Covid-19 Business Survey, Wave 3...‘hibernation’ (23% cf. 8% overall). Impact of and response to the Covid-19 Situation • As with previous waves of this survey, ‘Sales/ revenue

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Covid-19 Business Survey, Wave 3Full Report

20 July 2020

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Contents PAGE SECTION TITLE

3 1 Introduction

7 2 Executive Summary

10 3 Impact of Covid-19

11 3a Trading Situation

17 3b Impact of Covid-19

23 3c Closing businesses

25 4 Response to Covid-19 and economic effects

31 5 Support & Advice

37 5a Barriers to accessing support

43 6 Access to Funding and Support

46 6a RBP Programme Support

50 6b Government Wage Subsidy Package

54 6c Business Finance Guarantee Scheme

58 7 Resourcing Response

62 7a Business Size

65 7b Sector

68 7c Auckland Areas

71 8 Recovery Outlook

77 9 Sample Profile

81 10 Previous Survey Waves

1. Introduction

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IntroductionAbout the Survey

• Wave 3 fieldwork for the COVID-19 Business Survey was conducted during 'Alert level 1' starting on Friday 19 June 2020 and closing at 4pm on Friday 3 July 2020.

• The purpose of the survey is to understand how Auckland businesses are responding to the Covid-19 situation and follow-on economic effects as New Zealand settles into Alert level 1. The survey aims

to understand how businesses are doing and what specific guidance and support they need so that ATEED can find ways to better support businesses in the Auckland community.

• The survey was executed and managed by the ATEED Research and Insights team.

• The survey sample was drawn from businesses on ATEEDs CRM which included (among others) RBPN businesses ATEED have interactions with. From this base, the sample was selected: 1) according

to ANZSIC classifications so that the proportional distribution of the sample matched as closely as possible the size distribution of Auckland businesses according to the number of employees in each

sector. 2) The ‘newest’ CRM contacts so that the likelihood of current/ correct details and responses were increased.

• Booster samples were provided for ‘Tourism operators’, ‘Māori businesses’ and Screen Sector businesses’ to help improve the number of responses in these sectors so that separate analysis could be

conducted for the Tourism and Hospitality sector and among Māori businesses. The purpose of the screen sector booster was simply to ensure slightly better that average representation in the overall

survey (rather than the need to conduct separate analysis) as ‘screen’ is a key ATEED sector of interest.

• No attempt has been made to weight survey results to reflect the broader make-up of the Auckland economy in terms of business size, sector or location within Auckland.

• Key sample profiling information is provided on the following pages and in section 9 of this report.

About this Report

• The purpose of this report is to consolidate information collected and provide key findings about the attitudes, behaviours and business needs of respondents.

• All percentage results have been rounded to the nearest whole number for reporting purposes.

• It should be noted that the number of completed surveys achieved for some sub-groups (sectors and areas etc) are low and therefore should be considered indicative only. Where base sizes are

particularly low, these have either been flagged on the relevant pages or combined with other sub-groups to increase base sizes for reporting.

• No significance testing between groups has been conducted. As such, any flagging of ‘higher’ or ‘lower’ proportions should be considered indicative only.

• Where comparisons have been made with previous waves of the Business Survey, these should be considered indicative only as the survey sampling approach changed between waves one/ two and

wave three. Notes about the limitations of any wave on wave comparisons have been provided on the relevant pages and wave sample sizes are provided in relevant footnotes. Key approach and

sample profile information about previous waves has been provided in Section 10 of this report.

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Response Sample & Sub-Groups

Māori businesses

Respondents were asked whether they

consider their business to be a ‘Māori

business’ on account of the philosophy,

ownership, employees, management practices

etc.

Note: This question was adapted from

the Statistics New Zealand ‘Māori

business’ identifier question.

No analysis by Māori Businesses has been

included in this report. A separate report for

Māori businesses will be available at the end

of July 2020.

Overall, 11% (n=119) of respondents said

‘Yes’, theirs was a ‘Māori business’.

4

11

14

21

22

22

25

27

36

36

38

38

39

42

54

68

72

79

93

151

154

Public Administration and Safety

Rental, hiring and real estate services

Electricity, gas, water and waste services

Transport, postal and warehousing

Events

Primary Industries (Agriculture, forestry…

Manufacturing - Food and Beverage

Administrative and support services

Financial and insurance services

Other Services

Arts and recreation services

Screen & Film

ICT (Information media and…

Health care and social assistance

Wholesale trade

Retail trade

Education and training

Manufacturing - Other

Construction (including engineering and…

Tourism & Hospitality (including tourism…

Professional, scientific and technical…

Number of Completed Surveys

Sectors

The sectors included in this report for analysis

are a combination of ANZSIC sectors and those

of interest to ATEED.

Given the sampling method used, completes

are weighted towards the sectors that ATEED

has worked with/ had contact with.

As noted previously, no attempt has been

made to statistically weight the data to be

reflective of Auckland business demography.

Reporting note:

Because of the low number of completes for

some sectors, these have been combined for

reporting purposes. For examples, as there

was only one complete from a business in

‘Primary industries’ this complete has been

included under ‘Other’.

Tourism & Hospitality:

A separate report for the Tourism and

Hospitality sector will be available at the end of

July 2020 and look at this sector in more

detail.

11%

84%

5%

Proportion of Māori Businesses

Yes No Don't know

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Response Sample & Sub-Groups

Business Size

Business size definitions are as

follows:

• Sole trader or partnership

• Small enterprise with 1 to 5

employees

• Medium size enterprise with 6 to

49 employees

• Large enterprise with 50+

employees.

Auckland Areas

Respondents could select more

than one area in response to

the following survey question:

“Where in the Auckland region

is your business located?”

(Select all that apply if you

operate in several locations).

Reporting note:

Because of the lower number of

completes from rural

businesses, North/West and

South/East rural areas have

been combined with responses

from ‘Hauraki Gulf Islands’ for

reporting purposes.

202

450

350

44

Sole trader or

partnership

Small enterprise

with 1 to 5

employees

Medium sized

enterprise with

6 to 49

employees

Large enterprise

with 50+

employees


488

289

166

84

167

126

6444

Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

North/ West

Rural Areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

South/East

Rural Areas

Hauraki Gulf

Islands


2. Executive Summary

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Executive Summary

Trading situation

• While almost 9 in 10 Auckland businesses (88%) are currently trading again in some way, the majority (almost 7 in 10) have indicated that trading is at reduced levels

either in terms of capacity, turnover or both.

• 'Manufacturing' and ''Retail/ Wholesale trade were the sectors that seem more likely to indicate they were trading in excess of usual (pre-covid) levels (9% respectively,

compared with 5% overall), while those in the 'Construction' sector appear to be more likely to say they are back to trading as usual (26% cf. 16% overall).

• As might be expected, those in the ‘Screen, Arts and Recreational services’ sector were more likely to indicate they were trading as usual but with reduced capacity/

turnover (75% cf. 67% overall), while those in the ‘Tourism, Hospitality and Events’ sector were more likely to say they were not trading with their business still in

‘hibernation’ (23% cf. 8% overall).

Impact of and response to the Covid-19 Situation

• As with previous waves of this survey, ‘Sales/ revenue' and 'Cashflow’ are the areas of business that have been impacted the most by the covid-19 situation.

• In response to the Covid-19 situation and follow-on economic effects, over half of respondents said that they/ their business had ‘Broadened digital marketing and social

media to engage new customers’ and ‘Revised product, service or experience offerings’ (53% respectively). Only 5% of respondents said that they/ their business had done

nothing or no changes had been made or were planned to be made.

Advice and Support needs and barriers to access

• In previous waves of the survey, ‘Financial advice/ cashflow management’ was the most common need for advice and support either at the time or over the ‘next few

months’. Over time, the need for financial advice/ cashflow management has reduced steadily in prominence, down from 54% in wave 1 to 44% in wave 2 and now to 39%

in wave 3. This reducing need aligns with the level of trading allowed at each NZ alert level. I.e. as trading resumes and increases, the need reduces.

• In Wave 3 of this survey the need for advice and support in the areas of ‘Business growth and sustainability’ (55%)*, ‘Business strategy and Planning (50%), and Marketing

(45%) have taken over as the largest needs. *’Business growth and sustainability’ was a new option asked in Wave 3 only.

• Over half of respondents (52%) said that the main thing preventing them from accessing the advice/ support they need was that it was ‘Too expensive/ the cost of

accessing advice/ support is too high’. This was followed by uncertainty about how long the Covid-19 situation would last (40%) and ‘Not knowing what types of advice/

support are out there for me/ businesses like mine’ (38%).

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Executive Summary

Access to Funding and Support

• Overall, around 4 in 10 respondents (41%) indicated that they had accessed additional funding for advice or support via the Regional Business Partner Programme while

another quarter of respondents (25%) said they intend to do so.

• The majority of respondents said that they had accessed the government wage subsidy (85%) with only another 3% saying they hadn’t done this yet but intend to.

• When it came to the 'Business Finance Guarantee Scheme' or the more recently introduced ‘Small business loan scheme’, just under 4 in 10 respondents said they/ their

business had accessed this with another 8% saying they intend to.

Resourcing Response

• While the previous wave of the survey; only 29% of respondents said they anticipated maintaining staff levels over the next 4-8 weeks, in the latest/ current wave of the

survey (Wave 3), 35% of people say that staff levels were maintained over the last 2-3 weeks. This indicates that the staffing outlook may have been more positive than

previously anticipated with more staff being maintained.

• In addition to this, the outlook for the rest of 2020 is comparatively positive with 37% of respondents saying they thought staffing levels would be maintained for the

remainder of 2020.

• Those in the Tourism and Hospitality sector were less likely to say that staffing levels would be maintained for the rest of 2020 (27% cf. 37% overall). Likewise, those in

rural areas of Auckland including the Hauraki gulf islands were also less likely to say staff would be maintained in 2020 (32% cf. 37%).

Recovery Outlook

• In general sentiment around recovery appears to be more pessimistic with fewer respondents saying they think it will take 12 months or less to return to pre-Covid trading

levels and more respondents thinking it will take over a year to recover.

• Over half of respondents (51%) thought their business would return to pre-Covid trading levels within the next 12 months (compared with 59% of respondents in

wave 2 of the survey).

• Around 4 in 10 respondents (41%) said they thought it would take over a year to return to pre-Covid trading levels (compared with 32% in wave 2 of the survey).

3. Impact of Covid-19

3a. Trading Situation

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Trading situation

4%1%

8%

67%

16%

5%

Trading situation

Trading: In excess of usual

Trading: As usual

Trading: Reduced capacity/ turnover

Hibernation

Closing

Other

Don't know/ prefer not to say

Q. In which of the following situations is your business currently in? Base: n=1039

Overall, the move to Level 1 has not meant a return to ‘business as

usual’ for the majority of Auckland businesses with almost 7 in 10

indicating that they are trading at reduced capacity or turnover.

• Almost 9 in 10 Auckland businesses (88%) are currently trading again

in some way, either at pre-covid levels, in excess of these levels or

with reduced capacity/ turnover.

• The majority of businesses (almost 7 in 10) have indicated that while

they are trading, this is at reduced levels either in terms of capacity,

turnover or both.

• 8% of businesses say they are not trading and still in ‘hibernation

mode’ even though New Zealand is at alert level 1. (For the Tourism,

Hospitality and Events sector this proportion was notably higher at

23%).

• Only 1% of businesses (around 7 respondents) indicated that their

business was currently in the process of closing.

• Out of those who said they had some other kind of trading situation,

around a quarter indicated that they were in the process of starting-

up either a new business, revenue stream, concept, product etc.

Respondents from businesses who had

received assistance from the ‘COVID-19

Voucher Scheme’ were slightly more

likely to be trading but with reduced

capacity/ turnover (70% cf. 67% overall)

but slightly less likely to indicate they

were still in hibernation (6% cf. 8%

overall) or that they were in the process

of closing their business (0% cf. 1%).

Note: The COVID-19 Voucher Scheme

provides expertise to help businesses

meet the challenges resulting from

COVID-19 disruption in a variety of

areas such as, Business Continuity

Planning, HR, Health & Safety, Legal,

Wellness, Financial Planning and Cash

Flow, Marketing and Digital

Enablement.

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Trading Situation cont.

5%4%

2%1%

59%

8%

27%

67%

4%

16%

2%5%

Wave 2 (Late Alert Level 4) Wave 3 (Alert Level 1)

Trading: In excess of usual

Trading: As usual

Trading: Reduced capacity/ turnover

Hibernation

Closing

Other


Q. In which of the following situations is your business currently in? Base: Wave 2, n=239 | Wave 3, n=1039

As would be expected, many businesses were able to come out of

‘hibernation’ and begin trading again at Alert level 1.

Of interest however is that between waves 2 and 3 of the survey there has only been a

15-percentage point increase in the number of businesses reporting they are trading in

excess of usual (pre-covid) or as usual.

'Manufacturing' and 'Retail/ Wholesale trade' were the sectors that seem more likely to

indicate they were trading in excess of usual (pre-covid) levels (9% respectively,

compared with 5% overall).

Those in the 'Construction' sector appear to be more likely to say they are back to

trading as usual (26% cf. 16% overall).

Also as might be expected:

• Those in the 'Screen, Arts and Recreational services' sector were more likely to

indicate they were trading as usual but with reduced capacity/ turnover (75% cf.

67% overall).

• Those in the 'Tourism, Hospitality and Events' sector were more likely to say they

were not trading with their business still in ‘hibernation’ (23% cf. 8% overall).

Total trading in

excess of, or as usual

6%

Total trading in

excess of, or as usual

21%

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Trading situation

5%

16%

67%

8%

1%

4%

0%

5%

13%

61%

13%

0%

7%

0%

4%

17%

65%

9%

1%

4%

1%

7%

16%

71%

3%1%

2%0%

2%

16%

74%

2%0%

5%

0%

Trading in excess of usual

levels

Trading as usual Trading but with reduced

capacity and turnover

Not trading with business

still in 'hibernation' mode

Currently in the process of

closing the business

permanently

Other Don't know/prefer not to

say

% of respondents saying their business is currently in the following situation:

Total Sole Trader Small Business Medium Size Business Large Business

Q. In which of the following situations is your business currently in? Base: Sole Trader or partnership, n= 202 | Small enterprise, n=450 | Medium size enterprise, n=350 | Large enterprise, n=44

BUSINESS SIZE

The larger the

business, the more

likely it is that they

report they are

'trading but with

reduced capacity

and turnover'.

The smaller the

busines, the more

likely it is that they

will still be in

'hibernation'.

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Trading Situation


SECTOR

TOTAL Tourism,

Hospitality &

Events

Construction Education &

Training

Manufacturing Professional

Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Trading in excess of usual levels 5% 2% 3% 3% 9% 6% 9% 1% 7%

Trading as usual 16% 4% 26% 13% 19% 17% 17% 8% 23%

Trading but with reduced capacity and turnover 67% 64% 66% 70% 62% 67% 69% 75% 63%

Not trading with business in ‘hibernation’ mode 8% 23% 2% 6% 6% 5% 2% 13% 2%

In the process of closing the business permanently 1% 1% 1% 0% 0% 0% 1% 0% 1%

Other 4% 6% 1% 7% 4% 4% 2% 1% 4%

Don’t know/ Prefer not to say 0% 0% 1% 1% 0% 0% 0% 1% 0%

% of respondents saying their business is currently in the following situation: Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

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Trading situation

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Trading in excess of usual levels 5% 4% 4% 5% 7% 8% 7%

Trading as usual 16% 15% 16% 14% 17% 17% 18%

Trading but with reduced capacity and turnover 67% 69% 70% 66% 64% 68% 64%

Not trading with business in ‘hibernation’ mode 8% 7% 7% 7% 6% 4% 6%

In the process of closing the business permanently 1% 0% 0% 1% 1% 0% 1%

Other 4% 5% 2% 6% 4% 2% 4%

Don’t know/ Prefer not to say 0% 0% 0% 1% 1% 1% 1%

% of respondents saying their business is currently in the following situation:

Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)


3b. Impact of Covid-19

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Impact on different aspects of business

50%

41%

30%

21%

13%

4%

1%

1%

2%

26%

22%

19%

16%

18%

6%

2%

3%

2%

4%

8%

11%

15%

14%

12%

10%

9%

5%

6%

10%

16%

19%

22%

25%

23%

18%

17%

5%

8%

12%

17%

16%

25%

27%

23%

25%

9%

11%

12%

13%

16%

29%

36%

46%

49%

Exports

Imports

Logistics/ Freight

Supply Chain

Human resources

Business continuity

Wellbeing/ stress

Cashflow

Sales/ revenue

Don't know/ Not applicable No Impact Slight Impact

Moderate Impact Significant Impact Very significant Impact

As with previous waves of this survey, 'Sales/

revenue' and 'Cashflow' are the areas of business that

have been impacted the most by the covid-19 situation.

While results are not directly comparable over time there are

some findings that appear sensible within the context of the

different alert levels/ waves:

• Across all three waves of the survey, Sales/ revenue and

Cashflow are the two key areas of business that have been

the most impacted by the Covid-19 situation. This has not

changed notably with the move to Alert Level 1 (Wave 3).

• Imports and the Supply chain appear to be less affected in

the current wave (Alert level 1) compared to previous

waves. This seems in line with the situation overseas as

more countries relax restrictions and re-open for business.

• Wellbeing/ stress has been impacted consistently

throughout regardless of which alert level the survey was

undertaken in.

Q. To what extent has the Covid-19 situation impacted the following aspects of your business? Scale: 1-No Impact. 2-Slight Impact,

Moderate Impact, Significant Impact, Very Significant Impact. Base: Wave 1, n=977| Wave 2, n=239 | Wave 3, n=1039

NET Significant + Very significant Impact

74%

30%

24%

19%

14%

63%

53%

33%

69%

88%

47%

40%

30%

23%

64%

81%

56%

84%

67%

42%

31%

29%

18%

62%

58%

38%

67%

Wave 3

(Alert level 1)

Wave 2

(Late, Alert

level 4)

Wave 1

(Early, Alert

level 4)

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Differences by Sub-Group

Business size

• As found in previous waves of this survey, all businesses regardless of size have been impacted in some way by the Covid-19 situation with little

variation over time regarding the type or scale of impact.

• As might be expected, the larger the organization, the larger the impact Covid-19 and subsequent economic situation has had on staffing/

Human Resources with almost 6 in 10 large businesses (58%) indicating that the situation has had a significant or very significant impact (cf.

33% overall).

Sector

• As in previous waves of this survey, the ‘Professional, scientific and technical services’ sector appears least affected while significant impacts are

felt across all of the other sectors measured, particularly the 'Tourism, Hospitality and Events' sector.

Auckland area

• Respondents with businesses located in East Auckland (excluding rural areas) appear to have been less affected by the Covid-19 situation now

that we are in Level 1.

• On the other hand, those with businesses located in West Auckland (excluding rural areas) appear to have been impacted more, particularly in

the areas of Sales/ revenue (76% cf. 74% overall), Cashflow (73% cf. 69%) and Wellbeing/ stress (66% cf. 63%).

• Businesses in South Auckland (excluding rural areas) appear to have been impacted more in the areas of Supply chain (32% cf. 30% overall),

Human resources (38% cf. 33%) and Imports (24% cf. 19%).

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30%

24%

74%

69%

33%

63%

14%

19%

53%

26%

20%

71%68%

21%

56%

13%16%

50%

30%

25%

77%

74%

28%

64%

14%

20%

56%

31%

24%

70%

64%

42%

63%

13%

19%

52%

33%

26%

81%

65%

58%

67%

16%

23%

56%

Supply Chain Logistics/ Freight Sales/ Revenue Cashflow Human Resources Wellbeing/ Stress Exports Imports Business Continuity

% of respondents saying the covid-19 situation has had a significant or very significant impact over the last 2-3 weeks


Q. To what extent has the Covid-19 situation impacted the following aspects of your business? Scale: 1-No Impact. 2-Slight Impact, Moderate Impact, Significant Impact, Very Significant Impact, Don’t know/Not

applicable. Base: Sole Trader or partnership, n= 202 | Small enterprise, n=450 | Medium size enterprise, n=350 | Large enterprise, n=44

BUSINESS SIZE

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Q. To what extent has the Covid-19 situation impacted the following aspects of your business? Scale: 1-No Impact. 2-Slight Impact,

Moderate Impact, Significant Impact, Very Significant Impact. Base: n=1039

SECTOR

TOTAL Tourism,

Hospitality &

Events


Training


Services

Retail and

Wholesale Trade

Screen, Arts &

Recreational

Services

Other

Supply chain 30% 43% 25% 18% 37% 21% 44% 24% 25%

Logistics/ freight 24% 20% 21% 11% 45% 11% 47% 18% 27%

Sales/ Revenue 74% 92% 66% 76% 72% 68% 72% 82% 66%

Cashflow 69% 89% 64% 69% 63% 63% 66% 79% 61%

Human Resources 33% 54% 28% 25% 34% 25% 25% 29% 33%

Wellbeing/ Stress 63% 75% 57% 65% 61% 55% 61% 68% 63%

Exports 14% 22% 3% 14% 26% 8% 13% 14% 12%

Imports 19% 19% 14% 10% 28% 9% 42% 14% 19%

Business Continuity 53% 80% 45% 55% 50% 43% 48% 62% 49%

% of respondents expecting covid-19 to have a significant or very significant impact on this aspect of their business Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

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Q. To what degree do you expect the following aspects affecting your business as a result of the evolving COVID-19 Coronavirus situation? Scale: 1-No Impact. 2-Slight Impact, Moderate Impact, Significant Impact, Very

Significant Impact. Base: n=1039

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Supply chain 30% 30% 29% 27% 32% 24% 31%

Logistics/ freight 24% 21% 24% 25% 27% 22% 28%

Sales/ Revenue 74% 76% 72% 76% 71% 73% 71%

Cashflow 69% 70% 69% 73% 68% 68% 66%

Human Resources 33% 35% 28% 34% 38% 33% 31%

Wellbeing/ Stress 63% 64% 64% 66% 62% 59% 62%

Exports 14% 14% 14% 13% 12% 6% 8%

Imports 19% 17% 19% 19% 24% 17% 16%

Business Continuity 53% 56% 52% 61% 54% 52% 62%

% of respondents expecting covid-19 to have a significant or very significant impact on this aspect of their business


3c. Closing Businesses

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Closing businessesOne impact of the Covid-19 situation and the follow-on

economic effects is that some businesses have closed

or will close in the near future.

Overall, there were only 7 respondents who said that they were

currently in the process of closing their business permanently (1%

of all respondents). This proportion is likely to be higher given that

those in the process of closing their business will generally be less

likely to respond to this type of survey.

For those who said they were in the process of closing, only a few

questions were asked as follows:

1. We are sorry to hear your business is closing/ has closed. So

that we can better understand how we might support

businesses like yours during this difficult time, please tell us:

What were the main reasons that your business is having to

close?

2. Approximately how many people will lose their primary

employment as part of this closure?

3. What types of help, advice and/or support do you need as

your business closes?

Reasons for closing

Export market unavailable

“Higher freight cost, tax assistance

right off unavailable. Export market

for Manuka honey non-existent”

Cashflow

“No money for marketing. People

tend to trust more of bigger

business”.

Compliance costs

“Financial and time costs of

compliance and regulation.

Consumer well protector against

everything but who is supportive of

business?”

Suppliers cut off

“Manufacturing Supplier was located

offshore.”

Cashflow and supply chain disruption

“Cashflow, we could not import

materials on time due to COVID-19

we on a transition of upgrading the

company venturing in new projects

and it is now difficult to carry

because of lack of cashflow.”

Market unavailable

“No tourism”

From the 7

businesses that

said they are in

the process of

closing,

37 people will

lose their

primary source

of employment

as part of the

closure.

Help, advice, support needed

Several of the respondents who said

their business is in the process of

closing said there was nothing that

could be done or no support/ advice

that could be provided and would

make a difference.

IRD services

“IRD to answer the phone.”

Core support

“Housing, accommodation, health,

financial, job assistance,

transportation”.

Fiscal support – supply chain

“I do not wish to close there are

opportunities offered and I am

looking for a loan to get me back on

my feet. Suppliers are over charging

materials thus our services becomes

unaffordable.”

4. Response to Covid-19 and economic effects

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Response to situation

Q, How has your business changed or how does it plan to change in response to the Covid-19 situation and its follow-on economic effects?

Base: n=1039

To better understand what changes businesses have made to

date, survey respondents were asked how their business has

changed or how it plans to change in response to the Covid-19

situation and the follow-on economic effects.

Over half of respondents said that they/ their business had ‘Broadened digital

marketing and social media to engage new customers’ and ‘Revised product,

service or experience offerings’ (53% respectively).

Only 5% of respondents said that they/ their business had done nothing or no

changes had been made or were planned to be made.

2%

5%

7%

13%

28%

35%

40%

45%

53%

53%

Don't know

None/ No changes made or planned to be made

Other

Improved or altered supply chain options

Initiated, improved or expanded e-commerce capacity and/or

capability

Enabling more flexible working practices

Targeted new markets

Initiated or updated business continuity planning

Revised product, service or experience offerings

Broadened digital marketing and social media to engage new

customers

Responses to Covid-19 situation and follow-on economic effects

aucklandnz.com


Business Size

Large businesses were more likely to have taken a number of different actions in response to the Covid-19 situation and the follow-on economic effects:

• Initiated or updated business continuity planning (72% cf. 45% overall)

• Enabled more flexible working practices (56% cf. 35% overall)

• Targeted new markets (54% cf. 40% overall)

• Improved or altered supply chain options (23% cf. 13% overall).

Small businesses on the other hand seem to be more likely to have:

• Broadened their digital marketing and social media to engage new customers (59% cf. 53% overall) and;

• Revised their product, service or experience offering (57% cf. 54% overall).

Sector

When it comes to different responses by sector we find that:

• Those in the Retail and Wholesale Trade sector had made a number of changes, most notably: Revised product, service or experience offerings (63% cf. 54% overall),

Initiated, improved or expanded e-commerce capacity and/or capability (49% cf. 28% overall) and Improved or altered supply chain options (30% cf. 13% overall).

• As might be expected, those in the Tourism, Hospitality and Events sector were most likely to have targeted new markets such as having a stronger focus on domestic

markets (52% cf. 40% overall) and those in the Professional services sector were most likely to have Enabled more flexible working practices (47% cf. 35% overall).

• Interestingly, respondents from the ‘Screen, arts and recreational services’ sector were more likely to say that they had not made any changes nor plan to do so (12% cf.

5% overall).

Auckland Area

As might be expected due to the large number of office workers, those in Central Auckland were more likely to report that their business had enabled more flexible working

practices such as remote working and/or flexible working hours/ days (40% cf. 35% overall).

While there were a range of differences depending on the area of Auckland businesses were located, there were no other obvious trends or patterns that might suggest a

theme around how businesses have behaved in response to the Covid-19 situation and economic effects.

aucklandnz.com


13%

45%

35%

29%

53%

40%

54%

7%

2%5%

9%

28%

23% 24%

47%

36%

48%

9%7%

8%

11%

44%

30%31%

59%

40%

57%

8%

1%3%

17%

54%

46%

27%

49%

41%

54%

7%

2%

5%

23%

72%

56%

37%

51%54%

49%

2%0%

2%

Improved or altered

supply chain options

Initiated or updated

business continuity

planning

Enabled more

flexible working

practices

Initiated, improved

or expanded e-

commerce capacity

and/or capability

Broadened digital

marketing and social

media to engage

new customers

Targeted new

markets

Revised product,

service or experience

offerings

Other Don't know None/ No changes

made or planned to

be made

% of respondents indicating response to situation


Q, How has your business changed or how does it plan to change in response to the Covid-19 situation and its follow-on economic effects? n= 200 | Small enterprise, n=444 | Medium size enterprise, n=345 | Large

enterprise, n=43

BUSINESS SIZE

aucklandnz.com


Q, How has your business changed or how does it plan to change in response to the Covid-19 situation and its follow-on economic effects?

Base: n=1032

SECTOR

TOTAL Tourism,

Hospitality

& Events


Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Improved or altered supply chain options 13% 14% 9% 4% 24% 6% 30% 5% 12%

Initiated or updated business continuity planning 45% 48% 58% 30% 41% 45% 48% 37% 49%

Enabling more flexible working practices (e.g. remote working, flexible

working hours/ days)35% 32% 34% 27% 30% 47% 28% 39% 29%


capability28% 26% 15% 44% 39% 24% 49% 18% 21%


customers53% 51% 48% 59% 53% 60% 59% 33% 48%

Targeted new markets such as stronger focus on local/ domestic

markets40% 52% 42% 27% 44% 39% 40% 33% 34%

Revised product, service or experience offerings 54% 57% 34% 61% 53% 59% 63% 42% 47%

Other 7% 7% 10% 6% 8% 7% 6% 9% 7%

Don’t know 2% 4% 5% 4% 1% 0% 1% 3% 3%

None/ No changes made or planned to be made 5% 4% 2% 3% 4% 3% 5% 12% 7%

% of respondents indicating response to situation Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

aucklandnz.com

Response to situationAUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Improved or altered supply chain options 13% 11% 15% 14% 21% 14% 14%

Initiated or updated business continuity planning 45% 48% 49% 46% 53% 42% 51%

Enabling more flexible working practices (e.g. remote working,

flexible working hours/ days)35% 40% 33% 32% 33% 30% 28%


capability29% 27% 33% 26% 26% 21% 25%


customers53% 55% 56% 53% 58% 54% 52%

Targeted new markets such as stronger focus on local/

domestic markets40% 42% 43% 35% 47% 39% 48%

Revised product, service or experience offerings 54% 56% 52% 50% 53% 57% 51%

Other 7% 6% 9% 10% 8% 6% 10%

Don’t know 2% 2% 3% 4% 2% 2% 3%

None/ No changes made or planned to be made 5% 3% 4% 4% 1% 7% 5%

% of respondents indicating response to situation


Q, How has your business changed or how does it plan to change in response to the Covid-19 situation and its follow-on economic effects? Base: n=1032

5. Support & Advice

aucklandnz.com

Types of support & advice

19%

24%23%

11%10%

54%

45%

9%

18%

22%

8%

20%

27%

17%

20%

10%9%

44%

33%

8%10%

18%

15%

8%

35%

45%

16%

19%

4%

15%

39%

50%

11%

55%

7%8% 8%

Legal advice ICT capability

incl. systems

for remote

working

Digital

capability for e-

commerce and

online

marketing

Marketing in

general

People

management

Health &

Wellness

Supply chain

management

Leadership Financial

advice/

cashflow

management

Business

strategy and

planning

Manufacturing

and/or service

delivery

Business

growth and

sustainability

Flexible

working

arrangements

Other None

% of respondents indicating which types of advice & support needed in ‘Alert Level 1’

Wave 1: Support/ advice needed Wave 2: Intended to seek in next 4-8 weeks Wave 3: Needed over next few months

Wave 3: Q. Which types of advice and support do you/ your business need most now that we have moved into ‘Alert Level 1’ and as we progress over the next few months? Base: 1039

Wave 1: Q. Which type of support and advice would be most helpful to you? Base: 977

Wave 2: Q. And based on what you know about the future, what type of additional support (that you have not sought to date) do you think you will need over the next 4-8 weeks? Base: 239

What advice and support do people/ businesses need

now that we have moved into ‘Alert Level 1’ and as

we progress over the next few months?

• In previous waves of the survey, ‘Financial advice/ cashflow

management’ was the most common need for advice and

support either at the time or over the ‘next few months’. Over

time, the need for financial advice/ cashflow management

has reduced steadily in prominence, down from 54% in wave

1 (Early, Alert Level 4) to 44% in wave 2 (Late, Alert Level 4)

and now to 39% in wave 3.

• In Wave 3 the need for advice and support in the areas of

‘Business growth and sustainability’ (55%)*, ‘Business

strategy and Planning (50%), and Marketing (45%) have

taken over as the largest needs.

• Respondents needs for these types of advice and support

were echoed in the verbatim comments given in wave 3. I.e.

There is an increased emphasis on/ need for support around

marketing activities and planning.

*’Business growth and sustainability’ was a new option asked in Wave 3

only.

aucklandnz.com


Business Size

The most notable differences in the support and advice needed by business size are as follows:

• Those from large businesses were more likely to say that their business will need Legal advice over the next few months (25% cf. 14% overall). Those from large

businesses were also more likely to say they wouldn’t need any support/ advice over the next few months (23% cf. 8% overall).

• Sole Traders were more likely to indicate that they would need general marketing advice/ support (50% cf. 35% overall).

• Small businesses were more likely to indicate that advice/ support around ‘Business growth and sustainability’ would be needed over the next few months (60% cf. 54%

overall).

• Medium sized businesses on the other hand were more likely to indicate that advice/ support around ‘People management’ (26% cf. 16% overall) and 'Leadership' (21%

cf. 15% overall) would be needed.

Sector

Each sector appears to have quite different needs however the following should be noted:

• The advice/ support needed most by the 'Tourism, Hospitality and Events' sector over the next few months include: Marketing in general (51%), Health and Wellness

(24%) and Legal advice (18%).

• Those in the 'Manufacturing' sector appear to report needing advice/ support around: Manufacturing and service delivery (33%), Leadership (18%) and Supply chain

management (16%).

Auckland Area

Overall, businesses in South Auckland (excluding rural areas) and Rural areas including the Hauraki golf islands appear to have the strongest need for advice and support

across a number of different areas:

• Those in South Auckland need advice/ support in the areas of Business growth and sustainability (65%), Digital Capability (39%), Leadership (23%), People management

(20%), ICT (15%) and Supply chain management (7%).

• Those in Rural areas including the Hauraki gulf need advice/ support in the areas of Business strategy and planning (58%), Marketing (54%), Financial advice/ cashflow

management (48%), Digital capability (39%), Health and Wellness (26%) and Legal advice (18%).

aucklandnz.com

Types of support & advice needed over next few months

14%

8%

35%

45%

16%

19%

4%

15%

39%

49%

12%

54%

15%

8%9%

7%

39%

50%

5%

17%

1%

7%

40%

48%

11%

48%

15%

8%

14%

6%

38%

46%

13%

16%

4%

14%

43%

53%

12%

60%

13%

6%

16%

10%

31%

40%

26%

23%

4%

21%

34%

47%

11%

51%

16%

8%

25%

9%

20%

41%

23%

25%

7%

18%

23%

36%

14%

45%

20%

23%

Legal advice ICT capability

incl. systems

for remote

working

Digital

capability for

e-commerce

and online

marketing

Marketing in

general

People

management

Health &

Wellness

Supply chain

management

Leadership Financial

advice/

cashflow

management

Business

strategy and

planning

Manufacturing

and/or service

delivery

Business

growth and

sustainability

Other None

% of respondents indicating which types of advice & support they need most over the next few months


Q. Which types of advice and support do you/your business need most now that we have moved into ‘Alert Level 1’ and as we progress over the next few months? Base: Sole Trader or partnership, n= 200 | Small

enterprise, n=444 | Medium size enterprise, n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com


Q. Which types of advice and support do you/your business need most now that we have moved into ‘Alert Level 1’ and as we progress over

the next few months? Base: n=1032

SECTOR

TOTAL Tourism,

Hospitality

& Events


Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Legal advice 14% 18% 13% 13% 14% 13% 15% 16% 14%

ICT capability incl. systems for remote working 8% 6% 6% 8% 6% 10% 6% 4% 10%

Digital capability for e-commerce and online marketing 35% 36% 19% 44% 46% 31% 50% 24% 34%

Marketing (general) 45% 51% 44% 51% 50% 44% 39% 39% 41%

People management 16% 13% 17% 15% 17% 17% 12% 16% 21%

Health & Wellness 19% 24% 14% 24% 17% 18% 12% 18% 21%

Supply chain management 4% 3% 2% 0% 16% 1% 5% 1% 4%

Leadership 15% 11% 18% 17% 18% 17% 12% 13% 15%

Financial advice/ cashflow management 39% 39% 42% 41% 33% 35% 40% 41% 45%

Business strategy and planning 50% 42% 58% 44% 51% 54% 54% 39% 51%

Manufacturing and/or service delivery 12% 8% 9% 6% 33% 8% 13% 8% 13%

Business growth & sustainability 54% 49% 67% 49% 54% 52% 57% 53% 58%

Other 15% 17% 16% 13% 13% 20% 7% 13% 12%

None 8% 7% 5% 6% 5% 10% 7% 13% 8%

% of respondents indicating which types of advice & support they need most over the next few months Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

aucklandnz.com


AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Legal advice 15% 15% 11% 13% 17% 11% 18%

ICT capability incl. systems for remote working 8% 9% 7% 8% 15% 7% 11%

Digital capability for e-commerce and online marketing 35% 36% 39% 36% 39% 35% 39%

Marketing (general) 45% 48% 48% 42% 49% 52% 54%

People management 16% 18% 14% 17% 20% 17% 18%

Health & Wellness 19% 19% 20% 22% 22% 25% 26%

Supply chain management 4% 3% 4% 3% 7% 4% 5%

Leadership 15% 18% 16% 17% 23% 17% 20%

Financial advice/ cashflow management 39% 40% 38% 43% 41% 40% 48%

Business strategy and planning 50% 51% 53% 45% 51% 52% 58%

Manufacturing and/or service delivery 12% 10% 13% 11% 16% 17% 12%

Business growth and sustainability 55% 55% 53% 56% 65% 63% 63%

Other 15% 17% 14% 15% 19% 17% 16%

None 8% 8% 7% 11% 5% 9% 7%

% of respondents indicating which types of advice & support they need most over the next few months


Q. Which types of advice and support do you/your business need most now that we have moved into ‘Alert Level 1’ and as we progress over the next few months? Base: n=1032

5b. Barriers to accessing support

aucklandnz.com

Barriers to accessing support

Q, Thinking about your advice and support needs over the next few months, what are the key things that would prevent you from accessing what you

need? Base: n=1039

We asked people what might prevent people from seeking or

accessing the advice/ support they need or would like over the

next few months.

Over half of respondents (52%) said that the main thing preventing them from

accessing what they need was that it was ‘Too expensive/ the cost of accessing

advice/ support is too high’.

This was followed by uncertainty about how long the Covid-19 situation would

last (40%) and ‘Not knowing what types of advice/ support are out there for me/

businesses like mine’ (38%).

5%

7%

18%

21%

27%

30%

30%

38%

40%

52%

Don't know

Other

Too complicated

Not feeling like the advice/support is applicable to me

Too busy to look for/ apply for support

Not knowing where to get it

Not knowing if I qualify

Not knowing what is out there for me/ my business

Uncertainty about how long the Covid situation will continue

Too expensive

Barriers to accessing advice/ support

aucklandnz.com


Business Size

• As might be expected, begin ‘Too expensive’ is the key barrier for all but large businesses. Even so, a third of large businesses (33%) still said this was a key barrier to

accessing the advice and support needed.

• Sole Traders were more likely to cite knowledge related barriers than other business sizes: ‘Not knowing what types of advice/ support are out there’ (45% cf. 38%

overall), ‘Not knowing where to get it/ who provides the advice/ support needed’ (36% cf. 30%) and ‘Not knowing if I qualify to access the advice/ support’ (35% cf. 30%

overall).

• Small businesses do not appear to be more likely to cite any particular barrier while medium sized businesses appear to be slightly more likely to say that they are ‘Too

busy/ don’t have enough time to spend looking for or applying for advice/support’ (29% cf. 27% overall).

• On the other hand, large businesses appear to be more likely to say that ‘Uncertainty about how long the Covid situation will last’ (47% cf. 40% overall) and ‘Not feeling

like the advice/ support is applicable to their business’ (26% cf. 21% overall) are key barriers for them.

Sector

• While being ‘Too expensive’ was the key barrier to accessing support for most, this appears to be a particular issue for those in the ‘Education and Training’ sector (62%

cf. 52% overall).

• Those in the ‘Retail and Wholesale trade’ sector were more likely to say that knowledge issues such as ‘Not knowing what is out there’ (46% cf. 38% overall) and ‘Not

knowing where to get it / who provides it’ (38% cf. 30% overall) were barriers to accessing the advice and support they need. People in this sector were also more likely to

say that they were ‘Too busy’ to spend time looking for and/or applying for advice/ support (37% cf. 27% overall).

• Those in the ‘Manufacturing’ sector were more likely to say they didn’t know if they qualified to access the support they need (35% cf. 30% overall) and those in the

‘Screen, Arts and Recreational services’ sector were more likely to feel that the support wasn’t applicable to them or their business (32% cf. 21% overall).

Auckland Area

While there were some slight differences, barriers to accessing support were relatively similar between the different Auckland areas.

aucklandnz.com


38%

30%

21%

27%

18%

52%

30%

40%

7%

5%

45%

36%

20%

23%

18%

55%

35% 34%

7% 8%

40%

33%

22%

27%

19%

53%

31%

39%

7%

3%

35%

25%

19%

29%

17%

53%

28%

43%

6%4%

21%

16%

26% 26%

14%

33%

5%

47%

7%

14%

Not knowing what is

out there

Not knowing where

to get it/ who

provides it

Not feeling like the

support is applicable

to me/ my business

Too busy/ Not

enough time to

spend looking for or

apply for

Too complicated/

hard to apply

Too expensive Not knowing if I

qualify to access

Uncertainty about

how long the Covid-

19 situation will

continue

Other Don’t know

% of respondents indicating different barriers for accessing support


Q, Thinking about your advice and support needs over the next few months, what are the key things that would prevent you from accessing what you need? n= 200 | Small enterprise, n=444 | Medium size enterprise,

n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com


Q, Thinking about your advice and support needs over the next few months, what are the key things that would prevent you from accessing

what you need? Base: n=1032

SECTOR

TOTAL Tourism,

Hospitality

& Events


Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Not knowing what is out there 38% 37% 37% 38% 42% 35% 46% 36% 37%

Not knowing where to get it/ who provides it 30% 29% 23% 30% 28% 31% 38% 29% 32%

Not feeling like the support is applicable to me/ my business 21% 28% 18% 15% 14% 22% 18% 32% 15%

Too busy/ Not enough time to spend looking for or apply for 27% 22% 34% 25% 27% 25% 37% 21% 26%

Too complicated/ hard to apply 18% 15% 14% 23% 14% 20% 21% 22% 16%

Too expensive 52% 48% 52% 62% 55% 53% 52% 50% 51%

Not knowing if I qualify to access 30% 29% 32% 34% 35% 32% 27% 26% 24%

Uncertainty about how long the Covid-19 situation will continue 40% 58% 30% 39% 37% 34% 33% 42% 40%

Other 7% 5% 7% 6% 7% 9% 3% 7% 9%

Don’t know 5% 5% 3% 1% 7% 7% 2% 5% 5%

% of respondents indicating different barriers for accessing support Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

aucklandnz.com

Barriers to accessing supportAUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Not knowing what is out there 38% 37% 40% 35% 36% 37% 38%

Not knowing where to get it/ who provides it 30% 31% 30% 30% 31% 35% 30%

Not feeling like the support is applicable to me/ my business 21% 21% 20% 21% 14% 18% 22%

Too busy/ Not enough time to spend looking for or apply for 27% 29% 27% 26% 30% 27% 30%

Too complicated/ hard to apply 18% 20% 17% 16% 15% 17% 16%

Too expensive 52% 52% 57% 51% 52% 52% 47%

Not knowing if I qualify to access 30% 28% 30% 30% 34% 32% 33%

Uncertainty about how long the Covid-19 situation will continue 40% 40% 38% 38% 40% 37% 43%

Other 7% 5% 6% 7% 9% 2% 5%

Don’t know 5% 5% 4% 7% 5% 8% 8%

% of respondents indicating different barriers for accessing support


Q, Thinking about your advice and support needs over the next few months, what are the key things that would prevent you from accessing what you need? Base: n=1032

6. Access to Funding & Support

aucklandnz.com

Key Findings Overall

• Overall, around 4 in 10 respondents (41%) indicated that they had accessed additional funding for advice or support via the Regional Business Partner Programme while

another quarter of respondents said they intend to do so.

• The majority of respondents said that they had accessed the government wage subsidy (85%) with only another 3% saying they hadn’t done this yet but intend to.

• When it came to the 'Business Finance Guarantee Scheme' or the more recently introduced ‘Small business loan scheme’, just under 4 in 10 respondents said they/ their

business had accessed this with another 8% saying they intend to.

Intending to access RBP Programme Support

The groups more likely to indicate that they haven’t accessed RBP support yet but intend to were:

• Sole Traders (31% cf. 25% overall)

• Those in the Construction sector (35%).

• Those in South Auckland (excluding rural areas), (32%)

• Those in rural areas including the Hauraki Gulf Islands (32%).

aucklandnz.com

Intent to access Funding/ Support

41%

25%

85%

3%

38%

8%

Yes - have accessed Yes - intend to access

% of respondents indicating whether they intend to access different types of funding/ support

RBP Programme Govt. wage subsidy package Business Finance Guarantee (Loan) scheme or Small Business Loan Scheme

Q. Have you or do you intend to access additional funding for advice or support via the…? Base: 1032

SUMMARY

6a. RBP ProgrammeSupport

aucklandnz.com

Intent to access RBP programmesupport

41%

25%

11%

23%

28%

31%

12%

30%

43%

24%

9%

24%

47%

23%

10%

19%

30%

14%

35%

21%

Yes - have accessed Yes - intend to access No - have not and don't intend to access Don't know/ Not applicable

% of respondents indicating whether they intend to access RBP programme support


Q. Have you or do you intend to access additional funding for advice or support via the Regional Business Partner Programme (administered by ATEED in Auckland)? Base: Sole Trader or partnership, n= 200 | Small

enterprise, n=444 | Medium size enterprise, n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com

Intent to access RBP programme support

Q. Have you or do you intend to access additional funding for advice or support via the Regional Business Partner Programme (administered by ATEED in Auckland)? Base: n=1032

SECTOR

% of respondents indicating whether they intend to access RBP programme support Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

TOTAL Tourism,

Hospitality &

Events


Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Yes – have accessed 41% 30% 42% 34% 47% 51% 40% 53% 22%

Yes – intend to access 25% 30% 35% 32% 26% 19% 24% 18% 17%

No – have not and don’t intend to access 11% 13% 8% 8% 10% 10% 12% 9% 16%

Don’t know/ Not applicable 23% 26% 15% 25% 17% 20% 24% 20% 45%

aucklandnz.com

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Yes – have accessed 41% 43% 41% 36% 39% 39% 38%

Yes – intend to access 25% 23% 24% 25% 32% 26% 32%

No – have not and don’t intend to access 11% 10% 11% 13% 7% 12% 5%

Don’t know/ Not applicable 23% 23% 24% 26% 22% 23% 25%

% of respondents indicating whether they intend to access RBP programme support


Q. Have you or do you intend to access additional funding for advice or support via the Regional Business Partner Programme (administered by ATEED in Auckland)? Base: n=1032

Intent to access RBP programmesupport

6b. Government Wage Subsidy Package

aucklandnz.com

Intent to access Govt. wage subsidy package

86%

3%5%

6%

1%

76%

3%

9%11%

2%

85%

3% 4%6%

2%

90%

2% 3% 4%

0%

95%

0%2% 2%

0%

Yes - have accessed Yes - intend to access No - have not and don't intend to access Not applicable/ don't qualify Don't know

% of respondents indicating whether they intend to access the Governments wage subsidy package


Q. Have you or do you intend to access the Government’s wage subsidy package? Base: Sole Trader or partnership, n= 200 | Small enterprise, n=444 | Medium size enterprise, n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com


Q. Have you or do you intend to access the Government’s wage subsidy package? Base: n=1032

SECTOR

% of respondents indicating whether they intend to access the Governments wage subsidy package Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

TOTAL Tourism,

Hospitality &

Events


Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other




Not applicable/ Don’t qualify 6% 4% 4% 6% 8% 8% 5% 3% 9%

Don’t know 1% 0% 0% 3% 0% 2% 0% 1% 3%

aucklandnz.com

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf




Not applicable/ Don’t qualify 6% 5% 6% 4% 6% 5% 5%

Don’t know 1% 1% 1% 1% 3% 2% 2%

% of respondents indicating whether they intend to access the Governments wage subsidy package


Q. Have you or do you intend to access the Government’s wage subsidy package? Base: n=1032


6c. Business Finance Guarantee (Loan) Scheme

aucklandnz.com

Intent to access Business Finance Guarantee (Loan) Scheme

38%

8%

37%

7%

9%

25%

7%

49%

8%

12%

43%

6%

34%

5%

11%

44%

10%

34%

6%6%

12%

5%

47%

33%

5%

Yes - have accessed Yes - intend to access No - have not and don't intend to access Not applicable/ don't qualify Don't know

% of respondents indicating whether they intend to access the Business Finance Guarantee (Loan) Scheme


Q. Have you or do you intend to access the Business Finance Guarantee (Loan) Scheme or the more recently introduced Small Business Loan Scheme? Base: Sole Trader or partnership, n= 200 | Small enterprise, n=444

| Medium size enterprise, n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com


Q. Have you or do you intend to access the Business Finance Guarantee (Loan) Scheme or the more recently introduced Small Business Loan Scheme? Base: n=1032

SECTOR

% of respondents indicating whether they intend to access the Business Finance Guarantee (Loan) Scheme Blue text=Lowest proportion(s) | Orange text=Highest proportion(s)

TOTAL Tourism,

Hospitality &

Events


Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other




Not applicable/ Don’t qualify 7% 6% 4% 8% 6% 9% 4% 5% 9%

Don’t know 9% 6% 13% 13% 12% 10% 7% 12% 9%

aucklandnz.com

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf




Not applicable/ Don’t qualify 7% 8% 7% 4% 8% 10% 9%

Don’t know 9% 9% 8% 11% 12% 7% 12%

% of respondents indicating whether they intend to access the Business Finance Guarantee (Loan) Scheme


Q. Have you or do you intend to access the Business Finance Guarantee (Loan) Scheme or the more recently introduced Small Business Loan Scheme? Base: n=1032


7. Resourcing Response

aucklandnz.com

Staffing levelsIntention to maintain staffing levels

• During the first wave of the Covid-19 Business Survey we asked respondents what their intention in

respect to staffing levels given the unfolding Covid-19 situation. Initially in wave 1 (Early, Alert Level

4), the majority of respondents indicated that they intended to maintain staffing levels (53%)

however, with later announcements and as the situation evolved, this fell (33%). Overall in wave 1,

43% of respondents said they intended to maintain staffing levels.

• In the second wave of this survey which was conducted around alert level 3, respondents were

asked what workforce adjustments they had made over the last 2-3 weeks and what adjustments

they anticipated making over the next 4-8 weeks. At this time, 39% of respondents said that their

business had maintained staffing levels over the last 2-3 weeks but, this reduced when looking

forward with only 29% of respondents saying they anticipated staffing levels would be maintained

over the next 4-8 weeks.

• While in wave 2 (Late, Alert Level 4) only 29% of respondents said they anticipated maintaining

staff levels over the next 4-8 weeks, we find that in the latest/ current wave of the survey (Wave 3),

35% of people say that staff levels were maintained over the last 2-3 weeks. This indicates that the

staffing outlook may have been more positive than previously anticipated with more staff being

maintained.

• In addition to this, the outlook for the rest of 2020 is comparatively positive with 37% of

respondents saying they thought staffing levels would be maintained for the remainder of 2020.

• Those in the Tourism and Hospitality sector were less likely to say that staffing levels would be

maintained for the rest of 2020 (27% cf. 37% overall). Likewise, those in rural areas of Auckland

including the Hauraki golf islands were also less likely to say staff would be maintained in 2020

(32% cf. 37%).

39%

35%

43%

29%

37%

Wave 1 (Early Alert Level 4) Wave 2 (Late Alert Level 4) Wave 3 (Alert Level 1)

Maintained Staff

Maintained staffing levels over the last 2-3 months Anticipate maintaining staff levels in next few months

Wave 3: Q. Which of the following workforce adjustments have you/ your business undertaken over the last 2-3 months as a result of the

Covid-19 situation? Base: 1032

Wave 3: Q. Which workforce adjustments do you anticipate you anticipate making during the remainder of this year (2020)? Base: 1032

Wave 2: Q. In response to the developing situation and impacts on your business, which of the following workforce adjustments have you/

your business made over the last 2-3 weeks as a result of the Covid-19 situation? Base: 239

Wave 2: Q. Thinking about the future, what workforce adjustments do you anticipate you/ your business making in the next 4-8 weeks as a

result of the Covid-19 situation? Base: 239

Wave 1: Q. In response to the developing situation and impacts on your business, please tell us whether you currently intend to add, maintain or

reduce staffing levels. Base: 977

Intend to

maintain

staffing

levels

aucklandnz.com

Staffing levels cont…

Overall

• Overall, around a quarter of respondents (24%) said that staff had been reduced over the last 2-3 months and 15% anticipated that staff would be reduced

throughout the remainder of 2020.

• In the last 2-3 months, 28% of respondents said that salaries/ wages for existing staff had been reduced and 11% anticipated salaries/ wages being reduced during

the remainder of 2020. Unfortunately the reduction in salaries/ wages for existing staff over the last 2-3 months doesn’t look like it will recover over the next few

months with only 6% of respondents saying they thought salaries/ wages would be increased for existing staff.

• Respondents also appear to be more confident in their understanding of the situation and their predictions around what might happen in their businesses, with 10%

of people saying they ‘Didn’t know’ when asked what workforce adjustments they think will be made over the next few months in wave 2, down to 7% in wave 3.

Business Size

• Larger businesses were both more likely to stay that there had been staffing reductions over the last 2-3 months (63% cf. 23% overall) and anticipated staffing

reductions for through the remainder of the year (33% cf. 15% overall). Likewise, larger businesses were more likely to indicate the hours for existing staff had been

reduced over the last 2-3 months (72% cf. 37% overall). Respondents from large businesses are also more likely to think hours for existing staff will be reduced in

the rest of 2020 (23% cf. 15% overall).

Sector

• Those in the Tourism & Hospitality sector were more likely to say that staffing levels would be reduced in the rest of 2020 (31% cf. 15% overall). Likewise, those in

this sector were also more likely to say that existing staff would have reduced hours (28% cf. 16% overall) and/or salaries/wages (21% cf. 11% overall) for the rest

of 2020.

• These predictions for the Tourism & Hospitality sector are concerning given those working in this sector were also more likely to say that staff had been reduced

(44% cf. 24% overall), had a reduction in hours (57% cf. 38% overall) and/or had a reduction in salaries/ wages (37% cf. 28% overall) in the last 2-3 months.

Auckland area

• Those with businesses in Central Auckland were also slightly more likely to indicate staffing levels would be reduced (17% cf. 15%), hours for existing staff would be

reduced (12% cf. 11% overall) and the salaries/ wages of existing staff would be reduced (12% cf. 11%) for the remainder of 2020.

aucklandnz.com

Resourcing response

6%

35%

24%

38%

3%

28%

2%

18%

0%

16%

37%

15%16%

8%

11%

6%

15%

7%

Added more staff Maintained staffing

levels

Reduced staff Reduced hours for

existing staff

Increased hours for

exsiting staff

Reduced salaries or

wages for existing

staff

Increased salaries

or wages for existing

staff

Not applicable/ no

staff

Don't know

% of respondents who said they have made or intend to make, one or more of the following workforce adjustments as a result of the

Covid-19 situation

Last 2-3 Months For Remainder of 2020

Q. Which of the following workforce adjustments have you/ your business undertaken over the last 2-3 months as a result of the Covid-19 situation? Base: 1032

SUMMARY

Q. Which workforce adjustments do you anticipate you anticipate making during the remainder of this year (2020)?

7a. Business Size

aucklandnz.com

Resourcing response over last 2-3 months

6%

35%

23%

37%

3%

28%

2%

18%

0%1%

10%

3%

12%

3%

12%

2%

65%

1%

4%

42%

18%

34%

4%

26%

1%

12%

0%

9%

41%

37%

52%

4%

37%

3%1% 0%

12%

26%

63%

72%

2%

35%

5%

0% 0%

Added more staff Maintained staffing

levels

Reduced staff Reduced hours for

existing staff

Increased hours for

exsiting staff

Reduced salaries or

wages for existing

staff

Increased salaries

or wages for existing

staff

Not applicable/ no

staff

Don't know

% of respondents who said they had applied one or more of the following workforce adjustments as a result of the Covid-19 situation


Q. In response to the developing situation and impacts on your business, which of the following workforce adjustments have you/ your business made over the last 2-3 months as a result of the Covid-19 situation?

Base: Sole Trader or partnership, n= 200 | Small enterprise, n=444 | Medium size enterprise, n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com

Resourcing response for remainder of 2020

16%

37%

15%15%

8%

11%

6%

15%

7%

10% 11%

2%

5%3%

5%4%

57%

8%

17%

39%

11%

15%

8%

13%

5%

9%

7%

19%

47%

24%

21%

10%

12%

8%

0%

7%

12%

49%

33%

23%

7%

12%

5%

0%

5%

Add more staff Maintain staffing

levels

Reduce staff Reduce hours for

existing staff

Increase hours for

exsiting staff

Reduce salaries or

wages for existing

staff

Increase salaries or

wages for existing

staff

Not applicable/ no

staff

Don't know

% of respondents who indicate their business will apply one or more of the following workforce adjustments as a result of the Covid-19

situation in the remainder of 2020


Q. Q. Which workforce adjustments do you anticipate you anticipate making during the remainder of this year (2020)? Base: Sole Trader or partnership, n= 201 | Small enterprise, n=447 | Medium size enterprise, n=347

| Large enterprise, n=44

BUSINESS SIZE

7b. Sector

aucklandnz.com

SECTOR

TOTAL Tourism,

Hospitality

& Events

Construction Education

& Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Added more staff 6% 3% 14% 6% 9% 6% 6% 1% 3%

Maintained staffing levels 35% 20% 41% 42% 41% 35% 36% 25% 43%

Reduced staff 24% 44% 21% 11% 28% 15% 23% 20% 22%

Reduced hours for existing staff 38% 57% 35% 37% 34% 28% 35% 43% 36%

Increased hours for existing staff 3% 1% 5% 11% 6% 3% 4% 1% 1%

Reduced salaries or wages for existing staff 28% 37% 22% 25% 25% 29% 22% 33% 24%

Increased salaries or wages for existing staff 2% 2% 2% 6% 1% 1% 2% 1% 4%

Not applicable/ no staff 18% 19% 11% 17% 16% 23% 15% 22% 17%

Don’t know 0% 0% 0% 0% 0% 0% 1% 0% 1%




Base: n=1032


aucklandnz.com

SECTOR

% of respondents who indicate their business will apply one or more of the following workforce adjustments as a result of the Covid-19 situation in

the remainder of 2020


Q. Q. Which workforce adjustments do you anticipate you anticipate making during the remainder of this year (2020)?

Base: n=1032


TOTAL Tourism,

Hospitality

& Events


& Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

Add more staff 16% 7% 16% 15% 18% 17% 21% 16% 22%

Maintain staffing levels 37% 27% 45% 35% 50% 37% 39% 29% 36%

Reduce staff 15% 31% 15% 15% 14% 9% 11% 9% 12%

Reduce hours for existing staff 16% 28% 14% 14% 17% 10% 10% 13% 16%

Increase hours for existing staff 8% 5% 12% 8% 7% 8% 10% 9% 8%

Reduce salaries or wages for existing staff 11% 21% 13% 8% 6% 11% 6% 11% 9%

Increase salaries or wages for existing staff 6% 2% 5% 10% 6% 8% 3% 5% 7%

Not applicable/ no staff 15% 15% 9% 18% 5% 20% 12% 24% 15%

Don’t know 7% 9% 9% 4% 10% 7% 8% 5% 5%

7c. Auckland Areas

aucklandnz.com

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Added more staff 6% 6% 5% 9% 9% 9% 7%

Maintained staffing levels 35% 35% 39% 33% 42% 39% 41%

Reduced staff 23% 23% 22% 20% 21% 17% 16%

Reduced hours for existing staff 37% 38% 36% 38% 38% 32% 31%

Increased hours for existing staff 3% 3% 3% 5% 4% 3% 3%

Reduced salaries or wages for existing staff 28% 31% 26% 18% 21% 24% 16%

Increased salaries or wages for existing staff 2% 2% 2% 2% 1% 2% 2%

Not applicable/ no staff 18% 17% 17% 20% 17% 19% 21%

Don’t know 0% 1% 0% 1% 0% 0% 1%




Base: n=1039


aucklandnz.com

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

Add more staff 16% 19% 16% 14% 18% 20% 18%

Maintain staffing levels 37% 36% 38% 38% 40% 36% 32%

Reduce staff 15% 17% 14% 10% 16% 13% 11%

Reduce hours for existing staff 15% 15% 14% 18% 21% 13% 18%

Increase hours for existing staff 8% 9% 8% 7% 10% 11% 9%

Reduce salaries or wages for existing staff 11% 12% 11% 10% 10% 8% 12%

Increase salaries or wages for existing staff 6% 7% 4% 5% 5% 6% 3%

Not applicable/ no staff 15% 14% 15% 18% 13% 16% 17%

Don’t know 7% 7% 8% 6% 5% 8% 7%

% of respondents who indicate their business will apply one or more of the following workforce adjustments as a result of the Covid-19 situation in

the remainder of 2020


Q. Which workforce adjustments do you anticipate you anticipate making during the remainder of this year (2020)? Base: n=1039


8. Recovery Outlook

aucklandnz.com

Recovery Outlook

7% 8%

3% 1%

8% 10%

24%

31%

32%

27%

13%

14%

14%10%

Wave 2 (Late Alert Level 4) Wave 3 (Alert Level 1)

0-3 months

3-6 months

6-12 months

1-2 years

More than 2 years

Will never return to pre-Covid levels


Base: Wave 2, n=239 | Wave 3, n=1039

To understand how businesses are feeling about the economic recovery

given the situation, we asked respondents how long they thought it would

take their business to recover.

This type of question was asked in both wave 2 and 3 as follows:

• Wave 3: “Given the current situation in New Zealand, around the world and as we are

now at ‘Alert Level 1’, how long do you think it will take your business to return to pre-

Covid trading levels?”

• Wave 2: “Assuming that NZ moves out of Level 4 restrictions after the current 4-week

period, how long do you think it will take your business to return to pre-Covid-19

trading levels?”

While not directly comparable due to the differences in the questions asked, results from

both these waves indicate that:

• In general sentiment around recovery appears to be more pessimistic with fewer

respondents saying they think it will take 12 months or less to return to pre-Covid

trading levels and more respondents thinking it will take over a year to recover.

• Over half of respondents (51%) thought their business would return to pre-

Covid trading levels within the next 12 months (compared with 59% of

respondents in wave 2 of the survey).

• Around 4 in 10 respondents (41%) said they thought it would take over a

year to return to pre-Covid trading levels (compared with 32% in wave 2 of

the survey).

1 year or less

59%

1 year or less

51%

aucklandnz.com


Business size

• Respondents from large businesses were notably more pessimistic about the recovery outlook with 47% saying they thought it would take 1-2

years for trading to return to pre-Covid levels cf. 31% of respondents overall. Similarly, more respondents from large businesses also said they

thought it would take more than 2 years (28% cf. 10% overall).

• In contrast, Sole Traders, small and medium businesses were more likely to think they would be returning to pre-Covid levels of trading within 12

months compared with large businesses.

• Interestingly, those from large businesses appear to be more confident in their predictions about recovery with only 2% saying they didn’t know

how long it would take, compared with higher levels of uncertainty about recovery among smaller businesses: 11% of Sole Traders said they

didn’t know, 9% of Small businesses and 7% of medium sized businesses were uncertain).

Sector

• Those in the ‘Construction’ sector were most positive about the length of time it would take to recover and return to pre-covid trading levels with

18% of respondents in this sector saying it would take between 0-3 months (cf. 10% overall) and another third (33%) thinking it would take 6-12

months (cf. 27% overall).

• As might be expected given NZ boarders remain closed and the Covid-19 situation overseas is precarious, those in the ‘Tourism, Hospitality and

Events’ sector were more likely to think that it would take a year or more to recover – either 1-2 years (40% cf. 31% overall) or more than 2 years

(25% cf. 10% overall).

Auckland area

• Respondents in rural areas and the Hauraki Gulf appear less optimistic about the time it will take to recover and return to pre-Covid trading levels

with 37% of these respondents indicating it will take 1-2 years compared with 31% overall.

• In contrast, those in businesses operating in West Auckland (excluding rural areas) appear to be more optimistic with 16% thinking it will take 3-6

months to recover (cf. 14% overall) and 31% thinking it will take 6-12 months (cf. 27% overall).

aucklandnz.com

Recovery Outlook

10%

14%

27%

31%

10%

1%

8%

12%

18%

24%

27%

8%

1%

11%10%

13%

29%30%

8%

2%

9%8%

14%

28%

32%

11%

1%

7%

2%

9%

12%

47%

28%

0%

2%

0-3 months 3-6 months 6-12 months 1-2 years More than 2 years Will never return to

previous levels

Don't know

% of respondents predicting it will take various lengths of time for their business to return to pre-Covid-19 trading levels


Q. Given the current situation in New Zealand, around the world and as we are now at ‘Alert Level1’, how long do you think it will take your business to return to pre-Covid trading levels? Base: Sole Trader or partnership,

n= 200 | Small enterprise, n=444 | Medium size enterprise, n=345 | Large enterprise, n=43

BUSINESS SIZE

aucklandnz.com

SECTOR

TOTAL Tourism,

Hospitality

& Events


& Training


Services

Retail and

Wholesale

Trade

Screen, Arts &

Recreational

Services

Other

0-3 months 10% 4% 18% 3% 11% 12% 9% 4% 12%

3-6 months 14% 5% 7% 20% 11% 18% 17% 17% 17%

6-12 months 27% 18% 33% 25% 30% 30% 25% 32% 25%

1-2 years 31% 40% 23% 35% 31% 25% 29% 34% 30%

More than 2 years 10% 25% 7% 7% 6% 8% 11% 1% 6%

Will never return to previous levels 1% 2% 1% 1% 4% 0% 0% 0% 1%

Don’t know 8% 6% 12% 8% 8% 6% 9% 12% 9%



Q. Assuming that NZ moves out of Level 4 restrictions after the current 4-week period, how long do you think it will take your business to return to pre-Covid-19 trading levels? Base: n=1032

Recovery outlook

aucklandnz.com

AUCKLAND AREA

TOTAL Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural and

Hauraki

Gulf

0-3 months 10% 10% 8% 9% 11% 10% 7%

3-6 months 14% 12% 15% 16% 15% 14% 12%

6-12 months 27% 28% 23% 31% 22% 23% 26%

1-2 years 31% 31% 36% 26% 32% 33% 37%

More than 2 years 10% 11% 8% 7% 12% 10% 8%

Will never return to previous levels 1% 1% 1% 2% 0% 2% 2%

Don’t know 8% 6% 10% 9% 9% 9% 9%



Q. Given the current situation in New Zealand, around the world and as we are now at ‘Alert Level1’, how long do you think it will take your business to return to pre-Covid trading levels? Base: 1039

Recovery outlook

9. Sample Profile

aucklandnz.com

Sector by Auckland area

As noted in the introduction to this

report, this survey was completed by

respondents who were sent the open

survey link. Completion was by self-

selection and no attempt has been

made to weight survey data according

to Auckland business demography.

The following chart shows the

proportion of respondents who said

they worked in sectors by Auckland

area.

Central

Auckland

North

Auckland excl.

rural areas

West

Auckland excl.

rural areas

South

Auckland excl.

rural areas

East Auckland

excl. rural

areas

Rural &

Hauraki Gulf

Administrative and support services 2% 2% 5% 3% 4% 7%

Arts and recreation services 3% 4% 4% 5% 3% 4%

Construction (including engineering and infrastructure) 8% 15% 14% 14% 13% 19%

Education and training 6% 8% 7% 6% 6% 5%

Electricity, gas, water and waste services 1% 1% 2% 4% 2% 3%

Events 2% 1% 4% 2% 2% 2%

Financial and insurance services 4% 3% 1% 4% 5% 1%

Health care and social assistance 5% 4% 4% 2% 4% 3%

ICT (Information media and telecommunications) 5% 3% 1% 2% 5% 2%

Manufacturing - Food and Beverage 2% 2% 1% 2% 3% 4%

Manufacturing - Other 3% 6% 8% 13% 10% 5%

Primary Industries (Agriculture, forestry and fishing) 1% 2% 1% 1% 0% 4%

Professional, scientific and technical services 18% 13% 14% 11% 17% 8%

Public Administration and Safety 0% 1% 1% 1% 1% 2%

Retail trade 6% 8% 5% 4% 7% 5%

Rental, hiring and real estate services 1% 2% 2% 3% 3% 3%

Screen & Film 5% 2% 7% 1% 0% 1%

Transport, postal and warehousing 2% 2% 2% 3% 1% 1%

Tourism & Hospitality 16% 12% 10% 9% 6% 15%

Wholesale trade 4% 6% 2% 6% 5% 3%

Other 4% 3% 5% 5% 4% 5%

aucklandnz.com

Sector by Business Size

As noted in the introduction to this report, this survey

was completed by respondents who were sent the open

survey link. Completion was by self-selection and no

attempt has been made to weight survey data

according to Auckland business demography.

The following chart shows the proportion of

respondents who said they worked in the following

sectors by business size.

Sole

Trader

Small

Business

Medium

Size

Business

Large

Business

Administrative and support services 4% 3% 1% 0%

Arts and recreation services 7% 4% 2% 0%

Construction (including engineering and infrastructure) 4% 10% 11% 7%

Education and training 8% 8% 5% 7%

Electricity, gas, water and waste services 1% 2% 1% 2%

Events 2% 3% 1% 2%

Financial and insurance services 6% 3% 3% 5%

Health care and social assistance 4% 4% 5% 0%

ICT (Information media and telecommunications) 3% 4% 4% 2%

Manufacturing - Food and Beverage 3% 2% 2% 2%

Manufacturing - Other 2% 6% 12% 5%

Primary Industries (Agriculture, forestry and fishing) 4% 2% 2% 0%

Professional, scientific and technical services 21% 16% 10% 7%

Public Administration and Safety 0% 0% 1% 0%

Rental, hiring and real estate services 2% 1% 1% 2%

Retail trade 7% 6% 6% 5%

Screen & Film 3% 3% 4% 2%

Transport, postal and warehousing 0% 2% 3% 2%

Tourism & Hospitality 11% 13% 15% 43%

Wholesale trade 2% 5% 7% 5%

Other 2% 4% 3% 2%

aucklandnz.com

Business size by Auckland area

46% 45%49% 60%

27%31% 26%

19%

17%

17%14%

19%

15%

14%17%

33%

13%

11% 12% 23%

11%8% 8%

5%7%

6% 7% 7%6% 4% 3% 5%

Sole Trader Small Business Medium Size Business Large Business

Central AKL North AKL excl. rural areas West AKL excl. rural areas South AKL excl. rural areas

East AKL excl. rural areas North/West rural areas South/East rural areas Hauraki Gulf Islands

As noted in the introduction to this report, this survey was

completed by respondents who were sent the open survey

link. Completion was by self-selection and no attempt has

been made to weight survey data according to Auckland

business demography.

The following chart shows the proportion of respondents

who said their business was located in various parts of

Auckland by business size.

Note: Respondents could indicate that their business was

located in more than one area.

10. Previous Survey Waves

aucklandnz.com

Overview of Previous WavesWave 1

• The first wave of the COVID-19 Business Survey was made ‘live’ around 3pm on 11 March 2020 in response to the current pandemic and closed at 8am Monday 30 March 2020. This means that

fieldwork was undertaken just before Alert Level 4 Lockdown and throughout the early part of the lockdown (Alert level 4 commenced on 25/3/2020 and ended 27/4/2020).

• The purpose of this first wave of the survey was to gather key information about how businesses are responding to the evolving situation and understand the types of advice and support they need

from ATEED.

• The survey was conducted online and was administered by the ATEED Research & Insights team.

• An open link to the survey was initially provided to Regional Business Partners and other ATEED business contacts through both an ATEED EDM process (via the ATEED Communications Team) and

was shared by various ATEED managers among their networks. From the initial mailout, the link was circulated and shared widely among the Auckland business community through various

associations and business networks. This sharing of the link was encouraged.

• Given the method of sharing, the survey sample is self-selecting among those who were provided the survey link and wished to participate.

• Due to the approach used, responses were weighted towards the sectors/ industries that shared the link most. As such, wave 1 of the business survey (as can be seen from the sample profile

information provided on the following pages) is heavily weighted towards the views of the Screen and Film sector.

• No attempt was made to weight survey results to reflect the broader make-up of the Auckland economy in terms of business size, sector or location within Auckland. This decision was made due to

time and resource constraints at the time of reporting for wave 1.

Wave 2

• The second wave of the COVID-19 Business Survey was made ‘live’ on Tuesday 7 April 2020 in response to the current pandemic and closed at 12 noon on Friday 17 April 2020. This means that

fieldwork was undertaken in the later part of Alert Level 4, just before moving to Alert Level 3 (Alert Level 4 ended on 27/4/2020 with Alert Level 3 starting on this same date).

• As with wave 1 of the survey, the research was administered by the ATEED Research & Insights team, used an open-link, self-selecting online approach to gaining responses and had a similar purpose.

• Due to the approach used, responses were weighted towards the sectors/ industries that shared the link most. As such, wave 2 of the business survey (as can be seen from the sample profile

information provided on the following pages) is heavily weighted towards the views of the Tourism and Hospitality sector.

• No attempt has been made to weight survey results to reflect the broader make-up of the Auckland economy in terms of business size, sector or location within Auckland.

• It should also be noted that the sampling approach used in wave 2 was not as successful in wave 2 with n=239 responses compared with n=977 in wave 1.

aucklandnz.com

Wave 1: Response Sample & Sub-Groups

615

285

77

Pre-Travel

Restrictions:

11-14 Mar

Travel

Restrictions:

15-18 Mar

Boarder Close:

19-27 Mar

Number of Completed SurveysWave on Wave

The waves reported on follow key

announcement milestones made in New

Zealand as follows:

• Pre-travel restrictions: 11 March (start of

survey) to 14 March. On Saturday 14

March, the NZ government announced a

series of travel restrictions that would

come into effect from 15 March.

• Travel restrictions: 15-18 March. The

period when the travel restrictions were in

effect before the ‘next Border close’

announcement was made on 19 March.

• Border close: 19-27 March. From 19 March

2020 stricter Border closure measures

were put into effect by the NZ Government.

• Note regarding Level 3 & 4 Announcement:

On Monday 23 March, the NZ Government

announced that the alert level was

increasing effective immediately to level 3

and level 4 restrictions would be put in

place within 48 hours. While this is a key

milestone, there are insufficient survey

responses within this time period to

conduct analysis on. As such, this period is

included within the ‘Border close’ wave

noted above.

8

15

26

29

29

31

47

50

64

85

112

114

179

189

Primary industries

Logistics/ Freight

Healthcare/ Social

assistance

Manufacturing - Food &

Bev

Arts & Recreational

Services

Education & Training

ICT

Construction

Manufacturing - Other

Professional, Scientific

& Technical Services

Retail Trade

Tourism/ Hopsitality

Other

Screen/ Film

Number of Completed SurveysSectors






was actively working with prior to the evolving

Covid-19 situation.




aucklandnz.com


175

52

12

Essential Not essential Don't know

Number of Completed SurveysEssential vs Non-Essential Businesses

Respondents were asked whether their

business was classified as an ‘essential

service/ business’. While all completes are

shown in the chart here – due to low numbers

of those responding ‘Don’t know’ analysis in

the rest of this report only shows differences

between those who are considered ‘essential’

vs those who are not considered essential.

0

1

1

2

3

3

3

4

4

4

5

8

13

20

25

29

31

31

52

Public Administration and Safety

Agriculture, Forestry and Fishing (Primary Industries)

Screen and Film

Electricity, Gas, Water and Waste Services

Information Media and Telecommunications (ICT)

Health Care and Social Assistance

Rental, Hiring and Real Estate Services (incl. Property

Management)

Logistics and Freight (incl. Transport, Postal and

Warehousing)

Financial and Insurance Services

Administrative and Support Services

Education and Training

Arts and Recreational Services

Wholesale Trade

Construction (incl. Engineering and Infrastructure)

Professional, Scientific and Technical Services

Retail Trade (incl. online)

Manufacturing

Other

Tourism and Hospitality


Sectors






was actively working with prior to the evolving

Covid-19 situation.




Reporting note:

Because of the low number of completes for

some sectors, these have been combined for

reporting purposes. For examples, as there

was only one complete from a business in

‘Primary industries’ this complete has been

included under ‘Other’. It should also be noted

that when sectors are combined, duplicates

have been removed.

aucklandnz.com


Business Size


follows:



employees


49 employees


employees.

Auckland Areas

Respondents could select

more than one area in

response to the following

survey question:





224

350 347

56

Sole trader or

partnership

Small enterprise

with 1 to 5

employees

Medium sized

enterprise with

6 to 49

employees

Large enterprise

with 50+

employees


509

224

171

92

201

171

6952

Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

North/ West

Rural Areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

South/East

Rural Areas

Hauraki Gulf

Islands


aucklandnz.com


Business Size


follows:



employees


49 employees


employees.

Auckland Areas

Respondents could select more

than one area in response to

the following survey question:





Reporting note:

Because of the low number of

completes from rural

businesses, North/West and

South/East rural areas have

been combined with responses

from ‘Hauraki Gulf Islands’ for

reporting purposes. It should

also be noted that when these

areas are combined, duplicates

have been removed. This

means that the new ‘Rural and

Hauraki Gulf’ category has a

total of n=38 completes.

48

84

92

15

Sole trader or

partnership

Small enterprise

with 1 to 5

employees

Medium sized

enterprise with

6 to 49

employees

Large enterprise

with 50+

employees


80

23

35

11

47

60

7

26

Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

North/ West

Rural Areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

South/East

Rural Areas

Hauraki Gulf

Islands


aucklandnz.com

Wave 1: Sector by Auckland areaAs noted in the introduction to this










area.

Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

North/

West Rural

Areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

South/

East Rural

Areas

Hauraki

Gulf

Islands

Primary Industries 0% 0% 1% 1% 2% 1% 3% 0%

Tourism/ Hospitality 12% 10% 4% 8% 6% 6% 3% 21%

Retail Trade 10% 11% 7% 3% 9% 10% 6% 10%

Construction 5% 13% 11% 14% 8% 9% 10% 10%

ICT 6% 5% 4% 3% 4% 4% 6% 4%

Manufacturing – Food & Bev 2% 1% 2% 3% 3% 2% 1% 2%

Manufacturing – other 3% 3% 4% 1% 10% 10% 1% 4%

Logistics & Freight 1% 0% 1% 2% 4% 3% 0% 0%

Healthcare & Social Assistance 2% 3% 1% 2% 3% 2% 1% 0%

Professional, Scientific & Technical

Services

8% 9% 5% 7% 7% 9% 10% 4%

Education & Training 3% 5% 5% 4% 6% 4% 4% 4%

Arts & Recreational Services 3% 2% 4% 1% 2% 2% 3% 2%

Screen/ Film 28% 17% 39% 38% 17% 18% 41% 27%

Other 17% 20% 14% 12% 23% 21% 10% 14%

aucklandnz.com

Wave 2: Sector by Auckland area

As noted in the introduction to this










area.

Central

Auckland

North

Auckland

excl. rural

areas

West

Auckland

excl. rural

areas

South

Auckland

excl. rural

areas

East

Auckland

excl. rural

areas

Rural &

Hauraki

Gulf

Agriculture, Forestry and Fishing (Primary Industries) 0% 0% 0% 2% 0% 0%

Tourism/ Hospitality 24% 13% 14% 9% 2% 63%

Retail Trade (incl. online) 20% 13% 20% 6% 12% 5%

Construction (incl. Engineering and Infrastructure) 6% 13% 11% 21% 23% 5%

Information, Media and Telecommunications (incl. ICT) 3% 0% 3% 0% 0% 0%

Manufacturing 8% 17% 9% 26% 20% 3%

Logistics/ Freight (incl. Transport, Postal and Warehousing) 0% 0% 0% 4% 3% 0%

Healthcare/ Social assistance 3% 0% 3% 0% 0% 0%

Professional, Scientific & Technical Services 14% 4% 14% 4% 7% 5%

Education & Training 4% 4% 9% 0% 0% 0%

Arts & Recreational Services 4% 9% 0% 2% 2% 3%

Screen/ Film 1% 0% 0% 0% 0% 0%

Electricity, Gas, Water and Waste Services 0% 4% 0% 0% 2% 0%

Wholesale Trade 0% 0% 0% 4% 18% 0%

Financial and Insurance Services 3% 0% 0% 0% 3% 0%

Rental, Hiring and Real Estate Services 3% 4% 0% 2% 0% 0%

Administrative and Support Services 1% 0% 3% 4% 0% 0%

Other 9% 17% 14% 15% 8% 16%

aucklandnz.com

Wave 1: Sector by Business Size

0% 1% 1% 2%

8%

12% 14%14%

6%

15% 11%13%

1%

6%6%

9%

0%

5% 7%

4%

2%

3% 3%

5%

0%

6%11%

13%

0%

2%

2%

2%

1%

3%

4%

2%

8%

9%

9%

7%

2%

4%

3%2%

5%

3%

2% 2%

54%

12%6%

11%

13%

19% 21%16%


Primary industries Tourism/Hospitality Retail Trade Construction ICT

Manufacturing - F&B Manufacturing - other Logistics/ Freight Healthcare/ Social assistance Prof, Scientific & Tech Services

Ed & Training Arts/ Rec Services Screen/Film Other







who said they worked in the following sectors by business

size.

aucklandnz.com

Wave 2: Sector by Business Size

As noted in the introduction to this report, this survey

was completed by respondents who were sent the open

survey link. Completion was by self-selection and no

attempt has been made to weight survey data

according to Auckland business demography.

The following chart shows the proportion of

respondents who said they worked in the following

sectors by business size.

Sole

Trader

Small

Business

Medium

Size

Business

Large

Business

Agriculture, Forestry and Fishing (Primary Industries) 0% 0% 1% 0%

Tourism/ Hospitality 25% 21% 23% 7%

Retail Trade (incl. online) 17% 14% 9% 7%

Construction (incl. Engineering and Infrastructure) 2% 6% 10% 33%

Information, Media and Telecommunications (incl. ICT) 2% 2% 0% 0%

Manufacturing 2% 12% 17% 27%

Logistics/ Freight (incl. Transport, Postal and Warehousing) 0% 1% 3% 0%

Healthcare/ Social assistance 2% 2% 0% 0%

Professional, Scientific & Technical Services 23% 10% 5% 7%

Education & Training 0% 2% 3% 0%

Arts & Recreational Services 6% 2% 3% 0%

Screen/ Film 0% 1% 0% 0%

Electricity, Gas, Water and Waste Services 0% 0% 2% 0%

Wholesale Trade 0% 6% 9% 0%

Financial and Insurance Services 2% 0% 2% 7%

Rental, Hiring and Real Estate Services 2% 1% 0% 7%

Administrative and Support Services 4% 1% 1% 0%

Other 13% 17% 11% 7%

aucklandnz.com

Wave 1: Business size by Auckland area

62%53%

46%

46%

25%

23%

22%

23%

31%16%

10%

20%

17%10% 4%

13%

19%19% 21%

36%

15% 17%

16%

34%

11%7%

3%18%

10% 6% 3% 2%


Central AKL North AKL excl. rural areas West AKL excl. rural areas North/West rural areas

South AKL excl. rural areas East AKL excl. rural areas South/East rural areas Hauraki Gulf Islands











aucklandnz.com

Wave 2: Business size by Auckland area

31% 29%38%

40%

6% 8%

12%

13%

19%16%

11%

20%

4%5%

4%

7%

10% 13%27%

40%

13%

30%

25%

40%2%

3%20%

25%

8% 8%


Central AKL North AKL excl. rural areas West AKL excl. rural areas North/West rural areas

South AKL excl. rural areas East AKL excl. rural areas South/East rural areas Hauraki Gulf Islands











aucklandnz.com

Ngā mihiThank you

Key Contacts

Chris Guenter Taija Peach

[email protected] [email protected]

For information about this survey please contact the

ATEED Research and Insights Team

mailto:[email protected]

mailto:[email protected]

Documents

Covid-19 Business Survey, Wave 3...‘hibernation’ (23% cf. 8% overall). Impact of and response to the Covid-19 Situation • As with previous waves of this survey, ‘Sales/ revenue