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COVER LETTER FOR FAITH FATIMETU SUMAINA-MOMODU
FAITH IS A DILIGENT AND HARD WORKING YOUNG LADY WHO IS VERY PASSIONATE AND WILLING TO WORK WITH OTHERS IN ORDER TO ACHIEVE THE BEST OF RESULTS; A VERY INTELLIGENT TEAM BUILDER AND TEAM WORKER, I UTILIZE MY INTERPERSONAL AND COMMUNICATION SKILLS TO LEAD, INFLUENCE, AND ENCOURAGE OTHERS; ALSO I SERVE AS AN ADVOCATE OF SOUND FINANCIAL/BUSINESS DECISION MAKING; BY DEMONSTRATING HONESTY/INTEGRITY; THEREBY LEADING BY EXAMPLE. COMMITTED TO LIVING A LIFE OF SERVICE, WILLING TO GO ALL OUT TO FIND A DEPARTMENT/ ORGANIZATION WHERE I CAN BECOME A VALUABLE ASSET. I WILL ALWAYS BE AVAILABLE WHEN I AM NEEDED; BY ENCOURAGING AND BUILDING MUTUAL TRUST, RESPECT, AND COOPERATION AMONG TEAM MEMBERS. AS I SERVE AS A ROLE MODEL TO DEMONSTRATE APPROPRIATE BEHAVIOUR. BY MANAGING DAILY OPERATIONS, UNDERSTANDING EMPLOYEE POSITIONS WELL ENOUGH TO PERFORM DUTIES IN ANY EMPLOYEES’ ABSENCE.I THRIVE BY ESTABLISHING AND MAINTAINING OPEN, COLLABORATIVE RELATIONSHIPS WITH EMPLOYEES AND ENSURE EMPLOYEES DO THE SAME WITHIN THE TEAM. ENSURING THAT RECOGNITION OF EMPLOYEES AREAS OF RESPONSIBILITY ARE DULY NOTED, COMMUNICATING THE PERFORMANCE AND EXPECTATIONS OF THE EMPLOYER IN ACCORDANCE WITH JOB DESCRIPTIONS FOR EACH POSITION AND MONITOR THE PROGRESS OF MY TEAM MEMBERS. I CELEBRATE SUCCESS AND PUBLICLY RECOGNIZE THE CONTRIBUTIONS OF MY TEAM MEMBERS.
AS I SERVE OTHERS, I HAVE COME TO DISCOVER THAT MY OWN NEEDS ARE BEEN TAKEN CARE OF. I HAVE A GREATER SENSE OF FULFILMENT WHEN I SERVE.RENDERING VALUABLE SERVICE IS MY WATCHWORD.
FAITH FATIMETU SUMAINA-MOMODU +234-706-4736442, +234-802-7160428 [E-mail] [email protected] +234-809-8200972.OBJECTIVE: To seek a challenging career by occupying a suitable position, where I can utilize my organizational skills and experience to contribute towards the progress of any organization and at the same time have the prospects for professional growth and development of my career.SEMINARS/TRAININGS ATTENDED:Telephone Skills July, 2005 Dubai, U.A.EProper Greeting and Guest Handling 2005 Dubai, U.A.EProduct knowledge and Treatment Knowledge 2005 Dubai, U.A.ESix Senses Spa ways (Best Practices) TrainingJuly, 2005 Dubai, U.A.ESix Senses core values July, 2005 Dubai, U.A.ECustomer service TrainingJuly, 2005 Dubai, U.A.EComplaint handling TrainingJuly, 2005 Dubai, U.A.EPremiere software TrainingJuly, 2005 Dubai, U.A.ESpa Orientation TrainingJuly, 2005 Dubai, U.A.EShiffa Product and treatment TrainingJuly, 2005 Dubai, U.A.EAromatherapy Associates product Knowledge TrainingJuly, 2005 Dubai, U.A.ESodashi Product knowledge TrainingSeptember - October, 2005 Dubai, U.A.EFire and Safety TrainingOctober, 2005 Dubai, U.A.ECultural Awareness TrainingNovember, 2005 Dubai, U.A.EFire and Safety TrainingFebruary, 2006 Dubai, U.A.EMud Academy Makeup Artistry TrainingJanuary – December, 2011, LagosStrategic Management TrainingJanuary- December, 2014, LagosBecoming a confident Trainer and AdministratorMay -2015, Lagos
WORK EXPERIENCESaving Life for Africa Diabetes Foundation (SLAD) NGOLagos, NigeriaAdministrative officer/ Foundation ManagerJuly, 2015 -till date.
Always representing the interest of the foundation and not my personal interest while performing my duties to the foundation.
Travelling within and outside the country in order to represent the affairs of the foundation.
Keeping a complete and updated record of any and all happenings in the foundation electronically and manually.
Furnishing updated records of current happenings of the foundation to the president/founder of the foundation.
Responsible for recording the minutes of the meetings held and help publicize the minutes in the official organ of the foundation.
Keeping current membership list of members of the foundation. Responsible for the daily running of the foundation. Prepare all letters and correspondence (including online correspondence) to
the public, other NGO and foundations informing such bodies about the activities of the foundation.
Helping to source for available local and international grants. Connecting the foundation to other non-governmental organizations (NGO) and
foundations both locally and internationally, stating our aims and objectives, and encouraging such bodies to partner with us.
Keeping all materials of the foundations safe. Develops specific goals and plans to prioritize, organize, and accomplish my
work. Keeps foundation and all operational team focused on the critical components
of operations to drive client satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and
consistent message regarding the foundations goals to produce desired results.
Reviews staffing levels to ensure that foundation, operational needs and financial objectives are met.
Understands the impact of the foundations operations on the area and overall financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Managing Projects and Policies Ensures compliance with all foundations policies, standards and procedures. Ensures foundation policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensuring Exceptional Customer Service Provides services that are above and beyond for client’s satisfaction and
retention. Improves service by communicating and assisting individuals to understand
client needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the “Service Champion” for the foundation and creates a positive atmosphere for customer service relations.
Displays leadership in hospitality, exemplifies excellent customer service, and creates a positive atmosphere for customer relations.
Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all foundations areas have an atmosphere that is conducive to
the overall client experience. Reviews comment cards, client satisfaction results and other data to identify
areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals
and/or executives. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or
otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting
performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and
performance. Solicits employee feedback, utilizes an “open door” policy, and reviews
employee satisfaction results to identify and address employee problems or concerns.
Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for foundation Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and employee team members with the
appropriate skills and in a timely manner to meet the business needs of the operation.
Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and
solve problems. Informs and/or updates the executives, the peers and the subordinates on
relevant information in a timely manner. Identifies and analyzes foundations operational challenges and facilitates the
development of solutions to prevent reoccurrence.
Annabella’s Makeover, Beauty & Spa (AMBS)Lagos, NigeriaBusiness Executive Officer (Makeup Artist)April, 2010- June, 2015.
Welcoming guest, interacting with the guest, explaining the services available by up-selling the facilities as the Head of Makeup artists and therapist.
Sales of cosmetics (Makeup & beauty products) Showing guest around the spa Consulting ( Bridal, Fashion, Beauty) Styling Services(Hair & Fashion) Event Planning & Management Beauty Consultant Trainer
Chez-vonne Global Services Limited,Lagos, NigeriaBusiness Executive Officer/ Sales Manager
February, 2008- March, 2010. Sales & Marketing.
Madinat Jumeirah, Talise Spa(Formerly Madinat Jumeirah Six senses Spa)Jumeirah International- Dubai, U.A.EGuest Service ExecutiveJune,2005– September,2007 (Team leader).
Welcoming guest, greeting guest, explaining the services available by up-selling the facilities.
Assisting the Guest by answering their questions and enquiries. And also all telephone communications and Handling Guest complaints, messages and communication needs.
Scheduling reservations of spa services for Guest and coordinating staff schedule to ensure prompt service.
Reporting all problems and or complaints related to the spa to the Manager Understanding all current activities & promotions within the Spa and Hotel Participating in any scheduled training programs and attending the internal
spa meetings. Recording appropriately in the logbook any guest requests, complaints or
comments. Reporting for duty punctually wearing the correct uniform and nametag and
following good hygiene habits at all times. Adhering to the hallmarks, objectives and visions of the spa and Jumeirah and
also respecting all colleagues as we work as a team. Working as an assistant to the Guest Service Manager.
Ozenix Limited, Lagos, Nigeria.Marketing ExecutiveApril 2001-May 2004
Implemented training course for new recruits-Speeding profitability. Tripled division revenues for each marketing Associate. Expanded Sales to include Mass Market Accounts. Expanded Sales team from 10 to 15 marketing executives.
Celene’s Concepts Limited, Lagos, Nigeria.Senior Manager, Computer Instructor and Sales Representative2000-2001
Expanded Sales team from 50% to 100% Expanded Sales to include mass-market accounts and new strategies to
brighter days. Received company’s highest sales award. Developed excellence in computer training course.
Benson & Hedges, COSSE BATES LIMITED, Lagos, Nigeria.Sales and Consumer Promoter1997-1999
Increased regional sales from consumer promotions nationwide. Managed 20 Sales representatives in 10 states as team leader.
Personal dataDate of birth: March 9, 1972Nationality: NigerianSex: FemaleDependant: Daughter (Anabel Eleora Staats)Languages Spoken: English & French (Fluent)
Skills: Communication, Computer, Interpersonal, Managerial & OrganizationalEducational Qualifications:
1979-1985 FABIYI AKPATA PRIMARY SCHOOLS. BENIN CITY, EDO STATE
PRIMARY SCHOOL LEAVING CERTIFICATE. 1985-1991 IDIA COLLEGE, BENIN CITY, EDO STATE
SENIOR SECONDARY SCHOOL CERTIFICATE (S.S.C.E). 1992-1996 UNIVERSITY OF LAGOS.
B.sc COMPUTER SCIENCE (DATA PROCESSING, ANALYSIS & PROGRAMMING) 1995-1996 DEBIS COMPUTER COLLEGE, IKEJA, LAGOS
DIPLOMA COMPUTER SCIENCE- DATA PROCESSING/PROGRAMMING. 1999-2000 VILLAGE FRANCAIS DU NIGERIA, BADAGRY, LAGOS
MODULE 1-2 FRENCH LANGUAGE. 2011 MUD COSMETICS ACADEMY, LAGOS
CERTIFICATE OF ACHIEVEMENT IN MAKEUP ARTISTRY. 2014 INSTITUTE OF STRATEGIC MANAGEMENT, NIGERIA
CERTIFICATE OF ACHIEVEMENT IN STRATEGIC ANALYSIS. 2015 INSTITUTE OF ADMINISTRATIVE MANAGEMENT.
LEVEL 3 CERTIFICATES IN PROFESSIONAL PA AND ADMINISTRATION SKILLS (QCF)
2016 OPEN 2 STUDY, AUSTRALIAMODULE 1-4 CERTIFICATE OF ACHIEVEMENT IN HUMAN RESOURCES.
2016 OPEN 2 STUDY, AUSTRALIAMODULE 1-4 CERTIFICATE OF ACHIEVEMENT IN FOUNDATIONS OF PSYCHOLOGY.
2016 OPEN 2 STUDY,AUSTRALIAMODULE 1-4 CERTIFICATE OF ACHIEVEMENT IN LEADERSHIP: IDENTITY, INFLUENCE AND POWER
INTERESTS: Reading, Singing, Dancing, Interacting with People, Travelling and Working on computers.
REFEREES:Ibrahim Khalil Khalil
Expediting LeadPetrofac International LTDDubai, United Arab Emirates.
Mail to: [email protected]: +971508805256
Annabelle KaschullaMD/CEO
Annabella’s Makeover, Beauty & SpaLagos, Nigeria.
Mail to: [email protected]: +234 8033051121
Nusra Alan sariAssistant Spa Director
Talise Spa @ Madinat Jumeirah,The Arabian Resort – Dubai
P.O. Box 75157, Dubai, U.A.E.Mail to: [email protected]
Telephone: +971 4 3666818, Direct number +971 4 3666819
