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DX2000XL Office Version

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DX2000XL Office Ver. Programming Manual

Coral Telecom Ltd. 2



The information contained herein is proprietary to CORAL TELECOM LTD. (CORAL) and may not be stored, reproduced, translated, or transmitted in any form or by any means, in whole or in part, without the prior written consent of CORAL. CORAL MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING BUT NOT LIMITED TO, DESCRIPTION, QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER MATTER. CORAL SHALL NOT BE LIABLE, FOR ANY ERROR OR OMISSION CONTAINED HEREIN, OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM FURNISHING, PERFORMANCE, OR USE, OF THIS MATERIAL. CORAL reserves the right to alter equipment specifications and descriptions contained herein. CORAL makes no commitment to update or keep current the information herein, and all information herein is subject to change at any time without notice. No part of this publication shall be deemed to be part of or imply any contract or commitment whatsoever.



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Notice

The information contained in this document is subject to change without notice. Coral Telecom Ltd. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Coral Telecom Ltd. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Coral Telecom Ltd.

Printing History

First Edition : 1s t July, 1999 Second Edition : 1s t Oct, 2000 Third Edition : 1s t September, 2001 Fourth Edition : 1s t Oct, 2003 Fifth Edition : 1s t June, 2004 Sixth Edition : 1s t January2006






Introduction

Thank you for purchasing DX2000 XL system. Many a thoughts have gone into making this system flexible and easy to use. The flexibility is one of our great strengths. This manual is a highly detailed explanation for the system features. By means of this manual, virtually all your present and future communication needs can be customized. This manual gives the information on how to configure the DX2000 XL. The various sections for explaining the operator features, extension features, are explained in different chapters. Not all features which are mentioned in this manual, may have been enabled in your system / extension. Check with your system manager for a list of features actually installed on your system.






Index

Chapter 1.................................................................................................................13

Hardware Setup......................................................................................................13

Technical Specifications ..............................................................................................13 Architecture of the system............................................................................................15 Power supply unit (PSU) card......................................................................................15 Cards Description.........................................................................................................15 Peripheral Cards ...........................................................................................................16 How to configure the system........................................................................................18 MDF Cable Color Code ...............................................................................................19 Setting of CPU DIP switches .......................................................................................19 How to install the PFCT (Power Fail Cut Through) ....................................................21

Chapter 2.................................................................................................................25

System Programming.............................................................................................25

How to enter into system programming mode .............................................................25 Set System Time ..........................................................................................................26 Set System Date ...........................................................................................................26 How to reset the RTC...................................................................................................26 Setting of Main Operator/Aux Operator ......................................................................26 Operator Accessing By `9’...........................................................................................27 Setting of DSS Extension.............................................................................................27 Allocate DSS To KTS..................................................................................................29 Set KTS Flexible Keys.................................................................................................29 Set DSS Keys ...............................................................................................................29 Set Flexible Numbering Plan .......................................................................................30 Print System Flexible Numbering Plan ........................................................................30 Bulk Range Programming............................................................................................31 Enable / Disable a Line ................................................................................................31 Trunk Dialing Type......................................................................................................31 Set trunk metering type ................................................................................................31 Time Base & Delayed Dialing Time............................................................................32 Incoming Trunk Landing .............................................................................................32 Trunk Landing at D/N Mode........................................................................................33 Service Group For Trunk Landing ...............................................................................33



One termination for trunk.............................................................................................34 DISA Messages Recording ..........................................................................................34 Setting of `DISA ANS PORT’ .....................................................................................35 CLI on Analog Trunks ................................................................................................35 CLI Timer Setting ........................................................................................................35 CLI Extending while transferring a trunk call..............................................................36 CLI on SLT ..................................................................................................................36 Trunk & extension grouping for CO access .................................................................36 Auto Redial Trials & Time Interval Between Two Trials............................................37 Auto redial class for trunk............................................................................................38 Set special group for trunks..........................................................................................38 Feature Locking ...........................................................................................................38 Set System Features .....................................................................................................39 Set Flash Time of System.............................................................................................39 Gate Phone ...................................................................................................................39 Hot Line Cancellation ..................................................................................................40 Department Setting.......................................................................................................40 Paging Rights ...............................................................................................................40 Listening-In..................................................................................................................41 Call Privacy Rights ......................................................................................................41 Call Disconnection For Extension................................................................................41 Call Disconnection / Warning Tone Time....................................................................42 Call Duration Warning Tone........................................................................................42 Reset extension password.............................................................................................42 Setting of Boss Line .....................................................................................................42 Set secretary line ..........................................................................................................43 Second Trunk Pick-Up Rights......................................................................................43 Dialing rights of an extension ......................................................................................43 Single / Two Digit Restriction .....................................................................................44 Private Line ..................................................................................................................44 Set Extension Name .....................................................................................................44 Fill Global Banks .........................................................................................................45 Call Budgeting Amount ...............................................................................................46 Change System Password.............................................................................................46 Auto Change Over Timings .........................................................................................46 Manual Day / Night Mode Setting ...............................................................................47



Set Night Code .............................................................................................................47 Setting of the weekly off day .......................................................................................47 Factory Reset................................................................................................................48 Length Of The Local Tele Number For Printing..........................................................48 Check Cheat dialing .....................................................................................................48 For incoming: ...............................................................................................................48 Host computer interface ...............................................................................................49 Host Always Ready......................................................................................................49 Advice of call charges display on key phone ...............................................................50 Enable / Disable CSTA Information for extension ......................................................50 Enable/Disable voice mail extension ...........................................................................50

Chapter 3.................................................................................................................51

Cost Table & Code Table.......................................................................................51

Chapter 4.................................................................................................................57

Remote Programming............................................................................................57

Chapter 5.................................................................................................................59

ASMDR Reports.....................................................................................................59

Call Buffer Management in DX2000 XL – Office Version .........................................59 Clarification of the SUFFIX that gets printed with the call details ..............................59 Set System SMDR Recording Level ............................................................................60 On Line Printing...........................................................................................................60 ASMDR Printing..........................................................................................................61 Today’s Calls Printing..................................................................................................62 Erasing of ASMDR of Specific Extension...................................................................63 Special Selected Printout..............................................................................................63 Diversion of printer port to serial port..........................................................................64

Chapter 6.................................................................................................................65

Quick Reference Of User Features .......................................................................65

Chapter 7.................................................................................................................67

Quick reference of system programming .............................................................67






Chapter 1 Hardware Setup

Technical Specifications System Capacity & Resources

Model Max Ports Blocking / Non Blocking

DX Small 40 Ports Non Blocking

DX Medium 72 Ports Non Blocking

DX Large 120 Ports Non Blocking

Power Consumption

Model Power Supply Input Power Supply Output Max Power

DX Small 220VAC/50 Hz 24 Vdc / Ringer 75Vac 20 Hz / 48 Vdc optional

60 Watt

DX2000 Medium

220VAC/50 Hz 24 Vdc / Ringer 75Vac 20 Hz / 48 Vdc optional

92 Watt

DX Large 220VAC/50 Hz 24 Vdc / Ringer 75Vac 20 Hz / 48 Vdc optional

140 Watt

Type of Switching : TDM / PCM Type of Control : SPC Extension Dialing

Pulse Dialing : 10 PPS +/- 10 %, Make Break = 1:2, IDP 600ms DTMF Dialing : As per CCITT recommendation Q.23

Trunk Dialing

a. Pulse Dialing : 10 PPS +/- 10 %, Make Break = 1:2, IDP 600ms b. DTMF Dialing : As per CCITT recommendation Q.23



Tones

a. System Dial Tone : 500 Hz Continuous b. Ring Back Tone : 500 Hz c. Busy Tone : 500 Hz , .5 sec On & .5 sec off

Ringers

a. Internal Call : 1000 ms / 3000ms / 1000ms / 3000ms b. External Call : 500ms / 100ms / 500ms / 1500ms c. Alarm Call : 300ms / 500ms / 300ms / 500ms

Transmission Parameters

a. Return Loss : More than 18 db b. Insertion Loss : Less than 1 db c. Inter-Channel Cross Talk : Less than –65 dbm d. Idle Channel Noise : Less than –60 dbm e. Extension Loop resistance : 800 Ohm (excluding telephone instrument) f. Key phone loop resistance : 180 Ohm.

Cabling : 0.5 mm Single Twisted Pair. Environment

a. Temperature : -5 Deg to 55 Degree b. Humidity : 95 % RH, Non-Condensing



Architecture of the system The system is designed using advanced CMOS chips to ensure optimum processor speed and minimum power utilization.It is a micro controller based system with distributed processing. Each card in the system has a PTC (Positive Temperature Co-efficient) to ensure protection to the cards and also to act as an auto resettable fuse. Each card in the system is provided with SMPS to convert 24 volts DC into its own operating and logic voltages. The system has a combination of active and passive bus to ensure reliable communication between the cards. For e.g. if one card fails, it does not affect the performance of other cards. The architecture of the system is as under: Range Module DX2000 Small - 40 Ports Module DX2000 Medium - 72 Ports Module DX2000 Large - 120 Ports Power supply unit (PSU) card It has distributed power management to ensure minimal load on the PSU. It has an SMPS design and ensures constant current charging to the batteries connected to the system. It converts 230 volts AC into various operating voltages. a.) 24 volts DC for power supply to all cards & for line voltage. b.) 60 volts AC, 20 Hz. for ringer voltage for analog telephones. c.) 28 Volt for Battery Charging. d.) +48 Volt DC for Line Voltage (Optional). Important: It is found that all the DTMF CLI instruments which are available in the market, does not support the CLI facility if the line voltage is 24 Volt DC. So if CLI on SLT is required, ensure that the system is configured with a power supply that supports 48 Volt line voltage. Cards Description CPU Card There are 2 types of CPU cards supported on DX2000 series: a.) CCPU - For maximum 120 Ports b.) SL CPU - For Maximum 504 Ports CPU controls the complete functioning of the system. CCPU is an Intel 89C51 @ 12 MHz. micro controller based system. It has 128 KB RAM and 128 KB ROM for systems below 120 lines. CCPU has its own power supply that takes in 24 volt DC from the main power supply of the system & generates its own operating voltage +5 & -% volt. CCPU contains digital switching matrix. It has its own RTC to maintain the system time. The CCPU has one serial port & one parallel port. Serial port is used to integrate the DX with computer for any CTI application (Refer DX CTI Manual) It also has a built-in printer interface to connect a printer for generating reports of calls made from the PBX. CCPU has tone card functionalities like DTMF dialer, external & internal hold on music, paging port.



Tone Card SL CPU requires external Tone card to support them for system working. It generates its own +5 volts for its functionality from 28 volts DC that is available from the main PSU. The Tone cad contains:

a.) 3 Sensors b.) 1 Action ports c.) 1 Paging ports d.) External music port e.) Single DTMF dialer

Peripheral Cards Digital Line Cards (DLC) It is used to connect digital key phones and DSS instruments. Key phone & DSS are connected to separate ports of the DLC card but can be configured to operate as one operator console. It does not occupy any fixed position in the system and can be put in any slot except the PSU, CPU and the Tone card slot. This card has its own Intel 89C52 micro controller, which minimizes the load on master CPU. The DLC are high-speed data trans receivers that provide 80 KBPS full duplex data communication over 26 AWG (American Wire Gauge-an unit of thickness of wire) or thicker twisted pair upto 1000 meters. The DLC utilizes a 256-kilo baud modified differential phase shift keying burst modulation technique for transmission to minimize cross talk in ping pong protocol and also to provide noise immunity to Data and Voice. It provides for full duplex synchronous 64 KBPS Voice/Data channel and two 8 KBPS signaling data channels over one 26 AWG wire pair, thus simultaneous power distribution and duplex data communication can be obtained using a single twisted pair wire Line Card (LCS) It does not occupy any fixed position in the system and can be put in any slot except the PSU, CPU and the Tone card slot. This card has its own Intel 89C51 micro controller, which minimizes load on master CPU. It can connect a maximum of 8 analog instruments per card. It has unique power-down circuit, which means if the instrument is on hook, the circuit does not draw power. This is useful during power failure when the battery takes over, thereby increasing the duration of battery operations. It has AGC (Automatic Gain Control), which is useful during long distance calls, when the quality of voice goes down. The AGC increases or decreases the gain to maintain a standard voice level. It has an internal 4 wire design to avoid echo. LCS cards have feature of RF suppression & support loop resistance of 2400 ohms on 48volts line voltage. LCS is of two types: LCS-I This card is used to provide the connectivity of SLTs. It will extend DTMF CLI on normal SLT extension provided CLI is supported on trunk port & DTD card is installed. Extension should have a CLI instrument and this card will offer message-waiting facility on extension. Message waiting lamp facility can be provided only with SL CPU. LLC-III This card will offer the facilities of LCS-1 & additionally line reversal extending on SLT. This card will extend the reversal with SL CPU & with CCPU also (only on Hotel version)



Note- it is found that some CLI instruments are not supporting the CLI facility if the line voltage is 24 Volt. Hence care must be taken while installing the system. Analog Trunk Card (TCS) It does not occupy any fixed position in the system and can be put in any slot except the PSU, the CPU and the Tone card slot. This card has its own Intel 89C52 micro controller, which minimizes load on the master CPU. It can connect a maximum of 8 P & T lines per card. It has AGC (Automatic Gain Control), which is useful during long distance calls, when the quality of voice goes down. The AGC increases or decreases the gain to maintain a standard voice level. Trunk ports will detect the reversal & DTMF CLI from the analog trunks. The feature `Call progress tone detector – CPTD’ also is the part of the TCS card. 16 Khz detection also is possible only with SL CPU. ATD Card This card is the combination card of DLC & TCS. Upper 4 ports are the digital ports & lower 4 ports are trunk ports. ATD card also senses the DTMF CLI, line reversal & CPTD. This card can be plugged-in in any of the slot except PSU,CPU & Tone. DTD Card This is the combination card of DLC / TCS & DTMF dialers. This card has 2 digital ports, 4 trunk ports & 2 DTMF dialers. DTMF dialer is used to provide the DTMF CLI on SLT. This card also has no fixed position. TEC Card This card is the combination card of TCS & LCS. Upper 2 ports are the trunk ports & lower 6 ports are extension ports. TEC card also senses the DTMF CLI, line reversal & CPTD. This card can be plugged-in in any of the slot except PSU, CPU & Tone. VSN2 Card It does not occupy any fixed position in the system and can be put in any slot except the PSU, the CPU and the Tone card slot. This card has its own Intel 89C52 micro controller, which minimizes load on the master CPU. Each card has 2 VSN ports and the system can have a maximum of 1 VSN DISA cards. There are 7 levels of DISA voice services offered wherein the system VSN picks up the call, greets the caller and guide him for the required usage. The levels are as under: Level 1 - Operator message (9 seconds) Level 2 - Night message after office hours (9 seconds) Level 3 - Successful storing of numeric message (5 seconds) Level 4 - Welcome message (9 seconds) Level 5 - Extension busy message (9 seconds) Level 6 - Invalid number dialed message ( 9 seconds) Level 7 - No answer from extension message (9 seconds)



Thus any of the above messages can be used during DISA. Conference Card This card is used to establish the 8 party conferences. It must be noted that for 3 party conferences, no additional card is required but for 8 party conferences, conference card is mandatory. This card also has no fixed position. One system can have only one conference card. Key phones It has its own Intel 87C51 micro controller, which minimizes load on the master CPU and is powered by the DLC card. DSS instrument It has its own Intel 87C51 micro controller, which minimizes load on the master CPU and is powered by the DLC card. It generates its own 5 volts. It has a maximum of 120 keys, which are programmable and can assign a key for direct access of trunk line, extension line or global memory bank in any combination. It has to operate in conjunction with a digital phone. One DSS occupies one digital port. How to configure the system It is important to configure the system correctly as certain features would require specialized CPU or operate with in conjunction with another hardware. To configure a system, one must find out the requirement of the following:

1. Number of operator key phones & DSS 2. Total Number of analog subscribers. 3. Total number is analog trunk lines. 4. Voice Guidance 5. CLI on SLT. 6. 8 party conference.

Initially it may be desirable to use our computer-associated software “Configurator” to configure a system for use of by a customer. It is sometimes critical, as some features require use of additional cards. Once the exact number of cards, required by the customer, are decided along with his future upgradation needs then the appropriate module must be decided on the following basis.

Module DX2000 Small - 40 Ports Module DX2000 Medium - 72 Ports Module DX2000 Large - 120 Ports

If CCPU is used, tone slot of the small & medium modules can be converted into peripheral slots as CCPU has inbuilt tone card. So to configure the tone slot into peripheral slot, there are some jumpers on the motherboard between CPU & Tone slot. With small module, jumpers are JP1 , JP2 & JP3. With medium module, jumpers are JP1 / JP2 / JP3 / JP4 / JP5 / JP6.



For small module, jumper setting will be as follows – JP1 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its lower pin is pin no. 1. JP2 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its upper pin is pin no. 1. JP3 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its upper pin is pin no. 1. For medium module, configure these jumper setting as follows – JP1 - This is 3- pin jumper. Short 1 & 2 for Tone Card & short 2 & 3 for peripheral

slot. Its lower pin is the pin no. 1 JP2 - This is 3-pin jumper. Short 1 & 2 for Tone Card & short 2 & 3 for peripheral

slot. Its upper pin is pin no. 1. JP3 - This is 2-pin jumper. Short it for Tone & open for peripheral slot. JP4 - This is 2-pin jumper. Open it for Tone & short for peripheral slot. JP5 - This is 2-pin jumper. Short it for Tone & open for peripheral slot. JP6 - This is 2-pin jumper. Open it for Tone & short for peripheral slot. Its upper pin

is pin no. 1 Now plug-in all the cards. In order to minimize the load on the CPU, one type of the cards (trunks or extensions) should be placed together. For example, all the digital line cards should be placed together. All the trunks should be placed together. Once all the cards are plugged-in into the system, prepare the MDF. MDF cables are provided with the system that will be laid between DX & the MDF. The color-coding of the cables is as follows - MDF Cable Color Code

Port 1 Red Orange Port 2 Red Blue Port 3 Red Green Port 4 White Brown Port 5 White Grey Port 6 White Orange Port 7 White Blue Port 8 White Green

Setting of CPU DIP switches DIP Switch is a small switch placed on the CPU of the system and contains four switches embedded on to it which are referred to as SW1-1 / SW1-2 / SW1-3 / SW1-4. There are two positions on the DIP switch (ON and OFF). The various functioning of the DIP switch se are explained as below - Compact CPU (CCPU) The compact CPU got SW1 for selecting the type of system functionality required i.e. Office version or hotel version.



Switch No. Position OFF Position ON

SW-1. Office Hotel

SW-2 System parameter initialize Normal position after programming

SW-3 Line parameter initialize Normal position after programming

SW-4 System initialize & new programming not allowed

Loads already created card table & allows new programming.

SW1-2 & SW1-3 become effective only if the SW1-4 is in OFF position i.e. if system initialization is allowed. If SW1-4 is in ON position, SW1-2 & SW1-3 will not be operational. If SW1-4 & SW1-2 are off, system parameters will be initialized if CPU is reset or if it switched off & on. System parameters, such as Restricted dialing, Hotel Name, Bill Serial No., Billing Details, STD/ISD Zones, Call rates, Master password, RTC time, sharing rights, VRR, night node announcement, call budgeting, Change-over timings, half rate, HMS interface, etc. , will be set to default mode i.e. factory setting. If SW1-3 & SW1-4 are off & if CPU is given a reset or if system is switched off & on, line parameters (ext. & trunk parameters) will be initialized & would be set to default factory setting. SW1-4 is for resetting the system configuration. If SW1-4 is in OFF position & on giving a reset to the CPU, it checks all the slots for the cards available in various slots & refreshes the card table but it may leave system parameters unaffected if SW1-2 is ON position provided existing system structure is not changed i.e. new cards are inserted at the end. Similarly if SW1-3 is in ON position then line parameters may remain unaffected provided system structure is not changed. DIP Switch Setting while installing the system initially While installing the system, put SW1-1 as per the installation type i.e. Office or Hotel version. Install all the cards in various slots. Put SW1-2 / SW1-3 / SW-14 in OFF condition. On switching-on the system, as all three switches are in OFF position so system will create a new card table & the content of the RAM also will be refreshed i.e. system will completely reset itself to factory setting. Once initialization is complete, the RUN LEDs on each card will start blinking i.e. RUN MODE. Now SW1-2 / SW1-3 / SW1-4 should be put in ON position. System programming can be done only if SW1-4 is kept in ON position. If SW1-4 is kept in OFF position, system will show `Locked’ during system programming. Do not put the SW1-4 in OFF position after programming the system. If it is kept in OFF position & system is switched off or the reset switch of CPU is pressed, programming will be erased.



How to install the PFCT (Power Fail Cut Through) With the installation of Power Fail Cut Through (PFCT) circuits, trunk lines may be directed to station sets (SLT) in the event power is interrupted to the Coral system. This arrangement, referred to as power failure transfer, completely bypasses the system, allowing specific stations to originate outgoing calls and / or continue answering incoming calls. One PFCT card can support a maximum of 8 trunk lines. Physical Connection An analog extension can be made as the Power fail Cut Through port. The layout of the PFCT circuit is given below:

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To Subscriber Side

To Trunk Card Layout of PFCT The PFCT card has a 3 Pin Power connector, which has to be connected to the motherboard of the DX system. This is to bring the power to the PFCT card from the DX. One cable is provided along with the PFCT for feeding the power from DX to PFCT. JP4 is for connecting the output of the line card. JP4_1 to JP_8 are for connecting 8 ports of the line card.



JP3 is for connecting the CO lines that are coming from PSTN network. JP3_1 to JP3_8 are for connecting 8 trunks. JP2 is for connecting to the trunk ports of the DX. JP2_1 to JP_8 are for connecting 8 trunk ports of DX. JP1 is for connecting the subscriber side. JP1_1 to JP1_8 are for connecting 8 desired subscribers. Every port is having one relay that changeover the connections between various points as explained below. How the PFCT Module works: In the event of no power, relay of the PFCT port will be switched off so JP3 will be short circuited with JP2 & JP1. As a result, trunk line coming from PSTN will be available at trunk port of the DX as well as the connected subscriber’s instrument. From Line card of DX Trunk line from PSTN N/W To Trunk card To Subscriber Side

JP4 JP3 JP2 JP1



Working of PFCT in the event of no power The moment, power is fed to the PFCT, relay of all the PFCT ports will be switched-on. In this scenario, JP3 & JP2 will remain short circuited while JP1 gets isolated from JP2 & JP3 & JP1 gets connected with JP4. Means subscriber will get connected to the line card & he will get disconnected from the trunk. From Line card of DX Trunk line from PSTN N/W

To Trunk card To Subscriber Side

Working of powered PFCT Example: Let us explain the connections for only one port. For example, trunk which is connected to first trunk port, should be connected to analog extension no. 208 so for the same, follow the steps - JP1_1 must be connected to the field side of the extension 208. JP2 must be connected to the trunk port. JP3 must be connected to the trunk, which is coming from PSTN. JP4 must be connected to the extension number 208 of the line card. Now when power is not there, JP1 is shorted with JP2 & JP3. Means trunk is connected to the instrument as well as trunk card. The moment, power is up, JP1 will be isolated with JP2 & it will be connected to the JP4 & rest will be as it is. Means now instrument will be isolated from trunk & it will be connected to the extension port. Note: A key phone cannot be used as the destination of the trunk in the event of power fail.

JP4 JP3 JP2 JP1






Chapter 2 System Programming

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How to enter into system programming mode System programming can be done from the operator console or any of the extension including analog extensions. System programming from operator console or key phone

Step. You Dial KTS Displays

1. Press PROG / FUNC key. “Password”

2. Enter system programming password “Mode”

3. Proceed with the Programming ‘Pass’ indicating success of the programming & ‘Error’ indicating programming fails

4. For next command, press HOLD. “Mode”.

5. Commence with the programming.

6. RLS Key.

System programming from an analog extension

Step. Action You get

1. Lift the handset. Dial tone.

2. Press # followed by system programming password.

3. Proceed with the Programming. ‘Confirmation tone’ indicating success of the programming & ‘Engaged tone’ indicating programming failed.

4. Hang up.



Programming Commands Set System Time DX is having a real time clock. This command is used to define the system time. The command is,

43 HH MM SS Where HH is 00 - 23 as hours. MM is 00 - 59 as minutes. SS is 00 - 59 as seconds. Set System Date This command is used to define the system date. The command is,

61 DD MM YY W Where DD - is new day of month 01 to 31. MM - is new Month of year 01 to 12. YY - is new Year for system 00 to 99. W - is new day of Week 0 to 6.(SUN - SAT) Please note that software will not check for validity of day of month. If invalid day is entered then it will result in 1st of next month. I.e. if 31/02/96 Sunday is entered, it will result as 01/03/96 Monday because of RTC chip controller. How to reset the RTC System RTC can be reset to the default value. To reset the RTC, command is,

499 111 111 Note that this command will show èrror’. After resetting the RTC, enter the current date & time. Setting of Main Operator/Aux Operator An extension (key phone or analog phone) can be defined as the main or aux operator.

31 Ext X Where Ex - 200, 201,.....499, the extension to be set as operator. Y - 1, to set extension Ex as main operator. Y - 2, 3 and 4, to set extension as 1st, 2nd and 3rd auxiliary operator respectively. Y - 5 for no extension as auxiliary operator



Auxiliary console is an extension, which will help main operator to handle incoming traffic. An incoming call or internal call to the operator will be automatically transferred to the auxiliary console If the main console is busy. Auxiliary 2 can be set only if Auxiliary 1 has been set. Default: The 1st digital port is the main operator. No port as auxiliary is set. If no digital port is available, then first analog port is main operator. Operator Accessing By `9’ With the office version, operator number can not be changed as `9’/ But it can be programmed that on dialing 9 for call should go to the operator.. The command is,

25 9 X Where X - 1 To Enable single digit accessing of operator i.e. by `9’. - 0 To Disable single digit accessing of Or. i.e. by `9’. Note that key phone of operator will show only its original number whatever it is. Note: If operator accessing is set by `9’, manual D/N changeover command ( i.e. 9 + Night Code + 0/1) will not work. Setting of DSS Extension This command is used to define a digital port to work as a DSS. DX offers 3 types of DSS. I.e. 120 keys / 64 Keys / 48 Keys. This command is, To define the 120 Keys DSS, command is, 36 Ex 4 - Set DSS as Type 1 with 1to 120 keys. 36 Ex 5 - Set DSS as Type 2 with 121 to 240 keys. 36 Ex 6 - Set DSS back as KTS extension. The value of Ex will be 300 + Original number of digital port. For programming purposes the number of DSS can only be 500 or above. If the hardware number of the extension to be used for DSS is 200, then the DSS number is 200 + 300 = 500 and this forms the hardware number for the DSS. Therefore, this number does not have to be changed by flexible numbering to 500. This software command understands the number 500 to stand for DSS, which should occupy hardware number 200 as its extension. Default : No digital port is defined as DSS. Important : After using this command , set a KTS as the DSS operator by using the command `41 + DSS + KTS’. As DX offers 3 types of DSS i.e. 120 keys, 48 keys & 64 keys. The above commands are sufficient for defining 120 keys DSS. But if 48 keys or 64 keys DSS is installed, following commands also are required to define the 48 or 64 keys DSS.



To define the 48 / 64 keys DSS - First define the DSS by the command - 36 + DSS Ext No. + Y Now define the first or second 48/64 keys DSS -

PROG + P/W + 54 + AAA + XXX + 00 Note that this command will show Èrror' Here, the value of the AAA will be (11264 + Last 2 digits of original extension no. of DSS) The value of XXX will be 002 for first 48/64 keys DSS & 003 for second 48/64 keys DSS. For example, if extension no. 209 is supposed to be set as the first 48 / 64 DSS, commands will be,

PROG + P/W + 36 + 509 + 4

PROG + P/W + 54 + 11273 + 002 + 00 To define the 120 keys DSS back from 48 / 64 keys DSS, command will be ,

PROG + P/W + 54 + AAA + 000 + 00 After defining the 48 / 64 Keys DSS, keys description of 48/64 keys DSS will be as follows - Key No. Setting Key No. Setting 001 ` 025 E 002 026 F 003 ) 027 G 004 * 028 H 005 + 029 I

006 - 031 K 008 . 032 L 009 / 033 M 010 0 034 N 011 1 035 O 012 2 036 P 013 3 037 Q 014 4 038 R 015 5 039 S 016 6 040 T 017 7 041 U 018 8 042 V 019 9 043 W 020 space 044 X 021 A 045 Y 022 B 046 Z 023 C 047 024 D 048



Allocate DSS To KTS After defining a digital port as a DSS, define the key phone for which DSS will work. To define the same, command is,

41 DSS KTS Where, DSS - 500,501,....etc. KTS - 200,201,....499. This command is used to allocate the DSS for a KTS ext., which is set as the DSS operator. Example: If extension 201 has to be allocated as DSS for KTS extension 200, then the command is `41 501 200’. Important: Before this command, set digital port as DSS by using the command 36 EX Y. Set KTS Flexible Keys This command is used to program the flexible keys of a key phone including operator key phone. Note that the flexible keys of a key phone is defined department-wise. All the key phone, existing in a department, will have the same keys setting. To define the flexible keys, command is,

44 D K F

Where, D - Department of the key phone (By default all key phones are in department 0) K - 01 to 16 for Keys on KTS instrument. - 17 to 20 for A to D keys on 4x4 matrix phones. F - 200, 201....etc. for extension numbers. - 700, 701....etc. for trunk lines. - 100, 101....etc. for memory dialing. Default: As per the system configuration. The trunks are first allocated from the first key onwards, and the rest of the keys are allocated to the extensions starting from the first extension onwards. Set DSS Keys This command is used to program the keys of the DSS. The command is,

45 K F Where, K - 001 to 120 For the keys on the first DSS F - 200,201,....etc. for extensions. - 700,701,....etc. for trunk lines. - 100,101,....etc. for memory dialing. Default : As per the system configuration. The trunks are first allocated from the first key onwards at the top of the DSS, the extensions are then allocated from the bottom key onwards till all the extensions are accounted for. The keys that are left over in between are then allocated for global memory banks numbers.



Set Flexible Numbering Plan This command is used to define the numbering plan of the system. Pls. note the following for the numbering plan –

a) Only extension numbering can be flexible. b) Trunk Numbering plan or feature codes can not be flexible. c) For extension numbering plan, only 3 digits numbering plan can be defined. d) For extension numbering plan, only 200 to 499 numbers can be used as the flexible

numbers.

Already existed numbering plan cannot be used. To define the numbering plan, command is, 63 O N 1 Where Ò’ is the 3 digit old numbering plan & `N’ is the new 3 digit numbering plan of an extension. Default : Hardware numbers and the software numbers are the same. Example: To change 200 to 299 dial 632002991. An original hardware number has to be given a new number if the same number has to be allocated as a flexible no. e.g., if an extension has to be given a flexible number of 201, then the original hardware extension of 201 has to be given a new number. Example: If original 225 has to be changed into ‘201’ . & the extension ‘201’ is already existing in default condition then this number can not be allocated to extension ‘225’ .To use this ‘201’ , first change ‘201’ into any dummy digit say ‘475’ i.e. ‘63 201 475 1’ & then ‘201’ can be accepted as flexible i.e. ‘63 225 201 1’. Print System Flexible Numbering Plan This command is used to get the flexible details. The command is,

1 9 0 On entering this command, system will print the following information on the printer port. This command will not show the feature codes. Numbering Plan C00,P0 - 200| C00,P1 - 201| C00,P2 - 202| C00,P3 - 203| C00,P4 - 204| C00,P5 - 205| C00,P6 - 206| C00,P7 - 207| C01,P0 - 208| C01,P1 - 209| C01,P2 - 210| C01,P3 - 211| C01,P4 - 212| C01,P5 - 213| C01,P6 - 214| C01,P7 - 215| C02,P0 - 700| C02,P1 - 701| C02,P2 - 702| C02,P3 - 703| C02,P4 - 704| C02,P5 - 705| C02,P6 - 706| C02,P7 - 707|



Bulk Range Programming The system software is designed to accept range programming where a range of extensions or trunks, which require similar programming, can be specified. It should be noted that all the extension or trunk numbers should be in series to affect such programming.

00 CC S E .. Where CC is the programming code.

S is the starting parameter, which denotes starting Ext., trunk, group, etc. E is the ending perimeter, which stands for last Ext., trunk, group, etc.

Example: To program extensions 210 to 220 to have class of services of 3 & 1 for day and night mode respectively, the command that can be given is 00 42 210 220 3 1 1 where S=210 (starting extension number) and E=220(ending extension number) Note: Parameters S & E are 3-digit numbers. Enable / Disable a Line This command is used to disable or enable an extension or a trunk. The command is,

30 LN 2 - For disable a line. 30 LN 3 - For enable a line.

Where LN - 200, 201,....499 for extension numbers. LN - 700, 701,....etc. for TRK 1, TRK 2,.... etc. for trunks. Default : All CO lines & extension lines are enabled. Trunk Dialing Type A CO line can be defined to dial in either DTMF / TONE or DECADIC/PULSE mode. The command is, 30 TRK 1 - Set trunk in TONE dialing mode. 30 TRK 0 - Set trunk in PULSE dialing mode. Default: All trunks are in pulse mode. Set trunk metering type This command is used to set the metering on the trunk line either by setting it on time base or on polarity reversal. DX with CCPU can sense the polarity reversal only. To define the signaling on analog trunks, command is,

39 TRK X



Where X - 0 For Time base and Call progress tone detection. - 1 For Polarity reversal. When the metering type is set as time based/CPTD, for near perfect billing, the CPTD takes over & overrides the time based function on maturity of the call, even if the time based metering has already started. The time based function is therefore used only when the CPDT fails to operate due to poor line conditions. Default: Trunk metering is set to Time Base for all the trunks.. Time Base & Delayed Dialing Time This command is used to define the two parameters.

a) Time for Time Based Metering. b) Time for Redial Delay

The format of the command is, 23 T D Where `T’ is the time for time based metering. Its value can be 2 to 9 in multiple of 10 sec. & `D’ is the time for Redial delay. The delayed dialing is useful while redialing, when there is a delayed dial tone on the CO. Its value can be 1 to 9 in multiple of 100 ms. Example: For T=2 , the time base is 20 seconds, and calls will be recorded after 20 sec’s. For D=2, dialing will start after 200 milisecs. Default: T - 2, D - 2. Incoming Trunk Landing The incoming trunk calls through each CO line can be defined to land in one of the three following ways: ROUND ROBIN: Ringing one after the other at defined extensions. Only one extension will ring at a time.

SIMULTANEOUS RINGING: Incoming CO call lands simultaneously at defined extensions. The call gets connected to the extension, which lifts the handset first.

DELAYED RINGING: Ringing one after the other while the previous extension keeps ringing.

OPERATOR CONSOLE: Incoming CO line lands at the CONSOLE only. This line can be picked by dialing ‘6’ from any extension.

ONE TERMINATION: Incoming CO call rings only at one defined extension.

DISA (Requires a VSN2 card): In this mode, the incoming call is directly attended to by the system, where the caller is greeted by a VRR message. He is then directed to reach any extension by dialing the internal number in tone mode if Decadic DISA card is not installed.



Further, call-landing type can be set for the Day and the Night mode. Here ‘D’ is the landing type in day mode & ‘N’ is the landing type in night mode. The command for the same is,

42 TRK D N 1 D/N can have the following values- D / N - 0 For Round Robin (R/R). - 1 For Simultaneous ringing. - 2 For Delayed ringing. - 3 For Ringing at Operator Console. - 4 For One Termination of CO line. - 5 DISA with VRR welcome message. Default: Incoming calls through all trunk lines land at the Operator Console. Important: If any CO is programmed in round robin, Simultaneously ringing or in delayed ringing, then the use of the commands `42 TRK DN 2 ‘ & ‘ 91 + G + EX1 + EX2 +............’ is mandatory to define the group of extensions that has to ring. If any CO is programmed in one termination mode, set an ext. also by the command ‘41 TRK EX’. Trunk Landing at D/N Mode This command is used to define the ringing group in the day or night mode in the predefined ringing pattern (Round robin, delayed ringing, simultaneously ) which was defined by the command ‘42 TRK DN 1’. To define the group, command is,

42 TRK D N 2 Please note, with the command ‘42 TRK DN 2 ‘ , D & N are the service groups & these service groups will be defined by the command ‘91 G EX1 EX2 EX3......’ where G = 0 – 9. Important: If the CO is programmed in round robin, delayed ringing, simultaneously ringing then the use of this command is mandatory. Service Group For Trunk Landing If trunks landing are defined in Round Robin, delayed ringing or simultaneous ringing mode, self-service groups also have to be defined. To define the same, command is,

91 G EX1 EX2........EX6 + H.F Where `G’ is the group number. The value of G can be 0 to 9 means maximum 10 groups can be defined. Ex1, Ex2,......are extension numbers belonging to the service group to be assigned for incoming trunk landing. The max. Number of extensions in the self-service group can be 6 and a minimum of 1. H.F. is hook flash or hold to terminate command after programming.



Example-1: Trunk 700 should be ring in round robin in day mode & the extensions numbers for round robin are 201, 202, 205, 210. & in night mode . This trunk should be ring simultaneously. & the extensions for simultaneously ringing are 215,220,225,230. For this the programming will be as - First set the ringing pattern ‘42 700 01 1’. Here D - 0 for R/R & N-1 for simultaneously ringing. Now fill the groups, which will ring in D/N respectively. ‘91 0 201 202 205 210 + H.F. Here G - 0 & `91 1 215 220 225 230 + H.F. Here G - 1 Now set the groups for D/N mode ‘42 700 01 2’ Here D - 0 & N - 1 means in day mode group ‘0’ will ring & in night mode group ‘1’ will ring. Example 2: For Trunk 705, if the same extensions 210,215,225,230,235 are required to be ring in delayed ringing mode in day mode & simultaneously ringing in N mode, the programming will be as- ‘42 705 21 1’ Here D - 2 for delayed ringing in D mode & N-1 for simultaneously ringing in N mode. ‘91 5 210 215 225 230 235 + H.F. ‘ Here G - 5. ‘42 705 55 2’ Here D & N both are ‘5’ Because same extensions have to ring in delayed & simultaneously ringing in D & N mode respectively. One termination for trunk This command is used to define the one termination extension for a trunk. Before this command, the landing of the desired trunk should be defined as one termination..

41 TRK EXT 41 TRK EX - Set EX line as one termination for CO line TRK. Where TRK - 700, 701....etc. EX - 200, 201....etc. Default: No trunk is set on one termination. DISA Messages Recording If a trunk is supposed to be answered by the auto attendant, recording of the various DISA message is mandatory.



Following are the commands to record the various DISA messages - Level 1 113 Operator Message Max. Msg. time 9 seconds. Level 2 114 Night Message. Max. Msg. time 9 seconds. Level 3 115 Successful storing of Numeric Msg. Max. Msg. time 5 seconds. Level 4 116 Welcome Message. Max. Msg. time 9 seconds. Level 5 117 Extension busy Message. Max. Msg. time 9 seconds. Level 6 118 Invalid No. dialed Message. Max. Msg. time 9 seconds. Level 7 119 No answer from Ext. Message. Max. Msg. time 9 seconds. Note : Please see the user part of this manual for the details of this programming. It is recommended that all the DISA messages should be recorded through any of the key phone. Setting of `DISA ANS PORT’ On DISA failure case, the call will be diverted to the DISA ANS port. To define an extension as DISA ANS PORT, command is,

31 Ext 7 31 EX 7 - To set the extension ÈX’ as DISA ANS PORT. Default: First digital port is defined as DISA ANS PORT CLI on Analog Trunks If CO lines are having the dtmf CLI facility, DX can capture the DTMF CLI. To enable the capturing of the CLI on the CO lines, command is, 56 + 00 + 125 + 001 + 00 - To enable the CLI on analog trunks. 56 + 00 + 125 + 000 + 00 - To disable the CLI on analog trunks. Important: To avail this feature, ATC/ATD should be loaded with the DTMF receiver for CLI detection. CLI Timer Setting If CLI is enabled on analog trunks, on incoming, system will take some time to capture the CLI. This time is known as CLIP timer. CLIP timer can be adjusted by the following command.

56 + 00 + 048 + 00X + 00 Where `X’ is the timer value. It can be 0 to 9 seconds. Default: 5 seconds



CLI Extending while transferring a trunk call While transferring a trunk call, first extension’s CLI will be extended & if unscreened call transfer is made, trunk CLI will be forwarded. However trunk CLI can be extended before making the unscreened transferred. To enable the same, command is,

56 + 00 + 125 + 129 + 000 - To Enable the trunk CLI transfer 56 + 00 + 125 + 001 + 000 - To disable the trunk CLI transfer

CLI on SLT DX can extend the CLI on SLT also. To enable the same on SLT, following programming is required. To regenerate the CLI on SLT, system should be equipped with DTD card but for regenerate the captured CLI on key phone, DTD card is not required.

To enable the CLI on an SLT - 33 Ext 3 To disable the CLI on a SLT - 33 Ext 2

DX can regenerate the CLI on SLT either between first two rings or before first ring also. To generate the CLI between first two rings, command is,

56 + 00 + 051 + 001 + 00 To generate the CLI before first ring, command is,

56 + 00 + 051 + 000 + 00

Very Important: DX regenerate the CLI on SLT between first two rings with SMD type Line cards while with DIP type line cards, CLI is being regenerated before the ring.

Trunk & extension grouping for CO access This command is used for grouping of the extensions for giving them the right of some particular trunks for making outgoing calls. Following is the concept for trunk-extension grouping for trunk accessing. Pls. refer the below diagram. There are total 10 groups for extensions & trunks. As per this diagram, extension of group 0 can access all the trunk groups. Extension group 1 can access the trunk group 0 & trunk group 1. Extension group 2 can access the trunk group 0 & 2 & so on. An extension can be defined only in one extension group while a trunk can be defined in multiple trunk groups. If an extension is defined in another extension group, that extension will be removed from the existing extension group. If a trunk is defined in another trunk group that will be defined in that group as well as existing group.



Trunk Group 9 is the special group. If any trunk is defined in trunk group 9, that trunk will be removed from all other groups. So before defining the trunk groups, put all the trunks in the trunk group 9 & than define the trunks in the different trunk groups as per the requirement. For grouping of the trunk & extensions, command is,

37 Ex / Trk G To put an extension in group 1, the command will be, 37 Ext 1 To put a trunk in Group in group 1 only, first put the desired trunk in group 9 & than put it in group 1. The command will be,

37 Trk 1 Default : All extensions in Group 0 & all trunks in all groups. Ext Group Trunk Group 0 0

1 1 2 2

3 3 4 4 5 5 6 6 7 7 8 8 9 9 Auto Redial Trials & Time Interval Between Two Trials This command is used to define the number of auto redial trials & time between two successive trials. The command is,

28 D N

Where D is duration between trials, & N is number of trials. D - 2 to 9 (For 20 to 90 seconds). N - 1 to 9 . Default : D - 3, N - 5.



Auto redial class for trunk Auto dialing class can be set for Trunk lines, where each trunk line can be defined to allow auto redialing of either Local, STD, ISD, All types of calls or no calls at all. The command is, 38 TRK Y Where, TRK - 700, 701,.... etc. for trunk lines & Y - 0 No auto dialing on the trunk. - 1 Auto dial of local calls only. - 2 Auto dial of STD calls only. - 3 Auto dial of ISD calls only. - 4 Auto dial of all types of calls. Default: Auto redial of all type of calls. Set special group for trunks This group will be useful when ordinary trunk and hotline trunk (given by central exchange) are used, then by dialing ‘0’, the user will get hot lines even if he does not want to use it. So to avoid the same, put the hotline trunks in this group. After setting the hotline trunk in this group, hotline will not be selected by `0’. The trunks defined in this group are known as Hotline trunks. So this group can be known as Hotline group. One step further, if more than one trunk are defined in this group, the trunks of this group will be selected either by `89’ or corresponding trunk access codes. Means this group can be used to define a different group for STD/ISD trunks. To define a trunk port as hotline, command is,

39 TRK X 39 TRK 4 - Set as Ordinary line. 39 TRK 5 - Set as Hot line. Default : All trunks lines are set as ordinary lines. Feature Locking This command is used to lock or unlock some system features for avoiding the misuse of the features. The command is, 24 F l 24 F 1 To lock a feature i.e. to remove the feature. 24 F 0 To unlock a feature i.e. to make the feature available in the system. Where, F - 0 For Hotlines F - 1 For call forwarding. F - 2 For Listening in. F - 3 For follow me F - 4 Reserved.



F - 5 External IVR access from key phone F - 6 For Don’t disturb F - 9 For all Default : All features remain unlocked. Set System Features This command is used to enable or disable some system features. The command is,

25 F A Where F is the facility to be given, & A is Allow/Disallow.

F - 2 Night mode announcement by VRR during night hours. F - 3 Call sharing of STD/ISD outgoing calls. F - 4 Call budgeting

F - 5 Department transfer in day time.( This is the single digit access to departments with the use of the DISA facility)

& A - 0 Disallow A - 1 Allow Set Flash Time of System This command is used for changing the flash timings of the system for flashing from the SLT. Note that flash time will be defined for entire system. Different flash time can not be defined for individual extensions. The command is,

28 T P Where T is the flash timings & it can have values from 0 to 7. Where ‘0’ is corresponds to 70 ms, 1 for 100 ms, & so on upto 700 ms. ‘P’ is the percentage of range allowed for T. P can have values 0 to 4 for 10% to 50 % respectively. Defaults: T - 5 & P - 4 i.e. default system flash timings are 500ms with 50% range. Important: After setting of the flash time, soft reset of the system is mandatory. Gate Phone An extension can be defined as agate phone. When a gate phone is lifted, it automatically establishes a hotline to the operator. An extension cannot program itself as a gate phone.

30 EX 1 - Set Ex as gate phone. 30 EX 0 - Set Ex as Normal phone.

Where Ex - 200, 201,....etc. corresponding to extension numbers. Default : No extension is set as gate phone.



Hot Line Cancellation This command is used to cancel the immediate hotline, if an extension user has defined immediate hotline on his extension. The command is,

31 Ext 9 Where EX - 200,201,……….etc Department Setting This extension can be grouped department-wise. This grouping is also used for department transfer of incoming calls during DISA where the welcome message (Level 6) also announces the department number to be dialed; the department number being the same as the group number. An extension can be put only in one group. The key phone extensions also have to be grouped in order to program their flexible keys. Key phones of the same group will have similar setting of the flexible keys. Department setting is done for the call pick-up also. An extension can pick up the call only of the same department. To define the department, command is,

32 Ext G

Where G - 0 to 9. Ex - 200, 201,.... etc. Default: All extensions are in Group 0. Paging Rights As CCPU has one / two paging ports in-built and this has to be connected to an external amplifier system. An extension having paging facility can make an announcement through the speakers. This command is used to give the paging rights to an extension. The format of the command is,

33 Ext X Where 33 Ex 1 Paging is allowed for extension EX. 33 Ex 0 Paging is not allowed for extension EX. Where EX - 200,201,....etc. Default : All extensions have this facility.



Listening-In This feature allows an extension to listen the conversation of the conversing parties. The listening extension cannot participate in the conversation. The command is,

35 Ext 1 35 Ex 1 - Listening-in is allowed for extension Ex. 35 Ex 0 - Listening-in is not allowed for extension Ex. Where Ex - 200,201,....etc. Default: Available to Operator console only. Call Privacy Rights This feature allows an extension to keep the privacy of his calls. To avail this feature, extension user has to enable his extension for call privacy through own supervisory mode. The command is,

34 Ext X 34 Ex 1 - Call Privacy is allowed for extension Ex 34 Ex 0 - Listening is not allowed for extension Ex. Where Ex - 200,201,....etc. Call Disconnection For Extension This command can be used to disconnect CO calls for individual extensions. On setting this feature on an extension, extension user will hear a beep tone before the 15 seconds of the predefined time. The command is,

35 Ext Y Where, Y - 2 To disconnect both incoming and outgoing calls. - 3 To disconnect only outgoing calls. - 4 To disconnect only incoming calls. - 5 For no calls to be disconnected. If commands 35 Ex 3 and 35 Ex 4 are used simultaneously for an extension, they become additive and are equivalent to command 35 Ex 2. If this command is used then define the call disconnection time also by the command ‘16X’ . If ‘call disconnection time is not set then the call will be disconnected after 3 minutes as the default value of ‘X’ is 3 minutes. Default: This feature is not set for any extension.



Call Disconnection / Warning Tone Time The call disconnection time for external calls can be set using this command. 16 X Where X - 1 to 8 minutes. Default: 3 minutes if call disconnection or warning tone is enabled on any extension. Call Duration Warning Tone On enabling the warning tone on an extension, extension user will get the a beep tone before the predefined time. If call disconnection also is set on that extension, call will be disconnecting at predefined time. The format of the command is,

35 Ext Y 35 Ex 6 - For warning tone OFF 35 Ex 7 - For warning tone ON Warning tone commands can be used simultaneously where there will be a warning tone followed by the disconnection of the call. Call warning tone tine & call disconnection time setting will be done through the same command i.e. `16X’. Default: For no extensions. Reset extension password As explained in user part, an extension can have his own password. If an extension user forgets his password, that can be reset to the default. By default the password of all the extensions is 777. The command is,

38 EXT 1 Where Ex = 200, 201,....etc. Default: For all extension as 777. Setting of Boss Line DX offers a unique feature i.e. Boss-Secretary system. An extension can be defined as Boss & another extension can be defined as the secretary for the boss. All the calls of the boss, will be routed through secretary. Only secretary can transfer the calls to the boss.



This command is used to define an extension as Boss. 39 EX 1 - Set Extension Ex as a BOSS line. 39 EX 0 - Reset BOSS Extension Ex as a normal line. If a line is defined as a BOSS then it is necessary to define another line as its SECRETARY. Note: One Boss can have only one secretary & no extension is set as BOSS extension. Default: No extension is defined as Boss extension. Set secretary line This command is used to define an extension as the secretary of the Boss extension. The command is,

41 Ex Ey Where EX and EY - 200,201....etc. Note: One secretary can have multiple Bosses. Default: No extension as SECRETARY extension. Second Trunk Pick-Up Rights This command is used to either bar or to allow an extension to access a second trunk line after putting the first trunk line on hold. A key phone user should have this right for making 3 party conference. The command is,

39 Ext Y Where Y - 5 To allow second trunk line access. - 6 To disallow second trunk line access. Default: No extensions have this facility. Dialing rights of an extension This command is used to define the dialing rights of an extension. This command will set dialing rights during the Day and the Night time. The command is,

42 EX D N 1 Where EX - 200, 201...etc. `D’ is for dialing rights during day time & `N’ is the dialing rights during night time.



The value of D / N will be, 0 Only internal call. 1 Only local but level one not allowed. 2 Only local but restricted digits are not allowed. 3 All types of local call only. 4 Local & STD only. 5 Local, STD & ISD.

The dialing right level `0’ is the lowest level & level `5’ is the highest level. Whatever level will be defined for an extension, that extension will be able to make the outgoing calls as per the defined level & all the lower levels also. Default : All extensions have only local call rights. Single / Two Digit Restriction This command is used to define the restricted digits. Either single or double digits can be defined. It must be noted that restricted dialing from an extension, is possible only if the dialing right level is `2’ for that extension (as explained in above command). To define the restricted digits, command is,

52 D1 D2 D3 D4 D5 Where D1,D2,D3,D4, D5 are the first single/ two digits of the phone numbers restricted from dialing. A maximum of 5 digits can be programmed for restriction. This feature is effective for the extensions having class of service as ‘1’. Example: If it is required to restrict single digit ‘1’ , ‘2’ , ‘25’ , ‘35’ then program as ‘52 01 02 25 35 00 ‘ and if two digits ‘11’ and ‘22’ are to be restricted then program as ‘5211220000 00’ Default : No digit is restricted. Private Line A trunk line can be set as a private line to an extension user. Only that extension user can access private line. By using this feature, misuse of the STD trunk can be avoided. To set the private line to any extension 48 TRK EXT Where TRK - 700,701…….etc. EX - 200, 201……etc. For cancellation 48 TRK TRK Set Extension Name This command is used to define the extensions name. If a key phone user calls another extension, extension name will be displayed on the key phone of the caller. The command is,

92 EX A B C..... + H.F



Where Ex is extension number & A, B, C.... are ASCII codes for filling names (names) corresponding to 65, 66, 67.... The ASCII codes are given below: 32 – Space 33 - ! 34 - “ 35 - # 36 - $ 37 - % 38 - & 39 - ‘ 40 - ( 41 - ) 42 - * 43 - + 44 - , 45 - - 46 - . 47 - / 48 – 0 49 – 1 50 – 2 51 – 3 52 – 4 53 – 5 54 – 6 55 – 7 56 – 8 57 – 9 58 - : 59 - ; 60 - < 61 - = 62 - > 63 - ? 64 - @ 65 – A 66 – B 67 – C 68 – D 69 – E 70 – F 71 – G 72 – H 73 – I 74 – J 75 – K 76 – L 77 – M 78 – N 79 – O 80 – P 81 – Q 82 – R 83 – S 84 – T 85 – U 86 – V 87 – W 88 – X 89 – Y 90 – Z Example : To enter name as ARUN for the Extension 201, Dial 92 + 201+ 65 + 82 + 85 + 78 + H.F. Fill Global Banks As explained in the user part, DX has a memory bank of 90 numbers where 90 external telephone numbers can be stored for memory dialing. This command is used for creating the memory bank. The command is,

93 + BNK + TRK + Tel no. + H.F. - To fill bank no Bnk. Where, BNK - 10 – 99 (Last two digit of memory bank No.) TRK - 700, 701,....etc. or ‘0’ to access any free CO line. This feature enables the user to create a pool of external numbers , which can be dialed from any extension using only bank dial command. Also some of the banks can be dialed irrespective of the class of services of that extension. This feature is known as MODE FREE DIAL BANKS. By using this feature any extension can dial bank numbers 55 to 99 irrespective of its class of service. These special banks can be used to store such numbers (i.e. branch office numbers) , which are used by everybody. Bank numbers 10-54 can be dialed only as per the extension class of service. The above command has to be terminated by hook flash. By default bank numbers 110 to 154 work as mode free banks & 155 to 199 work as mode free banks. However the numbers of mode free banks are programmable. To define the number of mode free banks, the command is,



56+622+000+XX+00

Where XX is the Bank No. after which all banks will be mode free. For example, if the value of XX is 15, bank no 115 to 199 will be mode free banks. Example: To fill bank no. 12 with an external Telephone number 6229432, the command is 93 12 0 6229432 + H.F. And to fill the same number in same bank only for access over Trunk line 702, the command is ‘93 12 702 6229432 + H.F’. Note: This command is not used to create the personal memory bank. Call Budgeting Amount DX offers a very unique feature i.e. `Call Budgeting’. On enabling the system budgeting, all the extensions will be budgeted. So add the budgeting amounts for all extensions. Note that extension-wise budgeting can not be defined. If budgeting is enabled, all the extensions will be budgeted. This command is used to define the budgeting amount for an extension. The command is,

65 EX MMMM

Where EX is the desired extension & MMMM is the budgeting amount for the extension EX. The value of MMMM can be 9999 maximum. An extension user can only make calls upto the amount fixed. Once the budgeted amount is expired for the extension user, the extension automatically loses the outward dialing facility. In case the budget amount has to be increased again this can be done with the same command by adding the additional amount. Change System Password As to enter into the programming mode, DX requires a 4 digit password. By default it is `1234’. Using this command, system password can be re-programmed to prohibit unauthorized access to system programming. The command is,

81 NNNN NNNN 1 Where NNNN is the new password pressed twice. Please note that once password is forgotten there is no way to retrieve it or change it. The password can be set back to its default setting of 1234 only by disconnecting the power supply to the RAM chip of the system (for that contact CORAL engineer). Default : Master password as 1234. Auto Change Over Timings DX can work in two modes that is `Day’ mode & `Night’ mode for different behavior of various features. At the predefined timing, DX will changeover its mode automatically. However it can be changed manual also (refer D/N mode changeover manually).



This command is used to define the auto day & night changeover timings. The command is,

82 W HH MM hh mm Where W - is day of week 0 - 6, & 0 as SUNDAY. HH - is day mode start hours 00 - 23. MM - is day mode start minutes 00 - 59. hh - is day mode end hours 00 - 23. mm - is day mode end minutes 00 - 59. Default: 09:00 hrs. to 18:00 hrs. for all days. Manual Day / Night Mode Setting This command is used to changeover the D/N mode manually. 181 - To get the system in day mode 180 - To get the system in night mode Note: Manual Day/Night Changeover can be done through direct command also `9 + Night Code + 0/1’. Set Night Code The system can be manually changed over to night mode from Day mode or vice-versa, from any extension, using this two digit NIGHT CODE. 21 ZZ Set Night Code as ZZ. Where ZZ is the night code. For example, to set night code as 33 dial 2133. The night code has to be greater or equal to 10. Default: Night code is 99. Setting of the weekly off day This command is used to define the weekly off day. To define the same, command is,

13X Where X is the day. The value of X will be - 0 For Sunday - 1 For Monday - 2 For Tuesday - 3 For Wednesday - 4 For Thursday



- 5 For Friday - 6 For Saturday. - 7 For No weekly off Default :Sunday is the weekly off day Factory Reset If it is required to refresh the system memory, following command will be required. 141 - To clear memory and set to factory default setting. (Hard Reset). 149 - To reset system without changing any setting. (Soft Reset). Hard reset clears all the content of the system RAM. All the system programming will be erased. Means on giving the hard reset command,, system will come to factory setting. Soft reset does not effect the system programming. On giving the soft reset command, system will be rebooting without effecting any setting. Length Of The Local Tele Number For Printing

54 + 62203 + 00 + X + 00 Pls. Note this command will not show `pass”. It will show èrror’ while it will be registered. The value of X will be more than 3. It must be noted that this command is applicable only for local calls. Note : Maximum length of the local telephone number is `8’. Default: length of the local telephone number is `7’ Check Cheat dialing For outgoing: When we are using global memory banks for dialing then after getting the dialtone the system waits for a second and then dials the desired number now if during that fraction of a second someone dials a number which not supposed to be dialed according to the dialing rights assigned to the extension .The command to prevent it is . Prog+1234+ 54+54823+00+X+00 Where X= 1 for enable check cheat dialing X= 0 for disable check cheat dialing For incoming: When a call is coming on a particular trunk and the calling party disconnects and In the mean time the system user accesses that trunk then he gets the dial one of the



trunk .And irrespective of the dialing rights he is able to dial any number. The command to prevent it is Prog+1234+56+00053+00+X+00 Where X = Number of digits after dialing which the call would get disconnected Note: This command will not show `pass”. It will show èrror’ while it will be

registered. Host computer interface If any call billing software is interfaced with DX, all the call billing information will be sent to the computer through serial port. All the handshaking packets that are required for interfacing, call billing software will send (for various handshaking packets, refer DX CTI Manual). Sometimes, it is required to send the call data again to call billing software or sometimes it is required to stop the sending of the call details to the CBS. If it is required, than following commands will be required.

126 - Start sending the Call details to the CBS. 127 - Stop sending the Call details to the CBS. 128 - Re-start sending to CBS 125 - This code is reserved and is used only for factory testing.

Note: If the HMS / CBS are integrated with DX, there is no need to set the above commands. HMS power on message i.e. “%H$” sets the desired commands automatically. For complete details for HMS integration, refer the HMS/PMS interface manual. Host Always Ready If a call billing software is integrated with DX, DX will send all the call details to the call billing software. DX expects the acknowledgement of each & every call also from the HOST (Call Billing Software). If host is not sending the acknowledgement of the call, DX will not send the next call packet to the host. (For details, refer DX CTI Manual) But sometimes, due to some reason, host cannot send the acknowledgement of the call. Host waits for the call details without sending the acknowledgement for the call. So in such a case, DX is supposed to send the calls information without waiting for the call acknowledgement. So if DX is supposed to send the calls without the acknowledgement of the calls, `Host always ready’ should be enabled. The command is,

25 8 X

25 8 0 Send the data to serial port only on request 25 8 1 Don’t wait for Call Acknowledgement.



Default: 25 80 Very important: In `Host Always Ready’ mode, DX does not check whether the client side is powered or not. Moment, a call is saved in call buffer, it will be sent to client & it will be assumed that client has received the call (whether client has received or not). In such a case, call data may be lost. So take care while activating `Host always ready’. Advice of call charges display on key phone While making the outgoing call, KTS shows the advice of call charges (AOC) also. These advices of call charges are calculated as per the Cost & Code Table of the system. Display of AOC on KTS can be enabled or disabled as per the user’s wish.

To Enable the AOC - 33 EX 6 To Disable the AOC - 33 EX 7

Enable / Disable CSTA Information for extension If CORAL CTI application CCOL - Coral Call On Line, is installed, CSTA for extensions should be enabled. This command makes the system to send all the activities of the extension to the client application (CCOL).

To Enable the CSTA - 33 EX 5 To Disable the CSTA - 33 EX 4

Enable/Disable voice mail extension

To enable the voice mail extension - 36 EX 1 To disable the voice mail extension - 36 EX 0



Chapter 3 Cost Table & Code Table

DX has its own cost table & code table to calculate the charges of the made calls. The COST TABLE is used for defining the pulse rate for each time zone & the charges also for one unit & the service charge for one call. The CODE TABLE is used for entering the various STD/ ISD codes and their corresponding entry in the COST TABLE for calculating the charges. Cost Table Please refer the Cost table, which is attached at the end of this document. Cost Table can be defined to calculate the call charges as per the DOT tariff plan. The cost table is in the form of a matrix of 25 rows and 16 columns. In this, the first row is significant in the sense that it contains the various time zones. The time zones are used to calculate the call charges at different rate at the different time of the day. Basically time zones are useful for STD / ISD calls because DOT charges at different rate at the different timings of the day. In the default setting, the following are the time zones. However, these zones are programmable and they can be altered according to the customer requirement. Zone 1 - 00:00 to 06:00 Zone 2 - 06:00 to 07:00 Zone 3 - 07:00 to 08:00 Zone 4 - 08:00 to 11:00 Zone 5 - 11:00 to 18:00 Zone 6 - 18:00 to 19:00 Zone 7 - 19:00 to 20:30 Zone 8 - 20:30 to 22:00 Zone 9 - 22:00 to 23:00 Zone 10 - 23:00 to 24:00 The entries for the various zones are to be made in the first row. The first column of the first row is for zone 1 and the default entry is 06:00, which is the end time for the first zone. The start time of the first zone is 00:00. In the table, only end time of the zone is shown. The start time of a zone will be the end time of the previous zone. There is provision for 2 more zones, which can be utilized wherever required. In the default condition, these 2 zones are not utilized and the entries in these columns are 24:00. The 13th and the 14th column of row 1 are used for entering the start time & end time for holiday rate calculation (Applicable only if Holiday rates are enabled). The default Holiday rate start time is 08:00 and the Holiday rate end time is 19:00. The 15th & 16th column in the first row is not used and the default entries in these columns are 0. The second row is used for entering the default cost table for local calls. As explained earlier, the columns 1 to 10 contain the various time zones. Now starting from the second row and upto the 25th row, the entries in the columns 1 to 10 must contain the pulse rate for the corresponding time zone. In the case of local calls, there are no concession rates. Hence in the second row, all the entries from column 1 to column 10 will be 1800, which corresponds to 180 seconds (i.e.) 3 minutes.



If it is required to change the pulse rate of a local call as 5 minutes then the entries in columns 1 to 10 of second row must be 3000. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 1800. The 13th column of row 2 is used for enabling or disabling holiday rates. `0001’ in this column enables holiday rates for local calls & `0000’ disables holiday rates. The default entry in this column is 0 (i.e.) holiday rate is disabled for local calls. The 14th column is used for entering the pulse rate for holiday. The default entry is 1800. The 15th column is used for entering the charge of one unit. The default entry is 200 corresponding to Rs. 2 for one unit of local call. This value has to be entered in Paise in four digits. For example, to set the call charge Rs. 1.26, the value will be `0126’. Means maximum call charge per pulse can be Rs 99.99. The 16th column is used for entering the service charge for one local call. The default entry is 0. This has to be entered in the same fashion as the call charge. The third row is used for entering the default cost table for STD calls. As explained earlier, the columns 1 to 10 contain the various time zones. The entries made in these columns must correspond to the pulse rate in the corresponding time zone. The default entries are as given below: 1st col of 3rd row-80 (corresponding to 8 sec) 2ndcol of 3rd row –70(corresponding to 7 sec) 3rd col of 3rd row-50 (corresponding to 5 sec) 4thcol of 3rdrow – 25(correspondingto2.5 sec) 5th col of 3rd row-25 (corresponding to 2.5sec) 6thcol of 3rd rows– 25(corresponding to 2.5sec) 7thcol of 3rd row–50 (corresponding to 5 sec ) 8thcol of 3rd row – 50 (corresponding to 5 sec) 9th col of 3rd row-70 ( corresponding to 7 sec ) 10th col of 3rdrow-80 (corresponding to 8 sec) For example if it is required to have a pulse rate of 2.5 secs. from 06:00 hrs to 23:00 hrs and 5 secs. From 23:00 hrs to 06:00 hrs, the entries in the third row must be 50 for 1st column, 25 for columns 2 to 9 and 50 for column 10. Please note that these pulse rates will be used only for those STD codes, which are not able to match any entries in the STD / ISD CODE TABLE. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 25. The 13th column of row 3 is used for enabling or disabling holiday rates for STD calls. A 1 in this column enables holiday rates for STD calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for STD calls The 14th column is used for entering the pulse rate for holiday. The default entry is 50 corresponding to 5 sec.. The 15th column is used for entering the charge of one unit. The default entry is 126 corresponding to Rs. 1.26 for one unit of STD call. The 16th column is used for entering the service charge for one STD call. Default entry is 0. The fourth row is used for entering the default cost table for ISD calls. As explained earlier, the columns 1 to 10 contain the various time zones. The entries made in these columns must



correspond to the pulse rate in the corresponding time zone. Default entries are as given below: 1st column of 4th row - 14 ( corr. to 1.4 secs.) 2nd column of 4th row - 14(corr.to 1.4 sec.) 3rd column of 4th row - 14 ( corr. to 1.4 secs.) 4th column of 4th row - 12(corr. to 1.2 sec.) 5th column of 4th row - 12 ( corr. to 1.2 secs.) 6th column of 4th row - 12(corr. to 1.2 sec.) 7th column of 4th row - 14 ( corr. to 1.4 secs.) 8th column of 4th row - 14(corr. to 1.4 sec.) 9th column of 4th row - 14 ( corr. to 1.4 secs.) 10th column of 4th row - 14(corr. to 1.4 sec.) For example, if it is required to have a pulse rate of 1 sec. from 06:00 hrs to 23:00 hrs and 2 secs. From 23:00 hrs to 06:00 hrs, the entries in the fourth row must be 20 for 1st column, 10 for columns 2 to 9 and 20 for column 10. Please note that these pulse rates will be used only for those ISD codes, which are not able to match any entries in the STD / ISD CODE TABLE. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 12. The 13th column of row 4 is used for enabling or disabling holiday rates for ISD calls. A 1 in this column enables holiday rates for ISD calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for ISD calls The 14th column is used for entering the pulse rate for holiday. The default entry is 12 corresponding to 1.2 sec.. The 15th column is used for entering the charge of one unit. The default entry is 126 corresponding to Rs. 1.26 for one unit of ISD call. The 16th column is used for entering the service charge for one ISD call. The def. entry is 0. The fifth row is used for entering the default cost table for cellular calls. As explained earlier, the columns 1 to 10 contain the various time zones. In the case of Cellular calls, there is no Concessional rates. Hence in the fifth row, all the entries from column 1 to column 10 will be 1800, which corresponds to 180 seconds (i.e) 3 minutes. If it is required to change the pulse rate of a cellular call as 5 minutes then the entries in columns 1 to 10 of fifth row must be 3000. If zone 11 & 12 are not used, then there is no need to enter any value in these columns. The default entries in these columns are 1800. The 13th column of row 5 is used for enabling or disabling holiday rates. A 1 in this column enables holiday rates for cellular calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for cellular calls. The 14th column is used for entering the pulse rate for holiday. The default entry is 1800. The 15th column is used for entering the charge of one unit. The default entry is 200 corresponding to Rs. 2 for one unit of cellular call. For example if it is required to charge Rs. 5 for one unit of cellular call, the entry in this column must be 500. 16th column is used for entering the service charge for one cellular call. Default entry is 0.



Till now we have seen the default rate table. These tables will be used only if there is no match found in the CODE TABLE. Starting from row 6 and upto row 25, there are general purpose rate tables. The default entries made in these rows are given in the attached sheet. The default entries are made keeping in view the various new STD & ISD rates currently implemented by DOT. So in most of the cases, it may not be required to alter the rate table. In the default entries, rows 6 to 9 contain the various ISD pulse rate; rows 10 to 13 contain the various STD pulse rate; rows 14 & 15 contain the inter dialing rates. Any entry in the COST TABLE can be altered including the various time zones. There is no fixed criteria as full rate, half rate, one third rate etc. You can enter any pulse rate in any column. As explained above, you are actually entering the duration of one unit in each time zone. System will not check for the validity of the pulse rate entered by you in any column. CODE TABLE This table is used for entering the various STD / ISD codes. It is also possible to enter local numbers in the cost table. This will be used for implementing the different charges for Inter dialing numbers. For example if it is required to have the charge calculations corresponding to row 10 for STD code 011, the entry in the CODE TABLE must be 10 for the code 01100. Similarly, the entries must be made in the code table for each code. If no matches are found in the CODE TABLE for any code, then the default entries in the rows 2 to 5 in the COST TABLE will be used. Note: While entering the codes in the CODE TABLE, it is not possible to enter the values 02 to 05 for any code as these entries are reserved for default charge calculation. The maximum number of codes that can be entered in the CODE TABLE is 100. PROGRAMMING For COST TABLE : The command is 71 RR CC XXXX Where RR - Row No. in two digits. CC - Column No. in two digits. XXXX - Time in 24 hours format for zone setting. Or Time in seconds for call duration. Or 0000 /0001 For Holiday Disable / Enable. Or Call charges in Paise in 4 digits. For CODE (STD/ISD/GROUP CODE) TABLE : 62 XABCD RR Where X - 0 for STD/ISD codes. - 1 for setting only first four digits of the local or group dialing no. For X = 0, ABCD will be 2nd/3rd/4th/5th digits of the dialed STD / ISD number including 0. For X = 1, ABCD will be 1st / 2nd /3rd /4th digit of the Local or Group dialing No.



If only first 4 digits setting of the group dialing is required, X =1 is sufficient. But if more than 4 digits setting of the dialed no. Is required, the value of the X will be 2/3/4. Here X = 2/3/4 stands for any three first 3 digits of the group dialing telephone numbers. Means you can define any three first 3 digits of group dialing codes. To set the same, command is,

46 2 00 XXX Where XXX are first 3 digits of group codes.

46 3 00 XXX

Where XXX are first 3 digits of group codes.

46 4 00 XXX

Where XXX are first 3 digits of group codes. For example, if the first 3 digits of group dialing codes are 951 / 952 / 953, define

46 2 00 951 46 3 00 952 46 4 00 953

Now set the row number of these group-dialing codes.

62 2 ABCD RR 62 3 ABCD RR 62 4 ABCD RR

Now ABCD are 4th/5th/6th/7th digits of the group dialing codes. RR is the desired row number of the cost table. That means after above setting, following group dialing codes are set in the cost table. Means by doing so first 7 digits can be set in the CODE table while earlier only 4 digits were possible.

951 ABCD 952 ABCD 953 ABCD

Note that for STD / ISD call charges calculation, DX2000 XL will match at least first 2 digits of the dialed numbers with the predefined STD/ISD codes & for group dialing codes, DX2000 XL will search at least first five numbers with the predefined group code table. If dialed STD/ISD/Group Code is not matched with the defined CODE TABLE, call charges will be calculated as per the default row of the COST TABLE. Important : For setting of the Call charges, refer the Annexure-1. Note : Maximum 100 STD/ISD codes can be entered in STD Table.



Cost Table



Chapter 4 Remote Programming

Remote Programming (Requires A VSN2 Card) Remote programming is the simplest way to attend the service calls if the machine requires changes in the software programming. This programming can be carried out over the telephone line. Remote programming can be carried out only from the tone type of instrument. The procedure for Remote programming is as follows: a) Establish conversation with the required EPABX.

b) Ask customer to transfer the call to Main opr. (should be key telephone ).

c) Ask customer to press HOLD + PROG key.

d) When the customer presses the PROG key. The system goes to remote mode.

e) Now it is up to customer to place the hand set, or he can keep viewing the programming

done by the Engineer.

f) Now start programming from remote end.

g) Dial command directly without any password.

h) Hear confirmation tone and press # key to enter the next program.

i) Press ‘*’ to terminate programming or the system will terminate programming if no key is

pressed by the Engineer for 30 sec’s.

Important: Remote Programming is possible only through VSN2 card.






Chapter 5 ASMDR Reports

Call Buffer Management in DX2000 XL – Office Version a) DX has a call buffer of 2700 calls approximately.

b) DX will keep all types of outgoing calls stored in its buffer. Once an outgoing call is terminated, call will be stored in the system buffer.

c) If call buffer is full, oldest call will be deleted to save the new call. Means FIFO system is used to maintain the call buffer.

d) To interface with a client application for call details, DX requires a Handshaking packet from the client application to establish the handshaking. `%H$’ is the Handshaking packet.

e) DX requires the acknowledgement of every call individually. Means on sending of a call packet, DX will not send the next call packet until it receives the Call ACK packet for the last call from the client application.

f) On receiving the Call ACK packet for a call, DX will mark that call as Àcknowledged call’ in its buffer.

g) Acknowledged calls also will be deleted from the system buffer immediately. Calls will be deleted only as per the FIFO system. & if as per the FIFO system, a call is supposed to be deleted than that call will be deleted either it is acknowledged or unacknowledged call.

h) If DX does not receive the ACK packet for a call, DX will stop the sending of the calls & it will keep on storing the calls in its buffer. In such a case, DX will keep this call stored as `Sent but unacknowledged’. Such type of calls will be transmitted again on receiving the CALL NACK Packet from the Client application.

As soon as a outgoing call is finished, the details of that outgoing call gets recorded in the system call buffer. As explained earlier, DX hosts a Cost Table & Code Table also to calculate the cost of the calls. (Refer the chapter `Cost Table & Code Table). There is a printer port with the DX CPU. Through which all the calls details can be printed in a predefined format. Further, this also is programmable whether DX should log all types of call i.e. Local / STD / ISD or only STD / ISD calls should be logged by the DX. So to define the same, command is, Clarification of the SUFFIX that gets printed with the call details Note that with each & every call, a suffix i.e. Ò’ or `T’ or `X’ will be printed. The meaning of the suffix will be as follows - Case 1 - If STD/ISD calls sharing is Disabled For Local / STD / ISD, if originator is also the terminator of the call, Ò’ will be printed as a suffix with the call. If a STD / ISD call is transferred by the originator to some other extension, the entire call will be logged into the account of the terminator with a suffix `X’.



Case 2 - If STD/ISD calls sharing is Enabled For Local / STD / ISD, if originator is also the terminator of the call, Ò’ will be printed as a suffix with the call. If STD / ISD call is transferred by the originator to some other extension, suffix `X’ will be printed with the originator & suffix `T’ will be printed with the terminator. If the call is transferred to more than one extension, `X’ will be printed with originator & `T’ will be printed for the rest of the extensions. Printing Commands Following are the printing commands. All the printing commands will have to be given through system programming. Set System SMDR Recording Level This command is used to define the recoding level of the system. 173 - Trunk outgoing, Local/STD/ISD. 174 - Only STD/ISD. Default: 173. On Line Printing The CPU processes the outgoing/incoming calls made, computes the data and delivers the computed results to the Printer/Buffer manager, which stores this data into the buffer. The Printer/Buffer manager prints the calls as per the commands as follows.

121 - On line printing from system buffer, clearing buffer, and continue printing on-line. In case of printer error, calls will not be lost. They will remain in the buffer until printing is resumed.

122 - Clear buffer without printing. 129 - On line printing from buffer without clearing buffer and continue printing on-line

while storing calls in buffer. 120 - Stop printing if on-line printing is given.

Note: If on line printing is enabled by the command `121’ or `129’, any other printing command i.e. ASMDR commands, will not work. So before giving any other printing commands, first stop the printing using the command `120’. Default: 120.



A sample of call details through on-line printing If on-line printing is taken by the command `121’ or `129’, following will be the format of the on-line ASMDR printing. ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 232 10:12:58 0:10 28/03/00 586987 2.00 O 0002 702 232 10:14:14 0:10 28/03/00 5896524 2.00 O 0003 701 239 10:16:30 0:16 28/03/00 58695 2.00 X 0004 702 232 10:28:40 0:50 28/03/00 5869874 2.00 O 0005 701 232 10:30:35 0:57 28/03/00 022568745869 28.98 O 0006 701 232 10:33:14 0:03 28/03/00 02256987654 2.52 O 0007 701 232 10:34:01 0:25 28/03/00 022658965478 13.86 O 0008 701 232 10:38:11 0:39 28/03/00 001165897654 41.58 O 0009 701 232 10:39:56 1:09 28/03/00 02256897546 35.28 O 0010 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0011 702 239 02:14:15 1:01 30/03/00 5869532 2.00 O 0012 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0013 703 239 02:34:49 1:01 30/03/00 5865478 2.00 O 0014 704 239 02:37:06 1:01 30/03/00 5865747 2.00 O 0015 705 239 02:39:26 1:01 30/03/00 5896584 2.00 O 0016 706 239 02:41:58 2:56 30/03/00 568952 2.00 O 0017 707 239 02:45:34 1:01 30/03/00 5963254 2.00 O 0018 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O 0019 701 200 08:59:42 0:04 30/03/00 2222222 2.00 O 0020 702 200 08:59:46 0:04 30/03/00 1234567 2.00 O 0021 703 200 08:59:50 0:03 30/03/00 3333333 2.00 O Note: Once On-Line printing is enabled, no other printing command will be accepted. So to get the ASMDR printing, first make the Off-Line printing through the command `120’. ASMDR Printing This command will selectively print calls extension-wise or trunk-wise. This command will print only those calls available in the buffer. Printing using this command will not erase calls from the buffer. The format of the command is, 22 LN - Print ASMDR without clearing buffer. Where LN is Trunk/Extensions LN - 200, 201,.... etc. corresponding to extension numbers. LN - 700, 701,.... for TRK 1, TRK 2, ....etc. Following will be the ASMDR printout format. I.e. command 22 Ext / TRUNK No. For example, if ASMDR printout is taken for extension no. 239, printout will be -



ASMDR printout sample of an extension ASMDR FOR LINE #239 ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 239 10:16:30 0:16 28/03/00 58695 2.00 X 0002 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0003 702 239 02:14:15 1:01 30/03/00 5869532 2.00 O 0004 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0005 703 239 02:34:49 1:01 30/03/00 5865478 2.00 O 0006 704 239 02:37:06 1:01 30/03/00 5865747 2.00 O 0007 705 239 02:39:26 1:01 30/03/00 5896584 2.00 O 0008 706 239 02:41:58 2:56 30/03/00 568952 2.00 O 0009 707 239 02:45:34 1:01 30/03/00 5963254 2.00 O 0010 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O ------------------------------------------------------------------------------------------------------------ TOTAL 20.00 ------------------------------------------------------------------------------------------------------------ ASMDR printout sample of a trunk ASMDR FOR LINE #701 ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 232 10:12:58 0:10 28/03/00 586987 2.00 O 0002 701 239 10:16:30 0:16 28/03/00 58695 2.00 X 0003 701 232 10:30:35 0:57 28/03/00 022568745869 28.98 O 0004 701 232 10:33:14 0:03 28/03/00 02256987654 2.52 O 0005 701 232 10:34:01 0:25 28/03/00 022658965478 13.86 O 0006 701 232 10:38:11 0:39 28/03/00 001165897654 41.58 O 0007 701 232 10:39:56 1:09 28/03/00 02256897546 35.28 O 0008 701 239 02:11:15 1:29 30/03/00 586987 2.00 O 0009 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0010 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O 0011 701 200 08:59:42 0:04 30/03/00 2222222 2.00 O ------------------------------------------------------------------------------------------------------------- TOTAL 134.22 ------------------------------------------------------------------------------------------------------------- Today’s Calls Printing This command is used to print the today’s calls only.

189 - To get the outgoing calls detail of the same day Note: You can also take the today’s calls printout by the command via direct access. i.e. ‘9 + Night Code + 9 (With office version) A sample of Today’s Calls Printout Today's Calls 30/03/00 ------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 701 232 10:12:58 0:10 28/03/00 586987 2.00 O 0001 701 239 02:11:15 1:29 30/03/00 586987 2.00 O



0002 702 239 02:14:15 1:01 30/03/00 5869532 2.00 O 0003 701 239 02:26:58 1:01 30/03/00 5896547 2.00 O 0004 703 239 02:34:49 1:01 30/03/00 5865478 2.00 O 0005 704 239 02:37:06 1:01 30/03/00 5865747 2.00 O 0006 705 239 02:39:26 1:01 30/03/00 5896584 2.00 O 0007 706 239 02:41:58 2:56 30/03/00 568952 2.00 O 0008 707 239 02:45:34 1:01 30/03/00 5963254 2.00 O 0009 701 239 02:49:30 1:43 30/03/00 5896521 2.00 O 0010 701 200 08:59:42 0:04 30/03/00 2222222 2.00 O 0011 702 200 08:59:46 0:04 30/03/00 1234567 2.00 O 0012 703 200 08:59:50 0:03 30/03/00 3333333 2.00 O ------------------------------------------------------------------------------------------------------------- TOTAL 24.00 ------------------------------------------------------------------------------------------------------------- Erasing of ASMDR of Specific Extension This command is used to erase the ASMDR of an extension. This command erases the call details of the last ASMDR of the extension that were printed. The command is -

29 EX Where Ex - 200 ,201,...............

Note: This command erases only that calls of the extension which were printed during last ASMDR printing of that extension. If ASMDR of the extension is not printed then this command will not erase the calls of that extension. Special Selected Printout This command will print all the desired call details that are asked through the commands. Using this command, a lot of options of the call details are available. 94 TRK EXT GRP HH DD MM RR XXXXX+H.F. Special printouts can be taken with this command. The printouts can be taken trunk wise, extension wise, time wise or even based on charges or based on the number dialed. The printouts can also be taken with a combination of any or all of these parameters. Where TRK - Trunk No. 700 to 79 (Not existing trunk is invalid) EXT - Ext. No. (Not existing Exit is invalid) GRP - Group of the extension no. (0 is invalid) This group is the department group, which is set by the command `32 EX G’. HH - 00 to 23 Time (24 is invalid) DD - Date of the calls (32 is invalid) MM - 01 to 12 Month (13 is invalid) RR - 01 to 99 Call Charges (00 is invalid) If RR = 01 then only those calls will be printed whose charges are more than Rs. 10 (Call charges ‘RR’ can be only in multiple of Rs. 10) XXXXX - 5 Digits Tel No. Corresponding to the telephone no or STD/ISD codes where calls have been made.



Please note this command doesn’t cover the range of the days for the printouts like if you want to take a printout from 10.02.98 to 13.02.98 then you cannot take the printout by this command. TRK, EXT GRP HH, DD, MM, RR, XXXXX are the fields. If any field is not required for the printout then enter the invalid entry in place of that field (Invalid entries are given above) Example : If the following printout is required : The calls made by the all extensions on 10th of every month through CO & the call charges should be more than Rs. 10 The command will be 94 800 475 0 24 10 13 01 + H.F. Here only DD & RR are the valid entries & rest is invalid. Thus all the invalid entered fields will be disable & the required calls will be printed. Another Example: The calls of extension no 222 through CO 700 made on Feb & only STD/ISD calls are required then the command will be : 94 700 222 0 24 32 02 00 0 + H.F. Here TRK, EXT, MM & X are valid and rest entries are invalid. Diversion of printer port to serial port Sometimes it is required to divert the content of the parallel port to the serial port of the system. This command diverts the printer port content to the serial port that can be view on the computer through any serial port protocol like `TERM.EXE’, `PROCOM’, `XTALK’, `HYPER TERMINAL’ Command is, 12 X Where X - 3 For diversion disabled. X - 4 For diversion Enabled. Default: 123



Chapter 6 Quick Reference Of User Features

1. Internal Call : Dial Extension No.

2. External Call : Dial 0 or 700,701,…….

3. Hold A Line : While Talking press Hold/ Flash

4. Call Transfer : Hold / Flash + Ext No.

5. Call Consult : Hold/ Flash + Ext No.

6. Brokers Call : Hold / Flash

7. Redial

a) From Key Phone : Redial Key b) From SLT : `*’

8. Call Parking : Hold / Flash + 6

a) Parked call pick up from the same ext : 87 b) Parked call pick up from the another ext : 53+Ext who parked the call.

9. Call Pick Up

a) Department-wise : 6 b) Selective Pick up : 54 + Ringing Ext No.

10. Auto Call Back : Dial 8 on busy tone

11. Listen-In : Dial 6 on busy tone.

12. Call Privacy : SUP + 42

13. Silent Monitoring : 57 + Key Phone Ext No.

14. Emergency Call (Only from KTS) : Press ECALL+ Busy Ext .

15. Personal Pass code Setting : SUP + 2 + NNN + NNN

16. Enter Own Supervisory Mode (SUP): 55 + Ext’s Pass Code

17. Dynamic Call Control : SUP + 1 + X

Where X - 0 For Only Internal - 1 For restricted Dialing - 2 For Level One Off - 3 For only Local - 4 For Local / STD - 5 For Local / STD / ISD

18. Call Forwarding

a) Call Forwarding all Calls : SUP + 3 + Ext No. + 1 b) Call Forwarding on No Reply : SUP + 3 + Ext No. + 2 c) Call Forwarding on busy : SUP + 3 + Ext No. + 3

Cancellation of Call Forwarding of all types : SUP + 50



19. Follow Me : 52 + Ext No.

20 Cancellation of Follow me of all : SUP + 50

21. DND : 84

Cancellation : 86

22. Hotline Setting

a) Immediate Hotline with an Ext : SUP + 90 + Ext No. + Hold / Flash b) Immediate Hotline with a trunk : SUP + 90 +Trunk + Hold/Flash c) Immediate Hotline with an external tele no. : SUP+90+Trk + Tele No.+Hold/Flash d) Delayed Hotline with an extension : SUP + 91 + Ext No. + Hold / Flash e) Delayed Hotline with a trunk : SUP+ 91+ Trk + Hold/Flash f) Delayed Hotline with an external tele no. : SUP+91+Trk +Tele No.+ Hold/Flash

Cancellation of delayed Hotline : SUP + 50 Cancellation of Immediate Hotline : Prog + PW + 31 EXT 9

23. Conference : 83 after parking of the desired calls

24. Message (From Key Phone) : Press MSG key.

25. Mini Email : SUP + 7 + X

The value of X will be Out for lunch 100 00 Back at hh:mm 2 HH MM (HH MM is the time in 24 hrs) Gone for day 3 00 00 Busy in meeting 400 00 Back on dd/mm 5 DD MM (DD & MM are the date & month) Call at ‘ext no.’ 6 NNNN (NNNN is the ext. no. In 4 digits)

26. Paging : 80

27. Voice Paging of Key Phone : Dial 2 while hearing RBT

28. Master Cancellation : SUP + 50

29. Back Ground Music : 82

30. D/N Changeover Manually : 9 + Night Code + 1 For Day 9 + Night Code + 0 For Night 31. Memory Dialing

a) From Key Phone : Memo Key + Bank No. From SLT b) From SLT : Dial 1XXX

32. Auto Redial

a) From Key Phone : Hold + Redial Key b) From SLT : Flash + #

33. Special Trunk Group Access : 89



Chapter 7

Quick reference of system programming

1. Set System Time : 43 HH MM

2. Set System Date : 61 DD MM YY W

3. Resetting of the RTC : 499 111 111

4. Setting of Main Operator / Aux Operator : 31 Ext X

5. Operator Access by `9’ : 25 9 1

6. Setting of DSS : 36 Ext X

7. Allocate KTS to DSS : 41 DSS KTS

8. Setting of KTS Keys : 44 D K F

9. Set DSS Keys : 45 K F

10. Set Flexible Numbering Plan : 63 O N 1

11. Print System Flexible Numbering Plan : 19 0

12. Bulk Range Programming : 00 CC S E…….

13. Enable / Disable a Line : 30 LN X

14. Set Trunk Dialing Type : 30 TRK X

15. Set Trunk Metering Type : 39 TRL X

16. Set Time Base & Delayed Dialing Time : 23 T D

17. Incoming Trunk Landing : 42 TRK D N 1

18. Incoming Trunk Landing at D/N Mode : 42 TRK D N 2

19. Service Group for D/N Mode : 91 G EX1 EX2…..EX6 + Hold

20. One Termination for trunk : 41 TRK EXT

21. DISA Messages Recording : 11 X

22. Setting of DISA ANS PORT : 31 EXT 7

23. CLI On Analog Trunks : 56 + 00 + 125 + 001 + 00

24. CLI Extending while transferring a trunk call : 56 + 00 + 125 + 129 + 000

25. CLI on SLT : 33 EXT 2/3

26. Trunk /Ext Grouping for Trunk Access : 37 EXT/TRK G

27. Auto Redial Trial & Interval between 2 trials : 28 D N

28. Auto Redial Class for Trunk : 38 TRK Y

29. Set Special group for trunks : 39 TRK Y

30. Feature Locking : 24 F 1

31. Set System Features : 25 F A



32. Set Flash Timings of the System : 28 T P

33. Setting of Gate Phone : 30 EXT 1

34. Hot Line cancellation : 31 EXT 9

35. Setting of the Department : 32 EXT G

36. Paging Rights : 33 EXT 1

37. Listening-In Rights : 35 EXT 1

38. Call Privacy Rights : 34 EXT 1

39. Call Disconnection for Extensions : 35 EXT Y

40. Call Disconnection / Warning Tone Time : 16 X

41. Call Duration / Warning Tone : 35 EXT Y

42. Reset Extensions Pass code : 38 EXT 1

43. Setting of the Boss Line : 39 EXT 1

44. Setting of the Secretary Line : 41 Ex Ey

45. Second Trunk Pick-Up Rights : 39 EXT Y

46. Dialing Rights of An Extension : 42 EXT D N 1

47. Setting of Private Line : 48 TRK EXT

48. Setting of Extension’s Name : 92 EXT ABCD…+ Hold

49. Fill Global Banks : 93 Bank Trk Tele No. + Hold

50. To Program Number of mode free banks : 56+622+000+XX+00

51. Call Budgeting Amount : 65 Ext MMMM

52. Setting of Restricted Digits : 52 D1 D2 D3 D4 D5

53. Change System Password : 81 NNNN NNNN 1

54. Auto Day / Night Changeover Timings : 82 W HH MM hh mm

55. Manual D / N Mode Changeover : 18 1

56. Set Night Code : 21 ZZ

57. Setting of the weekly off day . 13 X

58. Factory Reset : 1 4 X

59. Length of the local Tele number for Printing . 54+62203+00+X+00

60. Check Cheat Dialing for outgoing : 54+54823+00+X+00

61. Check cheat Dialing for incoming : 56+54823+00+X+00

62. Host Computer Interface : 12 X

63. Host Computer Ready : 25 8 X

64. AOC Display on KTS : 33 EX 6 / 7

65. CSTA : 33 Ext 5/4

66. Voice Mail Extension : 36 Ext 1/0

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Coral Telecom (India) all EPABX Programming Manuals