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DFS GSD Corp.
Consumer Assistance Policy and Filing Complaints
If you are a customer and have questions or concerns about the services provided by DFS GSD Corp. (d/b/a Discover® Payment Solutions), please contact our customer support team
at the mail address or phone number listed below:
Mail:
DFS GSD Corp. (d/b/a Discover Payment Solutions)
2402 W. Beardsley Road
Phoenix, AZ 85027-3301
Attention: Payments Customer Service
US Customer Service:
Phone Number: (623) 643-2719
Hours of Operation: Monday-Friday: 8am–8pm Eastern Time
If you feel your customer service question or concern has not been adequately addressed by our customer support team, and you wish to escalate the matter, please contact our senior executive responsible for the overall customer experience as noted below:
Mail:
DFS GSD Corp. (d/b/a Discover Payment Solutions)
2402 W. Beardsley Road
Phoenix, AZ 85027-3301
Attention: Michael Canady, Vice President, North American Client Services
By Phone:
Phone Number: (224) 405-1985
DFS GSD Corp. DFS GSD Corp. (d/b/a Discover Payment Solutions) is licensed and regulated as a money transmitter in most jurisdictions across the United States. If you are not satisfied with the customer service provided by DFS GSD Corp., and wish to make a complaint with your state agency, please use the contact information below.
Consumers are warned to be aware of fraud and potential scams. Fraudulent transactions
may result in the loss of the consumer’s money with no recourse. If you think you have been
the victim of fraud, please contact us immediately by telephone at (623) 643-2719 to report
fraud or suspected fraud. For more information on how to protect yourself from fraud, visit
http://www.stopfraud.gov.
Alabama customers
Online: http://asc.state.al.us/complaints.aspx
Hotline: 1-800-222-1253
Telephone Number: 1-334-242-2984
U.S. Mail:
Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL 36130
Alaska customers
For Alaska Residents Only:
If your issue is unresolved by DFS GSD Corp. (623) 643-2719, please submit formal complaints with the
State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form
here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
1. Fax: 907-465-1230
2. Email: [email protected]
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
DFS GSD Corp. Arizona customers
Online: http://www.azdfi.gov/Consumers/Complaints/Complaints.html
Hotline: 1-800-544-0708
Telephone Number: 602-771-2800
In Person or U.S. Mail:
Arizona Department of Financial Institutions
2910 North 44th Street
Suite 310
Phoenix, AZ 85018
Arkansas customers
Online: http://www.securities.arkansas.gov/page/364/money-services-how-to-file-a-complaint
Hotline: 1-800-981-4429
Telephone Number: 501-324-9260
In Person or U.S. Mail:
Arkansas Securities Department
Heritage West Building
Suite 300
201 East Markham Street
Little Rock, AR 72201-1692
California customers
Online: http://www.dbo.ca.gov/forms/tma/Form2120_English-Spanish.pdf
Telephone Number: 1-866-275-2677
In Person or U.S. Mail:
State of California
Consumer Services Office
Department of Business Oversight
1515 K Street
Suite 200
Sacramento, CA 95814-4052
DFS GSD Corp. California Customer Notice:
You, the customer, are entitled to a refund of the money to be transmitted as the result of this
agreement if DFS GSD Corp. does not forward the money received from you within 10 days of
the date of its receipt, or does not give instructions committing an equivalent amount of money
to the person designated by you within 10 days of the date of the receipt of the funds from you
unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied
with and the money has not yet been forwarded or transmitted, you have a right to a refund of
your money.
If you want a refund, you must mail or deliver your written request to DFS GSD Corp. at 2402
W. Beardsley Rd, Phoenix, AZ 85027-3301. If you do not receive your refund, you may be
entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to
Section 2102 of the California Financial Code.
If you have complaints with respect to any aspect of the money transmission activities being
conducted, you may contact the California Department of Business Oversight at its toll-free
telephone number, 1-866-275-2677, by email at [email protected], or by mail at the
Consumer Services Office, Department of Business Oversight, 1515 K Street, Suite 200,
Sacramento, CA 95814-4052.
Colorado customers
Online: https://www.colorado.gov/dora/division-banking?ld=APUSLPADefault
Telephone Number: 303-894-7575
In Person or U.S. Mail:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Colorado Customer Notice
If you have a question about or problem with your transaction—the money you sent
You must contact the Money Transmitter who processed your transaction for assistance. The
Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint about the money transmitter—the company
that sent your money
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on
the Colorado Division of Banking’s website and return it and any documentation supporting the
DFS GSD Corp. complaint via email (at [email protected]), or via mail to the Colorado
Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTER ACT
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities
in Colorado, including the sale of money orders, transfer of funds, and other instruments for the
payment of money or credit, are required to be licensed by the Colorado Division of Banking
pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with
YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The
Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about
THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the
Colorado Division of Banking’s website and return it and any documentation supporting the
complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: [email protected]
website: www.dora.colorado.gov/dob
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post
this notice in a conspicuous, well-lighted location visible to customers.
For official posting, click here
DIVISIÓN BANCARIA DE COLORADO
ACTO DE TRANSMISORES DE DINERO EN COLORADO
AVISO A LOS CLIENTES
Entidades diferentes a aquellas instituciones financieras aseguradas por el
FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo
DFS GSD Corp. venta de giros postales, giro de fondos e instrumentos de pago o crédito
requieren tener licencia de la División Bancaria del Estado de Colorado de
acuerdo con el Acto de Transmisores de Dinero, Título 11, Artículo 110, del
Estatuto Revisado de Colorado.
Si usted tiene una pregunta o duda acerca
DE SU TRASACCIÓN - DEL DINERO QUE ENVIÓ
Por favor póngase en contacto con el agente de envíos monetarios que
procesó su transacción para obtener ayuda. La División Bancaria de
Colorado no tiene acceso a esta información.
Si usted es un residente del estado de Colorado y tiene una queja sobre
EL AGENTE DE ENVIÓS MONETARIOS –
LA COMPAÑÍA QUE ENVIÓ SU DINERO
Todas las quejas deben de ser entregadas por escrito. Por favor llene la
forma de quejas que se encuentra en el sitio web de la División Bancaria
de Colorado y entrégue la forma junto con los documentos que apoyen su
queja por correo o por correo electrónico a la División Bancaria de
Colorado al:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
correo electrónico: [email protected]
sitio web: www.dora.colorado.gov/dob
Sección 11-110-120, C.R.S. requiere que agentes de envíos monetarios y compañías de giros
postales coloquen este anuncio en un lugar visible, notorio y alumbrado.
Para publicación oficial, haga clic aquí.
Connecticut customers
Online: http://www.ct.gov/dob/cwp/view.asp?a=2235&q=591694
Hotline: 1-800-831-7225
Telephone Number: 860-240-8170
DFS GSD Corp.
In Person or U.S. Mail:
Connecticut Department of Banking
Consumer Affairs Unit
260 Constitution Plaza
Hartford, CT 06103-1800
Delaware customers
Online: http://banking.delaware.gov/faqs/consumer-complaint-help/
Helpline: 800-464-4357
Telephone Number: 302-739-4235 or 302-577-6722
In Person or U.S. Mail:
State of Delaware
Officer of the State Bank Commissioner
Attn: Compliance
555 East Loockerman Street
Dover, DE 19901
District of Columbia customers
Online: http://disb.dc.gov/service/file-complaint-or-report-fraud
Telephone Number: 202-727-8000
In Person or U.S. Mail:
District of Columbia - Department of Insurance, Securities and Banking
1050 First Street, NE
Suite 801
Washington, DC 20002
Florida customers
Online: http://www.flofr.com/StaticPages/FileAComplaint.htm
Hotline: 800-342-2762
Telephone Number: 850-410-9805
In Person or U.S. Mail:
Florida Office of Financial Regulation
Division of Finance
Consumer Assistance Group
200 E. Gaines Street
DFS GSD Corp. Tallahassee, FL 32399-0381
Georgia customers
Online: http://dbf.georgia.gov/i-have-question-or-complaint-about-check-seller-or-money-
transmitter/
Hotline: 888-986-1633
Telephone Number: 770-986-1633
In Person or U.S. Mail:
Georgia Department of Banking and Finance
2990 Brandywine Road
Suite 200
Atlanta, GA 30341-5565
Hawaii customers
Online: http://cca.hawaii.gov/dfi/file-a-complaint/
Telephone Number: 808-586-2820
In Person or U.S. Mail:
Hawaii Division of Financial Institutions
Department of Commerce and Consumer Affairs
335 Merchant Street
Room 221
Honolulu, HI 96813
Idaho customers
Online: http://finance.idaho.gov/Complaint.aspx
Hotline: 1-888-346-3378
Telephone Number: 208-332-8004
In Person or U.S. Mail:
Idaho Department of Finance
Securities Bureau
800 Park Blvd, Suite 200
Boise, ID 83712
DFS GSD Corp.
Illinois customers
Online: http://www.idfpr.com/DFI/DFIComplaintForm.asp
Telephone Number: 1-888-473-4858
In Person or U.S. Mail:
Illinois Department of Financial & Professional Regulation
100 West Randolph St
9th Floor
Chicago, IL 60601
Indiana customers
Online: http://www.in.gov/dfi/2335.htm
Hotline: 800-382-4880
Telephone Number: 317-232-3955
In Person or U.S. Mail:
Indiana Department of Financial Institutions
30 South Meridian Street
Suite 300
Indianapolis, IN 46204
Iowa customers
Online: http://www.idob.state.ia.us/
Telephone Number: 515-281-4014
In Person or U.S. Mail:
Iowa Division of Banking
200 East Grand Avenue
Suite 300
Des Moines, IA 50309-1827
Kansas customers
DFS GSD Corp. Online: http://www.osbckansas.org/consumers/complaints.html
Telephone Number: 785-296-2266
In Person or U.S. Mail:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson
Suite 300
Topeka, KS 66603
Kentucky customers
Online: http://kfi.ky.gov/complaint/Pages/financial.aspx
Hotline: 844-354-0613
Telephone Number: 502-573-3390
In Person or U.S. Mail:
Kentucky Department of Financial Institutions
Attention: Consumer Complaints
1025 Capital Center Drive
Suite 200
Frankfort, KY 40601
Louisiana customers
Online: http://www.ofi.state.la.us/
Hotline: 888-525-9414
Telephone Number: 225-925-4660
U.S. Mail:
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
Maine customers
Online: http://www.maine.gov/pfr/consumercredit/complaint.htm
Hotline: 1-800-332-8529
Telephone Number: 207-624-8527
DFS GSD Corp. In Person or U.S. Mail:
Maine Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333-0035
Maryland customers
The Commissioner of Financial Regulation for the State of Maryland will accept all
questions or complaints from Maryland residents regarding DFS GSD Corp. d/b/a Discover
Payment Solutions (License # 1380271, NMLS # 1380271) at:
Maryland Commissioner of Financial Regulations
Licensing Unit
500 N Calvert Street, Suite 402
Baltimore, MD 21202
Toll Free: 1-888-784-0136
Online: http://www.dllr.state.md.us/finance/frcontacts.shtml
Hotline: 888-784-0136
Telephone Number: 410- 230-6077
In Person or U.S. Mail:
Maryland Commissioner of Financial Regulation
500 North Calvert Street
Suite 402
Baltimore, MD 21202
Massachusetts customers
Online: http://www.mass.gov/ocabr/government/oca-agencies/dob-lp/file-a-complaint.html
Hotline: 800-495-2265
Telephone Number: 617-956-1500
In Person or U.S. Mail:
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
DFS GSD Corp. Boston, MA 02118-6400
Michigan customers
Online: http://www.michigan.gov/difs/0,5269,7-303-12902_12907---,00.html
Hotline: 877-999-6442
Telephone Number: 517-284-8800
U.S. Mail:
Michigan Department of Insurance and Financial Services
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720
Minnesota customers
Online: http://mn.gov/commerce/consumers/file-a-complaint/file-a-complaint/
Hotline: 651-539-1600 (Complaints)
Telephone Number: 651-539-1500
In Person or U.S. Mail:
Minnesota Department of Commerce
85 7th Place East
Suite 280
St. Paul, MN 55101
Mississippi customers
Online: http://www.dbcf.state.ms.us/complaints.asp
Hotline: 800-844-2499
Telephone Number: 601-321-6901
U.S. Mail:
Mississippi Department of Banking and Consumer Finance
PO Box 12129
DFS GSD Corp. Jackson, MS 39236-2129
Missouri customers
Online: http://finance.mo.gov/consumers/consumer_complaint.php
Telephone Number: 573-751-3242
U.S. Mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716
Montana customers
Montana Customers: Montana does not regulate money transmitters.
Nebraska customers
Online: http://www.ndbf.ne.gov/consumers/complaint.shtml
Hotline: 877-471-3445
Telephone Number: 402-471-2171
U.S. Mail:
Nebraska Department of Banking & Finance
Financial Institutions – Complaints
P.O. Box 95006
Lincoln, NE 68509-5006
Nevada customers
Online: http://fid.nv.gov/Resources/Resources/
Hotline: 866-858-8951
Telephone Number: 702-486-4120
In Person or U.S. Mail:
State of Nevada – Department of Business and Industry
Financial Institutions Division
3300 W. Sahara Avenue
DFS GSD Corp. Suite 250
Las Vegas, NV 89102
New Hampshire customers
Online: http://www.nh.gov/banking/consumer-assistance/complaint.htm
Telephone Number: 603-271-3561
In Person or U.S. Mail:
State of New Hampshire Banking Department
53 Regional Drive
Suite 200
Concord, NH 03301
New Jersey customers
Online: http://www.state.nj.us/dobi/consumer.htm
Hotline: 1-800-446-7467
Telephone Number: 609-292-7272
U.S. Mail:
New Jersey Department of Banking and Insurance
P.O. Box 471
Trenton, NJ 08625-0471
New Mexico customers
Online: http://www.rld.state.nm.us/financialinstitutions/File_a_Complaint.aspx
Telephone Number: 505-476-4885
In Person or U.S. Mail:
New Mexico Regulation and Licensing Department
Financial Institutions Division
2550 Cerrillos Road
Santa Fe, NM 87505
New York customers
DFS GSD Corp. Online: http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Hotline: 800-342-3736
Telephone Number: 212-480-6400
In Person or U.S. Mail:
New York State Department of Financial Services
Consumers Assistance Unit
One Commerce Plaza
Albany, NY 12257
North Carolina customers
Online: http://www.nccob.gov/Public/ConsumerInformation/Complaints/CIFileComplaint.aspx
Telephone Number: 919-733-3016
In Person or U.S. Mail:
North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27603
North Dakota customers
Online: https://www.nd.gov/dfi/file-complaint
Telephone Number: 701-328-9933
In Person or U.S. Mail:
North Dakota Department of Financial Institutions
2000 Schafer Street
Suite G
Bismark, ND 58501-1204
Ohio customers
Online: http://com.ohio.gov/fiin/Depositorycomplaintprocess.aspx
Hotline: 866-278-0003
Telephone Number: 614-728-8400
DFS GSD Corp.
In Person or U.S. Mail:
Ohio Department of Commerce
Division of Financial Institutions
Consumer Complaints
77 South High Street
21st Floor
Columbus, OH 43215-6120
Oklahoma customers
Online: http://banking.ok.gov/complaints
Telephone Number: 405-521-2782
In Person or U.S. Mail:
Oklahoma Banking Department
Attn: Mick Thompson, Commissioner
2900 North Lincoln Boulevard
Oklahoma City, OK 73105
Oregon customers
Online: https://dfr.oregon.gov/gethelp/Pages/file-a-complaint.aspx
Hotline: 866-814-9710 (Financial Services)
Telephone Number: 503-378-4140
U.S. Mail:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405
Pennsylvania customers
Online: http://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx
Hotline: 1-800-600-0007 (toll-free in Pennsylvania) 717-787-1854 (outside of Pennsylvania)
In Person or U.S. Mail:
Pennsylvania Department of Banking and Securities
Consumer Services
17 N. Second Street
DFS GSD Corp. Suite 1300
Harrisburg, PA 17101
Puerto Rico customers
Online: http://www.ocif.gobierno.pr/querellas_eng.html
Hotline: 800-981-7711
Telephone Number: 787-723-8445
In Person or U.S. Mail:
Commissioner of Financial Institutions of Puerto Rico
ATTN: Complaints Division
Edif. Centro-Europa Building - Suite 600
1492 Ponce de León Avenue
San Juan, PR 00907
Rhode Island customers
Online: http://www.dbr.ri.gov/divisions/banking/complaint.php
Telephone Number: 401-462-9503
In Person or U.S. Mail:
State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg. 68-2
Cranston, RI 02920
South Carolina customers
Online: http://www.consumer.sc.gov/consumer/ComplaintInstructions/Pages/default.aspx
Hotline: 1-800-922-1594 (toll-free in South Carolina)
Telephone Number: 803-734-4200
In Person or U.S. Mail:
South Carolina Department of Consumer Affairs
DFS GSD Corp. 2221 Devine St.
Suite 200
Columbia, SC 29205
Post Office Box 5757
Columbia, SC 29250
South Dakota customers
Online: http://dlr.sd.gov/banking/consumers/consumer_complaint_reference_list.aspx
Telephone Number: 605 773-3421
In Person or U.S. Mail:
South Dakota Division of Banking
1601 N. Harrison Ave
Suite 1
Pierre, SD 57501
Tennessee customers
Online: https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html
Hotline: 1-800-778-4215
In Person or U.S. Mail:
Tennessee Department of Financial Institutions
Tennessee Tower, 26th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243-1102
Texas customers
If you have any complaints, first contact DFS GSD Corp. d/b/a Discover Payment Solutions, at
(623) 643-2719. If you still have an unresolved complaint regarding the company’s money
transmission or currency exchange activity, please direct your complaint to the Texas
Department of Banking:
2601 North Lamar Boulevard
Austin, TX 78705-4294
Online: http://www.dob.texas.gov/money-services-businesses/how-file-complaint
DFS GSD Corp. Hotline: 1-877-276-5554
In Person or U.S. Mail:
Texas Department of Banking
Special Audits Division
2601 North Lamar Boulevard
Austin, Texas 78705-4294
Utah customers
Online: http://dfi.utah.gov/resources/helpful-links/file-a-complaint/
Telephone Number: 801-538-8830
U.S. Mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800
Vermont Customers:
Online: https://dfr.vermont.gov/consumers/file-complaint/banking
NMLS Number: 1380271
Vermont License Number: 100-118
Email: [email protected]
Fax: 802-828-1477
Telephone Number: 888-568-4547 or 802-828-3307
In Person or U.S. Mail:
Vermont Department of Financial Regulation
Banking Division-Consumer Assistance
89 Main Street
Montpelier, VT 05620-3101
DFS GSD Corp.
Virginia customers
Online: http://www.scc.virginia.gov/bfi/complain.aspx
Telephone Number: 804-371-9657
In Person or U.S. Mail:
Virginia Bureau of Financial Institutions
1300 East Main Street
Suite 800
Richmond, VA 23219
Washington customers
Online: http://www.dfi.wa.gov/cs/complaint.htm
Hotline: 1-877-746-4334
Telephone Number: 360-902-8703
U.S. Mail:
State of Washington Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200
To file a complaint, please provide: the name of the company, office location, and who you
contacted at the company; your name, mailing address, and ten digit phone numbers; and a
simple explanation of the problem, with a list of events in chronological order, making sure to
include names and dates. Be specific and as brief as possible. For electronic submission,
please complete the form found on the website: www.dfi.wa.gov under For Consumers: File a
Complaint.
West Virginia customers
Online: http://www.dfi.wv.gov/consumers/complaints/Pages/default.aspx
Telephone Number: 304-558-2294
In Person or U.S. Mail:
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302-3542
DFS GSD Corp.
Wisconsin customers
Online: http://www.wdfi.org/wca/consumer_credit/complaints_and_questions.htm
Hotline: 1-800-452-3328 (toll-free in Wisconsin)
Telephone Number: 608-264-7969
U.S. Mail:
State of Wisconsin Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041
Wyoming customers
Online: http://audit.state.wy.us/banking/
Telephone Number: 307-777-7797
In Person or U.S. Mail:
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
