggested there are nine types of team participants.Plants Resource Investigators Monitor Evaluators Co-ordinatorsImplementersCompleter FinishersTeamworkersShapersSpecialist

SIMULATION

Teamwork longevity cycle

Category 10

0.5

1

1.5

2

2.5

3

3.5

4

SIMULATION

General Conditions:

• 5 min equals 1 day

• The Milk needs to be consumed packed – packaging is happening in the factory.

• Every time a new day starts, you will hear the whistle blow.

• End consumer can only buy milk from the store, the supermarket or the medium size store.

• The goal is that the end consumer can consume the packages of milk

QUESTIONS?

START!

The system we lived…Family

Cafeteria

Hospital

Super-market

Medium size story

Store

Comm. Depart.Factory

Packaging provider

Milk Transp

Farmer

Cows

Teamwork

• Think of the system as a whole. Single competitive self-centered units achieve less than well functioning organisations.

• Don’t be affraid to assume roles of seemingly small significance.

• Don’t be affraid to assume leadership if needed.

• As always, be proactive, well intentioned, kind.

TEAMS AND CONFLICTS

CONCLUSION

Additional resources:

Assertiveness theory

http://smallbusiness.chron.com/four-types-conflict-organizations-174.html

Complex Interpersonal Conflict Behaviour: Theoretical Frontiers, E.v.d.Fliert

“The Five Dysfunctions of a Team”