Copyright © 2008 Accenture All Rights Reserved.Copyright © 2008 Accenture All Rights Reserved.Copyright © 2008 Accenture All Rights Reserved.Copyright © 2008 Accenture All Rights Reserved.Copyright © 2008 Accenture All Rights Reserved.

SaaS Market: An Integrator’s Perspective

Paul Daugherty, Chief Technology Architect June 11, 2008

Copyright © 2008 Accenture All Rights Reserved.

Accenture Overview

• 178,000 people in 49 countries

• Net Revenues: $19.7 B FY 2007

• 17 focused industry groups

• Serves 4,000 clients, including 94 of the Fortune Global 100 and more than two-thirds of the Fortune Global 500. 

• Global leader and the largest vendor-neutral Systems Integrator worldwide

• 60,000+ skilled SI professionals with specialized skills across broad range of technologies and industries, supported by certification programs

• Largest SAP and Oracle practices of any provider

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Cloud Computing

• Hardware clouds

• Platform clouds

• Services clouds

• Desktop clouds

• SaaS clouds

Cloud Computing is the most critical trend identified in Accenture’s Technology Vision

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Different Cloud Styles Offer aRange of Possibilities

Hardware

Runtime

Application

Hardware

Runtime

Application

Hardware

Runtime

Application

Hardware

Runtime

Application

• Full ownership and control

• High CAPEX and OPEX

• Operational Risk

• Standardized computing capabilities

• Standardized runtime environment

• Standardized application processes (e.g. CRM, Accounting, ERP)

On Premise Hardware Clouds Platform Clouds SaaS Clouds

StandardizedCapabilities

Differentiating CapabilitiesLegacy

Elastic Compute Cloud (EC2)Simple Storage Service (S3)

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High Performers(n = 13)

SOA

Rich Internet Applications

Software-as-a-Service

Overall(n = 260)

% in a pilot or committing

% in a proof of concept

% reading & monitoring

% doing nothing

CIOs at leading enterprises are not waiting—they are making investments today in SaaS

Accenture High Performance IT Research: SaaS Take up Strongest with High Performers

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SaaS Demand in the Enterprise

• Design• Build• Test• Data• Training• Business

Process

• Business process

• Design• Build• Test• Change

mgmt.• Oracle CRM

replacement

Worldwide Chemical Products

ManufacturerStorage Software

Maker

European Telecommunications

Company

Global Reinsurance & Risk Management Company

Application Delivery Infrastructure

ProviderManaged Care

Provider

Open Source

Software Provider

• Design• Build• Test• Data• Deploy

• Business process

• App. dev.• Application

maintenance• Significant

data requirements

• PMO• Application

design• Build• Test• Complex

integration

• Business process

• Design• Build• Test• Deploy• AO—

offshore development and maintenance

• Business process

• Design• Build• Test• Deploy• Adaptive

design methodology

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What’s Accenture Doing?

Services forSaaS

Consumers

Services forSaaS

Providers

Industry-wide Perspective

Strategy and Economics of High Performers

Operating Model

Industry Specific Processes

Industry Specific IT Frameworks and Technologies

Industry Specific Services

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Summary

• SaaS is a mainstream option for software sourcing today

• Cloud is the broader opportunity

• Neither is as simple as a utility

• Traditional software vendors will adapt – the battleground is now forming

• Hybrid application architectures will be the norm, with SOA and RIA technology as the glue

• Collaboration and CRM leads the way, other horizontals not far behind