Slide 1
Assignment onCounselling(Human Resource Management)Submitted by
:
Rakesh Chandra (G05121)Mohammed Dalal (G05122)Aditya Nanekar
(G05123)Aman Pahwa (G05124)Vikram Parkar (G05125)Under the guidance
of:-Dr Anjana RajuContentsNeed of Counseling
Definition of counseling
What is Counseling ?
Purpose of Counseling
When to Counsel ?
Role Of The Counselor
Qualities Of A Good Counselor
Why counseling?
Types of counseling
The Counseling Process
Aims of counseling
Counseling in workplace
Benefits Of Counseling
Causes of Failure of Accomplishment at Work The employee does
not know howLack of instruction or feedback.
Something or someone is hindering work output.Physical or mental
restrictions, time or equipment restrictions
AttitudePoor attitude, employee is burned-out or unhappy, or
does not particularly enjoy the task.
Consequences of Failing to Take ActionIncreased workload
Department morale affected
The employee may never see the problem
Problem is reinforced as acceptable
Definition of counselling Counselling is a process that enables
a person to sort out issues and reach decisions affecting their
life. What is Counseling ?
Direct face-to-face conversation between a counselor and a
direct report
Used to help the employee identify the reason for poor
performance to improve, not embarrass or humiliate him or her
Generally more formal than feedback and coaching and is required
of a small percentage of employees
Purpose of CounselingCommunication concerns to the employee
Determine the cause of the employees activities
Identify avenues for improvement and/or development
Improve employee performance
When to Counsel ?When more action is required by the counsellor
following feedback and coaching
Re-establish Expectations
Not all unacceptable behavior warrants discipline.
ROLE OF THE CounselorBalance organizational needs with employee
rights on a daily basis
Inform employees of their performance on the job
Ensure work is being completed at acceptable levels
QUALITIES OF A GOOD COUNSELOR Decency skills i.e. social
etiquettes, warm manners
Objectivity
Maintaining confidentiality
Empathy
Why counselling?Opportunity to explore their thoughts and
feelings in a confidential and supportive environment.
Unable to solve problems.
Types of counselingDirective counseling
Non directive counseling
Participative counseling
The Counseling Process:Before the SessionDefine your
objectives
Have all documentation available
Review all facts
Create an outline
Arrange for privacy
The Counseling Process:Session GuidelinesHow you behave and what
you say during the session can affect the outcome :
Set a positive tone
Describe the problem
Ask, then listen
Correct the situation
Listen
Conclude the session
The Counseling Process:Minimizing ConflictCounsel in a timely
manner
Counsel in private
Look for the root cause of the problem
Listen. Do not interrupt
If you can help, offer it, do it
The Counseling Process:After the SessionDocument
Immediacy
Allow for employee rebuttal if requested
Schedule a follow-up consultation
Aims of counselingUnderstanding self
Setting achievable goals which enhance growth
Planning in the present to bring about desired future
Coping with difficult situations
Controlling self defeating emotions
Counseling in workplace Tata Consultancy Services (TCS) has set
up a network " MAITREE" in 2005 to counsel its 30,000 employees.
Under the initiative, 90% of TCS offices organize family
get-togethers and activities such as ball dancing and yoga classes
and theatre workshop, helping employees working long hours keep
healthy.
Counseling in workplace At Wipro, to reduce employee stress
after long working hours, HR initiated "MITR", an in house
counseling service, in 2003, the set up trains employees in
counseling to help out colleagues in distressBENEFITS OF
COUNSELINGDecrease costs related to turnover, burnouts, absenteeism
& accident-related disability.
Improvement in employee performance
Increase in productivity.
Counselor can play the role of a business partner to manage
behavioral Problems brought about by organizational changes.
