ContactPoint

CYPD Information Support Team

ContactPoint Presentation

June 2007

Content

CYPD Information Support Team

Every Child Matters Projects

ContactPoint

CYPD Information Support Team

Mark Rickard – Project Manager

Peter Harwood – Project Officer (ICS and eCAF)

Kevin Mannion – Project Officer (ContactPoint and BHLP)

Jason Christopher – Data/System manager (ContactPoint/Softsmart)

Responsible for: establishing robust, accessible information systems to ensure services to children are joined up and meet needs by supporting multi-agency working at strategic, planning and operational levels.

Every Child Matters Projects (1)

ContactPoint (Information Sharing Index) – It is a tool that will enable practitioners delivering services to children to identify and contact one another easily and quickly so they can, where appropriate, work together for the benefit of children, young people and families.

Electronic Common Assessment Framework (eCAF) – Electronically record Common Assessment Frameworks that have been carried out by a practitioner when a baby, child or young person has additional needs that their current provision is not addressing. Currently a manual process in Gloucestershire.

Every Child Matters Projects (2)

Integrated Children’s System (ICS) – An applied conceptual framework for working with children in need to manage detailed information requirements. ICS supported by Information Technology is the core of the electronic social care record for children.

Budget Holding Lead Professional (BHLP) – An IT solution to support the Budget Holding Lead Professional pilot currently taking place in Gloucestershire. 14 Multi Agency Groups have been created with an allocated budget enabling lead professionals to buy services to meet the needs of children that cannot be met without additional funding following a CAF.

What is ContactPoint?

It is a tool that will enable practitioners delivering services to children to identify and contact one another easily and quickly so they can, where appropriate, work together for the benefit of children, young people and families.

It will store very basic information for all children living in England – no case information.

It will be a national system to enable a more complete record for a child who accesses services in more than one local area.

Developed nationally, implemented locally.

ContactPoint Project

CYPD

Chief Execs

HEALTH

PROBATION

POLICE

FIRE

CONNEXIONS

Corporate Resources

VOLUNTARY SECTOR

PCT

CAMHS

IT

Communication

PUBLIC HEALTH

NURSING & CHILDREN’S SERVICES

Family Support Unit

Youth Engagement Team

COLLEGESSCHOOLS

ELECTED MEMBERS

Youth Offending Team

GCC

CYP

Strategic Partnership

Acute

Berkeley, Cheltenham General, Delancey,

Dilke, Fairford, Gloucestershire Royal,

Lydney, Moore Cottage, Moreton,

Stroud General, Stroud Maternity, Tewkesbury, Winchcombe Hospitals

Gloucestershire Stakeholder Map

Youth Service

Local Safeguarding

Children’s Board

MPs

Early Years

Finance HR

LSC

GASH, GAPH & GASSH

VCS Board

YOUTH JUSTICE BOARD

Young Offenders Institutes

HOUSING TRUSTS

PRISONS

INDEPENDENT SCHOOLS

Court Advisory Service CFCASS

Counsellors & Therapists

Childminding Network

Travellers Unit

Shaded cells indicate High or Medium priority stakeholders that should be connected within 12 months of LA go-live.

Military Welfare Services

Learning & Dev

Comm & Partnership

Services for YP

YP Support

Dashed box indicates groups currently not covered by IS legislation

Ambulance Trust

SHE Unit

Information Unit

V1.1

Information Management

Service

Data Protection Officer

C&AC

The legal framework

Duties placed by Children Act 2004:

A Director of Children’s Services and a lead council member for children, to

ensure clear accountability politically.

Duties to co-operate to improve the well-being of and to put in place

arrangements to safeguard and promote welfare of children.

Set up of Local Safeguarding Children Boards and a duty for key partners to

take part

An index containing basic details about children and young people

Technology change is only one part of the picture…

ICSContact

Point (e)CAFTechnologyChange +

Business Change

+

CultureChange

Bichard IntegratedWorking

ECM agenda

Improvedinformation

sharing

Early & holistic

identification of needs

Coordinatedservicedelivery

Information Sharing Guidance

Common Assessment Framework

Lead Professional

Tools and processes

Benefits of integrated working

Benefits

Earlier, holistic identification of needs

Earlier, more effective intervention

Improved information sharing across agencies

Better service experience for children

and families

Multi-AgencyWorking

Faster, more co-ordinated delivery of

service for the Child

Contact Point

Who is affected?

Children, young people and families

Central Government

Local authorities

Children’s workforce – statutory services

Children’s workforce – non statutory services

The History

The idea: Lessons from Laming Report – Victoria Climbie

‘Experimenting’: the Trailblazers

Defining, refining and developing:

extensive stakeholder engagement

lessons from local indexes

Where are we now: detailed design

Lessons learnt

It can work

Must be national and a record of all children in England

Must be a simple, secure tool, with accurate information

Must contain no assessment or case data – just basic contact

information

Needs to provide a broader picture of people working with a child

ContactPoint Benefits

More effective service delivery and intervention

More timely response to needs

Increased productivity and effectiveness

Better identification of children not receiving universal services

Better management information – planning service delivery

Children, young people and families

Able to quickly see who else is providing services to a child

Reducing time spent on admin frees up time to focus on service delivery

Reduction in number of duplicated referrals

Practitioners Managers

Reduced number of repeat assessments and referrals

Information held

Parent / CarerContact Details

Child’s Name

Gender

Date of Birth

Address

BASICDEMOGRAPHICS

General PracticeContact Details

Health VisitorContact Details

UNIVERSALSERVICES

Educ/SchoolContact Details

School NurseContact Details

CAF Who, when, where?

“Info to Share”Contact Details

“Taken action”Contact Details

Sensitive Service

Contact Details

Youth WorkerContact Details

Social WorkerContact Details

SENCO Contact Details

ADDITIONALINVOLVEMENT

Lead ProfessionalContact Details

Un

iqu

e Id

enti

fie

r

CONTACTPOINT WILL NOT HOLD CASE DATA OR ASSESSMENT INFORMATION

The Big Picture

other

other

DWP

DfES

ONS

National

NHS

D A

T A

S

U P

P L

Y

No

IT

A

cces

s

Med

iate

d

Acc

ess

P R

A C

T I T

I O

N E

R

A C

C E

S S

Web

A

cces

sM

od

ifie

d

CM

S

CP

150 ‘accountable’ LAs

Data matching

Acc

ess

Co

ntr

ols

Support services (national and local)

SECURITY

Local

D A T A S U P P L Y

(tbc)

Who will have access?

Authorised practitioners in children’s services

Role based access controls

Security checked - including enhanced Criminal Records Bureau (CRB) clearance.

Training to include:

safe and secure use of ContactPoint

Data Protection Act and Human Rights Act

Audit trail

Practitioners view ContactPoint information directly or indirectly via a specified contact point

Authorised practitioner views ContactPoint information directly – ideally via their case management system

ContactPoint

Records

Mediated access - local or organisational contact views ContactPoint information on behalf of the authorised practitioner

Management Information

Practitioner is involved with a child or young person

ContactPoint will be updated from case management systems wherever possible

Practitioner is involved with a child or young person

automatic update of

involvement and contact

details

Practitioner updates case information

ContactPoint

Records

ContactPoint Administration updates ContactPoint

Mediated access - alternative route where no system link is possible

CaseMgmt

System

ContactPoint – high level timeline*

*Based on current thinking as of October 2006 and may be subject to change.

CMS modification

CMS should allow the practitioner to enter information on ContactPoint, without having to re-key information.

Two major levels of integration:

Partial

Full

CMS supplies its own internal reference number for the child in the query request. In most cases ContactPoint will locate the child record based on this identifier; otherwise ContactPoint will perform fuzzy matching.

Source A

A

Source B

B

Record structure

Source C

C

Name

Address

Most likely

New data reflected into “most likely” view

Accountabilities for data

Responsible

LA

~Data source

Data source

ContactPoint

Observed discrepancies

X

matching

LA liaises with sources about data problems

What Next – Stakeholder Engagement/Workforce Analysis

Stakeholders to complete documentation to indicate:

Total No. Of Workforce

Total No. of users ContactPoint Information

No. of Users who have access CMS all working times or part-time

No. of Users who have access to a web-enabled computer all working times or

part-time

No.off Users who have access to no ICT all working times or part-time

No. of Users who have Enhanced CRB

No. of Users with no Enhanced CRB check

Further information Local Authority Information – ContactPoint Information Pack

GCC CYPD Information Support Website – www.Gloucestershire.gov.uk/cypinformationsupport

Every Child Matters website - www.ecm.gov.uk

Latest updates on ContactPoint, ICS and other ECM projects

Guidance and training materials for key integrated working processes

Fact sheets, case studies, Making It Happen

LARA – online tool to support ContactPoint implementation. If access is required contact Kevin Mannion

Information Sharing Training –Multi-agency information sharing training carried out in 2006. Now developing an e-learning package. Contact Mary Holland for further information.

Question and Answers

ContactPoint

Any Information Support Projects

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