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Courier ServiceMembership Program
Nancy Nathanson, Resource Sharing Program Manager
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• Membership Agreement with members– predictable pricing; annual payment– member participation and oversight– Alliance office support: coordination;
information; vendor relations
• Contract with Vendor: Service expectations– daily pickup – reliable, predictable schedule (one-hour window) – transit time: generally, within two days
Membership Program
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• Alliance contracts with vendor to provide daily, scheduled service
Senvoy
• Senvoy employs drivers and contracts with other firms to cover eastern and northern regions
• Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (“forward to” or “attention”)
Business relationships
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www.orbiscascade.org/courier
62 drop sites 62 drop sites serving 240+ serving 240+
librarieslibraries
public libraries
universities & colleges
schools
community colleges
service districts or systems
private, technical and government libraries
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Orbis Cascade Alliance Courier Service & Local Shuttles
Dropsite A
Dropsite B
Dropsite C
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courier service carries ...
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Information on the web
www.orbiscascade.org/courier/
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www.orbiscascade.org/courierDropsites: sort code, address, schedule
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www.orbiscascade.org/courier
List of Dropsites
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Procedures: packaging
• the package
• size
• sealing
• multiple items
• would you ship it this way?
• the package
• size
• sealing
• multiple items
• would you ship it this way?
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… packaging. If you use envelopes and boxes:
protect materials•packing•padding•appropriate size
protect people•weight•staples
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… packaging. If you use courier bags:
prevent slipping, squishing, torn pages, and worn bindings
pack books spine-to-spine, or spine to bottom of bag
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… packaging. If you ship non-book items and use courier bags:
prevent broken plastic cases
pack items in a bubble envelope or padded container
before putting them in the bag
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Procedures: labeling
design, format, and content are mutually approved by vendor and Alliance, on behalf of members.Use only Alliance-supplied labels
design, format, and content are mutually approved by vendor and Alliance, on behalf of members.Use only Alliance-supplied labels
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… labeling – available on the web
http://www.senvoy.com/orbis/
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… labeling
ATTN: for re-directing to a forwarding site
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… labeling
and if you use courier bags: protect the see-through window (do not paste a self-adhesive label over the window)
and if you use courier bags: protect the see-through window (do not paste a self-adhesive label over the window)
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Procedures: Using the manifests
Purpose:– library: track shipments, other purposes– Alliance: track volume and shipping patterns
“Shipping record forms”: key elements– Date– Destination(s)– Number of
packages
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… manifests
FROM (you, the sender)
date
“consignee” = TO(dropsites only)
automatic totals!
# of pkgs
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Procedures: reporting problems
• courier hasn’t shown up?
call Senvoy Operations office right away
also notify the Alliance e-mail
• other problems?
• courier hasn’t shown up?
call Senvoy Operations office right away
also notify the Alliance e-mail
• other problems?
http://www.orbiscascade.org/courier/prob_rept.html
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• compensation: maximum allowed, $100 per package
• documentation
• damaged or missing? at what point?
• checking for missing items
Procedures: claims
http://www.orbiscascade.org/courier/claim_form.html
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• courier status
• have you seen my package?
Member to Member
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Member to Member
dropsite news from the
Alliance office
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A big system with regional benefit
• thousands of items shipped each month
• daily, scheduled pickup
• two-day delivery
www.orbiscascade.org/courier