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[webedition]The Journal of NESDA and ISCET Vol. XXXIII, No. 5 • Oct. 2007
THIS ISSUE INCLUDES:messages from,NESDA President — Fred Paradis, CSM pg. 3
HIREAHERO.COM - A Place To Look For Your Next Tech pg. 5Passing Parade - by Ed Clingman pgs. 14-15TRYING TO FIND A BETTER WAY! pgs. 17, 19
PLANNING TO ATTEND NPSC 2008 IN BUFFALO?
Passport Necessary For Canadian Sightseeing.
pg. 7
ProService - October 2007 2
This Month:
Calendar:
Corporate Members:
Advertisers:
ProServiceAn official journal of the
National Electronics Service Dealers Association and The International Society of Cer-tified Electronics Technicians.
Purpose:ProService Magazine is
published by the National Electronics Service Dealers Assn., 3608 Pershing Ave., Ft. Worth, TX 76107. It is intended for the enlighten-ment, education and en-tertainment of members of NESDA and ISCET.
With the exception of official announcements, the statements and opinions expressed herein are those of the authors and not necessarily those of the associations.
Business & Editorial Offices:
3608 Pershing Ave., Ft. Worth, TX 76107
817.921.9061Fax 817.921.3741www.nesda.comwww.iscet.org
Executive Director: Mack BlakelyDirector of
Communications: Sheila [email protected] Designer/Associate Editor:
James [email protected]
Submit articles to:[email protected]
Copyright:Copyright © 2007 by NESDA, Inc.
All rights reserved. No part of this publication may be repro-duced or transmitted in any form or by any means without written permission from NESDA.
ATTENTION READERS:ProService Magazine is
now an ONLINE publication that can be found only at www.nesda.com, except for the April and August issues.
ACME Enterprises of OrlandoAFFINA
ANEW Business SolutionsAPHUSA (Akai)
Asset GenieB&D Enterprises
Best Buy Company, Inc.CE Interactive, Inc.Choice Electronics
ComputerRepair.comComputer Systems Integrators, Inc.
Consumer Priority Service Datacolor
DBL DistributingDLPLampSource
Eagle Distributors, LLCElectrified Discounters
ElectronicycleEuras Technologies, LLC
Federal Warranty Corporation FieldPower, Inc.
Funai CorporationGlobal Warranty Group
Herman ElectronicsHitachi America, LTD/
Home Electronics DivisionHoward Electronics
Hong Video Technology IBM
IMR Sector Council International Light Technologies
JVC Service &Engineering Co.KeyPrestige, Inc.
Liquidity Services, Inc. Lighting Technologies International
MCM ElectronicsMitsubishi Digital
ElectronicsMPC
National Service Alliance N.E.W.
NVC DirectOnkyo U.S.A. Corporation
PacPartsPartsearch Technologies
Philips Consumer ElectronicsPioneer Electronics Svc. Inc.
PlusOne SolutionsPrelco Electronics USA, Inc.
Professional Audio Video Service Professional Service Solutions, LLC
PTS ElectronicsQualxserv
Sams Technical PublishingSanyo Fisher
Service CompanySencore, Inc. ServiceBenchServiceNet
ServicePower FieldService Solutions Service Software
Sharp Electronics, Inc.Signal Holdings
Sony Service CompanyThe Warranty Group
Thomson Inc. Toshiba America Consumer
Products, LLC Tri-State Module, Inc.
Tritronics, Inc.Union ElectronicsVance Baldwin
WarrantechWarranty Corporation of
America (WaCA) ZSL, Inc.
PTS Electronics ..................................... 4NPSC...................................................... 8MST ..................................................... 15Tritronics, Inc. ........................ back cover
Send your calendar items to: [email protected]
2008 (41st Annual) International Consumer Electronics Show Las Vegas Convention Center Las Vegas, NV January 7-10, 2008
National Professional Service Convention & Professional Service Trade Show Hyatt Regency Hotel - Buffalo, NY Convention: July 29-August 2, 2008 Trade Show: July 31-August 1, 2008
OPEA’s 48th Western Regional Convention March 13-16, 2008 (Thursday-Sunday) At The Hood River Inn, Hood River, Oregon (Free Parking & Free Wireless) The Inn is on the banks of the Columbia River in the heart of the Columbia River Gorge at the Northern foot of Mt Hood. www.opea.info; [email protected] Voice-Mail & Fax 503-284-4279 Columbia River Gorge Camera: www.hoodriverinn.com/gcam.htm
Thinking About Becoming A CSC?NESDA President’s Message,by Fred Paradis, CSM/MST .............................................3
NPSC 2008 Keynote Speaker Announced .................................................................4
ETA President & CEO Announces Retirement ................................................................4
Hireahero.com ...........................................................5
USA & NARDA Sign Merger Agreement....................5
In Memoriam/NESDA Members ...............................6
Planning To Attend NPSC 2008 In Buffalo? .....................................................................7
Pioneer Flat Panel Displays Awarded Highest Honor ...........................................................9
Advanced Communications Partners With H.I.G. Capital, LLC........................................................ 10, 13
MTI, Andrews Electronics Merge To Create New Market Leader .....................................11
2007 Manufacturer Survey Results ........................12
The Passing Paradeby Ed Clingman ..................................................... 14-15
Click It .....................................................................15
New Certified Technicians ......................................16
Trying To Find A Better Way!............................ 17, 19
As A Technician What Did You Learn At NPSC? ..................................................................18
CA & Proctors Update .............................................18
ISCET Student Chapters Have New Program For 2007/08 School Year ........................19
Spotlight On ISCET Student Chapters....................20
Opportunities ..........................................................21
To contact YOUR NESDA Board of Directors, use one of the following: 1. If you are a NESDAnet subscriber, send an e-mail to the Discuss List ([email protected]) from your subscribed e-mail address 2. Brief contact information available on page 8 of ProService Directory & Yearbook 3. Complete contact information at www.nesda.com under the drop down heading “Servicers” then “Board Of Directors”
3 ProService - October 2007
Fred Paradis, CSM • NESDA PresidentDave’s Radio & TV Inc. (CSC) Ashland, MA
NESDA President’s Message
THINKING ABOUT BECOMING A CSC?
NESDA Now Administrator of
CSC Program
NESDA took over admin-istration of the Certified Service Center program in January of last year. If you are considering applying for certification through the program, the NESDA office can assist you with any questions you may have about certification.
CSC patch availableThis good-looking patch is available to Certified Service Centers for their own use. Please contact NESDA for information
on how to order.
ello all,
Now that we have put a little distance between today and the convention, it is a good time to start thinking about implementing some of the things we learned at NPSC. One of the pro-grams that always generates a lot of buzz is the Certified Service Center (CSC) program. Over the last few weeks you have seen numerous announcements on NESDAnet of companies who have achieved this prestigious achieve-ment. These companies deserve congratula-tions as they have taken the time and effort to become certified.
Those who are certified are not necessarily any better than the companies who are not. What they do have is a documented process for their service operations. Having gone through this a couple of years ago, I know the greatest benefit to me was breaking down our service operation and looking at the each facet of our business. Now I have been told that I am my biggest fan, but it is certainly humbling to see a glaring weakness in your own operation. However, it is doubly satisfying to document a procedure that tightens up your company and in turn saves or makes you money. This is what the CSC program is all about. In our day-to-day business lives we are constantly on the run, with little or no time to do anything but what is dictated to us. But what if we all carved out
a small amount of time daily towards process improvement? This time invested could yield huge dividends down the road, with usually little to no monetary investment.
The one caveat is you have to look at every facet from the beginning of a service event to the end. No process that is in place today can be skipped. From Customer Service activities through Technical facets through the Adminis-tration aspects, I can guarantee that you will find things that with minimal effort will make you a better service center.
Once you have done this you are well on your way to higher profits as the obsolete, redun-dant and just plain silly things are eliminated and new, streamlined, effective procedures are put in place.
At this point you are ready to pursue that CSC certification you thought of in Denver!
Sincerely,
Frederic Paradis, CSM/MSTNESDA President
H
“Those who are cer-tified are not neces-sarily any better than the companies who are not. What they do have is a docu-mented process for their service opera-tions.”
TV/VIDEO REPAIR BUSINESS FOR SALE BY NESDA MEMBEROwners retiring. 28 year old TV/VIDEO service shop with stellar reputation for sale. Located in the fast growing Ormond/Daytona Beach, FL area. Plenty of room for future growth. Serious buyers only, please. $175K. Contact: [email protected].
NESDA MEMBER BUSINESS FOR SALE Profitable Electronics Repair & Warranty Service Center – Inland Southern California. Established over 18 years ago, this consumer electronics repair business is a manufacturer authorized warranty repair facility for many of the major brands of TV’s, DVD’s, VCR’s Stereos and more. For more information contact: Vince Castelluccio – 951-907-6320, Broker.
Classifieds
ProService - October 2007 4
� PLASMA� HDTV
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Clean Room TechnologyTech Assistance Call Center
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Serving Today’s Technology and BeyondCorporate Headquarters: 5233 S. Hwy 37, Bloomington, IN 47401
800-844-7871 • Fax 800-844-3291e-mail: [email protected] • www.ptscorp.com
ichael Petricone, Senior Vice President of Government Affairs for the Consumer Electronics Association (CEA), will pro-
vide the keynote address for NPSC 2008. The Keynote Address will be held Wednesday, July 30. (exact time TBA)
Michael Petricone is the Senior Vice president of Government Affairs for the Consumer Elec-tronics Association (CEA).
In this position, Michael has been responsible for representing the CE industry's position be-fore Congress and the FCC on critical issues such as digital television broadband, privacy and home recording rights. Mr. Petricone is a frequent speaker on policy issues impacting the consumer electronics industry, and in 2003 Michael was featured by Dealerscope Maga-zine as one of the technology industry's "Top 40 Under 40."
Mr. Petricone received his law degree from Georgetown University Law Center and his un-dergraduate degree from Tufts University.
CEA represents more than 1,000 U.S. manu-facturers of audio, video, accessories, mobile electronics, communication, information and multimedia products that are sold through consumer channels. CEA also sponsors and manages the International Consumer Elec-tronics Show (CES), the world's largest annual trade event showcasing consumer electronics products.
NPSC 2008 KEYNOTE SPEAKER ANNOUNCED
ETA PRESIDENT & CEO ANNOUNCES RETIREMENT
ccording to a news release received by the NESDA office, Electronics Technicians As-sociation Founder and President Richard
Glass CET, EHF retired September 30, 2007 as President of ETA, and will actively serve as CEO Emeritus. Teresa Maher, current president of ETA, will car-ry out the functions and role of ETA President. Glass is a past president of NESDA, having served two terms between 1964 and 1966, and one term during 1968-1969. ETA International was founded in 1978.
A
M
5 ProService - October 2007
“According to a news release received at the NESDA office, a new group, Hire A Hero, is attempting to assist returning veterans in locating suitable positions.”
“The Board of Di-rectors of NARDA and USA announced plans earlier this year to merge the two as-sociations into one not-for-profit trade association.”
t seems to be a fact that good technicians are
hard to find. There are many vet-erans in the NESDA
family, and any of you would probably be willing to help a veteran who is returning from active duty and looking for a job, if they were qualified and trainable. Training and experience received in the military might mean a returning vet could take what they know, and with a little assis-tance, learn to do what you need. According to a news release received at the NESDA office, a new group, Hire A Hero, is at-tempting to assist returning veterans in locating suitable positions. The service is free to em-
ployers and service personnel. (Of course, they are also seeking donations to assist in funding this effort, but donating is not a requirement for using the service.) If you need a tech or know of an employer who needs help of any kind, you might want to check out their website at www.hireahero.com. They ask that employers and service personnel register. Here's the link: http://hireahero.com/providers/profile/register Before you register, take a look at the other information on the site to get an overview of what it's about. They're doing something commendable for returning veterans and their families.
HIREAHERO.COM A PLACE TO LOOK FOR YOUR NEXT TECH
ollowing approval by North American Re-tail Dealers (NARDA) members, a merger agreement with the United Servicers Asso-
ciation (USA) has been completed and signed by both associations. The Board of Directors of NARDA and USA announced plans earlier this year to merge the two associations into one not-for-profit trade association. As part of the merger agreement, USA will be-come Service USA, the Service Division of NAR-DA and one of six divisions of the association. The other divisions are: Appliances, Business Development, Education, Electronics and Furni-ture. Each division will be overseen by a NARDA Director and charged with providing programs that benefit the members who have an interest in those areas. USA will assume a Board seat with oversight of the Service USA Division. Elec-tions for the NARDA Board are planned for the fall of 2007. A number of transition activities are underway to complete the process of integrating the two organizations. One of the first major new ini-tiatives that will be implemented as a result of the merger will be Regional Service Meetings
(RSM’s). These one-day sessions will offer tech-nical and best practices service management training and will begin in fall 2007.
“The partnership between NARDA and USA cre-ated through The Service & Retail Convention (SRC) and numerous other areas of common interest laid the foundation for one cohesive association that can bring greater value to our members and better address challenges and opportunities”, said Paul MacDonald, USA’s Board President. Industry consolidation is here to stay. We are not only better off as one orga-nization, we are excited about the many poten-tial opportunities ahead”, he added. “USA members will bring NARDA additional ex-pertise in the Service arena. USA members are well known for being among the best of the best servicers. The merger further demonstrates NARDA’s commitment to the Service segment of the business”, said Leon Barbachano, Chair-man of NARDA’s Board of Directors. NARDA and USA will be headquartered in Glen-view, Illinois.
USA & NARDA SIGN MERGER AGREEMENTUSA TO BECOME THE SERVICE DIVISION OF NARDA
I
F
ProService - October 2007 6
Matt Altshule, 310 S San Marino, San Gabriel, CA 91776, (626) 864-5819, [email protected]
Steve Arales, Video Home Service, 13605 Svec, Cleveland, OH 44120, (216) 752-5199, [email protected]
Francisco J. Barajas, Alisal TV Service, 112 Abbott St., Salinas, CA 93901, (831) 785-5271, (831) 442-1961, [email protected]
Tom Breitbach, Breitbach TV & Satellite Inc., 20736 Hwy 52 North, Durango, IA 52039, (563) 552-1011, [email protected]
Richard W. Brennan, Brennan Radio & TV Service, 4176 Circle Ct., Williamsville, NY 14221, (716) 631-0130, [email protected]
Tim Burns, Pro-Cam Electronics, 544 Sw Johnson Ave., Burleson, TX 76028, (817) 295-5471, (817) 447-5098, [email protected]
Richard Cromwell, Spectra Electronics, 1942 N Grimball Rd, Charleton, SC 29412, (843) 762-3621, [email protected]
Curtis R. Danner, Danneronics, 531 Lakelawn, Aurora, IL 60656, (630) 844-4090, (630) 840-4019, [email protected]
George Droukas, American Video Services, 2607B Triana Blvd, Huntscille, AL 35805, (256) 536-6992, [email protected]
Ashraf Elgohary, Computech, 12446 Brookhurst St., Garden Grove, CA 92840, (714) 530-5662, [email protected]
John English, Multivideo Custom Inc., 16317 1/2 Piuma, Cerritos, CA 90703, (562) 860-4380, [email protected]
Curtis Fredrickson, Quality Electronics, 3412 B Shoreline Dr., Navarre, MN 55392, (952) 471-9360, [email protected]
Glen Fryfogle, ComTronics, 900 E Seldon Rd, Wasilla, AK 99654, (907) 373-2669, [email protected]
Kerry Glass, Services 2000, 2606 W Townley Ave Ste #1, Phoenix, AZ 85021, (602) 332-0776, [email protected]
Mikhail Gorelik, NY Tech TV Repair, Inc., 3130 Nostrand Ave., Brooklyn, NY 11229, (718) 787-1301, (718) 787-1303, [email protected]
Richard Hamilton, Robins Electronics, PO Box 452, Warner Robins, GA 31099, (478) 922-2585, [email protected]
Adrian Jasinski, Jasin’s TV, 5605 Copenhagen Dr., Westerville, OH 43081, (614) 875-2703, [email protected]
Gonzales Jessie, Jessie’s Sales & Service, 501 Richardson, Artesia, MN 88210, (505) 748-2066, (505) 746-6370, [email protected]
Linhu Jin, HD Electronics, Inc., 12224 La Mirado Blvd, La Mirada, CA 90638, (562) 902-9128, (562) 902-9628, [email protected]
David Kliss, Kliss Enterprises Inc., 1206 Washington St., La Porte, IN 46350, (219) 362-2859, (219) 324-3384, [email protected]
Richard Kokes, Dick’s TV Center, 130 N Carmalita St., Hemet, CA 92543, (951) 658-5018, [email protected]
Bob Larson, Fast Electronic Service, 1106 S 4th St., Dekalb, IL 60115, (815) 758-7505, [email protected]
Dzintra Leblanc, Mutt-Co Electronics, 706 Breeze In, Woodstock, GA 30188, (770) 573-0646, [email protected]
Marcin Ludowicz, King Audio Video Service, 16692 Redmond Way, Redmond, WA 98052, (452) 869-2615, (425) 883-7387, [email protected]
Richard Maszota, A-B Television, 3 N. Melbourne Street, Beverly Hills, FL 34465, (352) 746-7979, (352) 746-5811, [email protected]
Masoud Moazezi, E Control, 4555 Marilyn Dr., Long Grove, IL 60047, (847) 707-1507, [email protected]
Roger Money, Abbeville Electronics, 419 Ozark Road, Abbeville, AL 36310, (334) 585-5567, (334) 696-2008, [email protected]
Mike Morales, Quality TV, 14212 Tamiami Trail, North Port, FL 34287, (941) 426-1773, [email protected]
David Reese, Reese’s TV, 205 Telling Dr., Geneva, OH 44041, (440) 466-6207, [email protected]
Henry H. Russ, Bargain Appliance, 3713 Old Middleburg Rd N., Jacksonville, FL 32210, (904) 771-9914, [email protected]
Ben Russu, Sacramento Video Service, 9264 Greenback Lane, Orangevale, CA 95662, (916) 989-6789, [email protected]
Franklin Saenz, Frank’s TV & VCR, 8121 Maple St., Jacksonville, FL 32244, (904) 772-9221, [email protected]
Fred Schneider, Schneider TV, 10423 Trenton Ave., St. Louis, MO 63132, (314) 428-4800, (314) 428-4801, [email protected]
David Stewart, Stewart Brothers Electronics, 3560 Cypress Gardens Rd, Winter Haven, FL 33884, (863) 325-8881, (863) 324-1900, [email protected]
Mike West, Frederick Electronics, 15209 Candy Hill Rd, Upper Marlboro, MD 20772, (301) 888-9636, [email protected]
Alfredo Zayas, AZ Audio Video Services Inc., 9205 N Lexington Ave., Circle Pines, MN 55014, (763) 786-8977, [email protected]
New NESDA Members thru 8/9/07 to 10/26/07
Ray McLin of Conroe, TX, longtime member and Past President of T-E-A and the T-E-A Houston Chapter, passed away Septem-ber 27, 2007. McLin was 74.
Ray was an employee of Texas Instruments for over 15 years, and had owned and operated Ray-Mac Electronics in Conroe for 33 years. He is survived by his wife Judy, one daughter, two sons, and three grandchildren.
In Memoriam
Ray McLin
JW Williams EHF, past executive director of T-E-A and NESDA, passed away in Colleyville (near Fort Worth) October 24, 2007, at the age of 86. He was Executive Director of Texas Electronics Association from 1964 to 1984, and Executive Director of NESDA/ISCET from 1979 to 1984. He was a partner in Southwestern TV Service from 1950 to 1964. He was the first Certified Electronics Technician in the state of Texas, and was inducted into the National Electronics Industry Hall of Fame. He served in the U. S. Navy from 1940 to 1946 as a radio operator in Patrol Squadron 12 at Pearl Harbor, Midway, and Guadalcanal. He is survived by three sons and two daughters. Memorials are requested to be made to the American Heart Association or the Genealogy Dept. of the Fort Worth Public Library.
J.W. Williams EHF
7 ProService - October 2007
ACT SHEET – October 1, 2007 PASSPORT SNAPSHOT
In January 2007, the air phase of the Western Hemisphere Travel Initiative came into effect. Americans complied in record-breaking unan-ticipated numbers, and our delivery system was unable to guarantee the same level of ser-vice we previously had maintained. In order to process the extraordinary demand, the State Department temporarily detailed close to 500 additional employees to the effort and simul-taneously began a robust hiring program. Four hundred new employees have come on board since last May, and we are committed to con-tinue to hire staff as needed. Passport applications are currently taking between four and six weeks for routine ser-vice, and three weeks for expedited service. Fall is traditionally our low demand season, so we urge prospective applicants to apply now. January historically marks the beginning of our busy season, and demand may cause us to amend our website to reflect a possibly longer processing time. Readers are urged to check http://travel.state.gov (TSG) regularly, or apply now if contemplating international travel. Should you have additional questions after visiting TSG, please contact the National Pass-port Information Center at 1-877-4USA-PPT (1-877-487-2778).
PASSPORT FACTS: WHAT YOU NEED TO TRAVEL All persons traveling by air between the United States and Canada, Mexico, Bermuda and the Caribbean region are now required to present one of the following documents to enter or re-enter the United States:
· A valid passport; · DHS-issued (SENTRI, NEXUS, FAST); OR · A U.S. Coast Guard Mariner Document. For U.S. Armed Forces on active duty, traveling on official orders, no passport is required.
See http://travel.state.gov for full details. Further information on port of entry procedures and requirements is available www.dhs.gov. Get Your Passport NOW! · If planning or even considering international trips, don’t wait – apply for a passport NOW! · Historically, we receive fewer passport appli-cations during the fall – making it the best time to apply. · We are currently processing routine applica-tions within four to six weeks. For the latest information on obtaining a U.S. passport, we urge you to regularly visit the web site: http://travel.state.gov.
PLANNING TO ATTEND NPSC 2008 IN BUFFALO? PASSPORT NECESSARY FOR CANADIAN SIGHTSEEING.
ONLINE INFO PROVIDED BY THE U.S. DEPARTMENT OF STATE
General Information About Getting a Passport
The Passport Services Office pro-vides information and services to American citizens about how to obtain, replace or change a passport.
A passport is an internationally recognized travel document that verifies the identity and nationali-ty of the bearer. A valid U.S. pass-port is required to enter and leave most foreign countries. Only the U.S. Department of State has the authority to grant, issue or verify United States passports.
New Application for a U.S. Passport
To obtain a passport for the first time, you need to go in person to one of over 9,000 passport accep-tance facilities located through-out the United States with two photographs of yourself, proof of U.S. citizenship, and a valid form of photo identification such as a driver’s license.
Acceptance facilities include many Federal, state and probate courts, post offices, some public libraries and a number of county and municipal offices. There are also 13 regional passport agen-cies, and 1 Gateway City Agency, which serve customers who are traveling within 2 weeks (14 days), or who need foreign visas for travel. Appointments are re-quired in such cases.
You’ll need to apply in person if you are applying for a U.S. pass-port for the first time: if your ex-pired U.S. passport is not in your possession; if your previous U.S. passport has expired and was is-sued more than 15 years ago; if your previous U.S. passport was issued when you were under age 16; or if your currently valid U.S. passport has been lost or stolen.
Renewal of a U.S. Passport
You can renew by mail if: Your most recent passport is available to submit and it is not dam-aged; you received the passport within the past 15 years; you were over age 16 when it was
issued; you still have the same name, or can legally document your name change.
You can get a passport renewal application form by downloading it from this site.
If your passport has been, altered or damaged, you cannot apply by mail. You must apply in person.
F
ProService - October 2007 8
2008
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9 ProService - October 2007
he revolutionary Pioneer® flat panel dis-play line has been recognized for highest customer satisfaction among flat panel
HDTV’s 50” to 65” based on the inaugural J.D. Power and Associates 2007 Large Screen HDTV Usage and Satisfaction Study SM. Among 8 television model lines examined, Pioneer’s line of high definition televisions, which incorporate breakthrough technologies that deliver a rich and premium entertainment experience, ranked highest within the key 50” to 65” screen size range. The study measured customer satisfac-tion relating to four key factors of large screen HDTV’s – picture and sound performance, ease of operation, HDTV features, and appearance and styling – recognizing Pioneer’s ability to produce high contrast, true-to-life colors and three dimensional imagery. Delivering a seeing and hearing experience like never before, Pioneer flat panel displays offer: Unrivaled color and contrast. With the deepest blacks, on-screen images are full of vivid, life-like colors.
Sophisticated picture performance. Built for emotion, the new televisions ensure smooth, captivating images as a result of advanced vid-eo signal processing. Internal intelligence al-lows Pioneer televisions to automatically adjust the parameters used to process an image for opti-mal viewing every time the display is viewed.
Dynamic sound. Taking advantage of nearly 70 years in speaker engi-neering, the new displays maximize
the high definition experience with quality au-dio that delivers the emotional impact of action films and sports.
“At Pioneer, we have always been committed to delivering a premium and emotional home entertainment experience for consumers,” said Russ Johnston, executive vice president of marketing and product planning for the Home Entertainment and Business Solutions Group at Pioneer Electronics (USA) Inc. “To receive this acknowledgment from our consumers by such a respected association as J.D. Power and As-sociates is testament to our dedication.” Pioneer introduced the industry’s first high def-inition plasma display in 1997 and has become known for its continued product innovation. It was first to use a deep encased cell structure, first with an open architecture slot card for pro-fessional use displays, and first to offer a 50” display capable of reproducing 1080p resolu-tion images. About Pioneer Electronics (USA) Inc.Pioneer’s Home Entertainment and Business Solutions Group develops high definition home theater equipment for sports and entertainment junkies. Its flat panel televisions, Blu-ray Disc players, A/V receivers and speakers heighten the emotions created by great HD content. The company brands include Pioneer® and Elite®. When purchased from an authorized retailer, consumers receive a limited warranty for one year with Pioneer products and two years
with Elite products. More details can be located at www.pio-neerelectronics.com.
PIONEER FLAT PANEL DISPLAYS AWARDED HIGHEST HONOR IN CUSTOMER
SATISFACTION IN ITS SEGMENT FROM J.D. POWER AND ASSOCIATES
T“To receive this acknowledgment from our consum-ers by such a re-spected association as J.D. Power and Associates is testa-ment to our dedi-cation.”
“Pioneer introduced the industry’s first high definition plasma display in 1997 and has be-come known for its continued product innovation.”
ProService - October 2007 10
dvanced Communications Technologies, Inc. (OTC Bulletin Board: ADVC), a New York-based company that specializes in
the consumer electronic after¬market service and supply chain, known as reverse logistics, announced today that it has completed its ac-quisition of privately held Vance Baldwin Elec-tronics, an Original Equipment Manufacturer Parts Distributor that has been a leader in the industry for over fifty years. Vance Baldwin has operations in southern Florida and subur-ban Atlanta and distributes parts ranging from consumer electronics, computers, printers and office supplies. In addition, Vance Baldwin pro-vides service aids and industrial products such as cable, tools, test equipment, cleaners and other installation equipment.
The Company acquired all of the outstanding equity interests in Vance Baldwin in exchange for consideration consisting of cash, a convertible promissory note and an equity interest in the Company in the form of shares of the Com-pany’s newly designated Series D Convertible Preferred Stock. In addition, certain other mem-bers of the Vance Baldwin man-agement group received an equity interest in the Company in the form of Series D Convertible Preferred Stock.
To finance the acquisition, related transaction costs, repayment of outstanding debts and to provide additional working capital, the Com-pany raised $30 million of capital from its sale of Series C Convertible Preferred Stock to insti-tutional investors, principally to an affiliate of H.I.G. Capital, LLC, and the issuance of senior and subordinated debt to a syndicate arranged by Sankaty Advisors, LLC, a leading private manager of fixed income and credit instru-ments. In connection with the recapitalization, the Company issued a total of 8,412 shares of its newly designated Series A-2 Preferred Stock in exchange for all of its previously outstand-
ing shares of Series A, Series B and Series A-1 Preferred Stock. The Series A-2 Preferred Stock will automatically convert to common stock when the Company authorizes sufficient shares of common stock.
Through Cyber-Test, Inc., its operating subsid-iary acquired in May 2004, the Company has until this time participated only in the repair, re-furbishment and advanced exchange segment of the reverse logistics industry. Cyber-Test, as well as other service providers purchases re-placement parts used in repairing equipment from parts distributors such as Vance Baldwin. The Company believes that Vance Baldwin will have the opportunity to source repair work to Cyber-Test that it does not have the expertise to perform itself. In terms of sales revenue, the size of the replacement parts market is sub-stantially greater than the market served by Cyber-Test. Wayne Danson, Advanced Commu-nications’ president and chief executive officer,
commented, “We are very excited about this transaction as it has been a long-time in the making. Pur-chasing Vance Baldwin and having a long term partner in H.I.G. Capital, LLC represents
a significant and positive move f o r w a r d in the Company’s operational and financial transformation. With the acquisition of the second largest parts distribution enterprise in the consumer electronics market, the Com-pany will now be expanding beyond its core repair business and, based on Vance Baldwin’s historical performance, increasing its revenue run rate by almost six fold. We believe this is a major step forward in executing our strategy to be a vertically integrated full service provider in the reverse logistics segment of the consumer electronics industry.”
“I have seen the industry change over the past several decades and believe that this strate-gic combination is right for both companies” said Fred Baldwin, chief executive officer of
ADVANCED COMMUNICATIONS PARTNERS WITH H.I.G. CAPITAL, LLC, COMPLETES
RECAPITALIZATION AND ACQUIRES INDUSTRY LEADING ELECTRONICS PARTS DISTRIBUTOR
New York, New York, August 21, 2007
A
[continued on page 13]
“With the acquisition of the second larg-est parts distribution enterprise in the con-sumer electronics market, the Company will now be expanding beyond its core repair business and...increas-ing its revenue run rate by almost six fold.”
“To finance the acqui-sition, related transac-tion costs, repayment of outstanding debts and to provide addi-tional working capital, the Company raised $30 million of capital from its sale of Series C Convertible Preferred Stock to institutional investors...”
11 ProService - October 2007
TI, an award-winning provider of turn-key retail merchandising solutions, has merged with Andrews Electronics, based
in Santa Clarita, Calif., and the largest distribu-tor and refurbisher of service components for the consumer electronics industry. The transac-tion will result in the formation of a new com-pany, MTI-Andrews Corporation, with revenues in excess of $100 million. “This agreement with Andrews Electronics is an important step in MTI’s strategic plan,” said Michael Cook, CEO of MTI, who will continue as CEO for MTI-Andrews and serve on its board of directors. “While MTI and Andrews have always served an overlapping client base, working as one will allow us to leverage our respective strengths and to provide our clients with better service at every step in the supply chain, from helping brand manufacturers and retailers sell prod-ucts to supporting the product’s lifecycle after the sale.” “It’s been difficult for many specialty vendors to achieve the critical mass necessary to provide the type of goods, services and in-frastructure that the nation’s top retailers ex-pect,” said Tordy Acker, president of Andrews Electronics, who will also serve on the board of directors of MTI-Andrews. “MTI-Andrews is uniquely positioned to leverage our end-to-end market expertise to serve retailers better than ever before.” According to Cook, the benefits to each com-pany are numerous, with each organization providing efficiencies that will significantly help the other. MTI has focused on the front-end merchandising needs of retailers, with a unique advantage of delivering technology-rich solu-tions, while Andrews has concentrated on the after sales and service support of consumer electronic products.
MTI will now leverage Andrews’ fulfillment in-frastructure to expand MTI’s delivery of com-ponents and accessories to its systems and services customers, while Andrews will lever-age MTI’s strong leadership and business de-velopment expertise to move deeper into cur-rent client accounts and assist in the acquisition of new customers. Cook pointed out that both companies see changes in the retail landscape in how products are sold and serviced. “The vision for the combined entity will be to expand the sale of systems, services and com-ponents to serve the needs of both retailers and brand manufacturers,” he said. “To com-pliment this growth strategy, MTI-Andrews will expand its investment in product development, distribution and order fulfillment capabilities to assist retailers and brand manufactures better serve its customers.” About MTI: Headquartered in Hillsboro, MTI is a privately held company that has been building interactive merchan-dising displays for consumer electronics retailers since 1977. It remains a leading provider of turnkey solutions, including design, fabrication, installation and support. For more, go to www.mti-interactive.com. About Andrews: For almost 90 years, Santa Clarita, Calif.-based Andrews Electronics has been a leading supplier of aftermarket parts and equipment to the consumer electronics retail-ers. Treated as a partner both by manufacturer and retail clients, Andrews has become a one-stop shop for its clients by stocking more than 250,000 products and developing supply chain technology solutions and parts delivery pro-grams that minimize delivery times and reduce extended warranty costs. For more, go to the company’s Web site, www.andrewselectronics.com.
Tuesday, September 25, 2007
MTI, ANDREWS ELECTRONICS MERGE TO CREATE NEW MARKET LEADER
M “...working as one will allow us to lever-age our respective strengths and to pro-vide our clients with better service at ev-ery step in the supply chain...”
“The vision for the combined entity will be to expand the sale of systems, services and components to serve the needs of both retailers and brand manufactur-ers...”
ProService - October 2007 12
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2007 MANUFACTURER SURVEY RESULTS NESDA recently conducted a manufacturer survey. Some of the results, without names of manufacturers, are shown on these two pages. Due to policy changes by some manufacturers, you will notice significant shifts in ratings since the last survey. To see the full results of the survey with names identified, please visit NESDA Members Only, where you’ll find a link to the results toward the top of the page. Please see http://www.nesda.com/members_access.php
13 ProService - October 2007
Vance Baldwin. “I am pleased to be a part of the Advanced Communications group.” Robert Coolidge, Vance Baldwin’s President, said “I am looking forward to the new opportunities that this transaction affords to what has been a family owned business for over 50 years.”
John Black, a Managing Director of H.I.G. Capi-tal, LLC, commented, “We have extensive ex-perience in the reverse logistics industry. We believe the consumer electronics industry is eager for a national repair solution that also has the ability to manage parts logistics on be-half of retailers, manufacturers and third-party administrators. We commend Advanced Com-munications’ vision to broaden their traditional model of repair services to include parts logis-tics management and look forward to working with the Company as they build out their na-tional services network.”
For the year ended December 31, 2006, Vance Baldwin recorded sales revenue of $48.7 mil-lion (unaudited).
Janney Montgomery Scott acted as financial advisor and placement agent for the Company in connection with this transaction.
About Vance Baldwin Electronics
Founded in 1953, Vance Baldwin Electronics distributes original replacement parts for over 70 different manufac-turers and remains to be one of the largest suppliers of such parts in the nation. Today, the company distributes parts for products ranging from consumer electronics, computers and appliances to imaging equipment such as printers and faxes, as well as industrial items, to a variety of channels which include national retailers, third-party ex-tended warranty providers, independent regional retailers and independent electronic equipment repair companies. Providing global support and developing new ways to im-prove customer service, particularly with the use of tech-nology integration, has helped Vance Baldwin Electronics distinguish itself from its competition. Vance Baldwin fea-tures one of the largest inventories in the country with more than 6 million parts in its database.
Vance Baldwin’s new distribution facility, located near At-lanta, Georgia, allows for 2 day delivery to the vast major-ity of the United States with UPS Ground Service. It main-tains a call center with highly trained parts consultants to receive customer calls and provide assistance with parts selection and ordering. For more information about Vance Baldwin Electronics, visit www.vancebaldwin.com.
About Advanced Communications Technologies
Advanced Communications is a New York-based company specializing in the technology after-market service and sup-ply chain, known as reverse logistics. Its principal operat-ing unit, Encompass Group Affiliates, acquires businesses that provide computer and electronic repair services, parts distribution and end-of-lifecycle services. Encompass owns Cyber-Test, an electronic equipment repair company that provides repair and reverse logistics services to third-party warranty companies that service OEMs, national retailers and national office equipment dealers. Cyber-Test’s ser-vices include advance exchange, depot repair, call center support, parts and warranty management, repair of fax machines, printers, scanners, laptops, monitors and multi-function units, including PDAs and digital cameras. For more information, visit Cyber-Test’s website at http://www.equipfix.com.
About H.I.G. Capital, L.L.C.
H.I.G. Capital L.L.C. is a leading global private equity in-vestment firm with more than $4 billion of equity capital under management. Based in Miami, and with offices in Atlanta, Boston, and San Francisco in the U.S., as well as affiliate offices in London, Paris and Hamburg in Europe, H.I.G. specializes in providing capital to small and medium-sized companies with attractive growth potential. H.I.G. invests in management-led buyouts and recapitalizations of profitable and well managed manufacturing or service businesses. H.I.G. also has extensive experience with fi-nancial restructurings and operational turnarounds. Since its founding, H.I.G. has completed more than 75 trans-actions. The firm currently manages a portfolio of more than 50 companies with combined revenues in excess of $7 billion. For more information, please refer to the H.I.G. website at www.higcapital.com.
* * * * *
This release and oral statements made from time to time by Advanced Communications’ representatives concern-ing the same subject matter may contain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These statements can be identified by introductory words such as “expects,” “antici-pate,” “plans,” “should,” “believes,” “will,” or words of simi-lar meaning, and by the fact that they do not relate strictly to historical or current facts. Many factors may cause ac-tual results to differ from forward-looking statements, as well as inaccurate assumptions and a broad variety of risks and uncertainties, some of which are known and others of which are not. Known risks and uncertainties include those identified from time to time in the reports filed by Ad-vanced Communications with the Securities and Exchange Commission, which should be considered together with any forward-looking statement. No forward-looking statement is a guarantee of future results or events, and one should avoid placing undue reliance on such statements.
[continued from page 10]
“Purchasing Vance Baldwin and having a long term partner in H.I.G. Capital, LLC rep-resents a significant and positive move for-ward in the Company’s operational and finan-cial transformation.”
“Vance Baldwin has operations in south-ern Florida and sub-urban Atlanta and distributes parts ranging from con-sumer electronics, computers, printers and office supplies.”
ProService - October 2007 14
round & About – Opportunities for electronics technicians seem to grow and grow.
Almost all who utilize technicians for electron-ics endeavors are looking for people. This in-cludes appliance technicians…who, by the way, are confronted with more and more electronics in their ventures. A look at the OPPORTUNI-TIES column in this issue of ProService will testify to what this.
NCEE – The National Coalition for Electron-ics Education is plowing new ground in its at-tempts to modernize the composition of Elec-tronics Education…by furnishing a platform from which both Academics and Industry can come together and hammer out what is neces-sary to equip today’s Secondary and Post Sec-ondary students for employment in the myriad of opportunities today in the field of electron-ics. Career & Technology education today needs to move forward and accept the chal-lenges of the work place, and Industry must help in this definition so that all prosper. This type education has but one goal – to provide a link between the student’s aspirations and the employer’s needs. It is to this goal that NCEE is addressing itself.
If you are an employer of electronics techni-cians in any form – YOU are needed to help us make this program as broad as possible. If you are an educator in the Career and Technol-ogy field of electronics – YOU are needed to help develop the program that can serve the students in preparing them to accept the chal-lenges of the market today.
Contact: Ed Clingman, 800-946-0201 Ext. 118 to find out more information.
ESA (Electronics Systems Associate) – Program is spreading rapidly to schools all over the United States as an idea whose time has come. The ability of ESA to deliver better test scores without sacrificing major content is very popular, and linked to the accompanying Learn-ing Graphics and Learning Courses available on
a site license basis which is both economical and unlimited, provides for both better actual performance by students and better retention of knowledge by virtue of more frequent ac-complishment in earning certificates and the resultant morale boost that occurs. Comple-tion of the ESA program earns the Associate CET automatically.
Pending NEW CertificationsThe Associate CET – Senior – The new ESA-5 certificate, when added to the Associate CET will create an Associate CET – Senior. This will never expire, but must be registered every 2 years to be current. Registration is the same program that now exists for both the Associate CET land the Journeyman CETs.
The Associate CET – Millennium – This certification is based on the same material that is used in the Associate CET except that it has been gleaned to provide for improved psychometrics. The passing score for this examination will be 70%, which will put it in the same category as many other certifications, and the in the same value as with many grading systems.
Both of these new certifications will be avail-able shortly after the first of 2008.
NASTeC – Is fairly steady at this point, with negotiations current to give large groups of testing, and the establishment of review com-mittee to update the current examinations. If you are involved with manufacturers or aca-demics in Major Appliance design and/or edu-cation, we can use you on the review panel. Contact NASTeC at 800-946-0201.
Biomedical Electronics – We are currently establishing a panel to review and update the biomedical examination. If you are interested in this aspect of electronics, and currently in-volved in Biomedical Management or Supervi-sion or Academics in the Biomedical Electronic field, we could certainly use your help. Contact Ed Clingman, 800-946-0201 Ext 118.
The Passing ParadeISCET NEWS & VIEWS
October 2007Ed Clingman • ISCET Administrator
A
NATIO
NA
LA
PP
LIAN
CE SERVICE TECHNICIANC
ER
TIFIC
ATION
NASTeC
15 ProService - October 2007
The Changing Face of Electronics Education – Is the name of the presenta-tion that is being made by Del Whiteman and Ed Clingman to various groups and meetings of those interested in Electronics Education. It is updated frequently so as to be current when given. It will be presented at the following as of this writing:
TIVA Mid-Winter Conference, January 17 – 20, 2008, Hous-ton, TX, Wyndham Greenspoint Hotel. No schedule for presen-tation yet.
ACTE (Association for Career & Technical Education) National Convention & Career Tech Expo-sition. December 13-15, 2008, Las Vegas, NV, Las Vegas Con-vention Center. Presentation scheduled for Thursday, Decem-ber 13th, 11am.
If your organization would like to see this presentation, contact Ed Clingman 800-946-0201 Ext 118.
CERTIFIED
TECH
NICI
AN
ELECTRONICS
ISCETC
E T
YOURBEST BETSISCET Online Learning
• Associate CET Prep Course (Self-Study & Virtual Classroom)• ESA-1/ESA-4 Learning Courses for Self Study• Telecommunications• Study Guides - Computer, Radar, Industrial• MST (Media Systems Technician)TALK TO AN ISCET STAFF MEMBER TODAY!3608 Pershing Ave., Fort Worth, TX 76107 • 800-946-0201 fax 817-921-3741 • www.iscet.org
Training and Testing Available NOW!Call 800-946-0201 e-mail [email protected]
MULTIMEDIA SYSTEMS TECHNICIANMEET THE NEWEST MEMBER OF TODAYS SERVICE CENTER TECHS!
For Today’s In-Home TechsDeals with Know How & Minimum Theory
JOURNEYMAN LEVELCurrently in Beta
Click it – ROBOT WALKS ON WATERhttp://www.physorg.com/news103362097.html
Click it – NANOBUBBLES DELIVER TARGETED CANCER DRUGS USING ULTRASOUND http://www.physorg.com/news103347139.html
Click it – AWAITING INTERNET ACCESS, REMOTE BRAZILIAN TRIBES DEBATE ITS PROMISE, PERILhttp://www.washingtonpost.com/wp-dyn/content/article/2007/07/05/AR2007070501866.html
Click it – DO WOMEN REALLY TALK MORE THAN MEN? http://www.physorg.com/news102865702.html
CLICK IT
ProService - October 2007 16
• JOURNEYMAN •
LAZERGRADERichard Rivers; Phoenix, AZ
MICHAEL DEBOURBONRichard D. Massy; Greenwood, IN
GERARDO RUIZ DELGADOJavier Diaz-Quevedo;
Villahernosa, MexDaniel C. Lopez-Martin; Merida Yucatan, MexLuis A. Oviedo-Orozco;
Cancun Q.Roo, MexLuis B. Valencia-Becerril;
Toxtla Gutierrez Chiapas, MexArturo Zaragoza-Prieto;
Irapuato Guanajuato, Mex
DAVID MARTINEZLorenzo Martinez-Silva; Chihuahua Chih, Mex
JOSE N. TALENS JR.Douglas C. Savoie;
Edmonton, AB, Canada
MACK BLAKELYDavid J. Bates; Onalaska, WI
Dennis M. Delaurier; Round Rock, TX
STEVE BOYCEJorge Avalos; El Paso, TX
David Grancer; El Paso, TXGustavo Infante; El Paso, TX
Marco A. Jimenez; El Paso, TXRussell E. Yerrington; El Paso, TX
• JOURNEYMAN MST •
LEO STRIKPaul J. Gaspar;Pawtucket, RI
Ryan C. Oldmixon; Central Falls, RI
MACK BLAKELY Randy D. Bishop; Greeley, CO
Daniel Champion; Holt, MI Norman Domingo; Seattle, WA Jeff Dougherty; Harrisburg, PA
James Fellows; East Syracuse, NY Danny Garris; New Bern, NC Brian P. Gibson; Norfolk, MA
James Laguardia; Wind Gap, PA Neil Leipziger; Langhorne, PA Daniel Mundy; Decatur, GA Fred Paradis; Ashland, MA
Domenic Romeo; Riverton, NJ Dave Vandervinne; Fulton, IL Bill Warren; Chula Vista, CA
Delbert Whiteman; Hurst, TX John E. Wilkins; West Jordan, UT
• ASSOCIATE •
LAZERGRADEAndrew J. Janke; Manitowoc, WI
J. STEVE MCGOUYRKDaniel Mcgouyrk; Muscle Shoals, AL
RONALD L. CARONFrank A. Herrera; Phoenix, AZ
JIM WHITE
Joanne Casillas; Los Angeles, CA Sergio Gutierrez; Bakersfield, CA
Clara A. Hembree; Ojai, CA
ROD D. MOORE Shelly L. Barnett; Wichita, KS
Steven Batson; Pierce City, MO Kelly D. Bozarth; Wichita, KS Justin C. Clingan; Wichita, KS Rodney A. Fehr; Newton, KS
Heath N. Gardner; Clearwater, KS Joshua R. Gibbs; Rose Hill, KS
Jeffery D. Gray;Wichita, KS Dan B. Haywood; Wichita, KS Caleb A. Helton; Joplin, MO Paul A. Isham; Wichita, KS
Lamek D. Jandwa; Wichita, KS Jacob H. Lagels; Seneca, MO Cortez L. Lucas; Wichita, KS AdaM L. Martin; Wichita, KS
Russel C. Milar; Webb City, MO Minhtri D. Pham; Wichita, KS Don A. Rogers; Joplin, MO Jessica A. Rye; Wichita, KS Marcus J. Wair; Wichita, KS
Dee Anna M. Woods; Wichita, KS
GARY P. MOOREScott E. Duff; Kuttawa, KY
DAVID MARTINEZJuan A. Macias-Saucedo;
Chihuahua Chih, MexMauricio A. Morales Martinez;
Chihuahua Chih, MexVentura Rivera-Solis; Chihuahua Chih, Mex
JOHN P BORRISPavel Banic; Lincoln Park, MIMark Laplante; Rockwood, MI
EARL FOSLERJoseph W. Havlat; Dorchester, NE
Jacob L. Klima; Lincoln, NE Cody L. Stiens; Maryville, MO
JAMES D.L. MOORE, JR. Timothy Friedenberg; Las Vegas, NV James A. Mcmullen; Henderson, NV
Jack W. Nutter; Las Vegas, NV Donald Nyquist; Las Vegas, NV Robert Telles; N. Las Vegas, NV
Jeremy Thompson; Pahrump, NV
JAMES L FELLOWSBarbara Arnold; Cazenovia, NY
CHRISTOPHER GERRICKRoy F. Hause; Findlay, OH
L. A. LEIBENSPERGERAndrew D. Sullivan; Nazareth, PABrian C. Thomas; Macungie, PA
GREG LIKINSDoug Pinaire; Meridian, ID
DANIEL KEIZERDominick J. Quercia; Brookfield, IL
BRENDA SHADOWBarbara J. Lovstad; Dennison, IL
LEONARD KRUGStephen J. Shultz; Boyertown, PA
Cody D. Snook; Reading, PA
JOE FADDISMichael Assaad; Denton, TX
Ryan Cox; Denton, TXPedro Diaz; Denton, TX
Christopher Ricci; Denton, TXPhilipe Santamaria; Denton, TX
CHRISTINE WILSONBrian Bosch; Lake Tapps, WA
Alex Cox; Auburn, WAJoshua J. Melheim; Pacific, WA
Thomas Richardson; Auburn, WA
CAROL CONNORSClyde Jeffrey; Teton Village, WY
ALAN H. GREENJason J. Martin; Caldwell, TX
IUTISONE TILIAIAWilson N. Tademy; El Paso, TX
PAUL WILSONGustavo Infante; El Paso, TXMarco Jimenez; El Paso, TX
PHILLIP M. JONESBilly D. Smart; Martinsville, VA
Welcome New Certified Technicians
Congratulations to all those who passed exams, 4/14/07 to 6/21/07
17 ProService - October 2007
hat’s what all of us involved in electron-ics education today would like to achieve. The face of electronics education is chang-
ing almost on a daily basis. We find someone, somewhere that is achieving better than aver-age results by tweaking their courses a little in some way.
The practice of teaching electron-ics theory and hands-on application, combined with a capstone examina-tion at the end of the course worked for many years…but technology ad-vances in digital and circuits, cell tech-nology, communications, computers, and on and on has made the body of knowledge too vast to be covered in one course.
Employers are finding out that their interests are best served by entry level hiring that finds someone with the very basics of electronics, and promoting on the job learning and employ-ee self-study of the electronics that will allow better performance in the employee’s tasks…leading to more responsibility and promotions to better positions.
So how do we go about developing this “better way”?
What does a “Better Way” have that makes it a “Better Way”? Let’s see what we can de-velop in the way of goals to achieve for the “Better Way”:
1. Promotes Better Grades!2. Stimulates Interest of the Student!3. Provides some Proof of proficiency if stu-
dent is not able to take the capstone test to achieve Certification! Perhaps his family moved to another city or school district!
4. Promotes better study habits at home and at school!
These are some of the things that we discussed here at ISCET to develop what we think is a “Better Way”. We called it ESA (Electronics Sys-tems Associate). It does all the above things, and more.
Here’s how:1. Promotes Better Grades by the simple fact that the four (4) basic parts of electronics (DC, AC, Semi-Conductor and Digital) are broken out into four separate parts for study. After com-pletion of instruction in each part, the certifica-
tion examination for that part is given. No waiting for course completion, the ex-
amination is given immediately after completion of study for that particu-lar part. BETTER GRADES!
2. Stimulates Interest of the Stu-dent by showing that success is pos-
sible, and that the individual student can attain not only a passing score, but a good
score for efforts put forth! BETTER MORALE!
3. Provides Proof of Proficiency when a student is required to drop the course to fol-low his family’s moves to another city or an-other school district. All four parts of the ESA Program carry their own certification, and will stand alone. So – If the student has passed any of the four (4) parts, the certificate(s) earned will vouch for his knowledge gained, and set him/her aside from other new students. PROOF OF PROFICIENCY IN WORK DONE TO DATE!
4. Promotes Better Study Habits by use of the ESA Learning Graphics and Learning Courses.
a. Learning Graphics - Each part of the ESA Program (DC, AC, Semi-Conductor & Digital) has its own set of Learning Graphics. The Learning Graphics are accessed through the Internet and sent to any computer or group of computers. These graphics systematically progress through the material in the part of the ESA to which they belong. There are quizzes, formulas with expla-nations, and learning made easy parts to all disks. There is no Audio in the graphics. Audio would make these disks compete with the in-structor. We only intend to assist the instructor, not to replace him/her. Instructors on site can do a better job than we can using only video and audio. These Learning Graphics are espe-cially adapted to assist the instructor during classroom lectures and in discussing the quiz-zes. PROMOTES BETTER STUDY HABBITS!
TRYING TO FIND A BETTER WAY!
T
[continued on page 15]
How Do We Develop A
Better Way?
Better Grades+
Better Morale+
Better Study Habits
Ed Clingman • ISCET Administrator
ProService - October 2007 18
A
AS A TECHNICIANWHAT DID YOU LEARN
AT NPSC?34 Technical or Management
Training Sessions.52 Trade Show Booths Hosted by the Leading
Electronics Manufacturing Companies.
total of 14 hours of Technical and Manage-ment Training that directly applies to what you do for a living including some of the lat-
est technical information available was available in this time period.The available training that competes for each hour is great…each hour is packed with training that is diversified and up-to-the-minute. You may find the training you are looking for fits into only two days, but at $75.00 per day including meals, WOW, A BARGAIN!
This would amount to a cost of $75.00 per day for 2 days or $150.00 for which meals were in-cluded. Add the lodging for 2 days or $200.00. Now add transportation say $300.00 round trip. That’s $650.00 or less than $50.00 per hour. Now add the meeting of people in your own pro-fession, some movers and shakers in the world of Consumer Electronics (CE), and what do you have? A WHALE OF A DEAL!
This is written with all ISCET Technicians that are engaged in CE in mind. NPSC is NOT only for members of NESDA, the owners and manag-ers of CE service establishments, or technicians who are members of ISCET. You do not have to belong to NESDA or ISCET to attend NPSC. Any-one with common interests in CE is welcome.
If you are a technician that is within economical travel distance from the location of next year’s NPSC (Buffalo, NY) then consider this as money well spent on your career path, and deductible from your Income Tax.
Questions? Contact Ed Clingman, ISCET, 800-946-0201.
CA & PROCTORS UPDATEeveral incidents have been reported us-ing the ISCET Online Testing System where the examination is finished, but
no exit from the examination is possible. In all cases this was caused by using a Browser other than Microsoft Internet Explorer 6.0 or better. Firefox is especially incompatible with the system.
The Confidentiality Form, furnished with CA & Proctor Information Packet is a required item. This is for both your and our protections against future incidents of impropriety allega-tions. If you did not return this agreement with your application, we will send another to you. Please sign and return it to us in the post-age prepaid envelope…or call 800-946-0201 to comment.
The W-9 form sent along with your CA or Proc-tor information packets is required by the U.S. Government. Failure to fill it out and sign it means that we have to hold monies from your quarterly payments. Many CAs and Proctors never reach the threshold level of $600.00 in income that would require our sending a 1099M to you to file with your income tax, and therefore has no effect on you at all. It is al-ways to your advantage to file the W-9 with us. One SURE WAY to avoid any problems is to waive your fees. This will allow us to not pay any fees and therefore no taxes would be possible, and no W-9 form would be required.
REMINDER: Please use the 4-Part forms fur-nished for use by examinees in applying for the examination(s). If this is not possible, please use the form on the Administrator’s Page which is sent to us electronically. Printing the 4-part form or the form on the Administrator’s page and then having it filled out causes additional processing of examinations. Where no forms are sent, examinations can not be processed, and therefore results are delayed.
If you have any questions or comments, please call us at 800-946-0201.
A heartfelt THANKS is always in order to all CAs and Proctors for forming the link between Electronics Education and ISCET. Without you we could not exist.
S
19 ProService - October 2007
he purpose of the ISCET Student Chapters in the original concept was to provide a platform on which to build common bonds
between students studying electron-ics. The burden of making these
chapters work lay upon the Sponsors/Advisors. The ulti-mate goal of any career/tech-nical instruction is to prepare the student to acquire that all
important entry level position when he graduates, or a good
solid base upon which can be built the Asso-ciate or Bachelor’s level Degree that prepares the way to future career goals in electronics.
The important thing here is that the students must be goal seeking, even at the second-ary education level…and in a few years it will be in the elementary grades. “IMPOS-SIBLE!” You say? Studies are finding that the earlier grades are the very best in building the tools with which to make better use of the later grades.
It is in this environment that the new ISCET Student Chapter program was developed.
Here are the highlights of the program:
• New Organization Meeting – Adoption of By-Laws – Reporting of Officers elected (Names and addresses) – Minutes of meeting including attendance at each meeting, outing or other type project.• All members of record at the above meet-ing will receive a Membership Certificate in the Chapter suitable for framing.• All members remaining active for a period of 6 months, as reported by the minutes of the meetings, will receive an ISCET Student Chap-ter Lapel Pin that bears the likeness of the graphic at the beginning of this article.• Scholarships will be awarded each year to those planning to enter electronics as a career. It is hoped that the amount and the quantity of scholarships can be increased beyond the single $500.00 scholarship currently available. BE SURE YOUR APPLICATION IS IN BY MARCH 1ST, of each year.
• Competition between Chapters in the form of questions or problems to solve. Score of each chapter will be kept, extra points for the first chapter will correct answers to all prob-lems each month. Winners will be announced prior to the end of the school year. Prizes will be awarded timely ranging from Cash to an expense paid trip for one chapter member and the Advisor to the following NPSC (Na-tional Public Service Convention) of NESDA/ISCET. The 2008 convention will be in Buffalo, NY. In 2007 it was held in Denver, CO. There will be prizes for first, second and third place. Monthly standings will be report on the ISCET website.• All Chapter members will be able to re-ceive a 10% discount on all purchases from the ISCET Online Store (Except membership & Examinations). Details of the competition will be sent to the Chapters by Nov. 5, 2007, along with the first set of competition pieces.
ISCET is committed to the success of this program as we consider it necessary to provide this type of foundation to all aspiring electronic technician and engineering students.
ISCET STUDENT CHAPTERS HAVE NEW PROGRAM FOR 2007/08 SCHOOL YEAR
T
b. Learning Courses - Each part of the ESA Program (DC, AC, Semi-Conductor & Digital has its own set of Learning Courses. These Learning Courses contain the same graph-ics that are shown in the Learning Graphics except that the Learning Courses have the ability to allow the user to send an e-mail to ISCET, asking any question that pertains to the course material, and receive a prompt answer. The instructor will also receive a copy of the answer so that additional help on a 1 on 1 basis can be offered. Each stu-dent uses the same Course ID and Password. PROMOTES BETTER STUDY HABBITS!
This is something NEW. A number of schools are commencing to use this program NOW. Be among the Schools that are finding a BETTER WAY to teach electronics.
[continued from page 13]
CompetitionBetweenChapters
٭Prizes
Scholarships٭
Certificates٭
Member Pins
ProService - October 2007 20
SPOTLIGHT ON ISCET STUDENT CHAPTERSISCET STUDENT CHAPTER 3899 – ITT Technical Institute –
Lexington, KY – Brent Stoudt, Sponsor/Advisor
Brent took his Student Chapter ideas from Spencerian College and founded his ITT chapter in September of 2006. It has flourished. In association with his able Council officers they have established a mark of activity and learning well regarded by ISCET.
The Student Chapter officers are:
President – Holly Estes Vice-President – Eric Kilburn
Treasurer – R. Paquin Secretary – James Ring
While there is plenty of work done...
There’s still time for play!Picnics and Chapter Tours are among the many things that Chapter 3899 does.
Mr. Brent Stoudt, Advisor, Chair, Electronics, ITT, Lexington, KY.
This is one fine Student Chapter, and I’ll bet they will be competition in the Contest to start in November.
21 ProService - October 2007
From the Career Center (Job Target)To obtain more information go to www.iscet.org and click on “Career Center”, and follow instructions…or click on the chart below. The image below contains links to real jobs listed as of this writing. The actual positions listed on JobTarget when you visit the site may be different.
Experienced Technician needed in St. Joseph, MO. Good volume, must be willing to work, furnish own truck working on Flat Panels, ND, Plasma, etc. Small shop. Predecessor made over $1500.00 per month. Contact Mr. Grieshaber at 816-294-3470. 525 So. 39th St., St. Joseph, MO 64506-3406.
Please See ISCET Members Only Section For More Details.
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