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Course: Government Process Re-engineering Day 2. Session 5: Process Mapping Workshop and Exercise on Cause and Effect diagram. Agenda. Process mapping at activity level continued Identification of problem / improvement areas Group activity on identifying the cause & effect of the problem. - PowerPoint PPT Presentation
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Course: Government Process Re-engineering
Day 2
Session 5: Process Mapping Workshop and Exercise on Cause and Effect diagram
Agenda
Process mapping at activity level continued
Identification of problem / improvement areas
Group activity on identifying the cause & effect of the problem
Slide 3
Exercise: Draw a detailed activity level flowchart for your selected process
• Rules
− Select a process within your group Use one of the processes for which a problem statement has been defined
previously
− Document the process in activity-level detail using the provided template Include the Phase, Players & Standard Documentation also
− Identify the PIEs for the process Document them as per the following slide format (on top of the process map)
• Time Frame
− 30 Minutes for the activity level flowcharting of an end-to-end process
− 30 minutes for detailing the PIEs that relate to the process
Slide 4
Sample Process Map with Problems, Issues & Expectations
Slide 4
Process
Policy
Skills
Structure
IT
Infrastructure
Check done at final stage
Manual data entry
Absence of token system
Physical presence required
Slide 5
Exercise: Draw a Fishbone Diagram for your selected process
• Rules
− Select one of the key effects identified as a problem in the selected process
Use one of the processes for which a problem statement has been defined
previously
− As a group, discuss the effect and its related causes
Use the 5 Whys method
− Draw a fishbone diagram using the select effect and its related causes
− Present your Fishbone diagram to the workshop participants and get feedback
• Time Frame
− 20 Minutes for the exercise
− 10 Minutes for discussion