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Consumer Action Protect Your Phone Records
Protect Your Phone Records
Consumer Action Protect Your Phone Records
Purpose of the Training
• What private, personal information can be found in your phone records
• How to keep your personal information safe so you won’t be victimized
• Become familiar with laws that protect the privacy of your phone records
• What to do if your phone records are accessed without your permission
Consumer Action Protect Your Phone Records
Objectives
• You will learn Why someone would try to access
your phone records Who would try to access your phone
records How predators, crooks and loved
ones may access private information How to protect yourself from
becoming a victim
Consumer Action Protect Your Phone Records
About Phone Records
• Phone records are an important source of valuable information Someone may try to access this
information without your consent for identity theft or other harmful purposes
• Various laws and protections are in place to keep your phone records private But you must take an active role in
protecting your personal data
Consumer Action Protect Your Phone Records
Phone Record Information
• Your landline phone records contain Billing address and/or home address Long distance or local telephone numbers
dialed from your phone Calls billed to a calling card or credit card Numbers from which collect calls were
accepted Dates and lengths of calls outside your
calling area.
Consumer Action Protect Your Phone Records
Phone Record Information
• Your cellular phone records contain The phone calls made or received by you
and other family plan members
• Your online phone account records may contain Contact information you provided, such as
address, home or office phone numbers Bank or credit information, such as credit
or debit card numbers and bank account numbers
Consumer Action Protect Your Phone Records
Phone Record Information
• Your phone company may also keep Birthdate Social Security number All telephone and Internet services to
which you subscribe Information about your cell phone
that could be used to track the location of the person who has it
Consumer Action Protect Your Phone Records
Who Wants Phone Records?
• Many people may want your phone records including Con artists and identity thieves Data brokers / salespeople Ex-spouses or former partners Someone who wants to sue you Stalkers Investigators, spies, bail bondsmen Criminals for retaliation purposes
Consumer Action Protect Your Phone Records
Uses for Your Phone Records
• How could someone use the information from your phone records? Wife going through a divorce uses her
husband’s phone records to argue that he was playing around with other women
Jealous employee obtains a co-worker’s phone records and finds that he frequently calls an AIDS support group. He spreads rumors that the co-worker has AIDS.
• Other examples?
Consumer Action Protect Your Phone Records
Access to Phone Records
• Some ways to access phone records Pretexting (pretending to be the
account holder or someone else) Reading another person’s bills Accessing phone accounts online
Consumer Action Protect Your Phone Records
Pretexting
• Pretexting is using false pretenses to obtain someone else’s personal information Impersonating the victim or spouse Telling lies Conning a company employee or
other individual
Consumer Action Protect Your Phone Records
Pretexting
• Pretexters obtain your information via You and your neighbors, family, co-workers
• For example, “phone surveys” that ask for information such as the family pet’s name, a common password on accounts
Public records• home purchases• bankruptcy• business start up• marital status
Consumer Action Protect Your Phone Records
Pretexting
• Pretexting is illegal There are laws in place to protect
victims of pretexting
• Exceptions Law enforcement• agencies such as police or the FBI, can
lawfully obtain your phone records Phone companies• turn over customer phone records if
compelled by a subpoena or a court order
Consumer Action Protect Your Phone Records
Laws Against Pretexting
• 1999 — Gramm-Leach-Bliley Act Prohibits pretexting to obtain financial
records
• 2006 — Telephone Records and Privacy Protection Act Makes the use of pretexting to buy, sell or
obtain phone records a federal crime
• 2007 — The Federal Communications Commission Requires phone companies to use stringent
authentication measures to protect phone records
Consumer Action Protect Your Phone Records
If Your Records Are Breached
• Phone companies are required to notify customers Timing of the notification depends on
the circumstances of the breach and the instructions of law enforcement
Consumer Action Protect Your Phone Records
Protecting Your Phone Records
• Ways to keep your phone records private Get an non-published number Set up strong passwords Limit the information you share Inquire about information needed Enlist family members not to divulge
information Keep phone bills and other paperwork
containing personal information under lock and key
Consumer Action Protect Your Phone Records
Protecting Your Phone Records
• New FCC security measures effective at the end of 2007• All phone companies must
Require passwords for account info• Some exceptions to passwording apply
Notification on password changes Customer consent before releasing
data Notification if confidentiality of
records is breached
Consumer Action Protect Your Phone Records
Protecting Your Phone Records
• Ask your phone company to Deactivate the online access feature
if you don’t manage your account online
If it’s possible to remove call details from your phone bills
Consumer Action Protect Your Phone Records
Phone Company Responsibility
• Phone companies must Keep records of whether customers
grant permission to use their account information for marketing
Keep records of all breaches in which customer information is disclosed to third parties
Train employees in the appropriate use of customer information
continued…
Consumer Action Protect Your Phone Records
Phone Company Responsibility
…continued
Uphold marketing privacy standards Release annual certificates that its
procedures comply with FCC rules Inform the FCC of any legal actions
taken against data brokers Provide a summary of the complaints
about unauthorized disclosure of customer information
Consumer Action Protect Your Phone Records
CPNI
• Customer proprietary network information includes services you subscribe to whom you call when you call how long your calls are, etc
• Generally, the use of CPNI without customer permission is prohibited opt out / opt in
Consumer Action Protect Your Phone Records
CPNI, Sales and Marketing
• Your phone company can use your information without your permission to Offer you enhanced services of the same
type you subscribe to Use customer information for creating
directories.
• Phone companies are prohibited from using CPNI to lure back customers who have switched to another service provider
Consumer Action Protect Your Phone Records
If You Become a Victim
• If you believe your phone records have been stolen Report to your phone company Close account and open new account Set up passwords to prevent
unauthorized access File an incident report with police
Consumer Action Protect Your Phone Records
Protecting Your Phone Records
• Complain to the FCC Email • [email protected]
Online• www.fcc.gov/cgb/complaints.html
Mail• FCC - Consumer Complaints• 445 12th Street SW• Washington, DC 20554
Consumer Action Protect Your Phone Records
For More Information Contact
• Complain to the Federal Trade Commission (FTC) Phone
• 877-382-4357
Web site• www.ftc.gov
Mail• Consumer Response Center• 600 Pennsylvania Ave., NW• Washington, DC 20580
Consumer Action Protect Your Phone Records
Protect Your Phone Records is a joint educational partnership brought to you by Consumer Action, the National Consumers
League (NCL) and Verizon
For more information:
Consumer Action: 415-777-9648
Web site: www.consumer-action.org
Email: [email protected]