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32020 AHA Team Training National Conference2 2020 AHA Team Training National Conference
Contents
Welcome by Christopher Hund Director, AHA Team Training 3
About the Conference 4
Registration 6
Travel Information 7
Keynote Speakers 8
Pre-Conference Agenda 10
Main Conference Agenda 11
Welcome!Dear friends,
It is appropriate that the American Hospital Association’s Team Training National Conference is being held in New Orleans, The Big Easy, in 2020. Like New Orleans, we feel that this conference is a lively celebration that brings people together from points around the United States and the world. It is interactive, memorable and most importantly driven by the people. The lifeblood of this conference are those who attend it: not only the presenters with their innovative content, but all the attendees who bring open minds and a willingness to learn.
Nine years! It is hard to believe that we held our first conference together with all of you nearly a decade ago. So much has changed in the world in those nine years and I feel that this conference has continued to evolve over that time period. But what hasn’t changed is our commitment, both the AHA’s and all of yours, to bringing the health care delivery system into the future through better teamwork and communication.
This conference is my favorite event of the year. And New Orleans is hands down one of my favorite places. If you’ve never been to New Orleans you are going to love its culture, food and music. And if you’ve never been to the AHA Team Training National Conference you’ll love its interactivity, sense of comradery and sense of possibility.
Laissez les bon temps rouler!
Christopher HundSenior Director, AHA Team TrainingAHA Center for Health Innovation
52020 AHA Team Training National Conference4 2020 AHA Team Training National Conference
About theConference
Compassionate Care
Resiliency
Quality ImprovementHigh Reliability
Leadership
Workforce
Just Culture
Simulation and Gaming
TeamSTEPPS
Patient Safety
Change ManagementPatient and Family Engagement
Multidisciplinary Team Performance
Interprofessional Education
Our Mission
The mission of the conference is to fundamentally change the future of health care by combining practical techniques and tools with new ideas to assist health care professionals in successfully creating a culture of safety through better and more efficient team-based care. Register today for the AHA Team Training National Conference on June 3-5, 2020 at the Astor Crowne Plaza in New Orleans. Our conference is a meeting point where different interdisciplinary groups from diverse health care settings come together.
Who Should Attend
Participate in this year’s conference to immerse yourself among an interprofessional group of attendees. The conference is open to all – from clinical to non-clinical backgrounds and novices to experts in all varieties of teaming programs, including TeamSTEPPS. Attendees from past years range from front line staff to the C-suite, educators, students and quality improvement advisors. They come from all settings across the care continuum in addition to non-profits, public health agencies, academic institutions and more. Conference attendees truly are representative of the entire health care team.
AHA Team Training’s mission is to foster a movement that transforms teams of experts into an expert team. At this year’s premier team training event, come learn, share and innovate on our communities’ work on:
AHA Team Training Conference is the one
conference that you want to attend if you are
looking for tangible techniques you can implement
immediately when you return to work!
– Carole Durant, Patient Safety Manager, 673 MDG, Joint Base Elmendorf Richardson, Alaska
72020 AHA Team Training National Conference6 2020 AHA Team Training National Conference
Travel InformationThe conference will be held at the Astor Crowne Plaza in New Orleans. Come discover the best of the French Quarter where you can walk to local restaurants and entertainment!
Astor Crowne Plaza739 Canal StreetNew Orleans, LA 70130www.astorneworleans.com
RegistrationRegistration is now open! Early bird pricing is available through March 31, 2020. Register online with a credit card or if you wish to pay by invoice, please email [email protected] before you register. Pre-conference sessions require separate registration.
Main Conference - June 3-5
RegisterRate Early Bird (until 3/31/20) Regular/Onsite
$600
$500
$375
n/a
Regular
Team
Student
Government
Teams must be made up of three or more employees from the same organization to be eligible for the team rate. To register at a discounted rate or to pay by invoice, please email [email protected] before registering.
$650
$550
$425
$450
Pre-Conference - June 2-3
RegisterSession Early Bird (until 3/31/20) Regular/Onsite
$500
$500
$100
free
TeamSTEPPS Master Training Course
TeamSTEPPS Next Steps Workshop
Progressive Simulation for Systems and Team-Based Improvements in Mass Casualties
TeamSTEPPS 101 Workshop
For teams of three or more attending the same pre-conference session, a discounted team rate is available. To register at a discounted rate or to pay by invoice, please email [email protected] before registering.
$550
$550
$125
free
Travel DiscountsExclusive travel discounts are available for conference attendees with select airlines and car rental companies. Follow the instructions below to save on your travel reservations.
Airline Discounts• United Airlines: United Airlines reservations and ticketing
are available by calling a professional travel agency, booking online via www.united.com/meetingtravel or calling United Reservations Meetings Desk at 800-426-1122. You will need to provide the Z Code (ZHMS) and Agreement Code (703984) at time of booking.
• Delta Airlines: Delta Air Lines reservations and ticketing are available via www.delta.com/meetings or by calling the Delta Meeting Network Reservations at 800-328-1111. When booking online, select “Book Your Meeting Reservation” and enter Meeting Code NMTPA in the box provided.
• American Airlines: American Airlines reservations and ticketing are available at www.aa.com without a ticketing charge. After selecting your flights, enter promo code 7250BX when completing passenger details. You may also purchase flights by calling the local American Airlines reservations number at 1-800-433-1790.
Rental Car Discounts• Hertz: Call 1-800-654-
2240 from within the U.S., or 405-749-4434 from outside the U.S., and provide meeting number CV#03AB0016.
• Enterprise and National: Call 1-800-261-7331 from within the U.S. or visit www.enterprise.com or www.nationalcar.com and provide meeting number K2C1074.
• Avis: Call 1-800-331-1551 and provide meeting number V395503.
Information on how to book a hotel room at the special conference rate of $129/night will be provided in the confirmation email you will receive after you have completed your registration.
Substitutions, Cancellations & Refunds
If you registered for conference but can no longer attend, you may send a substitute, by emailing [email protected]. If you must cancel entirely, your request for a refund – minus a $250 processing fee – must be made in writing to [email protected] no later than May 20, 2020. Refunds will be processed within two weeks of the request. Cancellations made after May 20, 2020 will not be eligible for a refund. In the unlikely event that the conference and/or its related events are cancelled due to low enrollment, acts of nature and/or any circumstances beyond our control, AHA Team Training will provide a refund for registration fees but is not responsible for non-refundable items such as airfare and hotel costs.
92020 AHA Team Training National Conference8 2020 AHA Team Training National Conference
Keynote Speakers
Ben NemtinBen Nemtin is the #1 New York Times bestselling author of What Do You Want to Do Before You Die? And a star of the MTV show The Buried Life. As the co-founder of The Buried Life movement, Ben’s message of radical possibility has been featured on The Today Show, CNN, ABC, CBS, FOX, NBC News and Oprah, who called Ben and his friends “truly inspiring.” An acclaimed speaker, Ben has keynoted business conferences and corporate leadership teams around the world, garnering standing ovations from Amazon, FedEx, Harvard, Levi’s, Microsoft, Verizon and more. In 2019 Ben was named in the World’s Top 30 Organizational Culture Professionals by Global Gurus.
It all stems from a battle Ben had with depression over a decade ago. In an attempt to feel more alive, he created the world’s greatest bucket list with his three best friends. They borrowed a rickety old RV and crisscrossed North America, achieving the unthinkable. And most importantly, every time they accomplished a dream, they helped a complete stranger cross something off their bucket list. From playing basketball with President Obama to having a beer with Prince Harry, from reuniting a father and son after seventeen years to surprising a girl with a much-needed bionic arm—Ben’s bucket list quest has inspired millions to realize their true potential.
Orlando Regional Medical Center• Mark A. Jones, President
• Amy DeYoung, Chief Operating Officer
• Michael Cheatham, MD, Chief Surgical Quality Officer
• Mary Senne, PhD, Director, Physician Wellness
• Elizabeth Burrowes, Registered Nurse
Nothing in Orlando Health’s 100-year history could compare to the events of June 12, 2016, when beginning at 2 am, one of the deadliest mass shootings in modern American history occurred at the Pulse nightclub in Orlando, Florida. A lone gunman, armed with a military assault rifle and a semi-automatic pistol, entered the club and began firing into the crowd. During a five-minute period, 49 people were killed and 59 were wounded.
A majority of the victims were brought to the Level One Trauma Center at Orlando Regional Medical Center (ORMC), part of Orlando Health, located 2,100 feet from the Pulse nightclub. Surgeons, trauma and ER doctors, nurses, anesthesiologists, respiratory therapists and lab technicians, as well as many support services teams, faced the largest incident the hospital had ever dealt with.
Patients flooded the emergency room by ambulances, police cars and in the beds of pickup trucks. 44 patients were cared for and 28 surgeries were performed that night. Out of the 28 surgeries that took place, every patient who reached the operating room survived. The outcome may have been different if it were not for the countless hours of team training and preparation. An interprofessional team from Orlando Health ORMC will share their compelling stories and the lessons learned that led to their success as a team that night and in the days, weeks and months to follow.
Do TankAt Do Tank, they are designers of strategic conversations. They live at the intersection of design thinking, visual thinking, business model innovation and lean startup techniques, and they want to share these techniques with others. From startups to corporates, their clients are intent on driving growth, innovation, and change in health care. Their work leverages both interactive digital and analog tools to drive business rigor, promote experimentation, build consensus, and move teams to action — in pursuit of amazing results their organizations can be proud of.
This session will bring together all of the themes and learnings from the AHA Team Training National Conference and give you key actions to take when you return home. We will spend over an hour doing real strategic planning that will directly improve the work that you do with your team. This isn’t abstract training — it is true strategic consulting at scale. You will leave with a clear sense of the takeaways from the conference, a deeper understanding of health care trends and how they relate to your work, and how to deploy the skills and information you have learned in your workplace. You will be better aligned as a team and have bold steps to succeed in your work.
112020 AHA Team Training National Conference10 2020 AHA Team Training National Conference
Pre-Conference Agenda
Tuesday, June 2
8:00 AM - 4:30 PM TeamSTEPPS Master Training Course
TeamSTEPPSLeadershipQuality Improvement
Tulane University N. Kevin Krane, MD Rita Preiksaitis, RN
TeamSTEPPS Next Steps Workshop
TeamSTEPPSLeadershipQuality Improvement
Duke University Heath System Erin Eckert, MPA Kyle Rehder, MD, FCCP Margaret Sturdivant, RN, MSN, CPPS
Wednesday, June 3
8:00 AM - 12:00 PM TeamSTEPPS Master Training Course (continued)TeamSTEPPSLeadershipQuality Improvement
Tulane University N. Kevin Krane, MD Rita Preiksaitis, RN
TeamSTEPPS Next Steps Workshop (continued)TeamSTEPPSLeadershipQuality Improvement
Duke University Heath System Erin Eckert, MPA Kyle Rehder, MD, FCCP Margaret Sturdivant, RN, MSN, CPPS
Progressive Simulation for Systems and Team-Based Improvements in Mass Casualties
TeamSTEPPSMultidisciplinary Team PerformanceSimulation and Gaming
Multidisciplinary team from Tulane School of Medicine and LSU-HSC
Quality Improvement
9:30 AM – 11:30 AM TeamSTEPPS 101
TeamSTEPPSLeadershipQuality Improvement
Multidisciplinary team from Duke University Health System
Main Conference Agenda
Wednesday, June 3
10:00 AM – 1:00 PM Registration Desk Open
1:00 PM – 2:30 PM Keynote Ben Nemtin
2:30 PM – 3:00 PM Refreshment Break
3:00 PM – 4:30 PM Living in a World of Virtual Reality: Personalizing, Assuming, and Other Forms of Self-delusionResiliencyCompassionate Care
The MetroHealth System Robert L. Smith, PhD
Generating Conversations: How Generational Differences Influence Team Dynamics
Multidisciplinary Team PerformanceWorkforce
Duke University Heath System Erin Eckert, MPA Kyle Rehder, MD, FCCP Margaret Sturdivant, RN, MSN, CPPS
Leadership
Create Your Own Master Jedi Trainer Program Enhanced with Simulation
TeamSTEPPSSimulation and Gaming
Inova Health System Kathy Helak, MSN, RN, FACHE, CPPS Emily Marko, MD, FACOG, CHSE Charles Murphy, MD, CPPS
Interprofessional Education
Share the Power: Implementation of a Gemba Board
Multidisciplinary Team PerformanceQuality Improvement
Saratoga Hospital Debra Fields, MS, RN, NE-BC, CPHQ, LSSBB Michelle Little, BS, RN, CMSRN
Change Management
Establishing and Expanding a Pediatric Critical Event Team Training Program in a Pediatric Hospital Network
TeamSTEPPSSimulation and Gaming
Kaiser Permanente Los Angeles Medical Center Aaron Akamine Nanette Ancheta, MSN, RN, CNS, PHN Denise Sherwood, MHA, MSN, RN Gim Tan, MBBS, MDQuality Improvement
132020 AHA Team Training National Conference12 2020 AHA Team Training National Conference
Main Conference Agenda (continued)
Wednesday, June 3
4:45 PM – 5:15 PM FRED Talk: What Can New Orleans and Mardi Gras Teach about Teamwork?
Multidisciplinary Team PerformanceResiliency
LSU Health New Orleans School of Medicine John Paige, MD
High Reliability
5:15 PM – 6:30 PM Welcome Reception
Thursday, June 4
8:00 AM – 9:00 AM Continental Breakfast
8:15 AM – 8:45 AM FRED Talk: Just Culture - Building a Culture of Accountability
Just CulturePatient Safety
Yale New Haven Health System Stephen G. Jones, MD
High Reliability
9:00 AM – 10:00 AM Demystifying High Reliability Concepts, and Where Does TeamSTEPPS Fit In?
Just CulturePatient Safety
Ross Ehrmantraut, RN
High Reliability
Increasing Corrective Action Strength in Air Force Root Cause Analyses
Patient SafetyMultidisciplinary Team PerformanceInterprofessional Education
Air Force Medical Readiness Agency Miranda Hancock, MPH Beverly Thornberg, DHA, MHA, BSN, RN, CPPS
Main Conference Agenda (continued)
Thursday, June 4
9:00 AM – 10:00 AM(continued)
Team Training is Not Only for Clinicians: Implementation Strategies for Academia
WorkforceChange Management
Northern Illinois University Marcia Cooke, DNP, RN-BC
Seattle Pacific University Carol McFarland, MN, RN, CNE
The Checklist-Driven Manifesto for Culture Change
Change Management Leadership
Ariadne Labs Alexander Hannenberg, MD
Kaiser Permanente Jason Cheng, DO
High Reliability
Bite Sized: Maternal Health Session
Simulation and GamingMultidisciplinary Team Performance
NorthBay Healthcare Katie Lydon, MSN, RN, NE-BC, CPXP
University of Washington Medicine - Valley Medical Center Stacey DeMaranville, MSN, RN
Quality Improvement
Bite Sized: Behavioral Health Session
Multidisciplinary Team PerformanceWorkforce
St. Bernards Medical Center Alyssa Edens, MBA Kasey Holder, MD Beth Murff, MSN, RN, CPPS Angie Smith, DNP, APRN, ACNS-BC Jamey Wallace, BSN, RN
Patient and Family Engagement
10:00 AM – 10:30 AM Refreshment Break
10:30 AM – 12:00 PM Keynote Orlando Regional Medical Center
12:00 PM – 1:30 PM Lunch Provided
Quality Improvement
TeamSTEPPSPatient Safety
TeamSTEPPSChange Management
152020 AHA Team Training National Conference14 2020 AHA Team Training National Conference
Main Conference Agenda (continued)
Thursday, June 4
1:30 PM – 3:00 PM
*Please note some sessions in this time slot begin early at 1:00 PM
Beth Israel Lahey Health Bettina Siewert, MD Suzanne Swedeen, RN, MSN
The Disrespectful Patient: Where and How Do We Draw the Line to Protect Our Workforce?
Multidisciplinary Team PerformancePatient Safety
The Toughest 25 Seconds of Your Life: Preparing Teams to Respond During the Attack Stage and the Aftermath of an Active Assailant in the Hospital Setting
Resiliency Leadership
CaroMont Health John J. Watts, MPH, BS, MEP, MT, CHEC, NRP
High Reliability
*But Wait, There’s More! Active Learning and Games for Integrating TeamSTEPPS Into Health Professions’ Curriculum
UNT Health Science Center Cynthia Carroll, MA, LPC Didi Ebert, DO, MPH, MS, FAAFP David Farmer, PhD, LMFT, LPC Lillee Gelinas, MSN, RN, CPPS, FAAN
Resiliency, Mindfulness and Joy in Leadership
Resiliency Leadership
Stanford Healthcare ValleyCare Joe Carlucci, PT, MS, MBA, FAB
TeamSTEPPS
Workforce
TeamSTEPPSSimulation and GamingInterprofessional Education
Main Conference Agenda (continued)
Thursday, June 4
3:00 PM – 3:30 PM Refreshment Break
3:30 PM – 5:00 PM
*Errors! Errors! Errors! Using STEP to Recognize and Reduce Individual and Team-Based Medical Errors
Resiliency Leadership
Weill Cornell Medical College Kevin Ching, MD Timothy C. Clapper, PhD
TeamSTEPPS
Be a Cultured Organization: Safety Culture Analysis and Targeted Culture Interventions
LeadershipHigh Reliability
Duke University Heath System Erin Eckert, MPA Kyle Rehder, MD, FCCP Margaret Sturdivant, RN, MSN, CPPS
Simulation-Based Team Training for Interprofessional Student Groups: A Decade of Lessons Learned
Interprofessional Education TeamSTEPPS
University of Washington Farrah Leland, JD Tonya Martino, RN, BSN, ND Megan Sherman, MAEdHD
Simulation and Gaming
Innovations in Battling the Opioid Epidemic in the Acute Care Setting: A Multidisciplinary Approach
St. Tammany Parish Hospital Bert Lindsey, PT Jay Morange, PT, DPT Ashley Wilson, PharmDQuality Improvement
Make It Fun! Using Improv to Learn Communication Skills
Patient and Family Engagement
UCLA Health Lauren Dowden, MSW, LCSW Yue Ming Huang, EdD, MHS
Multidisciplinary Team Performance
Patient Safety
Multidisciplinary Team PerformanceChange Management
Simulation and Gaming
Creating the Connection: Our Journey of Cultural Alignment
TeamSTEPPS
SSM Health-St. Mary’s Hospital-Janesville Kathleen Glenn, RN, BSN, MBA Sharon Rateike, MS, RCEP, CPHRM Laurie Wurster, BSPharm, RPhQuality Improvement
Staying STEADY: Peterson Health’s Journey to Implementing an Effective Organizational Resiliency Program
Compassionate CarePatient and Family Engagement
Peterson Health Audrey Cortez, RN, BSN, MSN
Leadership
Multidisciplinary Team Performance
172020 AHA Team Training National Conference16 2020 AHA Team Training National Conference
Main Conference Agenda (continued)
Thursday, June 4
5:00 PM – 6:15 PM Poster Reception
Friday, June 5
8:00 AM – 9:00 AM Breakfast
8:15 AM – 8:45 AM FRED Talk: Check on Your Leaders: We’re Not Always Okay
ResiliencyLeadership
Glen Cove Hospital - Northwell Health Aimee LoMonaco, MA, RN, NE-BC
TeamSTEPPS
9:00 AM – 10:30 AM A Humanism Movement: Engaging Staff, Patients and Families in Human to Human Connections
Compassionate CarePatient and Family Engagement
Northwell Health Catherine Galla, RN, MSN, CENP Angeli Lagasca, MA, BSN, RN, CCRN Denise Mazzapica, MSN, RN-BC Myrta Rabinowitz, PhD, RN-BC, NC-BC
TeamSTEPPS
Making the Case: How Team-based Approaches Improve Value
Multidisciplinary Team PerformancePatient and Family EngagementWorkforce
American Hospital Association Julia Resnick, MPH
Main Conference Agenda (continued)
Friday, June 5
9:00 AM – 10:30 AM(continued)
One Bite at a Time: Recipes for Successful TeamSTEPPS Integration
TeamSTEPPSSimulation and Gaming
Nemours Children’s Hospital Kelly Carlson Eberbach, DNP, MBA, RN, CPN, CPEN
University of Central Florida College of Medicine Dan Franceschini, MSN, RN, CHSE
Ursuline College Laura Goliat, DNP, APRN, FNP-BC Regina Prosser DNP, RN-BC, CNE, LNHA Patricia A. Sharpnack DNP, RN, CNE, NEA-BC, ANEF, FAAN
When Crisis Strikes the Labor Unit: A Leadership Hands-On Workshop “Adding Structure to the Chaos”
Kaiser Permanente Health Care Mohamad Imad Haque, MD, Colonel(Ret) United States Army
University of Washington Ross Ehrmantraut, RN Peter G. Napolitano, MD, COL(Ret) United States Army Rachel Umoren, MB, BCh, MS
Leadership
Utilizing Lean Management to Reduce Workplace Violence
Quality Improvement
Scripps Health Jenny Batts, RN, BSN Felipe Gutierrez, Phd(c), RN-BC, FNP Melvin Lumagui , MSN, PHMCNS-BC Virtud Oloan, PhD, RN-BC Patient Safety
Interprofessional Education
Multidisciplinary Team PerformanceSimulation and Gaming
High Reliability
C.L.U.E. (Collaborate, Learn, Understand, Educate): The Interactive Game of Healthcare Compliance
Multidisciplinary Team PerformanceWorkforceSimulation and Gaming
Atlantic Health System Yutonya Horton Esq
10:30 AM – 10:45 AM Refreshment Break
10:45 AM – 12:30 PM Keynote Do Tank
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