Core PersonnelCore PersonnelManaging Director IVOPS Mr Neil Wiggins, over 20 years

experience in all areas of Terminal business and Planning

Senior Director TOPS Mr Peter Hope, over 25 years

experience in all areas of Terminal Operations and

Training Management

Process Manager TOPS Ms Julia Augstein, over 10

years experience in Yard Planning and Strategies,

Terminal Operations and Lean / Six Sigma

We connectWe connect

Through our extensive network

we know the right people for the

right job around the globe.

We can assist with recruiting

additional expert staff or teams

with extensive experience

subject to customer needs and

project requirement.

Cultural DiversityCultural DiversityOur staff is experienced in working in different cultural environments and versed

in sensitively dealing with cultural diversity and adapting to local customs. We

have worked on long term contracts or projects in following regions:

During that time we have also closely and fruitfully worked with

colleagues from all over the world, including America, South America,

Africa and all Europe as well as Middle and Far East.

Mission StatementMission StatementOur mission is to ensure a sustainable, stable and

smooth Operations on high safety, productivity and

quality levels. Through adequate training and team work

we nurture a motivated, qualified and competent local

workforce always looking for continuous improvement.

Monitored by a meaningful and

transparent metric and KPI system that

is the road map to long term success

and stability at minimum cost.

Your Gain – Your Gain – Hard & Soft SavingsHard & Soft Savings

Training programs & schedules

Efficient, lean

processes

Improved Customer

Satisfaction

Streamlined communi-

cation

High service quality

Optimal information

flow

Productivity Increase

Highest Safety

standards

Together with the customer we sit down to evaluate

and analyse the existing situation in Operations.

Based on that we provide a gap analysis supported

by data collection that will

assist with identifying and prioritising the areas of

concern to address.

We then develop improvement and training programs specifically

tailored to the customer’s needs and local

requirements to enable the terminal to move up the

next level.

Our ApproachOur ApproachImprovement through analysis and engagement!

Our MethodsOur Methods Audit, data collection, and analysis of current operations

resulting in gap analysis

Process Mapping and Lean Six Sigma

Process Improvement Methodology,

Implementation & Control Plans

Training and hands on mentoring of existing staff (blue and

white collar, supervisory, management) in all aspects of

operations including Health & Safety

Based on a gap analysis in required areas, specific

development and delivery of customised training programs:

Training and hands-on mentoring of managerial and

supervisory staff in Operations / Planning

Comprehensive training programs and schedules for

equipment operators and other functional operational staff as

well as planning staff

Safety training and education, safety awareness

Comprehensive training of process improvement

methodologies

Training ServicesTraining Services

CompetenciesCompetenciesThe Terminal Operations Division Core Team offers a combined experience of

over 55 years in

Terminal planning and development

Operations development

Operations staff training on all levels in both static and dynamic operations

environments

Safety education

Vessel and Yard planning, both static and dynamic

Yard strategy and development

Process analysis and improvement (Lean / Six Sigma Methodology)

Terminal systems

Experience & ProjectsExperience & Projects