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Coordinated Entry
Helping people move through the system faster Sends households to intervention best fit from
the start Reduce new entries into homelessness by
looking for prevention and diversion opportunities
Improves data collection and quality Provides accurate information about what
services consumers need
Purpose of Coordinated Entry
Models
A single location for walk-in clients Works well in small or easily navigated cities Staff do intake and assessment Connect clients to housing or shelter resources,
make referrals to other resources, and/or other resources as determined by the community
One center may not be equally accessible to everyone/Fewer sites are necessary and no time is needed to coordinate multiple providers
Geographically Centralized
Single phone number and hotline staff Could be used in any community, especially
helpful in large or spread out communities Staff do intake and basic assessment Make referrals to other resources, and/or other
resources as determined by the community Need for additional or in-person assistance can
slow down process/ Easier to handle a larger number of clients
Centralized Telephone
Multiple coordinated locations throughout the city Works well for physically spread out or large
community Staff do intake and assessment Connect clients to housing or shelter resources,
make referrals to other resources, and/or other resources as determined by the community
Less control over consistency and potentially more costly/More locations are available to clients
Decentralized
Centralized data entry and/or single procedure
Trained intake staff Open HMIS Data sharing agreement between all
providers Real-time information on bed availability
(preferably through HMIS)
Tools Needed by All Three
Assessment
Gather just enough information to identify the best intervention and program for the household
Include: Where the household slept last night Reasons for coming for assessment Last time/place household had permanent housing Household income Additional factors identified by looking at other
communities’ forms, HMIS, funder’s data requirements
Assessment
Prevention/diversion should be considered first Services may include financial assistance, case
management, conflict resolution Shelter entry occurs only when prev/div are
not an option
Referrals
Goal is to rehouse households or enroll in a more appropriate program as quickly as possible Shelters should create a permanent housing
plan and connect households to community resources
Assessment for Rapid Rehousing should happen the first week in shelter
Referrals
A small percentage of the population are not well served by the prior services
More intensive housing and service interventions include: Substance abuse treatment Transitional housing Permanent supportive housing
Intensive Interventions
Making the Transition
Individual providers must release some or all control over the intake process, for the following benefits: Individual agency’s staff no longer bear the burden of
assessment Providers know that households coming to their
programs have already been determined to be eligible Coordinated Entry can be a component of
incorporating the systems focused approach encouraged by HEARTH
System Considerations
Staff should be prepared for the changes in intake procedure
‘Side doors’ should be eliminated
Program Considerations
Ongoing evaluation looks at: Increase in Prevention and Diversion Length of stay New entries into homelessness Repeat episodes of homelessness Program capacities – which programs have waiting lists and
which have openings Consumer survey responses Feedback from staff Other indicators chosen by the community
A feedback loop should be established to review this information regularly and make system changes in response
Evaluation