Consumer Documents

Elements of Consumer Documents

Features of Consumer Documents

Reading Consumer Documents

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When you open the box of new computer equipment, take note of the consumer documents—warranty, product information, and instruction manual—that come with it.

Consumer Documents

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Here are some types of consumer documents and the elements, or types of information, that each document provides.

Elements of Consumer Documents

Product information

descriptions of what the product will do

Contract information on the legal uses of the product

Warranty details on what happens if the product does not work as promised and what you must do to receive service

Elements of Consumer Documents

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Instruction manual

instructions on how to use the product

Technical directions

directions for installation and use

Most electronic equipment comes with the same type of consumer documents, but the documents’ features may vary from product to product.

Features of Consumer Documents

Product A vs Product B

Limited 90-Day Warranty Lifetime Warranty

Repair of Defective Parts Replacement of Defective Parts

Technical Support:8:00–5:00pmMonday–Friday

Technical Support: 24 hours a day7 days a week

How long does this warranty last?

Features of Consumer Documents

Quick Check

Limited WarrantyThe Company represents that for a period of 90 days after the date of the original purchase that: 1) the media on which the product is distributed will be free from defects in materials and workmanship under normal use; and 2) the product, when used in accordance with the written instructions, will substantially perform the functions specified in the user's manual.

What happens if the product is defective?

Features of Consumer Documents

Quick Check

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Limited WarrantyIf the product does not meet the limited warranty, the Company’s entire liability and your exclusive remedy will be replacement of the media or a full refund of the purchase price. This limited warranty applies only if the product or media item in question is returned to the Company along with a copy of your paid invoice within 90 days of the original purchase date.

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