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www.peakload.org
Justin Chamberlin, CPS EnergyPoornima Eber, National Grid
Olivia Patterson, Opinion DynamicsTamer Rousan, Ameren
Connected DevicesInterest Group
www.peakload.org
Agenda• Combined Sessions:
• Voice Assistance: Hey Siri. Let’s Go Crazy!• IDSM: I Just Want Your Extra and Your Demand
• Break-out Sessions:• Connected Devices Interest Group Session: Open ADR: The Challenge of Device
Integration• Customer Engagement Interest Group Session: Break-Out on Topical Discussions
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Moderators: Andrea Simmonsen, Idaho PowerOlivia Patterson, Opinion Dynamics
“Voice Assistance: Hey Siri. Let’s Go Crazy!”
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PanelistsBrian Kirchman, Commonwealth Edison
Essie Snell, ESource
Jon Houle, ecobee
Aaron Berndt, Google
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ComEd Chatbots and Voice Assistants
Brian KirchmanManager of Emerging Technology and Innovation
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AI at Exelon – Conversational AI Customer CarePilot: Leverage Conversational AI to implement Self-service capabilities to our utility customers.Business Outcome: Increase customer satisfaction and reduce support costs by allowing customers to engage and perform basic tasks at their convenience.How do we do it?Amazon Alexa, Google Assistant, and Facebook Messenger• Outage reporting and tracking• Check current balance• Check usage against past periodsCurrent User Base• BGE: 39 Alexa / 131 Google• ComEd: 29 Alexa / 678 Google• PECO: 9 Alexa / 219 Google1500 Conversations
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ComEd Innovation Lab – Personalized VoiceAlexa, ask ComEd what is the current price?
Alexa, ask ComEd if I should run the dishwasher now or wait.
Research Study: What is the tipping point for conversational AI to make you comfortable enough to interact with Google/Amazon instead of calling a live representative?
How much solar energy did I produce today?
How much time is left on my battery storage charge?
I’m cold.
Show me my detailed cost for the refrigerator.
How much range is left on my Chevy Bolt?
Okay Google / Alexa….
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Voice Control Changes Everything: How Utilities are Using Smart Speakers
Essie SnellSenior Manager, ESource
303-345-9140
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Smart speakers are the most quickly adopted electronic devices in US history
Source: XAPPmedia
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What features are utilities offering?
5
5
10
10
15
20
35
35
55
65
0 20 40 60 80 100
Smart home device control
Outage notification
Outage status update
Customized efficiency tips
Source of electricity generation
Make a payment
Misc info on rates or billing
Utility contact information
General efficiency tips
Account balance
Percentage of utilities offering skill or action
Feat
ure
(ski
lls o
r act
ions
)
© E Source
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There’s much more that could be done!
Connect customers with utility programs
Help customers understand time-variant
rates
Help customers
control smart devices
Walk customers through a
home energy audit
Promote trade allies
Expand educational campaigns
Improve the customer
experience and reduce call volumes
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OK Google, connect with my utility
Assistant applications for energy providers
Aaron BerndtGoogle
2018 | Confidential and Proprietary
Energy-focused Developer ProgramA faster way for Energy companies to get seamlessly integrated with Google Assistant
● Native Google Assistant experience
● Google manages ux, speech complexity, language translations
● Google tailors experience across various Assistant devices
● Partners integrate with simple APIs, provide personalized user insights
Experience parity across Smart Display, Smart Speakers and Smartphones
2018 | Confidential and Proprietary
Bill availability & payment - Available today
What's my bill Pay bill
2018 | Confidential and Proprietary
Usage report, proactive alerts - Coming soon
Bill / Usage so far High-bill alert
www.peakload.orgVoicebot.ai Consumer Adoption Report Nov. 2018
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Smart speakers now average 2.2 speakers per household.
Up from 1.8 a year before.
Voicebot.ai Consumer Adoption Report Nov. 2018
www.peakload.orgVoicebot.ai Consumer Adoption Report Nov. 2018
www.peakload.orgVoicebot.ai Consumer Adoption Report Nov. 2018
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Home Automation
Music
Knowledge
Weather
Notifications
Third Party
What customers are saying to their ecobee devices with built-in Alexa
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IDSM: I Just Want Your Extra and Your Demand
Moderator: Poornima EberSenior Analyst, National Grid
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PanelistsJustin Chamberlain, CPS Energy
George Beatty, Xcel Energy
Olivia Patterson, Opinion Dynamics
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Justin ChamberlainCPS Energy
Let’s connect at: linkedin.com/in/justintchamberlain
Balancing EE/DR
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CPS Energy - Programs and Partnerships
Our goal is to reduce 771 MW by 2020 through customer programs and partnerships.
Energy Efficiency - Residential• Casa Verde (Weatherization)• Home Efficiency• New Home Construction• Retail Partners• Home Energy Assessments/Kits• Multifamily • Schools 2 Home
Energy Efficiency - Commercial• Commercial & Industrial Solutions• Schools & Institutions• Small Business Solutions• Whole Building Optimization
Demand Response• Commercial & Industrial Demand Response• Automated Demand Response• DR Coaching• Smart Thermostat• My Thermostat Rewards• Mail Me a Thermostat• Reduce My Use• Reduce Use Awareness Days
Solar• Solar Host• Roofless Solar• Solar Rebates• Big Sun Solar
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EE/DR GOAL ALIGNMENT
Customers benefit from a unified effort. To them energy is energy, and not a siloed effort. They reap the benefits from both.
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Lessons Learned Challenges faced:• Balancing EE & DR with
Thermostats• Commercial Buildings• Behavioral Programs • Water Heater Controls
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CUSTOMER PROGRAMSOpportunities:• Weatherization + Thermostats• Home Assessments + Thermostats• BYO-Things• Whole Building Optimization + DR
Readiness• Electric Vehicle + DR
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KEY TAKEAWAYS • Start with the Customer• Create bundles and options for
customers • Find opportunities to share
benefits• Know your goal!
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Navigating New Terrain
George BeattyAssociate Product Developer, Xcel Energy
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Evolution of Thermostat Programs• Programmable Thermostats
• Energy Star (sunset 12/31/2009)• Direct install w/ programming (Home Energy Squad)
• Smart Thermostats • Demand Response (AC Rewards)• Optimization Pilot (MyHome)
• Algorithm for EE & DR
• What’s next?• Smart Thermostats in multiple programs• Integrated approach (EE & DR)
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ChallengesIntegrated DSM• Big Tank
• Add load management measures to CIP
• Rejected, must “reduce overall energy use”
• EV Charging Perks Pilot• Load shifting separate from ES L2
charger• No quantifiable kWh savings
Thermostats• Shifting priorities for manufacturers
• Data Sharing• API availability & fees
• Algorithms/Optimization the future?
• Evolving Energy Star standard a threat to EE
• Simple DR controls pretty effective
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Integrated Evaluation
Olivia PattersonVice President, Opinion Dynamics
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Integrated Design Requires a Focus on the Customer
• EE+DR Programs require integrated portfolio design, implementation and evaluation frameworks that focus on the customer
Patterson EE+DR 36
Customer
Administration
Energy Impacts
BenefitsIncrease customer participation and reduce confusion
Share costs (e.g., admin, marketing and
incentives)
Increase energy benefits (EE+DR
savings)
Challenges
Misbehaving customers
Unnecessary incentives and persisting silos
Stranded assets and behavioral spillover
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Challenge: Evaluation Protocols are Siloed
• Most customers do not think about energy as time-dependent• Depending on rate structure, no apparent customer benefits from changing
energy use at different times• Program design efforts must incorporate ongoing engagement with customers
over multiple years and at different times • DR requires ongoing customer or technological engagement over years
(equipment failure, opt-outs, move-outs)• EE may reduce DR impacts if customers engage with EE on a DR program
• Supporting multiple program engagements can affect goals • New rate structures can facilitate or disrupt ongoing EE or DR programs
Patterson - EE + DR: 1+1= 3 37
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Example: Promoting Energy Management Practices Can Cannibalize DR Impacts
Patterson - EE + DR: 1+1= 3 38
Rate-based DR programs may produce spillover effects, which provoke challenges in developing appropriate baselines for load impact estimates
Price signals may lead participants to lower consumption not just on event days, but also on non-event days due to risk aversion, habituation or other factors
Spillover can artificially depress reference loads for impact analysis, potentially leading to lower impact estimates
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No Existing Protocol Supports Combined EE+DR Valuation
Patterson EE+DR 39
Simplify Customer Engagement
• Provide continuous engagement
• Phase incentives to retain engagement
• Coordinate administrative efforts
Integrate Design with Customer Targeting
• Identify customers who yield highest impacts, may vary by customer
• Use appropriate rates to set relevant and achievable price signals
Develop Evaluation Protocol
• Develop targeted loading order
• Develop appropriate baselines for integrated design
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Break-Out Sessions
Connected Devices: Open ADR Customer Engagement: Topical Discussion
Connected Devices Interest GroupThe Challenge of Device integration
May 13, 2019
Don Dulchinos, Director Market Facilitation
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OpenADR in a Nutshell
OpenADR provides a non-proprietary, open standardized DR & DER interfaceAllows DR service providers to communicate DR, DER, and TE (Transactive Energy) Signals directly to existing customers using a common language and existing communications such as the Internet. Alliance manages a certification program.Visit OpenADR in the Sponsor Lounge!
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Source: LBNL
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Customer Device Trends
• There will be an increasing number of DER and DR resources on the customer side
• Utilities welcome participation of these customers and devices in demand response programs and for renewable portfolio goals.
• Utilities seek to ensure customer owned devices and resources contribute reliably and safely to program goals and preserve grid stability and security.
• Application of the OpenADR standard has been evolving from roots in C+I DR and is a good solution for signaling to distributed resources and devices
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www.peakload.org
Customer Device Challenges
• Customers need clarity on customer-owned device behavior in response to utility programs.
• Customers may be inclined to contact the utility in case of customer-owned device problems (utility related or not)
• Utility program management becomes more complex when managing thousands or millions of devices
• IOT device manufacturers have their own interests in the behavior of the devices.
• Cybersecurity protections need to scale with the growing number of threat surfaces.
• Utilities should distinguish between communication and control.
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www.peakload.org
Where direct management works historically
• Large scale resources• Far smaller number of systems• Tie into SCADA system reasonable
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• Large resource• Solar farm• Wind• Etc.
47
Need for tight control Direct control Modify parameters Owned, or managed by
utility/ISO
SCADA
Small(er) resources Resi/small commercial solar Batteries/cars Thermostats, water heaters
Need for decoupled control “Inform and motivate” Incentive based control Owned by customer or by
aggregator/facilitator
Information-based comms
DER direct Management Distributed
Decisions
ISO/Utility/Operator
Evolving DER/DR & Device Management Strategies
OpenADR
IEEE 2030.5
DNP3
IEC 61850
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Distributed Decisions Inform and Motivate Customer Resources• Direct signaling of incentive messages to the devices
48
ISO/Utility/Operator
Motivation:- Grid Status info- Curtailment event (positive or negative)- Price events- Objective messages (e.g. Volt/Var for
inverters in geographical area)- Others
Targets:- Gateway- Controllers- Individual resources
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Distributed Decisions Inform and Motivate Customer Resources (2)• Signaling of incentive messages to aggregators
49
ISO/Utility/Operator
Motivation:- Grid Requests- Curtailment event (positive or negative)- Price events- Objective messages (e.g. Volt/Var for
inverters in geographical area)- Others
Aggregator
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Distributed DecisionsInform and Motivate Customer Resources (3)• Controlling devices and systems through a facilitator
50
ISO/Utility/Operator
Motivation:- Grid Requests- Curtailment event (positive or negative)- Price events- Objective messages (e.g. Volt/Var for
inverters in geographical area)- Others
Faci
litat
or Buildings& Devices
Facilitators:- Cloud controls
- Honeywell - Building IoT systems
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Common Advantages of Distributed Decision
51
Customer is in the driver seat Utility asserts control via motivation Utility retains a demarcation point Cybersecurity less of an issue Cost effective Easier integration Can use standards and existing products Faster time to market
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Emerging World of IOT Ecosystems
52
Utility-connected Energy Devices overlap with other IOT device ecosystems Smart Home Automotive Smart City
Evolving value propositions, business models
Visit OpenADR in the Sponsor Lounge !
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Thank you!
Contact:Rolf BienertManaging & Technical Director OpenADR [email protected]
Education Programs MarketingDon Dulchinos Shannon Mayette [email protected] [email protected]
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