County Government County Government Operating a DMV Tag AgencyOperating a DMV Tag Agency

(NC License Plate Agency)(NC License Plate Agency)

Kelvin R. ByrdKelvin R. ByrdWatauga CountyWatauga County

HistoryHistory

• Boone LPA closed in fall of 2005Boone LPA closed in fall of 2005• No LPA office in the countyNo LPA office in the county• Continued to be vacant in Spring 2006Continued to be vacant in Spring 2006• ““Watauga County” began pursuing information Watauga County” began pursuing information

about running a LPAabout running a LPA• Made application to be a LPA contractor in Made application to be a LPA contractor in

May/June 2006May/June 2006• Approval of Contract August 2006Approval of Contract August 2006

– Staff Hiring (Director + 2 staff)Staff Hiring (Director + 2 staff)– Education 3 week course at DMV HeadquartersEducation 3 week course at DMV Headquarters

• Open for Business on November 20, 2006 Open for Business on November 20, 2006

AdministrationAdministration

• Structure setup for the LPA is under Structure setup for the LPA is under Watauga County Tax AdministratorWatauga County Tax Administrator

• Separate Budget for LPASeparate Budget for LPA

• Issue Passports with PhotosIssue Passports with Photos

• Do not sell other tag itemsDo not sell other tag items

StaffingStaffing

• NC LPA office staffed with 5 peopleNC LPA office staffed with 5 people– Currently staffed with a Director and 2 other Currently staffed with a Director and 2 other

LPA clerksLPA clerks– Tax Admin. Motor vehicle clerk for tax billingTax Admin. Motor vehicle clerk for tax billing

•Tax Admin. Clerk has also taken 3 week course Tax Admin. Clerk has also taken 3 week course and functions as overflow help in the LPA and functions as overflow help in the LPA operationsoperations

– Passport/Renewal clerk (RIF as of 04/22/10)Passport/Renewal clerk (RIF as of 04/22/10)

BudgetBudget

• Revenue = $120,000Revenue = $120,000– DMV Transactions, Notary Fees, PassportsDMV Transactions, Notary Fees, Passports

• Expenditures = $170,000Expenditures = $170,000– Salary+Benefits, Standard office expensesSalary+Benefits, Standard office expenses

Provide Quality Customer Service to the Provide Quality Customer Service to the Citizens and Auto DealersCitizens and Auto Dealers

Break-Even would be a positiveBreak-Even would be a positive

FacilitiesFacilities

• Approx. 2000 sq. ft.Approx. 2000 sq. ft.• Located across the street from the Located across the street from the

Tax Admin. Dept. (walking distance)Tax Admin. Dept. (walking distance)• Designated LPA parkingDesignated LPA parking• Hours of Operations 8:00am-4:30pmHours of Operations 8:00am-4:30pm• Approved SignageApproved Signage

•NC License Plate AgencyNC License Plate Agency•835 W King St835 W King St

SOPSOP

Standard Operating ProceduresStandard Operating Procedures•These were being rewritten when we opened These were being rewritten when we opened

in 2006in 2006

•February 2009 is newest versionFebruary 2009 is newest version

•All new contracts adhere to new standards All new contracts adhere to new standards in the sopin the sop

Equipment Lease Equipment Lease Agreement Agreement • 2006 Contract did not have a lease 2006 Contract did not have a lease

agreement for equipment.agreement for equipment.• Contract expired in 2008 and became a Contract expired in 2008 and became a

month to month until a new contract was month to month until a new contract was approved in 2009.approved in 2009.

• New Contract was signed in October 2009 New Contract was signed in October 2009 for 3 yrs converting to annual for 2 for 3 yrs converting to annual for 2 additional terms.additional terms.

• All new contracts have equipment lease All new contracts have equipment lease agreements added (Approx. $70 month agreements added (Approx. $70 month per workstation)per workstation)

OperationsOperations

• Provide Service to CitizensProvide Service to Citizens– Process Title ApplicationsProcess Title Applications– Issue Tag RenewalsIssue Tag Renewals– NotarizationNotarization

• Daily Deposit/CloseoutDaily Deposit/Closeout•Different Deposits (DMV-County)Different Deposits (DMV-County)•Watauga accepts only Cash for Notary FeesWatauga accepts only Cash for Notary Fees

– Can Not combine with payment for Title Work for Can Not combine with payment for Title Work for DMVDMV

PaymentsPayments

• Notary is cash onlyNotary is cash only

• DMV titles and renewals can be a DMV titles and renewals can be a checkcheck

• No credit or debit cardsNo credit or debit cards

• Passports can be check or money Passports can be check or money orderorder– Our transaction portion is cashOur transaction portion is cash

• Audits of office within 45 day periodAudits of office within 45 day period

• Payment SchedulePayment Schedule•Monthly EFT Transfer to CountyMonthly EFT Transfer to County

•Transaction Payment AccountabilityTransaction Payment Accountability

•Monthly ReportMonthly Report

•Error RatesError Rates

•AdjustmentsAdjustments

Other WorkOther Work

• Most issues are called into the “Help Most issues are called into the “Help Desk”Desk”

• Inspections and EmissionsInspections and Emissions

• InsuranceInsurance

• Drivers LicenseDrivers License

Moto Tax PreparationMoto Tax Preparation

• Positioned for new motor vehicle Positioned for new motor vehicle legislation. Not intentional.legislation. Not intentional.

• Making efforts to bring LPA dept. into Making efforts to bring LPA dept. into a county owned building. Currently a a county owned building. Currently a private lease agreement.private lease agreement.

Contact InformationContact Information

Kelvin R. ByrdKelvin R. Byrd

Watauga County Tax AdministratorWatauga County Tax Administrator

842 W King St.842 W King St.

Suite 21 CourthouseSuite 21 Courthouse

Boone NC 28607Boone NC 28607

828-265-8040828-265-8040

County operated LPAsCounty operated LPAs

Municipal operated LPA’sMunicipal operated LPA’s

Chamber of Commerce LPA’sChamber of Commerce LPA’s

Counties with No LPACounties with No LPA

Application – MVR-93AAApplication – MVR-93AAhttp://www.ncdot.org/dmv/hot_topics/ApplicationForm.htmlhttp://www.ncdot.org/dmv/hot_topics/ApplicationForm.html

Policy and ProceduresPolicy and Procedures•Physical FacilityPhysical Facility

•Parking AreaParking Area

•Hours of operationHours of operation

•Conjunction with other businessesConjunction with other businesses

•AdvertisingAdvertising

•Residency RequirementResidency Requirement

•No silent partnersNo silent partners

•Charges for replacement of inventory/ service Charges for replacement of inventory/ service calls on computer equipmentcalls on computer equipment

Rates for Services RenderedRates for Services Rendered•Standard Transactions $1.43Standard Transactions $1.43

•HUT Transactions $1.27HUT Transactions $1.27

•Title Transactions $1.00Title Transactions $1.00

•Notary Fee ScheduleNotary Fee Schedule– 1 signature $51 signature $5– 2 signatures $62 signatures $6– 3 signatures $73 signatures $7