Convey Insight FAQ

7/28/2019 Convey Insight FAQ

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Frequently Asked Questions about Convey: Insight

What is Convey: Insight?

Dukane has a suite of products called Convey.

Convey Classroom can be used to control AV resources.

Convey: Insightis a student/audience response system.

The two are not mutually needed, but CAN be used together, or separately.

On What Systems Will Convey: Insight operate?

The installed components of a Convey: Insight teacher station requires the following:

Windows XP (SP3)Vista, Windows 7, Windows 8. NET 4.0 (installed if required during installation)

To run Convey: Insight on a Mac you have to either use Boot camp or a virtualizationsoftware (such as Parallels Desktop or VMware Fusion) or run a windows OS in one ofthose two ways. Convey works flawlessly in those environments as well.


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Here isa graphic showing the Convey: ins igh t Constel lat ionof Products and OSs supported for use with Convey:


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How do I get Help inside the Convey: Insight?

From any window in the installed application, simply press F1 on your keyboard or clickon the blue Help icon (if present). It will bring you to this website and to the supportpage for the window in question. Help for web-based components are accessed fromthe web page itself.

Also note:

Toll free tech support is available at this number:

866-280-4298

Convey Tech support is available Mon-Friday

Hours: 10:00am - 4:30pm Eastern Time


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You can submit a question by email here:

http://www.conveyclassrooms.com/support/support-info.html

Video Tutorials:

These can be accessed via the Convey: Insight instructionsoftware.

You can also access them anytime here:

http://www.conveyclassrooms.com/support/tutorials.html

Here is a list of the available tutorials on the website:

Getting Started GuideInstalling ConveyConvey Quick LauncherSession Manager

Sign-In RespondersQuestion Playlist ManagerQuestion PlayerQuestion ViewerResultsGame PlayerEnding SessionReports

EditorsEditor-Import RosterQuestion Playlist EditorTeacher Class Roster EditorStudent EditorClass EditorGrade EditorDepartment Editor
http://www.conveyclassrooms.com/support/support-info.htmlhttp://www.conveyclassrooms.com/support/tutorials.htmlhttp://www.conveyclassrooms.com/support/tutorials.htmlhttp://help.conveyclassrooms.com/V6FlashContent/Getting%20Started%20Guide%20(Printed%20Kit).swfhttp://help.conveyclassrooms.com/V6FlashContent/Getting%20Started%20Guide%20(Printed%20Kit).swfhttp://help.conveyclassrooms.com/V6FlashContent/Installing%20Convey.swfhttp://help.conveyclassrooms.com/V6FlashContent/Installing%20Convey.swfhttp://help.conveyclassrooms.com/V6FlashContent/Convey%20Quick%20Launcher.swfhttp://help.conveyclassrooms.com/V6FlashContent/Convey%20Quick%20Launcher.swfhttp://help.conveyclassrooms.com/V6FlashContent/Session%20Manager.swfhttp://help.conveyclassrooms.com/V6FlashContent/Session%20Manager.swfhttp://help.conveyclassrooms.com/V6FlashContent/Sign-In%20Responders.swfhttp://help.conveyclassrooms.com/V6FlashContent/Sign-In%20Responders.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Playlist%20Manager.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Playlist%20Manager.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Player.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Player.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Viewer.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Viewer.swfhttp://help.conveyclassrooms.com/V6FlashContent/Results.swfhttp://help.conveyclassrooms.com/V6FlashContent/Results.swfhttp://help.conveyclassrooms.com/V6FlashContent/Game%20Player.swfhttp://help.conveyclassrooms.com/V6FlashContent/Game%20Player.swfhttp://help.conveyclassrooms.com/V6FlashContent/Ending%20Session.swfhttp://help.conveyclassrooms.com/V6FlashContent/Ending%20Session.swfhttp://help.conveyclassrooms.com/V6FlashContent/Reports.swfhttp://help.conveyclassrooms.com/V6FlashContent/Reports.swfhttp://help.conveyclassrooms.com/V6FlashContent/Editors.swfhttp://help.conveyclassrooms.com/V6FlashContent/Editors.swfhttp://help.conveyclassrooms.com/V6FlashContent/Editor%20-%20Import%20Roster.swfhttp://help.conveyclassrooms.com/V6FlashContent/Editor%20-%20Import%20Roster.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Playlist%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Playlist%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Teacher%20Class%20Roster%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Teacher%20Class%20Roster%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Student%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Student%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Class%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Class%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Grade%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Grade%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Department%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Department%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Department%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Grade%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Class%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Student%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Teacher%20Class%20Roster%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Playlist%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Editor%20-%20Import%20Roster.swfhttp://help.conveyclassrooms.com/V6FlashContent/Editors.swfhttp://help.conveyclassrooms.com/V6FlashContent/Reports.swfhttp://help.conveyclassrooms.com/V6FlashContent/Ending%20Session.swfhttp://help.conveyclassrooms.com/V6FlashContent/Game%20Player.swfhttp://help.conveyclassrooms.com/V6FlashContent/Results.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Viewer.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Player.swfhttp://help.conveyclassrooms.com/V6FlashContent/Question%20Playlist%20Manager.swfhttp://help.conveyclassrooms.com/V6FlashContent/Sign-In%20Responders.swfhttp://help.conveyclassrooms.com/V6FlashContent/Session%20Manager.swfhttp://help.conveyclassrooms.com/V6FlashContent/Convey%20Quick%20Launcher.swfhttp://help.conveyclassrooms.com/V6FlashContent/Installing%20Convey.swfhttp://help.conveyclassrooms.com/V6FlashContent/Getting%20Started%20Guide%20(Printed%20Kit).swfhttp://www.conveyclassrooms.com/support/tutorials.htmlhttp://www.conveyclassrooms.com/support/support-info.html


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Subject EditorLeaders ResponderOptions PreferencesTaking Student Paced ExamCall On ParticipantClock Timer

Convey AV ControlUser Level SettingConnecting to a CESEnterpriseFAQs

You can also download a two-page Quickstart Guide for Convey here:

http://www.slideshare.net/ConveySolutions/getting-started-with-convey
http://help.conveyclassrooms.com/V6FlashContent/Subject%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Subject%20Editor.swfhttp://help.conveyclassrooms.com/V6FlashContent/Leaders%20Responder.swfhttp://help.conveyclassrooms.com/V6FlashContent/Leaders%20Responder.swfhttp://help.conveyclassrooms.com/V6FlashContent/Options%20Preferences.swfhttp://help.conveyclassrooms.com/V6FlashContent/Options%20Preferences.swfhttp://help.conveyclassrooms.com/V6FlashContent/Student%20Paced%20Exam.swfhttp://help.conveyclassrooms.com/V6FlashContent/Student%20Paced%20Exam.swfhttp://help.conveyclassrooms.com/V6FlashContent/Call%20On%20Participant.swfhttp://help.conveyclassrooms.com/V6FlashContent/Call%20On%20Participant.swfhttp://help.conveyclassrooms.com/V6FlashContent/Clock%20Timer.swfhttp://help.conveyclassrooms.com/V6FlashContent/Clock%20Timer.swfhttp://help.conveyclassrooms.com/V6FlashContent/Convey%20AV%20Control.swfhttp://help.conveyclassrooms.com/V6FlashContent/Convey%20AV%20Control.swfhttp://help.conveyclassrooms.com/V6FlashContent/User%20Level%20Setting.swfhttp://help.conveyclassrooms.com/V6FlashContent/User%20Level%20Setting.swfhttp://help.conveyclassrooms.com/V6FlashContent/Connecting%20to%20a%20CES%20for%20the%20first%20time.swfhttp://help.conveyclassrooms.com/V6FlashContent/Connecting%20to%20a%20CES%20for%20the%20first%20time.swfhttp://help.conveyclassrooms.com/V6FlashContent/Enterprise.swfhttp://help.conveyclassrooms.com/V6FlashContent/Enterprise.swfhttp://help.conveyclassrooms.com/V6FlashContent/FAQs.swfhttp://help.conveyclassrooms.com/V6FlashContent/FAQs.swfhttp://help.conveyclassrooms.com/V6FlashContent/FAQs.swfhttp://help.conveyclassrooms.com/V6FlashContent/Enterprise.swfhttp://help.conveyclassrooms.com/V6FlashContent/Connecting%20to%20a%20CES%20for%20the%20first%20time.swfhttp://help.conveyclassrooms.com/V6FlashContent/User%20Level%20Setting.swfhttp://help.conveyclassrooms.com/V6FlashContent/Convey%20AV%20Control.swfhttp://help.conveyclassrooms.com/V6FlashContent/Clock%20Timer.swfhttp://help.conveyclassrooms.com/V6FlashContent/Call%20On%20Participant.swfhttp://help.conveyclassrooms.com/V6FlashContent/Student%20Paced%20Exam.swfhttp://help.conveyclassrooms.com/V6FlashContent/Options%20Preferences.swfhttp://help.conveyclassrooms.com/V6FlashContent/Leaders%20Responder.swfhttp://help.conveyclassrooms.com/V6FlashContent/Subject%20Editor.swf


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What are the features of the Convey: insight Response Pad?


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What comes in the Case with a set of Convey Response pads?

Convey: insight Response Pad Classpacks include:

A) Response Pads (24 or 32 units in a Standard set)B) B) AA Batteries for the Response PadsC) Carry CaseD) D) USB Receiver (Base Station) and cable

But wait, there's more!

You also get the following:

1. Software on CD.2. Battery cover screws (to keep from "losing" batteries to enterprising

students!)3. Number stickers for the back of the responders.4. Dukane's 5-year warranty! That's the best in the industry


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How do I setup my class Rosters? (Without Convey:Enterprise?

Convey: Insight uses a CSV import engine. You need to export your class rosters to a

CSV file. (Typically created in Excel then saved as a .csv file) A .csv file is a Commaseparated Values file format. Most roster and student management program will export.csv files into a format that can be used in Excel . Excel can also be used to convertlists in text format (from a Word file, for example, into a .csv file)

This means in most cases where a roster exists, you will not have to type in thenames.


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How do I set Convey: Insight into "Survey Mode"?

Convey: Insight can be used as an audience survey application where the term

Teacher and Student may not be applicable. Instead the terms Leader and Participantare used. To flip the language to "Survey Friendly" jargon, simply click the Options linkin the Quicklauncher window then click Options-> Preferences/Options on the left. inthe Convey Tab at the top click the Audience Surveys radio button, click Save and thenrestart Convey:Insight for the vocabulary change to take effect.


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How Do I start Polling in just 3 Clicks?

Make sure Convey:Insight is running and is set to Beginner Mode: (Options->BeginnerMode)

Click 1: Click the Bell Icon (This will start a session with an Anonymous Roster andlaunch the floating Question Player toolbar)

Click 2: Choose your question type from the Question Stack in Player.

Click 3: Click the Start Polling button!


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If you are in Intermediate or Advanced Mode and you have a Roster selected andTeacher Paced Question Option Selected. Don't choose a particular Playlist, leave thatblank.

Click 1: Click Start Session Icon: This will launch the floating Question Player toolbar

Click 2: Choose your question type from the Question Stack in Player.

Click 3: Click the Start Polling button!


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How Can I use my existing PowerPoint slides with Convey:Insight?

Its so easy!

You have two options:

For zero prep time, choose Teacher-Paced questions and simply launch the QuestionPlayer toolbar (don't choose a playlist). Then Start your PowerPoint Slide Show. Whena slide comes up that has a question on it, use the Convey Question Player to selectthe correct question type and click start polling. Before you start another question besure to key in the correct answer and give your question a short title name in the

Answer Stack.


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For Easy Prep time: Create a new Teacher-Paced Playlist in the Question and PlaylistEditor. Simply create an answer key that corresponds to the questions in yourpresentation. Then start a session and choose the new Playlist you've created in thePlaylist Manager. Then select all the questions you want to give (center section) andlaunch the Question Player. Then launch your presentation. To start polling simply click

the Start Polling button. To move to the next question, simply click the Next Questionbutton in the Control stack of the Question Player.


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What's the Difference between Beginner, Intermediate and Advanced Modes?

Beginner Mode: Only uses the Anonymous Roster, Only allows use of Impromptuquestions in the Question Player, Only allows Teacher-paced Question to be asked.

Advanced: All functions of the software are available: use rosters, playlists, teacher orstudent paced sessions; individual student responses can be recorded and tracked.

Intermediate: identical to Advanced except 4 icons are hidden on the mainQuicklauncher window: Timer, Student Call On, Control and Editor buttons are hidden.

You can access them by switching to advanced mode in the Options button andchoosing your desired setting in the drop down menu.


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Does each student always have to use the same numbered responder?

This quest ion appl ies to students us ing the dedicated, yel low Convey response pad:

NO. Each student can use any response pad. They log in with their Student ID numberduring the login process.

Benefit:This daily management of the pads is easy because pads are not hard wiredto a particular number. It matters not which student gets a pad at any time.


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Benefit: It also makes it simple to use a number of pads in subsets, as long as there isa receiver for each teacher workstation. For example two 32 pad sets could be usedseparately.

For a larger group, the two 32 pad Classpack could be used as a single 64 pad set

How do I know the Room ID of my Base Station (Response pad receiver)?

Base Station (Receiver) and Convey Response Pad

There are a variety of places that Convey shows your Room ID. Simply click theOptions button in the Quick launcher window. The bottom of that menu will show theRoom ID of your Base Station. This is the number that must be keyed in first duringlogin to associate the responder to the current room.

Note: A base station (receiver) is only needed when the Yellow covey response padsare used,

A base station (receiver) is not needed when using a browser capable tablet, tablet, orPC for Use as student/Audience response. Those devices will connect to the Conveycloud-based software via WIFI or an Internet connection (for PCs)


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How do I start a polling session?

Make sure your base station is connected to a USB port. Launch the Convey: Insight

application.

1. Click the Bell (Session Manager) icon on the Quicklauncher window.2.3. Choose a teacher, roster (anonymous is OK) and Question Playlist Style.

(Choose Teacher/Leader paced to poll impromptu questions)4. Click Start Session.

A. If you have chosen a Question Playlist, the Question Playlist Manager windowwill open and you can choose which questions to give by simply clicking on

them in the center of the window. When you are ready click the "QuestionPlayer: Start Player with "x" Questions" button below the question list. Thenclick the start Polling button on the Question Player to begin polling.

B. If you have not chosen a question playlist, the Question Player will openimmediately after you click the Start Session button. Choose your questiontype from the pop-up menu in the question type stack and then click the StartPolling button (Play sign) to launch the question.


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How do I create an Attendance Report?

Once your students have all logged in with their responders, simply go toQuicklauncher->Report Icon (lower right)->Attendance Report (in the drop down menu)

The Attendance Report will automatically appear and be completed. You can print it orexport to CSV or Excel for use in external reporting applications.

Note: A .CSV file is a Comma-Separated Values file. .CSV files are useful becausethose files can be imported directly into software like Excel, Access, and Filemaker.


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What is the greyed out icon of a Projector for on the Quicklauncher bar?

That is for accessing a Convey Control interface window. Convey Control is notcurrently active in your installation.

Note: This screen only applies to those using the Convey Classroom control software.


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How do I call on a student who has chosen a particular answer?

(In other words, how would you choose a specific student who has answered "A" in amultiple-choice question)

Whether on the Question Player or in the Question Viewer, simply click the ResultsIcon (small bar graph) and then click the letter A. You will get a drop down with anoption to Call ON students. Click on Call On and a student who answered "A" willautomatically be chosen and his or her name displayed so you can call on them.

How do I access the database of prepared content for Convey:Insight?

It is available two ways:1. Go tohttp://content.conveyclassrooms.com

Search for playlists that meet your criteria and download them by checking the box onthe left and clicking Download Question Playlist(s) button on the left side of thewindow.

You will get a pop-up dialog box that asks you to Open or Save the playlist(s). ChooseOpen and Convey will automatically download the playlist and populate it into theQuestion Playlist Manager window. From there, simply choose the questions you wishto load into the Question Player, start the Question Player and start polling!
http://content.conveyclassrooms.com/http://content.conveyclassrooms.com/http://content.conveyclassrooms.com/http://content.conveyclassrooms.com/


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How do I excuse a student from a session?Step 1:


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Step 2:


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How do I Embed a YouTube Video into Question Content

Step 1 of embedding a Youtube video:


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Step 2 of embedding a Youtube video :


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Step 3 of 4 of embedding a Youtube video.


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Where can I find out more about Dukanes Convey Insight?

For more information about Dukanes Convey Solutions

Visit the website:

www.conveyclassrooms.com

Or contact:

Chad MooreEmail: [email protected] Free: 800-265-2141Direct: 512-778-5224Fax: (630) 584-515

Convey is one of whole set of products available from Dukane
http://www.conveyclassrooms.com/mailto:[email protected]:[email protected]://www.conveyclassrooms.com/


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For more than fifty years, Dukanes Audio Visual Products Division has provided schools andbusinesses around the world with technology solutions that helped increase learning. With anetwork of trained professional dealers available to provide personal and localized salessupport, Dukane is committed to meeting each customers particular needs.

For more information contact:

Delia Valdez Dukane Customer Service Representative Phone: 888-245-1966 Fax: (630) 584-5156

Email;[email protected]

Website:www.Dukane.com/AV

For information on Dukanes Innovative Convey Response system, go towww.conveyclassrooms.com

Dukane AV 2900 Dukane DriveSt. Charles, IL 60174
mailto:[email protected]:[email protected]:[email protected]://www.dukane.com/AVhttp://www.dukane.com/AVhttp://www.dukane.com/AVhttp://www.dukane.com/AVmailto:[email protected]


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Documents

Convey Insight FAQ