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2017 CGI Client Global Insights
© 2017 CGI Group Inc. All rights reserved.
CORPORATE AND TRANSACTION BANKING
Client insights and CGI perspectives on digital transformation
2
2017 CGI Client Global Insights
Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.
We conducted 200 in-person interviews with banking clients
Percentage of interviews covered by CGI’s major regions
United States18%
United Kingdom7%
Nordics12%
France16%
Eastern, Central and Southern Europe24%
Asia Pacific1%
Canada22%
3 lines of business• Retail banking (115) • Capital markets (56) • Corporate and transaction banking (29)
43%business leaders
57%IT leaders
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2017 CGI Client Global Insights
1
1 2 3
2 3 4 5
The client insights indicate that executives are focused on driving customer satisfaction and delivering value-added services.
Top 2017 trends in capital markets with 2016 comparison
79%Mounting
regulatory and security standards
90%
66%Impact of industry
standards, real-time payments
and payment regulations
45%
59%Highly
competitive market
and innovation
40%
55%Evolving value
chains, customer expectations
and ecosystems
New*
55%Technology
advances and the adoption of new technology
75%
52%Driving down
costs to adapt to new banking
economies
48%Implementing
real-time, low-cost and resilient
operating platforms
10%Rapidly innovating
in products and services, including
digital servicing
Looking ahead, executives cite the following as their top emerging trends.
* The 2016 4th top trend was increasing customer demands (30%). This trend and an emerging trend from 2016 — the blurring of industry boundaries (10%) — merged to create this year’s 4th top trend.
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2017 CGI Client Global Insights
Now Within 3 years
Payments modernization and technologies 76% 69%
Digital insight and predictive analytics 62% 66%
Agile IT development factories 55% 59%
Business model innovation through technologies and partnerships 52% 62%
Securing the bank and its customers 52% 59%
Roadmap to standardized platforms 45% 59%
Top investment areas highlight focus areas for client innovation.
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2017 CGI Client Global Insights
Corporate and transaction banking business and IT leaders interviewed align on the priority to accelerate business model transformation in a highly competitive market.
Rank Top business priorities Top IT priorities
1 Drive a customer-centric model 74% Simplify technology landscape and adopt new delivery models (SaaS, cloud) and sourcing 96%
2 Pursue rapid innovation in corporate servicing 70% Drive agile, DevOps and cloud at scale 75%
3 Optimize operations to reduce costs 63% Protect through cybersecurity 71%
4 Harness data insights to protect the bank 63% Digitize and automate processes 64%
5 Protect the business from changing threats 59% Improve corporate portals, user experience, onboarding and connectivity 57%
As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives.
Contact us to schedule a discussion.cgi.com/globalinsights | [email protected]
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© 2017 CGI Group Inc. All rights reserved. This document may not be reprinted, reproduced, copied or used in whole or in part by any means without the prior written consent of CGI.
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