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Consultant Outcomes Publication

Anieakan Assangha, NHS Choices12 May 2015

Bristol public inquiry report

2001

Named hospital cardiac surgery

mortality publication

2005

Individual cardiac surgeon data publication

2013 2014/15

Publication of consultant outcomes data from 10 specialties, linked from

NHS Choices to specialty association

websites

Publication of consultant outcomes data from 12

specialties on NHS Choices and MyNHS

Consultant directory launched on NHS Choices

2007

NHS Choices launch MyNHS launch

The story so far

MyNHS (www.nhs.uk/mynhs)NHS Choices (www.nhs.uk)

A single place where health and care organisations and the public can compare the performance of services

Aimed at informed patients and service users, providers, commissioners

Led by Department of Health and partners

Comprehensive general health and social care information and data about conditions, treatments and services

Aimed at those with direct or indirect health or care needs in England

Vision to transform NHS Choices

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NHS Choices Audience

• NHS Choices is Europe’s largest health site receiving and average of 42 million visits per month

• NHS Choices presentation is primary focussed on users on choice journey/ information seeking. For example, 400,000 visits per month to Hospital departments and services pages

0

500

1000

1500

2000

2500

3000

Adult cardiac suregry Bariatric surgery Colorectal surgery Endocrine and thyroid surgery Head and neck cancer surgery

Interventional cardiology Lung cancer Neurosurgery Orthopaedic surgery Upper gastro-intestinal surgery

Urological surgery Vascular surgery

Dec 2014 Jan 2015

133,000 consultant searches 19/11/14 to 15/02/15

My NHS Audience

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Principles of presentation

• Tried and tested mode of presentation (Kings Fund research, Choices user testing)

• Allows audience to easily access, understand and compare complex information

• Ability to refer people onto the primary publication easily – embedded links, links at bottom of page

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Choice audience – information categories

What users want to knowUsers were presented with a scenario which involved a hypothetical referral to see a consultant. Broadly, prioritised by number of mentions, here is what they would like to know if making a choice:

Qualifications/where they studied/trainedProximity/location/where they practisePatient experience/feedbackExperience (number of procedures performed, years practising)Track record/success ratesRole/specialityWaiting timesFitness to practice (any disciplinary issues)GenderPhoto (want to see)BiogHospital rating/reputation of institution

Mentioned by individual users: Consultant name, languages spoken, areas of interest, performance in context (comparison), personal interests, surgery times, contact details, case studies

More mentions

Fewermentions

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Public and patient participation and website feedback

Three main categories:• Requests for further information on published

data ‘Would like to see data on whether procedure was emergency or elective’

• Requests for more specialties ‘Would like to see data about non-surgical consultant outcomes’

• Functionality/ general queries ‘Would like detailed information about when new scorecards will be published; not just coming soon’

Consultant profileUsers expect to see a Consultant CV/profile page – something that appears comprehensive, authoritative and reassuring

‘Find a therapist’ on the BACP website, powered by: http://www.itsgoodtotalk.org.uk/therapists/in/1d17b5/london-south-east/

london/kenneth-currie

“Area of text explaining who they are, what they've done, background info, specialty. Hobbies and interests.”

“Picture if they were willing.”

“Text explaining career path.”

“Something like the BACP website.”

“Photo, biog describing himself.”