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Council collected information
Council datasets
• Small area population projections.
• Community satisfaction surveys.
• Household and community surveys.
Small area population projections
• Despite relatively modest change in population in Darebin as a whole, variation across precincts is important to note.
• Population growth concentrated in pockets in the City.
Community satisfaction surveys
• To measure the level of community satisfaction with the broad range of services and facilities provided by Council.
• To measure the importance of those services and facilities to the community.
• To identify the issues of importance to the community.
• To examine a range of one-off topics each year relevant to the current activities of Council.
• To measure satisfaction with customer service.
Importance of Library service
8.94 8.78 8.59 8.578.81 8.65 8.77
9.008.72
0
1
2
3
4
5
6
7
8
9
10
2002 2003 2004 2005 2004 2005 2006 2005 2006
Darebin Maribyrnong Greater Geelong
Library services are consistently rated towards the top of services
Satisfaction with Library services
7.13 7.28 7.12
6.40
7.69 7.71 7.83
8.41 8.40
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
10.00
2002 2003 2004 2005 2004 2005 2006 2005 2006
Darebin Maribyrnong Greater Geelong
Variation in satisfaction between Councils but overall libraries score well.
Library
Hard rubbish
Green waste
Drains
Footpaths
Footscray CBD
P rov. street trees
P ublic toilets
P ark maintenance
Street sweeping
Animal management
Sports ovals
Heritage
P arking enforcement
Internet site
Maribyrnong NewsCouncil advertising
Recycling
Garbage collection
Roads
traffic managementLitter collection
Main. street treesShopping strips
housing development
Community facilities
Articles about Council
5.5
5.7
5.9
6.1
6.3
6.5
6.7
6.9
7.1
7.3
7.5
7.7
7.9
8.1
7.40 7.60 7.80 8.00 8.20 8.40 8.60 8.80 9.00 9.20Importance
Satis
fact
ion
Consistently excellent results
Remains a problem area
By suburb - Maribyrnong
By suburb - Darebin
Current use of Library service
37.9% 36.0%
44.9%38.4%
28.7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1999 2001 2003 2005
Darebin
Melton
Around one-third of households surveyed use the library service
Current use by household structure
28.6
%
30.1
%
44.4
%
55.0
% 59.0
% 64.7
%
26.0
%
50.0
%
66.7
%
54.5
%
39.0
%
26.5
%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Sole person Coupleonly
Grouphouseholds
0 - 4 yrs 5 - 12 yrs 13 - 18 yrs adults 0 - 4 yrs 5 - 12 yrs 13 - 18 yrs adults Otherfamily
Two parent family One parent family
Families with children much more likely to use a library than others
Families with school aged children