Copyright © Glencoe/McGraw-Hill Today’s Agenda Hand in Bus. Mgmt. Binders Hand in Bus. Mgmt. Binders Workplace Skills Study – Access my website and read

Copyright © Glencoe/McGraw-Hill

Today’s AgendaToday’s Agenda

Hand in Bus. Mgmt. BindersHand in Bus. Mgmt. Binders Workplace Skills Study – Access my Workplace Skills Study – Access my

website and read through the study!website and read through the study! Chapter 9 notesChapter 9 notes ActivityActivity

– SpeechSpeech


Why is Why is communication communication

critical to a highly critical to a highly functioning business?functioning business?


• inform • assess

• command • influence

• instruct • persuade

Communication is the act of exchanging information. It can be used to:


Managers communicate every day and spend about three-quarters of the day in communication with others.


1. Managers must give direction to the people who work for them.2. Managers must be able to motivate people.3. Managers must be able to convince customers that they should

do business with them.4. Managers must be able to absorb the ideas of others.5. Managers must be able to persuade other people.


1. What does the audience already know? 2. What does it want to know? 3. What is its capacity for absorbing information? 4. What does is hope to gain by listening? Is it hoping to be

motivated? Informed? Convinced?5. Is the audience friendly or hostile?

Before speaking or writing to others, managers must answer these questions.


Are you a good listener?


One way to be a good One way to be a good listener is to be an active listener is to be an active listenerlistener

1. Identify the speaker’s purpose.2. Identify the speaker’s main ideas.3. Note the speaker’s tone as well as his or her

body language.4. Respond to the speaker with appropriate

comments, questions, and body language.


• eye contact• with facial expressions and gestures• by raising or lowering their voices• by the way they dress• by the way they walk

People also communicate without words, or nonverbally, in the following ways:


Written Communication

• Every day managers Every day managers

write e-mails, letters, write e-mails, letters,

and reportsand reports

• To write effectively they To write effectively they

should follow these should follow these

stepssteps

•Write as simply and clearly as possible

•Be sure that the content and tone of the document are appropriate for the audience

•Proofread the document


Types of Business DocumentsTypes of Business Documents

MemosMemos: are used to : are used to communicate with people communicate with people within the same companywithin the same company

LettersLetters: are used to : are used to contact customers and contact customers and supplierssuppliers

ReportsReports: are documents : are documents that provide a lot of that provide a lot of information on a information on a particular topic.particular topic.


A Checklist for Writing ReportsA Checklist for Writing Reports

Analyze the purpose and Analyze the purpose and audience for the report.audience for the report.

Brainstorm ideas and Brainstorm ideas and determine what kind of determine what kind of information to include in the information to include in the report.report.

Group ideas under heading.Group ideas under heading. Make an outline of the Make an outline of the

headings.headings. Check to make sure the Check to make sure the

order of the headings makes order of the headings makes sense.sense.


Developing Oral Communication SkillsDeveloping Oral Communication Skills

• Make emotional contact with listeners •addressing them by name where possible

• Avoid speaking in monotone

• Be enthusiastic and project a positive outlook

• Avoid interrupting others and always be courteous • Avoid empty sounds or words, such as, “uh,” “um,”

“like,” and “you know.”




Fact and Idea ReviewFact and Idea ReviewComplete at the bottom of your notesComplete at the bottom of your notes

1. Name two techniques managers can use to improve their writing.

2. Name three kinds of documents that managers need to know how to write.

3. Name two techniques that managers can use to improve their written communication skills.

4. Explain when managers would use written communication and when they would use oral communication.


Read the Techniques for speaking Read the Techniques for speaking effectively on page 217 effectively on page 217

Pick one style and write a 1 page Pick one style and write a 1 page persuasive speech for about a product or persuasive speech for about a product or company using this stylecompany using this style

Typed double spaced, times new roman, 12 Typed double spaced, times new roman, 12 pt., 1” margins, insert name and date as a pt., 1” margins, insert name and date as a header right justified; you pick titleheader right justified; you pick title