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Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel
Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel
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Program Program ObjectivesObjectives Explain the difference
between a disagreement and a conflict.
Explain the six causes of conflicts.
Explain the importance of talking out conflict.
Use two-way and assertive communication skills to level with people, to accept feedback from them, and to discuss/resolve problems.
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A A ChallengeChallenge
Please write a Please write a One Sentence Definition ofOne Sentence Definition of
C O N F L I C T.C O N F L I C T.
Please write a Please write a One Sentence Definition ofOne Sentence Definition of
C O N F L I C T.C O N F L I C T.
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Definition of ConflictDefinition of Conflict (1 of 2)
A situation in which someone
believes that his or her own needs have been denied.
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“The goal of organizational leadership is not to eliminate conflict, but to use it.”
“Conflict is a predictable social phenomenon and should be channeled to useful purposes.”
Definition of ConflictDefinition of Conflict (2 of 2)
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What Do You What Do You Think?Think?
When you hear the word . . .
CONFLICT
What do you think and what images come to you . . .
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Symptoms Of ConflictSymptoms Of Conflict (1 of 4)
Tensions. No desire to
communicate. Work not done
properly. Disastrous meetings. Anger occurs quickly
and easily.
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Failing productivity.
Slipping morale. Absenteeism. Accidents. Escalating costs. Slamming doors. Shouting. Bad times.
Symptoms Of ConflictSymptoms Of Conflict (2 of 4)
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The employee (or employees) involved display no desire to communicate.
Bad tempers are evident. Productivity is falling. Morale is slipping.
Symptoms Of ConflictSymptoms Of Conflict (3 of 4)
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One or more of those involved frequently calls in sick.
Accidents and errors become more frequent.
Disagreements become more pronounced (shouting, slamming doors, etc.)
Symptoms Of ConflictSymptoms Of Conflict (4 of 4)
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Dealing With Dealing With ResistanceResistance
Avoidance.
Acceptance.
Adaptation.
Adamancy.
Attack (push back).
The Five "A'S"
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Symptoms Versus Symptoms Versus CausesCauses
Conditions brought on by other related situations; signs of a basic problem.
Symptoms:
Causes: The basic problems;
situations that give rise to symptoms.
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About This Product: About This Product:
To download this entire Conflict PowerPoint To download this entire Conflict PowerPoint presentation visit ReadySetPresent.compresentation visit ReadySetPresent.com
Over 100+ slides on topics such as: Over 100+ slides on topics such as: Definitions of conflict, symptoms and causes of conflict, Definitions of conflict, symptoms and causes of conflict, 5 methods to handle conflict, 3 ways to address conflict: 5 methods to handle conflict, 3 ways to address conflict:
ignoring - stifling, defusing, organizational conflict: ignoring - stifling, defusing, organizational conflict: positive and negative aspects, 17 points on how to positive and negative aspects, 17 points on how to
overcome deadlocks, 5 type of conflict deadlocks each overcome deadlocks, 5 type of conflict deadlocks each with causes and techniques to handle: relationship - with causes and techniques to handle: relationship - data - value - interests - structural, conflict models, data - value - interests - structural, conflict models,
strategies, how to’s and more. Royalty Free - Use Them strategies, how to’s and more. Royalty Free - Use Them Over and Over Again.Over and Over Again.
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