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LEARNERHANDBOOK

Plant Operations NVQ Level 2

Counterbalance Forklift TruckNVQ Level 2 in Plant OperationsLearner Name:

Company Name:

Plant / Machinery Trained on:

Date Commenced:


Company Name:


Date Commenced:


Company Name:


Date Commenced:


Company Name:


Date Commenced:

MISSION STATEMENT – HEALTH & SAFETY TRAINING LTD

Health & Safety Training Ltd; we aim to deliver outstanding teaching, learning and assessment to individuals and employers

HEALTH & SAFETY TRAINING LTD – LEARNER PLEDGE

For all training courses and assessment arranged or run by Health & Safety Training Ltd, we pledge to support the Learner from the moment they enquire and right through the entire learning process, whether that is with Health & Safety Training Ltd or with one of our partnership organisations. We will provide information on all courses enquired about, as well as any advice needed. We will also provide guidance to the learner on realising their potential. It is our policy to help the Learner search for suitable courses in order to help them progress in both a personal and a work environment. All are welcomed at Health & Safety Training Ltd. We are proud to be an equal opportunities training provider who has the interests of the Learner at heart.

Health & Safety Training Ltd pledge continued support throughout!

We guarantee;

To take active steps to ensure every Learner receives equal access to our courses and the guidance and advice that we offer.

To provide any necessary training aids and personnel to ensure that everyone receives the support and assistance necessary to reach their full potential.

To actively combat language, disability and stereotyping barriers to ensure everyone has full and fair access to our courses.

We guarantee;

A detailed personal response guaranteed within 24hrs of any enquiry. Further information or an interview within three working days of your initial

enquiry. A personal bespoke learning programme to suit the individual needs of the

Learner and Employer. Feedback and reviewing of the personal programme and learning process

given to the Learner and Employer on a regular basis. Learners and their Employers will be kept informed of improvements to our

systems or programs which have been implemented through feedback they have given to us.

Monitoring of the Learner’s progress with any of our partnership organisations, backed with support and guidance for the Learner.

The provision and use of time and resources to help Health & Safety Training Ltd employees and all learners improve upon their Maths and English skills.

1

Handbook Contents:

1. The purpose of this handbook and the contents.

2. Information on Health & Safety Training Ltd – general policies/ rules for being trained and working with us.

3. Introduction to the NVQ

4. Knowledge and understanding of the job.

5. Information, Advice & Guidance

6. Equality & Diversity explained.

7. Equality & Diversity Policy at Health & safety Training Ltd.

8. Health, Safety and Welfare in the workplace – some guidance.

9. The Top 10 health and Top 5 safety risks in the workplace

10. Communication in the workplace.

11. Signs and fire extinguishers in the workplace.

12. Unemployed learners – The Route Into Work

13. Spell Checker and grammar tips – information and guidance on the meanings and spellings of common words used on this course.

1: WHAT IS THE PURPOSE OF THIS HANDBOOK?

The handbook should be kept with you at all times when doing training and assessment on this course. It holds important information to help you answer the questions you can expect to be asked by your assessor. It also has information on how the course will be run, and there is a handy spell checker in the back of the book which a lot of our learners find helpful.

In addition, it holds information on health, safety and welfare at work, and how you are expected to act and treat people when you get a job (if you don’t already have one). Within this handbook you will find the answers to many questions you will need to be able to answer when you are on the course.

Welcome!

Thank you for choosing to take your Level 2 National Vocational Qualification (NVQ) award in Plant Operations with Health & Safety Training Ltd.

We are delighted to have this opportunity to be able to offer you training and assessment, and our aim is to make your NVQ journey with us as enjoyable and productive as possible.

If you are not already aware of us, Health & Safety Training Ltd works predominantly in the north of England. We deliver around 1000 NVQs to learners each year through training and assessment in the workplace and at our purposely equipped training centres. We specialise in the delivery of training & NVQs in the construction, engineering and transportation industries, as well as employability. We are fully experienced in all areas of training and assessment which we operate in, and all of our training staff are all occupationally competent, so you are in good hands!

We hope your experience of working with our organisation will be of great benefit to you and we look forward to working with you on this course, and with any future courses you may progress onto.

If you have queries regarding any aspect of your NVQ award or your training program please do not hesitate to contact us via your assessor, or via details that are provided within this handbook.

This booklet contains vital information on the units of the award, as well as some additional information which you might find useful in the workplace. It informs you about the NVQ and about health, safety and welfare in the workplace. Please read the following pages and try to relate the information to your specific job role, or intended job role. Remember! Your Assessor is here to help and guide you throughout, so please don’t be afraid to ask questions about anything you don’t fully understand.

We wish you every success with your programme.

Phil Binks (Managing Director) - Health & Safety Training Ltd

2: ABOUT HEALTH & SAFETY TRAINING LTD

Health and Safety Training Ltd is an accredited training provider for the most in demand awarding bodies in the plant/machinery industry, including NUCO, RTITB, NPORS, PASMA, IPAF and IOSH, and we are an approved centre for the delivery of NVQs with awarding body EDI. We are also an approved training provider with the Skills Funding Agency (SFA) for the delivery of fully government funded NVQ training programs for businesses across the north of England.

We aim to provide a quality service that’s second to none in all aspects of health and safety and mobile plant equipment training. We are particularly experienced in the fields of materials handling and construction equipment training, and we can offer a wide range of training courses in these areas. Our instructors and assessors are fully trained and accredited and are extremely experienced in their specialist fields.

QUALITY MATTERS!

In our most recent government inspection by Ofsted in June 2013, we received a Grade 2: Good in all aspects of our training and assessment delivery.

Reasons quoted by Ofsted on why Health & Safety Training Ltd is Grade 2: Good

U Success rates are consistently high

U Good progress is made by most learners

U Highly effective development of learners’ occupational skills takes place

U Teaching, learning and assessment are highly effective

U Good personal, social and mathematical skills are developed by learners

U The development of safe working practices is excellent

U High quality training equipment benefits learners

U Leaders and managers identify improvements needed and take rapid action

Future aims of Health & Safety Training Ltd

Whilst we see the Grade 2; Good given by Ofsted as a real positive, we aim to be seen as a Grade 1 Outstanding provider in future, and to do so we need to gather data from staff, learners and employers, as well as partnership organisations and colleges that we work with; and we need to use that information more to see how we can make improvements to the delivery of the training and assessment process.

We also aim to help learners and staff to improve their English skills to match how we help to develop skills in mathematics as mentioned by Ofsted above. We will be doing this by providing resources for learners and by giving feedback on how they can improve by taking simple steps during the training and assessment, or if they wish by enrolling on courses with one of our partnership organisations.

Another of our company aims, is to maintain our current Matrix Standard accreditation and to continuously improve to meet and surpass their requirements. The Matrix Standard is a unique quality standard for organisations which allows them to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals

Training and Working at Health & Safety Training Ltd

Our normal working hours for office staff are 8am - 4.30pm Monday – Friday.

Our normal working hours for training staff are 8.30am – 4.30pm Monday – Friday

If you are being trained at our training centre your course times will be 8.30 start and 4.30 finish (unless stated otherwise).

When training at our centre, you are classed as a working visitor to our site, and as such we expect all visitors to adhere to our times and policies.

The wearing of PPE (Personal Protective Equipment) on HST premises.

If you have suitable protective work footwear, this should be brought with you for the course if you are being trained on our premises. If you do not

have suitable footwear – inform your assessor, who will be able to arrange footwear to be made available (subject to availability).

If you do not wear the correct footwear, then you will not be allowed onto the main training areas where plant/machinery is operating.

Hi-viz vests will be supplied to all people on the main training areas. It is your responsibility to make sure you are wearing one and to take care of it whilst you are being trained and assessed on our premises.

Please note: We take health and safety extremely seriously within our organisation, and anyone found not wearing the correct PPE will be reminded and warned if necessary. Repeat offenders can have their training and assessment terminated.

The wearing of PPE on site at customer premises.

When being trained on site at your place of work, we would expect you to abide by Company Policies implemented by your employer in wearing suitable Personal Protective Equipment within your workplace and for the course you are on. We cannot enforce the wearing of PPE by people who do not work for Health & Safety Training Ltd on premises other than those owned or rented by HST Ltd for the purposes of training and assessment, but we are happy to help companies by recommending suitable PPE should they wish.

Health & Safety Training Ltd: Equality Statement

Health & Safety Training Ltd is committed to the promotion of equality and diversity in society. We aim to ensure that everyone has a chance to fulfil their potential. Health & Safety Training Ltd respects and values differences in its learners and employees, as well as visitors to the workplace. We will promote equality and opportunity and good relations between members of different groups. We have a responsibility to ensure that no learner is prevented from the right to benefit from the training and assessment we offer. Health & Safety Training Ltd celebrates and values diversity among all people. All will be treated with respect and dignity within a positive learning environment free from discrimination, harassment and victimisation. No trainee or learner, employee or visitor shall be treated less favourably than

another for any reason, but specifically including:

• age

• disability

• genderreassignment

• marriageandcivilpartnership

• pregnancyandmaternity

• race

• religionorbelief

• sex

• sexualorientation

Details of our Equality & Diversity Policy and Grievance Policy are in this handbook and in all learner portfolios. They are also readily available within the premises of Health & Safety Training Ltd and online at our website; www.hst.uk.com

Health & Safety Training Ltd – general health and safety policy statement.

General statement

It is our policy to:

• Provideadequatecontrolofthehealthandsafetyrisksarisingfrom our work activities;

• Consultwithouremployeesonmattersaffectingtheirhealthand safety;

• Provideinformation,instructionandsupervisionforemployees;

• Ensureallemployeesarecompetenttodotheirtasks,andtogive them adequate training;

• Preventaccidentsandcasesofwork-relatedillhealth;

• Maintainsafeandhealthyworkingconditions;and

• Reviewandrevisethispolicyasnecessaryatregularintervals.

Responsibilities

Overall and final responsibility for health and safety is that of Phil Binks, (Managing Director)

All employees are required to:

• Co-operatewiththeirsupervisor/manageronhealthandsafetymatters;

• Notinterferewithanythingprovidedtosafeguardtheirhealthand safety;

• Followanysystemofworkimplementedtoprotecttheirhealthand safety and generally take reasonable care of their own health and safety; and

• Reportallhealthandsafetyconcernstoanappropriateperson(as detailed in this policy statement).

Risk assessment

John Mitchinson has been nominated as the person who will oversee the carrying out risk assessments in our workplace. We will adopt a pro-active approach by conducting a systematic and up-to-date risk assessment of all areas of our organisation. These risk assessments will establish what needs to happen in your area. This assessment will cover all foreseeable hazards. This is a practical exercise that will lead to the implementation of necessary improvements in the design of our workplace and the way in which we organise work.

We will periodically review our health and safety policy to ensure that it remains relevant to the needs of our staff, organisation and legislative requirements. We recognise that improving health and safety standards is an ongoing process.

Consultation

As part of our risk management process we are committed to consulting and involving all employees. Your involvement in this process is seen as essential. An important part of our policy is the commitment to provide you with appropriate health and safety training so that they can fulfil competently your health & safety responsibilities - including participating in the risk assessment process.

Monitoring and inspection

Constant scrutiny contributes to the development of a healthy and safe workplace. We will undertake regular Inspections and checks to monitor health and safety performance. Your involvement and participation in this ongoing exercise is seen as very important.

Training and information

The Training Manager will oversee the delivery of health and safety training in our workplace. A key element to achieving safe work practices is knowledge and information. All staff, including temporary workers, will receive health and safety training. This training will include induction training for new staff, as well as on-going health and safety training for staff on more specific issues associated with their work such as Equality & Diversity training and manual handling. Health and safety training will cover all the foreseeable hazards to which employees are exposed and safety measures you must take to protect your health and safety.

If you are required to undertake a task for which you feel you are not competent and where your health or safety might be put at undue risk you are required to report this immediately so that appropriate remedial steps can be taken.

Accident Reporting

The reporting of accidents and dangerous occurrences is a statutory requirement. Certain accidents and ill health that result in a person being absent for three or more days must also be reported to enforcing authorities on standard forms like this. In addition to obvious injury, this reporting covers absence due to ill health from recognised diseases.

All staff are required to report any work related ill health absence or dangerous occurrence. In the event of an accident there will be a formal investigation. This is not to apportion blame but to establish root causes so that we can prevent future accidents.

Phil Binks (Managing Director) Dated 03rd Jan 2013 On behalf of Health & Safety Training Ltd

3: INTRODUCTION TO YOUR NVQ

The NVQ is made up of a minimum 3 units, all of which must be completed to gain the full award, although a smaller achievement of unit certification is possible in some instances (see below).

During your time spent with Health & safety Training, you will be observed in the workplace by one of our qualified assessors to ensure that you are putting what you have learnt into practice as well as adhering to company policies. Evidence is collected through observations whilst you are training, and also whilst you go about your normal daily routine because your assessor needs to know you are working in line with policies such as tidying away your equipment or disposing of rubbish correctly, as well as treating people properly. Questioning may also take place at a convenient time and place, and the learner can also take part in a discussion which will be recorded onto disc which is probably the fastest and most efficient way of gathering evidence.

Knowledge and Understanding of the Learners job role (or intended job role) is vital to gather the full award, and in particular to complete the two mandatory units which are;

• UNIT4109:ConformingtoGeneralHealth,SafetyandWelfarein the Workplace.

• UNIT4110:ConformingtoProductiveWorkingPracticesinthe Workplace.

What is the Aim?

The aim of this course is to assess the Learner’s competence against NVQ Level 2 standards and where necessary agree development plans.

Some of the Benefits:

Participants will:

• Developtheirperformanceinkeyareasofspecialisedplant& machinery and where standards are met; achieve a nationally accredited certificate for operating that Plant/Machinery.

• Matchtheirperformanceintheworkplaceagainstrecognised criteria of the National Occupational Standards (NOS).

• GainaNationallyrecognisedqualificationinfullorinpart.

- Full certification can be gained if the Learner completes the underpinning knowledge training on the plant/machinery as well as the two mandatory units of the award.

- Part, or ‘unit’ certification can be gained if the Learner does not successfully complete the training on the plant/machinery; In this instance, unit certification could consist of one or both of the mandatory units of the NVQ award.

4: KNOWLEDGE & UNDERSTANDING OF A JOB

The NVQ in Plant Operation concentrates on two things in particular;

1) It will look at how you physically ‘perform’ a job. This can be in general, as well as when using plant or machinery.

2) It will also look at whether you know and understand why you do the tasks connected to your job, and the what might happen if you did not carry out those tasks safely and correctly and what you would do in the event of an emergency.

This section concentrates mainly on number 2) above.

For example: A person may spend all of their working days packing boxes with machine parts, labeling the boxes and sealing them up for delivery to customers. That person may well be able to carry out that job on a day to

day basis, but! …

…do they know why they are doing that job?

…are they aware who relies on them to do the job properly?

…do they know what could happen if they did not pack the right parts into the right boxes or label them correctly?

The consequences of them doing any part of that job wrongly (or not at all) can have a snowball effect, causing problems for them, their workmates, the company and the customer.

It may result in customers not getting the service they expect. Therefore the business will suffer which can end in disciplinary action or job losses and bad feeling amongst workmates.

Also, if that worker is not aware of what she or he should do in the event of an emergency such as fire or accident, then this can cause harm to themselves or to others.

So a wider ‘knowledge & understanding’ of what your job entails, as well as your responsibilities to ‘perform’ your job correctly, is vital.

Basically, what you need is …

- Good knowledge of what your job is

- Good knowledge of WHY your job is important (and remember ALL jobs are important, otherwise they wouldn’t exist)

- Good knowledge of your workplace, as well as the signs, policies and rules.

- Respect for other people and what others around you are doing as part of their job

- A good knowledge of what happens if your job is not done correctly!

If you understand the things mentioned above, it will improve relations with your work colleagues and your employer, as well as the customer.

This all makes for a more productive and happier workplace, as well as an improved chance of promotion or wage rises.

The following pages cover all of the parts of the qualification which are ‘knowledge’ based and not just ‘performance’ based. Completing the questions with your Assessor will go a long way to helping you complete the NVQ Level 2 in Plant Operations. They cover things such as;

• Emergencies/Accidents

• PPE(personalprotectiveequipment)

• Communicationatwork

• Hazards&Risksintheworkplace

• Pre-usechecksofmachinery

• SignsandFireExtinguishersinyourworkplace.

• Equality&diversityandhowyoutreatotherpeopleatwork.

• Energysavingandlowcarbonemissions.

Once you have completed questions with your assessor on these subjects, your Assessor will be able to mark off the knowledge based parts of the NVQ. They can mostly be covered by recording a conversation with your Assessor, which is far quicker and easier than writing answers to questions by hand. The choice is yours though.

5: INFORMATION/ADVICE & GUIDANCE FOR THE NVQ LEVEL 2 IN PLANT OPERATIONS

How long does it take to complete the course?

This can vary between a relatively short period of a week or two, to a few months, depending on the needs of the Learner. Between signing up for the course and completing the NVQ, the course will include assessments of you in and around the designated work area, and will also include any underpinning knowledge training required to make sure you are preparing and operating the machinery correctly. Learners normally complete easily within a 3 month period, but this can be much quicker if we are allowed continued and frequent access to learners.

Do I need to be good at English and maths?

This is a Level 2 qualification, and as such it does not require a high level

of English and maths knowledge, and a lot of the evidence can be covered with recordings so this helps to cut down on the writing aspect. However, maths and English are an important part of working life and we use them more often than we realise, especially with plant/machinery. Below are just some of the reasons why English/maths are important.

When working with plant/machinery, we need to be aware of the capabilities of the machinery we use – the amount of weight it can lift, what angle we need to turn the machine in small area. We may need to measure the windspeed to see if it is safe to use the machinery, or to calculate the weight of a load or the fulcrum so that the load is well balanced. You may even need to calculate the hours and work out your wages or the tax percentage you are paying.

note; all words in bold italics in the above paragraph are mathematical terms.

Machinery needs to be checked daily to make sure it is safe. You need to be able to fill out pre-shift check lists, which you use to make sure the machine is safe for use. You may need to carry out risk assessments at work and write up reports or fill in the accident book. You may need to read delivery notes and understand orders which need to be loaded onto delivery vehicles.

As you can see, English and maths is a large part of working life and its good to try and improve your skills. We are not teachers of those subjects here at Health & Safety Training Ltd, but we are able to put people in touch with specialists in those areas if you wish to improve. What we will do here, is give you resources to enable you to check spellings and use phrases which are used within the industry, and which will help you improve English and maths which is related to working with plant/machinery. Your assessor will guide you with maths/English.

What is an ‘Assessor’?

Your Assessor is the person who is going to observe, question and assess your abilities using plant or machinery (forklift truck for example), as well as your knowledge of health, safety & welfare in the workplace. Your Assessor is there to help and support you on this course, and to give feedback on

any evidence that is submitted to help gain the qualification. The assessor will also offer simple ways to improve English and maths if you need any support in that area. Sometimes more than one assessor may be involved over the period of the course.

Your assessor may also act as your instructor for your training on the chosen plant/machinery (forklift truck, scissor or boom lift etc).

What is meant by collecting ‘Evidence’?

Evidence is verifiable proof that you are able to operate the plant/machinery to the required standard, and also that you have the knowledge and understanding needed about what being employed as an operator of plant/machinery entails. The mandatory units of the NVQ which are in addition to the safe preparation and use of plant/machinery, cover various aspects of working in the industry. These can be things such as;

• Emergencyproceduresandsecurityprocedures

• Equalityanddiversityintheworkplace.

• Efficientworkpracticesandotheraspectsofhealth,safetyand welfare in the workplace.

• Differentwaysofcommunicationintheworkplace.

• Thesafesettingup,operatingandshuttingdownofspecificplant/ machinery.

Evidence is gained mainly through assessments.

What are Assessments?

There are a number of ways to assess learners, and this will include being observed in your everyday duties such as setting up and operating the plant/machinery in and around the workplace, as well as shutting it down safely afterwards.

When a workplace observation is carried out, it will involve your Assessor making out an Observation Report. Each report goes into the portfolio to act as evidence. You may also be asked to answer verbal and written questions during time spent with your Assessor to show Knowledge &

Understanding of the job. Additionally, your Assessor may ask you to take part in a Guided Discussion. This is a recorded conversation between you and your Assessor, which is put onto a disc and kept in your portfolio as evidence. Guided Discussions are an excellent way for you to gather evidence. A conversation in relaxed circumstances can cover a lot of the evidence needed to complete the qualification. Guided Discussion is also a great way for you to talk about past experiences in your job, or to talk about how you would react in circumstances that your Assessor may not normally see as part of your everyday work schedule such as emergency procedures or security issues.

Assessment Plans

Your Assessor will plan each session with you, helping you to focus on the issues that need to be covered and how you will gather the evidence needed. In some cases, it is possible that the Assessor may contact you by telephone to discuss certain evidence, which may also be recorded. In any event, you will be informed beforehand of any recordings taking place, so that you are prepared and also so that you can give permission for the recording to take place.

Progress and Feedback Review

You will be given a review of your progress at the end of each assessment, and this will give you information on how much you have achieved so far, as well as any targets you have to think about for the next assessment. Where possible a date for the next assessment will be on the review as well, so that you know when you will next see your assessor. Here is an example of a feedback & progress review. It is from the second day of training on a forklift truck for a learner. You will notice it gives the learner feedback on various aspects of the course, but some aspects have not yet been covered. It is important that you understand and are happy with feedback given to you by your instructor or assessor. Feedback is something which is given to help people understand what progress they have made and what they need to do to improve. See the example over the page for further guidance.

SOME OF THE DIFFERENT TYPES OF EVIDENCE THAT YOU MAY USE.

The NVQ Level 2 in Plant Operations is a qualification that is made up of three or more different units (depending on the plant/machinery you are being assessed on). Each candidate must produce different types of evidence to cover each of the units separately. There can be a number of different types of evidence; some of these are explained as follows;

Written or Verbal Questioning (Q)

This consists of your Assessor asking you questions after observations or during assessments & training. The questions will be regarding different aspects of your job in the use of plant or machinery, or could be about general workplace safety, health and welfare of people in the workplace, or of security or emergency procedures. The information you give to your Assessor will be logged into your portfolio. Questions are supplied in written form, but you will be given the choice to answer those questions verbally with your assessor, and have it recorded to disc.

Guided Discussion (GD)

As explained above, this is a recorded conversation, usually between the Learner and Assessor, where you talk about the job you do, or intent to do. This can cover any aspect of the job, including general health and safety aspects of your workplace, or emergency and security procedures. They can also cover previous experiences where you can talk about past training or situations that have occurred in the workplace.

Simulation (Sim)

This evidence is gathered either when health and safety issues prevent the evidence from being gathered naturally in the workplace, or it can also be used in some circumstances when a task cannot be carried out in the workplace, as long as this has previously been agreed with the awarding body quality control department.

Witness Testimony (Wt)

This is evidence that your supervisor/manager can produce for you (if you are already in employment), and is evidence that they have seen you perform whilst at work in relation to the standards of the NVQ. Witness Testimony can be plotted into all units of the award depending on the information given.

Observation (Obs)

This is evidence that your Assessor sees you perform repeatedly and competently in the workplace. The assessor should see you perform your duties to the level required during any training you have received as part of the award. This is very important evidence and goes into all units of the award.

Written Account

As the learner you would write down a written account of past training or experiences, or things that have occurred, or that could occur at work or in other relevant circumstances. This is not as quick as Guided Discussion, but can be used if the learner is happy to write detailed accounts of past experiences. It would first be discussed and properly planned with your assessor.

Product evidence (P)

This evidence is usually used for people who are in employment. It can be anything that the Learner brings forward from their everyday working tasks, as long as they are actively used by the learner. Things such as paperwork, jobcards, checklists, picking lists, drawings, risk assessments, work permits etc. Your Assessor will view the product and make a note of where it is kept at work. Your Assessor can then say that you have brought this evidence forward and where it can be found if quality department would like to see it for themselves. Copies or originals of the product evidence are not normally needed, as long as the Assessor can verify where the originals can be found.

In summary – the evidence you gather shows you can perform repeatedly and competently safe and efficient work practices using plant/machinery, and that you have sufficient knowledge and understanding of the following topics…

• Communication–theimportanceofitandwhathappenswhen communication breaks down.

• PPE–thedifferenttypesofpersonalprotectiveequipmentandits uses.

• Generalquestionsabouthealth,safety&welfareatwork.

• Fireextinguishers–identifyingthem,andknowingtheiruses.

•Workplacesafetysigns;thedifferenttypesandwhattheymean.

• Thetop10safetyandtop5healthrisksintheworkplace.

Keeping a record of the evidence you gather.

Matrix cross-referencing of evidence.

As the evidence is gathered, it is logged into the Evidence Matrices in your portfolio. There is a separate evidence matrix for each of the units. Each matrix will reference all of the evidence as you produce it. Some of the evidence will naturally be covered more than once during training and assessment. However, as long as the Assessor judges the evidence brought forward to be sufficient, and this is verified by the IV, then covering it once can sometimes be permitted. Your assessor will explain the matrix and fill in the evidence, or help you to fill it in if you prefer.

Who else might you see, or talk to, during the course?

QUALITY ASSURANCE DEPARTMENT.

Sometimes on the course, a manager from Health & Safety Training Ltd may drop in to see if you are happy with progress or to check the work in the portfolios is up to date and correct. Also, as part of our internal quality assurance program, your Assessor may be observed doing his job. This is purely to make sure we are giving the best service to you, and so that we look to improve whenever possible.

The IV (Internal Verifier – or Internal Quality Advisor) – The IV’s are employed by Health & Safety Training Ltd in order to make sure the quality of what we do is kept to a high standard and so that the awarding body (EDI) are happy with the standards of what we pass for certification. The IV is the person who checks to make sure the file is presented correctly, and that there is sufficient evidence provided, and that the evidence is valid, authentic and reliable. An IV may speak to you at some stage, if they have any specific questions about your particular course.

The EV (External Verifier – or External Quality Advisor) – The EV is employed by the awarding body for the Plant operations qualification (EDI) and the EV visits Health & Safety Training Ltd at regular intervals to check that things are being run correctly and that learner files are of a sufficiently high standard. Once again, the EV can ask to speak to any learner, usually just to check they are happy with the course.

LEARNER SATISFACTION SURVEY

You will be asked to complete a short questionnaire at the end of the course. This is because we are constantly looking to improve what we do in regards to the award and to help Learners fulfil their potential. We would appreciate your honesty with the questions, as well as your cooperation in filling it in.

Further information/Advice & Guidance

At any time your assessor will be available to help supply you with any further information you require on this course, or any other course you may be interested in taking. Also, information on the training and assessment procedures, on the training providers, and any help that may be at hand from funding organisations will be available, should you require it.

If an Instructor or Assessor feels they can offer you any advice, then he or she will be glad to offer it. They may also offer you advice from an outside source if they do not have the information to hand themselves. Likewise, if you feel you need any advice, feel free to ask. We are always willing to help.

Below are some frequently asked questions around the subject of equality and diversity in the workplace, and some answers to help you understand more about the subject...

Q: What is equality and diversity, and how do can I make sure I am doing and saying the right thing?

This whole section aims to explain equality & diversity and give you the information you need to do and say the right thing. Think about it, when you are working for any organisation or employer, you will naturally come across people of different backgrounds and abilities, and people in many different situations than yourself. These differences could be down to things such as their social background or upbringing, or the fact that they may have a disability of some sort.

Note: If you are able to recognise and accept the differences in people, and treat all people with the same respect they are due, no matter what those differences may be, then you will be putting the principles of equality and diversity into practice.

So …

Q: What is meant by the term ‘Equality’?

Answer: Equality is often defined as treating everyone the same. Basically – everyone should be treated with the same respect, even though they make look different or have different beliefs to you.

‘True equality’ means treating everyone differently in order to treat them the same. For example; making reasonable allowances for the needs of all people, whether on the grounds of religion, ability or disability, gender or age. If people have different beliefs or needs, we should respect them and do our best to accept and accommodate them.

Q: What is meant by the term ‘Diversity’?

Answer: Diversity is about recognising, valuing and taking account of people’s different backgrounds, knowledge, skills, and experiences. It’s about encouraging and using those differences to create a productive and effective workforce.

If we take the strongest parts of different people, and put them all together, then we are a stronger unit as a result!

Q: What is a ‘protected characteristic’?

Answer: Equality and diversity includes any issue which could result in less favourable treatment to an individual or group of individuals based on, for example their disability, gender, race, age, sexual orientation, religion or belief etc.

The Equality Act 2012 protects against discrimination on the following grounds; these are the nine ‘protected characteristics’ …

• Age

• Disability

• Genderreassignment

• MarriageandCivilPartnership

• PregnancyandMaternity

• Race

• ReligionorBelief

• Sex(gender)

• SexualOrientation.

Q: Isn’t equality and diversity someone else’s responsibility?

Answer: Definitely not! It is everybody’s responsibility to implement good practices, no matter what you do within an organisation.

Q: What is discrimination?

Answer: Discrimination happens when an employer treats one employee or a group of employees, less favourably than others. It could mean a female employee being paid less than a male colleague for doing the same job. Or it could be if minority ethnic employees were being refused the same training opportunities offered to white colleagues.

You cannot be discriminated against because of your:

• gender

• marriageorcivilpartnership

• genderreassignment

• pregnancyandmaternityleave

• sexualorientation

• disability

• race

• colour

• ethnicbackground

• nationality

• religionorbelief

• age

Your employer also cannot dismiss you or treat you less favourably than other workers because you work part time or are on a fixed-term contract.

Q: What is meant by harassment?

Answer: Harassment can be defined as unwanted and offensive behaviour towards a person or group of people. It can be persistent or a single incident towards one or more people.

Listed below are some forms which can harassment take …

• VerbalAbuse

• Jokes

• Graffiti

• Embarrassingand/orinsensitivecomments

• Physicalcontact

• Unwantedsexualadvances

• Ridicule

• Victimisation

• Deliberatelyignoringsomeone

•Offensivelanguage

• Unfoundedcriticism

• Settingunattainabletargetsatwork

•Obscenegestures

NOTE: If any person or particular group of people is subjected to any of the above, then it could be seen as harassment. This could lead to an investigation and disciplinary action may follow.

Q: What is an equality and diversity policy?

Answer: It is the first essential step in developing an equality and diversity programme. It is not an end in itself but provides a framework for action and initiatives. It is a basic statement of equality and diversity aims and objectives for the organisation. It underpins specific measures aimed at ensuring equality and diversity for present and potential employers.

Q: Is it a legal requirement to have an equality and diversity policy and procedures?

Answer: There is no legislation that requires a company to have a written policy or procedures. However, it is strongly advised that companies do so and should a company ever be involved in an employment tribunal it will need to demonstrate that it takes equality and diversity seriously. The absence of a policy and procedures will make the evidence for this difficult.

IMPORTANT NOTE!

Please remember that people are different for many reasons, and everyone deserves the opportunity to learn and to work. Remember also, that all people deserve to be treated with respect no matter what those differences may be.

7: Health & Safety Training Ltd: Equality & Diversity Policy

It is the aim of Health & Safety Training Ltd, to ensure all of its employees and learners are treated equally, irrespective of:

• Age

• Colour

• Disability,

• Ethnicorigin

• Gender

• Maritalstatus

• Nationality

• Race

• Religion

• Sex

• Sexualorientation

Health & Safety Training Ltd shall appoint, train, develop, promote and assess, purely on the basis of merit and ability. All Health & Safety Training Ltd employees have a duty both morally and legally not to discriminate against individuals. This means that there shall be no discrimination on the account of disability, race, colour, religion, nationality, ethnic origin, age, sex, sexual orientation or marital status. Employees of Health & Safety Training Ltd have personal responsibility for the practical application of the company’s equal opportunities policy, which extends to the treatment of fellow employees, as well as learners or trainees who are undergoing training and assessment onsite and on Health & Safety Training Ltd premises, and also to members of the public. Disciplinary action shall be taken against any employee of Health & Safety Training Ltd, who is found to have committed an act of unlawful discrimination either onsite or on the premises of Health & Safety Training Ltd. Discriminatory conduct and sexual

or racial harassment shall be regarded as gross misconduct. The grievance procedure below is in place to any employee, trainee, or assessment candidate who believes that he or she may have been unfairly discriminated against.

Learners or trainees who, after investigation are found to have committed an act of serious harassment or unlawful discrimination against staff of Health & Safety Training Ltd, or against fellow learners/trainees, can have their training and/or assessment terminated and can be removed from courses at any time. Training/assessment can be suspended pending investigations.

Phil Binks (Managing Director) Dated 3rd January 2013

Health & Safety Training Ltd:- Grievance and complaints Procedure

If there is any grievance, doubt or complaint about appropriate treatment under the company’s Equal Opportunities Policy or mistreatment of any sort, employees of Health & Safety Training Ltd should contact a member of the management team to discuss and make a report. Learners undergoing instruction or assessment either onsite or on Health & Safety Training Ltd premises, should immediately contact any of the following:

Mr Phil Binks - Managing Director of Health & Safety Training Ltd.

Mr Mark Elliott - Quality Manager of Health & Safety Training Ltd.

The External Quality Advisor (in relation to NVQ’s - details available on request)

Health & Safety Training Ltd: Assuring fairness & equality for all we work with.

8. SOME GUIDANCE ON HEALTH, SAFETY & WELFARE IN THE WORKPLACE

‘Contains public sector information published by the Health and Safety Executive and licensed under the Open Government Licence v1.0’

INTRODUCTION

The Workplace (Health, Safety and Welfare) Regulations 1992 cover a wide range of basic health, safety and welfare issues and apply to most workplaces (with the exception of those workplaces involving construction work on construction sites, those in or on a ship, or those below ground at a mine). They are amended by the Quarries Regulations 1999, the Health and Safety (Miscellaneous Amendments) Regulations 2002, the Work at Height Regulations 2005, and the Construction (Design and Management) Regulations 2007.

This gives a brief outline of the requirements of the Workplace Regulations.

Requirements under these Regulations

• Employershaveageneraldutyundersection2oftheHealthand Safety at Work etc Act 1974 to ensure, so far as is reasonably practicable, the health, safety and welfare of their employees at work.

• TheseRegulationsaimtoensurethatworkplacesmeetthehealth, safety and welfare needs of all members of a workforce, including people with disabilities.

Interpretation

‘Work’ - means work as an employee or self-employed person.

‘Premises’ - means any place including an outdoor place.

‘Disabled person’ - has the meaning given by section 1 of the Disability Discrimination Act 1995.

HEALTH

The measures outlined in this section contribute to the general working environment of people in the workplace.

Ventilation

•Workplacesneedtobeadequatelyventilated.

• Ventilationshouldalsoremoveanddilutewarm,humidairand provide air movement which gives a sense of freshness without causing a draught. If the workplace contains process or heating equipment or other sources of dust, fumes or vapours, more fresh air will be needed to provide adequate ventilation.

•Windowsorotheropeningsmayprovidesufficientventilationbut, where necessary, mechanical ventilation systems should be provided and regularly maintained.

Lighting

• Lightingshouldbesufficienttoenablepeopletoworkandmove about safely. If necessary, local lighting should be provided at individual workstations and at places of particular risk such as crossing points on traffic routes. Lighting and light fittings should not create any hazard.

• Automaticemergencylighting,poweredbyanindependentsource, should be provided where sudden loss of light would create a risk.

Cleanliness and waste materials

Every workplace and the furniture, furnishings and fittings should be kept clean and it should be possible to keep the surfaces of floors, walls and ceilings clean. Cleaning and the removal of waste should be carried out as necessary by an effective method. Waste should be stored in suitable receptacles, this helps to reduce carbon emissions when the waste is incinerated.

Maintenance • Theworkplace,andcertainequipment,devicesandsystemsshould be maintained and in good working order (efficient for health, safety and welfare). Plant & machinery definitely need to be maintained, and operators should know how to carry out basic checks to help ensure safe use.

Floors and traffic routes • ‘Trafficroute’canmeanarouteforpedestriantraffic,vehicles,or both, and includes any stairs, fixed ladder, doorway, gateway, loading bay or ramp. • Thereshouldbesufficienttrafficroutestoallowpeopleandvehicles to circulate safely with ease. • Toallowpeopleandvehiclestomovesafely,thebestapproachis to keep vehicles and pedestrians apart by ensuring that they use entirely separate routes. If people and vehicles have to share a traffic route, use kerbs, barriers or clear markings to designate a safe walkway and, where pedestrians need to cross a vehicle route, provide clearly marked crossing points with good visibility, bridges or subways. Make sure the shared route is well lit. • Itisoftendifficultfordriverstoseebehindtheirvehiclewhenthey are reversing; as far as possible, plan traffic routes so that drivers do not need to reverse. This can be achieved by using one-way systems and drive-through loading areas. • Setappropriatespeedlimits,andmakesurethey,andanyother traffic rules, are obeyed. Provide route markings and signs so that drivers and pedestrians know where to go and what rules apply to their route, so they are warned of any potential hazards. • Loadingbaysshouldhaveatleastoneexitpointfromthelower level, or a refuge should be provided to avoid people being struck or crushed by vehicles.

•Wherealoadistippedintoapitorsimilarplace,andthevehicleis liable to fall into it, barriers or portable wheel stops should be provided at the end of the traffic route. • Floorsandtrafficroutesshouldbesoundandstrongenoughfor the loads placed on them and the traffic expected to use them. The surfaces should not have holes or be uneven or slippery, and should be kept free of obstructions and from any article or substance which may cause a person to slip, trip or fall.

Falls into dangerous substances • Theconsequencesoffallingintodangeroussubstancesare so serious that a high standard of protection is required. Dangerous substances in tanks, pits or other structures should be securely fenced or covered. Traffic routes associated with them should also be securely fenced. • Dutiestopreventfallsfromheightingeneralarecoveredbythe Work at Height Regulations 2005 (see Further reading).

WORKPLACE SIGNS ARE EXTREMELY IMPORTANT FOR YOUR SAFETY, AND THE SAFETY OF OTHER PEOPLE. MAKE SURE YOU KNOW THE SIGNS, AND THEIR MEANINGS!

On the following pages there is some guidance on some of the signs you can find in the workplace. As part of the NVQ you will be questioned by your assessor on various signs and their meanings. There are written questions in this portfolio as well, so please take note.

WELFARE

Sanitary conveniences and washing facilities • Suitableandsufficientsanitaryconveniencesandwashingfacilities should be provided at readily accessible places. They and the rooms containing them should be kept clean (by everyone!) and be adequately ventilated and lit. Washing facilities should have running hot and cold or warm water where possible, with soap and clean towels or other means of cleaning or drying.

Drinking water • Anadequatesupplyofhigh-qualitydrinkingwater,withanupward drinking jet or suitable cups, should be provided.

Accommodation for clothing and facilities for changing • Adequate,suitableandsecurespaceshouldbeprovidedtostore workers’ own clothing and special clothing.

Facilities for rest and to eat meals • Suitableandsufficient,readilyaccessiblerestfacilitiesshouldbe provided. Seats should be provided for workers to use during breaks. These should be in a place where personal protective equipment need not be worn. Work areas can be counted as rest areas and as eating facilities, provided they are adequately clean and there is a suitable surface on which to place food. (Once again! It is the responsibility of Everyone to keep these facilities clean & tidy!) • Suitablerestfacilitiesshouldbeprovidedforpregnantwomen and nursing mothers. They should be near to sanitary facilities and, where necessary, include the facility to lie down.

From 1 July 2007, it has been against the law to smoke in virtually all enclosed public places and workplaces in England, including most work vehicles. Similar legislation exists in Scotland and Wales.

ACCIDENTS AT WORK

Recording accidents

Any injury at work - including minor injuries - should be recorded in your employer’s ‘accident book’. All employers (except for very small companies) must keep an accident book. It’s mainly for the benefit of employees, as it provides a useful record of what happened in case you need time off work or need to claim compensation later on. But recording accidents also helps your employer to see what’s going wrong and take action to stop accidents in future.

You should know the location of the accident book and the procedure for reporting accidents or ‘near misses’. A ‘near-miss’ should be reported so that measures can be put in place to avoid an accident happening should a similar instance occur.

Employee’s responsibility:

It is the injured person’s responsibility to ensure the details are entered into the Accident Book, either by themselves or by somebody acting on their behalf. Members should be encouraged to report injuries, no matter how trivial they seem at the time.

Details should include: • Name,homeaddressandoccupationofinjuredperson. • Detailsofpersonmakingtheentryifnottheinjuredperson. • Time,date,locationanddescriptionofwhathappenedand signature of the person entering the details.

Employer’s duty:The employer...• Mustmakethebookavailable• Mustinvestigatethecauseoftheaccident• Mustkeeprecordsforatleast3years• Canaddtheirversion(in‘3’above)ifdifferentfromemployee’s version – But the employer must not interfere with the individual’s entry or change it in any way

Companies can help reduce carbon emissions by doing the following …

•Onlybuygoodswhichareproducedwithaslittleemissionsas possible

• Avoidoverpackagingyourgoods-andalsoavoidbuyingover packaged goods

• Turndownyourheating

• Turnoffapplianceswhennotinuse

•Workinenvironmentallyfriendlybuildings

• Installrenewableenergysystems,especiallysolarthermalsystems

• Makesuretheleadersandbossesleadbyexample

• Usebiofuelifyoucan

• Createpolicieswhichensureandencouragegoodpractice.

• Educateyourworkers

CARBON EMMISIONS & THE ENVIRONMENT

Reducing carbon emissions will not only save money but it will also prevent further damage to the planet. Here are some very simple & effective ways to reduce carbon emissions:

Individuals can reduce carbon emissions by doing the following …

• Turnofflightswhenyoudon’tneedthem

• Driveless

• Printonbothsidesofpaper

• Recyclemorewaste–andusecorrectrecyclingbinsorskips

• Lookaftermachinery,includingrechargeablebatteries.Good maintenance is vital!

• Refusetobuyoverpackagedgoods

• Turndownyourheating,orbetterstillswitchitoffifnotreally needed

• Turnoffappliancesandmachinerywhennotinuse

• Liveclosertowhereyouwork/Workclosertowhereyoulive

• Joinacarsharingpool

• Reuseyourcarrierbags/cups/plasticboxesorcontainers

• Sticktocompanypolicies&procedures

• Maintaingoodpractice&reportbadpractice

• Educateyourself

• Informyourbossaboutanynewideasyoumayhavetohelpreduce carbon emissions.

• Raisethesubjectatmeetingsortoolboxtalks

9. TOP 10 SAFETY & TOP 5 HEALTH RISKS IN THE WORKPLACE

We are aware that some people are not familiar with a lot of the subjects mentioned in this section, but because these are the most common accidents and dangers in the workplace, it is important that people who work within the industries which include plant/machinery, it is important you know what to do to avoid these most common accidents and illnesses. Some basic rules of thumb would be…

• ASSESSTHERISKSBEFOREYOUSTARTWORK.

• MAKESUREYOUHAVEBEENSUPPLIEDWITHTHECORRECTPPE.

• IFYOUAREUNSUREATALL–ASKYOURSUPERVISORORMANAGER._______________________________________________________________

THE HEALTH & SAFETY EXECUTIVE - TOP TEN SAFETY RISKS

1: WORKING ON A LADDER

What the Manager should know…

• Visittheworksiteandassesstherisksbeforetakingonthejob

• Planthejob–isitreasonablypracticabletouseanothermeansof access?

• Laddersshouldonlybeusedforlightworkofshortduration

• Ensurethecorrectequipmentisavailable,includingladderstability aids

• Beforeworkstarts,checkthattheconditionsareaccordingtoyour plan

What the Worker should know…

• Takethetimetoworksafely–remember!Laddersaremainlyfor light work, of short duration.

• Checktheladderbeforeuse,ifyoufinddefects,donotuse

• Securetheladdercorrectlybytyingorothermeans

• Maintainthreepointsofcontactwhilstontheladder

• Contactyourboss,ifyouhaveanyconcerns

PLANNING - Applying Risk Controls

1) Can you eliminate the use of a ladder through better alternatives (e.g. fixed scaffold, mobile tower, cherry-picker or scissors). Note: if the nature of the job means that the worker cannot maintain three points of contact at all times, then you must find a better alternative.

2) The ladder must be secured to prevent it slipping. Options include:

• Tyingtheladdertothebuilding(usinganchorboltsetc)

• Havingapersonfootingtheladder

• Usingladderstabilitydevices

• Foraccesstoaroofuseaproprietaryroofladder

3) Put in place a simple system to make sure your ladders are inspected and maintained regularly.

2: FALL THROUGH A FRAGILE ROOF


• Visitsiteandassessrisks

• Planasafesystemofwork–seeadviceonthehierarchyofrisk controls below

• Briefteamseffectively,useamethodstatement

• Confirmthatsafetyprecautionsareinplacebeforeworkstarts


• Checkthemethodstatementwithyoursupervisorandraiseany concerns

• Beforestartingworkcheckthatthesafetymeasuresareinplace

• Takethetimetodothejobsafely

• Ifyouareontheroofandsafetyprecautionsareinadequate,stop work

• Stayalerttorisksthroughoutthejob,thinkbeforeyoumove position on the roof.

PLANNING – Applying Risk Controls

• Tacklethejobfromunderneath–worksafelyfromaguard-railed platform eg from a MEWP or tower scaffold – however, If you have to do it from above all these points are important:

• Ensurethatsufficientsafetynetsaresecurelyanchoredcloselyunder fragile areas that will be used for access

• Ensureaccesstotheroofissecure–afixedscaffoldandladder access is recommended

• Fitedgeprotection,guardrails,protectopenedges

• Usecrawlingboardswhereappropriate(e.g.onfragileorslippery surfaces), fitted with guardrails if there is no net below

2) Ensure that workers are trained, authorised, briefed about the safe system of work and adequately supervised

3) Use the HSE guidance material to inform and instruct your workforce.

3: LIFTING OPERATIONS


• Areyoucompetenttomanagealiftingoperation?Consider whether you need competent advice or a contract lift

• Ensurethatacompetentpersonpreparesaliftingplan

• Preparethesite,eliminateriskswherepossible

• Ensureeveryoneinvolvedintheliftand,thoseaffected,areproperly briefed

• Doublecheckthatsafetyprecautionsareinplacebeforethelifting starts

• Defineexclusionzonesaroundliftingoperations,andmakesure people stay out of them.


• Beforestartingwork,makesureyouhavebeenproperlybriefed

• Takethetimetochecktheliftingplanagainstwhatyouactuallysee on site

• Checkthemethodofworkwithyoursupervisorandraiseany concerns

•Onlyactasaslinger/signallerifyouaretrained,authorisedand competent to do so

•Worktothestandardhandsignals,andensurethatyouunderstand your role in the operation

• Donotenteranexclusionzone.


1) Using a crane can eliminate, or substantially reduce site risks related to manual handling and mobile plant. However, lifting operations often present severe risks in themselves, which must be controlled. The main measures you must take include:

• Liftingoperationsinvolvingacranerequireatrainedoperator, a trained slinger/signaller, and a lifting plan drawn up by a competent person.

• Exclusionzonesshouldbeestablishedandloadsshouldnotbe lifted over people working underneath. Organise unloading so that it takes place away from pedestrian areas.

• Allliftingaccessoriesshouldhaveacertificateormarkingindicating they have been thoroughly examined in the last 6 months

• Theliftingoperationshouldbeappropriatelysupervised

2) Ensure that the lifting operations are properly co-ordinated, so all trades working on site know about the operation, and not put to risk.

4: STRUCK BY PLANT


• Planandimplementsafetrafficrouteswhichseparatevehiclesand pedestrians and minimise the need for reversing

• Selectplantthatissuitableforthetasksandsitethatyouare managing

• Ensurethatvisibilityaidssuchasmirrors,CCTVandsensorsare provided where necessary

• Setandenforcesitespeedlimits

• Ensureplantoperatorsaretrainedauthorisedandcompetent

• Planandmanagesitedeliveriesandcollections

• Wherebanksmenareusedtoguidevehicles,makesuretheyare trained and follow a safe system of work


• Knowthesitetrafficmanagementplanandsiteaccessprocedures and follow them

• Stayasafedistancefrommovingplantandvehiclesonsite(usethe segregated pedestrian routes) and always make sure drivers can see you

• Wearhighvisibilityclothing

• Neverguidevehiclesunlessyouhavebeentrainedandauthorised to act as a banksman

• Bewareblindspots

• Usethemirrorsandvisibilityaidsprovidedandreportproblemsto managers

• Sticktositespeedlimits


• Reducetheamountofmobileplantinoperationonyoursite(e.g. by using a crane)

• Segregatepeoplefromvehicles(e.g.byusingfencingorbarriers)

• Selecttherightsizeofplantforyoursite,andchooseoptionswhich provide good driver visibility

• Eliminatevehiclereversingmovements(e.g.byusingaonewaysystem)

• Furtherreducethepotentialforvehiclereversingrisks(e.g.by creating a dedicated reversing/ turning area)

• Communicatethetrafficmanagementplantoyourworkforceandraise awareness of the dangers posed by moving plant on your site

• Usetheguidancelinksbelowtokeepuptodatewithbestpractice

5: OVERTURNING PLANT

What the Manager should know… • Planandimplementsafetrafficroutesandprovidephysical protection to prevent plant overturning on slope, excavation or other edges • Setandenforcesitespeedlimits • Selectplantthatissuitableforthetasksandsiteyouaremanaging • Ensureplantisinspectedandmaintainedregularly • Superviseinexperiencedoperatorsmoreclosely • Donotputoperatorsunderunduepressure • Monitorchangesaffectingnormaltrafficroutesandprovidesafe alternatives

What the Operator should know…

• Drivethecorrectwayupanddownslopes - know the manufacturer’s gradient limits - keeping the greater weight of plant plus load uphill • Sticktositespeedlimits • Dothedailychecks–includebrakesandtyres • Useoutriggerswhentheyareneeded • Followsafeloadingand/ortippingpractice • Remember–diggerscangowheredumperscannot •Wearyourseatbelt • Smallthingsaddup–turningafractiontoosharplyonaslight slope whilst marginally overloaded can cause an overturn

PLANNING – Apply Risk Controls

There are three main components necessary to prevent plant overturning accidents – safe site conditions, safe vehicles and safe drivers

• Allsitesshouldbegradedandprovidedwithoffroadhardstanding as soon as possible. Early installation of permanent roadways should be considered

• Trafficroutes,storageandun/loadingareasshouldbeplannedan marked and followed at all stages of the project

• Vehiclesshouldbeusedonlyongroundconditionsforwhichthey are designed

• Equipmentshouldnotbeoverloaded

• Driversshouldbetrainedandcompetentforthespecificvehicles and tasks

• Managersandsupervisorsshouldbecompetentinplant management and may need training.

6: FALL FROM SCAFFOLDING


• Insistonahandovercertificateoncompletionofthescaffold

•Onlyauthorisecompetentscaffolderstoalterscaffold

• Ensurethataregularinspectioniscarriedout

• Haveasimplesystemtoensuresignsortagsareusedonscaffolds which are incomplete


• Bealerttounsafescaffolds-eg;missingboardsandguardrailsand report them!

• Lookforsignsortagswhichshowthescaffoldissafetosue

• Donotmoveboardsoralterthescaffoldunlessyouarecompetent and authorised to do so

• Alwaysensurethataccessladdersaresecuredproperly


1) A correctly installed fixed scaffold provides a good level of collective safety, for all trades to work at height. The main risks are during installation altering of modifying and dismantling. Key points to take into account are:

• Makesureyougetthecorrectscaffoldforthejobinhand;get advice if unsure!

• Scaffoldsmustbeerected,alteredanddismantledbycompetent, qualified scaffolders

• Scaffoldsshouldbeinspectedatleastonceaweek,andafter alteration by a competent person

• Anticipateandprepareforalltheusersofascaffoldthroughoutthe project.

2) Ensure that workers on your site know and understand the system for maintaining safe scaffolds, and identifying incomplete scaffolds.

7: FALL THROUGH AN INTERNAL VOID


• Plantheworktominimisethenumberofedgesandopening

• Setstandardsofrobustprotection

• Recognisetheriskifanopeningisexposed,evenifonlyforminutes

• Inspectthesafetymeasuresregularlytomaintainprotection

• Confirmthatsafetyprecautionsareinplacebeforeworkstarts


• Checkvoidsareprotected–reportdefects

• Alwaysseekauthorisationandadvicebeforeremovingedge protection

• Takestepstoprotectyourselfandothersfromfalls,evenforshort duration work

• Stayalerttotherisk


1) It is often necessary to create internal voids in building under construction and refurbishment work. Planning ahead to anticipate when these voids will constitute a risk to workers is essential. Here are some key principles:

• Usemeshguardsorcoverswhicharepermanentlyfixedinto concrete floors – these provide protection to all workers throughout the job.

• Protectvoidsfromunderneath–usingfixedscaffold

•Wherecoveringsonthefloorareusedthesemustberobust, securely fixed and signed

• Ifyoucarryoutshortdurationworksaroundthevoid,provide alternative protection, eg scaffold underneath

•Onlyuseharnessesandlanyardsforworkrestraintasalastresort– consider others working nearby who may not be wearing a harness, create an exclusion zone to keep them away.

8: ASPHYXIATION POISONING


• Ensurethatallworkersincludingsecurityguardsknowtherisks

• Highlighttherisksofinhalingfumesfromgeneratorsofheatersto workers in briefings or toolbox talks

• Provideheatingandlightingsourcesinsiteaccommodationthatare safe, and well maintained

• Fitcarbonmonoxidedetectorswhereappropriate

• Intheautumn,reviewthearrangementsforsecurityguardsonnight shift – only permit sleeping on site in purpose designed accommodation


• Understandthataconfinedspacemaybeanormalroomwithpoor ventilation

• Understandthatgenerators,heatersandpetrolengineequipment

• Alwayssitegeneratorsinwellventilatedplaces

• Ensurethereisadequateventilationwhenusinggasheatersindoors

• Neverenteraroomwheretherehasbeenabuildupoffumes

• Reportanyconcernstoyoursupervisor


• Usesourcesofheatandlightthatdonotproducefumes

• Identifyandcontrolaccesstoconfinedspaces–ifconcerned,seek competent advice

• Assesstherisksfromprocessessuchaspaintingorweldingwhen working in basements and similar areas

• Assesstheriskstoallstaffincludingsecurityguardsandothernon construction operatives.

• Ensurethatworkersaretrained,authorised,briefedaboutthesafe system or work and adequately supervised

9: CRUSHED BY FALLING EXCAVATION

“an unprotected trench can be an early grave.”


• Ensurethatexcavationsaremadesafe,bytrenchsupports,battering back, fencing or other equally effective measures

• Beawarethatthereisnosafeminimumdepthofexcavation

• Providetrainingforyourstaffwhichhighlightstherisks

• Ensurethatadequateinspections,atleastweekly,andafterbad weather, are carried out on all excavations

• Providecompetentsupervision

• Ensurethatplantdoesnotworktooclosetotheedgeofan excavation


• Nevergointoanunsupportedtrenchwherethereisariskof collapse

• Neverworkoutsidetheprotectionoftrenchboxesortrench supports

• Keepplantasafedistancefromtheexcavationedge

• Neverworkunderneathanexcavator

• Bealerttorisksfromundergroundservicesorunderminingadjacent structures

• Maintainfencingandothersafetymeasuresinordertoprotect others

PLANNING – Apply Risk Controls

• Alwaysbatterbackedgesorsupportthesidesofexcavationsto reduce risk of collapse

• Controlplantmovementsaroundexcavationsandensurethattop blocks are used where necessary

• Ensuresafemeansofaccessandegressintoandoutofthe excavation

• Ensurethatexcavationsareadequatelyprotectedbyfencingto protect the public and other workers

• Provideinformation,instructionandtrainingtosupportyoursafe system of work.

10: MOBILE ELEVATED WORKING PLATFORM (MEWP) - ENTRAPMENT


• SelecttheappropriateMEWPforthetask

• EnsureallMEWPoperatorsaretrainedandauthorisedforthe specific machine in use

• Ensurethatgroundconditions(includingtrafficroutes)aresuitable for the MEWP

• Planandrehearseproceduresforrescuingsomeonefroman elevated basket, in the machine in use.

• Ensurethatthereareadequatetrainedstafftodealwithan emergency

• EnsureoperatorsareproperlyfamiliarisedwiththeMEWPtheyare using.


• bealerttotherisksofcrushing

• Beawareofthestructuresaroundyouthatmaycauseahazardand ensure that you do not crouch over the controls when working/ travelling close to the them

• Beawareofsourcesofdistractione.g.mobilephones

• Understandthecontrolsonthespecificmachineyouareusing

• Alwayslookwhereyouaregoingbeforeyouoperatethecontrols

• Checkthatyouhavepeopleonthegroundwhocanoperatethe emergency descent controls if you get into trouble

•OnlyoperatetheMEWPonsafe,levelground.


The use of a MEWP is often the most suitable and safest option for temporary work at height. MEWPs are seen as a solution for work at height but their use still requires careful assessment and control of risk. Important control measures include:

• Assessingcompetentlythespecificworktobeundertakenfromthe MEWP

• Designingthestructureandplanningthesequenceofworksto minimise the work which has to be undertaken at height and in tight restricted areas with overhead obstructions

• Selectingthemostappropriateequipmentforthespecifictasks,site and environment

• Ensuringsuitablegroundconditionsandtrafficroutes

• Ensuringoperatorsaretrainedandunderstandthecontrolsystems on the specific equipment in use

• Trainingsupervisorssothattheycanensuresafepracticesare followed

• Planningandpracticingrescueproceduresforthespecific equipment in use

• Ensuretherearesufficientworkerswhohavebeentrainedinusing the emergency controls of the MEWP on the ground to effect a rescue.

THE HEALTH & SAFETY EXECUTIVE - TOP FIVE HEALTH RISKS

1: EXPOSURE TO ASBESTOS


• Avoiddisturbingasbestoscontainingmaterialsifpossible.

• Makesureyouknowwhatworkcanbecarriedoutonasbestos- containing materials if you are unlicensed, i.e. does this work need to be carried out by a contractor licensed by HSE?

• Ensurethatanyonewhoisgoingtoworkonasbestosmaterialhas received non-licensable training.

• UseHSE’s‘AsbestosEssentials’tomakesurethatthejobiscarried out properly.

• Prepareaplanofwork,explainingwhatthejobinvolves,thework procedures, and what controls to use.

• Provideworkerswiththerightequipmente.g.anFFP3facemask and Type 5 overalls. Equipment should be clean and in good working order.

• Ensurethattradesmenhavehadafacefitfortheirmask.

• Ensurethatthoseundertakingtheworkunderstandtheplan.

• Makesuretheworkareaisinspectedvisuallyattheendofthejob and there is no debris or dust. • Makearrangementsforthesafedisposalofanyasbestoswaste • Consultthehealthandsafetyrepresentative(ifthereisone).

What the Worker should know… • Ensureyouhavereceivedtrainingfornon-licensableasbestoswork and are sufficiently briefed to understand the plan of work. • UseHSE’s‘Equipmentandmethodsheets’andtheright‘Asbestos essentials task sheet’ to make sure that the job is carried out properly and that exposure to asbestos is kept as low as possible. • Sticktotheplanofworkthathasbeenoutlinedtoyou. • Ifyouhaveanyconcerns,stopworkandtalktoyoursupervisor. • Don’teatsmokeordrinkintheworkarea. • Usethecorrectequipmentandensureitisclean,ingoodworking order and that you report any faults. • Makesuretheworkareaiscleanattheendofthejob.Don’tsweep up dust and debris - use a Type H vacuum cleaner or wet rags. • Ensureasbestoswasteisdisposedofsafely.

PLANNING - Applying Risk Controls • Identifywheretheremightbeasbestoscontainingmaterials. • Considereliminatingtheneedtoworkwithasbestos.Canyouavoid disturbing asbestos by doing the job some other way? • Doestheworkneedtobedonebyalicensedcontractor? •Whereitisnotpossibletoeliminatetherisk,developaplanof work that highlights the risks and identifies the controls that must be used. Communicate this so that it is understood by all involved. •WorkersmustbeprovidedwiththeappropriateRPEandanyother equipment identified in the plan of work. This equipment must be clean and in full working order. • Ensureallworkersaretrainedinnon-licensableasbestosworkand follow the task guidance sheets.

• Useanasbestoswastecontaineranddisposeofasbestoswaste safely.

2: EXPOSURE TO SILICA


• EducateyourworkersaboutRCSdustandthelungdiseaserisks linked to it.

• Consultyourworkersontheimportanceofcontrolmeasuresand the need to properly use them.

• Planthejobandprovidetherightequipment.

• Trainworkersonknowhowtousetheequipmentandanycommon problems they may find.


• BeawareofthedangersofworkingwithRCSdust.

• Checkthattheequipmentyouhavebeenprovidedisrightforthe job, in good working order and that you know how to use it.

• Followthemethodofworkthatyouhavebeengiven.

• Ifindoubt,stopworkandaskyoursupervisor/managerformore information.


• CanyoueliminatetheRCSdustrisk(dothecutsneedtobemade or can an alternative non silica containing material be used). Where this is not possible can the risk be reduced through the use of non- powered tools such as block splitters.

•Whenusingapowertool,suchasacut-offsaw,ensurethat:

Water suppression or on-tool extraction is used to control the dust at the cutting blade.

There is an appropriate supply of water or electricity

Workers are provided with an FFP3 face mask to protect against any of the dust that is not controlled. For tight fitting masks they will also need to be face fit tested.

Ensure that the equipment is properly maintained and spares provided where they might be regularly needed.

Where possible the cutting work is undertaken away from other people.

• Anyoneusingthecontrolmeasureswillneedtobeproperlytrained and supervised to ensure they are working correctly.

3: MANUAL HANDLING


• Ensureyourworkersareprovidedwithinformationandtraining about safe manual handling.

• Considerwhetheryoucouldusesmallerblocksforthejob.

• Allowreasonabletimeforcompletionoftaskswheremanual handling is involved – injuries are more likely if workers are exerting themselves.

• Considerwhetherliftingaidscouldhelpandensureworkersknow how to use them.

• Ensuresafeworkingplatformsareprovidedforlayingblocksabove chest height e.g. on a scaffold ‘hop-ups’ can be provided at 500mm increments rather than the whole 2m rise to each platform.


• Takethetimetoworksafely.Lowlevelblocksmaybeawkwardand will take longer to lay comfortably.

• Keepblockscoveredsothattheydonotabsorbrainwater,which may add unnecessary extra weight.

• Keepblocksclosetothepointofuse.

• Useanymanualhandlingaidsyouareprovidedwith.

• Taketimetoorganiseyourworksothatyoucanmaintaina comfortable rate and to avoid unnecessary bending or reaching e.g. put spot mortar boards at a comfortable height.

• Keepyourworkareafreefromobstructions.

• Letyoursupervisorknowifyouareexperiencingpain.

Planning - Applying Risk Controls

• Eliminatetheneedformanualhandling.

• Ifmanualhandlingisunavoidablereduceitasfaraspossibleby delivering blocks close to the point of use, using the lowest weight for the required performance and providing lifting aids where this can effectively reduce handling.

• Improvepostureduringthelayingofbricksbyusingsafeworking platforms for laying bricks above chest height.

• Allowreasonabletimeforthejobasasaferateofworkwillreduce the likelihood of injury. Blocks with a maximum weight of 20kg will typically be laid at a rate of up to 20 – 30 units per hour. Allow more time for awkward jobs such as low lying blocks.

• Ifthejobstillrequiresmanualhandlingconsiderwhethersome training and/or information would reduce the risk to employers. Training should aim to give employees the necessary skills to identify, assess and control risk at their work.

• Keeptheworkareatidytoavoidextratriphazardswhen manoeuvring blocks.

4: EXPOSURE TO EXCESSIVE NOISE


• Assessthenoiselevelsinyourworkplaceandconsiderthemagainst guidance on noise levels.

• Considerwhetheryoucouldusedifferentequipmentorprocesses with lower noise levels.

• Ensureyouremployeesunderstandriskstotheirhearingandthe importance of hearing protection.

• Providehearingprotectionforworkerswhereexposuretonoiseis potentially damaging. A range of hearing protection may be needed to help different workers.

• Rememberthatisnotonlythepersonusingthenoisypieceof machinery but all those working close by with high exposures that can be affected by the noise.


• Useeardefendersfornoisyactivitiesandensureyouarewearing them correctly. Keep them in a good condition and report any faults.

• Ensureyouunderstandtheriskstoyourhearingandaretaking action to protect yourself.

• Ensureyouparticipateinhealthsurveillancewhereithasbeen identified that you need it.

• Reportanysignsofdiscomfortordeterioratinghearingtoyour supervisor, safety representative or occupational health department.


• Assesstheriskstoworkersfromnoiseintheworkplaceandmake sure the legal limits on noise exposure are not exceeded.

• Takeactiontoeliminateworkers’exposuretonoisebydesigningout noisy process or if not possible then keeping workers out of noisy areas on site if they do not need to be there.

• Reduceworkers’exposuretonoisebyconsideringprocessesthat reduce the risk and implementing a policy of buying/hiring low noise tools.

• Ifyoucannotreducethenoiseexposuretosafelevelsprovideyour employees with well maintained, properly fitting hearing protection.

• Provideyouremployeeswithinformation,instructionandtrainingto make sure they understand risks associated with noise and how to use the equipment provided to them.

• Carryouthealthsurveillancewherethereremainsarisktohealth.

5: EXPOSURE TO EXCESSIVE VIBRATION


• Ensureyourworkersareprovidedwithinformationaboutrisksfrom vibration.

• Considerwhetheryoucouldeliminateexposuretovibrationby, in this example, using built-in ducting. In some circumstances it may be possible to use machine mounted tools, otherwise use hand-held tools that produce low levels of vibration.

• Ensuretoolsareproperlymaintainedtominimisevibration.

• Putasystemofjobrotationinplacesothatworkersarenotexposed to long periods of work with hand held vibrating tools and enforce this system.

• Providehealthsurveillanceforthoseworkersatrisk.


• Maintaintoolsandreportanyfaultswithtoolsthatmaybe increasing the level of vibration.

• Participateinjobrotationwherethesesystemsareinplace.

• Participateinhealthsurveillancewherethisisprovided.


• Designersshouldconsidereliminatingexposuretovibrationby including appropriate features in the building that remove the need to use vibrating hand-held tools.

• Iftheexposurecannotbeeliminatedbydesignconsiderwhether there are tools that produce little or no vibration that could be used for the job.

•Wheretheriskcannotbeeliminated,considerusingjobrotationto ensure workers are not spending long periods working with vibrating tools. Have a system in place to ensure the maintenance of tools.

• Ensurenoworkerisexposedtovibrationabovethemaximumlevel permitted and know the maximum trigger time allowed for your tools. Take account of the use of different vibrating tools in the same day.

• Provideinformationandtrainingontherisksfromvibration.

• Puthealthsurveillanceinplacewherenecessaryandensureyou enforce attendance.

• Implementapolicyofbuying/hiringlowvibrationtoolsforyour work.

10. EVERYBODY NEEDS TO COMMUNICATE AT WORK.

As an operator of plant/machinery such as forklift trucks or working platforms its vital you communicate with other workers, management and customers or visitors who come to your workplace. Failure to communicate properly can result in loss, damage; injury or even death.

We can communicate by talking (verbal) – or hand signals, especially if its noisy in the workplace. Some hand signals are acceptable, others are not, as you can see…

Communication at work can take the form of a ‘pick list’ to gather orders in a warehouse. Other ways of communicating could be to clock in when arriving at work and clock out when leaving so that the hours worked can be checked. This is very important when it comes to paying wages, and if you are often late, it could lead to problems with your employer.

FOR AN ORDER TO REACH THE CUSTOMER, COMMUNICATION IS VITAL EVERY STEP OF THE WAY!

Some places use ‘walkie talkie’ to communicate with people in different areas of the workplace, or other electronic gadgets which can monitor stock control and orders.

Communicating by using checklists to make sure machinery is safe to use is vital and means that management or even health and safety inspectors can see if safety checks are being done regularly and properly by the people preparing and using the machinery.

BELOW IS AN EXAMPLE OF A CHECKLIST, BE AWARE THOUGH - NOT ALL CHECKLISTS ARE THE SAME!

SO WHAT HAPPENS WHEN COMMUNICATION BREAKS DOWN?

IF WE DON’T READ THE SIGNS – ACCIDENTS CAN HAPPEN

IF WE DON’T USE WARNING DEVICES (HORN ETC) - PEOPLE CAN GET SERIOUSLY HURT OR KILLED

IF WE DON’T COMMUNICATE PROPERLY WITH OTHER PEOPLE – IT CAUSES BAD FEELING AND A BAD ATMOSPHERE.

REMEMBER! A BAD ATTITUDE IS LIKE A FLAT TYRE, UNLESS YOU CHANGE IT YOU WON’T GET VERY FAR - AND IT’S AN UNCOMFORTABLE RIDE!

11. SAFETY SIGNS IN THE WORKPLACE

This section shows you some of the types of safety signs commonly seen in the workplace. Please study them carefully, your knowledge of these signs can help you to successfully complete your NVQ award and will make your working area a safer place.

ON DISCOVERY OF A FIREOn discovery of a fire, staff will follow the guidance outlined on the fire guidance notices (see Examples; figues 1 & 2), which should be located at various locations thoughout the premises.

The assembly point following evacuation should be clearly marked as a muster or assembly point at a convenient place decided during a fire risk assessment of the premises. It is the responsibility of all staff to ensure that all visitors have safely evacuated the premises in the event of fire. You may find instructions on how to contact the fire brigade at work; follow the instructions in Example; figure 3

STAFF MUST NOT RE-ENTER THE BUILDING WITHOUT THE APPROVAL OF THE FIRE SERVICE.

PPE = PERSONAL PROTECTIVE EQUIPMENT.

REMEMBER! BLUE SIGNS MEAN ’OBEY’ SO YOU MUST DO AS THEY SAY

12. UNEMPLOYED LEARNERS – THE ROUTE INTO WORK

In partnership with Jobcentre Plus, we began training unemployed learners in 2011. This was to enable them to enhance their qualifications and experience in order to become employed in the plant/machinery industry. Since then we have delivered training to 958 unemployed learners, and helped approximately 10% of those learners find work.

As part of the drive to increase the percentage of learners finding work, we have been alerting companies who use our services for training their own staff, to let them know that we can help them find trained and qualified potential employees who are keen to become employed.

Also, we have set up a working relationship with the National Careers Service and employment agencies that are in contact with us regarding details of potential employees.

Any unemployed learners who join our new The Route Into Work scheme will build up a score from the very start at induction, through to the completion of the course. Assessors will score each unemployed learner between 1-10 on various different aspects of the program from the very basics such as timekeeping and attendance, through to machine operating skills and attitude to health, safety and welfare in the workplace. On finishing the course, a final grading will be given and learners can total a possible 110 points from 11 different aspects of the training program. All unemployed learners will be given the option of joining our database of learners who we will hold on file, and pass details on to prospective employers or agencies. Learners who choose to enter will go into one of 3 categories, Gold, Silver and Bronze.

With The Route Into Work scheme, we feel will not only help increase the amount of unemployed learners gaining employment, but it will create more of an incentive for keen learners to score highly and aim to be in the Premium Category.

Unemployed learners will be informed about the option of joining the database of learners on The Route Into Work scheme at induction, and they will be reminded of the importance of scoring well in the categories throughout the course.

EXAMPLE

The ‘Example Table’ shows that a learner can score highly and achieve premium category despite an average score in the written work category. By making the effort to achieve higher end scores on other categories, and importantly by attending the full course and being punctual (which gave the learner top marks in both of those categories), the score was boosted over the minimum 90 points needed to achieve the premium *Gold category. This goes to show that learners do not have to be brilliant at everything to score highly.

Example Table;

13. SPELL-CHECKER FOR PLANT OPERATIONS

Use this spell checker to become familiar with the meaning and spellings of words used in the workplace, as well as in plant/machinery operations in general. The words in italics are mathematical terms.

AAccordance = in agreement or conforming to.Ancillary = additional, or accompanying equipment needed (such as attachments).Assess = judge the state, value or character of something.Attachments = additional equipment for different uses with plant/machinery

BBalance (Mathematical term)Battery

CCalculate = work out (Mathematical term)Capacity = the amount that can be lifted or contained within. (Mathematical term) Colleagues = fellow workers, members of staff or department. Communicate = to express thoughts, feelings or information easily and effectively.Comply = to act within the requirements, laws or conditions set out.Condition = the state of somethingConforming = to act in agreement withConsumables = replaceable materials or equipment that is disposed of when used.Contribute = to be a part of, or be an important factor in a result.Counterbalance = a weight or force that offsets another weight (Mathematical term)

DDestacking = removing loads from racking system or from the top of one another.Discrimination = making a distinction in favour or against a person based on the group, class or category that person belongs as opposed to individual merit.Diversity = the state of being different (diverse), or unalike.

EElectrolyte = the acid inside a battery.Emissions = particles, gases or liquids being sent out or released as a consequence of other actions or work being done.Equality = the state of being the same (equal) in value, rank or ability.Ethnic = a group of people sharing specific characteristics such as culture, religion, language etc.Excavation = a hole or cavity made by digging or removing the inner area.

FFulcrum = the pivot point, or point at which something changes. The balancing point. (Mathematical term)

GGuard = A protective shield. (also to ‘guard’ is to protect or prevent against).

HHarass = to trouble or torment. (Harassment = the act of troubling or tormenting)Hazardous = extremely risky, or dangerous.Hydraulics = mechanical systems which use (hydraulic) fluid and pressure to lift or move.

IIncline = a slant, or ramp. Some plant/machinery can operate on an incline.Induction = introduction and familiarisation with the workplace or a specific course.Inspection = carry out a check for faultsInstability = being unstable or unsteady.Interpret = explain the meaning of.

LLaterally = sideways (Mathematical term)Law = a rule, or a system of rules which is enforced to protect people and/or propertyLegislation = the act or process of making ‘laws’LoadLongitudinal = lengthways (Mathematical term)

MMaintenance = the act of maintaining something, keeping it in good working order.Mandatory = compulsory, not optional.Manoeuvre = a movement or action requiring dexterity and skillManufacturer = the makerMatrix = a grid of rows and columns set out to log progress made or to pinpoint other work which needs to be done. (Mathematical term)Measurement = a measured dimension ie; length, weight, distance (Mathematical term)Minimise = to reduce to the lowest amount possible.

NNecessary – (tip) Never Eat Crisps, Eat Salad Sandwiches And Remain Young

OObservation = a situation where we are watching and taking note of what is happening.Occupations = types of employment, or jobs.

PPercentage = a proportion ‘per hundred’. (Mathematical term)Pivot point = the point at which to begin turning or changing direction.Procedure = the course of action to be takenProductivity = the rate at which goods and services having exchange value are brought forward. Example - ‘productivity was up last year, and profits increased’Progress = improvements

QQualification

RRace = a group of people related by common ancestry or background.Requirements = what is neededResources = information and equipment needed to carry out the job safely and effectively.

SStability = being stable or steady, in position.Stacking = moving loads on top of one another, or into racking system.

TTelescopic = far reachingTheory = technical or written work dealing with the principles, methods and rules of a subject, as opposed to carrying out practical ‘hand-on’ work.

VVerify = to prove something is true or correct.

WWeight = how heavy an object is (Mathematical term)Welfare = wellbeing, contentment, happiness.

SOME USEFUL TIPS AND HINTS ON SPELLING AND GRAMMAR

There and Their

Their – think of ownership. If something belongs to someone, it is theirs.

There – think of direction or information.

They’re – works by joining together 2 words – THEY and ARE

Examples:

Their – They went on honeymoon in their new car.

There (direction or information) - I noticed you pointing over there. You could ask someone how to get there.

They’re – That’s where they’re (they are) getting the car from.

Or all 3 together – They’re getting their new car from over there.

Your and You’re

Your – refers to something specific – It is your own fault if you forget your ticket

You’re – works by joining together 2 words - YOU and ARE.

Example:

If you’re (you are) not careful, you will forget your ticket.

‘i’ and ‘e’ – which way around? Words like receive or receipt can get confusing.

The general rule is - i before e except after c – or when sounded like ‘a’ - as in neighbour or weigh…However! You should drop this rule when the ‘c’ sounds like ‘sh’ For example in words like efficient or ancient.

If in doubt, use a dictionary. They will be made available for you to use on your course.

NOTES

NOTES

Health & Safety Training Ltd will not stand for unfair treatment of its employees, learners or visitors to the workplace.

Please speak to a manager if you personally feel, or see anyone else bullied, victimised or harassed.


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