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CONTENTS
PART ONE
Statement & Introduction from the Chief Executive ................................................................... 3
Services Provided ........................................................................................................................ 5
PART TWO
Looking Forward; Improving Quality in 2018/19 ......................................................................... 9
What will we do? .................................................................................................................... 9
PART THREE
Looking Back; Priority areas we have been working on in 2017/18 ........................................... 10
Section A: Patient Safety ....................................................................................................... 12
Section B: Clinical effectiveness ............................................................................................ 16
Section C: Service User Experience ........................................................................................... 20
PART FOUR
Other achievements.................................................................................................................. 22
PART FIVE
Statement from Tower Hamlets CCG ......................................................................................... 28
3
PART ONE
Statement & Introduction
from the Chief Executive
I am pleased to introduce our fourth Quality Account
for Compass Wellbeing CIC, describing both our
progress against the priority areas we agreed last year
and also some of our key achievements.
We are a values based organisation with quality at the
heart of all we do and we continue to be driven by our
Social Mission:
‘To improve quality of life through inspiring
hope in our communities’
We believe that how we do things is as
important as what we do. We pay
attention to the way in which the whole
organisation functions, always seeking to
improve the quality and effectiveness of
what we deliver.
We had a CQC inspection this year
focussing on our School Health service and
the way the whole organisation is run.
They did not rate us because of the size of
our organisation, however they let us
know that there were areas of outstanding
practice.
4
The following is a summary of their key findings:
➢ Evidence of an open culture where safety concerns were valued as integral to learning
and improvement
➢ Leaders modelled and encouraged cooperative, supportive relationships among staff
so that they felt respected, valued and supported
➢ The service learned, shared lessons, identified themes and took action to improve
safety
➢ Outcomes for people who used the service were positive, consistent and met
expectations
➢ An area of outstanding practice was in the way nurses 'identify and manage service
users' mental health issues'
We are very proud of what we have accomplished this year and can demonstrate continued
improvement in our Psychological Therapy services. We have delivered on all of our priority
areas and have also seen significant increases in our outcomes across the board, and are
performing well above the nationally set targets.
These achievements are the result of very hard work and commitment from our staff and the
excellent and thoughtful leadership from the Heads of Service and Senior Managers. We also
want to thank our stakeholders and referrers for their support.
To the best of my knowledge all the information in this document is accurate.
Lucy Marks Chief Executive Officer
5
PART ONE
Services Provided We provide services commissioned by Tower Hamlets CCG and the London
Borough of Tower Hamlets.
Our staff
Our staff provide services through the following teams who
work collaboratively in order to deliver our social mission
6
Psychology and Counselling
Improving Access to Psychological Therapies Team
(IAPT)
This service is part of the national drive to increase access to
evidence based psychological therapy services for common
mental health problems. Our staff provide a range of
interventions for mild to moderate mental health problems for
adults aged 18 upward, including Cognitive Behavioural
Therapy (CBT) and Dynamic Interpersonal Therapy (DIT).
Practice based Psychology and Counselling Team
Primary Care Psychologists and Counsellors work in General
Practice providing consultation to GP’s regarding complex
clients as well as assessment and treatment services for adults
aged 18 upward who may need more specialist help.
Primary Care Perinatal Psychology Team
This service provides psychological therapy for pregnant
women and their partners and for parents of children under 5
years. The service targets parents who are experiencing
difficulties adjusting to a new baby, relationship problems and
anxiety and depression.
Disability and Health Counselling Team
The Disability and Health Counselling team provide specialist
counselling for individuals, carers and families with acquired or
congenital disabilities, sensory impairments or long term
conditions (LTCs).
Asian Counselling Service
This team provides counselling in Bengali/Sylheti, for the
Bangladeshi community in Tower Hamlets.
7
School Health Service
The service is responsible for delivering public health
programmes or interventions to improve health outcomes for
school aged children and young people (5-19yrs). This includes
reducing childhood obesity, under 18 conception rates,
prevalence of sexual health problems and promoting emotional
health and wellbeing and the management of long term
conditions (LTCs).
This service is commissioned by the London Borough of Tower
Hamlets.
8
Family Nurse Partnership
This service provides intensive support for vulnerable teenage
parents, until their child is 2 years old.
This service is also commissioned by the London Borough of
Tower Hamlets.
The Family Nurse Partnership celebrated 10 years of
service in the UK in October 2017
9
PART TWO
Looking Forward; Improving
Quality in 2018/19 What will we do?
Areas agreed with our commissioners:
➢ Improvement in recovery rate of people accessing IAPT services identified as Black,
Asian and Minority Ethnic (BAME) by at least 2.5% from average recovery rate of
2016/17
➢ Increase in the proportion of people accessing IAPT services aged 65+ to at least 6%
of the proportion of adults entering treatment to IAPT services
➢ An increase in the number of people with long term physical health conditions
accessing IAPT services to the level of 2/3 of the increase in access since baseline
2016/17 data
10
PART THREE
Looking Back; Priority areas
we have been working on in
2017/18
Priority areas agreed with
commissioners
➢ To increase the number of self-
referrals to the service
➢ To provide information about our
IAPT service that is targeted for
service users from Black Asian and
Minority Ethnic (BAME) Groups, for
those over 65 and those with long
term conditions
➢ To increase the numbers of service
users with long term health
conditions accessing the service
➢ To increase the proportion of
service users accessing IAPT
services who are over 65
➢ To improve the recovery of service
users accessing services from
BAME Groups
How we did
➢ We have exceeded the target of
increasing the number of self-
referrals to the service by 504 self-
referrals
➢ Informative and accessible leaflets
have been produced
➢ We have exceeded the target for
number of service users with LTCs
accessing the service by 39
➢ We have increased the proportion
of service users accessing IAPT
services who are over 65 to 2.9%
➢ We have improved the recovery
rate of service users from BAME
Groups by 5.4%, from 46.2% to
51.6%
We have exceeded the target..
11
4765
4985
5247
2015/16 2016/17 2017/18
Entering Treatment
34% 66%
54.7%
Recovery rate at
Increase of
From last year
4.5%
Over
95%
Of patients were seen within
6 WEEKS
Increase in older adults accessing our service
32%
Data quality has now gone up to
89%
increase in patients with LTHC accessing our service
25%
More than
12
PART THREE
Section A: Patient Safety
1. Duty management
The duty management system has been extended to
include evening cover three days a week to provide help
and support for all clinicians dealing with risk issues and
we have increased the numbers of senior staff who will
be providing duty cover. To support these staff, we
have introduced specialist supervision on domestic
violence and safeguarding led by experienced
colleagues from the Safeguarding and Domestic
Violence teams in Bart’s Health NHS Trust.
2. Safeguarding
The aim of the specialist supervision mentioned above
is to enhance the skills and knowledge in duty managers
in order for them to support decision making around
safeguarding and domestic violence for the Psychology
and Counselling service as a whole.
All new staff attended mandatory full day training on
safeguarding and staff who were due refresher training
on this also attended.
3. Audits
We undertook audits on three main areas:
a) Clinical note-keeping
b) Clinical risk reporting
c) Older adult access to IAPT
13
4. Record keeping
A random selection of clinicians from
across the service were chosen for a
baseline clinical record keeping audit
regarding the quality of note recording at
four points in a service user’s journey:
triage, assessment, treatment and
discharge.
The results indicated that there was slight
variability in the standard of note keeping,
with some clinicians recording more
content than others. In the majority of
cases, clinicians were recording notes in a
professional manner. Discharge letters to
referrers were being sent within two
weeks.
A significant learning point from this audit
was that, at triage, consent to treatment
was not being routinely recorded.
Similarly, although verbal evidence from
service users supports the fact that
discussions around confidentiality are had
with service users, the audit indicated that
this was not being routinely noted.
An action point arising from this audit was
that managers and case managers were
asked to remind clinicians to record
consent to treatment and confidentiality
and to review this on a regular basis.
5. Clinical risk presenting to the
service
In April 2017 a risk monitoring system to
record and audit risk on IAPTus was
introduced. This system allows for the
categorisation of risk as low, medium or
high and also allows for monitoring of
safeguarding risks. Duty managers were
trained in how to grade presenting risk in
accordance with these categories.
An audit of risk presenting to the service
between 01/05/17 and 31/05/17 was
conducted. The results indicated that
nearly 70% of the risks presenting to CWB
were deemed to be low risk – meaning
that they required minimal risk
management support. 4.5% of presenting
risk was deemed to be ‘high risk’, requiring
detailed risk management support. Risk
relating to safeguarding accounted for
13.4% of risk presenting to the service.
However, the majority of safeguarding risk
was rated as ‘medium risk’ (i.e. requiring
additional follow up/liaison work). This
audit resulted in us implementing
additional safeguarding supervision for
duty managers.
14
6. Older Adults Audit
Given the emphasis on equity of access for service users over
the age of 65 years in the Five Year Forward View document,
an audit was conducted to determine the pathway for referrals
of older adults who entered into treatment in 2016 -2017.
The results indicated an age range of 65-89 years, with 77% of
the referrals being females. The majority of the referrals came
from GPs, with those attending our brief psycho-educational
sessions being the next highest source of referrals. Depression
and adjustment difficulties (includes adjustment to physical and
emotional life changes including bereavement) were the main
reasons for seeking treatment. Around 75% of referrals stayed
within the service on either the IAPT or non IAPT pathways.
We have used the information obtained from this audit to
improve the marketing and promotion of primary care talking
therapies in Tower Hamlets in order to greater equity of access
for service users over the age of 65 years.
7. Incident reporting and complaints
Over the course of 2017/18 there were two serious incidents
involving suicide and one serious incident involving staff injury.
The following learning has been identified with regards to these
incidents:
➢ CWB has reviewed it’s procedures for reporting,
assessing and monitoring incidents in line with its
policies in order to ensure an appropriate escalation
procedure is in place
➢ CWB has reviewed the arrangements in place for
identifying accountabilities across organisations when
serious incidents occur involving staff seconded from
other organisations
➢ Our training schedules have been reviewed for all staff
groups including statutory and mandatory training
requirements in order to ensure compliance with
health and safety regulation
➢ CWB’s clinical and non-clinical audit schedule has been
extended to ensure the appropriate level of
monitoring. Audits are being used to evaluate service
15
delivery and performance review via supervision and
caseload management. This is monitored at
operational and strategic level through the quality and
governance committees, as part of the board assurance
framework
We also recorded two near miss incidents, which involved
being alerted to potential risks. As soon as we became aware of
these risks we were able to manage the situations and have
implemented training (to our admin staff in one instance and
our clinical staff in the other) to prevent any similar future
incidents.
There were three formal complaints made by service users.
These complaints were all dealt with in accordance with our
complaints policy. Two complaints resulted in training for
admin staff and training for a clinical member of staff. The
other complaint resulted in a review of waiting lists in a
particular part of the service.
Six informal complaints/concerns were raised. Three of these
involved requests for different therapists. In all instances, after
ascertaining that there were no situations of inappropriate or
unprofessional behaviour on the part of the therapist, but
rather situations of ‘poor match’, new therapists were assigned
to service users or we helped the clinician to manage the
situation. Two concerns were expressed regarding the booking
or triage process – both were looked into and addressed. One
service user expressed concern about the number of
appointments they had been offered. On recognising that the
service user was requesting longer term therapy we helped
them to access a suitable service.
16
20%
30%
40%
50%
60%
70%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
2016-17 2017-18
PART THREE
Section B: Clinical effectiveness
1. Outcomes and recovery
The national target for outcomes is a 50%
recovery rate for service users who start
treatment with clinically significant levels of
anxiety and depression. Recovery is defined as
service users finishing treatment with levels of
anxiety and depression that are not in the
clinically significant range.
Over the course of 2017/18, we continued to
focus on clinical recovery and, as a service, we
made significant improvements in this area. We
ended the year with an average recovery rate of
54.7% (our average recovery rate in 2016/17
was 50.2%, an increase of 4.5%).
We have continued to review recovery rates on
a daily basis and to use our case management
system to systematically scrutinise treatment
and clinical recovery for every service user. We
have worked in a supportive way with individual
clinicians to understand areas of clinical strength
and weakness and to constantly reflect on their
achieved rates of clinical recovery.
Recovery Average for 2017-18 = 54.7%
Recovery Average for 2016-17 = 50.2%
Recovery Average for 2015-16 = 50%
Recovery Average for 2014-15 = 44.80%
17
In line with national guidance, we have helped
our staff to more accurately identify presenting
difficulties in order to ensure that the correct,
evidence based treatment is provided; this has
had a beneficial impact on recovery rates.
We have, in line with national and local
requirements, focused this year on increasing
the recovery rates of BAME service users. We
ended 2017/18 with an average BAME recovery
rate of 51.6% which exceeds the national
recovery rate target.
2. Increasing the types of therapy on
offer in IAPT
As part of our aim to increase the types of
therapy on offer in IAPT, we recruited, in
2016/17, two counsellors to provide
counselling for depression treatment in
IAPT. We have also begun more digital
therapy in collaboration with Silver Cloud.
We have continued to train IAPT clinicians
in providing talking therapy for service
users with long term health conditions and
depression/anxiety. We have also
identified ‘champions’ for working with
service users in IAPT who are in the
perinatal period or who have a mild
learning disability. We have been working
with specialist services (internal and
external) to arrange specialist support and
supervision for these clinicians.
Two of our clinicians are currently
completing an Interpersonal Therapy (IPT)
training course and one is completing a
Dynamic Interpersonal Therapy (DIT)
training course. Both these types of
therapy focus on helping service users
improve their relationships.
3. Increasing numbers of service
users accessing IAPT
We implemented a service restructure to
ensure that as many service users as
possible could access the national IAPT
initiative. During 2017/18 we increased
the number of service users accessing
IAPT, whilst ensuring that the same
rigorous outcome and waiting time targets
are applied.
18
PART THREE
Service Developments
IAPT- Long Term Conditions (LTCs):
Over the past six months, we have
undertaken the preparatory work to
establish a new IAPT service focusing on
integrating physical and mental health
care pathways. This service aims to
provide mental health care to service users
who have depression and/or anxiety as
well as a long term health condition or a
medically unexplained symptom. We are
working closely with physical health care
services, such as GP practices and the
community diabetes service and we will
soon be offering group interventions for
service users with early onset diabetes and
depression and/or anxiety, COPD and
depression and/or anxiety and with
chronic pain and depression and/or
anxiety.
A number of our staff members have
recently attended training in using
Acceptance and Commitment therapy in
the context of people with long-term
health conditions. This type of therapy
helps service users to manage distressing
feelings by allowing these feelings and
then learning to cope with them rather
than trying to fight or get rid of them.
Employment pilot
As part of a pilot project, funded by the
Department of Work and Pensions, we
have employed three employment
advisers and two senior employment
advisers to provide employment support
to service users in our IAPT service. If
service users wish to find employment or
want help in retaining employment they
are able to see an employment adviser at
the same time as they are receiving talking
therapies.
19
Access lead
In order to ensure increased access to talking therapies,
together with equitable access, we created a new post with the
specific task of promoting primary care talking therapies in
Tower Hamlets, and increasing access for those service users
who may find it difficult to make initial contact with a talking
therapy service.
Online treatment
We have been working very hard over the last year to provide
alternative treatment options for our service users. Silver-Cloud
provides an online treatment option, whilst being supported by
a therapist. The online treatment allows instant access to
modules for service users to work through and receive
feedback form therapists on their ongoing treatment plan.
Website Development
We launched our new website in October 2017 with a
completely new look and updated information on all of our
services. This includes a more seamless self-referral system
that allows service users to directly refer themselves more
easily to Compass Wellbeing. The system creates efficiency
through connecting directly to IAPTus, our patient information
system.
“...we created a new post with the specific task of
promoting…talking therapies... and increasing access for
those … who may find it difficult to make initial contact”
20
PART THREE
Section C: Service User Experience
What service users say about us...
1. Findings from Patient Experience Questionnaires:
We asked our service users to complete post therapy
experience questionnaires for our IAPT service.
The results shown in the tables below indicate that service
users have a very positive experience of our services.
2. Service Users were also invited to write comments about their experience:
Here is what some of our service users thought of our IAPT service:
➢ “I found the service to be extremely helpful. The therapist was
patient, kind and an excellent listener. She allowed me to lead in
terms of dealing with whatever concerns I had. She was focused
At all times
Most of the time
Sometimes Rarely Never
Did our staff listen to you and treat your concerns seriously?
96.8% 2.8% 0.4% 0% 0.0%
Do you feel that the service has helped you to better understand
and address your difficulties?
78.2% 19.8% 1.6% 0% 0.0%
Did you feel involved in making choices about your treatment and
care?
88.7% 10.1% 0.8% 0% 0.0%
On reflection, did you get the help that mattered to you?
79.0% 19.4% 1.2% 0% 0.0%
Did you have confidence in your
therapist and his/her skills and techniques?
93.1% 6.5% 0.0% 0% 0.0%
IAPT End of Treatment
Questionnaires 2017/18
21
on my needs. She was flexible as to the timing of sessions,
allowing longer gaps, which was really helpful, particularly
towards the end. I feel that I've achieved a balance in my life
that I've never been able to achieve before, and I feel a
confidence in how to manage my wellbeing that I've never had
before. I feel confident too that I now have a formula and plan
for how to maintain this and what to do if things do go wrong in
the future.”
➢ “My therapist is a superstar and very good at his job. I still have
some problems with flying but the treatment has significantly
reduced the trauma around flying, significantly reduced the
length of time and power of any anxiety I experience before a
flight, and I am now able to fly as long as I employ the
techniques.”
➢ “I feel so grateful for this service and the help I have received as
if I hadn't I would have been in the same situation if not worse
and unable to work. My therapist is brilliant, absolutely felt at
ease. All the techniques/tools I feel confident going forward
that I will be able to manage my anxiety and in my therapist's
words "be my own therapist".
➢ “My experience has been great the whole way through from the
phone call to the discharge. I feel I have the correct tools to
carry on my recovery and feel it has enabled me to get through
bad times in my life a lot better. Can’t thank Compass
Wellbeing enough, I truly feel I’m ready to get on better in
everyday life when dealing with crisis.”
“I would genuinely
like to thank the
therapist for his
help over the past 6
weeks. I have said in
the sessions that
how I feel now in
comparison to
where I was feels
like a huge
improvement. I am
really positive that I
can sustain that.
Throughout the
process I have
found the therapist
to be an excellent
listener, practical
and positive in his
advice. Thank you.
You've made a real
difference.”
22
PART FOUR
Other achievements
Psychology and Counselling
Excellent outcomes in our Innovative Eating Disorders Service
In the last year, the clinical outcomes for our innovative primary care eating
Disorder Service have been excellent, with all service users who completed
treatment having fallen below the threshold on a standardised measure for
eating disorders (EDE-Q). There has also been minimal onward referral to
secondary or tertiary care services.
We were delighted to be asked to present at the International Conference for
Eating Disorders 2018. This service has filled an important gap in local services
for those with mild to moderate eating disorders. It is also fulfils NICE
guidelines recommendations for Eating Disorders to provide early
intervention, since this is critical to good outcomes. Provision of primary care
based treatment for mild to moderate eating disorders also reduces the rate
of referral to secondary and tertiary care services and this creates significant
healthcare economy savings.
National Award for our perinatal and under 5’s service
We were very proud that our excellent perinatal and under 5’s service
received the Analeaf Award for Best Service from Parent Infant Partnership
UK, a National charity working with a range of organisations who share the
common vision of giving every baby the best possible start in life in the first
1001 days. The award was presented by the Rt. Hon. Tim Loughton MP, Co
Chairman of The All Party Parliamentary Group for Conception to Age 2 and
was in recognition of the services we provide to mothers, fathers and couples
in the antenatal period which promote parental mental health and healthy
parent infant attachment and for our integrated working with health
colleagues.
23
Integrating clinical pathways with other services
Over the course of 2017/18 we have worked to create a more integrated clinical
pathway between primary care talking therapies and other services in the mental
health care pathway. We have had a series of meetings with the Community Learning
Disability Service and the Tower Hamlets Autism Service. We are working on a clearer
referral pathway, improved communication between services and the establishment
of specialist training and supervision for primary care mental health clinicians. We
have also had a series of meeting with the local drug and alcohol service (RESET) and
have established a regular joint service clinical meeting to discuss potential referrals.
We have also met with our colleagues from East London Foundation Trust to ensure
smoother pathways between primary and secondary care services, making sure
service users start their treatment in the right place. This followed a detailed
discussion about cases where referrals between our services had not been
straightforward and we have learned from these examples. This work is ongoing and
we are working towards referral protocols between the two organisations.
Electronic MDS
We have recently established a system whereby IAPT patient questionnaires can be
directly emailed to patients prior to appointments. This creates a less stressful
situation for both patients and clinicians as these forms do not need to be completed
over the telephone.
Emailing of referrals from GP’s
During the course of 2017/18 we introduced a system, working with the CCG whereby
referrals can be directly sent by GP’s from EMIS Web to IAPTus. This is a more secure
system and is also more time efficient.
24
School Health Service
Empowering Young Mind’s Programme
School nurses and nursery nurses from Compass Wellbeing have taken part in a
training and transformational change programme to help them promote emotional
wellbeing and good mental health in Children and Young people (CYP). Staff reported
important shifts in their understanding of why and how CYP might experience mental
health difficulties, increased skills and confidence in having conversations about
mental health with CYP and their parents, and greater confidence to make effective
referrals for specialist mental health support, and we have seen referrals for
counselling and CAMHS increase.
The evaluation of this programme was undertaken by City University and identified
‘that when an organisation shows commitment at several levels to the development of
new staff skills, and when trainers and managers are sensitive to the stresses and
anxieties experienced by training participants, well-designed courses can … give staff
the skills and motivation to undertake new work or do existing work in a new way’.
Furthermore, staff report positive changes in their conversations and interactions
with colleagues and other professionals, particularly teachers as a result of the
training. For example, they report being more mindful of the pressures a teacher
might be under and how this might affect the interface between schools and the
school health service.
The programme was jointly funded by the Burdett Trust for Nursing and London
Borough of Tower Hamlets.
The team have presented this work at the International School Nursing Conference in
San Francisco and at the Public Health Nursing Conference in Denmark and we were
delighted that there was considerable interest in this work. In addition to this the
team have two papers in press.
25
Family Nurse Partnership
Compass Wellbeing’s Family Nurse Partnership (FNP) service celebrated their 10th
anniversary in Tower Hamlets in October 2017. Provider organisation Compass
Wellbeing hosted a very successful local event, which was attended by past and
present clients, stakeholders and the LBTH Councillor for Education and Children’s
Services, Amy Whitelock-Gibbs, gave an address.
The Family Nurse Partnership 10 year celebration in Tower Hamlets was
reportedly the country’s largest FNP event!
26
Stakeholder Event
On 4th May 2017, our staff hosted an evening to showcase our work with our service
users and describe our innovative approach to service delivery.
Special Guests
Children from Roman Road Adventure Playground, a centre in Tower Hamlets working
to engage young children and unite communities through activities and play, started
things off with some fabulous singing.
Children from Roman
Road Adventure
Playground
Local Bethnal Green Councillor, Amy Whitelock-Gibbs and guest speaker, Rt. Hon.
Stephen Dorrell, Chair of NHS Confederation, both spoke highly of the services
delivered by Compass Wellbeing and the hard work being done to improve the lives
of the local community. They praised the service’s innovation, recognising it as a
company who are ‘breaking all the rules’ and working to transform the way mental
health care is provided.
A video interview was shown featuring Sir Sam Everington, Chair of NHS Tower
Hamlets CCG, who shed light on Compass Wellbeing’s impressive journey as well as
his own personal and professional experiences of working within the healthcare
service.
27
Members of the Compass Wellbeing Executive Board spoke about how we are an
effective listening organisation, offering new perspectives on mental health and
wellbeing and highlighted the hard work that has gone into making Compass
Wellbeing the success it is today.
Achievements
In her opening remarks, CEO Lucy Marks talked about how effective relationships are
at the heart of all change and the strides we have made to develop strong
relationships with our services users, partners and stakeholders over many years. She
thanked them, the team of dedicated staff members and ultimately the community
and service users for their on-going hard work and support.
Ultimately what really matters is the experience of our service users. The audience
heard positive testimonials from clients who have accessed the Family Nurse
Partnership and Talking Therapies services. They described the transformation and
progression of their lives and spoke of their new found optimism for the future thanks
to Compass Wellbeing. Staff across all services within the company also spoke about
their journey within the company, highlighting the fact that Compass Wellbeing is a
great place to develop as a staff member as well as a service user.
CQC Inspection
In November 2017 the CQC visited Compass Wellbeing to complete an inspection.
The final report states that the inspectors found the organisation was able to
demonstrate an environment that was ‘safe, open and supportive’ and where services
were routinely encouraged to look at ways of improving and sustaining care delivery.
In addition, they found outstanding practice particularly in supporting staff through
training and reflective practice to manage the mental health of CYP and to maximise
opportunities to integrate emotional wellbeing in nursing roles.
28
PART FIVE
Statement from Tower Hamlets CCG Commissioner statement for 2017/18
Tower Hamlets CCG Statement on Compass Quality Accounts 2017/18
Tower Hamlets Clinical Commissioning Group (THCCG) is responsible for commissioning
mental health services from Compass on behalf of the people of Tower Hamlets. We
welcome the opportunity to comment on the Compass Wellbeing CIC (Compass) Quality
Account for 2017/18.
We note the 2017/18 Quality Account and we would like to thank Compass for their
engagement with us over the last financial year. We would like to congratulate Compass on:-
• Their work with the Perinatal and Under 5 Service
• The outcome of the CQC inspection
• The achievements against the priorities set for 2017/18
We confirm that we have reviewed the information contained within this Quality Account
and have checked this information against data sources where this is available to us as part of
the existing quality, contract and performance monitoring discussions. The information
within the quality account is accurate in relation to the services provided.
Sir Sam Everington Simon Hall Chair Managing Director
Tower Hamlets CCG Statement on Compass Quality Accounts 2017/18
Tower Hamlets Clinical Commissioning Group (THCCG) is responsible for commissioning
mental health services from Compass on behalf of the people of Tower Hamlets. We
welcome the opportunity to comment on the Compass Wellbeing CIC (Compass) Quality
Account for 2017/18.
We note the 2017/18 Quality Account and we would like to thank Compass for their
engagement with us over the last financial year. We would like to congratulate Compass
on:-
• Their work with the Perinatal and Under 5 Service
• The outcome of the CQC inspection
• The achievements against the priorities set for 2017/18
We confirm that we have reviewed the information contained within this Quality Account
and have checked this information against data sources where this is available to us as part
of the existing quality, contract and performance monitoring discussions. The information
within the quality account is accurate in relation to the services provided.
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Listening to feedback on this report We would like to thank all the stakeholders, service users and staff who gave their feedback
on our services that enabled us to see where we could make improvements in what we do
and how we do it. Our thanks also to the staff involved in producing this document.
We welcome feedback from all readers on this report and our work on our quality priorities.
If you would like to give us your thoughts on this report, please contact:
Lucy Marks, CEO
Compass Wellbeing CIC
Steels Lane Health Centre
384-398 Commercial Road
London E1 0LR
Compass Wellbeing Community Interest Company. Registered in England: 08451249
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