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Synergy Middle East Group is a strategic outsourcing solutions provider, specialized in Human
Resources & Payroll Solutions and other support services like Call Centre Services, Marketing
Services, Transport Services, Janitorial Services with separate dedicated experienced team for
each service.
Since its establishment in 2006 in Bahrain Synergy Middle East Group has become the market
experts in HR, and payroll outsourcing, handling international clients like HSBC, Citibank, Ithmaar
Bank, BMI Bank, UBL, Habib Bank, Al Rashid Group, Sharaf DG, Zain Bahrain, Tech Mahindra,
Gama Group, Havelock AHI, Kempinsky Grand & Ixir Hotel, Sofitel Luxury Hotels to name a few of
our valued clients.. Currently it has a total of 910+ employees in its payroll
Our aim is to provide professional services that allow our clients to reduce operational costs,
enhance operational efficiencies, increase productivity and profits while they get to focus on their
core activities.
HUMAN RESOURCES SOLUTIONS
HR OUTSOURCING PROGRAM:
Synergy Middle East’s HR Outsourcing Program enables
clients to outsource their entire HR function to us. We
offer clients our expertise in the following functional
areas:
1. Recruiting and selection of candidates
2. Employee administration
3. Payroll management services
4. Benefits management services
5. Compliance management
6. Performance management
6. Training - (We work with professional trainers to provide you
with customized training programs to enhance your employee communication & people management skills)
Client & Employees
HR Account Manager
Support Centre
SME Outsourcing Management System
Designated HR account manager for the client
Employees can call /email the concerned division in office for any queries pertaining to their employment
HUMAN RESOURCES SOLUTIONS
HR OUTSOURCING PROGRAM SERVICES
• Sourcing CVs
• Interviewing & short listing candidates as per client’s brief
• Doing reference checks
Recruitment & Selection
• Reduce the burden of employment related paperwork and records management,
• Maintain employment contracts, leave records,
• Manage labour legalities – visa, GOSI, CPR etc.
Employee Administration
• Sending payroll invoices, processing salary transfers, commissions, allowances etc. as per the client’s pay date
• Keeping payroll details updated
Payroll Management
• Manage benefits clients offer employees like medical insurance, air tickets etc. including sourcing the best deals for clients from vendors
• Assisting employees to claim the benefits
Benefits Management
• Reducing or eliminating the legal risks associated with HR
• Ensuring proactive compliance to labour law, LMRA & GOSI
• Handling discipline and termination of employees Compliance Management
• Complete performance management of outsourced team- for performance linked commission and incentives. Performance Management
CALL CENTRE SERVICES
• Product information request services
• Customer help desk services
• Customer problem resolution services
• Up selling & cross selling services
• Order taking services
Inbound Call Centre
• Telesales & customer acquisition • Database services – compilation, cleaning
• Customer satisfaction surveys
• Customer feedback services
Outbound Call Centre
MARKETING SERVICES
We offer solutions to companies, who don’t have large budgets to spend on hiring an experienced marketing staff or retaining an outside agency, practical help for their sales and marketing problems based on our real-world sales and marketing expertise.
TRANSPORT SERVICES
Staff Transport Product Delivery
Trucks Office Messenger
Services
Transport services offered includes staff transport, delivery vehicles and other customised transport requirements of clients. Branded vehicles (mini bus, trucks with branded cargo boxes, two-wheeler s for home deliveries etc.) with licensed drivers can be provided as per client’s requirements.
DOCUMENT DELIVERY SERVICES
Handles secure b2b collections and
deliveries
Dedicated collection agent
assigned to client
Reverse deliveries – eg. invoice
delivered and cheque collected and returned to
client
Timed deliveries – convenient time slots
for document collections every day
Proof of delivery provided
Synergy Delivery Services specializes in inter office, business deliveries with a route delivery system, particularly those characterized by frequent deliveries and quick responsiveness. For a fixed monthly fee, a contract field staff with car or motorbike is provided to deal with all of client’s day to day deliveries and collections.
Wide variety of b2b
documents can be
delivered like office
documents, invoices,
air tickets, direct mailers,
promotion samples,
event invites,
newsletters, publications
etc.
JANITORIAL SERVICES
General cleaning
Glass / window cleaning
Floor polishing
Skip services (Trash disposal)
Clean premises is important for any business organisation. As a value added service we offer clients cleaning & janitorial services where a dedicated team with the necessary machinery and equipment are assigned to carry out the daily cleaning requirements of the client. The services we offer include:
CLIENTS IN BAHRAIN
Since August 2006
Since December 2006
Since April 2007
Since April 2008
Since November 2009
Since February 2010
Banks
Since February 2008
CLIENTS IN BAHRAIN
Since December 2009
Since December 2009
Since September 2008
AL RASHID GROUP
Retail Hospitality
Since March 2010
Since February 2010
The Home Store
Since June 2010
Since August 2010
Since December 2010
DIVA HOTELS
Since June 2011
CLIENTS IN BAHRAIN
Since October 2009
Since April 2009
Telecommunication
IT
Since June 2011
Interiors
Since November 2011
Infrastructure Development (Staff
Transport)
Since November 2011
Automobile
Since March 2011
Hospitality
Since January 2012 Bahrain Family Leisure Company
CLIENTS IN BAHRAIN
Since January 2012
Road Carriage Services
Since December 2011
Retail Distribution (Merchandisers)
Since December 2007
Travel (Document Deliveries)
Since April 2008
Since January 2012
Manufacturing