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Counseling
Critical Support for Student Success
ReflectionsLoveCompassionPassion
Student success
Student-centeredProactive problem solving
Shared Vision andCommon Values
Counseling Framework
Compassion for students Commitment to student success and
program excellence Holistic view of student
developmentacademic, career, personal
Student-centered Honor diversity
Board Study Questions What programs and services does
Counseling offer and how do they impact student success?
How do these programs respond to the diverse needs of students?
How do we evaluate our programs and make improvements?
What are our challenges? What are the solutions and
recommendations?
Presentation Outline
Reflections/Counseling Framework Student Demographics Student Profiles Delivery of Counseling Services Evaluation of Programs and
Services Challenges/Recommendations
20 years ago, it was a simpler life…
There were few students of color; They didn’t come from multiple colleges
and universities; They were better prepared; Their lives were less complicated; And they knew what they wanted to do
and where they wanted to go!
Today, students are diverse, worldly, and more sophisticated!
Who are our students?Fall 06 Gender
45%47%
33%
53%49%
64%
2%4%
2%
0%
10%
20%
30%
40%
50%
60%
70%
Skyline CSM Cañada
Male Female Unknown
Who are our students?Fall 06 Ethnicity
3% 4% 3%
25%
17%
7%
18%
6%4%
19% 19%
42%
0.5% 0.6% 0.4%
23%
39%
34%
11%
14%
9%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Skyline CSM Cañada
African American Asian Filipino Hispanic Native American White Other/Unknown
Who are our students?Fall 06 Age
3%
7% 6%
53%
45%
36%
13% 12%14%
21%
25%
29%
9%12%
14%
0%
10%
20%
30%
40%
50%
60%
Skyline CSM Cañada
Under 18 18 to 24 25 to 29 30 to 49 Over 49
Who are our students?Fall 06 Education Level
3% 4%
74%
5%
13%
5% 3%
67%
5%
18%
6%
13%
56%
4%
19%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Concurrent Not HS Graduate HS Graduate AA/AS Degree BA/BS Degree orhigher
Skyline CSM Cañada
Who are our students?Fall 06 FT/PT
17% 15%10%
83% 85%90%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Skyline CSM Cañada
FT (>=12) PT (<12)
Who are our students?
Why are our students here?
How prepared are our students?
Fall 06 Placement Results
33%
41%
26% 26%
33%
22%
18%
10%
61%
28%
17%
28% 29%
25%
49%
32%
19%
35%
41%
16%
12%
0%
10%
20%
30%
40%
50%
60%
70%
Level I Remedial Level II Remedial Transfer Prealgebra Elm. Algebra Int. Algebra Transfer
ENG MATH
Skyline CSM Cañada
Diverse Student Body Recent high school graduate who
is eligible for 4-year Recent high school graduate who
is not eligible for 4-year Non-high school graduate English language learner Re-entry/Re-careering International
Diverse and Complex Needs First-generation Students with physical, learning and
psychological disabilities Financial Family and work responsibilities Athletes Veterans Personal barriers (housing, domestic
violence, child care, depression etc.) Probation/dismissed
18
AB3 – The Seymour-Campbell Matriculation Act1986 Established eight mandated student success
components
The Matriculation Act enhances student access to the California Community Colleges and promotes and sustains the efforts of students to be successful in their educational endeavors. The goals of matriculation are to develop a partnership between the student and the college to ensure that students complete their college courses, persist to the next academic term, and achieve their educational objectives.
Components
Admissions Follow-upAssessment/Placement Testing Training & CoordinationOrientation Research & EvaluationCounseling Prerequisites
Key Research: Students who have received counseling services have persisted at a rate of 72% compared to 44% of those students who do not receive counseling.(Source: Statewide Matriculation Study 2005)
Counseling Discipline
Counselor Responsibilities Counseling – Academic, Career, Personal Curriculum development and instruction – Study
Skills, Career and Life Planning, Major Selection, College Planning, University Transfer, Student Success Strategies
Outreach – Internal and External Partnerships with Instruction Shared Governance and Institutional Advancement Program Coordination Ongoing Professional Development
Flexible Delivery Systems and Improved Service
Continuity
Students and Counselors CONNECT in multiple ways: Matriculation enrollment process Scheduled appointments Drop-in Electronic communication and phone In the classroom Campus activitiesImproved Service Continuity Automated appointment reminders Electronic appointment system Electronic student files – notes and scanned documents Web resources Ongoing training
How Do We Evaluate Our Services? Student Satisfaction Surveys Program Reviews Student Focus Groups Counseling Meetings/Retreats Faculty Evaluations Student Learning Outcomes Assessments Analysis of SARS and Other Research
Data
Three Examples Program Review
Critical self-study that examines program efficiency and effectiveness, based data
Student Satisfaction Surveys Students report that Counseling is ranked as one of the most
important services critical to their learning experience and success. Overall, student satisfaction with counseling services is quite high; more services needed
Counselor knowledge of transfer requirements ranked high in terms of importance and satisfaction.
In many instances, Counselor knowledge about program requirements, assistance in setting goals, being approachable and caring about students ranked higher than national average.
Analysis of SARS Data Track number and type of counseling appointments Anticipate high demand periods
Challenges and Recommendations Challenge
Serving students during busy periods Beginning of each term (3 times/yr)
Practices Triage - assessment of student needs Flexible use of staff/student ambassadors to support
counseling function Reinforce importance of ongoing counseling
relationship Recommendations
Reinforce matriculation regulations that require counseling visits and intervention
Challengesand Recommendations Challenge
Meeting multiple needs of diverse student population with current state allocation formula
Practices “One Size Does Not Fit All” Holistic approach Multiple delivery models Balance of “high tech/high touch” Enhanced collaborations with instructional faculty
(e.g. learning communities; first year experience) Recommendations
Shift from access to success oriented approaches Explore aggressive/prescriptive interventions
Challengesand Recommendations Challenge
Maintaining currency of information Practices
Professional development activities Information sharing – workshops/meetings,
consultation, emails, sharepoint, research Mentoring for new counselors
Recommendations Random review of student files Districtwide use of SARS database Use of degree audit system
Challenges and Recommendations Challenge
Strengthening Faculty Partnerships – “It Takes A Village”
Practices Counselor liaisons with instructional divisions Learning communities In-service for faculty
Recommendations Establish and promote use of electronic
early academic warning
Challengesand Recommendations
Challenge Using Technology
Practices Collaborations with ITS
WebXtender SARS Grid Degree Audit Web-based services/information/resources
Project ASSIST e-mail, telephone, e-counseling Counseling support for distance education, online instruction
Recommendations Student ability to make counseling appointments via web Continued use of technology to increase
efficiency/effectiveness Exploration of electronic Student Education Plan (SEP) Implement electronic early alert system
Challenges and Recommendations
Challenge Need for additional research to evaluate and
improve counseling services Practices
Student surveys/focus groups Student Learning Outcomes Assessments Program Reviews
Recommendations Develop common research agenda for Counseling Work with ITS to link SARS and Banner/MIS
Questions ?