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Cornwall The Official Tourism Guide for Cornwall 2015 booking form ...................................................................................... 2015 PRICES HELD Book by Friday 16 May and save 10%

Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

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Page 1: Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

CornwallThe Official Tourism Guide for Cornwall

2015 booking form......................................................................................

2015

PRICES HELDBook byFriday 16 Mayand save10%

Page 2: Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

ALL advertisers MUST tick the box to indicate what size advertisement they require

Should you be wishing to place more than one advertisement, please complete a separate booking form for each advertisement.

Booking your Advertisement – Accommodation & Editorial Advertisers

Cornwall Guide Advertising Rates

1 Complete all appropriate sections of this booking form, sign and return ALL pages.

2 Either enclose full payment as indicated or complete the Debit/Credit Card Payments section indicating Full or Stage Payments.

3 You do not need to be a member of Visit Cornwall to advertise within this publication. However, details of Visit Cornwall Membership may be obtained from the Membership Team on 01872 322905.

If you have any questions about advertising, please contact

Lynn Pascoe at Visit Cornwall:

Tel: (01872) 322908All booking forms must be returned by Friday 23 May 2014

New Advertisements Under Half A PageALL advertisements under half a page are set to a standard format – see page opposite. The maximum amount of imagery that can be incorporated within each advertisement size can be viewed on the Standard Format Advertisements page.

You will need to work your way through the booking form completing all the respective areas.

Repeat Advertisements Under Half A PageMake any corrections to text, tariff, facility codes and logos on the enclosed copy of your 2014 advertisement without exceeding the maximum allocation for your advertisement size.

Repeat Full Or Half Page AdvertisementsIf you have a full or half page repeat advertisement supplied by a designer NO CHANGES can be made.

New Full or Half Page AdvertisementsFor 2015, full and half page advertisements can either be supplied on disc as your own artwork or can be set to a standard format.

Visit Cornwall Member rates

SIZE TICK CONTENT BASIC VAT @ 20% TOTAL EARLy BIRd dISCOUNT TOTAL PRICEOutside Back Cover Must be supplied on disc. You choose the content £8000.00 £1600.00 £9600.00 £8640.00

Inside Back Cover Must be supplied on disc. You choose the content £5600.00 £1120.00 £6720.00 £6048.00

Full page Must be supplied on disc. You choose the content £4393.50 £878.70 £5272.20 £4744.98

Full page Set to our standard format £4393.50 £878.70 £5272.20 £4744.98

Half page Must be supplied on disc. You choose the content £2474.50 £494.90 £2969.40 £2672.46

Half page Set to our standard format £2474.50 £494.90 £2969.40 £2672.46

Third page 100 words, 4 logos and colour picture (s) £1944.25 £388.85 £2333.10 £2099.79

Quarter page 80 words, 3 logos and colour picture (s) £1388.75 £277.75 £1666.50 £1499.85

Sixth page 60 words, 3 logos and colour picture (s) £1055.45 £211.09 £1266.54 £1139.89

Twelfth page 40 words, one logo and one colour picture £485.00 £97.00 £582.00 £523.80

Twenty-fourth page 12 words, one logo and one colour picture £220.00 £44.00 £264.00 £237.60

Twenty-fourth page 20 words, one logo [no picture] £220.00 £44.00 £264.00 £237.60

Non Member rates

SIZE TICK CONTENT BASIC VAT @ 20% TOTAL EARLy BIRd dISCOUNT TOTAL PRICEOutside Back Cover Must be supplied on disc. You choose the content £10400.00 £2080.00 £12480.00 £11232.00

Inside Back Cover Must be supplied on disc. You choose the content £7280.00 £1456.00 £8736.00 £7862.40

Full page Must be supplied on disc. You choose the content £5711.55 £1142.31 £6853.86 £6168.47

Full page Set to our standard format £5711.55 £1142.31 £6853.86 £6168.47

Half page Must be supplied on disc. You choose the content £3216.85 £643.37 £3860.22 £3474.20

Half page Set to our standard format £3216.85 £643.37 £3860.22 £3474.20

Third page 100 words, 4 logos and colour picture(s) £2527.53 £505.51 £3033.04 £2729.74

Quarter page 80 words, 3 logos and colour picture(s) £1805.38 £361.08 £2166.46 £1949.81

Sixth page 60 words, 3 logos and colour picture(s) £1372.09 £274.42 £1646.51 £1481.86

Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60 £680.94

Twenty-fourth page 12 words, one logo and one colour picture £285.99 £57.20 £343.19 £308.87

Twenty-fourth page 20 words, one logo [no picture] £285.99 £57.20 £343.19 £308.87

Booking your Advertisement – Accommodation Advertisers ONLY

As the editorial pages of this guide is designed using distinctive, high quality photography, we reserve the right to refuse poor quality, outdated pictures within the advertising section

Booking your Advertisement – Editorial Advertisers ONLY

You / your design agency will supply a print ready PDF file of your advertisement no matter what size advertisement you book.

A specification sheet will be sent upon receipt of this booking form to you or your design agency.

You will need to work your way through the booking form completing all the respective areas.

Page 3: Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

Name*:

Establishment Name:

Telephone:

E-Mail:

Web: www.

Address:

Post Code:

* If you do not wish your name to appear in your

advertisement please tick here

To Be Completed By All Cornwall Guide Advertisers Address For Correspondence / Bookings

To be completed by Accommodation advertisers ONLY — Editorial advertisers go to Section 6

1 Which Area?A version of the map will appear in the Cornwall Guide. Please mark a large X in the square on the map where your accommodation is. Your advertisement, including the grid reference, will then appear in one of the following sections:

West South Coast North Coast

Bodmin Moor All Cornwall Farm Holidays

All Cornwall Self-Catering Agencies

If you market yourself, for example, as South Coast but are located on Bodmin Moor then tick the box indicating the area you wish to be placed.

3 Your Advert InformationText, E-Mail, Web Address & Tariff – To Be Supplied On Disc Or Separate Sheet By ALL NEW Advertisers Or If you Are drastically Amending your Current Text. Alternatively, you can e-mail [email protected]

Text – Please supply either 12, 20, 40, 60, 80 or 100 words. Please do not exceed the maximum allocation for your advertisement size. We reserve the right to edit your text.

E-Mail / Web – Web addresses must only lead to National Quality Assessment Scheme, Visit Cornwall Recognised Inspection Scheme rated or Visit Cornwall Accommodation Charter establishments.

Tariff – (12 words only – each price, eg, £25 counts as one word). All prices must include VAT.

IMPORTANT: It is made clear in the guide that prices quoted by you are only an indication of your tariff, so you can safely make an estimate now.

Facility Codes (continued)

Please do not exceed the maximum allocation for the advertisement size you have booked (up to 5 codes for 1/24th, up to 10 codes for 1/12th page advertisements and up to 15 codes for all other sizes).

you do NOT need to complete this section unless you are changing the codes in your 2014 advertisement but please check that all codes are still valid.

Parking provided

Suitable for disabled

Lift

Ground floor bedrooms available

Open at Christmas

Special Breaks available

Phone in s/c property or hotel room

En-suite bedrooms

Hairdrier available

Electric shaver points

Tea/coffee facilities in bedrooms

Cots available

TV in s/c property or hotel bedroom

Evening entertainment

Linen provided

No smoking establishment

Central heating/night storage heaters

Foreign languages spoken

Broadband

Internet

WiFi

Restaurant/cafe on site

Vegetarian/special diets catered for

Licensed

Children’s facilities/playroom

Games room

Outdoor swimming pool

Indoor swimming pool

Dogs/pets accepted

Linen for hire

Laundry facilities

Motor caravans admitted

Showers on site

Shop on site

Electric hook-ups

Credit cards accepted

9

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4 Facility CodesTourism facility codes are included in all accommodation advertisements (except on supplied advertisements). Please circle the codes which you require.

2 Which Section?You can only appear in the section to which your National Quality Assessment Scheme rating pertains, eg, a Hotel must advertise within the Hotels section. A Guest House must advertise within the Guest Accommodation section.

Hotels

Guest Accommodation

Self-Catering

Holiday, Touring & Camping Parks

Individual Caravan You may choose Self-Catering or

Holiday, Touring & Camping Parks

Holiday Village You may choose Self-Catering or Holiday, Touring & Camping Parks. Visit Cornwall reserves the right to overrule.

Serviced Apartments You may choose Self-Catering

Alternative Accommodation

Budget Hotels

Campus You may choose Guest Accom or Self-Catering

Chalets You may choose Self-Catering or Holiday, Touring & Camping Parks

Hire Craft & Hotel Boat

Hostel

1

A MLKJHGFEDCB

2

3

4

5

6

7

8

9

10

WEST

SOUTH COAST

BODMIN MOORNORTH COAST

PENZANCE

ST IVES

FALMOUTH

ST AUSTELL LOOE

PLYMOUTH

BODMIN

BUDE

HELSTON

CAMBORNE

REDRUTH

NEWQUAY

PADSTOW

LAUNCESTON

LISKEARD

TRURO

Polperro

Mevagissey

Gorran Haven

Portloe

Portscatho

St Mawes

Veryan

HelfordMawnan Smith

PorthallowPorthoustock

CoverackKennack Sands

Cadgwith

PenrynStithians

PorthcurnoLamorna

Mousehole

Marazion

Portreath

Zennor

CapeCornwall

St JustNewlyn

Praa Sands

PorthlevenGunwalloe

Gweek

St Keverne

Mullion

Kynance CoveLizard

SennenLand’s End

Carbis Bay

Porthtowan

St Agnes

Feock

PhilleighRuanhighlanes

Mount Hawke

RockTrevone

PolzeathPort Isaac

Tintagel

DelaboleTrebarwith Strand

Camelford

Boscastle Warbstow

Morwenstow

Sandymouth

Stratton

Widemouth Bay

Crackington Haven

Kilkhampton

Constantine Bay

Wadebridge

Altarnun

St BrewardSt Tudy

Bolventor

Blisland

Cardinham

Lostwithiel

Golant

Lanivet

St Columb MajorMawgan PorthWatergate Bay

Crantock

St Newlyn EastPerranporth

Gwithian

Godrevy

Hayle

Goonhavern

Holywell

Charlestown

ProbusSt Ewe

Fowey

CarlyonBay

Mount

Duloe

Downderry

St NeotMinions

Torpoint

Cawsand

Calstock

Gunnislake

Dobwalls

Callington

Saltash

Page 4: Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

5 LogosIncluded On All Advertisements (except on supplied advertisements)

All establishments will be required to show their appropriate National Quality Assessment Scheme, Visit Cornwall Recognised Inspection Scheme rating or Visit Cornwall Accommodation Charter (VCAC) on their advertisement.

Please do not exceed the maximum allocation for the advertisement size you have booked (1 logo for 1/24th and 1/12th page advertisements, 3 logos for 1/6th and 1/4th page advertisements and up to 4 logos for 1/3rd page advertisements and above).

National Accessible Scheme

Others

It is a contravention of the Trades Descriptions Act 1968 to display a logo or grading to which you are not entitled or which is not current

Please tick appropriate category Mobility 1 2 3 AE Vision 1 2 Hearing 1 2

LHALocal Hotel

Association

AA: Please state the number of Pennants or Holiday Centre

Visit Cornwall Recognised Inspection Scheme: Please state

Approved Awaiting Assessment

AA: Please state the number of stars, designator and award, if applicable (Rosette, Breakfast, Dinner)

VisitEngland: Please state the number of stars, designator and award, if applicable (Gold, Silver, Breakfast)

To be completed by Editorial advertisers ONLY – Accommodation advertisers go to Section 7

6 Which Section?Please tick one category which best encompasses your business

Activities General

Arts & Craft How To Get Here

Culture Indulgence

Family Holiday – Attractions Sustainability

Food & drink Well-Being

Gardens World Heritage Site

Sections that may/will be applicable to BOTH Editorial and Accommodation advertisers

7 Design/Advertising Agency DetailsTo be completed IF you wish to employ a designer or anyone else to handle your advertising

Design/Advertising Agent’s Name:

Address:

Post Code:

Tel: Fax:

E-Mail:

8 Check ListPlease Ensure you Send Us All Of The Following, If Applicable:

This form, completed and SIGNED, with the appropriate payment or completed Debit/Credit Card details indicating Full or Stage payments

Amended copy of 2014 Guide advertisement, if applicable

disc with picture and/or text, etc, if applicable, colour transparency, colour print [not negative] or colour illustration with cropping instructions, if applicable. Alternatively, you can e-mail [email protected]

Copy of your typestyle for advertisement heading, if applicable, to be supplied on disc as an eps or tiff file. Alternatively, you can e-mail [email protected]

9 Stage PaymentsStage payments will be split equally over 6 months but this is subject to your booking-in date, eg, May: 6 months, June: 5 months, July: 4 months, August: 3 months, September: 2 months, October: 1 month.

you will need to complete the debit/Credit Card Payments section below and tick to indicate Stage Payments.

10 Debit/Credit Card PaymentsSORRy, AMERICAN EXPRESS NOT ACCEPTEd

Please complete the details below should you wish to pay by this method or make Stage Payments.

Card Holder’s Name:

Card Type:

Card Number:

Valid From Date: Expiry Date: If applicable

Issue No: If applicable

Security No: Last 3 digits on reverse

Full Payment

Stage Payments

11 Payments Enclosed

Price of Advertisement inc VAT ....................... £

Price of Membership inc VAT ........................... £ If applicable

Total Payment inc VAT .................................. £

Please make cheques payable to Visit Cornwall

12 ImportantPlease read the Terms & Conditions overleaf and sign below.

Signed: Date:

If you have any questions about advertising, please contact

Lynn Pascoe @ Visit Cornwall – telephone 01872 322908.

ALL pages of this booking form must be returned no later than Friday 23 May 2014.

Green Tourism Business Scheme: Please state your award

Gold Silver Bronze Awaiting Assessment

British Holiday & Home Parks Association Member

Visit Cornwall Accommodation Charter

Page 5: Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

www.web-address-to-go-here.co.uk

Twelfth Page Advertisement ref

Any Farm Park, Anywhere, Any Cornish Town AA11 2BB E [email protected] (01000) 300000 F (01000) 300000

A twelfth page advertisement gives you up to 40 words, plus your address and rates, one colour picture, one logo and up to 10 facility codes. You may use your own typestyle for your establishment name.

Caravans: £160–£495 Camping: Adults £5, Child (4–12) £3

<WHOLIDAY, TOURING& CAMPING PARK

Any Caravan Park, Anywhere, Any Cornish Town AA1 2BBE [email protected] T (01000) 700000 F (01000) 700000

Third Page Advertisement ref

A third page advertisement gives you up to 100 words of copy, in addition to your address and rates, together with up to 3 colour pictures, four logos and up to 15 facility codes. You may also use your own typestyle for the name of your establishment, if you can supply this on disc as an EPS or TIFF file. Alternatively, you can e-mail [email protected]

www.web-address-to-go-here.co.uk

9<iW

Caravans: £160–£495 Camping: Adults £5, Child (4–12) £3

HOLIDAY, TOURING& CAMPING PARK

Caravans: £160–£495 Camping: Adults £5, Child (4–12) £3

A quarter page advertisement gives you up to 80 words of copy, in addition to your address and rates, together with up to 3 colour pictures, three logos and up to 15 facility codes. You may also use your own typestyle for the name of your establishment, if you can supply this on disc as an EPS or TIFF file. Alternatively, you can e-mail [email protected]

.

Any Caravan Park, Anywhere, Any Cornish Town AA1 2BBE [email protected] T (01000) 700000 F (01000) 700000

www.web-address-to-go-here.co.uk

Quarter PageAdvertisement ref

HOLIDAY, TOURING& CAMPING PARK9<iW

PicturesIt is essential that you send us good quality images either on disc, colour transparency, colour print [not negative] or colour illustration with cropping instructions, if applicable, for all new advertisements or if you are changing your 2014 advertisement picture. Alternatively, you can e-mail [email protected]

Standard Format AdvertisementsDesignThe examples shown here indicate the style and sizes available. 1/12th page advertisements will be laid out horizontally or vertically whichever is most suitable (at the discretion of Visit Cornwall).

Please note that on 1/24th and 1/12th page advertisements the postal address may need to be abridged if e-mail and web addresses are to be included.

9<iW SELF-CATERING

Twenty-fourth Page refwww.web-address-to-go-here.co.uk

Twenty-fourth refwww.web-address-to-go-here.co.uk

Twenty-fourth page advertisement without picture gives you 20 words, address and rates, plus one logo and up to 5 facility codes.

Twenty-fourth page advertisement allows 12 words, address, one logo and 5 facility codes.

Caravans: £160–£495Camping: Adults £5, Child (4–12) £3

Caravans: £160–£495Camping: Adults £5, Child (4–12) £3

W

W

HOLIDAY, TOURING & CAMPING PARK

HOLIDAY, TOURING & CAMPING PARK

Anywhere Caravan & Camping ParkAny Cornish Town AA11 2BBE [email protected] (01000) 200000 F (01840) 200000

Anywhere Caravan & Camping ParkAny Cornish Town AA11 2BBE [email protected] (01000) 200000 F (01840) 200000

A sixth page advertisement gives you up to 60 words of copy, in addition to your address and rates, together with up to 2 colour pictures, three logos and up to 15 facility codes. You may also use your own typestyle for the name of your establishment, if you can supply this on disc as an EPS or TIFF file. Alternatively, you can e-mail [email protected]

Any Holiday Cottage, Anywhere, Any Cornish Town AA1 2BBE [email protected] (01000) 300000 F (01000) 300000

www.web-address-to-go-here.co.ukSixth Page Advertisement ref

Per week from £180 (low season) to £320 (high season)

9<iW SELF-CATERING

Page 6: Cornwall · Sixth page 60 words, 3 logos and colour picture(s) £1372.09£1481.86 £274.42 £1646.51 Twelfth page 40 words, one logo and one colour picture £630.50 £126.10 £756.60

The following is not applicable for self-catering:

Code of Booking Practice In common with the Statutory Tourist Boards, Visit Cornwall implemented, with effect from 1st June 1977, the Code of Booking Practice. This applies to hotels and guest houses with four or more guest bedrooms and has been introduced voluntarily.

The main object of the Code is to ensure that guests shall be clear, by being told in writing BEFORE taking up accommodation, what prices they will be obliged to pay, particularly the total obligatory charge. Such details should be supplied when the booking is being made and confirmed, in writing, at the point of reception.

Before a booking is taken up, establishments abiding by the Code are required to give the customer a card at reception stating the total charge for a room and meals included in the booking, taking account of Value Added Tax and any service charge. Certain other basic particulars about the accommodation will be included such as the provision or otherwise of a private bathroom.

Further information may be obtained from: Trading Standards Service, Cornwall Council,Unit 6, Threemilestone Industrial Estate,Threemilestone, Truro TR4 9LD.

Telephone: 0300 1234 191

1 No guarantee can be given regarding the exact period during which this publication will be distributed.

2 No particular position can be guaranteed for any advertisement. Visit Cornwall reserves the right to decide the position of any advertisement.

3 Cancellation Charges – Should you need to cancel your advertisement at any stage prior to printing, the following charges will apply: prior to 28 July – 20%, up to 15 September – 50% and thereafter no refund will be made.

4 If any copy or other material is not supplied within seven days of a request for the same, Visit Cornwall shall be at liberty to proceed with the printing in as complete a form as practicable, or omit the advertisement altogether at its discretion.

5 The Advertiser shall be responsible for and shall indemnify Visit Cornwall against all losses, damages, costs and expenses by reason or on account of any libel or any infringement of copyright due to copy and/or photographs supplied by the Advertiser to Visit Cornwall which is or are used by Visit Cornwall for publication in print in the said publication. In case Visit Cornwall shall pay or be liable to pay any sum or sums of money in discharge of any such losses, damages, costs or expenses, the Advertiser shall be liable to pay the same to Visit Cornwall.

6 Any advertisements published in the publication are carried on the assumption that they comply with the provisions of the Trade Descriptions Act, 1968. The right to refuse copy for publication is therefore reserved by Visit Cornwall if it has reason to suspect that any advertisements do not comply with the provisions of the said Act.

7 A proof of every standard format advertisement will be sent to the Advertiser, who shall be responsible for checking and, if necessary, correcting the proof, and for returning it to Visit Cornwall, within the time allowed for this purpose. No liability can be accepted by Visit Cornwall for any error whatsoever in an advertisement. Author’s minor alterations to the original copy, made at colour proof stage, will not be charged.

8 If, accidentally or otherwise, an advertisement is omitted from the publication, Visit Cornwall shall be under no

FOR OFFICE USE ONLY: Number:

Member Non-Member Accommodation Editorial

Section: Hotels Guest Accom Self-Catering Parks Individual Caravan Holiday Village Serviced Apts

Alternative Accom Budget Hotel Campus Chalets Hire Craft & Hotel Boat Hostel

Activities Arts & Craft Culture Family Holiday – Attractions Food & Drink Gardens

General How To Get Here Indulgence Sustainability Well-Being World Heritage Site

Area: West South Coast North Coast Bodmin Moor Grid ref:

All Cornwall SCA All Cornwall Farm Holidays

Size: Full Half 1/3 1/4 1/6 1/12 1/24 Location:

Enclosed: Text No. of repeat pic(s) No. of new pic(s) New Typestyle

Full – 1/2 – Page Repeat Full – 1/2 – Page Standard Format Disc / CD Enclosed Rate Card Signed / Dated

Fees: Advert Fee Enclosed Membership Fee Enclosed Debit/Credit Card Details Provided

Amount Received: Guide £ CHQ/CC/INV

Membership £ CHQ/CC/INV

Total £ CHQ/CC/INV

Process completed by:

Notes:

liability to the Advertiser, other than to make a refund of the advertisement charge.

9 If there is an error with an advertisement where Visit Cornwall is at fault we will offer a full refund but no further compensation.

10 The advertisement rates are strictly net.

11 Visit Cornwall reserves the right to reject any particular copy or layout, or to decline or reject any application for space in the publication at any time, without assigning a reason, whether the amount due in respect of the advertisement has been paid or not. In the event of an application being rejected after payment by the advertiser, a refund will be made.

12 Visit Cornwall will use every endeavour to ensure the due performance of the Contracts, but will not be responsible for any delay or cancellation caused by the inability to secure labour or materials, or as a result of any strike, lock-out or other labour dispute, or any other cause beyond its control.

13 Advertisers are expected to comply with the Government’s Voluntary Code of Booking Practice for Hotels and Guest Houses, where it is applicable (See across).

14 All advertisers must have the appropriate yearly assessment carried out by either the AA and/or VisitEngland or Visit Cornwall Recognised Inspection Scheme or signed up to the Visit Cornwall Accommodation Charter Scheme.

TariffsAll prices quoted in advertisements must be inclusive of VAT.

Proofs A proof will be sent to you if your advertisement is standard format so that you might check it for designer errors or such minor alterations as new ownership or enforced changes to tariffs. Please note you will no longer receive a black and white proof of your advert but simply one colour proof. Any minor changes made at this stage will not incur a charge. Major alterations could incur heavy surcharges. Proofs must be returned within five days. On no account can the designer release original photographs or artwork until the Guide is completed. It is advisable to have duplicate photographs made for use in other publications.

All pages of this booking form are to be returned. It is essential that you take a photocopy for your records.Please return by Friday 23 May 2014 to:

Lynn Pascoe, Visit Cornwall, Pydar House, Pydar Street, Truro, Cornwall TR1 1EA. Tel: (01872) 322908

Terms & Conditions for Acceptance of Advertising

Payments All cheques should be made payable to Visit Cornwall.

Liability Visit Cornwall accepts no liability arising from any mistake or error which may occur in any entry in the Guide whether or not due to any negligence on their part or on the part of their employees or agents.