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Course TitleYour Customers PreferYour Customers Prefer
““High-Touch” NOT “Hi-Tech!”High-Touch” NOT “Hi-Tech!”Presented by Kenny Smith
Customers Prefer “High Touch”
Treat every customer like they’re a celebrity!
Customers Prefer “High Touch”
Pay more attention to your customer than to your product demonstration.
Customers Prefer “High Touch”
If they buy - does it mean they’re happy?
Customers Prefer “High Touch”
Saying thanks isn’t enough… Use a follow-up plan with every Deal.
Customers Prefer “High Touch”
Make a check-in phone call.
Customers Prefer “High Touch”
Add a Personal Touch.
ThankThankYouYou
Customers Prefer “High Touch”
Emails get deleted butCards get displayed.
Customers Prefer “High Touch”
SendOutCards.com
Is a “Hi-Tech” solution to adding
“High Touch” to your Sales.
Customers Prefer “High Touch”
• Quick and easy• Inexpensive• Very Classy
Takeaway 1: Happy customers return & refer others.
Takeaway 2: The economics are better.
Takeaway 3: High Touch pays off.
Top Three Top Three TakeawaysTakeaways
