Course Curriculum Ras-q0103 Traiinee Associate

7/21/2019 Course Curriculum Ras-q0103 Traiinee Associate

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TRAINEE ASSOCIATE

SYLLABUS/ CURRICULUM

This program is aimed at training candidates for the job of Trainee Associateinthe Retail industry. Program aims at building the following key competenciesamongst the learner:

1- Understand and perform roles and

responsibility of Trainee ales !ssociate

"- #andle tock and manage its

$isibility on the %oor &'isual

(erchandising)*- (anage products for sale +- ,ierent ways to handle dierent

type of customers and ways to

e/press concern and commitment

towards customers0- Promote loyalty scheme to customers - Pre-sales ales 2 post sales

procedures

3- 4eep the store secure and maintainhealth and hygiene 5- 6orking as a team in theorganisation7- 8ecti$e elf-presentation by learning

$arious aspects if soft skills

19-Uses of $arious search engines and

online communication by learning

internet skills11-unctional 8nglish-communicate with

customers in an eecti$e manner by

appropriate use of grammar

1"-Technical kills-enter store and

retrie$e data through proper

understanding of basic computer

functions and typing skills

The ;ourse encompasses 1" out of 1"


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safe and in good working

order

ollow companyprocedures for clearing

cleaning and preparing the

display area before Use

et up and dismantle the

display safely in line with

plans and within the time

allowed.

;heck that the display is

clean tidy and safe for

use.

;heck that the display has

the le$els of stock you

need.

;lean and store eGuipment

and e/cess materialsI get

rid of waste safely

correctly and promptly.

;heck reGuirements for

labelling stock. ;heck information on the

label is clear accurate and

legal before starting to

label stock.

Beport promptly any

information on labels that

may need changing.

!ttach the right labels to

the right products.

Position labels so that they

are securely fastened and

customers can see them

clearly.

;omplete labelling within

the time allowed.

The candidate shall be able to


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Co#eapply technical knowledge of

;leaning and storing

materials and eGuipmentused in displays and

getting rid of waste safely

Using labelling materials

and eGuipment eJciently

and eecti$ely.

" plan and prepare $isual

merchandising displays

"*

hours

;andidates will be able to

Ddentify the purpose

content and style of the

display! Ddentify the eGuipment

materials merchandise

and props you need to

create and install the

display and the dates for

completing it.

8$aluate whether the place

you plan to put the display

is likely to ful@l the designbrief! ;reate new and eecti$e

ways of impro$ing the

$isual eect within limits

of design brief companyCs

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a$ailable or not suitable

and agree your selections

with the right person. !gree arrangements for

deli$ery of merchandise 2

props with right people

allowing enough time for

deli$eries to arri$e before

display must be installed.

;heck the progress of

deli$eries and take suitable

action if delays seem

likely!

Update stock records to

account for merchandise

on display.

The candidate shall be able toapply technical knowledge of

,ierent approaches to

designing displays for

dierent types of

merchandise and whythese are eecti$e!

8$aluating the potential

places to put the display as

per the design brief!

Kight colour te/ture

shape and dimension

combine to achie$e the

eects!

!ssessing the potential of

places for displays to meetthe design brief.

* dress $isual


+9

hours


Use the design brief to

identify the focal points of

the display!

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;hoose shapes colours

and groupings that are

suited to the purpose andstyle of the display.

;reate displays that

achie$e the $isual eect

you need and are

consistent with the

companyCs $isual design

policy.

Position merchandise

graphics and signs in ways

that promote sales!

;heck that lighting is

installed in line with the

design brief!

;heck that the @nished

display meets health and

safety guidelines and legal

reGuirements.

Position merchandise

graphics 2 signs accordingto guidelines 2 in ways

that attract attention 2

interest of customers 2

gi$e customers information

they need.

Froup merchandise

appropriately for the

purpose 2 style of display

the selling features of

merchandise 2 the $isual

eect needed under the

design brief.

(ake sure that lighting is

installed in line with

lighting reGuirements!

;heck that the @nished


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display meets health and

safety guidelines and legal

reGuirements.

;heck that all the parts of

the display are suitable for

the purpose of the display

and meet reGuirements!

;heck that the display

meets reGuirements for

easy access safety and

security.Ddentify safety and security

risks to the display and

choose suitable ways of

reducing risks.

;onsider how the display

looks from all the

directions from which

customers will approach it.

8ncourage colleagues to

pro$ide constructi$e

comments about thedisplay!

Promptly make any

adjustments that you are

authorised to make and

that are needed to achie$e

the $isual eect and to

make the display safe and

secure.

Begularly check the

displayCs $isual eect!Promptly report to the right

person any problems and

risks that you are not

responsible for sorting out

yourself!

The candidate shall be able to


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Co#eapply technical knowledge of

8$aluating the $isual eect

of displays!(aking adjustments and

impro$ements to displays!

Using scale when creating

$isual eects!

,ressing techniGues for

dierent types of

merchandise!

,ierent purposes of

displays and their use in

$isual merchandising!

;hoosing and combining

dimension shape colour

te/ture and lighting to

create the $isual eect you

need from a display.

+ dismantle and store $isual


""

hours


,ismantle displays safely.

Protect the parts of the

display from being

damaged during

dismantling. Beturn the parts of the

display to the appropriate

places promptly

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needed.

;lean display sites and

parts using safe andappro$ed cleaning

materials and 8Guipment.

6ork out accurately the

storage space reGuired.

Ddentify the protecti$e

packaging you need and

the security measures

that need to be in place.

tore items in suitable

places and with clear and

accurate labels.

4eep accurate and up-to-

date records of items in

storage.

Ddentify damaged items

missing items and

dangers and risks to

health and safety and

report these promptly tothe right person.

;heck that storage

facilities and items in

storage are clean safe

secure and accessible

only to those with a right

to them.

The candidate will be able toapply technical knowledge of

TechniGues for cleaningdisplay sites and parts

safely and thoroughly.

;hecking the condition of

items!

,ealing with items that

need repair!


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tore items securely! safely get rid of waste.

Father the tools you need forputting products together.

Use safe work methods and

follow manufacturersC

instructions when putting

products together.

;heck that products ha$e

been assembled correctly and

can be used safely.

!sk the right person for help

when products are pro$ing

diJcult to put together.

;heck regularly that products

on display are in a

satisfactory condition.

Promptly remo$e damaged

products from display and

follow company procedures

for dealing with them.


;hecking the condition ofproducts on display.

,ealing with products that

are damaged.

Tools to be used to put

products together.

Fetting rid of unwanted

packaging and waste.

promote loyalty schemes

to customers

""

hours


Take suitable opportunities to

ask customers if they are

members of the loyalty

scheme and whether they are

interested in joining.

8/plain clearly and accurately

to customers how joining the

scheme would bene@t them

including any current special

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Co#eoers relating to the scheme.

Bespond positi$ely to any

Guestions or objections thatthe customer raises.

Pro$ide rele$ant information

to the customer to help them

decide whether to join the

scheme.

Treat the customer politely at

all times and in a way that

promotes goodwill.

Becognise accurately when

customers are interested in

joining the scheme.

Take opportunities to ask

customers who are showing

signs of interest to sign up for

the scheme.

ill in the membership

application accurately with

the customer using the

information they pro$ide.

Fi$e the customer proof of

their membership. ;heck with the customer that

their details as shown on the

membership documentation

are correct.


inancial bene@t accrued by a

customer through loyalty

schemes.

3 keep the store secure 19hours



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ollow company procedures

for pre$enting security risks

while you work.


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Fet ad$ice and help from the

right people when you are

concerned about your abilityto work safely.

Take suitable safety measures

before lifting to protect

yourself and other people.

Use appro$ed lifting and

handling techniGues.

;heck that any eGuipment

you need to use is @t for use.

Use lifting and handling

eGuipment in line with

company guidelines and

manufacturersC instructions.

Plan a safe and eJcient route

for mo$ing goods.

(ake sure that you

understand your

responsibilities when you ask

others to help in lifting and

handling operations.

The candidate will be able to

apply technical knowledge of !ppro$ed techniGues for safe

handling and lifting.

!ppro$ed procedures for

using safety eGuipment.7 keep the store clean and

hygienic

1

hours


Fet the eGuipment and

materials that are suitable for

the surfaces that need

cleaning.

afely position the cleaning

eGuipment and materials and

any items you must mo$e.

4eep the risk of spillages to a

minimum and clean up any

spillages promptly and

thoroughly.

Fet rid of rubbish and waste

promptly and safely.

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,isturb other people as little

as possible while cleaning.

;heck that surfaces arethoroughly clean.

tore cleaning eGuipment and

materials correctly and

promptly when you ha$e

@nished cleaning.

Use suitable eGuipment to

tidy work areas.

;heck that eGuipment is safe

to use before starting to use

it.

Fet rid of waste and litter

safely and in line with

company procedures.

,isturb other people as little

as possible while getting rid

of waste and litter.

tore eGuipment correctly and

promptly after use.

6ear protecti$e clothing that

is clean and suitable for the

work you need to do. ,ispose correctly of used

clothing and products.

Use eecti$e practices and

techniGues for keeping your

hair skin and nails clean

enough for the work you do.


TechniGues for reducing as far

as possible the risk of

spillages.

8Guipment usage and how to

check it is safe to use.19 pro$ide information and

ad$ice to customers

""

hours


!cknowledge promptly and

politely customersC reGuests

for information and ad$ice.

Ddentify the customerCs needs

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Co#efor information and ad$ice.

;ommunicate information and

ad$ice to customers in waysthey can understand.

Pro$ide information and

ad$ice to customers that is

rele$ant complete accurate

and up to date.

;heck politely that the

information and ad$ice

pro$ided meets the

customerCs needs.

ind other ways to help the

customer when the

information and ad$ice gi$en

is not satisfactory.

Befer reGuests for information

or ad$ice to the right person

when you cannot help the

customer.

Ddentify the nature of the

complaint from information

obtained from customers.

!cknowledge the complaintclearly and accurately and

apologise to the customer.

ollow legal reGuirements and

company policies and

procedures for dealing with

complaints.

6hen it is not your

responsibility to sort

complaints refer them

promptly to the right person

2 e/plain the referral

procedure clearly to the

customer.


Bele$ant information about

the products and ser$ices you

sell &8lecti$e tandards would


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11 ;reate a positi$e image ofself 2 organiEation in the

customers mind

"+hours

(eet your organiEationCsstandards of appearance and

beha$ior.

Freet your customer

respectfully and in a friendly

manner.

;ommunicate with your

customer in a way that makes

them feel $alued and

respected.

Ddentify and con@rm your

customerCs e/pectations.

Treat your customer

courteously and helpfully at

all times.

4eep your customer informed

and reassured.

!dapt your beha$ior to

respond eecti$ely to

dierent customer beha$ior.

Bespond promptly to a

customer seeking assistance. elect the most appropriate

way of communicating with

your customer.

;heck with your customer

that you ha$e fully

understood their

e/pectations.

Bespond promptly and

positi$ely to your customersL

Guestions and comments.

!llow your customer time to

consider your response and

gi$e further e/planation when

appropriate.

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Co#e1" 6ork 8ecti$ely in a

Betail Team

*9

hours

;andidates will get an

understanding of:

,isplay courteous and helpfulbeha$ior at all times.

Take opportunities to enhance

the le$el of assistance oered

to colleagues.

(eet all reasonable reGuests

for assistance within

acceptable workplace

timeframes.

;omplete allocated tasks as

reGuired.

eek assistance when

diJculties arise.

Use Guestioning techniGues to

clarify instructions or

responsibilities.

Ddentify and display a non-

discriminatory attitude in all

contacts with customers and

other sta members.

=bser$e appropriate dress

code and presentation asreGuired by the workplace job

role and le$el of customer

contact.

ollow personal hygiene

procedures according to

organiEational policy and

rele$ant legislation.

Dnterpret con@rm and act on

workplace information

instructions and procedures

rele$ant to the particular task.

Dnterpret con@rm and act on

legal reGuirements about anti-

discrimination se/ual

harassment and bullying.

!sk Guestions to seek and

clarify workplace information.

Plan and organiEe daily work

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Co#eroutine within the scope of

the job role.

PrioritiEe and complete tasksaccording to reGuired

timeframes.

Ddentify work and personal

priorities and achie$e a

balance between competing

priorities.


!sking Guestions to identify

and con@rm reGuirements.

ollowing routine instructionsthrough clear and direct

communication.

Using language and concepts

appropriate to cultural

dierences.

Using and interpret non-

$erbal communication.

The scope of information or

materials reGuired within the

parameters of the job role. ;onseGuences of poor team

participation on job outcomes.

6ork health and safety

reGuirements.

1* unctional 8nglish 79

hours

;andidates will be able to:

Pronunciation of $owels

consonants

Masic 8nglish

1+ Technical kills-Masic

;omputer kills

39

hours


perform: 6ork on (-6ord 8/cel

Dnternet

,ierentiate between

#ardware and software

tart typing on the keyboard

accurately


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Co#e10 8mail 8tiGuettes "9

hours


6rite mails eecti$ely and

answer customer Guerythrough chat or mails

1 oft-kills *9

hours


;ommunicate within and

outside the organisation

eecti$ely

Plan and manage time

(anage stress

(anage and understand his

body language

,e$elop listening skills

The program duration is 03 hours including =NT &7 hours)

Total ,uration of the ;ourse 2 yllabus or ;urriculum has been appro$ed by

Betailers !ssociationCs kill ;ouncil of Dndia.

Documents

Course Curriculum Ras-q0103 Traiinee Associate