Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 1 Demystifying Enterprise Portals Naeem Hashmi Chief Technology Officer

Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 1

Demystifying Enterprise PortalsNaeem Hashmi

Chief Technology Officer

Information Frameworks

e-mail: [email protected]

Web: http://infoframeworks.com

Webcast - searchsap.comAugust 20, 2002


About the Speaker • Founder and CTO of Information Frameworks, an author, speaker and

world-renowned expert on emerging eBusiness Intelligence Technologies.

• Author of the best selling book titled, SAP Business Information Warehouse for SAP.

• Member of Intelligent ERP magazine's board of editors, is a frequent speaker at IT industry conferences including SAP TechEd, ASUG, Oracle Open World, DCI, The ERP World, and the Data Warehouse Institute.

• 25+ years of experience in emerging Information Technology research, development, and management, Information Architectures; Enterprise Application Integration e-business; ERP applications; Data Warehousing; Data Mining; CRM; Internet, Object and Client/Server Technologies and Strategic Consulting.

• Email- nhahsmi@infoframeworks Web Site: http://infoframeworks.com Tel: 603-432-4550

Naeem Hashmi


Agenda• The Enterprise Portal - Definition• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and

SAP• Enterprise Portal Success Factors• Questions


Defining Enterprise Portal

• What is an Enterprise Portal?– A portal is much more than an Interactive flashy Web Site to

publish reports or marketing material– Enterprise Portal is a web based business-critical system

• Integrated information view and business applications • Seamless integration between BI, OLTP and Knowledge Management

Systems• A collaborative environment

• Classes of Portals– Information Portals– Functional Portals– Industry Specific Portals– Enterprise Portals


Top 5 Characteristics - Enterprise Portal

1. Information Consumer Centric

2. Collaboration and Knowledge Management

3. Content Management

4. Integration – process/information - Delivery

5. Security


Enterprise Portals and The Extraprise Information Factory

““The Extraprise Information Factory is a Technical The Extraprise Information Factory is a Technical Architecture to Architecture to constructconstruct and and deploydeploy scalable, scalable,

extendable, distributable and integrated solutions extendable, distributable and integrated solutions needed to support business critical applications.” needed to support business critical applications.”

““The Extraprise Information Factory is a Technical The Extraprise Information Factory is a Technical Architecture to Architecture to constructconstruct and and deploydeploy scalable, scalable,

extendable, distributable and integrated solutions extendable, distributable and integrated solutions needed to support business critical applications.” needed to support business critical applications.”

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The Extraprise Information Factory, Webcast, searchSAP.com Jan 8, 2002


Agenda• Definition of an Enterprise Portal• Enterprise Portal - Functional Components• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and



Enterprise Portal – Functional Components• Personalization• Customization• Presentation an Navigation• Aggregation• Categorization/Taxonomy• Search• Collaboration• Workflow• Administration and Management

Single Sign-on• Integration• Business Intelligence

Groupware

Groupware

CRMCRM ........Business ApplicationBusiness ApplicationSAPSAP WebWeb

Portal client

Information sources

Po

rtal C

on

ten

t Dir

BI Unifica-tion KM Y!

iViewServer

Portal Builder Use

r/Ro

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Enterprise Portal Solution

Source: SAPInfo

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Sou

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Info

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Con

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Portlets, iViews, Gears


Enterprise Portal – Functional Components• Personalization

– One of the critical component– Choice of Content – Value: Improve productivity/loyalty

• Customization– Branding– Look and Feel– Value: Identity

• Presentation an Navigation– User Interface Consistency across

broad range of applications– Value: Less Training, support and

administration Groupware

Groupware


Portal client

Information sources

Po

rtal C

on

ten

t Dir


iViewServer

Portal Builder Use

r/Ro

le M

gm

t


Source: SAP

Info

rmati

on

Con

sum

ers


Enterprise Portal – Functional Components• Aggregation

– Package information from one or more sources for a user personalized view

• Categorization/Taxonomy– Manual and Automatic– Value: Groups information content

• Search– Context based search– Federated Search

• Collaboration– Key component of Enterprise Portals– Value: Knowledge Sharing/Communities

• Workflow– Rules drive Information Flow– Value: Business/Info process Automation

• Administration and Management– Manage all components - single point

Groupware

Groupware


Portal client

Information sources

Po

rtal C

on

ten

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iViewServer

Portal Builder Use

r/Ro

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gm

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Source: SAP

Info

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Enterprise Portal – Functional Components• Single Sign-on

– Key feature– Identification, Authentication,

Authorization– Value: Easier to manage - High ROI

• Integration– The most critical functionality– Applications, Internal, External– Value: Provides an Integrated view of

business systems without building point to point interfaces - High ROI

• Business Intelligence– On-Demand Reporting, Analytics– Partners, Customers, Suppliers– Value: Instance Global access to company

information resources.Groupw

areGroupw

areCRMCRM ........Business

ApplicationBusiness ApplicationSAPSAP WebWeb

Portal client

Information sources

Po

rtal C

on

ten

t Dir


iViewServer

Portal Builder Use

r/Ro

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Source: SAPInfo

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Enterprise Portal InfrastructureIn

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Enterprise Portal – Vendors

• Personalization

• Customization

• Presentation an Navigation

• Aggregation

• Categorization/Taxonomy

• Search

• Integration

• Business Intelligence

• Collaboration

• Workflow

• Single Sign-on

• Administration and Management

All vendors support these portal functions in one share or form

How you know which Enterprise Portal is good for your business ?

Enterprise Portal – Functional Components


Agenda• Definition of an Enterprise Portal• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors IBM, Oracle, and



Portal Selection Methodology• Information Frameworks developed a proven Enterprise Portal

Readiness, Assessment and Selection methodology. The key features are:– Identify and define the business problem– Short-Term and Long-Term business priorities– IT Strategy and IT Landscape– Develop Business Case for Enterprise Portal– Win Business Sponsorship– Portals Technology Features– Prioritize Portal features against business value– Define Portal Pilot Scenario– Define Pilot Project Team– Conduct Conference Room Pilot– Re-assess ROI after the Conference Room Pilot– Make a Business case for Phase I of your project– ……


Enterprise Portal- Organizational Roles

Corp Head Quarter

Business Units

Corp Operations

HQ/BU Combined


Agenda• Definition of an Enterprise Portal• Enterprise Portal Body Parts• Enterprise Portal Selection Methodology• Enterprise Portals Vendors - IBM, Oracle, and



Enterprise Portal – SAP

Source: SAP

• Personalization

• Customization


• Aggregation


• Search

• Integration


• Collaboration

• Workflow

• Single Sign-on


SAP Enterprise Portal 5.0



Enterprise Portal - Oracle

Source: Oracle

• Personalization

• Customization


• Aggregation


• Search

• Integration


• Collaboration

• Workflow

• Single Sign-on


Oracle 9iAS Portal



Enterprise Portal – IBM

• Personalization

• Customization


• Aggregation


• Search

• Integration


• Collaboration

• Workflow

• Single Sign-on


Source: IBM



ORACLE - Enterprise Portal Analysis• Strengths

– Solid Database Platform – Powerful Development Environment -Pure Java centric– Highly Scalable– BI- Database centric

• Weakness– Portal technology very database centric (database specific)– Heavy on programming resources– Good and powerful tools to build solution rather a end-to-end Environment– Limited predefined BI or Portal templates (content) to jumpstart

• Things to watch– Inconsistent development environments– Traditional Data Warehouse Centric– Limited to Oracle Platform only


IBM - Enterprise Portal Analysis• Strengths

– Solid Database and Application Server Web Platform

– Power full Development Environment - Web Services Platform

– Scaleable - High End Knowledge Management Technology

– Excellent R&D

– Global Support

• Weakness– Portal technology is a patchwork of earlier technologies

– Heavy on development

– Limited Portal content (portlets) for business applications

• Things to Watch– Costs - Hardware/software

– Middleware Focused and multiple products


SAP - Enterprise Portal Analysis• Strengths

– New product and Pure Portal Centric– Tight Integration with SAP BI/ERP Solutions - good for SAP Customers– Rich Business Content (pre defined BI solutions, Portals - Business Packages)– Powerful Content Unification platform

• Weakness– EP Portal 5.0 environment only supports Windows platform (EP6 Oracle Oracle 8.1.7

for Metadata and Content Management repository?). – Weak in Support Services - SAP is learning Portal skills– Great vision - lots of neat features but not enough proof points

• Things to Watch– Most projects are in pilot-mode. Very little information on large scale solution

scalability– Takes some time to understand SAP way of doing BI things - not DB centric but rather

API or Information centric





Top 10 Critical Success Factors1. Must have executives sponsorship.2. Must Know what are the objectives3. Listen to your information consumers.4. Focus on information flow in mind designing and implementing Portals.5. Focus on your key business objectives.6. Security. Be innovative, but be careful.7. Clear scope definition and plan implement in Phases – no big bang.8. Focus on building a sense of community. 9. Develop a comprehensive re-usable Web Services based application Integration

architecture.10. Assess ROI at the end of every Phase - More often than BI (DW)





Questions

UPCOMING EVENTSUPCOMING EVENTSSeptember 12: ERP Data Mining - searchsap.com. Wecast

October 13: American SAP User Group Conference - Business Intelligence/Portal, DenverTopic: Issues and Challenges facing Customers when Implementing Business Intelligence

October 14: Topic: Enterprise Portals, Business Intelligence, & The Extraprise Information Factory

October 15: Topic: SAP BW Design Strategies for the SAP Enterprise Portal

November 7: The Data Warehousing Institute World Conference, OrlandoTopic:Knowledge Discovery through OLAM - the On-Line analytical Mining

UPCOMING EVENTSUPCOMING EVENTSSeptember 12: ERP Data Mining - searchsap.com. Wecast

October 13: American SAP User Group Conference - Business Intelligence/Portal, DenverTopic: Issues and Challenges facing Customers when Implementing Business Intelligence

October 14: Topic: Enterprise Portals, Business Intelligence, & The Extraprise Information Factory

October 15: Topic: SAP BW Design Strategies for the SAP Enterprise Portal

November 7: The Data Warehousing Institute World Conference, OrlandoTopic:Knowledge Discovery through OLAM - the On-Line analytical Mining

This presentation is available at: http://infoframeworks.comhttp://searchsap.com

Naeem Hashmi, Chief Technology Officer, Information FrameworksTel: 603-432-4550 Email: [email protected] Web site: http://infoframeworks.com


INFORMATION FRAMEWORKS

Technology/Solution Assessment

Product Strategy Solution Strategy

Product Positioning Competitive Analysis

Software product architecture Marketing Strategy

Product Performance and Benchmarking Consulting

Hardware Configuration

Market Research Market Assessment

Competitive Analysis Technology due

Seminars WebinarsKeynotes

Panel ModeratorPublications

Hands-on trainingConferences

Executive and Senior IT Management Consulting

Enterprise Information Architectures (EIA) Business Case Development

Information Architecture Application

Deployment Architectures implementation

Legacy Application Migration Strategies

ERP Application deployment strategies

Enterprise Applications Integration (EAI)

Architectures, Service Modeling and design, EAI technology assessment

Tools and Technology Assessment

Vendor Selection and Assessment

Conference Room Pilot implementation

Business Intelligence and Portals

Architectures, Methodologies

Tool/technology/Vendor assessment and selection

Data Warehouse, Data Marts, Analytics, Information Delivery

Deployment Architectures

Business Intelligence and eBusiness Integration architectures

Portals Strategies, Business case, Assessment, Architectures, Modeling, Planning and knowledge Transfer

KNOWLEDGETRANSFER

INFORMATIONTECHNOLOGY

ORGANIZATION

SOFTWAREAND

SOLUTION VENDORS

INFORMATIONTECHNOLOGYINVESTORS

http://infoframeworks.com


Documents

Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 1 Demystifying Enterprise Portals Naeem Hashmi Chief Technology Officer