Core topics and link with mediation - APMF Asia … · Kahler Communication Europe Process Communication Model® Core topics and link with mediation ... model developed by Dr. Taibi

Process Communication Model®

Kahler Communication Europe Process Communication Model®

Core topics and link with mediation

BySibylleOUWERXcer1fiedtrainer,KahlerCommunica1onsEurope,VietnamAPMFDaNang,11-13November2017



Process Communication and Process Therapy originated from a clinical model developed by Dr. Taibi Kahler called the Miniscript.

Dr. Kahler was awarded the Eric Berne Memorial Award for this work.

PCM starts by observing the behavior à psychological framework

Communication will be effective when using the right communication

channel.

Stressbehavior is predictable and can be avoid by recognize the

psychological needs.

As a mediator you can intervene to make the communication effective,

by using the right channel and by recognizing the psychological needs.

© 1996, 2012 Kahler Communications, Inc.

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The Rule of Communication

Communication will take place

if

there is an offer and acceptance

in the same Channel


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Kahler Communication Europe Process Communication Model® © 1996, 2012 Kahler Communications, Inc.

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Channel I: INTERVENTIVE

This channel « interrupts » loss of control; it does so by giving directives aimed at the five senses.

This Channel is used in case of emotional crisis (accident etc.)



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Channel 2: DIRECTIVE

This channel gives a directive or a command aimed at somebody else’s thinking part .



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Channel 3: REQUESTIVE

It is the exchange of clear, crisp, information. Feelings are not involved, questiona are answered directly.



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Channel 4: NURTURATIVE

This channel offers acceptance & warmth from the nurturing, caring and sensitive part of us.



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Channel 5: EMOTIVE

This channel is like a playful exchange between two individuals. It triggers a spontaneous response from the other.



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CONVICTIONS TIME STRUCTURE RECOGNITION OF WORK RECOGNITION OF THE PERSON SENSORY NEEDS CONTACT SOLITUDE INCIDENCE



HOW DO WE KNOW WHO NEEDS WHICH RECOGNITION ?

HOW DO WE KNOW WHICH CHANNEL TO USE ?


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Everyone views the world around them in at least six different ways -- through their Perceptions of thoughts, emotions, opinions, reflections, actions or reactions (likes and dislikes).

Not only are these the filters by which we experience the world, these Perceptions become the way we contact others and prefer that they contact us. Each of us has a primary Perception or preference as to how we should say the content of what we are saying.


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Everyone views the world around them in six different ways:

Thoughts

Opinions

Emotions

Inactions (reflections)

Reactions (likes or dislikes)

Actions



Thinker Thoughts

Persister Opinions

Harmonizer Feelings

Imaginer Reflection

Rebel Reaction

Promoter Action



Six types



Perceptions

A B

Emo%ions Thoughts

‘match’



Each of us develops a predominant personality type early in life and that does not change.

Each personality type is OK.

No one type is better or worse, more smart or less smart, more OK or less OK than any other.

Each type has specific motivators characterized by differences in character strengths, psychological needs, perceptions and favored communication channels.



The way we perceive things different can lead to misunderstandings, and can give us food for stress, and misunderstandings.

To avoid this, using the right channel and giving the right recognition will be a key to a better communication.

By observing the behavior and listening to the other fully, we will have indicators of stress and can adjust our communication, or invite the clients to adjust their communication and go out of miscommunication.


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PERCEPTION: Thinks first; identifies and categorizes people and things

CHARACTER STRENGTHS:

Responsible, logical, and organized

PERCENTAGES:

Western Population – 25%; 75% are male and 25% are female

FACIAL EXPRESSIONS:

Horizontal lines on forehead

OFFICE/HOME:

Organized, functional, orderly, contemporary; awards, certificates, plaques, “Everything in its place”

TRAITS:

Ability to think logically; takes in facts and ideas and synthesizes them

EXAMPLES:

Mr. Spock, Descartes, Emily Bronte, Joe Friday, Tintin, Adrian Monk, Monica (in “Friends”)



UNDER STRESS FIRST DEGREE:

WORDS: UNNEEDED QUALIFICATIONS

TONES: MEASURED

GESTURES : PUNCTUATION WITH FINGERS OR HAND

POSTURE: MEASURED ROBOTIC FACIAL EXPRESSION: STRAINED UNDER STRESS SECOND DEGREE: NO DELEGATION, OVER CONTROLLS OFFER: 1.  COMMUNICATION CHANNEL : REQUESTIVE

2.  RECOGNITION: FOR WORK, RECOGNITION FOR TIME STRUCTURE



PERCEPTION:

Judges first, evaluates with opinions


Dedicated, observant, and conscientious

PERCENTAGES:


FACIAL EXPRESSIONS:

Furrows between eyes; piercing eyes

OFFICE/HOME:

Functional; traditional furniture, period pieces, antiques

TRAITS:

Ability to give opinions, beliefs, and judgments

EXAMPLES:

Martin Luther King, Eleanor Roosevelt, Marie Curie, Sherlock Holmes, Superman



UNDER STRESS FIRST DEGREE: WORDS: Big words Over-qualifies details, Questions Tone : Precise Gestures: Calculated Posture: Rigid, Stiff, Aloof Facial expression: Head up, Piercing eyes UNDER STRESS SECOND DEGREE: PUSHES BELIEFS OFFER: 1.  COMMUNICATION CHANNEL: REQUESTIVE CHANNEL

2.  PSYCHOLOGICAL NEED: RECOGNITION FOR WORK, AND FOR OPINIONS



PERCEPTION:

Feels first; takes in people and things by feeling about them


Compassionate, sensitive, and warm

PERCENTAGES:

Western Population – – 30%; 25% are male and 75% are female

FACIAL EXPRESSIONS:

Half moon over the eyes, nails, make-up, hair styles very important

OFFICE/HOME:

Cozy, soft, nest-like; plants, family pictures, pleasant smells, soothing music, soft colors, comfortable furniture

TRAITS:

Ability to nurture and give to others, good at creating harmony

EXAMPLES:

Dinah Shore, Sissi, Barney, Lassie, E.T., Dr. Bones McCoy, Casper



UNDER STRESS FIRST DEGREE: WORDS: Maybe, Kinda, You know TONE: Whines, Raises at end of sentence GESTURE: Head nodding, Chin tucked POSTURE: Shoulders in, Head forward FACIAL EXPRESSION: Raised eyebrows, Timid, Looking up UNDER STRESS 2nd degree Makes mistakes, Overadapts

OFFER:

COMMUNICATION CHANNEL: NURTURE CHANNEL

PSYCHOLOGICAL NEED: SENSORY NEEDS, RECOGNITION AS A PERSON



PERCEPTION:

Reflections; motivated into action by things and people


Imaginative, reflective, and calm

PERCENTAGES:


FACIAL EXPRESSIONS:

Smooth face, few lines even with age

OFFICE/HOME:

A place to work or live – plain, rustic, no frills, environment not important

TRAITS:

Ability to be introspective; works well with things and tasks

EXAMPLES:

Clark Kent, Charlie Brown, Gary Cooper, Albert Einstein, Jean-Louis Trintignant, Greta Garbo



UNDER STRESS FIRST DEGREE

WORDS: It came to me, It occurred to me TONES : Monotonic

GESTURES: None POSTURE: Rigid, frozen FACIAL EXPRESSION: Moulded, Cold, expressionless

UNDER STRESS SECOND DEGREE

PASSIVELY WAITS

OFFER:

1.  COMMUNICATION CHANNEL: DIRECTIVE

2.  PSYCHOLOGICAL NEED: SOLITUDE



PERCEPTION:

Reacts to people and things with likes and dislikes


Spontaneous, creative, and playful

PERCENTAGES:


FACIAL EXPRESSIONS:

Smile lines around the eyes and mouth; twinkle in the eyes

OFFICE/HOME:

Full of stimulation – posters, games, toys, lights and sounds

TRAITS:

Ability to play and enjoy the present

EXAMPLES:

James Dean, Snoopy, Dennis the Menace, Lucy, Thomas Edison, Robin Williams (in Mrs Doudtfire)



UNDER STRESS first degree

WORDS: I can’t, Ah…..,Asking , Indirectly, I don’t , know TONE: Strained Pressured GESTURES: Helpless POSTURES: Leans forward Bent down, Head up, Facial expression : Struggling, Wrinkled

UNDER STRESS second degree

Blames

OFFER:

1.  COMMUNICATION CHANNEL EMOTIVE CHANNEL

2.  PSYCHOLOGICAL NEED: CONTACT



PERCEPTION:

Action oriented


Adaptable, persuasive, and charming

PERCENTAGES:


FACIAL EXPRESSIONS:

Ruddy complexion

OFFICE/HOME:

Thick carpets, stuffed chairs, trophies, reds and blacks

TRAITS:

Ability to think logically; takes in facts and ideas and synthesizes them

EXAMPLES:

James Bond, Jack Sparrow (Johnny Depp in Pirates of the Caribbean), Johnny Storm (Chris Evans in Fantastic Four), Zack Mayo (Richard Gere in An Officer and a Gentleman), Frank Abagnale (Leonardo DiCaprio in Catch Me if You Can)



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UNDER STRESS FIRST DEGREE WORDS: What made, you think, How did he, make you feel, Says YOU rather than I TONES: Meant to impress GESTURES: Exaggerated POSTURE: Imposing FACIAL EXPRESSION: Confident, un-blinking UNDER STRESS Second degree Manipulates

OFFER:

1.  COMMUNICATION CHANNEL DIRECTIVE

2.  PSYCHOLOGICAL NEED: INCIDENCE



First Degree


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Driver Second-by-Second Behaviour Mismanagement Behaviour

THINKER with Be Perfect (for you)

Uses big words, over explains, over qualifies.

Does not delegate

PERSISTER with Be Perfect (for me)

Uses big words, expects others to be perfect, asks complicated questions

Focuses on what is wrong, not what is right

HARMONISER with Pleasr you

Over adapts to others, doesn’t ask directly for things Becomes too wishy-washy in decision making

IMAGINER with Be Strong (for you)

Believes that things or people are in charge of their thoughts or emotions

Withdraws and spins wheels

REBEL with Try Hard (for you)

Does not answer questions directly, ‘Uh,’ Huh?’, invites others to ‘do’ or to ‘think’ for them

Delegates inappropriately and without direction

PROMOTER with Be Strong (for me)

Says ‘you’ when meaning ‘I’, invites others to believe they are not in charge of their emotions or thoughts

Expects others to fend for themselves




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Mask

Second Degree

Personality Phase Failure

Mechanism

THINKER Over controls

PERSISTER Pushes beliefs

HARMONISER Makes mistakes

IMAGINER Passively waits

REBEL Blames

PROMOTER Manipulates



Interaction Strategy Personality Types Channel to Offer Perception Psychological need Thinker Requestive (3) Thoughts Work /Time structure

Persister Requestive (3) Opinions Work/ Beliefs

Harmonizer Nurturative (4) Emotions Person/ Sensory

Imaginer Directive (2) Inactions Solitude

Rebel Emotive (5) Reactions Contact

Promoter Directive (2) Actions Incidence



GOOD LUCK AND THANKS

Sibylle Ouwerx, certified trainer Process Communication, by Kahler Communications Europe.

Contact info : [email protected]


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Core topics and link with mediation - APMF Asia … · Kahler Communication Europe Process Communication Model® Core topics and link with mediation ... model developed by Dr. Taibi