CBS solution overview CBS is networking of branches, which
enables customers to operate their accounts, and avail banking
services from any post office on CBS network, regardless of where
they maintain their account The customer is no more the customer of
a particular post office. Thus, CBS is a step towards enhancing
customer convenience through Anywhere and Anytime Banking CBS will
have the following features which are not available in Sanchay
Post: Real-time 24x7 processing capability, Centralized database,
Availability of alternate channels, Capture of KYC (Know Your
Customer) details, Adequate audit & inspection features and
many more.. 1.1.2
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Core banking key features 1.1.3
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Core banking enablers 1.1.4
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Key features of CBS 1.1.5
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Key features of CBS Finacle Customer Information File (CIF)
Unique ID for tagging customer information All accounts are
associated with a customer across country under one CIF Enterprise
Content Management System (ECMS) Infrastructure to capture and
store scanned documents electronically Document stored is
accessible at all location (having proper authority) Customer
Interaction channels Call Center, Internet and Mobile Banking
Signature Verification System (SVS) Upload and view photographs,
signature and customer documents Risk based authentication Risk
evaluation based on transaction pattern, location, device etc.
Secondary authentication using One time password Deposit Modeling
View of various scenarios of Term Deposit available at postal
counter to help customer in selecting best option 1.1.6
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Key features of CBS finacle Common Reporting System Using
Management Information System (MIS) Agent portal Online interface
for Agents Integrated with external and internal systems External
Money gram, Western Union Internal Human Resource, General Ledger,
Finance & Accounts User access management Centralized User
access management policy Anti Phishing To enhance security of
online transactions Recurring Deposit - Bulk Posting Process Agent
can enter the amount deposited against accounts they service.
Counter PA will verify the cash/ cheque deposits and post actual
transactions (on same day before day end) 1.1.7
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How CBS differs from Sanchay Post Distributed Vs. Centralized
Document repository Product parameters and their roll out User Id
creation and Role based access control Patch management Menu driven
vs. Short cut application Integrated with Other departments like
treasury (dependent on CSI) English vs. Multilingual Field names
(Data Entry in English only) Audit Log Circle Processing Centre
(CPC) Central IT team 1.1.8
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Role of Circle Processing Centre New Team for processing
banking related operations which are not customer facing. One CBS
CPC will be there for each Circle. Activities in CPC Account
Opening Related KYC and AML compliance checks Existing CIF
maintenance Existing accounts maintenance for account opening
requests Enterprise Content Management System Physical document
receipt, unbundling and segregation Scanning Uploading into content
server Revert physical documents back to originating office for
safe keeping 1.1.9
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Document processing 1.1.10
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Document processing 1.1.11
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Key benefits of CBS 1.1.12
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Benefits for counter PA/Supervisor Increased efficiency in
tasks Automatic interest calculation Automatic Report generation
Agents module(automatic disbursement of commission) RD Bulk posting
Unique ID for each agent with details available in system Automatic
credit of commission to agent account All scheme details available
on single click Information available for better task planning
1.1.13
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Benefits for counter PA/Supervisor Shorter queues at counters
Internet banking to customers ATM for cash withdrawals Call centers
for enquires E statements, notifications alerts on email
1.1.14
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Benefits for counter PA/Supervisor Fast access Capture details
of standing orders Unique Customer ID mapped against all accounts
owned by a single customer Refined search criteria ; Shorter
response time for data retrieval 1.1.15
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Benefits for counter PA/Supervisor Reduced Human Errors Auto
renewal of term deposits in absence of customer instructions
Calculation logic is in built in the system Automatic interest
calculation to accuracy level till months and dates Automatic
calculation of charges for late payments of installments
1.1.16
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Benefits for counter PA/Supervisor Audit Reports/ Alerts/
Control Fraud Role based authorizations (eg. Information can be
altered only by authorized person) Suspended customers details
coming from AML available on CBS Register of Duplicate certificates
issued Provision to place holds / restrictions on accounts or funds
within an account with authority as per the requirements of the PO.
SMS and e-mail alerts about financial transactions 1.1.17
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Benefits for counter PA/Supervisor Provide improved customer
service Centralized update of all new rates, and policies like
changed forms, required documents etc. Single answer to customers
at all counters across all post offices All customer related
information available at single screen 1.1.18
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Benefits for Postmasters Monitoring and Tracking Monitoring and
tracking of pending requests Easier tracking of accounts and
transactions Reports on: Pledged certificates and released
certificates forfeited certificates List of Certificates issued and
discharged Daily Unsold PO Cash Certificates and many more. 24X7
access to reports online 1.1.19
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Benefits for Postmasters Forecasting and target planning List
of accounts of Pre mature closure, year wise for in each category
Details of monthly/quarterly interest payable to customer/ Counter
Staff payments 24X7 technical support 1.1.20
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Benefits for Postmasters Audit Reports/ Alerts/ Control Fraud
Real time Fraud Management Monitoring Provision to revoke
restrictions on an account (hold, lien, freeze.) as per DoP
policies with appropriate authorization 1.1.21
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Benefits for System Administrator Increased efficiency in tasks
No software patches at local office level; centralized automatic
update Secured data through encryption, firewalls, restricted
access Lesser queries from employees Dedicated Helpdesk for
employees 24X7 technical support 1.1.22
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Benefits for System Administrator Network Efficiency Solution
to support on low bandwidths also Primary and secondary network
lines Easy transfer of data from sanchay post Easy tracing of old
accounts to new accounts during migration/ interim period through
mapping. Migration of Existing Accounts & Certificates from
Sanchay Post branch to CBS environment 1.1.23