Corporate TCF Trend Analysis CUCOmedia March 2007

Corporate TCF Trend AnalysisCUCOmedia

March 2007

Contents

Introduction 2Statements at a glance 3The rating scale 4Reports featured 4Overview of statements 5Statements in detail 6Statement overview 7

This report is generated by FCF-Online

Introduction

This report is designed to enable you to compare and contrast selected gap analysis reports over time. As aresult of which you wil be able to identify trends.

The report is structured around a consistent set of statements. The result of the reports selected for the trendanalysis will be presented to allow an easy comparison to be drawn.

Reports are based around the same statements and it compares the averages of the results.

The following notes will guide you through the report and enable you to understand the messages it contains.

page 2 of 20This report is generated by FCF-Online

Statements at a glance

3rd party

Nr. Statement

Customer

Nr. Statement

Employee

Nr. Statement


1 Fair treatment of customers is clearly central to your corporate culture

2 Information provided is clear

3 The products I have recommended perform in line with the way explained by thecompany as what to expect

4 Documentation provided is easy to read

5 Documentation provided explained everything clearly

6 Documentation provided is jargon free

7 Our company has cleared defined the principles of what treating customers fairly means

8 I understand what Treating Customers Fairly means in my role

The rating scale

The following rating scale was used in the questionnaire that was completed.

rating performance

The same ratings are used within this report.

Gaps are calculated by deducting averaged performance of the individual's ratings from the excellence rating of6.

The average of the averaged results of any ratings used by other respondents is used when calculating the'others' score.

Reports featured

Nr Report


1 Strongly disagree

2 Disagree

3 Moderately disagree

4 Moderately agree

5 Agree

6 Strongly agree

1 Treating customers fairly trend report(Copy 2)

2 Treating customers fairly trend report(Copy 1)

3 Treating customers fairly trend report

Overview of statements

The first section of this report provides a comprehensive breakdown of how the groups of respondents repliedto the statements over the period being compared.

A number represents each of the selected statements. This is the same number that is listed on thestatements at a glance.

The closer the line appears to the edge of the circle the stronger the performance. This graph is designed tohelp you establish how the respondent group have marked each statement over the period for comparison andhelp pinpoint the areas of strength and possible development opportunities. A more detailed analysis iscontained in a subsequent section of the report.

In the example graph above only 2 reports for 1 group are being compared. If for example you were analysing4 sets of reports for 3 groups of people you would be presented with 3 spider charts (1 for each group), witheach chart containing 4 lines (1 for each report).


Statements in detail

The selected statements are represented by a series of bar charts.

Each series of bar charts breaks down each 'respondent group' individually and shows clearly how each groupof respondents have marked that statement over the selected period for comparison.The numbers underneath each column represent the number of the report being used (as in the table ReportsFeatured). In the example above therefore it is a comparison of 1 group over 4 different periods of time. Ifthere were 6 groups over 4 reporting periods you would get 6 bar charts each with 4 columns.


Statement overview






Nr. Statement


1 Fair treatment of customers is clearly central to your corporate culture

Nr. Statement


2 Information provided is clear

Nr. Statement


3 Documentation provided is easy to read

Nr. Statement


4 Documentation provided explained everything clearly

Nr. Statement


5 Documentation provided is jargon free

Nr. Statement


6 Our company has cleared defined the principles of what treatingcustomers fairly means

Nr. Statement



Nr. Statement




Documents

Corporate TCF Trend Analysis CUCOmedia March 2007