Contents...V5 [email protected] T 0800 018 0076 2 Find all this and more @ quanta.co.uk/elc Quanta & ELC Training Preparing to use your ELC for resettlement or in-force development

V7 [email protected] T 0800 018 0076

1 Find all this and more @ quanta.co.uk/elc

Contents Quanta & ELC Training ............................................................................................................................ 2

The face behind the voice ....................................................................................................................... 3

Amanda Taylor ................................................................................................................................ 3

Kate Ross ......................................................................................................................................... 3

Kelly Nicholls ................................................................................................................................... 3

Andrea Crane .................................................................................................................................. 3

Accounts .......................................................................................................................................... 3

Why choose Quanta? .............................................................................................................................. 4

Coverage throughout the UK .......................................................................................................... 4

Focused towards your needs .......................................................................................................... 4

You will not find better ................................................................................................................... 5

Testimonials ............................................................................................................................................ 6

Regional vs. Worcester ........................................................................................................................... 8

Regional........................................................................................................................................... 8

Worcester Training Centre .............................................................................................................. 8

How the ELC scheme works .................................................................................................................... 9

ELC Frequently Asked Questions (FAQ) ................................................................................................ 10

ELC Course Bundling ............................................................................................................................. 11

How Does It Work? ....................................................................................................................... 11

Can I make my own bundles? ....................................................................................................... 11

Project & Programme Management ................................................................................................. 12

IT Service Management .................................................................................................................... 21

Technical IT ....................................................................................................................................... 28

IT Qualifications ............................................................................................................................ 28

Other useful ELC Contacts..................................................................................................................... 35

Single Service Representatives ..................................................................................................... 35

http://www.quanta.co.uk/elc



Quanta & ELC Training

Preparing to use your ELC for resettlement or in-force development should not be underestimated.

When considering who to choose to help, you don’t just want a training company. You want

someone to assist you, inspire you, and help prepare you for possibly one of the biggest challenges

you’ll be likely to face.

We don’t see ourselves as a “training company” but rather an ELC Training Partner giving people the

best possible start to resettlement and preparing them for a successful future. We have been working

in the ELC marketplace for over 10 years now, so we like to think we have a good understanding of

resettlers’ needs! We help them gain internationally recognised qualifications; give them invaluable

practical guidance resulting from real life experience allowing them to actually use their new found

knowledge from day one.

We are an Approved Learning Provider under the Enhanced Learning Credits Scheme (Registration

No: 1201). ELCs are designed to provide Service personnel with a percentage of approved training

costs, for courses leading to a nationally recognised qualification.

As an Approved Learning Provider for the ELC Scheme, our primary aim is to provide the highest

quality resettlement and in-service training to ensure our clients make the most effective transition

possible to their new careers. As part of this we offer course bundles enabling people to gain both

nationally and internationally recognised training qualifications, such as PRINCE2®, ITIL®, APMP and

MSP®.

Quanta are proud to be members of the Corporate Covenant. We are committed to helping those who

we train not just during the course and their initial transition period but after that we want to help

people’s careers and businesses thrive.




The face behind the voice These are the happy smiley people who work within our ELC team, all of whom are dedicated to

make sure you get the best ELC experience possible. You will probably be in contact with them all at

some stage and we like to help you put a face to that voice.

Amanda Taylor ELC Relationship Manager T 01905 734184 (direct line) [email protected]

Kate Ross ELC Team Leader T 01905 734184 (direct line) [email protected]

Amanda and Kate are responsible for managing our schedule of courses and for ensuring the courses we

offer match the needs of service personnel. They are likely to be one of your first points of contact here

at Quanta. They advise over 500 service personnel a year on training, leading to a career in Project

Management or IT, and will ensure you are booked on the correct course for you!

Kelly Nicholls ELC Training Advisor T 01905 610600 ext. 116 [email protected]

Andrea Crane ELC Training Administrator T 01905 610600 (ext 126) or Option 3 [email protected]

Kelly enjoys building relationships with customers and ensuring that they attend a course

programme that best suits their specific training needs. Andrea has been working for Quanta for

many years, in a range of different roles. Her experience of dealing with both ELCAS’ and Quanta’s

systems are second to none and will ensure that your booking process runs like clockwork.

Accounts

Hannah Selvester ELC Accounts Administrator T 01905 610600 (ext 102) or Option 2 [email protected]

Hannah is another name you might come across at Quanta, she is responsible for anything ELC

accounts orientated, including ELCAS funding administration.


mailto:[email protected]







Why choose Quanta?

Coverage throughout the UK

ELC Course Venues

We run courses at a variety of locations throughout the UK. This allows you to save time and money

by limiting your travel and subsistence costs.

Worcester Training Centre

We also offer our full range of courses from our specialist training centre in Worcester, where you can

enjoy our free bistro lunches and network with professionals from your future industry.

Focused towards your needs

Course Bundling

We are one of the few companies who can offer you approved ELC bundles. This means we can offer

you more than one course for your current allocation of Enhanced Learning Credits, allowing you to

take full advantage of your allowance (see page 10).

Dedicated ELC Training Advisors

Our team of advisors specialise in working with ELC candidates and, as such, you can rely on us to

answer any queries that you may have - with the experience and knowledge to ensure you get the

most out of your ELC entitlement.

Strong Resettlement Advisor Relationships

Our ELC advisors are in constant dialogue with PLAs, IEROs and NEROs nationwide. Our great working

relationship is inspired by our shared goal - to make your lives easier!




You will not find better

UK’s Best Trainers

Who are not only experts in their respective fields but have extensive industry experience, making

your learning more akin to “real-life”.

Experience and Industry Knowledge

We have been supplying bases throughout the UK for a number of years. During this period we have

played a crucial role for people using ELCs and in the resettlement process for hundreds of service

leavers.

Money Back Guarantee

Can you think of a better way to show how confident we are in our training? If you are not satisfied

with any course you attend we will refund your course fee.

Outstanding Pass Rates

Our pass rates are always higher than the UK industry average, so you are not gambling with your

training provider.

PRINCE2 Overall 93% Foundation - 100% Practitioner - 80% Re-Registration - 100%

ITIL Overall 83% Foundation - 89% Capability Modules - 82%

MSP Overall 94% Foundation – 100% Practitioner – 88%

APM Overall 93% APM Introduction - 100% APMP - 78% APMP for PRINCE2 – 100%

Nationwide Resettlement Award Winners

Quanta Training are extremely proud to have won this prestigious award which recognises the high

quality training and services we provide to Service Leavers.


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Testimonials We pride ourselves in the quality of the service we offer both before, after and during the course,

but please don’t just take our word for it:

”

“ "I chose Quanta as a resettlement training provider because of their very competitive pricing and the ability to

bundle related courses together. When I arrived at the Quanta college to undertake the first course of the bundle, I

quickly realised that I had made the right choice. The welcome was warm and genuine, the administrative aspects

were quick and simple to complete, and the teaching was well focussed and professionally delivered. The broad mix

of students, civilian and Service, with varying experience levels, made for a relaxed and pleasant interactive

learning experience. Having personally managed projects and programmes for some years, it was extremely helpful

to me to hear of the challenges faced by project team members from other backgrounds. Hopefully, the same was

true in reverse! I can see that student weight gain could be an issue with tea, coffee, bottled water, toast, fresh

fruit, biscuits and sweets on-tap throughout the working day. Lunch is taken with course mates in an excellent

bistro around the corner from Quanta, giving the opportunity to discuss the morning’s teaching away from the

college. In my opinion, Quanta is truly the gold-standard of training providers and I certainly plan to use them

again in the future."

Wg Cdr S A Hatzel MA FCMI MIoD – RAF

Project Management Bundle 1

” “

"An outstanding course and instructor all conducted

within the comfort that Quanta provides. Apart from the

course - everything provided for, food drink provisions

and a warm welcome every morning. Thoroughly enjoyed

my PRINCE2 course and looking forward to coming back."

Martin Zwart – Army


” “

"I would like to express my thanks for all concerned at Quanta

for the recent training provided. The expertise &

professionalism of the trainers certainly helped me achieve

passes in PRINCE2, ITIL & Change Management, subjects

which were completely new to me placed me outside my

'comfort zone'. The Quanta environment was superb & staff

were all very friendly."

Steve Gough – Army

Custom Bundle

” “

"To all at Quanta. Thanks for your help which enabled me

to become PRINCE2 Practitioner qualified and pass

APMP. The courses I did at Cranwell in Nov and Cosford

in January were great and the Instructors were brilliant

as I was a PM novice. Thanks also to the back office for

your Admin support. Wishing you future success."

Keith Evans – RAF

Custom Bundle

” “

"I have just completed my first part of the Quanta

Training Bundle, the MS Project course; which was very

good and extremely informative to start off my set of 3

courses. The instructor; Dave Smith, was very good and

deserves special mention after his plans were messed up

by someone deleting the software but he still managed to

produce the goods!"

Flt Lt Dan Smith – RAF





”

“ "I have just completed the PRINCE2 Foundation & Practitioner course where I had the good fortune to be taught by

Tim Finch. I have been an instructor for over 20 years and I am currently OC Training for the Special Forces Chinook

Sqn where I am responsible for all training conducted on the Wing. Consequently, I have a great deal of instructor

experience and, more importantly, I monitor my instructors very carefully to ensure they provide a consistent and

high quality performance so I know a good instructor when I see one and my standards are incredibly high.

This last week has been exceptionally demanding due mainly the amount of work required to achieve the end of

course standard; I'm knackered! But it would have been considerably more demanding where it not for the efforts

of Tim. He taught with an enthusiasm that was infectious and managed to make a particularly dry subject so

enjoyable. His subject knowledge bordered on encyclopaedic yet he had a level of empathy that enabled him to

deliver his point in an articulate and concise manner. He made time for every single course member and delivered

the subject in the most professional of standards. He's also a great guy and the only shame is that the workload

was such that we didn't get the chance to take him for a beer or 2 one evening.

I hope you don't mind me leaving this informal feedback. I know how important feedback is to your company and I

have to say that I have been utterly impressed with everything your company has done. But I feel that Tim needs a

special mention as I believe that he is a quality individual and an exceptional instructor and I just wanted you to be

aware of the views of a very happy customer."

Dave Finnigan – RAF


” “

One of, if not, the best course I have attended during my

23 years’ service in the Royal Air Force. I'm sure it will

stand me in good stead for my return to civilian life very

shortly

Jill Evans

PRINCE2 Foundation & Practitioner (combined)

” “

"The friendliness of the staff, the quality and location of

the lunches and the little extras like toast, sweets, fruit

etc. make a significant difference to the experience

offered by Quanta in comparison to other training

organisations."

Capt Reg White – Army


” “

"The level of instruction was nothing short of outstanding.

Having had Andy instruct on my PRINCE2 course it put my

mind at rest knowing that Andy has imported all relevant

knowledge for the exam - thanks!"

Mark Ellis – RAF


” “

"The method of training was superb! Learning is made that

much easier when the trainer is knowledgeable and

enthusiastic!”

Garry McCormack – RAF

Custom Bundle




Regional vs. Worcester Unsure of where you should take your course? Quanta offer a number of options to ensure that you

get the most out of your training experience with us.

Regional

Quanta hold courses throughout the UK, meaning that you do not have to travel too far in order to

experience the benefits that our courses offer. Reasons why you should consider Regional training

include:

Huge Cost Savings - you will not only enjoy cost savings on the course (potentially up to 60%)

but also save costs associated with travel and subsistence. Most locations have plenty of local

mess accommodation to help you keep your costs down

Hotel Environment – You will be able to learn and feel comfortable in the surroundings that

are sympathetic to the learning experience.

Open Discussions - Delegates will be free to discuss specific issues or problems they may be

facing, which they might normally be reluctant to in an open arena.

Worcester Training Centre

One of the reasons why service leavers keep coming back to Quanta is due to the overall Delegate

Experience that we offer at Worcester. You also get to benefit from the following:

Fantastic training facilities synonymous with learning - To get the most out of your training,

you need to be in a comfortable, relaxed environment. This is what we have provided for you

in the shape of our grade 2 listed facilities in the heart of Worcester.

Engage with civilians all over the UK – By coming to Worcester you will be given the

opportunity to liaise with civilian professionals from all sectors of industry. This is your chance

to begin networking and make the contacts that might land you your first job outside of the

service.

Small class sizes and own PC - You are an individual and should be treated as such. Training

in small numbers means that you get the individual attention you deserve. Where appropriate

you will have access to your own PC to ensure a hands-on learning experience.




How the ELC scheme works

Before you book onto a course, you will need to get in touch with ELCAS to claim the funding that

you are entitled to. The flowchart below outlines all of the stages necessary to book a course and

claim ELC funding:

Please note…

All boxes in blue indicate

steps in the ELC claim

process that involve Quanta

Go to www.quanta.co.uk/mod or

call one of our Resettlement

Advisors on 0800 018 00760 and

decide upon which Quanta ELC

course or course bundle you wish

to study

Complete your ELC Claim Form

(form ELC 005.01)

Submit your Claim Form (ELC

005.01) to your Commanding

Officer and Educational Staff for

approval.

Claim form sent to ELCAS for

processing

ELCAS checks your eligibility to

claim an ELC grant

ELCAS approves your claim and

send you a Claim Authorisation

Note (CAN form ELC 005.02)

Claim

Rejected

After your course starts Quanta

sends your invoice addressed to

the Director General Financial

Management Shared Services

Centre to ELCAS.

Within 15 days of receiving your

invoice ELCAS checks the invoice

against your approved claim and

passes to relevant MoD Budget

Manager. The Budget Manager

authorises the data and then

passes it onto the Director

General Financial Management

Shared Services Centre for

payment

MOD Director General Financial

Management Shared Services

Centre makes payment to Quanta

and issues remittance. Please

note that once DGFM SSC

receives payment instructions it

may make 30 days for payment to

be made

New financial

year, potential

new ELC

allocation of

credits.

Invoices for

unauthorised claims

and/or missing the

required information

are returned to

Quanta

Contact Quanta to book your

course or course bundle.

Pay your 20% contribution to

Quanta via Cheque or Credit Card

and send us your CAN form (ELC

005.02) as authority to proceed

with your booking.




ELC Frequently Asked Questions (FAQ)

Q – I want to bundle courses together but I can’t see the courses I want in the ELC bundles below, what can I do?

A – Simply give one of our ELC advisors a call on 0800 018 0076 and we will be able to tailor a training package to suit your requirements.

Q – Why should I pick Quanta as my ELC provider?

A – We prefer to see ourselves as your ELC training partner giving you the best possible start and a successful future, you can see what others think of us on page 3 and on page 4 see a list of reasons why you’d be foolish not to pick us!

Q - What happens if I need to cancel or change the date of my course?

A - Please contact your PLA/IERO or ELC advisor as soon as possible. Please note if you cancel within 10 working days of the course start date you will still be charged for the course in full.

Q - How do I apply for my Enhanced Learning Credits (ELC)?

A - Contact your PLA/IERO or learning centre staff & they will explain the procedure.

Q - Who do I give my application to once completed? A - Each circumstance is different so please contact your PLA/IERO or learning centre and they will be able to advise you.

Q - When will I receive any Pre-Course Reading?

A - You will receive Pre-Course Reading for PRINCE2, The BCS Foundation Certificate in IT Project Management, APMP and MSP. This will be sent to you 3 to 4 weeks prior to the start of the course, if you require it any sooner please let us know and we will try and accommodate your needs.

Q - When will I receive my exam results?

A- Result time scales can change for the most up to date information please check our website: http://www.quanta.co.uk/timescales-exam-results

APM Intro APMP Change Mgt. MSP PRINCE2

Practitioner ITIL Foundation

6-8 weeks 10-12 weeks 2-4 weeks 4 working days 4 working days 4 working days

*Please note that exam results and E-Certificates are sent to delegates directly from the exam board

Q - When does Quanta need the delegate contribution and the Claim Authorisation Notes form (CAN)?

A - Quanta must receive these 4 weeks before the start of the course; this should be sent to our usual address.

Q - How do I pay my delegate contribution?

A - Payments can be made by debit/credit card (we do not accept Amex) by contacting our accounts department on 01905 734180 with your details. Alternatively you can pay by cheque made payable to Quanta Training Ltd & send to our usual address (see back cover).


http://www.quanta.co.uk/timescales-exam-results



ELC Course Bundling Our ELC bundles are designed to maximise the use of your credits!

We are one of a few companies who can offer you approved ELC bundles. This means we can offer you more than one course for your current allocation of Enhanced Learning Credits, allowing you to take full advantage of your allowance.

How Does It Work?

The ELC scheme entitles you to have 80% of your course paid for (up to a maximum of £1,000 or

£2,000 depending on length of service), which can be put towards a qualification of NQF Level 3 or

above. We focus our bundles specifically around the ELC entitlement, with the primary aim of reducing

cost and increasing knowledge for resettlers.

When using other providers people leaving the services are forced to use up their allocation on one

course alone, limiting the skill set of the individual whilst also resulting in a lot of wasted time

(resettlers are only able to make one claim per financial year).

Quanta bundles will allow you to:

Become qualified in at least one NQF level 3 or above qualification.

Increase your understanding of the subject area – some of our bundles offer as many as 5

courses within one financial year!

Save a significant sum of money – the individual contribution of our bundles averages around

£500. This represents huge cost efficiency, considering the sheer scale of tutor-led content

available.

Plan your qualifications in an order that aids the learning process, whilst also fitting in with

your requirements.

Make best use of all 3 claim entitlements, as we have a number of bundles in place which

follow on from previous years.

Benefit from an ELC team who are always at hand should any problems arise.

Make the best use of your ELC funding…

Can I make my own bundles?

Quite simply, yes you can! The bundles shown over the next few pages are split into 3 sections, and

are only an EXAMPLE of the bundles that we provide – we know that each person leaving the services

has their own individual needs, ambitions and wants.

You will still need to ensure there is an NQF level 3 or above qualification in your custom bundle but

that is where we can help you. So get in touch with our dedicated ELC team who will be more than

willing to discuss the different bundle options available – our range of over 100 courses gives you

plenty to choose from!




Project & Programme Management

You've worked in a team, but now you want to build on that experience and lead the way. Our Project

and Programme Management (PPM) courses allow resettlers to gain a unique and in-depth knowledge

base in how to keep control from day one, ensuring ultimate success for both individual and

company.

Here at Quanta we are able to offer a number of different PPM qualifications. All of these courses

cover different aspects of PPM, providing resettlers with the perfect opportunity to bundle up in order

to gain a significant understanding of the subject. The PPM courses that we offer are as follows:

PRINCE2 is an internationally recognised methodology, offering a recommended set of activities and templates to be used during a project. This can be from the early days of when an idea is established as something worth pursuing, right up until the final days of a project.

Managing Successful Programmes (MSP) is the de facto standard developed by the UK government for delivering change programmes in the UK. It allows delegates to understand the act of creating and managing multiple projects, enabling candidates to touch on the skills already developed in PRINCE2 and APMP.

APMP complements PRINCE2 well: it offers a set of techniques that describe how the work in a project is done (providing the detail for generic project management techniques that PRINCE2 mentions, but does not explicitly explain). APMP also covers what are regarded as the ‘softer’ elements of project management, such as communication, negotiation, conflict management and motivation.

Agile management or Agile project management is an iterative and incremental method of managing the design and build activities for engineering, information technology, and new product or service development projects in a highly flexible and interactive manner.

ITIL is the world’s most widely accepted approach to the management and delivery of IT Services. It has been developed in recognition of organisations' growing dependency on IT in order to satisfy their corporate aims and meet their business needs, and will allow service leavers to apply what they have learnt already to an IT environment.

Informed risk-taking helps to improve performance through innovative approaches for managing the business, service delivery and value for money. Our Management Of Risk course covers all of these areas, allowing delegates already skilled in PPM Management to gain a unique insight into improving project performance.

Our Principles of Change Management course builds on change management experience and focuses on the effects of change in four key areas, individual, team, organisation and change leaders. These are all undoubtedly areas liable to change during a Project, linking in with all of the above courses and providing a solid platform for clear best practice thinking.

Lean Six Sigma is a management approach to business performance improvement. Combines two proven philosophies: Lean (which focuses on speed, efficiency and removing waste from processes) and Six Sigma (which focuses on effectiveness and reducing variation). The Yellow Belt certification provides an ideal introduction into both of these approaches and how they complement and supplement one another.


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Agile Combined (Foundation & Practitioner) Based on the proven fundamentals within DSDM Atern, the certification provides the ability to deliver Agile Projects.

Overview Agile techniques such Scrum, DSDM, Lean, Six Sigma, Kanban and eXtreme Programming have been gaining traction in recent years, helping companies to work more efficiently and effectively when delivering projects.

Course code AGI4PRC

Duration 4 days

Delivery style Classroom

The Purpose of this course The course will take delegates through the basic principles of DSDM Atern. DSDM Atern encompasses the full project management lifecycle. DSDM Atern is also designed to work in conjunction with other methodologies such as PRINCE2® and PMI®. You will sit both the Foundation and Practitioner DSDM examinations.

You will learn how to

Use Agile techniques to help deliver successful projects consistently on time and within budget constraints.

Compare and contrast Agile approaches with more traditional Project Management techniques, such as PRINCE2®.

Course content Agile Project Management Fundamentals Agile Project Management Process Work Products and Deliverables Agile Project Teams Agile Project Management Practises Project Management and Control Other Agile Project Management Concerns

Who is this course for This course is aimed at both Project Managers and all others involved in Project Management. The course is especially useful for anyone in engineering and information technology development for software projects and product or application development.

Benefits for your organisation Traditional Project Management is based on the idea that companies have a long time before bringing out new products, and any product will generate revenue for many years. That model no longer applies to many industries, where companies now have to bring new products to market quickly, and expect to constantly refine the product or innovate in order to retain market share. Companies use Agile techniques to help meet this challenge successfully.

Benefits for you as an individual Understanding the different management style needed for successful agile projects compared to traditional projects will mean you can tailor your approach to different situations. Knowing how you can combine this knowledge with the more traditional management methodologies will allow you to adapt to a changing business environment.

Bundle this course with PRINCE2 combined (Foundation & Practitioner) APMP MSP combined (Foundation & Practitioner)

For dates please see our latest ELC Training Schedule “Trainer was very enthusiastic

throughout the course; the exercises set were very practical/interesting.”

Manish Chopra

If you have any questions or want to include this course in a custom bundle please contact our ELC team on 0800 018 0076




PRINCE2 Combined (Foundation & Practitioner) Everything you need to know about the OGC’s process-driven project management methodology

Overview PRINCE2® is the best practice framework for Project Management from the Axelos. This intensive 5 day course will take you through the entire methodology including both the foundation & practitioner examinations, giving you the chance to gain an internationally recognised qualification.

Course code PRI95PRA

Duration 5 days


The Purpose of this course The course thoroughly explains the PRINCE2 project management method and language. It will teach you how to use this methodology to control your projects, regardless of size as PRINCE2 is fully scalable, bringing them in on-time, within budget and quality requirements.

You will learn how to Apply the Axelos project management

method Understand the language of PRINCE2 and

how the method should be suitably applied to differently-sized projects

Appreciate the roles involved in making project management a collaborative effort

Course content Introducing PRINCE2 Key concepts Organisation Starting up and initiating a project Quality Controlled progress Product description planning Change control Risk Product delivery Closing a project Configuration management Management processes and sub-process Examination process explained

Who is this course for The course will benefit Project Managers, Team Managers/Leaders, Project and Quality Assurance or Project Support staff who wish to gain the Practitioner qualification in PRINCE2. It is also suitable for those wishing to gain a formal qualification after a couple of years of project management experience.

Benefits for your organisation Attendees should gain a good appreciation of the advantages to using a structured method such as PRINCE2. They will learn the distinct roles involved in a project management team and the reporting requirements for all of them. They will appreciate how a Business Case underpins a project and how it should be regularly updated and assessed to gauge the continuing viability of the project.

Benefits for you as an individual The course prepares you for the PRINCE2 Foundation & Practitioner exams; these qualifications are widely recognised in all industry sectors. Attendees should feel as if they understand the process advocated by the PRINCE2 method and the use of the included document templates.

Bundle this course with Microsoft Project APMP MSP combined (Foundation & Practitioner) M_o_R combined (Foundation & Practitioner) Principles of Change Management ITIL Foundation certificate

For dates please see our latest ELC Training Schedule “Tim made a very difficult & intensive course accessible and

even managed to inject an element of fun into it, for this

alone he is a star.” Mike Brooke

Worcester Council





APMP APMP recognises both your technical project management and leadership skills

Overview APMP is the qualification for anyone who has worked within project management for up to two years, such as project office personnel, team members, recently appointed project officers, or for anyone who has recently taken on project management responsibilities as part of their job.

Course code APMP5PRO

Duration 5 days + Exam


The Purpose of this course The course provides a wide breadth of knowledge in all areas of Project Management, from strategic and commercial implications, to the technical, organisational, and people management skills required to participate effectively within a project team. The APMP qualification provides evidence of a thorough understanding of project management. Based upon the APM’s Body of Knowledge, the course covers all the techniques required to plan, control and implement successful projects.

You will learn how to Apply the tools and techniques suggested by

the Association of Project Managers Contextualise a project in different

environments, such as business as usual, programme and portfolio

Use and apply a social roles model Use and apply a situational leadership

model Approach conflict in project management in

different ways, each suited to a given circumstance

Course content General Strategic Control Technical Commercial Organisation and Governance Organisational People

Who is this course for APMP is the benchmark qualification for anyone embarking on a project management career, or looking to add project management to their portfolio of skills.

Benefits for your organisation Attendees should gain a fully rounded appreciation of what is involved in managing a project: topics are explored in detail, with the emphasis on what needs to be done in running a project, such as the use of milestone charts and earned value analysis in reporting.

Benefits for you as an individual You will, by learning 37 syllabus areas, gain a good understanding of what a project is and what a project manager’s job involves. This includes techniques such as risk assessment, planning and reporting and ‘softer’ elements of project management such as communication, motivation and teamwork.

Bundle this course with Microsoft Project PRINCE2 combined (Foundation & Practitioner) MSP combined (Foundation & Practitioner) M_o_R combined (Foundation & Practitioner) Principles of Change Management

For dates please see our latest ELC Training Schedule “Excellent instructor who empathised well with his

audience and provided relevant and interesting case studies/examples.”

Nigel Rich Blandford Camp





Lean Six Sigma – Yellow Belt Improve business performance through applying the proven techniques of Lean & Six

Overview Lean Six Sigma is a management approach to business performance improvement that combines the two proven philosophies of Lean (which focuses on speed, efficiency and removing waste from processes) and Six Sigma (which focuses on effectiveness and reducing variation). The Yellow Belt certification provides an ideal introduction into both of these approaches and how they complement and supplement one another

Course code LSS2YB

Duration 2 days


The Purpose of this course This 2-day Instructor led, Yellow Belt Foundation Course aims to develop understanding and awareness of the Lean and Six Sigma philosophies and introduces delegates to the core principles, tools, techniques and practices of both approaches.

You will learn how to Understand the basic principles and

concepts of Lean Six Sigma Understand the fundamentals of and be

able to apply the DMAIC process and methodologies

Understand and be able to use some of the basic Lean and Six Sigma tools and techniques

Be able to actively participate and contribute to Lean Six Sigma projects and/or teams

Course content Enterprise Overview Define Phase Measure Phase Analyse Phase Improve Phase Control Phase

Who is this course for This course is suitable for anyone who is interested in Business/Process improvement and is seeking to understand and develop the skills and knowledge necessary to contribute to a Lean Six Sigma Project or team.

Benefits for your organisation This course will help provide your business with the skills and knowledge necessary to bring about significant performance improvements in a structured and controlled manner. Train staff in a proven business improvement approach, equipping them with the tools to improve existing processes and develop effective new processes. Add value for customers, employees and shareholders by minimising process variation and waste.

Benefits for you as an individual You will gain or increase your awareness of Lean Six Sigma principles, tools and techniques. You will become able to contribute to and work effectively within improvement projects and teams. You will learn to analyse and refine processes in order to improve performance, reduce waste and variation, and improve quality and consistency.

For dates please see our latest ELC Training Schedule “The tutor made a dull topic interesting and often

entertaining. He is very knowledgeable and has a

refreshing approach.” John Dunn

RAF Brampton





APM Introductory Certificate Entry level qualification suitable for new people in the field of project management

Overview The APM Introductory Certificate in Project Management is an entry level qualification and is particularly suitable for those who are new to the project management discipline. The course covers the end-to-end life cycle of a project, so that you become familiar with the processes, techniques, roles and terminology involved in Project Management.

Course code APM2CERT

Duration 2 days


The Purpose of this course The course is designed to give you a complete and practical introduction to project management. The course addresses the techniques and soft skills necessary to be involved in the delivery of projects. Allowing you to take a more proactive role and make a positive contribution within any project environment, through an improved overall understanding.

You will learn how to Learn the ‘language’ of a project

environment Appreciate the roles involved in project

management Understand a project’s context Identify and assess risks Identify and assess stakeholders

Course content Project Management in Context Planning and Project Strategy Executing the Strategy Techniques Business and Commercial Organisation and Governance People and Profession Examination Guidelines

Who is this course for This course is suitable for all levels of staff who are relatively new to project management or others who require an insight into project management and how it fits within the business context.

Benefits for your organisation Attendees will be aware of how a project differs to business as usual and the effect that constraints such as time, cost and quality have upon a project. They will also learn techniques such as risk assessment and stakeholder engagement.

Benefits for you as an individual Will gain an appreciation of what is involved in running a project, ranging from the constraints to which a project team must be aware of two elements such as good communication and teamwork help contribute to a successful project.

Bundle this course with Microsoft Project MSP combined (Foundation & Practitioner) M_o_R combined (Foundation & Practitioner) Principles of Change Management

For dates please see our latest ELC Training Schedule “The tutor made a dull topic interesting and often

entertaining. He is very knowledgeable and has a

refreshing approach.” John Dunn

RAF Brampton





MSP combined (Foundation & Practitioner) A structured framework for defining and managing complex programmes leading to change

Overview Managing Successful Programmes (MSP) is an internationally recognised best practice programme management method, which can be tailored to suit any type of working culture and any size or type of programme. MSP is also the de facto standard developed by the UK government for delivering change programmes in the UK.

Course code MSP5PRAC

Duration 5 days


The Purpose of this course This intensive course is an in-depth study of the MSP method and includes the highly valued Foundation and Practitioner exams.

You will learn how to Apply the MSP framework in a programme

environment Identify and track benefits Appreciate the importance of an orderly

transition in a programme environment Understand the recommended roles and

responsibilities advocated by MSP, such as the Senior Responsible Owner and Business Change Manager

Course content Identification programme Definition programme Managing the tranche Realising benefits Delivering capability Closing a programme Benefits management Organisation and governance Vision and blueprint Risk and issue management Planning and control Stakeholder engagement & leadership Quality management

Who is this course for This course is ideal for any staff involved in programme management roles and wish to gain a qualification, for example; Programme leader; Programme office staff; Business Change Managers; Business Consultants; Operations staff involved in change programmes.

Benefits for your organisation The course relays the importance of an orderly management of change which, in a programme environment, is especially difficult to achieve. In particular, the course will focus on transition (preparing for it, enacting it and then, once it has occurred, realising benefits). A significant focus of the course is on benefits realisation: how claimed benefits must be properly tested for their validity and, if they are valid, how to make more likely the chance of them being realised.

Benefits for you as an individual The course will help you manage a complex change environment. You will appreciate the different perspectives that are germane to risk management, how stakeholders can be identified and engaged, how to prepare for transition and how benefits should be identified and evaluated.

Bundle this course with APMP PRINCE2 combined (Foundation & Practitioner) M_o_R combined (Foundation & Practitioner) Principles of Change Management

For dates please see our latest ELC Training Schedule “As always an ideal centre for training, comfortable,

convenient and friendly. Lunch is an excellent addition!”

Stuart Mccallion RAF Benson





M_o_R combined (Foundation & Practitioner)

Learn how to implement an effective framework to make cost effective use of risk

Overview Management of Risk (M_o_R®) is the best practise developed by the UK Government. In today’s business environment risk is being put under the spotlight more and more and this intensive course will introduce you to risk at project, programme, business and strategic levels. Ultimately aiming towards the M_o_R Practitioner qualification.

Course code MoR5PRC

Duration 5 days


The Purpose of this course Effective management of risk and informed risk-taking helps to improve performance through innovative approaches for managing the business, service delivery and value for money. Risk is often perceived as a negative but this course will show you it can equally be a positive force.

You will learn how to Identify, assess and report on risks Use techniques to achieve the above Understand the differences between risk

tolerance, risk appetite and risk exposure Understand different risk perspectives

Course content Introduction to Risk M_o_R principles The M_o_R approach M_o_R across the perspectives M_o_R guidance Foundation & Practitioner exam preparation

Who is this course for This course is ideal for any staff with risk management responsibilities, in project, programme or operational activities, or who are involved in improving risk management practice in their organisation. Including; Operational; Risk; Business Change Managers and Directors.

Benefits for your organisation As risk is a factor in all organisations, particularly when changes are being introduced, it can be of great benefit if individuals have been exposed to risk management in depth, expanding their awareness of how to identify and deal with risks (both threats and opportunities). This can seep into the culture of the organisation, heightening risk awareness.

Benefits for you as an individual M_o_R offers a wide-ranging set of guidelines that will help you in the management of risk in a project or programme environment. The course helps you prepare for the Foundation and Practitioner exams and after attending the course, you will feel confident in approaching risk management and aware of the use of different techniques that can assist in this task.

Bundle this course with APMP PRINCE2 combined (Foundation & Practitioner) MSP combined (Foundation & Practitioner) Principles of Change Management

For dates please see our latest ELC Training Schedule “The course was very well

presented with a subject matter expert.”

Mark McIntosh Blandford Camp





Change Management (Foundation & Practitioner) The complete APMG Change Management qualification in a week

Overview This Axelos accredited course is based upon the theories expounded in Cameron & Green’s Making Sense of Change Management 3rd edition. Delegates will practice theories regarding individual, team and organizational change in addition to qualities that should be shown when leading change. There is also a focus on stakeholder engagement.

Course code CHAN5PRC

Duration 5 days


The Purpose of this course This course is designed to not only give delegates the tools and skills they need to manage Change but also allow them to leave with a recognised specialist Change Management qualification.

You will learn how to Define what change means in a work

environment, examining its impact on individuals, teams, as well as the organisation as a whole

Understand the impact of change on individual and team productivity

Appreciate the learning cycle, learning styles and personality types

Explore team dynamics Analyse how different organisation types

are affected by change Consider various models of organisational

change Investigate the role of the leader, how to

manage resistance to change

Course content What is change? Individual change Team change Organisational change The leadership of change

Who is this course for The course will be of use for those that are responsible for introducing a change or for those affected by it. Those involved in project, programme and portfolio management will benefit from attending as the course as the course offers approaches that complement, and would make more likely the success of, project, programme and portfolio management approaches.

Benefits for your organisation In today’s climate change is essential to business success. Having people who can reduce the risk of failure or delay during periods of organisational transformation are a valuable asset. Having qualified people who can gain support from staff and instill confidence in the change management programme is essential to the success of any change programme and thus business.

Benefits for you as an individual Your will have an improved ability to manage the reactions of change, learning how people react to change and ultimately being able to see change through to successful business transformation. You will also know how to take people through the various phases of transition and lead change more effectively with less resistance and more support.

Bundle this course with PRINCE2 combined (Foundation & Practitioner) MSP combined (Foundation & Practitioner) M_o_R combined (Foundation & Practitioner)

For dates please see our latest ELC Training Schedule “A very relaxed and professional environment that helps to

encourage learning” Rob Weaving RAF Halton





IT Service Management Frightened by the thought of managing IT? Don’t worry. We now have significant experience in

offering ITIL courses to resettlers, focusing on your own specific needs by delivering courses from

'Foundation' right through to 'Master' level. Our Foundation course is now becoming extremely

popular with people using their ELCs, and is a great place to start understanding the key elements of

IT service management within the workplace.

The ITIL Qualification Scheme

There are 4 levels within the ITIL qualification scheme:

Foundation Level – This level focuses on knowledge and comprehension to provide a good

grounding in the key concept, terminology and processes of ITIL.

Intermediate Level – There are two streams in the Intermediate level; Lifecycle and Capability.

They assess an individual's ability to analyse and apply the concepts of ITIL and candidates are

able to take units from either of the Intermediate streams, to gain credits towards the Expert

Level.

ITIL Expert – To achieve the ITIL Expert in IT Service Management, you must successfully

complete a number of Intermediate units in addition to the mandatory Foundation Level and

the Managing Across the Lifecycle course.

ITIL Master – This higher level qualification is under development but will assess an

individual’s ability to apply in practice and analyse the ITIL concepts in new areas.

The diagram to the left illustrates how

the different courses and examination

fit together in order to achieve the

higher qualifications




ITIL Foundation certificate for Service Management ITIL is the most widely accepted approach to IT service management & this the starting point

Overview This is the ideal starting point for anybody wishing to demonstrate a core understanding of what Service Management and ITIL can bring to an organisation. The ITIL foundation certificate is a pre-requisite to any further ITIL studies and will earn successful candidates 2 credits towards the ITIL Expert qualification.

Course code ITL33FND

Duration 3 days


The Purpose of this course This course provides a general awareness of everything ITIL. The different Service Lifecycle phases and how they interrelate. ITIL language, key elements, concepts and terminology. Guidance on the majority of processes, functions and activities contained within the ITIL Framework.

You will learn how to Deliver the ITIL framework Recognise the common language and ideas

that are embedded throughout ITIL Make sense of the lifecycle approach to

delivering services in line with best practices

Identify the processes used throughout the ITIL lifecycle model

Understand the core tools that are discussed throughout the framework

Prepare for the ‘The BCS Foundation Certificate in IT Service Management’ exam.

Course content Introduction to ITIL The Service Lifecycle Key Concepts Service Strategy Service Design Service Transition Services Operation Continual Service Improvement The exam process explained

Who is this course for The course is for all IT professionals involved in the delivery of business-focused IT services and anyone wishing to gain a formal ITIL qualification.

Benefits for your organisation The organisation will have an individual with an understanding of what the ITIL service management framework can offer and allow them to more fully understand and participate in service delivery programmes within the organisation. They will be able to demonstrate a level of understanding that can show competency in any situation that may require it.

Benefits for you as an individual You will learn an extremely well recognised and used framework for delivering services in both the IT and non-IT areas. You will be presented with the opportunity to take a recognised and sought after qualification which allows you to demonstrate your value in any service delivery initiative. You will be able to participate more fully in organisations that are using or planning to use the ITIL framework to support service delivery for their customers.

Bundle this course with ITIL : Service Offerings & Agreements (SOA) ITIL : Release, Control & Validation (RCV) ITIL : Operational Support & Analysis (OSA) ITIL : Planning, Performance & Optimisation

(PPO) PRINCE2 combined (Foundation & Practitioner)

For dates please see our latest ELC Training Schedule “The trainer was by far the best trainer I have ever had in my 17

professional years! Highly personable, clear, engaging, articulate and interesting &

knowledgeable - Thank you!” Sophie Lall

Oxford University Press





ITIL: Service Offerings & Agreements (SOA) Enhance the quality of IT provision and meet your organisations requests with ease

Overview This capability module focuses on the areas dealing with which services to offer, by understanding the organisation as a customer. Ensuring that the Service Level and Supplier Management is in place to make sure customers, suppliers and third parties all have agreed targets and provide the required functionality to the business. This course gives you 4 credits towards the ITIL expert qualification.

Course code ITL35SOA

Duration 5 days


The Purpose of this course This course blends Service Strategy, Service Design and Continual Service Improvement into a job focused package. Covering all the aspects of these lifecycle phases and how they can be used to enhance the quality of IT service provision.

You will learn how to Plan and generate a Service Strategy Design, operate, measure SOA processes Demonstrate the value of implementing the

management processes in SOA Organise the transition of services

Carry out toolset selection

Course content Introduction Service portfolio management Service catalogue management Service level management Demand management Supplier management Financial management Business relationship manager Roles and responsibilities Technology implementation considerations The examination process explained

Who is this course for Anyone in the following IT professions and areas; IT Management; IT Finance Manager; Capacity Manager; Availability Manager; Service Level Manager; Business Continuity Manager Service Portfolio Manager; or Supplier Relationship Manager. The list is for guidance only, and choices will depend on your career goals and objectives.

Benefits for your organisation The organisation will have an individual with a greater understanding of the activities involved in producing strategy for services and maximising the benefits of those services. By using the processes and tools they will be able to make quality decisions regarding the direction & provision of services to the organisation.

Benefits for you as an individual You will learn about the Service Strategy aspect of the extremely well recognised and used framework for delivering services in both the IT and non-IT areas. You will gain a sought after qualification which will demonstrate your ability to identify service opportunities and plan to make the best use of limited resources in service delivery.

Bundle this course with ITIL : Release, Control & Validation (RCV) ITIL : Operational Support & Analysis (OSA) ITIL : Planning, Performance & Optimisation

(PPO) ITIL : Managing Across the Lifecycle (MALC)

For dates please see our latest ELC Training Schedule “Adam brings alive dry subject

matter and makes it interesting & thought provoking.”

Paul Wilcock Blandford Camp





ITIL: Release, Control & Validation (RCV) Correctly manage changes into the live working environment with a minimum of impact

Overview Managing changes into the live environment is the purview of the Transition phase of the lifecycle. This Capability module focuses on the management aspects of this phase, which involves the Change, Release, Evaluation and Testing processes within the service lifecycle. This course gives you 4 credits towards the ITIL expert qualification.

Course code ITL35RCV

Duration 5 days


The Purpose of this course The RCV course is all about gaining a deep understanding of Release, Control and Validation processes. How to design, operate, measure and demonstrate value. Ultimately showing how they may be used to enhance the quality of IT service provision within an organisation.

You will learn how to Appreciate the principles, goals and purpose

of the Service Transition phase of the ITIL service framework.

Apply the Change management process Utilise the Service Asset and Configuration

management process Use the Knowledge management process Implement the Testing, Validation and

evaluation processes Organise transition services Carry out toolset selection using best

practice techniques

Course content Importance of RCV Change Management Service asset and configuration

management Service validation and testing Release and deployment management Request fulfilment Service evaluation Knowledge management RCV roles and responsibilities Technology implementation considerations Exam practice and techniques

Who is this course for Anyone in the following IT professions and areas; Release Manager; Security Administrator; IT Operations Manager; Database Administrator; or Security Manager. The list is for guidance only, and choices will depend on your career goals and objectives.

Benefits for your organisation The organisation will have an individual with a greater understanding of transitioning services and maximising the benefits of those services by successfully delivering change with the attendant operation benefits. They will be able to demonstrate a level of understanding and competency in transitioning services in any situation.

Benefits for you as an individual You will learn about the Service Transition aspect of the extremely well recognised and used framework for delivering services in IT and non-IT areas. They will be able to demonstrate their ability to contribute to and deliver services in the operation arena.

Bundle this course with ITIL : Service Offerings & Agreements (SOA) ITIL : Operational Support & Analysis (OSA) ITIL : Planning, Performance & Optimisation


For dates please see our latest ELC Training Schedule “As always an excellent, well

run course - excellent practical & discussion sessions”

Kearse Simpson Nielson





ITIL: Operational Support & Analysis (OSA) Everything ITIL has to say about the day-to-day running of a service desk

Overview The concepts and terminology of the Service Operation and Continual Service Improvement elements of the Service Lifecycle are covered within this course. As well as the role of Operational Support & Analysis within the Lifecycle. This course gives you 4 credits towards the ITIL expert qualification.

Course code ITL35OSA

Duration 5 days


The Purpose of this course If you are looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. This is the course for you.

You will learn how to Utilise the Incident and problem

management processes Adopt an early warning system using Event

management processes Use the Request Fulfilment process Understand the Access management

process Organise the delivery of services Organise the Service Desk function Organise transition services Carry out toolset selection using best

practice techniques

Course content Introduction to OSA Event Management Incident Management Request Fulfilment Problem Management Access Management Service Desk Technology implementation considerations The examination process explained

Who is this course for Anyone in the following IT professions and areas; Configuration Manager; Availability Manager; System Software; Applications Support; IT Operations Manager; Network Control and Operation; Database Administrator; Problem Manager; or Network Support. The list is for guidance only, and choices will depend on your career goals and objectives.

Benefits for your organisation The organisation will have an individual with a greater understanding of the delivery of services in the operational phase of their life and maximise the benefits of those services by increasing the availability of the service and the productivity of their staff. They will be able to demonstrate a level of understanding and competency in operating services in any situation which may require it.

Benefits for you as an individual You will learn about the Service Operations aspect of the extremely well recognised and used framework for delivering services in both the IT and non-IT areas. Gaining the OSA qualification will demonstrate your ability to contribute to and deliver services in the operation arena.

Bundle this course with ITIL : Service Offerings & Agreements (SOA) ITIL : Release, Control & Validation (RCV) ITIL : Planning, Performance & Optimisation


For dates please see our latest ELC Training Schedule “Excellent tutor. Very knowledge, excellent

presentation & interaction with the group.”

Malcolm Ashdown Tewkesbury Borough Council





ITIL: Planning, Protection & Optimisation (PPO) Design world class services that are trusted, available and exceed customer expectations

Overview Ensuring that services are designed correctly will be there when required and can be trusted is the focus of this course. Concentrating within the Design phase of the lifecycle the course focuses on Availability, Capacity, Service Continuity, Demand and Information Security Management. This course gives you 4 credits towards the ITIL expert qualification.

Course code ITIL35PPO

Duration 5 days


The Purpose of this course Is to understand and set clear expectations for the delivery of service and then ensure those services are designed, delivered and managed to meet the utility (‘fit for use’) and warranty (‘fit for purpose’) expectations of the customer.

You will learn how to Understand Capacity management Work with Capacity management during the

Demand management process Utilise Availability management Understand the Information Security

management process Use the IT Service Continuity management

(ITSCM) process Organise for transitioning services Carry out toolset selection using best

practice techniques

Course content Introduction to PPO Service Management Processes across the service lifecycle Capacity management Availability management Information security management Common service operation Organizing for service operation roles and

responsibilities Planning, protection & optimization Technology implementation considerations The examination process explained

Who is this course for Anyone in the following IT professions and areas; Capacity Manager; Availability Manager; Change Manager; Security Administrator; Applications Support; IT Operations Manager; Network Control and Operation; Network Support; Business Continuity Manager; Security Manager; Service Portfolio Manager; or Supplier Relationship Manager. The list is for guidance only, and choices will depend on your career goals and objectives.

Benefits for your organisation The organisation will have an individual with a greater understanding of the activities around designing services. They will be able to demonstrate an ability and competency in managing the design of resilient, secure and available services in any situation. Maximising the benefits of those services by increasing the success rate for delivering change.

Benefits for you as an individual You will learn about aspects of service management related to designing; resilience; redundancy; and capacity needs for services. As well as on-going operation capability via continuity and security using an extremely well recognised and used framework.

Bundle this course with ITIL : Service Offerings & Agreements (SOA) ITIL : Release, Control & Validation (RCV) ITIL : Operational Support & Analysis (OSA) ITIL : Managing Across the Lifecycle (MALC)

For dates please see our latest ELC Training Schedule “This is the second time I have received training at Worcester,

both experiences were excellent - thanks very much!”

Donald Fletcher RAF Wyton





ITIL: Managing Across the Lifecycle (MALC) The final ITIL module and your chance to become and ITIL Expert!

Overview This is the final course and examination in order to obtain the ITIL Expert. In order to succeed in this examination you will need a broad understanding of the Service Lifecycle gained from the Intermediate modules you have studied. You need a minimum of 17 ITIL credits to be eligible to sit the MALC examination.

Course code ITL35MALC

Duration 5 days


The Purpose of this course Is to tie up the different phases of the lifecycle. To understand how they impact on each other and be able to effectively manage a service from the time when a service is required, through its design, to the point at which it goes live and has to be supported in the business environment. Before finally thinking, how to make it better.

You will learn how to Demonstrate understanding of the core

principles that underpin ITIL Manage the phases and processes as a

whole lifecycle rather than in isolation Manage, measure and demonstrate the

value of implementing the lifecycle concept Deliver services across the lifecycle Organise for transitioning services Carry out toolset selection using best

practice techniques

Course content Service Portfolio Management Service Catalogue Management Service Level Management Demand Management Supplier Management Financial Management Business Relationship Manager Service Offerings and Agreement Roles and

Responsibilities Technology implementation considerations “ITIL Expert” examination process explained

Who is this course for Anyone who have attained 17 ITIL credits and wants to complete their extensive study of the ITIL Intermediate modules. MALC focuses on the ancillary knowledge required to implement and manage the Lifecycle practices.

Benefits for your organisation The organisation will have an individual with a greater understanding of the management of services throughout the whole of their life and maximise the benefits of those services by increasing the quality and value of the service and the productivity of their staff. They will be able to demonstrate a level of understanding and competency in service delivery across the lifecycle in any situation.

Benefits for you as an individual You will learn about how the lifecycle approach can be used in order to manage services from inception to retirement and integrate processes to maximum effect. You will have the opportunity to obtain the ITIL Expert qualification with respect to the extremely well recognised and used framework for delivering services in both the IT and non-IT areas.

Bundle this course with PRINCE2 combined (Foundation & Practitioner) MSP combined (Foundation & Practitioner) M_o_R combined (Foundation & Practitioner) APMP

For dates please see our latest ELC Training Schedule “First class tuition from the instructor - it was the best

instruction I have ever received!”

Chris Young Blandford Camp





Technical IT From Microsoft to Oracle, VMware to Linux, IT is a broad area, and one which Quanta excels. With

nearly 20 years’ experience in offering a vast range of different courses, we strive to keep up-to-date

with all the latest advancements in technology.

IT Qualifications

A combination of both experience and our diverse course range allows us to provide service leavers

with a variety of IT qualifications. This links in very well with our bundling option, as we are able to

group together the required courses in order to meet the criteria of specific qualifications. Some of

the main IT qualifications are outlined below (visit quanta.co.uk for a full list of IT qualifications):

Microsoft Certified Solutions Associate (MCSA) The Microsoft Certified Solutions Associate (MCSA) certifications provide the foundation for Microsoft Certification. These certifications are designed to validate your skills on the features and functionality of key technologies (e.g. Windows Server, see IT bundle page). After becoming certified, service leavers will be capable of implementing, building, troubleshooting, and debugging the Microsoft technology chosen. We also offer MCSA qualifications in Microsoft SharePoint, Windows and SQL.

Microsoft Certified Solutions Expert (MCSE) Following on from the MCSA qualification, service leavers are able to develop this further by becoming MCSE certified. Building on the technical proficiency developed in the MCSA, the MCSE helps to provide the individual with the comprehensive set of skills necessary in order to perform a specific job role i.e. Server Administrator. Furthermore, it will allow service leavers to make the design and technology decisions necessary to ensure that technology implementation projects are successful. Taking this course along with some ITIL courses creates a stand-out list of qualifications.

CompTIA

The CompTIA qualification is now recognised worldwide as a trusted indicator of qualified and

competent IT professionals. The CompTIA qualifications we offer include:

CompTIA A+

For entry-level IT technicians, the CompTIA A+ exam covers preventative maintenance,

basic networking, installation, troubleshooting, communication and professionalism.

CompTIA Network+

For networking professionals, the CompTIA Network+ exam covers managing, maintaining,

troubleshooting, operating and configuring basic network infrastructure.

CompTIA Security+

For experienced security professionals, the CompTIA Security+ exam covers system

security, network infrastructure, cryptography, assessments and audits.

Managing Cisco Network Devices

By undertaking the MCND course here at Quanta, service leavers will have all the skills necessary to

install, configure and support Cisco products in an internet worked environment.


http://www.comptia.org/certifications/listed/a.aspx

http://www.comptia.org/certifications/listed/network.aspx

http://www.comptia.org/certifications/listed/security.aspx



Windows Server 2012 Administration All that is necessary on a day to day admin basis using Windows Server

Overview This hands-on course is aimed at understanding the Server 2012 Operating System, for systems administrators. It will give you the practical knowledge you need in easy to understand chunks, so you can go back to your working environment ready to put what you have learnt straight into practice. You have your own PC to perform different Windows Server 2012 tasks on, as well as an extensive course manual, which you can take away as your future reference guide.

Course code W124ADM

Duration 4 days


The Purpose of this course This course is the starting point for Windows Server administrators, covering the key concepts and principles upon which further learning can be based. This is a hands-on course and is packed with practical tasks, with both real and virtual machines which you can easily transfer to the workplace.

You will learn how to Install and administer Windows Server

2012 Manage users & groups Understand file storage and security Configure print resources Data backup and disaster recovery Manage Updates Manage Virtualisation Technologies

Course content Deploying and Managing Windows Server

2012 Using Command-line Tools for

Administration Overview of Virtualisation Technologies Overview of Active Directory Services Managing Storage Securing Files and Folders Overview of Group Policy Backup, Restore and Boot Options Monitoring Tools Overview of WSUS

Who is this course for This course is intended for IT Professionals with hands-on experience working in a Windows Server 2008, who want to acquire the skills and knowledge necessary to fulfil the Systems Administrator role within their organisation. The course is also suitable for anyone who is preparing for a Windows 2012 qualification.

Benefits for your organisation Windows Server 2012 is the latest in Microsoft Server systems, and offers much new functionality in server virtualisation, and great benefits for standard licenses. Having a trained administrator can ensure that you get the most out of this new functionality and reduce the downtime.

Benefits for you as an individual You gain the knowledge, practical understanding and confidence to use Windows Server 2012. You will receive hands on server administration skills and experience that employers are looking for. This course giving you the flexibility to study towards qualifications from the official Microsoft Learning exam.

Bundle this course with Windows Server 2012 Network

Infrastructure & Security Active Directory Design & Implementation Internet Information Services (IIS) 7.5

Admin Supporting Windows 7 Desktop

For dates please see our latest ELC Training Schedule “The hands on experience was invaluable rather than just

working through a manual you got a feel for how things would

actually work." Jane Wheelband

Solihull Metropolitan





Windows Server 2012 Network Infrastructure & Security Connecting and Securing Windows Server 2012

Overview This hands-on course is aimed at securely networking the Server 2012 operating system, for systems administrators. It will give you the practical knowledge you need in easy to understand chunks, so you can go back to your working environment ready to put what you have learnt straight into practice.

Course code W124NETS

Duration 4 days


The Purpose of this course The third in a series of Windows Server courses for administrators, covering the key concepts and principles of networking and network security. This is a hands-on course, with both real and virtual machines. From day 1 it builds a network scenario to build and test functionality of Windows Server 2012 in connecting to, controlling and managing networks.

You will learn how to Configure TCP IP in Windows Server 2012 Manage DHCP and DNS servers and

manage them with IPAM Set up a PKI and Certificate infrastructure Use IPSec and VPN to secure network traffic Control Network Access using Network

Policy Server and Radius Manage The Windows Firewall

Course content

TCP/IP Networking on Windows IP Addressing Routing Implementing Configuring and Trouble Shooting Domain Name Systems Implementing IP Security Windows Firewall Remote Access and the Network Policy Server Role Implementing Network Access Protection

Who is this course for This course is intended for IT Professionals with hands-on experience working with Windows Server, and who want to acquire the skills and knowledge necessary to fulfil the Systems Administrator role within their organisation.

Benefits for your organisation Windows Server 2012 is the latest in Microsoft server systems, and offers many functionalities in server networking and network security, including some benefits for standard licenses. Having a trained administrator can ensure that you get the most out of this new functionality and reduce exposure to network threats for local and remote / home workers.

Benefits for you as an individual You gain the knowledge, practical understanding and confidence to use Windows Server 2012. You will receive hands on network administration skills and experience that employers are looking for. This course giving you the flexibility to study towards qualifications from the official Microsoft Learning exam.

Bundle this course with Windows 2012 Server Administration Active Directory Design & Implementation Internet Information Services (IIS) 7.5


For dates please see our latest ELC Training Schedule “Excellent quality of training,

the trainer had very good knowledge of the subject

matter and spent valuable time explaining and white boarding

the concepts and principals with real world examples, better than death by PowerPoint!"

Ashley Smith IT Purchasing Consortium





Active Directory Design & Implementation Essential skills needed to design, implement and support an Active Directory enterprise

Overview Using Active Directory (AD) correctly can make life a lot easier and more efficient. This course covers everything which AD can do for you and your organisation for example, how to assign policies, deploy and update software. AD networks can vary from a small installation with a few computers, users and printers to tens of thousands of users, many different network domains and large server farms spanning many geographical locations.

Course code W2K84ADS

Duration 4 days


The Purpose of this course This course will allow you to plan and design an Active Directory (AD) implementation which meets the needs of your organisation, as well as how to maintain this AD on a day-to-day basis. The course also goes through other AD services within Windows 2008 such as Lightweight Directory Services and Rights Management Services.

You will learn how to Plan your Active Directory structure Migrate Active Directory to Server 2008 Implement and maintain Domain

Controllers Configure Replication Use Group Policy Manage special FISMO roles and the

Schema Take advantage of new functionality such

as Read only Domain controllers, Federated Services and Rights management Services.

Course content Introduction to Active Directory Creating domain tree and forest structures Active Directory topological design Active Directory Security Group Policy Managing Operations Maters The scheme, lasses and attributes Active Directory Maintenance Additional Services in Server 2003 R2 &

2008 Migrating or upgrading Active Directory

Who is this course for Anyone seeking a Windows Server qualification or server administrators who will be designing, implementing and managing Windows based networks with Active Directory using Windows Server 2003 or Windows Server 2008.

Benefits for your organisation Modern businesses and organisations rely on the smooth running of directory services for just about all their operations, and trained administration staff are crucial. Active Directory services are also changing, so prepare to take advantage of the new functionality of Windows Server 2008.

Benefits for you as an individual Active Directory Skills are key in just about any organisation these days. Let an expert guide you through understanding the traditional and the new concepts of Active Directory, receiving new hands on skills, which will extend and update your knowledge.

Bundle this course with Windows 2012 Server Administration Windows Server 2012 Network

Infrastructure & Security Internet Information Services (IIS) 7.5


For dates please see our latest ELC Training Schedule “Training was excellent and Martin is without a doubt one of the best course tutors I've had

and had a firm understanding of the technology that he was

presenting." Neil Mason

Dudley College of Technology





CompTIA A+ Complete The industry standard for computer support technicians

Overview The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification which proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

Course code APLS5COM

Duration 5 days


The Purpose of this course This course provides a sound basis for any individual needing support skills in an IT department. Skills including PC hardware maintenance, operating system support and networking concepts. The course includes plenty of practical hands-on exercises to re-enforce learning and covers all of the material necessary to take the CompTIA A+ certification exam.

You will learn how to Identify all the Hardware components

within a PC Build a PC Install and configure an Operating System Support and troubleshoot common PC

problems

Course content Personal computer components Operating systems fundamentals PC technician professional best practice Installing, configuring & troubleshooting

peripherals Installing, configuring & troubleshooting

system components Installing & configuring operating systems Maintaining & troubleshooting Microsoft

Windows Networking technologies Installing & managing network connections Supporting laptops & portable computing

devices Supporting printers and scanners Personal computers security concepts Supporting personal computer security

Who is this course for Those who wish to gain a fundamental knowledge of all aspects of operating systems that will allow them to carry out everyday support tasks. As well as anyone involved in supporting, configuring and maintaining PC’s and their associated peripherals. And of course anybody wishing to take the CompTIA A+ (2009) curriculum exams.

Benefits for your organisation CompTIA A+ Complete allows your staff to become more optimised, troubleshooting problems faster and more efficiently, so less time will be wasted on incorrect diagnosis. They will gain practical experience of common PC issues, whether it be software or hardware related.

Benefits for you as an individual By attending this course, you will gain confidence to fully support the PC environment. It will give you hands on experience of rebuilding PCs, installing operating systems and common software and applications. The course will also act in part preparation for the industry recognised exam.

Bundle this course with CompTIA Security+ (2008) CompTIA Network+ (2009)

For dates please see our latest ELC Training Schedule “Great course and location. Toby delivered the course

brilliantly........“ Shaun Smith

West Midlands Fire & Rescue If you have any questions or want to include this course in a custom bundle

please contact our ELC team on 0800 018 0076




CompTIA Security+ Company networks & data are of a huge importance to businesses, can you protect yours enough?

Overview Security+ is the primary course you will need to take if your job responsibilities include securing network services, network devices, and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ (2008) examination (exam number SY0-201).

Course code SECU4PLS

Duration 4 days


The Purpose of this course In this course, you'll build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network.

You will learn how to Understand the building blocks of a secure

infrastructure Harden common services, servers and

communications Install, configure and administer a Public

Key Infrastructure Monitor and troubleshoot security

enforcement

Course content Security fundamentals Security threats Hardening internal systems and services Hardening internetwork devices and

services Securing network communications Securing web applications Managing a public key infrastructure Managing certificates Enforcing organisational security policies Monitoring security incidents

Who is this course for This course is targeted toward an Information Technology (IT) professional who has networking and administrative skills in Windows-based TCP/IP networks and familiarity with other operating systems, such as NetWare, Macintosh, UNIX/Linux, and OS/2, who wants to: further a career in IT by acquiring a foundational knowledge of security topics; prepare for the CompTIA Security+ Certification examination; or use Security+ as the foundation for advanced security certifications or career roles.

Benefits for your organisation This course will allow IT individuals to become empowered to question the integrity of security within the business infrastructure. This will potentially allow a new perspective to be applied, with regard to questions being raised, to a concept which is vitally important to the business.

Benefits for you as an individual By attending this course, you will become familiar with a wide range of security concepts. It will allow practical proof of concept of testing principals in an understandable way to ensure pertinent questions are raised regarding the implementation of security.

Bundle this course with CompTIA A+ Complete CompTIA Network+ (2009)

For dates please see our latest ELC Training Schedule “Adam clearly "knows his stuff" and has a lot of "real world"

knowledge. The atmosphere at Quanta is very good. Staff are clearly happy to be here which

makes for a good environment.“ Andrew Terry

Kimal Manufacture PLC





CompTIA Network+ (2009)

Learn how to manage, maintain, troubleshoot, install and configure a basic network infrastructure

Overview The course provides delegates with a wide technical knowledge of networking. Covering all of the basic networking components used in today's environments, along with a range of protocols, cable types and network devices.

Course code NTWK5PLS

Duration 5 days


The Purpose of this course As a network technician you need a solid understanding of network hardware, installation, troubleshooting techniques and different protocols used in local area networks (LANs) and wide area networks (WANs). This is what the CompTIA Network+ course does for you and is the sign of a competent networking professional.

You will learn how to Consider options related to the successful

deployment of the network Understand the components, types of

networks and protocols of networks Become familiar with industry standard

TCPIP Troubleshoot the network Understand the Local Area Network

infrastructure Reveal options for remote networking

Course content Network theory Network communications and methods Network data delivery, media and

hardware Network implementations Networking with TCP/IP services Local area network (LAN) infrastructure Wide area networking (WAN) infrastructure Network security & remote networking Disaster recovery Network data storage Networking operating systems (OS) Network management & troubleshooting

Who is this course for Any network technician or otherwise who want intensive technical knowledge about the components of a network and networking. Or anyone wanting to prepare for the internationally recognised and vendor-neutral CompTIA Network+ certification.

Benefits for your organisation This course will allow the IT related staff to become more familiar with the technologies underpinning the network; to facilitate improved trouble-shooting and decision making ensuring the environment is more conducive to a stable work environment.

Benefits for you as an individual Attendance of this course will ensure you will understand the main common components relating to the networking infrastructure. It offers a practical course to raise confidence to troubleshoot common issues that influence networks. It will also act as part preparation for the Network + industry recognised qualification.

Bundle this course with Managing Cisco Network Devices CompTIA A+ Complete CompTIA Security+ (2008)

For dates please see our latest ELC Training Schedule “Toby is one the best trainers/tutors I've had. His

energy and apparent enthusiasm makes it much

easier to stay focused.” Mark Dolphin

Dynamic Europe Ltd.





Other useful ELC Contacts

ELCAS The Enhanced Learning Credits Administration Service (ELCAS) provide the administrative support for the ELC Scheme. In order to have your ELC claim approved. Website - enhancedlearningcredits.com UK Contact Number – 0845 3005179 From Overseas – 0044 1684 864157

Career Transition Partnership (CTP) The CTP provide ex-armed forces resettlement opportunities, training, jobs and careers for ex RAF, Army and Royal Navy personnel coming to civvy street. Website – ctp.org.uk

BFRS (British Forces Resettlement Service) BFRS has been established to provide help, advice and support to past, present and future Service Leavers as well as their families. Become a member online to access a number of benefits: Website - bfrss.org.uk

Hire a Hero Hire a Hero is a charity set up to assist present and future service leavers with training, housing and care plans and employment to help with ensure a smooth transition into civilian life. Website – hireaherouk.org

RFEA (Regular Forces Employment Association) The RFEA aims to help those leaving the armed forces to find and to remain in employment throughout their working lives. The RFEA have offices throughout the UK, see the website for location details: Website - rfea.org.uk

Quanta Of course this page would not be complete without us on it, I know our details are dotted throughout this booklet but so you have everything in one place here we are again! UK Contact Number – 0800 018 0076 Website – quanta.co.uk/elc

Single Service Representatives

If you have already left the services for example, making a second year ELC claim then you will need

to get in touch your respective Single Service Representative for ELC, in place of their PLA/IERO or

learning centre. These details are as follows:

Royal Navy Army Royal Air Force

ELC Manager NTE (ER2) Floor 3, Mailpoint 3.3, Leach Building, Whale Island, HMS Excellent, Portsmouth, PO2 8BY

Tel: 02392 625954

LCS Manager Ed&CD, Zone 4, Floor 2 Ramillies Building, Army HQ, Monxton Road, Andover, SP11 8HT

Tel: 01264 381580

Learning Credits Administrator RAF Central Training School, HQ 22TrgGp, Room 221B, Trenchard Hall, RAF College Cranwell LINCS. NG34 8HB

Tel: 01400 268183


http://www.enhancedlearningcredits.com/

http://www.bfrss.org.uk/


http://www.hireaherouk.org/

http://www.rfea.org.uk/

http://wwwquanta.co.uk/elc


http://www.rfea.org.uk/

Documents

Contents...V5 [email protected] T 0800 018 0076 2 Find all this and more @ quanta.co.uk/elc Quanta & ELC Training Preparing to use your ELC for resettlement or in-force development