Cosine V4 System Manual

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COSINESystem Manual

MATRIX TELECOM PVT. LTD.

Corporate Office: Factory:

394-GIDC, Makarpura, 39-GIDC, Waghodia-391 760,

Vadodara-390 010, India. Dist. Vadodara, India.

Tel : +91 265 2630555 Tel : +91 2668 263172/73

Fax: +91 265 2636598 Fax: +91 2668 262631

E-mail: [email protected] E-mail: [email protected]

URL: www.MatrixTeleSol.com

Version 4

August 2006


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Documentation Information

This is a general documentation and it covers many models with different specifications. A particular product

may not support all the features and facilities described in the documentation.

Matrix Telecom reserves the right to revise information in this publication for any reason without prior notice.

Information in this documentation may change from time to time. Matrix Telecom makes no warranties withrespect to this documentation and disclaims any implied warranties. While every precaution has been taken in

preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither is

any liability assumed for damages resulting from the use of the information contained herein.

Matrix Telecom reserves the right without prior notice to make changes in design or components of the

equipment as engineering and manufacturing may warrant.

Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for

damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse or

abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly

comply with Matrix Telecoms operating and maintenance instructions.

All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means

without the prior written consent of Matrix Telecom.


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Contents

Section 1: Introduct ion ................................................................................................................................. 7Welcome ............................................................................................................................................................ 9

Packing List ..................................................................................................................................................... 11

Warranty Statement ........................................................................................................................................ 12

Introducing the System ................................................................................................................................... 14Configuring the System ................................................................................................................................... 19

Protecting the System ..................................................................................................................................... 26

Installing the System ....................................................................................................................................... 30

Getting Started ................................................................................................................................................ 37

Section 2: Features and Faci li ties ............................................................................................................. 41Abbreviated Dialing ......................................................................................................................................... 43

Access Codes .................................................................................................................................................. 47

Alarms .............................................................................................................................................................. 56

Allowed List and Denied List ........................................................................................................................... 60

Alternate Number Dialing ................................................................................................................................ 69

Auto Answer ..................................................................................................................................................... 72AutoAttendant .................................................................................................................................................. 73

Auto Call Back ................................................................................................................................................. 74

Auto Redial ...................................................................................................................................................... 76

Automated Control Applications ...................................................................................................................... 81

Background Music (BGM)............................................................................................................................... 87

Barge-In ........................................................................................................................................................... 88

Battery Back-Up .............................................................................................................................................. 89

Behind the PBX Applications ........................................................................................................................... 91

Boss Ring ........................................................................................................................................................ 93

Call Duration Control ....................................................................................................................................... 94

Call Follow Me ............................................................................................................................................... 100

Call Forward .................................................................................................................................................. 101

Call Park ........................................................................................................................................................ 105

Call Pick Up ................................................................................................................................................... 106

Call Progress Tones ...................................................................................................................................... 108

Call Splitting ................................................................................................................................................... 113

Call Taping ..................................................................................................................................................... 115

Call Transfer .................................................................................................................................................. 119

Calling Line Identification and Presentation (CLIP) ..................................................................................... 122

Calling Line Identification Based Routing ..................................................................................................... 125

Cancel Station Features ............................................................................................................................... 128

Class of Service (COS) ................................................................................................................................. 129

Communication Port ...................................................................................................................................... 139

Conference-3 Party ....................................................................................................................................... 140

Conference-Multi Party ................................................................................................................................. 143

Configuration Reports ................................................................................................................................... 151

Conflict Dialing ............................................................................................................................................... 154

Continued Dialing .......................................................................................................................................... 155

Conversation Recording ................................................................................................................................ 156

Daylight Saving Time ..................................................................................................................................... 157

Default Settings ............................................................................................................................................. 159

Department Call ............................................................................................................................................. 162

Dial by Name ................................................................................................................................................. 164


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Digital Input Port (DIP) .................................................................................................................................. 167

Digital Key Phone-Operation ........................................................................................................................ 169

Digital Key Phone-Soft Keys Programming .................................................................................................. 179

Digital Output Port (DOP).............................................................................................................................. 184

Direct Inward Dialing (DID) ........................................................................................................................... 186

Direct Inward System Access (DISA) ............................................................................................................ 193

Distinctive Rings ............................................................................................................................................ 203

Do Not Disturb (DND).................................................................................................................................... 205

Dynamic Lock ................................................................................................................................................ 210

Emergency Detection and Reporting ............................................................................................................ 211

Emergency Dialing ........................................................................................................................................ 212

External Call Forward (ECF) ......................................................................................................................... 214

External Music ............................................................................................................................................... 216

Fax Homing.................................................................................................................................................... 217

Flash Timer.................................................................................................................................................... 222

Flexible Numbers ........................................................................................................................................... 224

Forced Answer ............................................................................................................................................... 227

Hold ............................................................................................................................................................... 228

Hotdesk ......................................................................................................................................................... 229

Hotline ............................................................................................................................................................ 231Interrupt Request .......................................................................................................................................... 233

ISDN-An Introduction .................................................................................................................................... 234

ISDN-BRI ....................................................................................................................................................... 240

Last Caller Recall .......................................................................................................................................... 250

Last Five Calls Trace ..................................................................................................................................... 251

Last Number Redial ....................................................................................................................................... 252

Least Cost Routing-An Introduction.............................................................................................................. 253

Least Cost Routing-Carrier Pre-Selection .................................................................................................... 257

Least Cost Routing-Destination and Time Based ........................................................................................ 261

Least Cost Routing-Number Based .............................................................................................................. 265

Least Cost Routing-Time Based ................................................................................................................... 268

Live Call Screening ........................................................................................................................................ 271Live Call Supervision ..................................................................................................................................... 272

Message Paging............................................................................................................................................ 273

Message Wait ............................................................................................................................................... 276

Music on Hold ................................................................................................................................................ 277

Mute ............................................................................................................................................................... 278

Name Programming....................................................................................................................................... 279

Operator ........................................................................................................................................................ 280

Override ......................................................................................................................................................... 282

Paging ............................................................................................................................................................ 283

Power Down Mode ........................................................................................................................................ 288

Printer Port .................................................................................................................................................... 289

Priority ............................................................................................................................................................ 290Privacy ........................................................................................................................................................... 293

Programming the System .............................................................................................................................. 297

Programming Using Jeeves .......................................................................................................................... 299

Raid ............................................................................................................................................................... 301

Real Time Clock ............................................................................................................................................ 302

Region Code ................................................................................................................................................. 303

Remote Programming.................................................................................................................................... 304

Room Monitor ................................................................................................................................................ 307

Scheduled Dialing ......................................................................................................................................... 308


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Security Dialer ............................................................................................................................................... 311

Selective Trunk Access ................................................................................................................................. 318

SLT Parameters............................................................................................................................................. 319

Software Port and Hardware ID .................................................................................................................... 322

Station Group ................................................................................................................................................ 327

Station Message Detail Recording (SMDR) ................................................................................................. 334

Station Message Detail Recording-Incoming ............................................................................................... 337

Station Message Detail Recording-Outgoing ............................................................................................... 344

System Administrator (SA) Mode .................................................................................................................. 351

System Engineer (SE) Mode ......................................................................................................................... 352

System Parameters ....................................................................................................................................... 353

Time Tables ................................................................................................................................................... 357

Toll Control .................................................................................................................................................... 364

Trunk Access Groups .................................................................................................................................... 371

Trunk Landing Group .................................................................................................................................... 378

Trunk Parameters ......................................................................................................................................... 381

Trunk Reservation ......................................................................................................................................... 386

User Absent/Present ..................................................................................................................................... 387

User Password .............................................................................................................................................. 388

Voice Message Applications .......................................................................................................................... 389Voice Mail System (VMS) Gateway ............................................................................................................... 396

Walk-In Class of Service ............................................................................................................................... 398

Section 3: Appendices .............................................................................................................................. 399Appendix A: Technical Specifications ............................................................................................................ 401

Appendix B: Troubleshooting ........................................................................................................................ 404

Appendix C: Software Specifications ............................................................................................................ 406

Appendix D: Features at a Glance ................................................................................................................ 407

Appendix E: System Commands ................................................................................................................... 411

Glossary ........................................................................................................................................................ 422

Index .............................................................................................................................................................. 423

Notes ............................................................................................................................................................. 429

Programming Register ................................................................................................................................ 431


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Section 1: Introduction


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Matrix

9Cosine V4 System Manual

Welcome

Welcome to the world of telecom solutions from Matrix and thanks for purchasing a Matrix product.

We want you to get the maximum performance from our product. If you run into technical difficulties, we are

here to help. But please consult this system manual first.

If you still cant find the answer, gather all the information or questions that apply to your problem and, with the

product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to

get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over

the phone.

In addition, technical consultation is available from Matrix engineers every business day. We are always ready

to give advice on application requirements or specific information on installation and operation of our products.

This a common system manual for the users of Cosine-64P and Cosine-32P. The range of variables

mentioned, solved examples and the reports attached in the system manual are with reference to Cosine-64P.

Please note that the Cosine-32P users apply the ranges listed below for the listed parameters.

Paramter Cosine-32P4 x 3 x 12

Cosine-32P3 x 2 x 8

SLT Port 01 to 12 01 to 08

DKP Port 1 to 3 1 to 2

Trunks 01 to 04 01 to 03

BRI 05 to 06 05 to 06

Trunk Landing Group 1 to 8 1 to 8

Trunk Access Group 1 to 8 1 to 8

Also note that, this also is a common system manual for all the customers worldwide. Few feature access codes

are region dependent and hence the use of system is subject to the settings (region selection) made in the

system.

The feature access codes used in this system manual are referenced to the default region code: Asia. The

user is requested to change the region code explicitly first and then use the feature access codes depending

on the region where the system is installed. For e.g. if the region code is selected as North America/South

America, then the operator is accessed by dialing 0. But a user who has selected region code as Asia dials 9

to reach the operator. The equivalent feature access codes and default settings for different regions are listed

in topics Default Settings and Region Code.

The system manual is divided in following sections:

Section 1: Introduction

Section 2: Features and Facili ties

Section 3: Appendices

We suggest the first time users to read this system manual in the following sequence.

Section 1

Section 2 (in the hierarchy given below)

Default Settings 159

Region Code 303

Flexible Numbers 224

Call Progress Tones 108

Distinctive Rings 203

Selective Trunk Access 318


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Matrix


Packing List

The ideal sales package of the product contains the following items:

Ite m Quan t ity Ite m Qu an t i ty

Cosine-64P 1 Cosine-32P (4x3x12 / 3x2x8) 1Power Cord Black MC-4 1 Power Cord Black MC-4 1

MDF Cable 3 System Manual 1

System Manual 1 User's Guide 1

User's Guide 1 Quick Start 16

Quick Start 16 Fuse (F1 5x20) 2Amp, Slow Blow 1

Fuse (F1) 3.15Amp, Slow Blow 1 Fuse (F2 5x20) 2Amp, Fast Blow 1

Fuse (F2) 3.5Amp, Fast Blow 1 Battery Link with lugs 1

Battery Link with lugs 1 Battery Cable 1

Battery Cable 1 Screw Grip 2

Screw Grip 2 Screw M 7 X 30 2

Screw M 8 X 30 2 Warranty Card Set 1

Warranty Card Set 1 Support Card 1

Support Card 1 Telephone Message Pad 1Telephone Message Pad 1 Telephone Personality Guide 1

Telephone Personality Guide 1 Matrix Logo Small 8

Matrix Logo Small 8 Wall Mounting Template 1

Wall Mounting Template 1

Cosine CD

(Jeeves Software, EON45 for Cosine V4

User's Gu ide, Voice Message Recording

Software, System Manual, User's Guide,

Quick Start)

1

Co s in e -64P Co s in e -32P

Cosine CD

(Jeeves Software, EON45 for Cosine V4

User's Guide, Voice Message Recording

Software, System Manual, User's Guide,

Quick Start)

1

In case of short supply, please contact the source from where you have purchased the system.

The additional modules/cards purchased for expanding the configuration are packed separately.

=X=X=


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12 Cosine V4 System Manual

Warranty Statement

Matrix Telecom Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in

material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months

from the date of installation which ever is earlier.

During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if theproduct is found to have manufacturing defect. Any replacement product or part/s may be furnished on an

exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the

product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or

replaced will be under warranty throughout the remainder of the original warranty period only.

This limited warranty does not apply to:

1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,

faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the

documentation for the product or if the model or serial number has been altered, tampered with, defaced or

removed.

2. Products which have been damaged by lightning storms, water or power surges or which have been

neglected, altered, used for a purpose other than the one for which they were manufactured, repaired bycustomer or any party without Matrixs written authorization or used in any manner inconsistent with Matrixs

instructions.

3. Products received improperly packed or physically damaged.

4. Products damaged due to operation of product outside the products specifications or use without

designated protections.

Warranty valid only if:

Primary protection on all the ports provided

Mains supply is within limit and protected

Environment conditions are maintained as per the product specifications

Warranty Card:

When the product is installed, please return the warranty card with:

Date, signature and stamp of the customer

Date, signature and stamp of the channel partner

Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed

and returned as suggested.

The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The

product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The

Purchaser shall have to either insure the product or assume liability for loss or damage during transit.

Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.

If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty,Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product

provided the consumer/purchaser returns the product to Matrix.

In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or

delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages

arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such

damages or losses or for any claim by any other party.


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Call Park

Call Pick Up

Call Transfer

Class of Service

Distinctive Ringing

Do Not Disturb

Hotline

Interrupt Request

Last Number Redial

Music on Hold

Programmable Feature Access

Pulse and DTMF Dialing

Advanced Features offered by both Cosine-64P and Cosine-32P.

Alternate Number Dialing

Abbreviated dialing

Auto Redial

Conference

Call Duration Control

DISA Dial By Name

Least Cost Routing

Message Paging

Message Wait

Priority

Hot Desk

Live Call Screening

Live Call Supervision

Conversation Recording

VMS Gateway

Voice Message Applications

Walk-In Class of Service

Cosine finds its application in Offices, Factories, Banks, Bungalows, Schools, Shipyard, Airport, Stadium,

Hospitals, Big departmental stores, etc.

4 x 3 x 12 3 x 2 x 8

Total User Ports 52 21 15

Maximum Standard Phones (SLT) 32 12 8

Maximum Digital Key Phones (DKP) 8 3 2

Maximum Analog Trunks (TWT) 8 4 3

Maximum BRI Trunks 2(4 channels) 1(2 channels) 1(2 channels)

Auto-Attendant Modules 16x16 sec. 16x16 sec. 16x16 sec.Communication Port 1 1 1

Printer Port 1 None None

External Music Port (AIP) 1 1 1

Paging Port (AOP) 1 1 1

Digital Input Port 1 1 1

Digital Output Port 1 1 1

Cosine-32PSpecifications Cosine-64P


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A variety of external equipments can be interfaced with Cosine. Following diagram shows primary interfaces:

Cordless

SLT

Fax

Contactor(DOP)

SecurityDialer (DIP)

SLT

PAS (AOP)

Music Source (AIP)

DKP Port

Trunk Port

EonSoft

SLT (17-32)

1 2 3

7

5 6

8 9

*

X

0 #

4

.


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A variety of external equipments can be interfaced with Cosine. Following diagram shows secondary interfaces:

Digital Trunk

(BRI 09 to 12)

Computer

Printer

BATTERY Switch

COM10101

PRINTER

Relevant Topics:

1. Installing the System 30

2. Configuring the System 19

=X=X=


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Configuring the System

The Cosine is versatile digital switch. A variety of external equipments can be interfaced with the Cosine. The

Cosine offers enormous flexibility in terms of number of ports and type of ports.

Cosine-64P

The Cosine-64P comes with a default configuration of (4x2x16) which means 4 Trunks, 2 DKPs and 16 SLTports. The customer has a flexibility to decide on the number of ports when an expanded configuration is

required.

In default configuration the Cosine-64P consists of:

Cosine-64P CPU Card - 1

Cosine-64P PS Card - 1

Cosine-64P Trunk Modules - 4

Cosine-64P DKP Modules - 2

Cosine-64P SLT Modules - 8

Cosine-64P BRI card and Auto Attendant card are optional and have to be ordered separately, if required. For

more details on sales package of Cosine-64P please refer to Packing List.

The customer can decide the configuration based on his requirements and order the type and number of ports

as per the following table:

Port Type Minimum Ports Maximum Ports

Analog Trunks (Two Line trunks) 4 8

SLT 16 32

DKP 2 8

BRI None* 2 (4 channels)

AutoAttendant None* 16

* BRI module and Auto Attendant module are optional. The Auto Attendant ports can be increased only in one

step from 0 to 16. The modules are of plug-in type and can be plugged-in in the designated sockets on theCosine-64P CPU card.


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The figure shows the cabinet of the Cosine-64P.

Power Cord

ON-OFF Switch

Battery Switch

Battery Connector

COM Port

Printer Port

SLT Ports

SLT PortsDOP, DIP

DKP PortsTrunk PortsExternal Music (AIP)PAS (AOP)


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A brief description of each card/port is given below:

Cosine-64P PS Card

This card gives power to the entire system. It is located in the cabinet besides the CPU card. It works on

universal power supply voltage from 90-265VAC, 47-63Hz.

This card has a provision for battery backup. A battery of 24V/7-10AH can be connected to it. With these

batteries, back up time of 5-6 hours can be ensured, provided the batteries are fully charged. However, the

battery back up time depends upon the number of ports in use during power failure condition. More the usage,

less the battery back up time.

Cosine-64P CPU Card

This card controls and co-ordinates all the activities of the entire system. It performs all higher-level functions. It

controls all the ports. All the configuration and programming information is stored on this card. This card also

supports following interfaces:

Communication Port (RS-232)

Printer Port

External Music Port

Paging Port

Digital Input Port

Digital Output PortThe functions and significance of each of these interfaces are explained in respective topics of this system

manual.

Cosine-64P BRI Module

The Cosine-64P BRI module supports two BRI ports to which BRI lines can be terminated which in all provide

four speech paths.

Cosine-64P SLT Module

Each Cosine-64P SLT Module supports two SLT ports to which conventional telephone instruments can be

connected. It uses the SLIC technology for excellent loop resistance and speech performance. This module

performs SLT functions like Subscribers status monitoring, Ring Generation, Speech Interface, etc.

Cosine-64P Trunk Module

Each Cosine-64P Trunk Module supports one trunk port to which analog trunk line can be terminated. It

performs trunk functions like Hook Operation, Pulse Dialing, Ring Sense, Polarity Reversal Sense, Speech

Interface, etc.

Cosine-64P DKP Module

Each Cosine-64P DKP Module supports one DKP port to which proprietary digital key phone (EON45) can be

connected. (Please refer Digital Key Phone-Operation for more details).

Cosine-64P Auto Attendant Module

The Cosine-64P Auto Attendant Module supports 16 ports . Since the Cosine 64P can house only one Auto

Attendant Module the Auto Attendant ports can be increased only in one step from 0 to 16.

MDF Cables

The Cosine-64P comes with three nos. 36-way/20 pair MDF cable. Any cable can be connected to any of the

MDF connectors on the Cosine-64P. The color codes of the wires and the respective signals are given in the

table below:


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Trunk 1 (Pin 01-19, Blue-White)

Trunk 2 (Pin 02-20, Orange-White)

Trunk 3 (Pin 03-21, Green-White)

Trunk 4 (Pin 04-22, Brown-White)

Trunk 5 (Pin 05-23, Grey-White)

Trunk 6 (Pin 06-24, Blue-Red)

Trunk 7 (Pin 07-25, Orange-Red)

Trunk 8 (Pin 08-26, Green-Red)

DKP 1 (Pin 09-27, Brown-Red)

PAS (Pin 18-36, Green-Yellow)

EM(Pin 17-35, Orange-Yellow)

DKP 8 (Pin 16-34, Blue-Yellow)

DKP 7 (Pin 15-33, Grey-Black)

DKP 6 (Pin 14-32, Brown-Black)

DKP 5 (Pin 13-31, Green-Black)

DKP 4 (Pin 12-30, Orange-Black)

DKP 3 (Pin 11-29, Blue-Black)

DKP 2 (Pin 10-28, Grey-Red)

MDF Connector 1

MDF Connector 2

SLT01 (Pin 01-19, Blue-White)

SLT02 (Pin 02-20, Orange-White)

SLT03 (Pin 03-21, Green-White)

SLT04 (Pin 04-22, Brown-White)

SLT05 (Pin 05-23, Grey-White)

SLT06 (Pin 06-24, Blue-Red)

SLT07 (Pin 07-25, Orange-Red)

SLT08 (Pin 08-26, Green-Red)

SLT09 (Pin 09-27, Brown-Red)

DOP (Pin 18-36, Green-Yellow)

DIP (Pin 17-35, Orange-Yellow)

SLT16 (Pin 16-34, Blue-Yellow)

SLT15 (Pin 15-33, Grey-Black)

SLT14 (Pin 14-32, Brown-Black)

SLT13 (Pin 13-31, Green-Black)

SLT12 (Pin 12-30, Orange-Black)

SLT11 (Pin 11-29, Blue-Black)

SLT10 (Pin 10-28, Grey-Red)


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MDF Connector 3

SLT17 (Pin 01-19, Blue-White)

SLT18 (Pin 02-20, Orange-White)

SLT19 (Pin 03-21, Green-White)

SLT20 (Pin 04-22, Brown-White)

SLT21 (Pin 05-23, Grey-White)

SLT22 (Pin 06-24, Blue-Red)

SLT23 (Pin 07-25, Orange-Red)

SLT24 (Pin 08-26, Green-Red)

SLT25 (Pin 09-27, Brown-Red)

(Pin 18-36, Green-Yellow)

(Pin 17-35, Orange-Yellow)

SLT32 (Pin 16-34, Blue-Yellow)

SLT31 (Pin 15-33, Grey-Black)

SLT30 (Pin 14-32, Brown-Black)

SLT29 (Pin 13-31, Green-Black)

SLT28 (Pin 12-30, Orange-Black)

SLT27 (Pin 11-29, Blue-Black)

SLT26 (Pin 10-28, Grey-Red)

Please note that MDF connectors are named as MDF1, MDF2 and MDF3 from bottom to top in wall hanging

condition.

The LEDs

The Cosine-64P has four LEDs at its front. LED ON is green in colour whereas remaining LEDs are red. For

more details on behavior of the LEDs (during Reset Cycle, faulty conditions and normal conditions) please

refer the topic Getting Started.

Cosine-32P

The Cosine-32P has two fixed configurations

1. (3x2x8) which means 3 trunks, 2 DKPs and 8 SLT ports

2. (4x3x12) which means 4 trunks, 3 DKPs and 12 SLT ports.

The packing of Cosine-32P (3x2x8) consists of:

Cosine-32P CPU Module - 1

Cosine-32P Trunk Module - 3

Cosine-32P DKP Module - 2

Cosine-32P SLT Module - 4

The packing of Cosine-32P (4x3x12) consists of:

Cosine-32P CPU Module - 1

Cosine-32P Trunk Module - 4

Cosine-32P DKP Module - 3

Cosine-32P SLT Module - 6

Cosine-32P BRI module and Auto Attendant module are optional and can be ordered separately. For more

details on ideal sales package of Cosine please refer to Packing List.


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The LEDs

The Cosine-32P has four LEDs at its front. LED ON is green whereas remaining LEDs are red. For more

details on behavior of the LEDs (during the Reset Cycle, faulty conditions and normal conditions) please refer

the topic Getting Started.

Photograph of Cosine-32P:

Power Cord

ON-OFF Switch

Battery Switch

Battery Connector

COM Port

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Protecting the System

The Cosine does not work in isolation with the environment.

Power is fed to the system for functioning of the system.

Being a PBX, trunk lines and stations are also connected to the system.

System also has other interfaces like external music, PAS, Printer interface, Computer interface. Always

there are chances that heavy voltages can enter the system through these interfaces.

If the system is protected from these interfaces, 100% satisfactory and trouble free performance of the system

is guaranteed. Also the system should be protected from static charges that could find their way through the

system components.

Protecting the Cosine from heavy vol tages from the mains:

The Cosine is designed to work with input voltages ranging between 90V to 265V. The Power Supply card of

the Cosine is designed on switch mode design and hence supports such a wider range of operating voltage.

However to protect the system from abrupt changes in the input voltage, use of CVT is recommended. CVT of

500VA is recommended for full load.

The importance of Earth

Telecom earth is a dedicated earth for the PBX/Phone system/any other Telecom equipment. Providing a

separate earth to the telecom equipment eliminates the possibility any back-voltage on the earth.

Just as it is important to protect the Cosine, it is also important to protect the personnel while installing the

system or otherwise.

A perfect electrical earth is vital for safety of the personnel and the system. Following explanation shows how a

perfect electrical earth can save a human life.

Electrical Parts of the Gadget

Enclosure of the Gadget

A.C. Input

P

N

Vs Vc

Z1

Z2

Earth

In the above diagram,

Vc= Vs*Z2

Z1+Z2

Where,

Z1

is the stray impedance between the electrical parts of the Gadget and the Chassis

Z2

is the stray impedance between the Chassis and the Earth.

If Z2

= 0 then VC

= 0


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This formula implies that if the impedance between the Chassis and the Earth is reduced to 0 then Voltage on

the Chassis i.e. VC

would be Zero and hence any person touching the enclosure will not get an electric shock.

Hence Z2

should be made Zero. Providing a perfect earth to the electrical equipment can do this.

Protecting the Cosine from heavy voltages on the trunk lines and the overhead stations:

The Cosine can get damaged if heavy voltages enter the system from trunk lines or from overhead stations.

These heavy voltages could be due to:

Heavy voltage line falling on the CO line or on the overhead stations cable

Thunderbolts

Short-circuit of trunk lines or overhead station cables with electric cables

It is necessary to protect the Cosine from these voltages. The protection can be in the form of some protection

devices like GDTs, MOVs, Fuses, etc. Since the MDF cables are terminated on the system MDF, it is

recommended that PPMs be installed on the system MDF.

PPMs generally contain GDTs and fuses. GDT is an over voltage device. It has three terminals. It is connected

in parallel to the CO line or the overhead station cable. The third terminal is connected to a telecom earth.

Whenever the voltage between any of the two terminals exceeds the specified voltage (generally 150V), the

gas in the device starts conducting. This shorts either terminal with the earth terminal. Heavy voltage passes to

the earth instead of entering the system thereby protecting the system.

PPMs also have fuses. Fuse is an over current device. Whenever the current builds up beyond a specified limit

(generally 100mA), the fuse opens thereby protecting the circuit ahead.

PPMs work satisfactorily only if they are properly earthed. It is recommended that PPMs should be connected

to a separate telecom earth. Telecom earth is a dedicated earth only for the PBX. The advantage of having a

dedicated earth is that there is no risk of back voltage. In heavy industries there are chances that the earth is

not perfect and instead of providing protection to the system, it damages the system.

Protecting the Cosine from static charges:

While installing the system or servicing the system, care must be taken to provide a path to the static charges.

The engineer installing the system should wear an antistatic belt, which is properly earthed.

Every person carries a static charge on his body depending upon his body composition and the environmentaround him. Most of the times this charge finds its way to the earth when the person touches any object, which

is grounded, or if he is bare footed. Generally, during installation or troubleshooting, the person takes extra

care and wears footwear to get protection from the electric shock. Doing so, the static charge on the body does

not find its way to the ground. This keeps on accumulating the charge on his body. Now when the person

touches any of the electronic cards, the static charge finds its way through the electronic components thereby

damaging the cards. Care should be taken to avoid this.

If there is a back voltage on the earth, instead of protecting the cards/system, it may harm the personnel

wearing the belt.

Protecting the Cosine from heavy voltage on the communication cable:

The Cosine provides two communication ports to which a computer can be connected. It is recommended torun the cable connecting both the devices through the conduit carrying telephone cables or through a

separate conduit. By fluke if an electrical wire carrying heavy voltage shorts with this cable, heavy voltages can

damage the communication port.

Protecting the Cosine from heavy voltage on the External music port:

The external music port of the Cosine should be protected from:

Heavy voltages on the cable connecting the Cosine and the external music source due to shorting with any

electrical wire.


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An audio signal, which is not as per the specifications, is fed to this port. Please refer External Music for

specifications.

Protecting the Cosine from heavy voltage on the PAS port:

The PAS port of the Cosine should be protected from:

Heavy voltages on the cable connecting the Cosine and the amplifier/speaker due to shorting with any

electrical wire.

Faulty Amplifier

Protecting the Cosine from heavy voltage on the printer cable: (not applicable to Cosine-32P)

The Cosine provides a printer port to which a printer can be connected. The printer port of the Cosine should

be protected from:

Heavy voltages on the cable connecting the Cosine and the printer due to shorting with any electrical wire.

To avoid this please check the supply to the printer. Please ensure that the printer is properly earthed. Also

check the printer cable for any short or open.

Protecting the System from Lightning:

Protecting the system from high current surges is achieved by installing primary protection device. A lightning

protector is a primary protection device which is used to prevent a dangerous surge from entering the building

and damaging the system. For equipment installed in a more exposed environment, it is necessary to protectthe system with primary protectors such as PPMs. With the development of electronic equipment, problems due

to lightning surges have increased. A dangerous surge can occur if a telephone line comes in contact with a

power line. A lightning protector should be installed on an outside (CO) line to prevent a dangerous surge from

entering the building and damaging the system. The best place for the insertion of the primary protection is the

cable entry point of the building, shelter or equipment housing.

SystemProtective Earth

Terminal

CO Line

LightningProtectors

CO Line

Telecom Earth

This is not always possible but every attempt should be made to place the primary protection as close as

possible to the entry point of the cables into the building, shelter or equipment housing. Hence, the system

should be installed with lightning protectors. In addition, grounding (connection to earth ground) is very

important to protect the system.

Surge Protective Device (SPD):

It is a device that is intended to mitigate surge over voltages and over currents of limited durations. It may

consist of a single component or have a more complex design, where several functions are integrated. It


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contains at least one non-linear component. Primary protection is applied using an SPD to protect an interface

of the equipment, at the location where it diverts most of the stressful energy from propagation into the

equipment. The SPD must be accessible, removable and connected to equipotential bonding. The cost of

using Gas Discharge Tube (GDT)/Metal Oxide Varistor (MOV)/Fuses for equipment protection will be far more

economical than the equipment downtime and potential damage that could result from being improperly

protected. Surge protection device creates a short circuit and shunting the surge voltage to ground, when a

preset voltage threshold is exceeded.

Inherent Protection:

Inherent protection is that protection which is provided at an equipment interface either by virtue of its intrinsic

characteristics, by specific design or by suitable protection components. Inherent protector is not a subsidiary

but an essential device because it usually operates earlier than the primary protector and protects the

components.

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To use other interfaces like Computer, External Music, Security Dialer and Public Address System (PAS),

please refer respective topics in this manual.

How to make a perfect earth?

Dig a pit of area 2 feet x 2 feet x 6 feet. (lxbxd). Please refer to the figure on the next page.

Get a copper plate of size 1.5 feet x 1.5 feet x 0.25 feet.

Connect a copper strip of size 1-inch wide, 3 mm thick and 6 feet length at the center of the copper plate by

welding or nuts and bolts.

Insert a G.I pipe into the copper strip till it reaches the copper plate.

Place this set up into the pit and ensure that at least 4 inch of the G.I pipe is above the ground level.

Fill the pit 1-inch layer of charcoal and salt in 3:1 ratio at the bottom and then with the soil.

Connect a bare 14 SWG copper wire (double) on the top of the copper strip and run it to the exchange room

and connect it on the bus bar.

Bus bar is a copper strip 4-inch long with 6 nos. of screws and nuts mounted on it. It has to be fixed on the

wall in the exchange room.

The earth wire of the PPMs should be connected to this bus bar.

It is recommended to water the earth at regular intervals.

Exchange Room

BUS BAR

G.1 PIPE 4 Inch

Pit of area 2x2x6

Copper strip 1 inch wide

x 3 mm thick x 6 mm long

Soil

1 layer of salt and charcoal 1:3 ratio

Copper plate 1.5x1.5 x 1/4 thick

Switching On the Cosine

Switch on the system. The system will take about 40 to 50 seconds to start. The reset cycle can be seen on the

LEDs.

Stations

Proprietary Digital Key Phones (DKP) called EON45 as well as standard telephones instruments like Rotary

phone, Pulse-tone switchable push-button phone, Feature phone or a Cord-less phone can be connected to


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the Cosine. Hence, it is not necessary to buy all new phones. Existing old working telephones can also be

used.

Analog Trunk Lines

Analog trunk lines can be connected to the system. Please connect protection device to these trunk lines. Also

be sure to earth the Protection device.

Digital Trunk Lines

BRI lines can be connected to the system. Please refer ISDN-BRI for connection details.

Relevant Topics:

1. Introducing the System 14

2. Configuring the System 19

3. Getting Started 37


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Mechanical Dimensions of Cosine-32P

250.00 mm (9.842Inch)

330.0

0mm(

12.9

92Inch)

75.00 mm (2.952Inch)

75.0

0mm(

2.9

52Inch)

175.00 mm (6.889Inch)

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3. Dial 5501-4321-#* (Reverse SE Password) (To default the system according to region code)

4. Dial 00-#* (To Exit Programming)

It is required to check the functioning of the system by testing all the extension lines and the trunk.

Test all extension lines for dial tone, ring back tone, speech and ring one by one.

Test functioning of the trunk by dialing outside number from one of the extension lines and checking the

trunk tones and speech. Ring on the trunk can be tested by asking your friend to dial your number.

How to make External Call?

From SLT/DKP Handset

Lift the handset.

Dial trunk access code (0/5/61 to 65 for Asian/Australasian/European/African users, 9/5/81 to 85 for North

American/South American users)

Dial the external telephone number

From DKP: Hands free Operation

Press the key SPK on the DKP

Dial trunk access code (0/5/61 to 65 for Asian/Australasian/European/African users, 9/5/81 to 85 for North

American/South American users)

Dial the external telephone number

Important Points:

The stations having access to trunk will only be able to make External Calls.

The station with higher Toll Control will be able to make External Calls.

How to make an Internal Call?

From SLT/DKP:

Lift the handset.

Dial the desired stations access code (The default flexible numbers for SLTs are 201, 202....232 and DKPs

are 301, 302......308 for Cosine-64P and the default flexible numbers for SLTs are 24, 25....32 and DKPs

are 21, 22 and 23 for Cosine-32P)

The called station rings

Speech is established when the called party lifts the handset.

From DKP: Hands free Operation

Press the key SPK on the DKP

Dial the desired stations access code (The default flexible numbers for SLTs are 201, 202....232 and DKPs

are 301, 302......308 for Cosine-64P and the default flexible numbers for SLTs are 24, 25....32 and DKPs

are 21, 22 and 23 for Cosine-32P)

The called station rings.

Speech is established when the called party lifts the handset or presses the SPK key.

Important Points:

Hands free Operation is also possible if a speakerphone is used.

The stations having Class of Service level with internal call allowed will only be able to make Internal Calls.Ask your friend (Internal user and External associate) to call your extension to check receiving of the call and

to distinguish the internal and the external calls.

Answering Calls

When a call is placed to your extension, if the caller is an internal caller then your extension rings as

Trin.......Trin. This is called single ring. If the caller is an external caller the extension on which the call lands

rings Trin.....Trin..................Trin......Trin.


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After internal/external calls are successfully made through the Cosine it is required to program the Cosine as

per requirements. It is advisable to program the system in the hierarchy mentioned below. One may skip

undesirable feature programming.

Programming the System

Please refer to the topic Default Settings and Region Code. Most of the time the default values suit our

requirements and there is no need for extensive programming.

To program the system, first enter the SE (Programming) Mode.

Dial 1#91-1234(default SE Password).

A model hierarchy for programming is listed below. The user has a flexibility to follow his own hierarchy as per

his requirement.

Steps for programming

1. Real Time Clock (RTC)

2. Time Tables

3. Software Port-Hardware Port relations (On first Power ON the system will define this relation at its own) 321

4. Flexible Numbers

5. SLT Basic Parameters6. Class of Service

7. Trunk Access Groups

8. Toll Control

9. Call Pick Up Group

10. DKP-Basic Parameters

11. Trunk Parameters

12. LCR

13. Trunk Landing Groups

14. Operator

15. SMDR

16. Voice Message Applications

Please dial 00-#* to exit the programming mode after you have finished programming.

Relevant Topics:

1. Programming the System 297

2. Default Settings 159

3. Distinctive Rings 203

4. Call Progress Tones 108

5. Region Code 303

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Abbreviated Dialing

Whats this?

Frequently called numbers can be stored in the system memory. These numbers can be dialed using specific

codes. This saves time while dialing such frequently used numbers. It is also known as Memory Dialing.

An abbreviated number is accessed through its directory index.

The Cosine offers two types of Abbreviated Dialing: Personal Abbreviated Dialing and Global AbbreviatedDialing.

Personal Abbreviated Dialing

Each user can store up to 10 numbers of his choice in his personal memory.

User can change these numbers anytime from his station without consulting the System Administrator or the

System Engineer.

The location codes for Personal Abbreviated Dialing are 01-10.

Access to Personal Abbreviated Dialing is programmable. Please refer Class of Service for more details.

The system checks Trunk Access Group and Toll Control Allowed List and Denied List before dialing the

Personal Abbreviated number. Hence for Personal Abbreviated Dialing; Trunk Access Group, Toll Control

Allowed List and Toll Control Denied List and Class of Service should be programmed properly.

A printout of SLT parameters or DKP parameters shows the telephone numbers programmed in thepersonal directory by the station user.

Personal Abbreviated Dialing

Station

E1

EnToll ControlTrunk Access Group

DirectoryIndex

TAC Number

01

10

5

62

02612446266

02228956212

::

::

::

Toll ControlTrunk Access Group

DirectoryIndex

TAC Number

01

10

0

61

952666269156

02612266266

::

::

::

How to program Personal Abbreviated Dialing?

1 Lift the handset Dial tone

2 Dial 108-Location Code-Trunk Access Code-Number-#* Confirmation tone

3 Replace the handset

In the above command:

Location Code is from 01 to 10.

Trunk Access Code is 0, 5 or 61 to 65 (for Asian/Australasian/European/African users). (9, 5 or 81 to 85 for


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North American/South American users)

Number is the telephone number, which is to be abbreviated.

How to use Personal Abbreviated Dialing?


2Dial 8-Location Code (Asian/Australasian/European/African users)

Dial 6-Location Code (North American/South American users)

Number dialed out

Example:

To program telephone number 316-823-2353 at Location 01 with trunk access code 63 (for Asian/Australasian

/European/African users) (83 for North American/South American users),

dial 108-01-63-3168232353-#*/108-01-83-3168232353-#*

Once this location is programmed with the number, dial 801 (Asian/Australasian/European/African users, 601

North American/South American users) to call 316-823-2353.

Global Abbreviated Dialing

Frequently called numbers can be stored in the system. These numbers can be dialed using specific codes.

This is called Abbreviated dialing. It is also known as Global Memory Dialing.

This helps save time while dialing such frequently used numbers. An abbreviated number is dialed through its directory index.

Besides personal memory, 89 numbers can be stored in a common memory space called global memory.

These numbers are dialed out using Access codes 811-899 (for Asian/Australasian/European/African users)

(611-699 for North American/South American users). This is called Global Abbreviated Memory.

The numbers stored in the global memory of the system are dialed out.

Global directory can be programmed either by the System Administrator or the System Engineer.

The global directory is common for all the users.

Global Directory is divided into two parts i.e. Global Directory part 1 and Global Directory part 2.

A user can dial these numbers irrespective of his Toll Control and Trunk Access Group. However these

numbers can be dialed only if the user is allowed this feature from Class of Service.

Emergency telephone numbers can be stored in global directory part 1 and its access can be given to all the

users so that any user can access this facility.

Long distance numbers can be stored in global directory part 2 and its access can be given to selected

users.

In case of long distance numbers, complete numbers with preceding codes should be entered.

Global Abbreviated Dialing


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How to program?

Step 1: Make a list of telephone numbers to be stored in global directory.

Step 2: Program the telephone numbers at various locations using command 2301.

Step 3: Assign Trunk Access Groups to various numbers using command 2302.

Commands

Step 1

Take a paper and a pen and make a list of telephone numbers.

Step 2

Use following command to program telephone number for a particular location:

2301-Index-Number-#*

Where,

Index is from 11 to 99 (Index 11 to 55 is Global Directory part1 and Index 56 to 99 is Global Directory part2)

Number is the telephone number (Maximum 16 digits)

Use the following command to clear an index in global memory:

2301-Index-#*

This commands can be executed from SA mode also.

Step 3

Use following command to assign a TAG to a number in global directory:

2302-Index-Trunk Access Group-#*

Where,

Index is from 11 to 99

Trunk Access Group is from 1 to 8

By default, TAG 1 is assigned to all the numbers.

This command can be executed from SA mode also.

How to use Global Abbreviated Dialing?


2 Dial 8-Location Code(6-Location Code for American defaults) Number dialed out

Important Point:

Pause can be entered while storing the telephone number if required. A code #3 can be used as Pause

digit. Suppose, a string of digits 265 Pause 2556575 is to be stored then it should be programmed as

265#325556575 at a location index in the global memory.

By default, Global Memory is allowed to all users. Personal Memory is not allowed.

Relevant Topics:

1. Class of Service (COS) 129

2. Trunk Parameters 381

3.Alternate Number Dialing 69

4. Trunk Access Groups 371

5. Configuration Reports 151

6. Default Settings 159

7. Region Code 303


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GLOBAL DI RECTORY AS ON 01- 01- 2005( Sat ) AT 09: 28- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Par t 1 Par t - 2LOCATI ON TAG ALT NUMBER LOCATI ON TAG ALT NUMBER

GRP GRP- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

11 1 00 56 1 00

12 1 00 57 1 0013 1 00 58 1 0014 1 00 59 1 0015 1 00 60 1 0016 1 00 61 1 0017 1 00 62 1 0018 1 00 63 1 0019 1 00 64 1 0020 1 00 65 1 0021 1 00 66 1 0022 1 00 67 1 0023 1 00 68 1 0024 1 00 69 1 0025 1 00 70 1 00

26 1 00 71 1 0027 1 00 72 1 0028 1 00 73 1 0029 1 00 74 1 0030 1 00 75 1 0031 1 00 76 1 0032 1 00 77 1 0033 1 00 78 1 0034 1 00 79 1 0035 1 00 80 1 0036 1 00 81 1 0037 1 00 82 1 0038 1 00 83 1 00

39 1 00 84 1 0040 1 00 85 1 0041 1 00 86 1 0042 1 00 87 1 0043 1 00 88 1 0044 1 00 89 1 0045 1 00 90 1 0046 1 00 91 1 0047 1 00 92 1 0048 1 00 93 1 0049 1 00 94 1 0050 1 00 95 1 0051 1 00 96 1 0052 1 00 97 1 00

53 1 00 98 1 0054 1 00 99 1 0055 1 00

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -MATRI X COSI NE64P V4R0 Page: 01

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Access Codes

Whats this?

Access code is a string of digits dialed by a station to:

Call another Station

Grab a trunk line

Call a Department Group Turn on/off an Analog Output Port (PAS), DOP etc.

Use a feature

Access codes can be classified broadly into three categories:

Station codes-Codes used to access stations viz. SLTs like 201, 202, etc., DKPs like 301, 302, etc. (Flexible

Number)

Logical group codes-Codes assigned to call logical groups like Department Groups-3901, 3902, etc. and

access trunk groups-61,62 (for Asian/Australasian/European/African users) (82,82 for North American/South

American users), etc.

Feature codes like 2 for Auto Call Back, 5 for Raid, etc.

Cosine allows changing these codes to codes of your choice. For example: By default to call operator, one has

to dial 9 (Asian/Australasian/ European/African users). It is possible to change this code to 8. Also, to dial ona trunk in group 1, one has to dial 61. It is possible to change this code to 5.

How it works?

A typical call passes through different phases or stages as shown below:

Idle Dialing

Routing

Blocked

Placed Matured Denied

Idle Dial

Dial Tone

Routing Blocked

Busy Tone

Placed

Ring

Matured

Speech

Denied

Error Tone

Since no function is possible when the telephone is idle, it is obvious that no access code can be dialed from

idle phase.

Different access codes execute different function during different phases of a call. For example, call forward

feature code makes sense from the dial tone, whereas, Auto Call Back (on busy) feature is meaningful from

busy tone. Dialing Auto Call Back feature code 2 during speech would make no sense.

Please note that each access code in a single call-phase must be unique. For example, it is not possible to

have same access code for features like Call Forward and Redial since both these feature codes are used


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at dial tone. Please note that if you try to assign a number string that is already used to access a station/

Logical group to a feature accessed from dial phase then the system would not accept the command and

shall give error tone. In such an event, one has to take the printout of access codes, delete the conflicting

access code and then assign the desired access code.

However same access codes can be used for features used during different phases, For example, one can

have same access code say 8 for Memory dial and Barge-in since both these feature codes are used

during different phases of a call viz. Dial phase and Blocked phase.

An access code can be of 1, 2, 3 or 4 digits.

In one phase, different access codes can be of different length. But all of them must be unique. For Example,

in blocked phase we can have following codes:

Feature Code

Auto Call Back 2

Interrupt Request 21

Barge-In 3

Raid 33

Trunk Reservation 5

Please note that station user can dial only emergency numbers once he reaches the Denied phase.

Station Codes

SLT Station Numbers

SLT station numbers are the codes (number string) dialed from dial phase to call another SLT station. Each

SLT station number must be unique and should not match with any of the features available from the dial

phase. For more details, please refer topic Flexible Numbers.

DKP Station Numbers

DKP station numbers are the codes (number string) dialed from the dial phase by a station to call a DKP

station. Each DKP station number must be unique and should not match with any of the features available from

the dial phase. For more details, please refer topic Flexible Numbers.

Trunk Access-SelectiveThis is a code dialed by a station user to grab a particular trunk line. For more details, please refer topic

Selective Trunk Access.

Logical Group codes

Department Numbers

Cosine offers a facility of forming groups of stations called Departments and assign a common access code

(number string) called Department Number to this group. For more details, please refer topic Department Call.

Trunk Access-Group

These are the codes (no. string) dialed by a station user to grab a trunk line. Each of these codes relates to a

group of trunks, which can be set differently for each station. For more details, please refer topic Trunk Access

Groups.

Features codes

Feature codes are the Access codes (number string) dialed to use features. The feature codes are divided

depending upon the phase during which these codes are dialed viz. Dial phase feature code, Routing phase

feature code, etc.


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Dial Phase features

Feature Name Feature Number Access Code (default)

Call Pick Up-General 01 4

Call Pick Up-Selective 02 12

Cancel ACB 03 102

Redial 04 7

Auto Redial 05 17

Personal Abbreviated programming 06 108

Abbreviated Dialing 07 8

Operator 08 9

Call Forward/Follow Me 09 13

Dynamic Lock 10 14

Hotline 11 15

Alarm 12 16

DND 13 18

Call Park 14 117

Retrieve Park Call 15 118

Room Monitor 16 101

Last Caller Recall 17 112

Walk in Class of Service 18 111

Enter Programming Mode 19 1#91 *

Enter Admin Mode 20 1#92 *

Change User Password 21 114

Page Zone 22 1031

DISA Login Code 23 119

Cancel all features 24 100

Direct Trunk Access Code 25 69

Continued Dialing on Trunk 26 *

User Not Available 27 104

Back Ground Music 28 1099

Last Five calls record 29 113

Message paging 30 1032

Multi Party Conference 31 19

LCS ON 32 1033

LCS OFF 33 1034

VMS Conversation Recording 34 1095

Dial by Name 35 #

Call Supervision 36 1035

Set/Clear Hot Desk 37 1091

Hot Desk Cancel 38 1090

Auto Answer 39 1092

Time Zone 40 115


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Please Note:

1. Please note that Trunk Access Codes viz. 0, 5, 61, 62, 63, 64 and 65 (Asian/Australasian/European/African

users) (9, 5, 81 to 85 for North American/South American users), flexible numbers (Station Codes)

department number (3901 to 3905) and AOP are also dialed from dial phase. Hence, if the SE tries to assign

these codes in dial phase he shall get error tone. He needs to change these codes first and then assign the

codes to other feature. Please refer respective topics in the system manual.

2. Please note that code marked * cannot be changed.

Use following command to program the Feature code for a dial phase feature:

4316-Feature Number-Feature Code-#*

Where,

Feature Number is a 2-digits number from 01 to 40

Feature Code is a string of 1, 2, 3 or 4 digits.

Use following command to clear the Feature code of a dial phase feature:

4316-Feature Number-#*

Use following command to default the feature codes of all dial phase features:

4317-#*

Use following command to clear the feature codes of all dial phase features:

4318-#*

Example 1:

Let us interchange Call Pick Up-Selective and Redial codes

4316-02-7-#*

(On giving this command, system gives error tone because 7 is already used for redial. Hence before giving

this command, assign a dummy code for Call Pick Up-Selective. For example, assign code 2500 using

command 4316-02-2500-#*)

Now give following commands

4316-04-12-#*4316-02-7-#*

Example 2:

Let us interchange Hot Line and Alarm codes

4316-13-2501-#* (dummy code)

4316-12-16-#*

4316-13-15-#*

Routing phase features

Feature Number Access code (default)

1 4

Please note that since only one feature is available from the routing phase, we can use any digit of our choice

as access code for this feature.

Use following command to program the feature code for a routing phase feature:


Where,

Feature number is 1

Feature Code is a string of 1,2,3 or 4 digits.


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Use following command to clear the feature code of a routing phase feature:


Use following command to default the feature codes of all routing phase features:

4320-#*

Use following command to clear the feature codes of all routing phase features:

4321-#*

Example:

Let us change override feature code to 2.

4319-1-2-#*

Blocked phase feature codes (Busy)

Following features are valid from the blocked phase.


Auto Call Back 1 2

Interrupt Request 2 3

Barge-In 3 4Raid 4 5

Trunk Reservation 5 6

Use following command to program the feature code for a blocked phase feature:


Where,

Feature number is 1 to 5

Feature Code is a string of 1,2,3 or 4 digits.

Use following command to clear the feature code of a blocked phase feature:


Use following command to default the feature code of all blocked phase features:

4323-#*

Use following command to clear the feature code of all blocked phase features:

4324-#*

Example:

Let us change Barge-In feature code to 9.

4322-3-9-#*

Placed phase features (Ring Back)

Following features are valid from the placed phase:


Auto Call Back (No reply) 1 2

Forced Answer 2 5

Use following command to program the feature code for a placed phase feature:


Where,

Feature number is 1 to 2


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Feature Code is a string of 1, 2, 3 or 4 digits.

Use following command to clear the feature code of a placed phase feature:


Use following command to default the feature code of all placed phase features:

4326-#*

Use following command to clear the feature code of all placed phase features:

4327-#*

Example:

Let us change Auto Call Back feature code to 10

4325-1-10-#*

Please note that the access code for Auto Call back-On Busy and Auto Call Back-On No Reply is same.

Matured phase feature(3-way)


Call Toggle 1 1Conference-3 Party 2 0

Trunk to Trunk Transfer 3 #

Notes:

1. Please note that Flash is required as the prefix for any of the above features 33. Also note that trunk

release code is not programmable (however, it would accept any other code and give confirmation tone but

will not work).

2. Matured phase 3-way signifies the case in which two persons are talking keeping third person on hold.

Use following command to program the feature code for a matured phase feature:


Where,Feature number is 1 to 3

Feature Code is a string of 1, 2, 3 or 4 digits

Use following command to clear the feature code of a matured phase feature:


Use following command to default the feature codes of all matured phase features:

4329-#*

Use following command to clear the feature codes of all matured phase features:

4330-#*

Example:

Let us change Conference-3 Party feature code to 5.

4328-2-5-#*

Please refer Configuration Reports for more details on downloading reports.

(Please note that on giving this command all access codes including flexible numbers are printed. For

simpl icity, only the feature access codes are attached here. The printout of flexible numbers is attached

with Flexible Numbers)


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Important Points:

The explanation made above assumes default feature codes.

Overlapping among feature codes and station numbers is allowed from the same phase.

Please ensure to clear all the feature codes and emergency numbers before issuing the default command

for a phase from which emergency dialing is allowed.

While defaulting the feature codes for a phase from which emergency dialing is allowed, please clear the

feature codes of the phase and emergency numbers. Let us assume an emergency number is programmed

as 102. When you default the feature codes of dial phase, the feature Auto Call Back becomes 102

Emergency Dialing is also allowed from dial phase so this is erroneous. Instead if emergency numbers are

cleared prior to default this situation will not arise.

Consider another case where the feature codes of Cancel ACB is programmed as 4 and Call Pick Up is

programmed as 102. In such situation clearing the feature codes becomes important before defaulting them

else defaulting directly will lead to overlapping of identical codes.

Relevant Topics:

1. Flexible Numbers 224

2. Trunk Access Groups 371

3. Department Call 162

4. Paging 283

5. Emergency Dialing 2126. Emergency Detection and Reporting 211

7. Configuration Reports 151


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FEATURE ACCESS CODES AS ON 01- 01- 2005(Sat ) AT 09: 18- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

DI AL TONE PHASE- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -I ndex Feat ure Name Access Code- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -01 Cal l Pi ckup - Gener al 4

02 Cal l Pi ckup - Sel ect i ve 1203 Auto Cal l Back - Cancel 10204 Redi al 705 Auto Redi al 1706 Personal Abbr evi at ed Number Pr ogrammi ng 10807 Abbr evi at ed Di al i ng 808 Oper ator Di al i ng 909 Cal l Forward/ Fol l ow Me 1310 Dynami c Lock 1411 Hot Li ne 1512 Al ar ms 1613 Do Not Di st urb 1814 Cal l Par k 11715 Retr i eve Par ked Cal l 118

16 Room Moni t or 10117 Last Cal l er Recal l 11218 Wal ki n Cl ass Of Servi ce 11119 Ent er Progr ammi ng ( Syst em Engi neer) 1#9120 Ent er Progr ammi ng ( Syst emAdmi ni st r ator ) 1#9221 Change User Passwor d 11422 Page Zone 103123 DI SA Logi n 11924 Cancel Al l Features 10025 Trunk Access - Sel ect i ve 6926 Cont i nued Di al i ng On Trunk *27 User Stat us 10428 Backgr ound Musi c 1099

29 Last Fi ve Cal l s Recor d 11330 Message Pagi ng 103231 Conf er ence - Mul t i Par t y 1932 Li ve Cal l Scr eeni ng - Set 103333 Li ve Cal l Scr eeni ng - Cancel 103434 VMS Conver sat i on Recordi ng 109535 Di al by Name #36 Cal l Supervi si on 103537 Hot Desk - Set 109138 Hot Desk - Cancel 109039 Aut o Answer 109240 Ti me Tabl e Mode 115- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -MATRI X COSI NE64P V4R0 Page: 01


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=X=X=

FEATURE ACCESS CODES AS ON 01- 01- 2005( Sat ) AT 09: 18- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ROUTI NG TONE PHASE- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -I ndex Feat ure Name Access Code- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -01 Over r i de 4

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -BLOCKED PHASE- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -I ndex Feat ure Name Access Code- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -01 Auto Cal l Back 202 I nt err upt Request 303 Barge- i n 404 Rai d 505 Trunk Reser vat i on 6- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PLACED PHASE- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -I ndex Feat ure Name Access Code

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -01 Auto Cal l Back 202 For ced Answer 5- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

MATURED ( 3- WAY) PHASE- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -I ndex Feat ure Name Access Code- -

Documents

Cosine V4 System Manual